Department of Posts

Overview of IT Modernisation Project

(Indiapost 2012)

Offer New Products and Services

Empower RuralInfrastructure

Increase Market Share and Revenues

Deliver Improved & Consistent

Customer Service

Drive high Employee

satisfaction

To Be A Technology Enabled,

Self Reliant Market Leader

How Vision 2012 Helps ?

• 100% post offices computerised / networked

• IT based products are more attractive to today’s customers

• Scope for business expansion & revenue growth

• Multitude of new/improved products/ facilities (e.g. eGovernance, Rural ICT, Cash Ttransfer, SS Payments, eCommerce, NEFT, RTGS, ATMs, CBS, Anytime-Anywhere Banking, Net Banking, Mobile Banking etc )

• Rural customer transactions will be more transparent, secure and less cumbersome

• India Post Employees proud to be part of tech driven organisation at par with the best in industry, banking and financial services

India Post 2012 Vision

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SCOPE

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1. India Post IT 2012 is a Rs 4909 Cr Project

2. This includes Operating expenses for 5 years

3. Project will be implemented through eight RFPs

FSI----POSB, PLI & Enterprise Content Mgmt System (is a Mgmt Tool, Integrates silos & Info Content in silos to give a unified picture)

CSI---POS, Daily Account, Call Center, Help Desk, HR & A/c, Mail & Logistics, Business Process Mgmt & Workflow, Business Intelligence, Brain of the Postal System which integrates all SIs

RSI—MGNREGA, POSB, eMO , application for rural device

Rural Hardware ------1,30,000, Laptop, HH Device, Smart Card Reader, Solar Panel, Battery with Backup, Thermal Printer, Biometric Reader

Data Center & Disaster Recovery Center

NSP-----Primary & Secondary

Mail Office Hardware Including 15,000 Postman Handheld Device

Change Management

COMPUTERISATION STATUS

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• All Departmental Post Offices provided with computers 24,969

• Total no. of GDS POs to be computerized in the IT Project------1,30,000

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Overview of IT Solution

*Information & Communication Technology

Customer Interaction Channels

Rural ICT* Solution

Setting up IT Infrastructure – Data Centre / Connectivity

Web Portal(e-Commerce)

Mobile Banking ATMs Call

Centre

Mail & Retail Operations

Postal Banking

Postal Life Insurance

HRMS & Payroll

Finance & Accounts

MIS Reporting / Business Intelligence / IT Security

India Post D

ata W

arehouse

Network connectivity to all Departmental Post Offices

Shared Data Centre for hosting applications Mail Office Hardware

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Project Overview

Infrastructure

Applications

Rural Systems

People Management

Postal banking and insurance services Mail Operations & Logistics

Enterprise Resource Planning solutions for F&A, HR & Payroll.

Customer Interface- ATM, Call Center, Portal Reporting and Analysis to assist in decision

making

Rural handheld devices MGNREGS, eMO /iMO applications

All the other Postal, Financial and e-Commerce services on the rural device

Enabling change and stakeholder engagement Training, re-skilling,

Capacity building to facilitate new processes and process changes

• Data Centre Facility RFP• Network Integrator RFP

• MoH RFP

• FSI RFP• Core SI RFP

• RICT –SI RFP• RICT-RH- RFP

• Change Management RFP

Countrywide financial inclusion particularly in rural areas Effective delivery of MGNREGS DBT, & Social Security Schemes Faster , transparent and more reliable postal services Faster and Transparent financial services Multiple channels of access for customer like ATM, mobile

banking, net banking, NEFT, RTGS

Last Mile IT network connecting more than 1,55,000 post offices Improved delivery of Govt. schemes in Rural Areas Improved quality of service

Reduction in operations cost New products and services based on IT enablement Faster and better decision making based on on-line data

availability

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Benefits toCitizens

Impact Areas

Benefits to

DoP

Benefits to Governmen

t

Current RFP StatusRFP Name Status RemarksFinancial System Integrator Project Kicked off on 28th

Sep’12 and Vendors On-board

FSI – Infosys

NI – Sify

CM - TCS

Cbs is rolled out in 540 officesMcCamish rolled out in 2156 officeSify rolled out in 23000 offices

Network IntegratorChange ManagementData Center Facility

Data Center completed & handed over on 3. 4.13

DC - Reliance

Rural System Integrator (RSI)

Contract signed but T to be synchronized with RH

RSI - Infosys

Rural Hardware (RH)

Evaluation

Core System Integrator (CSI)

Project kicked off on 15.4.13. CSI – TCS

Mail Operations Hardware (MOH)

Contract under finalization stage

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RFP CompletionDate

2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 H1 H2 H1 H2 H1 H2 H1 H2 H1 H2 H1 H2

CM Jul’2014

RSI May’2023

FSIFeb ’ 2019

CSIMay’ 2019

RHApr’

2019

NIJul’

2019

DCF Mar’ 2018

MoHNov’ 2018

Project Timelines

O & MImplementation Phase

Implementation Phase

O & M

Implementation Phase O & M

O & M

O & M

O & M

Implementation Phase O&M Phase

O & MImplementation Phase

Implementation Phase

Implementation Phase

Implementation Phase

1. Data Centre Facility

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The overall scope includes:–Data Center

– Providing Data Centre for hosting Department’s Primary Data Centre . – The Vendor will provide the space, services and facilities– Servers will be installed by the concerned SIs– Connectivity & related Hardware will be provided by the NI vendor– The Primary DC will also house the Department’s Network Operating Centre (NOC), which will be

manage by NI– The Data Center located at the M/s Reliance’s facility at Navi Mumbai

–Disaster Recovery Center (DRC)– To be housed in Department’s own building at CEPT Mysore– The Vendor will provide Services and Facilities & manage the DRC– Servers will be installed by concerned SIs– Connectivity & related Hardware will be provided by the NI vendor– The DC vendor will build, operate and transfer Disaster Recovery Centre ( at PTC Mysore) to meet

DoP requirementsOperations and maintenance of DCF (Data Centre Facility) and DR Site for a period of 5 years

24x7 onsite support as per SLAs

2. Core System Integrator

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The Core System Integrator will implement the solutions for Mail Operation, Retail, Logistics Post, Philately, Finance & Accounts & Human Resources The overall scope includes:

– Installation of central hardware at DC & DR locations– Software applications for Mail, HR , F&A solutions– Multiple customer interaction channels i.e. Point of Sale Counters, Portals, Mobiles, Call

centre– Rural ICT Client application for Point of Sale, Mail Operations and F & A– Integration of solutions brought by other SIs with the overall solution architecture– Set-up and operation of Call Centres for customers covering all aspects of DoP’s

business.– Centralized help desk for employees for managing issues related to operations.

Help Desks• First Level Help Desk (L1) will be provided by the respective SIs for an initial period of one

year. Thereafter CSI will takeover the Helpdesk operations.• Level 2 & Level 3 Help desks, which will provide detailed technical help will be provided by the

respective SIs.

3. Financial Services Integrator

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The FSI vendor will implement the solutions for Core Banking and PLI in all Post Offices and provide Multiple delivery channels- internet, IVR, Mobile, ATM & SMS.

The overall scope includes:– Installation of central hardware at DC & DR locations– Software applications for Core Banking & PLI solutions– Data migration from Sanchay Post & NIC PLI application to new system– Installation & Management of Department’s ATMs at 1000 locations.– Setting up of Central Processing Centers (CPCs)- One each for 22 Circles in the case of

Core Banking– Setting up of CPCs for PLI – 1000 Nos.– Rural ICT Client application for Core Banking & PLI– Training DoP resources on the new solution– Operations & maintenance for 5 years

4. Network Integrator

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The Network Integrator will link all Departmental Post Offices, Administrative office, Account offices, Sub Divisions etc. (~ 30,000 locations) though one single WAN.

The overall scope of NI includes:– Planning and design of the entire Network .– Connectivity for each location from 2 different network service providers in order to ensure

uninterrupted network connectivity. – Installation of Network Hardware, i.e. Switches & Routers at each location including the Data

Center & DRC.– NI will bring a secure network having all security features; application integration requirements; &

intermediate transition needs– Program Management of entire Network Integration implementation and Operations and

maintenance of entire DoP Network environment for 5 years– Network Management Tool and process will be setup by NI for managing the entire network

including setting up a Network Operations Centre, (NOC) at the Primary Data Centre site, which will be operational 24 x 7

5. Rural ICT Solution: Rural SI and Rural Hardware

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The Rural ICT Solution is being implemented through two distinct sub-projects-– Rural ICT System Integrator (RSI);– Rural ICT Hardware (RH);

Rural ICT Hardware:– The vendor will supply the hardware, network connectivity & solar panels to ~ 1,30,000 Branch

Offices. – Depending on Workload, BOs will be supplied with either Handheld Mobile Devices or Netbooks– Each Device will have standard peripherals like Biometric Identification device, Camera, Thermal

printers, 2D Scanner along with Solar Panel– The Devices will be mobile and the vendor will also provide a box/bag for carrying the devices and

peripherals.– A spare battery will be provided to ensure that at least one charged battery is available.– RH Vendor will also provide Connectivity for the Devices.– Operations and maintenance support for 5 years– 10% Critical reserves of inventory will be maintained at Divisional Levels to ensure immediate

replacements in case of faults in hardware.

6. Rural ICT Solution: Rural SI and Rural Hardware RFP

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Rural ICT System Integrator:Rural System Integrator (RSI) will provide the software solutions relating to MGNREGS, eMO & Integration of EDOs for Rural ICT devices.

– Installation of central hardware at DC & DR locations– Software applications for MGNREGS & eMO , for Rural ICT Devices (client applications)– Development of a SDP (Service Delivery Platform)which acts as a gateway to rendering

the client applications on Rural ICT devices. This will ensure device neutral client application development.

– Data migration from Sanchay Post to new system– Training through “Train the Trainer approach” - where 4000+ employees of DoP will be

trained by RSI who will in turn train 130000+ GDS– Operations & maintenance during the contract period– Client application in multiple languages– Support for the application is expected to be available in atleast 11 languages

Rural ICT Solution

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Devic

es

Handheld Computers

Thermal Printer 2D Imager Smartcard / Mag StripeReader and Writer

Rura

l IC

T S

olu

tion O

verv

iew

Future Applications

MGNREGS

Nearest Connected SO/HO

Internet

Central Server Application/ SDP

eMOMail

Operations

Postal Banking Solution

Postal Insurance Solution

Third Party Applications

Client Application on Rural ICT Device

Illustrative Rural ICT Devices

Rural ICT Service Delivery Platform = Central Server Application + Client Application

BiometricScanner

7. Mail Operations Hardware

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The overall scope includes:

– Supply of procurement of Mail Operations Hardware for all Mail Offices & TMOs – The Hardware will include desktop computers, printers, barcode scanners, weighing

scales, tag printers, Power back up devices– Supply of 15,000 departmental postman with handheld devices including maintenance

and operations of the hardware– Maintenance and operations of the hardware during the tenure of the contract– Hardware to be supplied to the different offices, located in different parts of India on

demand basis– MOH vendor will also provide the hardware with latest software / operating system and

coordinate with the other System Integrators viz. CSI, FSI, Network Integrator to provide the necessary assistance for successful installation, integration and functioning of all applications

8. Change Management

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Change Management: The scope includes an integrated CM approach encompassing:

– Stakeholder Management to align all stakeholders to the program objectives & understanding their concerns at the Directorate, C O, Region, Division, H P O & GPO

– Change Readiness Survey for assessing readiness to accept change. The survey is planned in 4 cycles with atleast at least 20000 responses in each cycle

– Developing Change Network leaders in the Circle/Region offices and will comprise of 5 to 10 senior stakeholders from each Circle and Region office of DoP

– Conducting Change Management workshops – 2 workshop at each Circle HQ/ Regional HQ

– Communication and Awareness for engaging and informing employees about the changes

– Capacity Building Plan etc.Training:– Preparation of training plan for all solutions and – Training coordination with all vendors in respect of their training components.– In order to ensure that the training is targeted and received by the right recipients high

level coordination with circles/ regional authorities is required.

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Access to Change Management web site

• www.indiapost.gov.in employee corner Indiapost Project

• Recent developments about Indiapost 2012 will be upated

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Change Management web site

Thank You