design lab approach to redefining the student experience
DESCRIPTION
Use of Design Thinking process and Discovery Skills (Christensen, 2011) to define the Design Lab Student Experience.TRANSCRIPT
Design Lab Opt-in Co-curricular Service
• “What do you see are the key challenge (be they related to people, process or technology) in capturing & recognizing co-curricular activity and how do you envision it would add value to the UOW student experience?”
from ASD Project Manager Interview Pitch
• Institution• Students
Challenges
• Survey the Environment
• Develop a Road MapVision
• Create a Benchmark• Deliver Graduate
OutcomesValue
Institutional Perspective
People• Extra-curricular engagement• Individuals
Process• Co-curricular activities • Institution
Technology• Facilities • Infrastructure
Curent Perspective – Business Services Model
Map the Opportunities
Explore the Offerings
Develop a Co-curricular Road Map
Current Perspective – Client Services Model
Define the experience publicly
Track the outcomes
Reward the participants
Current Student Experience – Fragmented
Activit
y
Activity
Activity
Activity
The Key Challenges 1. What is the UOW Student Experience?
2. Life Skills / Learning Skills
3. Information Rich / Knowledge Poor
4. “Connected” / Not Connected
1. What is the UOW Student Experience?• Multi-variable / Complex• Difficult / Different• Fragmented / Judgment• Extra-curricular / Supplementary
2. Life Skills / Learning Skills
3. Information Rich / Knowledge Poor
4. “Connected” / Not Connected
Define the Experience
Pertaining to activities contributing to the academic learning experience; especially activities that provide students with opportunities to learn and develop skills through active participation.
Co-curricular activities and programs may be led by faculty or staff, or by students themselves, but they must have :
1.stated goals and; 2.measured outcomes.
1. What is the UOW Student Experience?
2. Life Skills / Learning Skills• Academics see the learning challenges and the
need to teach ‘knowledge’• Students see the life challenges and the need to
master ‘skills’• Some of the biggest problems facing students
(and the reason many drop out) are not related to knowledge and learning
• Students go outside to seek help and are further disconnected from UOW3. Information Rich / Knowledge Poor
4. “Connected” / Not Connected
2. Life Skills / Learning Skills
1st Year
2nd Year
3rd Year
1. What is the UOW Student Experience?
2. Life Skills / Learning Skills
3. Information Rich / Knowledge Poor• Students have unprecedented access to
information • Students use technology to access
information• Positive aspects (such as ability to acquire
knowledge fr0m diverse sources regardless of location)
• Negative aspects (often not able to assess the quality of information that is provided to them)
4. “Connected” / Not Connected
3. Information Rich / Knowledge Poor
People
Process
Technology
1. What is the UOW Student Experience?
2. Life Skills / Learning Skills
3. Information Rich / Knowledge Poor
4. “Connected” / Not Connected • Students use technology to build and
engage in social networks• Positive aspects (such as sense of
‘belonging’ to a group)• Negative aspects (increased connectedness
online often means reduced connectedness in the real world)
4. “Connected” / Not Connected
Define
Track
Reward
What Design Lab will do
6. Reward the Participants
5. Develop a Road Map 4. Track the Outcomes
3. Explore the Opportunities
2. Map the Offerings
1. Define the Experience
1. Define the Experience “ People doing stuff of value ”
Activities
Stated Goals
(Institutional Value)
Graduate
Outcomes
Measured Outcomes (Individual Value)
2. Map the Offerings
Activity
Activity
Activity
3. Explore the Opportunities
People
Process
Technology
4. Track the outcomes
Define
Track
Reward
5. Develop a Road Map
1st Year
2nd Year
3rd Year
6. Reward the participants
Life Skills
Social Skills
Employment Skills
Create the UOW Student Experience
“ People doing stuff of value ”
Activities
Institutional Value
Graduate
Outcomes
Individual Value
Branding
The Map
• Truth
The Vehicl
e
• Difference
The Journe
y• Create
Create the UOW Student Experience
“ People doing stuff of value ”
Activities
Institutional Value
Graduate
Outcomes
Individual Value
Graduate Outcomes
Establish Value
Develop Value
Demonstrate Value
