designing trustable products: microinteractions matter for secure ux
TRANSCRIPT
Designing Trustable ProductsMicrointerac*ons Ma-er for Secure UX
Introduc4ons
Adrienne Porter Felt @__apf__ Google
Elizabeth Goodman @egoodman 18F/GSA
Ame Ellio4 @ameellio Simply Secure
Jen King @kingjen UC Berkeley
Examples
Browser Web Site Service IoT Device
Mass Surveillance Phishing IdenKty TheL Tampering
HTTPS Branding EncrypKon, 2-Factor Auth Alerts/NoKficaKons
Trust Concerns Do you trust the browser? Do you trust the website/host? Do you trust who else has access to your data? Do you trust that the protecKon mechanisms work?
PLATFORM THREAT PROTECTION
Examples of Trust-Building
?Ques4ons
Ques4on What design details make people trust that their web browser is secure?
Ques4on
How do you know if you’re on a government website?
Ques4on
How can we make security saKsfying?
The bank’s vault Your safe deposit box A key only you possess
Explaining encrypted personal data
MicrointeracKons are tricky
Ques4on
What’s an example of a micro interacKon that builds trust?
Read receipts show how systems work
What would read receipts for voice be like?
Ques4on
What advice do you have for people geYng started in security?
Ques4on
What’s an example of a security success?
Signal Messenger
Audience Ques4ons?
Key Points
Security is too important to be leL to engineers and lawyers – designers are needed.
UX design plays a criKcal role in building trustable products and protecKng people’s privacy.
Security basics are accessible to everyone, and the design challenges of more complex security problems are exciKng and rewarding.
Get involved - there are ways to build your career as a design leader in designing for trust.
Thank you
Adrienne Porter Felt [email protected] Ame Ellio- [email protected] Elizabeth Goodman [email protected] Jen King [email protected]