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Development Services Monthly Review September 2014

Development Services

Monthly Review Report

September 2014


Table of Contents

Executive Summary……………………………………………………………... 3

Department Overwiew……………….………………………………………….. 4

Workplace Health & Safety………………………………………………………. 5

Quarterly Performance Review………………………………………..……… 6

Development Assessment KPI Measures……………………………………… 6

Health & Regulatory Services KPI Measures………………………………..… 7

Development Engineering KPI Measures…………………………….………… 8

Review of Operations……………………………………………………….…... 8

Strategic Planning…………………………………………...……………………. 8

Development Approvals………………………………………………………….. 10

Health and Regulatory Services…………………………………………………. 16

Business Support…………………………………………………...…………….. 20


Executive Summary

Development Services

A huge effort is being made in the Strategic Planning area to finalise changes to the Draft Region Planning Scheme. Discussions are to be held in early October with the Department of State Development, Infrastructure and Planning regarding the level of consultation required. In the development area there has been a slight increase in numbers since last month. Although numbers are still below the long term trend line there has been a general upward trend since January. There was a drop in the number of plan sealing applications for September which we are monitoring. The Health and Regulatory team are still receiving a high number of requests conveying a range of issues. Regulated parking is being monitored in the City Centre to minimise any impacts on available parking. The Focus on Development project is continuing with many of the initiatives completed. As we have worked through this project with UDIA a number of new initiatives have been added.

Kevin Jefferies Director Development Services

Mackay Regional Council featuring at the Planning Institute of Australia’s State Conference in September 2014


Department Overview

Department Main Operations

Development Assessment

Planning-Assessment of applications for: Material Change of Use Reconfiguration of a Lot Concurrence Agency Amended Application Negotiated Decision

Engineering-Assessment of applications for: Plan Sealing Operational Works Construction Works Minor Works

Strategic Planning

Draft Mackay Region Planning Scheme Waterways and Flood Studies Local Area Planning Regional Planning Infrastructure Planning

Health and Regulatory

Services

Environmental Health Vector Control Environmental Protections Pest Management Education Services Development Compliance Local Law Services

Business Support

Planning Advice Project Management and Business Improvements Business Systems Management Reporting


Two incidents were reported for the month. Incident 1 – Staff member suffered scald from hot water tap in lunch room. Incident 2 – Staff member was driving when front tyre popped suddenly, causing vehicle to swerve momentarily into other lane.

Workplace Health & Safety

Incident Statistics

Month 2014 Total Incidents Month 2014 Total Incidents

January 2014 1 July 2014 3

February 2014 0 August 2014 3

March 2014 0 September 2014 2

April 2014 0 October 2014

May 2014 1 November 2014

June 2014 0 December 2014

The incident statistic summary details a summary of the Development Services incident performance. These are incidents involving injury only, not motor vehicle, loss, theft or damage.

0

1

2

3

4

5

6

7

8

9

10

Total Incidents 2014


Quarterly Performance Review

Development Assessment KPI Measure

Performance against established performance goals is reviewed in the March, June, September and December (annual) issues of the Performance Management Report.

What is being measured?

The graph shows the number of attached dwellings approved in comparison to the number of detached dwellings approved. The number of attached dwellings approved to increase compared to detached by 2017/2018

Management Commentary for current period

During the last quarter the number of dual occupancies/multiple dwellings dropped slightly before rising again in September. The trend is generally lower than the historical results. It is noted that the number of detached dwellings has decreased in the last two months of the quarter. This has resulted in an increase in multiple dwellings/dual occupancies as a proportion of housing stock compared to detached dwellings. However it is still a concern that the amount of housing stock trend line is continuing to decrease.

0

20

40

60

80

100

120

140

160

180

200

Detached Dwelling Attached Dwelling Multiple Dwelling / Dual Occupancy


Health & Regulatory Services KPI Measures


Local Law client requests are acknowledged to within 5 days, and completed within allocated timeframes by 2014/15.

The above graph shows the number of requests responded to within 5 days.

Management Commentary for

current period

The Local Law Team focuses on a wide range of services for both internal and external clients relating to animal management, overgrown properties, and abandoned vehicles The results of the latest quarterly survey were positive and indicate a high response level to community complaints. 91% of requests actioned within 5 days indicating that the dispatching process implemented over the last period is seeing systematic improvements in response times.


All customers are moderately to extremely satisfied by 2014/15

The above graph shows the number of clients that are moderately to extremely satisfied with the service they have received.

Management Commentary for

current period

Client satisfaction has remained steady at just over 80%. Compared to the same period for 2013 this demonstrates a significant increase in relation to client service satisfaction. Concerted efforts to further developing dedication to professionalism and responsiveness will see this satisfaction improvement trend continue in the future.

30%

40%

50%

60%

70%

80%

90%

100%

Oct - Dec2013

Jan - Mar2014

April - Jun2014

July - Sep2014

Client Satisfaction Percentage

Satisfaction Percentage

76%

78%

80%

82%

84%

86%

88%

90%

92%

Jul-14 Aug-14 Sep-14

Local Laws Customer Requests

% Responded to within 5 Days


Mackay Growth Allocation Model

The growth allocation model will assist in future infrastructure planning modelling in the Mackay Region. As part of this process, significant data collation and mapping has been generated and is being used as input to region-wide Growth Allocation Model. The Growth Allocation Model will be completed in early 2015.

Review of Operations

Strategic Planning

Current Projects The table below provides an overview of the projects currently underway in each of the sub programs in Strategic Planning

Regional and Local Area Planning

Transport & Infrastructure Planning

Waterways

Draft Mackay Region Planning Scheme

Growth Allocation Model and population modelling

McCready’s Creek South Stormwater Trunk Infrastructure Study

Mackay City Centre Strategy and Urban Design Principles

Infrastructure agreements

Bakers Creek Stockroute Road East Stormwater Trunk Infrastructure Strategy

Review of rural residential planning assumptions

Transport modelling Voluntary mechanism for

Stormwater Quality Management

Draft Mackay Region Planning Scheme Residential Provisions Feasibility Study

Review of Infrastructure Charges Framework & development of a Local Government Infrastructure Plan

Mackay Region Coastal and Inland Flood Hazard Adaptation Strategy

Heritage Awards 2015 Bakers Creek / Walkerston Flood Study

Specialised Centre needs analysis, location and design principles

Urban Stormwater Quality

Management Plan for Mackay

Centres strategy review

Project Updates


Gold Coast Hospital

Review of Operations Strategic Planning

FOCUS

Planning Institute of Australia Planning Conference – Gold Coast, Queensland In November 2013, Mackay hosted the annual Planning Institute of Australia (Qld Division) State Conference. This year’s Conference was held from 24 – 26 September 2014 and hosted by the City of Gold Coast. Portfolio councillor for Development Services, Cr David Perkins, presented a paper on various planning initiatives being undertaken by Mackay Regional Council.

Gold Coast Tram

View of Royal Palms Presentation at Conference


Development Approvals

Volume of Operations No. of Applications Assessed

Planning

The number of applications received in September increased slightly from August to 52. This is still below the long term trend line, however continues the general upward trend since January.

There was an increase in Reconfiguration of a Lot applications (less than 6 lots) compared to August. This is mainly due to a developer seeking to create freehold lots around Dual Occupancy developments.

Concurrence Agency applications increased slightly this month, to a level above the long term average for this application type.

Material Change of Use - Code

Material Change of Use - Impact

Reconfiguration of a Lot

Concurrency Agency

Amended Application

Combined Applications

Carried Forward New Completed


Review of Operations Development Approvals

Operational Works

Plan Sealing

Minor Works


Value of Development The total of approved construction work for the Month of September was $5,459,051 which is a significant decrease from the September 2013 figure of $16,280,783. The September 2014 total was also lower than the previous month of August which had a total value of $9,276,596.

Value of Approved Operational Works Cumulative value of works to date

Engineering The number of Operational Works applications that were received for the month of September was 9 which is a slight increase from the 7 that were received in the previous month of August. Development Engineering issued 15 approvals in September with 88% meeting their target timeframe. 23 Operational Works applications have been carried forward; these applications may be under an applicant’s response period, an extension period or a Council issue period. The number of Survey Plans sealed in the month of September was 22 which is similar to the 21 sealed in the previous month. 14 new Plan Sealing applications were received in September with 11 carried over, those that have not have been approved for sealing are under assessment or Action Notice (Information Request). 49 Minor Works application were lodged in September. Throughout the month, 50 applications were approved with 63 carried forward.

Volume of Operations No. of Applications Assessed

Disclaimer: Due to fluctuating cost of works figures all historic data is

updated on a monthly basis

$0

$50,000,000

$100,000,000

$150,000,000

$200,000,000

$250,000,000

Jan Feb Mar Apr May Jun Jul AugSep Oct NovDec

2013 2014


Updates on Significant Developments Currently Being Assessed by Council

Applications Lodged for

Assessment

Developments

Approved

Operational Works Lodged

OW Lodged

OW -2014-68 Pleasant Heights Shopping Centre, Malcomson Street

(Beside Mount Pleasant Shopping Centre)

Shopping Centre comprises of Catering Shop, Healthcare

Centre, Retail Showroom and Indoor Entertainment.

Application Approved

DA-2014-112 31 Gordon Street, Mackay

Impact Assessable

Application to expand the existing Sydney Street Markets shopping centre, to allow an expansion of Coles supermarket by around 650m2. The development will involve the loss of some existing parking spaces; however this will be offset by the development of a new parking area on the former Zinc FM site.

The car parking layout for the shopping centre will be amended to reduce the conflict points and make it more user friendly.

Works Commenced

DA-2014-152 69-119 Heaths Road, Glenella Mackay Soccer relocation. Onsite works commenced after issue of Material Change of Use and Operational Works approvals

http://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=1YW1JU89zAnilM&tbnid=jSlIfV0Qk1IKFM:&ved=0CAUQjRw&url=http://iconbug.com/detail/icon/2884/blue-home-folder/&ei=JFW9UfuVJMnolAWxi4AY&bvm=bv.47883778,d.dGI&psig=AFQjCNHZD2lQ_MX0zU3O-qMNaWklnTXsoA&ust=1371448928462757

http://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=WOPSsdNJZRs9AM&tbnid=NWatY50GD-cL5M:&ved=0CAUQjRw&url=http://www.designdownloader.com/i/?id=check_05-20110903141249-00017&ei=VFa9Ueu4NorUkAWSj4DgDg&bvm=bv.47883778,d.dGI&psig=AFQjCNEv7ysdEwnTKUMZhN0UNHALSU4VWQ&ust=1371449290393658

http://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=c1KHoDk2VsCaBM&tbnid=NXEdehlZTDl8aM:&ved=0CAUQjRw&url=http://www.conversiondiary.com/2010/05/how-do-you-balance-action-and-trust.html&ei=iVi9UYmVI9DYkQXW3ICICg&bvm=bv.47883778,d.dGI&psig=AFQjCNFwPkAYNw2DBjcsejhObnzI3qrgbw&ust=1371449858773734


New Application

DA-2014-191 69-119 Heaths Road, Glenella

Code Assessable

Application to create three lots. Creation of large lot to facilitate the relocation of Junior Soccer from Bridge Road site to Glenella as existing Soccer Grounds are located within the Airport Safety Zone. The two remaining lots will be used for light industrial purposes.

Issues to be addressed relate mainly to the provision of infrastructure to the three lots and to ensure the infrastructure is provided in a manner that allows the development and commencement of the use of the new soccer fields.

Works Commenced

Plans Sealed

OW Approved

OW -2014-59 Boundary Road, Ooralea

Consists of 112 Units plus 8 dual keys totalling 120 keys and ancillary, Gym, Managers Residence and a catering shop.

Plans Sealed

SPCOM-2014-111

Somerset Park Estate Stage 2

36 Lots

Endorsed 19 September 2014

http://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=mIiz-vqhzKMccM&tbnid=rjV_wSMkaNmbCM:&ved=0CAUQjRw&url=http://www.titanti.com/&ei=oFu9Uf7UN8nQkQXkm4HQBA&bvm=bv.47883778,d.dGI&psig=AFQjCNEf3zVemKNxbCEWLBfOhP2W-eGC3w&ust=1371450627435586

http://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=SFppJ0roKAFClM&tbnid=DzMZDBo9F3saeM:&ved=0CAUQjRw&url=http://www.jeffhaanen.com/speaking/&ei=vFy9UfDLJsfqkAWv3IDIBg&bvm=bv.47883778,d.dGI&psig=AFQjCNHzk7QUEDPoygIup8v-eqOb90kx2A&ust=1371450930761239


Development Services performance against legislative timeframes

MCU Code & Impact The KPI’s for approval of Material Change of Use applications have been met for the month of September, with the following results: • MCU Code applications – 90% of applications were decided within 40 days, with the average timeframe being 19 days. • MCU Impact applications – 80% of applications were decided within 40 days, with an average timeframe being 27 days.

MCU Code & Impact Days to decide Material Change of Use applications

Reconfiguration of a Lot The KPI’s for Reconfiguration of a Lot applications have been met for September, with the following results: • RoL applications – 90% of applications were decided within 40 days, with the average timeframe being 22 days

Reconfiguration of a Lot Days to decide ROL applications

30%

40%

50%

60%

70%

80%

90%

100%

Aug-13 Nov-13 Feb-14 May-14 Aug-14

MCU Code

MCU Impact

Target (85% in 40 Days)

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%




Development Services performance against legislative timeframes

Operational Works The number of new Operational Works applications received for September was 9. Out of the 9 new applications 2 Decision Notices were issued, 5 applications remain in the Decision Making Period, 1 application is in an Action Notice Response Period and one application has only just been lodged and not yet begun the assessment process. Overall timeframes for the month of September were or are going to be met.

Operational Works Days to decide Operational Works applications

Plan Sealing

The number of Survey Plans sealed in the month of September was 22 which remains consistent with previous months. There was quite a drop in new plans received resulting in 14 new Plan Sealing applications received in September. Those that have not been approved for sealing are under assessment or Action Notice (Information Request).

Plan Sealing Days to decide Plan Sealing applications

0%

20%

40%

60%

80%

100%

Sep-13 Dec-13 Mar-14 Jun-14 Sep-14

% decided in 20 days without ActionNotice% decided in 20 days with Action Notice

Target (85% in 20 days)

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%




Health and Regulatory Services

Client Requests Health and Regulatory Services continues to receive high volume client requests across the range of operations. The completion rate for all requests has remained steady. Regulated Parking officers have been ensuring the work impacts of the city centre revamp are minimised by ensuring of parking in the CBD. In addition to this they have been monitoring the changed parking conditions in Paget bordering Milton and Boundary roads. The event season continues for Environmental Health Officers assessing a number of applications and carrying out inspections with respect to conditions of approval, noise monitoring and temporary food. Vector Control Officers have continued their hard work in monitoring and managing mosquito numbers while the Pest Management Officers worked on aerial pig baiting in the Cathu area and have held meetings regarding wild dogs out at Conningsby.

Inspections

This table shows the premises inspected calendar year to date, September 2014 by the Environmental Health Officers.

Type Inspections

Caravan Parks 13

Food 282

Accommodation 54

Swimming Pools 38

Footpath Dining and Street Vendors

5

Environmental Relevant Activity 8

Volume of Operations No. of Client Requests Processed

Illegal or Non-Complying Development

Food Accommodation & Home-Based Business

Public Health & Safety and Environment

Abandoned Vehicles

Pools, Sewerage, Stormwater & Plumbing

Pest Management

Dogs and Other Domestic Animals



Review of Operations Health & Regulatory Services

Monthly Infringements Activity

Total Infringements issued from 01 September to 30 September 2014 was 777

Infringements issued by regulated parking officers accounted for 753 of total infringement output this month. This result is a correction following the decrease last month due to officers not being available for the function. With continued improvements in operations and process surrounding this function these figures are anticipated to remain steady off the back of three periods of improvement.

The table below provides a summary of infringement activity for Health & Regulatory Services for September 2014

Issued Paid Waived/voided Not Paid

All other infringements $ Value 2,276 - - 2,276

# 4 - - 4

Animal Related $ Value 4,428 - 227 4,201

# 17 - 1 16

Development Compliance

$ Value 6,602 - 5,692 910

# 3 - 1 2

Environmental Protection

$ Value - - - -

# - - - -

Health Infringements $ Value - - - -

# - - - -

Stormwater & Waste $ Value - - - -

# - - - -

Vehicle Related $ Value 45,766 10,740 2,197 32,829

# 753 181 30 542

TOTAL $Value 59,072 10,740 8,116 40,216

% 100% 18.2% 13.7% 68.1%

TOTAL # 777 181 32 564

% 100% 23.3% 4.1% 72.6%


Infringements Activity – Financial Year 2013/14 to date

Total Infringements issued from 01 July 2013 to 30 September 2014 is 7,547.

Total Infringements issued YTD 01 July 2014 to 30 September 2014 is 2,104.

Year to date figures sees 66.8% of total infringements issued YTD finalised and the continued enforcement improvements are reflected in the total figures for all categories.

The table below provides a summary of infringement activity for Health & Regulatory Services from 01 July 2013 up to the end of September 2014

Outstanding

Issued Paid Waived/ Voided

Not Paid Reminder

Notice Issued

Referred to SPER

All other infringements

$ Value 69,623 26,438 19,307 3,414 2,276 18,188

# 126 48 35 6 4 33

Animal Related

$ Value 82,937 31,153 8,381 7,040 9,303 38,060

# 392 137 34 27 37 157

Development Compliance

$ Value 85,047 43,450 20,212 5,765 770 14,850

# 46 22 10 5 1 8

Environmental Protection

$ Value 4,400 - 1,100 1,100 - 2,200

# 3 - 1 1 - 1

Health Infringements

$ Value - - - - - -

# - - - - - -

Stormwater & Waste

$ Value - - - - - -

# - - - - - -

Vehicle Related

$ Value 468,841 312,270 50,386 35,692 5,627 64,866

# 6,980 4,835 563 590 90 902

TOTAL $Value 721,848 413,311 99,386 53,011 17,976 138,164

% 100% 57.3% 13.8% 7.3% 2.5% 19.1%

TOTAL # 7,547 5,042 643 629 132 1,101

% 100% 66.8% 8.5% 8.3% 1.7% 14.6%


Review of Operations Health & Regulatory Services

Current Month Value of Works

Average Dwelling Size 301m2 $401,674.24

No. of Detached Dwellings 28 $8,948,553.00

Average Value of Detached Dwelling - $319,591.18

No. of Attached Dwellings 1 $2,700,00.00

Average Cost of Attached Dwellings - $2,700,00.00

Additions and Alterations 14 $1,296,984.00

Total Residential Applications 29 $11,648,553.00

Total All Applications 138 $21,030,023.00

Vector Control

Sites Inspected Sites Treated Hectares Treated

85 67 1150ha

Building Works The table below represents the total dollar amount of building works carried out in the region for the month of September 2014

The table below represents the work carried out by the Vector Control team in September 2014.

Out and About The Regulatory Services section had a cultural meeting over a BBQ lunch where staff nominated awards were distributed for employees aligning their behaviours with the Organisations values. Meagan Pohlmann and Ludi Daucik were the popular recipients for displaying respect, team work and client service in their daily functions.


Business Support

Month’s Highlights Development and minor works applications have increased from last month. Planning Advice enquiries remain consistent. Final stages of having electronic planning schemes placed online. Training has been undertaken to commence preparation of the online planning advice facility.

Volume of Operations No. of Requests Processed

Application Lodgement

Minor Works Processing

Planning Advice Enquiries

Communications and Events


Planning Advice

The table below represents the total number of planning advice enquiries handled by the Planning Advice Team as well customer satisfaction results.

Total No. of Planning Advice Enquiries

Total No. of Feedback Responses

Satisfaction with Planning Advice

134 0 0

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