detail audit finding recommendation selangor05092012 update bhari

2.4. DETAILED AUDIT FINDINGS AND RECOMMENDATIONS

2.4.1 Non Compliance Issues

Post Office (visited date)

Findings Policy & Procedures/ Departmental Rules Book (DRB)/

SOP

Recommendation

(Please tick √ if recommendation is accepted/not accepted by Audit Client)

HQ Action Plan

Jeram PO

(31.7.12)

a. ID Management

i. Creation dates for 3 user IDs

were not updated into ID record

book.

Root Cause

The reason for the non-

compliance was due to the staff in

charge was ignorant of the

procedure

DRB part 1 Section III item no.

65 has stated that all ID user

and level of ID created must be

recorded in Buku Kawalan ID.

i. Issuance of warning letters

to staff who does not comply

with operation procedures

which will have an impact on

the bonus of staff involved at

year end appraisal. This is to

send a strong message to

staffs that non compliance

with procedures is a serious

matter.

ii. The management of

PosNiaga is required to have

an effective mechanism in

place for ensuring all staff

especially Post Masters

understand the daily

operation procedures and

adhere to it.

iii. ASSM and RSSM must

ensure all the Post Offices

under his/her control are

operated according to

procedure. ASSM and

RSSM should be

a. RSSM Response

b. HQ – Action Plans

Item a

All shortcomings

highlighted are clearly non-

compliance issues to the

current SOP.

Reminder letter was issued

on 11/7/2012 to the branch

manager to adhere to the

procedure. A show cause

letter was also issued on

28/8/2012. All non-

compliance shortcomings

were recorded in POOLS

(post Office Log System)

which it will be taken into

account during their

performance appraisal at

the end of the financial

year.

ID record book was

updated on

No

/

/

/



SOP

Recommendation


HQ Action Plan

accountable for ensuring

compliance.

................................

Issue highlighted is

expected to be fully

addressed once the Postal

Retail System (PRS) goes

“LIVE’. The ID Management

Module in the system is

able to automatically

update the respective user

profile with all critical

information i.e. date Id

created, date of 1st used

and other information. The

system will also able to

perform auto housekeeping

of any inactive IDs based on

the agreed parameters or

rule. The system will be able

to provide maintenance

record of each ID for

control and auditing

purpose.

JD for RSSM and ASSM has

been refined to reflect clear

Yes

No



SOP

Recommendation


HQ Action Plan

responsibilities on matter

with regard to sale and

operation. The JD will be

forwarded to them by

5/9/2012.

With the refinement of the

JD the KPI of RSSM / ASSM

will also be refined in

accordance to the

responsibilities carried by

them and also target set by

the Management.

On the proposed

implementation of Force

Leave” and Rotation of

Branch Manager, PosNiaga

will explore on the

feasibility as it might have

an impact on cost and

manpower at state level.

No. Findings Policy & Procedures/

Departmental Rules Book (DRB)/ SOP

Recommendation


HQ Action Plan

Bandar Tasik Puteri PO

(2.8.12)

a. Reversal of Transactions.

i. One reversal of transaction

without customer’s memo.

Memo PosNiaga Department,

dated 14 December 2009,

Allowable type of reversal has

stated that any reversal or

i. Issuance of warning letters to

staff who does not comply with

operation procedures which

will have an impact on the

HQ – Action Plans

Item a

All shortcomings

No

Yes No

/



SOP

Recommendation


HQ Action Plan

Date Value

(RM)

Type of

Agency

22.6.12 519.86 TNB Bill

Root Cause

The reason for the non-compliance

was due to the staff in charge was

ignorant of the procedure

amendments made on

transaction must be supported

with customer’s memo

(customer’s request).

bonus of staff involved at year

end appraisal. This is to send a

strong message to staffs that

non compliance with

procedures is a serious matter.








adhere to it.





procedure. ASSM and RSSM

should be accountable for

ensuring compliance and

competency of the front

counter staff.

iv. ASSM and RSSM must






current SOP.






28/8/2012. All non-








year.








No

/



SOP

Recommendation


HQ Action Plan



ensuring compliance.

v. Proper and effective

continuous training program to

Post Master, RSSM and ASSM

related to Post Office

operation, new system (i.e

SMS), and new product. The

risk of not understanding such

procedures and non-

compliance to the policy &

procedure could be mitigated.

vi. Clear and formal JD, KPI and

reporting structure should be

established and communicated

to RSSM and ASSM. The

scope of work under

monitoring of Post Office

operation is clearly defined in

details.

vii. Preventive and detective

mitigation plan should be

implemented such as

frequently rotate of Post

Master and the policy that Post














purpose.

RSSM was also reminded to

seriously monitor

compliance of Branch

Managers to the procedure

(as per memo issued on

12/6/2012 and 2/7/2012)

and ensure that all ASSMs

under his/her control to

consistently check on the

issues highlighted during

their inspection on the Post

No

/

/

/



SOP

Recommendation


HQ Action Plan

Master must vacate the office

for one week continuously at

least once a year. The rotation

process should also be

imposed similarly to RSSM and

ASSM.

offices Ref No

.POS:UOP/201/669/620/664

/147/948/2011(22) and (24)







5/9/2012.




accordance to the



the Management.

On the proposed




will explore on the


No



SOP

Recommendation


HQ Action Plan





Recommendation


HQ Action Plan

Batu Arang PO

(3.8.12)


i. One reversal of transaction to

reduced amount which is

prohibited has been performed by

the counter staff.

Root Cause




Date Value(RM) Type of

Agency

From To

27.612 121.65 70.70 Utility

Memo PosNiaga Department


Unallowable type of reversal

has stated that any reversal to

reduce amount is prohibited


staff who does not comply








matter.








adhere to it.


HQ – Action Plans

Item a

All shortcomings



current SOP.






28/8/2012. All non-







No

Yes No

/

/

/



SOP

Recommendation


HQ Action Plan








counter staff.

iv. ASSM and RSSM must ensure

all the Post Offices under

his/her control are operated

according to procedure. ASSM

and RSSM should be


compliance.








procedures and non-





year.





















purpose.


No

/

/

/



SOP

Recommendation


HQ Action Plan




scope of work under



details.



implemented such as








ASSM.

seriously monitor




12/6/2012 and 2/7/2012)






offices Ref No

.POS:UOP/201/669/620/664

/147/948/2011(22) and (24)







5/9/2012.




accordance to the

No

/



SOP

Recommendation


HQ Action Plan



the Management.

On the proposed




will explore on the






Recommendation


HQ Action Plan

Sabak Bernam PO

(7.8.12)

a. ASB/ASN Transaction

i. 3 withdrawals and 2 deposits

amounting to RM6,300 and

RM3,500 respectively were

performed and authorised by

the same staff even though the

transactions exceeded

Buku Panduan Tatacara

Operasi Unit ASNB Edisi 3

2004, Langkah – Langkah

Keselamatan Tambahan

Untuk Urusniaga ASNB Item

No. 2(A)(1)(xii)(b), stated that

all withdrawal transaction


staff who does not comply







HQ – Action Plans

Item a

All shortcomings



current SOP.


No

Yes No

/

/



SOP

Recommendation


HQ Action Plan

RM500.00.

Withdrawal Transactions

User ID/

Authorized by

No. of transacti

ons

Total

(RM)

Fatimah 3 6,300

Total 3 6,300

Deposit Transactions

User ID/

Authorized by

No. of transacti

ons

Total

(RM)

Fatimah 2 3,500

Total 2 3,500

Root Cause



ignorant of the procedure.

exceeding RM500.00 per

transaction the counter staff

shall obtain second

authorization from Post Master

or Supervisor or Cashier or any

staff that headed the Post

Office at that particular time.

HQ Memo dated 03 April

2006, stated that all deposit

transactions exceeding

RM500.00 per transaction the

counter staff shall obtain

second authorization from Post

Master or Supervisor or

Cashier or any staff that

headed the Post Office at that

particular time.


matter.








adhere to it.









counter staff.












28/8/2012. All non-








year.













No

/

/



SOP

Recommendation


HQ Action Plan

v. Clear and formal JD, KPI and


established and

communicated to RSSM and

ASSM. The scope of work

under monitoring of Post

Office operation is clearly

defined in details.

vi. Preventive and detective


implemented such as


Master and the policy that

Post Master must vacate the

office for one week

continuously at least once a

year. The rotation process

should also be imposed

similarly to RSSM and ASSM.

.









purpose.


seriously monitor




12/6/2012 and 2/7/2012)






offices Ref No

.POS:UOP/201/669/620/664

/147/948/2011(22) and (24)


No

/

/



SOP

Recommendation


HQ Action Plan

b. Security Management of

Building.

i. Audit observation on the

security aspect and

maintenance of the Post Office’s

building noted the main

signboard was obsolete.

I. The standard

exercise should be

taken in term of

building security .

The PO is stand

alone building and

any changes must

go through PTG .

FM state must take

stiff action on

meeting the

requirement.

II. Complaint has been

made to FM

Selangor on

obsolete signage

since November

2011. No action

taken yet.






5/9/2012.




accordance to the



the Management.

On the proposed




will explore on the




No



SOP

Recommendation


HQ Action Plan



Recommendation


HQ Action Plan

Sungai Besar PO.

(9.8.12)


i. Two reversals of transaction to

reduced amount which were

prohibited have been performed

by the counter staff.


Agency

From To

1.612 92.04 40.00 Utility

19.612 47.00 30.10 MPSJ

Root Cause



ignorant of the procedure.

b. Security Management of

Building.

i. Audit observation on the security

aspect and maintenance of the

Post Office’s building noted the

main signboard was obsolete.



Unallowable type of reversal

has stated that any reversal to

reduce amount is prohibited.



operation procedures which will

have an impact on the bonus of

staff involved at year end

appraisal. This is to send a


non compliance with procedures

is a serious matter.

ii. The management of PosNiaga

is required to have an effective

mechanism in place for ensuring

all staff especially Post Masters

understand the daily operation

procedures and adhere to it.

iii. ASSM and RSSM must ensure

all the Post Offices under

his/her control are operated

according to procedure. ASSM

and RSSM should be

accountable to the compliance

HQ – Action Plans

Item a

All shortcomings



current SOP.






28/8/2012. All non-








year.

No

Yes No

/

/

/

/



SOP

Recommendation


HQ Action Plan

and competency issues of front

counter staff.

iv. Proper and effective

continuous training program

to Post Master, RSSM and

ASSM related to Post Office



risk of not understanding

such procedures and non-



v. Clear and formal JD, KPI and


established and

communicated to RSSM and

ASSM. The scope of work

under monitoring of Post

Office operation is clearly

defined in details.



implemented such as


Master and the policy that

Post Master must vacate the





















purpose.


seriously monitor


No

/

/



SOP

Recommendation


HQ Action Plan

office for one week

continuously at least once a

year. The rotation process

should also be imposed



12/6/2012 and 2/7/2012)






offices Ref No

.POS:UOP/201/669/620/664

/147/948/2011(22) and (24)







5/9/2012.




accordance to the



No



SOP

Recommendation


HQ Action Plan

the Management.

On the proposed




will explore on the






Recommendation


HQ Action Plan

Sekinchan PO

(8.8.12)

b. Reversal of Transactions.

i. One reversal of transaction to reduced

amount which is prohibited has

been performed by the counter

staff.


Agency



Unallowable type of reversal has

stated that any reversal to reduce

amount is prohibited.



operation procedures which

will have an impact on the

bonus of staff involved at year

end appraisal. This is to send a


non compliance with

procedures is a serious matter.

HQ – Action Plans

Item b

All shortcomings



current SOP.



No

Yes No

/

/



SOP

Recommendation


HQ Action Plan

Root Cause




From To

14.6.12 292.60 198.35 Utility








adhere to it.









counter staff.













28/8/2012. All non-








year.














No

/

/



SOP

Recommendation


HQ Action Plan






procedures and non-







scope of work under



details.



implemented such as















purpose.


seriously monitor




12/6/2012 and 2/7/2012)






offices Ref No

.POS:UOP/201/669/620/664

/147/948/2011(22) and (24)



No

/

/



SOP

Recommendation


HQ Action Plan

ASSM..





5/9/2012.




accordance to the



the Management.

On the proposed




will explore on the




No

Post Office (Visited

Date)

Findings Policy & Procedures/ Departmental Rules Book

(DRB)/ SOP

Recommendation

(Please tick √ if recommendation is accepted / not accepted by Audit Client)

Action Plan

USJ 1, Subang Jaya PO

(31.07.12)

a. ASNB Transaction

One (1) withdrawal and three (3) deposit

amounting to RM1,000 and RM 2,500

respectively were performed and authorised

by the same staff although the transaction

exceeded RM500. The details are as

follows:

Withdrawal Transaction

User ID /

Authorised by

No. Of

Transactions

Total

(RM)

IMRAN 1 1,000

Deposit Transaction

User ID /

Authorised by

No. Of

Transactions

Total

(RM)

IMRAN 3 2,500

Root Cause

The reason for the non-compliance was due

to the ignorant of the staff in charge on the

procedure.





Untuk Urusniaga ASNB

Item No. 2(A)(1)(xii)(b), for

all withdrawal transaction



shall obtain second

authorization from Post



headed the Post Office at

that particular time.


2006, for all deposit


RM500.00 per transaction

the counter staff shall obtain

second authorization from

Post Master or Supervisor or


headed the Post Office at

that particular time.

i. Issuance of warning

letters to staff who does

not comply with operation

procedures which will

have an impact on the

bonus of staff involved at

year end appraisal. This

is to send a strong

message to staffs that

non compliance with

procedures is a serious

matter.


PosNiaga is required to

have an effective

mechanism in place for

ensuring all staff




adhere to it.


ensure all the Post

Offices under his/her

control are operated

according to procedure.

a. HQ – Action Plans

Item a

Reminder letter was issued on

11/7/2012 to the branch




28/8/2012. All non-


were recorded in POOLS (post

Office Log System) which it

will be taken into account

during their performance

appraisal at the end of the

financial year.

Issue highlighted is expected

to be fully addressed once the

Postal Retail System (PRS)

goes “LIVE’. The ID

Management Module in the

system is able to

automatically update the

respective user profile with all

Yes No

/

/

/


Date)


(DRB)/ SOP

Recommendation


Action Plan

ASSM and RSSM should

be accountable for



counter staff.

critical information i.e. date Id

created, date of 1st used and

other information. The system

will also able to perform auto

housekeeping of any inactive

IDs based on the agreed

parameters or rule. The

system will be able to provide

maintenance record of each

ID for control and auditing

purpose.


seriously monitor compliance

of Branch Managers to the

procedure (as per memo

issued on 12/6/2012 and

2/7/2012) and ensure that all

ASSMs under his/her control

to consistently check on the

issues highlighted during their

inspection on the Post offices

Ref No

.POS:UOP/201/669/620/664/1

47/948/2011(22) and (24)

Yes No


Date)


(DRB)/ SOP

Recommendation


Action Plan



responsibilities on matter with

regard to sale and operation.

The JD will be forwarded to

them by 5/9/2012.

With the refinement of the JD

the KPI of RSSM / ASSM will

also be refined in accordance

to the responsibilities carried

by them and also target set

by the Management.

On the proposed


Leave” and Rotation of Branch

Manager, PosNiaga will

explore on the feasibility as it

might have an impact on cost

and manpower at state level.

Yes No


Date)


(DRB)/ SOP

Recommendation


Action Plan

UiTM Shah Alam PO

(02.08.12)

a. Anti – Money Laundering and Counter

Financing of Terrorism (AMLA) Guidelines

Awareness

Lack of knowledge to prevent the money

laundering activities.

Root Cause

The reason for the unawareness was due to

the Post Master has not attended proper and

effective continuous training program related to

Post Office operation and new product.

i. Proper and effective

continuous training

program to Post Master,

RSSM and ASSM related

to Post Office operation,

and new product. The

risk of not understanding

such procedures and

non-compliance to the

policy & procedure could

be mitigated.







28/8/2012. All non-






performance appraisal at the

end of the financial year.

/

Yes No


Date)


(DRB)/ SOP

Recommendation


Action Plan

Putrajaya PO

(06.08.12)

a. ID Management

Creation name, date and ID safe for 1 user

ID was not updated into ID record book.

Root Cause

The reason for the non-compliance was

due to the staff in charge was ignorant of

the procedure.

b. Security Management of the Building

CCTV not functioning since July 2012.

Root Cause

The replacement of the power box at the

counter has taken a long time. Therefore,

the Post Master (PM) has replaced the

damaged power box at the counter with the

CCTV’s power box.

DRB part 1 Section III

item no. 65 has stated that

all ID user, ID safe and

level of ID created must be

recorded in “Buku Kawalan

ID”.

i. Issuance of warning letters

to staff who does not comply








matter.



have an effective


ensuring all staff especially

Post Masters understand

the daily operation

procedures and adhere to

it.





a. RSSM Response

b.HQ – Action Plans

Item a & b

All shortcomings highlighted

are clearly non-compliance

issues to the current SOP.






28/8/2012. All non-






performance appraisal at the

end of the financial year.

ID record book was updated

on ................................

/

/

/

Yes No


Date)


(DRB)/ SOP

Recommendation


Action Plan

procedure. ASSM and

RSSM should be


compliance and


counter staff.

iv. The management need to

follow up with Facility

Management to resolve the

faulty CCTV and power box

issue.

Issue highlighted is expected

to be fully addressed once

the Postal Retail System

(PRS) goes “LIVE’. The ID

Management Module in the

system is able to


respective user profile with

all critical information i.e.

date Id created, date of 1st

used and other information.

The system will also able to






record of each ID for control

and auditing purpose.


seriously monitor




12/6/2012 and 2/7/2012)

/

Yes No


Date)


(DRB)/ SOP

Recommendation


Action Plan






offices Ref No

.POS:UOP/201/669/620/664/

147/948/2011(22) and (24)







5/9/2012.




accordance to the



the Management.

Yes No


Date)


(DRB)/ SOP

Recommendation


Action Plan

On the proposed




will explore on the feasibility

as it might have an impact

on cost and manpower at

state level.

The damage of CCTV

power box has been

resolved on 20/7/2012

Yes No


Date)


(DRB)/ SOP

Recommendation


Action Plan


Date)

Findings Policy & Procedures/

Departmental Rules Book (DRB)/

SOP

Recommendation

(Please tick √ if recommendation is accepted / not

accepted by Audit Client)

Action Plan

Yes No

No Yes


Date)



SOP

Recommendation



Action Plan

Seksyen 7,

Shah Alam

PO

(08.08.12)

a. Cash and Stock management at Post

Office

i. Shortage of Post Office Stock

amounting to RM 40.00

Please refer Appendix I.

Root Causes

i. Post Master only carried out stock

verification between physical and

records on main stock rather than

both stock which were main stock

(Post Master’s stock) and stock at

counters

ii. Daily stock indent to counter was not

consistently accounted for in SMS

system.

iii. Post Master (PM) was not familiar

with the new Stock Management

System (SMS) which require the

balance of each type of stock to be

updated according to its

denomination. Post Master was more

comfortable with the previous system

whereby only the total value of the

stock is required to be tallied at the

end of the day.

DRB part IV Section XXII item

no. 27 has stated that Post

Master is responsible to ensure

that:-

i. Counter clerk has perform

counter transaction end of

day balancing;

ii. Main stock end of day

balancing; and

iii. Cheque and cash count

balancing.



not comply with operation

procedures which will

have an impact on the

bonus of staff involved at

year end appraisal. This

is to send a strong

message to staffs that

non compliance with


matter.



have an effective


ensuring all staff




adhere to it.


ensure all the Post




Item a &b

All shortcomings

highlighted are clearly

non-compliance issues to

the current SOP.


on 11/7/2012 to the

branch manager to adhere

to the procedure. A show

cause letter was also

issued on 28/8/2012. All

non-compliance

shortcomings were

recorded in POOLS (post

Office Log System) which

it will be taken into




year.

All the unbalance stock

will be reconciled by

/

/

/

No Yes


Date)



SOP

Recommendation



Action Plan

iv. Absence of close monitoring by

ASSM and RSSM on the Post Office

operations especially detecting and

preventing non-compliance by front

counter staff.

b. ID Management

The creations of 2 user IDs for relief staff

and 2 user IDs for level 5 were not

updated in the system and ID record

book.

Root Cause

The reason for the non-compliance was

due to the ignorant of the staff in charge

on the procedure.

c. Anti – Money Laundering and

Counter Financing of Terrorism

(AMLA) Guidelines Awareness

Lack of knowledge to prevent the

money laundering activities.

Root Cause

The reason for the unawareness was

due to not attending the proper and

effective continuous training program

DRB part 1 Section III item no.

65 has stated that all ID user, ID

safe and level of ID created must

be recorded in Buku Kawalan ID.



be accountable for



counter staff.


ensure all the Post





be accountable for



continuous training




new system (i.e SMS),

and new product. The risk

of not understanding such

procedures and non-


procedure could be

.............

Instruction on proper

stock Management

Updated and control was

issued to all RSSM on

17/7/2012 (Ref No

POS:UOP/201/669/411/20

12

(1) RSSM &ASSM to

ensure that all stock

update should be by

denominations and

value(inclusive of advance

stock given to counter

staff)

ID record book was

updated on

................................




/

/

No Yes


Date)



SOP

Recommendation



Action Plan

related to Post Office operation and new

product.

mitigated.

vi. Clear and formal JD, KPI

and reporting structure

should be established and

communicated to RSSM

and ASSM. The scope of

work under monitoring of

Post Office operation is

clearly defined in details.



implemented such as


Master and the policy

that Post Master must

vacate the office for one

week continuously at

least once a year. The

rotation process should

also be imposed similarly

to RSSM and ASSM.


“LIVE’. The ID

Management Module in

the system is able to





used and other

information. The system

will also able to perform

auto housekeeping of any

inactive IDs based on the

agreed parameters or rule.

The system will be able to

provide maintenance



purpose.

RSSM was also reminded

to seriously monitor


Managers to the


Yes No

/

/

No Yes


Date)



SOP

Recommendation



Action Plan


2/7/2012) and ensure that

all ASSMs under his/her

control to consistently

check on the issues

highlighted during their

inspection on the Post

offices Ref No

.POS:UOP/201/669/620/66

4/147/948/2011(22) and

(24)

JD for RSSM and ASSM

has been refined to reflect

clear responsibilities on

matter with regard to sale

and operation. The JD will

be forwarded to them by

5/9/2012.


JD the KPI of RSSM /

ASSM will also be refined

in accordance to the

No Yes


Date)



SOP

Recommendation



Action Plan


them and also target set

by the Management.

On the proposed




will explore on the




No Yes


Date)


(DRB)/ SOP

Recommendation


Action Plan

Damansara Jaya PO

(10.08.12)

a. ASNB Transaction

Four (4) withdrawals and two (2) deposit

amounting to RM7,500 and RM 2,000

respectively were performed and authorised

by the same staff although the transaction

exceeded RM500. The details are as

follows:

Withdrawal Transaction

User ID /

Authorised by

No. Of

Transactions

Total

(RM)

HALIM 4 7,500

Deposit Transaction

User ID /

Authorised by

No. Of

Transactions

Total

(RM)

HALIM 2 2,000

Root Cause

The reason for the non-compliance was due

to the ignorant of the staff in charge on the

procedure.





Untuk Urusniaga ASNB Item

No. 2(A)(1)(xii)(b), for all

withdrawal transaction



shall obtain second

authorization from Post Master

or Supervisor or Cashier or any

staff that headed the Post

Office at that particular time.


2006, for all deposit


RM500.00 per transaction the

counter staff shall obtain

second authorization from Post



headed the Post Office at that

particular time.



not comply with

operation procedures

which will have an

impact on the bonus of

staff involved at year

end appraisal. This is to

send a strong message

to staffs that non

compliance with


matter.



have an effective


ensuring all staff




adhere to it.


ensure all the Post




Item a &b

All shortcomings

highlighted are clearly

non-compliance issues to

the current SOP.


on 11/7/2012 to the

branch manager to adhere

to the procedure. A show

cause letter was also

issued on 28/8/2012. All

non-compliance

shortcomings were

recorded in POOLS (post

Office Log System) which

it will be taken into




year.



/

/

Yes No

/

b. Anti – Money Laundering and Counter

Financing of Terrorism (AMLA)

Guidelines Awareness

Lack of knowledge to prevent the money

laundering activities.

Root Cause

The reason for the unawareness was due to

not attending the proper and effective

continuous training program related to Post

Office operation and new product.



be accountable for



counter staff.

iv. Proper and effective

continuous training




and new product. The risk

of not understanding such

procedures and non-


procedure could be

mitigated.

v. Clear and formal JD, KPI

and reporting structure

should be established and

communicated to RSSM

and ASSM. The scope of

work under monitoring of

Post Office operation is

clearly defined in details.



implemented such as




“LIVE’. The ID

Management Module in

the system is able to





used and other

information. The system

will also able to perform

auto housekeeping of any

inactive IDs based on the

agreed parameters or rule.

The system will be able to

provide maintenance



purpose.

RSSM was also reminded

to seriously monitor


Managers to the



2/7/2012) and ensure that

all ASSMs under his/her

/

/

/

Master and the policy

that Post Master must

vacate the office for one

week continuously at

least once a year. The

rotation process should

also be imposed similarly

RSSM and ASSM.

control to consistently

check on the issues

highlighted during their

inspection on the Post

offices Ref No

.POS:UOP/201/669/620/66

4/147/948/2011(22) and

(24)

JD for RSSM and ASSM

has been refined to reflect

clear responsibilities on

matter with regard to sale

and operation. The JD will

be forwarded to them by

5/9/2012.


JD the KPI of RSSM /

ASSM will also be refined

in accordance to the


them and also target set

by the Management.

On the proposed




will explore on the

detail audit finding recommendation selangor05092012 update bhari

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