dhl disaster response team humanitarian logistics movement – matt hemy, 19 march 2007

DHL Disaster Response TeamHumanitarian Logistics Movement – Matt Hemy, 19 March 2007

Humanitarian Logistics Movement

Introduction


About DPWN & DHL About DPWN & DHL

DHL Corporate Sustainability DHL Corporate Sustainability

The formation of DHL Disaster Response Teams (DRT) The formation of DHL Disaster Response Teams (DRT)

Innovation in Relief Distribution Innovation in Relief Distribution

DRT Operations DRT Operations

DRT In Action DRT In Action

Engaging Stakeholders Engaging Stakeholders

Agenda


FINANCEEXPRESSMAIL

Leading retail bank in Germany

12 millioncustomers

Postbank IPO in 2004 generated €1.6bn

71 million mailitems per day

Quality leadership in Europe

Global Mail: international mail solutions

Over 500,000 employees and € 60.5 bn revenue in 2006

LOGISTICS

No. 1 in worldwide cross border express business

No. 1 in worldwide air freight,ocean freight, and contract

logistics business

Deutsche Post World Net


DHL Global

More than 400 aircraft *

6,500 facilities across the globe, 35 mn sqm warehouse space

120,000 destinations worldwide

€ 26 bn in revenue (2005, excl. Exel)

285,000 employees

Over 1.5 billion shipments per year

76,000 vehicles

* Operating for and on behalf of DHL


Corporate ValuesCorporate Values

DHL is a responsible Corporate Citizen

Mission StatementMission Statement

DHL is a responsible corporate citizenresponsible corporate citizen in all countries in which we operate, taking into account the social and environmental needs of our employees, local communities and the

public

No 7 - To accept social responsibilitiessocial responsibilities


In 2003, DHL experts saw how a flood of relief goods could shut down an airport

Earthquake relief, Bam Airport, Iran, December 2003 Airport apron and taxiways blocked with cargo, trucks and aircraft. Unsafe airport operation.

Formation of DHL Disaster Response Teams


DHL has expertise in handling air cargo and managing airport operations

DHL has core competences in:

- Airport operations.

- Cargo handling.

- Flight operations.

- Warehousing.

- Distribution.

DHL can use its experience, network and employees’ talents to support humanitarian missions and reduce bottlenecks at airports receiving huge quantities of relief goods in the aftermath of major natural disasters.

Formation of DHL Disaster Response Teams


DRT Mission

DRT provides expert logistical support and advice to ensure an uninterrupted and effective supply

chain at the disaster site airport for incoming shipments and relief goods.


DRT Functions

DRT provides core expertise at the airport

Sorting and stacking of goods.

Inventory management.

Unloading aircraft Handling Warehousing Loading Onward transportation

Loading of aid on to trucks or helicopters.

Goods are taken off aircraft pallets.

Supplies transferred to wooden pallets.

Handling with or without fork-lifts.

Assistance with customs processes.

x x

DHL Disaster Response Team- Core Expertise -


Corporate Disaster Response in Action

Relief in Action


2004 – Indian Ocean Tsunami (Sri Lanka)

DHL DRT operated at Colombo Airport

7,000 tonnes of relief supplies handled from 160 charter aircraft in 3 weeks with 35 volunteers.


2005 – South Asia Earthquake (Pakistan)

DHL DRT operated at Chaklala Air Force Base, Islamabad

9,000 tonnes of relief supplies handled from 230 charter aircraft in 3 weeks by 30 DRT volunteers.


2006 – Yogyakarta Earthquake (Indonesia)

DHL DRT operated at Adisoemarmoe Airport

200 tonnes of relief supplies handled from 8 charter aircraft in 1 week by 14 DRT volunteers.


2006 – Typhoon Durian (Philippines)

The DRT provided logistics management advise to the various government disaster management agencies after the November 2006, Typhoon ‘Durian’.


2006 – INSARAG (China)

DRT participated in the Asian Pacific Regional Earthquake Exercise August 4 – 8 August 2006, Shijiazhuang, China


Innovation – ‘Speedball’

Innovation in Relief Distribution


Innovation in Relief Logistics Distribution

South Asia Earthquake - 2005


Problem: Delivering aid to remote and inaccessible areas

– Cardboard boxes broke when dropped from helicopters.

– Damaged goods.

Solution: DHL ‘Speedball’

– New use for DHL polypropylene shipping bags.

– Easy to handle.

– Does not break when dropped from 35 meters.

– A ‘survival package’ (contains supplies for 7 people for 10 days.)

1. Unsorted relief supplies arrive

2. Relief supplies are sorted and stored

3. DHL shipping bag filled with supplies

4. DHL ‘Speedballs’loaded on helicopter

5. DHL ‘Speedballs’dropped from helicopter

1. Unsorted relief supplies arrive

2. Relief supplies are sorted and stored

3. DHL shipping bag filled with supplies

4. DHL ‘Speedballs’loaded on helicopter

5. DHL ‘Speedballs’dropped from helicopter



Engaging Stakeholders

Innovation through Collaboration


UN Partnership – We deliver help

‘We are proud to support the UN in this important mission with our core competence in logistics and we will deliver help to wherever in the world it is needed.’

Monika Wulf-Mathies, Managing Director, Corporate Public Policy and Sustainability, DPWN, during the signing of the

Memorandum of Understanding between DPWN, the UNDP and the UN OCHA.

Memorandum of Agreement signed in December 2005 with the United Nations Development Program and the United National Office for the Coordination of Humanitarian Affairs

Integrated approach doesn’t just focus on relief, but also on disaster preparedness and disaster response

Expand DHL’s involvement in disaster response by setting up its own global network of three Disaster Response teams, with the first of these in AP

In the event of a major natural disaster, teams comprising specially trained DHL employees (DRT) will help manage crucial logistics operations in airports close to the affected area


Engaging Stakeholders

Collaboration with Governments & the Military is crucial to the success of any disaster relief operation.

Clear outline on capability and what service is donated.

Establish ground rules prior to disaster occurring.

Establishing the contact network.

National Disaster Management Agency (India)

CEO DHL Express Asia Pacific, meets with the President of the Philippines over DHL support to Disaster Relief – Typhoon “Durian”

Department of Social Affairs, Government of Indonesia


On the 29th of November 2006, DHL signed a historic MOU with the Ministry of Civil Affairs. The first of its kind in China between the Government and a Corporate entity. This MOU recognizes the support that companies like DHL can provide during a National Disaster.

MOU - PRC Government & DHL

Department of Social Relief, Ministry of Civil Affairs (PRC)


A truly rewarding experience

The experience was overwhelming. I felt that managing and reorganizing the relief supplies to be sent out to the affected sites was something that I personally contributed to. Being part of the relief mission was both enriching and fulfilling.

– Edward Lim, Safety & Security Manager, DHL Express Singapore Hub & DRT Volunteer


Asia Pacific Disaster Response Team

Summation:

- Provide a capability that adds value.

- Foster close relationships with your stakeholders.

- The National Government is the Controlling Authority.

- Agreed protocol (MOU) to participate.

- Work very closely with the Military.

- Pass on your expertise.

Matt Hemy

Regional Crisis Manager – Operations

DHL Express Asia Pacific

+65 6216 6825

[email protected]

dhl disaster response team humanitarian logistics movement – matt hemy, 19 march 2007

Documents

airport operations dhl

behalf of dhl slide

dhl experts

humanitarian missions

disaster site airport

airport earthquake relief

airport apron

airport sorting