developing winning teams. strategic issues data quality dealing with the demand for innovation and...
TRANSCRIPT
DEVELOPING WINNING
TEAMS
IT
Strategic issues
Data quality• Dealing with the demand for
innovation and telling the difference between cutting-edge and bleeding-edge, and dealing with the risk involved
Strategic issues cont….
• How to stop IT being viewed as a commodity.• Reducing complexity.
Strategic Issues cont….
• Managing expectations.
• Presenting IT as an enabler.
Strategic Issues … cont
• Engaging with the business.
• Talent management.
So what does this list tell us about the trials and tribulations of the modern CIO?
Firstly it's worth noting there really isn't much technology on this list —
I don't see any mentions of specific vendors or point releases or hardware (nobody complaining about Windows 8 or iPads, for example).
DOES
MATTER
IT
……….OF COURSE IT DOES…. BUT THE ROLE OF CIO IS CHANGING SO STRATEGIC LEADERSHIP AND PERSONAL COMMUNICATION SKILLS ARE BECOMING SERIOUSLY VITAL …………
……so
WHAT IS INVOLVED?
RELATIONSHIPS,BEING IN CONTROL OF
PERSONAL INTERACTION!
ALL
TRUST
THE PROCESS
• DISCOVERING
•ASK QUESTIONS AND LISTEN.
• ADVOCATING
•RELATIONSHIP
• SUPPORTING
HURRY
TRUST
NEED
HELP
CONTROLLED AND
EMOTIONAL
CONTROLLED
CONTROLLEDSecretive, cautious communicator.More controlled in expression of feelings.Measured opinions and actions.Strict, disciplined attitudes.Focus more on facts.Fact orientated decision-making.Seems difficult to get to know.Self –disciplined ,guarded.
CONTROLLED cont.
Requiring of self and others. Impersonal and businesslike.Limited use of gestures.Less facial expressiveness.Dresses more formally.Appears more task-orientated than people
orientated.Time conscious.
EMOTIONAL
EMOTIONALOpen, impulsive communicatorLess guarded in expression of feelings
Dramatic opinions and actionsPermissive, fluid attitudesFocuses more on feelingsEmotional decision-makingSeems easy to get to know
EMOTIONAL cont.Emotionally expressive, openEasy-going with self and othersPersonal and friendlyGestures more frequentlyMore facial expressivenessDresses less formallyAppears more people orientated than task orientated
Less time conscious
PERCEPTION OF
ASSERTIVENESS
PERCEPTION OF ASSERTIVENESS ASKS
Less Assertive
TELLS
More Assertive
PERCEPTION OF ASSERTIVENESS ASKS Less AssertiveQuiet (slow,
deliberate, softer)Moderate OpinionsThoughtful
DecisionsGo-along AttitudeSupportive
PERCEPTION OF ASSERTIVENSS cont.
Tends to avoid use of power
Lets others take social initiative
Asks QuestionsActs SlowlyTentative body
languageLess direct eye contactLess Confrontive
PERCEPTION OF ASSERTIVENESS
TELLS More Assertive
Talkative (quick, intense, louder)
Strong OpinionsQuick DecisionsTake-charge
AttitudeDirective
PERCEPTION OF ASSERTIVENESS cont.
Tends to use powerTakes social initiativeMakes StatementsActs QuicklyEmphatic body
languageDirect eye contactMore Confrontive
THE GRID
ANALYTICAL DRIVER
AMIABLE EXPRESSIVE
Controlled
EMOTIONAL
ASK
TELL
VERBAL BEHAVIOURS
VERBAL BEHAVIOURSSlower
Pace Of Speech
faster
Fewer StatementsQuantity of speech
More statements
QuieterVOLUME
OF SPEECHLouder
VERBAL BEHAVIOURSCONTROLLED
monotone Task subjects Facts/data
EMOTION IN
VOICE
SUBJECTS OF
SPEECH
FORM OF
DESCRIPTION
INFLECTIONS PEOPLE SUBJECTS PEOPLE OPINIONS
EMOTIONAL
NON-VERBALBEHAVIOURS
NON VERBAL BEHAVIOURSCONTROLLED
Relaxed UseUSE OF
HANDS
Points for
Emphasis
BODY POSTURE
Leans Back Leans Forward
EYE CONTACT
Indirect Eye
Contact
Direct EyeContact
EMOTIONAL
TELL
ASK
NON -VERBAL BEHAVIOURSCONTROLLED
RIGID POSTURELess Use Controlled
BODY POSTUREUSE OF HANDS FACIALDESCRIPTIVES
CASUAL POSTUREMore Use Animated
EMOTIONAL
RE-CAP
ANALYTICAL DRIVER
AMIABLE EXPRESSIVE
Controlled
EMOTIONAL
ASK
TELL
ANALYTICAL
DRIVER
AMIABLE
EXPRESSIVE
CARS AND PEOPLE
ANALYTICAL
DRIVER
AMIABLE
EXPRESSIVE
Anger Patterns
ANALYTICAL DRIVER
AMIABLE EXPRESSIVE
Controlled
EMOTIONAL
ASK
TELL
AVOID AUTOCRATIC
ACQUIESCE ATTACK
ANALYTICAL DRIVER
AMIABLE EXPRESSIVE
AVOID AUTOCRATIC
ACQUIESCE ATTACK
ANALYTICAL DRIVER
AMIABLE EXPRESSIVE
AVOID AUTOCRATIC
ACQUIESCE ATTACK
ANALYTICAL DRIVER
AMIABLE EXPRESSIVE
AVOID AUTOCRATIC
ACQUIESCE ATTACK
ANALYTICAL DRIVER
EXPRESSIVEAMIABLE
AVOID AUTOCRATIC
ACQUIESCE ATTACK
PRIMARY NEEDS
ANALYTICAL DRIVER
AMIABLE EXPRESSIVE
Controlled
EMOTIONAL
ASK
TELL
RESPECT
POWER
APPROVAL RECOGNITION
QUESTIONS?????
