department of correctional services strategic plan 2009/10 ... · on correctional services as we...

Strategic Plan 2009/10 – 2013/14

Department of Correctional Services

Placing rehabilit at ion at t he cent re of all Depart ment al act ivit ies in part nerships wit h ext ernal st akeholders, t hrough: The int egrat ed applicat ion and direct ion of all Depart ment al resources t o focus on t he correct ion of offending behaviour, t he promot ion of social responsibilit y and t he overall development of t he person under correct ion; The cost -effect ive provision of correct ional facilit ies t hat will promot e efficient securit y, correct ion, care and development services wit hin an enabling human right s environment; Progressive and et hical management and st aff pract ices wit hin which every correct ional official performs an effect ive correct ing and support ive role.

� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 �

Department of Correctional ServicesStrategic Plan for 2009/10 – 2013/14

“…from every official becoming a rehabilitator and every prison becoming a correctional centre - a place of new beginnings - to

every offender becoming a nation server through correction.”

“Together doing more and better to break the cycle of crime.”

Department of Correctional Services Strategic Plan 2009/10 – 2013/14 �� DCS Annual Report 2007/08

Table of Contents

1 Section A: Introduction 06 1.1 Foreword by the Minister of Correctional Services 06 1.2 Preamble by Deputy Minister of Correctional Services 09 1.3 Overview of the Strategic Plan by the National Commissioner of Correctional Services. 11 1.4 Executive summary 13

2 Section B: Strategic Direction 14 2.1 Departmental Vision, Mission, Aim and Core Values 14 2.2 Correctional Services Responsibilities 15

2.2.1 Service Delivery Range - Correctional Services 152.2.2 Service Delivery Range - Remand Detention 162.2.3 Responsibilities to Members 16

2.2.4 External Relationships 17 2.3 Integrated planning framework 17 2.4 Constitutional, legislative functional and policy mandate 19 2.5 DCS transformation strategy - Broad policies, priorities and strategic goals 20

3 Section C: Capital, Physical, Information and Financial Resources 24 3.1 Overview of expenditure trends 24 3.2 Proposed acquisition of fixed plan capital investments, rehabilitation and maintenance of physical assets 25 3.3 Multi- year projections of income received from the sale of assets 27 3.4 Information Systems for managing the programmes for achieving goals and objectives 28

4 Section D: Plans 31 4.1 Programme purpose, measurable objectives 31 4.2 Programme Performance 33 4.3 Project Portfolio management strategy 84 4.4 Service delivery improvement plan 96 4.5 Strategic Human Resource Plan 112

CONTENTS


in the region, continent and beyond as part of our international agenda and obliga-tions. In the process of these engagements we will continue to explore new and better ways of dealing with special categories of our offender population, especially women, children and mothers with children.

Entrenching a culture of human rights remains core to our programmes, process-es and plans and we are confident that the various oversight bodies will continue to partner with the Department in ensuring that we restore the dignity of our of-fenders. My office will ensure better capacitation and closer working relations with the National Correctional Services Council (NCCS) and the Office of the Inspecting Judge. I also look forward to close interaction with the Parliamentary Committee on Correctional Services as we ensure transparency and accountability in our im-plementation of this strategic plan.

Finally, the successful implementation of this strategic plan is premised on basic tenets of good governance. Our efforts at rooting out corruption will be reinforced and I am pleased that we are already making good progress in investigating corrup-tion and vetting of our officials in partnership with the National Intelligence Agency (NIA) and the Special Investigations Unit (SIU). I shall be sharing our achievements in this regard in due course. We will also be monitoring our risk profile towards an effective system and also address concerns raised by the Auditor-General towards a clean and unqualified audit report.

This strategic plan will deliver on the following priorities (among others):Construction of new facilitiesAdopting a framework for the management of child and female inmatesFinalising a framework for victim support intervention programmesImproving the safety and security of inmates, members and service providers in within our facilitiesBetter access to rehabilitation programmes by offenders

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1.1 Foreword by the Minister of Correctional Services,Ms. Nosiviwe Mapisa-Nqakula

In its 2009 Elections Manifesto the African National Congress (ANC) promised to “establish a new modernised, efficient and transformed criminal justice system to develop the capacity for fighting and reducing crime in real terms…[and to] review the functioning of the police, the judiciary and the correctional services to achieve integration and coordination”.

It is with this renewed mandate that I took office as Minister of Correctional Serv-ices. It is in this context that the Department of Correctional Services (DCS) has crafted this strategic plan. We trust that this plan will also show a degree of neces-sary continuity in the continuing transformation of the Department.

This strategic plan is a demonstration of the Department’s commitment to the realization of the principles articulated in the White Paper on Corrections in South Africa. Careful reading of this strategic plan will also reveal a clear ‘line of sight’ from the Medium Term Strategic Framework (MTSF), the priorities established by the Cabinet & Cluster priorities to the operational plans. The Department will re-main focused on clear deliverables for each financial year. We must build on the successes of the past few years in implementing this plan.

The Department has also enhanced its vision and mission in order to ensure that it remains relevant to its dynamic context. We trust that these changes will be embraced by our partners. I must further express my enthusiasm prompted by Cabinet’s approval of the establishment of the Remand Detention Branch as part of ensuring an efficient and effective criminal justice system. This will result in an improved remand detention management within the Department. Another impor-tant development has been the proclamation of the amendment to the Correc-tional Services Act in order to ensure alignment with the Correctional Services White Paper.

I am aware of the challenges that grip the Department as it transforms itself to-wards a more service orientated, effective and efficient organ of state in line with our vision 2025. Some of the more pronounced challenges include the matter of the Occupation Specific Dispensation (OSD) which forms part of a broader Hu-man Resource Management Strategy of the Department. The role of women at all levels of the organization and performance management systems will be dealt with in this strategy.

The correctional philosophy of the Department is one which, like our constitution and value system, embraces the need for partnerships. The successful implemen-tation of this strategic plan continues to places high premium on the strengthening of various forms of partnerships, internal and external alike. Our society and vari-ous communities continue to be the birthplace of the offender population and is the cornerstone of all our programs outlined in this strategy especially our rehabilitation and re-integration programs. We will also ensure extensions of these partnerships

SECTION A: Introduction

The Department has also enhanced its vision and mission in order to ensure that it remains relevant to its dynamic context.

I am aware of the challenges that grip the Department as it transforms itself towards a more service orientated, effective and efficient organ of state in line with our vision 2025.

Minister of Correctional Services, Ms. Nosiviwe Mapisa-Nqakula


Ours is a turbulent terrain for the simple reason that we have to work with those who have wronged society in ways that many find difficult to imagine or forgive. It is, nonetheless, our duty to facilitate, whenever possible, this process of mutual restoration and forgiveness. With this reality in mind I thank the Deputy Minister (Ms. Hlengiwe Mkhize), the National Commissioner (Ms. Xoliswa Sibeko), the DCS senior management team, all the officials, interns and volunteers in the various correctional facilities and centres under the rallying call of: “working together we can do more”.

Nosiviwe Mapisa-Nqakula (MP)Minister of Correctional Services

The Department of Correctional Services (DCS) occupies a significant place in the history of South Africa and its criminal justice system. It has shifted from an apartheid era symbol into a model of corrections based on human rights, recognised and respected nationally and internationally.

The recent formation of a new government administration, under the leadership of President Jacob Zuma emphasises the attainment of sustainable peace and stability, the creation of safer communities and a concerted fight against crime and corruption.

Section 7 of the Constitution of the Republic of South Africa states that: “[This Bill of Rights] is a cornerstone of democracy in South Africa. It enshrines the rights of all people in our country and affirms the democratic values of human dignity, equality and freedom. The state must respect, protect, promote and fulfil the rights in the Bill of Rights”. We are compelled to follow this collective compass of our nation as we discharge the responsibilities entrusted to us in the mandate of the Department.

In line with section 234 of the Constitution, government adopted the Service Char-ter for Victims of Crime in South Africa – commonly referred to as “The Victims’ Charter”. This Charter places the victim at the centre of the criminal justice system and urges us to eliminate secondary victimisation by the justice system and proc-ess. Our commitment to these principles is informed by our duty and responsibility towards victims of crime, their families and broader society.

As part of our integrated justice system we have embraced restorative justice with a distinct focus on rehabilitation of offenders. While strides have been made in this regard over the past fourteen years, there is more effort needed to ensure that there is a total and radical paradigm change as envisaged in our White Pa-per on Corrections in South Africa. The DCS is grounded on the sound principles of rehabilitation, development and social reintegration. We cannot address these ideals without dealing with a wide range of societal issues including high levels of violence, intolerance and general lack of ubuntu in our communities.

The numbers of young offenders in our correctional facilities remains a major con-cern for us and the levels of repeat offending remain intolerable. We must address the underlying societal issues that contribute to crime and to ex-offenders returning to our facilities. This strategic plan moves us forward in ensuring that offenders are indeed rehabilitated and reintegrated back into society. The task of the Department therefore is to effectively manage offenders and remand detainees, encourage re-lations between inmates and families and involve stakeholders.

The White Paper on Corrections stipulates that corrections is a societal responsi-bility. Partnerships with civil society, faith based organisations, other government departments and communities are crucial to this plan. The plan identifies a number of priorities and projects in which our relationships with stakeholders will improve delivery:

1.2 Preamble by the Deputy Minister of Correctional Services,Ms Hlengiwe Mkhize

As part of our integrated justice system we have embraced restorative justice with a distinct focus on rehabilitation of offenders.


The Deputy Minister of Correctional Services, Ms Hlengiwe Mkhize

10 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 11

As the National Commissioner of Correctional Services over the past 6 months, I would firstly like to indicate my appreciation of the support of the senior management of the department. The Strategic Plan that is presented reflects many developments that have taken place in the department over the past years, and reflects the broad parameters of the way forward. This Strategic Plan in particular introduces Project Portfolio Management which is a strategic level process for co-coordinating service delivery across programmes and projects.

There are four major portfolios identified under which several programmes and projects will resort, viz. Crime Prevention, Infrastructural Development, Master Information Systems Plan, and Organisational Development Portfolios. It is clear to me that for the department to be able to deliver on its key priority projects it needs to ensure appropriate management and sufficient resourcing of such projects. This it does through the Portfolio Management approach, and will entail putting the appropriate portfolio management capacity in place. The Regulatory and Monitoring Strategy and Operations Strategy are geared towards defining and clarifying roles and responsibilities of the National Office and of the Regional Management. The Regulatory and Monitoring Strategy maps responsibilities for policy development, monitoring and impact analysis – functions driven by Head Office. The Operations Strategy on the other hand reflects work that needs to be carried out at centre-level, whether in correctional centres, community corrections offices or remand detention facilities, to give effect to strategies. The mapping of these two strategies will allow improved functioning and disaggregate reporting responsibilities. This is quite a shift from how planning has been taking place over the past 9 years, where there has been much emphasis on policy procedure development functions of the National Office. The focus is to ensure that regions, which perform the bulk of the DCS delivery work, at least 80%, can engage meaningfully with the Strategic Plan and be able to deliver on it. It is in this operations strategy that most of the key performance measures of the department can be found, with concrete targets set per centre, per management are and per region building up to the national targets outlined in the programmes performance section of this Plan.

An important issue in delivery is our engagement with stakeholders. It is important that the work of developing a South African Corrections Community is escalated and enhanced as a matter of high importance. I emphasize as critical that there is a multitude of stakeholders and the DCS must pay attention and be deliberate about engaging stakeholders that add value. Therefore developing a Stakeholder Management Strategy for all components of DCS is going to be key to achieving sound, sustainable and meaningful relations. The Corrections environment is a complex one. Stakeholders engaging with the department must able to appreci-

1.3 Overview of the Strategic Plan by the Commissioner of Correctional Services, Ms X Sibeko

The focus is to ensure that regions, which perform the bulk of the DCS delivery work, at least 80%, can engage meaningfully with the Strategic Plan and be able to deliver on it.


Commissioner of Correctional Services,Ms X Sibeko

The Offender Rehabilitation Path ProjectRights-centred enrichment programmes for women, children, people living with disabilities and other vulnerable groupsFast-tracking infrastructure conducive for development and rehabilitation General health care, including comprehensive care for inmates who have HIV and AIDSEducating and developing inmates, especially our youth.

In conclusion, our ability to deliver on this plan rests on our collective commitment to creating a safe and secure environment and optimal utilisation of our human and financial resources.

Ms Hlengiwe Mkhize (MP)Deputy Minister of Correctional Services

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1� Department of Correctional Services Strategic Plan 2009/10 – 2013/14 Department of Correctional Services Strategic Plan 2009/10 – 2013/14 1�

ate this dynamic, and if we are to involve society as part of corrections, we must provide space for their engagement in these complex arena.

We have had some challenges in relation to implementation of some of our priority projects and key strategic issues. The delays in the implementation of the 7-day establishment and OSD, in the appointment of personnel in critical posts, in the implementation of Case Management, and in the implementation of the Offender Rehabilitation Path, have meant that plans had to be reviewed, particularly in rela-tion to delivery deadlines. As you engage with this document it will be evident that amendments have been made to overcome this challenge. It is our commitment as the department that these developments will speed up the implementation proc-ess in all our projects.

The fight against corruption has been stepped up. It was evident that everyone knew what the problems were. In taking over the baton, it was obvious to me that this is an area that will require my attention and for me to build up on the work the department has done already. The problems of corruption, maladministration and fraud in the department are well documented and our gains in this area are bearing fruit and in the coming years the DCS will be able to demonstrate benefits. I have picked up on the fact that awareness and training programmes on their own are insufficient. Corrective measures have to be taken and sanctions applied. I have noted the positive contribution and impact of the relationship between the DCS and SIU. If we are to be the best in the world as indicated in our mission, then our relentless fight against corruption is a step in the right direction. There are a number of challenges that I have identified in the short time I have been in the Department. Among them is the need to finalise the alignment of struc-ture and function, expedite filling of vacancies, implementation of the Occupation Specific Dispensation and continue to strengthen our relationship with the labour unions. These issues have received sufficient coverage in the document presented here, and therefore I will not get into detail. But I would like to raise one particular issue, which is, professionalising the DCS. Again our vision is clear - To be one of the best in the world. One of the tenets that such a vision is pinned on is investing in personnel. Professionalising Corrections has many benefits that include choice of career within corrections, personal rewards associated with a profession, im-proved work ethic and personal development. This, I believe, provides officials a sense of self-worthiness. The Financial Year ahead, as can be evidenced from this document, is presenting the DCS with opportunities to improve in many areas that, all together, will improve service delivery in the department. My task in this regard is, together with senior management, to provide direction. I will also be placing heavy emphasis on moni-toring progress. I will be scrutinizing reports, particularly looking at how we spend money, utilize human resources in relation to what we have planned. I am confident that the work that is being done by the Planning, Resourcing and Reporting Co-ordinating Committee will assist me to monitor the coordination and alignment of strategy and resourcing and to enhance over time core business service delivery.

Ms X SibekoCommissioner of Correctional ServicesDate: 8 June 2009


1.4 Executive Summary

The strategic planning of the department provides direction to the department, and sets out how the department aims to provide service delivery to its clients, the public and officials. For this plan to be achievable, the DCS has developed distinct sections that will enable the different levels of the department to have clarity on what needs to be done and by whom. To this end, the Regulatory and Monitoring (R&M) Strategy, the Project Portfolio Management Strategy, the Service Delivery Improvement Plan, the Operations Strategy, the Master Information Systems Plan and the Strategic Human Resource Plan have been developed. The R&M Strat-egy places an emphasis on work that needs to be carried out at head office. This strategy includes policy development and monitoring. At the regional level, the Operations Strategy sets out strategies that need to be delivered on by the regions. The implementation of policy becomes an important part of this and activities that need to be carried out are specifically developed. In this way, responsibilities and areas of accountability are clearly spelt out and this in addition will assist in the reporting by each level. Another important development is the Project Portfolio Management Strategy which is the Departmental strategic level process for co-coordinating service delivery across programmes and projects. Key to the delivery of the strategic plan is the mobilization of resources. The Service Delivery Improve-ment aims to improve services to the public in line with Batho Pele principles. This plan includes the summary of the Strategic Human Resource Plan that identifies human resource requirements for the strategic plan such as the filling of vacancies, training, development, a strategy for recruitment and retention, and one for well-ness of employees. This integrated approach is central to operationalisation of the Strategic Plan.

The other important element of the Strategic Plan is ensuring that strategies are sufficiently funded. Those strategies that are not funded have been shifted to outer years when human resource and financial requirements are available. In terms of the projects, the financial aspect is aimed at ensuring that funds are ring-fenced within our budget and can, therefore not be used elsewhere. However, the chal-lenge for the current Strategic Plan lies in the recent budget cuts which will mean that, as indicated, earlier, those strategies that have been affected by the budget reductions are shifted to outer years.

The other important element of the Strategic Plan is ensuring that strategies are sufficiently funded.

The Financial Year ahead, as can be evidenced from this document, is presenting the DCS with opportunities to im-prove in many areas that, all together, will improve service delivery in the department.


2.1 Departmental Vision, Aim and Mission

2.1.1 Vision

To be one of the best in delivering correctional services with integrity and commit-ment to excellence.

2.1.2 Mission

To contribute to maintaining and protecting a just, peaceful and safe society:by enforcing decisions and sentences of the courts in the manner prescribed by legislation;by detaining all inmates in safe custody whilst ensuring their human dignity; andby promoting the rehabilitation, social responsibility and human development of all offenders

2.1.3 Departmental Core Values

2.1.3.1 DevelopmentEnablement and empowermentFaith in the potential of peopleProviding opportunities and facilities for growth

2.1.3.2 IntegrityHonestyDisassociating yourself from all forms of corruption and unethical conductSound business practices

2.1.3.3 Recognition of Human DignityAccepting people for who they areHumane treatment of offendersRecognizing the inherent human rights of all people

2.1.3.4 EfficiencyProductivityThe best work methodsExcellent services

2.1.3.5 AccountabilityDesire to perform wellAccepting accountability for your behaviourCommitment

2.1.3.6 JusticeFair treatmentJustice for allFairness and equality before the law

2.1.3.7 SecurityPublic safety through secure incarceration Public safety through effective management of probation and paroleSafety of employees, inmates and service providers

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SECTION B: Strategic Direction

Effective use of security relevant information

2.1.3.8 EquityNon-discriminationAffirmative actionGender equalityIntegration of disability issues

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2.2 Correctional Services Responsibilities

2.2.1 Service Delivery Range - Correctional Services

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2.2.3 Responsibilities to Members

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Department of Correctional Services

2.2.4 External Relationships


2.3 Integrated Planning Framework

Part 3, Chapter 5 of Treasury Regulations stipulate that Accounting Officer must develop Strategic Plan for forthcoming Medium Term Expenditure Framework (MTEF) period, for approval by Executing Authority (EA), and tabling in Parlia-ment 7 days before Budget Vote DebateChapter 1, Part 111 (B) of Public Service Regulations determines content of Strategic Plan – that it must cover medium term period; critical areas for de-partment; specify goals, performance indicators and targets; must state core objectives and state internal functions versus. outsourcing; must set clear pro-gramme for achieving stated goals and targets; must include service delivery improvement plan and it identifies Annual Priorities It must be updated annually through Mid Year Strategic Review that does SWOT analysis based on Operational Plan delivery, Expenditure Report, Quar-terly Service Delivery Report, Performance Management Report, Human Re-source Capacity ReportPublic Service regulations state that on the basis of Strategic Plan, the de-partment must develop an Annual Performance Plan for year 1, that shapes operational plans of components within department

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Planning is an ongoing, cyclical and coordinated process requiring different types of strategies, requiring a hierarchy of levels of planning all aimed at enhanced and resourced and accountable service delivery improvement.

Annual Performance Plan For Year 1 shows who in department needs to con-tribute to delivery on strategies in Strategic Plan

Is critical element of integrated and cross branch planning; and critical element of link between policy and Monitoring, Evaluation and Reporting and opera-tional management planning

Operational Plans are single year plans that are developed by each component out of the Annual Performance Plan, from job functions and responsiblities in projects,

Operational plans define action steps, time frames, resourcing requirements, budget requirements and deliverablesThey set out the programme of work for attaining goals, and assign responsi-bility to individual employees with specified time frames Operational plans cover a single year period, are the basis for the budget al-location within each component, and are subjected to review and adjustment in Mid-Year Strategic Review

MTEF Budget Estimate Submission – is based on an assessment of current expenditure trends and requests for adjustment to MTEF base line budget allo-cations, and bids for supplementary allocations in Medium Term Budget Policy Statement (MTBPS). Budget estimates must be based on examination of base line allocations, year 2 of Strategic Plan and Annual Performance Plan for year 2, determine spending priorities based on Strategic Plan and determine additional resource needs over base line allocation. The MTEC Submission by the Depart-ment to National Treasury also addresses unforeseen needs and additional bids. It forms the basis for Minister of Finance to announce Supplementary Allocations In Medium Term Budget Policy Speech in late October.

Operational plan resourcing - MTEC processes result in Minister of Finance Budget Speech and Allocations to each department over MTEF. Treasury allocates money to departments for next single Financial Year (FY) Budget Allocations Let-ters sent to Departments in November

Allocation Letter is basis for allocations to branches and regions and by Febru-ary annually budget allocation for coming FY should be completed. Components in Departments then allocate their own allocation to activities they have in their operational plans & develop Spending Plans on spending based on operational plan

Strategic plan resourcing - Estimates of National Expenditure (ENE) - statement based on Mid Year Strategic Review and updated Strategic Plan which reflects intended expenditure trends for next three financial years, expenditure for current financial year and reports on historical information of the last three financial years and trends of that period. It forms the basis of Budget Speech and Vote Alloca-tions;

ENE is what Parliament votes on as Departments allocationENE reports on mid year expenditure trends against budget allocation and based on draft strategic plan for next yearBasis for adjustment of base line for MTEF

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2.4 Constitutional, Legislative, Functional and Policy Mandates

The Strategic direction of the Department for the medium term is guided and informed by numerous policies, including the:

Basic Conditions Of Employment Act (No 75 of 1997)Compensation For Occupational Injuries And Diseases Act (No 130 of 1993)Constitution of the Republic of South Africa, (No. 108 of 1996)Criminal Procedure Act (No 51 of 1977)Correctional Service Act, (No. 8 of 1959)Correctional Service Act, (No. 111 of 1998)Employment Equity Act (No 55 of 1998)Labour Relations Act (No 66 of 1995)Mental Health Act (No 17 of 2003)National Crime Prevention Strategy (1996)National Education Policy Act. (No 27 of 1996)National Health Act (No 61 of 2003)Occupational Health and Safety Act (No 85 of 1993)Preferential Procurement Policy Framework Act (No 5 of 2000)Promotion of Access to Information Act (No 2 of 2000)Public Finance Management Act, (No. 1 of 1999);Public Service Act, of 1994) Public Service Regulations, 2001;State Information Technology Agency Act (No 88 of 1998)Skills Development Act, (No. 97 of 1998)

South African Qualifications Authority Act, (No. 58 of 1995)Treasury Guideline 2002;Treasury Regulations for departments, trading entities, constitutional institu-tions and public entities, as amended 2005White Paper on Corrections in South Africa (2005)White Paper on Human Resources In Public Services (1997)White Paper on Reconstruction and Development (199?)

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2.5 DCS Transformation - Broad Policies, Priorities and Strategic Goals

The Strategic Plan aims to give effect to the Medium Term Strategic Framework of government and the priorities of the government programme of action as they per-tain to Correctional Services. Given the nature of Correctional Services as a social sector department and a security institution, the department has a contribution to make in most of the MTSF priorities, and at the same time has most of the priority areas as a pre-requisite for successful rehabilitation and social reintegration of of-fenders. All of these priority areas resonate through the DCS Strategic plan:

Speeding up economic growth and transforming the economy to create de-cent work and sustainable livelihoods (strategy A2.2 in Operations Strategy)Strengthening our skills and human resource base (strategies A2.6 & E1.4 in Operations Strategy)Improving the health profile of the nation (strategies D1.2, D1.3, and D1.4 in Operations Strategy)Comprehensive rural development strategy linked to land and agrarian reform and food security (strategies E1.5 & E1.6 in Operations Strategy)Intensifying the fight against crime and corruption (strategies in Corrections and Security programmes and A3.2 in Regulatory and Monitoring Strategy)Massive programme to build economic and social infrastructure (Infrastructure Development strategy in Project Portfolio Management Strategy)Building cohesive, caring and sustainable communities, sustainable resource management and use (strategy E1.8 in Regulatory Monitoring Strategy)Pursuing African advancement and enhanced international cooperation, (strat-egy A3.5 and A2.7 in Regulatory and Monitoring Strategy and A3.3 in Opera-tions Strategy)Building a developmental state including improvement of public services and strengthening democratic institutions (strategy A3.6 in Regulatory and Moni-toring Strategy)

The MTSF focus on economic growth and job creation, rural development, skills development, cohesive and caring communities and building of social and eco-nomic infrastructure are all critical requirements for the nation to be able to effec-tively break the cycle of crime and hence for DCS to be able to reintegrate offend-ers back into a community where triggers of crime have been minimised.

The JCPS has honed in on priority areas for the Cluster that have a direct bearing on the work of Correctional Services. None of these priority areas are single year issues. Delivery on them and achievement of the objectives will be medium to long term results. The programme performance plan in this Strategic Plan aims to iden-tify the targets and deliverables for the various financial years, with greater focus on the delivery in Year 1, 2009/10. The Cluster Priority areas link very directly with the consolidated strategic focus areas of DCS as is indicated below.

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Consolidated Priority Strategic Focus Areas

The department has identified three key Priority Strategic areas Improved centre level service delivery on core mandatesCorrections as a societal responsibilityBuilding internal capacity for improved centre level service delivery

These will be the focus over the medium term (next three financial years) and will enable delivery on the Cluster Priorities. These priority strategic areas will be un-derscored by specific strategic activities as indicated below.

The intended work to deliver on each of these areas is summarised below, with reference both to the JCPS Programme of Action and to the DCS Programme Performance Plan below:

1. Improved centre level service delivery on core mandates

Improved Rehabilitation and Reintegration of Offenders– this area looks at aspect that are key to service delivery in the core business of the depart-ment and include elements such as Correctional Sentence Plans (See strategy C1.3 in Operations Strategy), corrections programmes (see strategy C1.4 in Operations Strategy) Case Management, development and care programmes (see Strategies D1.2, D1.5, D1.6, D1.7 (Care), E1.2, E1.3, E1.4, E1.6 (Develop-ment) of the Operations Strategy) and effective parole functioning for inmates (See strategy F1.2, F1.3, F1.4 (Social Reintegration in Operations Strategy). The Offender Rehabilitation Path Project (see Project Portfolio Management strategy) will focus in 2009/10 on the development of institutional capacity requirements for its implementation and an operations strategy for implemen-tation of all stages of the Offender Rehabilitation Path. The Social Reintegra-tion Project (see Project Portfolio Management strategy) aims to transform community corrections and non-custodial sentencing into viable options for the criminal justice system, which will enable social reintegration of offend-ers. In recognition of services to citizens the DCS will look at enhancing the victim support intervention programme and restorative justice initiatives (See strategy F1.6 in Social Reintegration) and increasing community participation through partnering with families, community organisations and employers (see strategy F1.4 in Regulatory and Monitoring Strategy). The DCS will also de-velop a framework for Community Safety Forums in liaison with the South African Police Services. Improved rehabilitation of offenders is a JCPS Cluster Activity and, while achievement on this is a long term objective, DCS will report on this to the Cabinet Committee by 31 December 2009. The JCPS objec-tive of a framework for measuring of recidivism (repeat offending) will also be addressed under this priority and reported on by 31 December 2009. (See strategy A3.4.2 in Regulatory and Monitoring Strategy but must be unpacked as target )Improved Remand Detention Management System – the priority areas include developing a White Paper on Remand Detention, establishing the Branch and appropriately resourcing it. (See Remand Detention project in Project Portfolio Management Strategy, strategy C1.1 in Regulatory and Moni-toring Strategy, and C1.6 and C1.7 in Operations Strategy) Video arraignment will also form part of the key activities under the branch that will be estab-lished. (See strategy C1.8 in Operations Strategy) This relates to a number of JCPS Priority Activities – the creation of a remand detention branch, effective security and safety for remand detainees, improving the conditions of deten-tion of women and child remand detainees, increased use of non-custodial options for children awaiting trial. The Department will be reporting to the July Cabinet Lekgotla on the concept document on Remand Detention, and on other aspects of this work by 31 December 2009.

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Enhanced internal and public Safety and Security – under security, the anti-gang strategy (See Anti-Gang strategy in Project Portfolio Management Strategy) remains central and the DCS will embark on training for Security Of-ficials and in particular members of the specialised Emergency Security Team (EST) (See Security and Safety Enhancement Project in Project Portfolio Man-agement Strategy) and consolidate the work begin done on the development and implementation of a security technology strategy for DCS (See Security Systems Integration Project in Project Portfolio Management strategy). This work aims to deliver on the JCPS Priority activities in relation to effective safety and security in detention facilities, a 10% improvement in security compliance in correctional centres, reducing escapes to less than 4.3 escapes per 10 000 inmates. (See strategy B1.2 in Operations Strategy)

2. Corrections as a societal responsibility

Improved stakeholder involvement in correctional services functions - The DCS will facilitate the establishment of the structure for stakeholders, de-velop a remuneration model for civil society organisations (See strategy C1.2 in Regulatory and Monitoring Strategy) and create a catalogue of services re-quired by DCS. The critical element of this will be the establishment with other criminal justice departments and the community of Community Safety Forums (See strategy F1.8 in Regulatory and Monitoring Strategy), which is a JCPS Priority Activity, and an approved Community Safety Forum will be developed by 31 December 2009.Build and strengthen partnerships with Criminal Justice and Social Sec-tor departments, relevant national and international role players in the field of corrections - this area of work will ensure DCS participation in the Criminal Justice Review in order to ensure corrections issues are addressed (See strategy A4.7), promote Social Cohesion (See strategy D1.8) and Case Flow Management (See strategy C1.7 and C1.8 in Operations Strategy). In particular the resourcing of DCS in relation to the appropriate number of com-munity corrections officers/probation officers will be addressed. In particular the resourcing of DCS in relation to the appropriate number of community corrections officers/probation officers will be addressed and reported on by 31 October 2009. On going inter-departmental work to address overcrowding (See strategy C1.5 in Operations Strategy) will be a focus of JCPS work and reporting on this will be done by 31 October, 2009, albeit a long term issue re-quiring sustained cooperation across the criminal justice cluster. The DCS will also consolidate poverty alleviation initiatives (See strategy E1.5 in Operations Strategy) and link with War on Poverty. The JCPS Priority Activity of revamping, modernisation (See strategy A4.7 in the Regulatory and Monitoring Strategy, Remand Detention Project and the Remand Detainee and Offender Manage-ment System and the IJS Board projects in the Project Portfolio Management System), and resourcing the criminal justice system (see Social Reintegration Project work stream on community corrections officials /probation officers in Project Portfolio Management) will be delivered on under this priority area.

•

•

•

Extend outreach to inmates, families and victims in order to facilitate so-cial reintegration of offenders – DCS will aim to strengthen support to Vic-tim Empowerment Programme Task Team and establish database.of victims (See strategy F1.6 in Regulatory and Monitoring Strategy). A critical element under this is to train personnel on victim support processes. In this respect DCS will participate in the work of the JCPS cluster in relation to the develop-ment of a coherent restorative justice strategy (See strategy F1.6 in Regulatory and Monitoring Strategy) under the leadership of Department of Justice and Constitutional Development, which will be available in draft form by 30 Novem-ber for comment.

3. Building internal capacity for improved centre level service delivery

Improved governance and compliance - anti-corruption strategy, (See strat-egy A3.2 in Regulatory and Monitoring Strategy), compliance with policies and procedures (see all programmes in the Operations Strategy), holding man-agers accountable, improve vetting and strengthening Monitoring, Evaluation and Reporting (See Monitoring , Evaluation and Reporting Project in Project Portfolio Management Strategy) are key to improve governance. The Cabinet and JCPS focus on this will be supported by DCS’s experience drawn from intensive work on the anti-corruption and anti-fraud strategy over the past 7 years. Ongoing reporting against this framework is in place within DCS. Extending internal capacity – Occupation Specific Dispensation and the im-plementation of the 7-day establishment (See 7 Day Establishment project in Project Portfolio management Strategy) have experienced delays. The DCS management prioritised these areas as they are key to the work of the depart-ment and the delays affect the functioning of the department. Included as well under this are issues of alignment of structure and functioning (See strategy A2.13 in Regulatory and Monitoring Strategy), personnel development that is based on the DCS priorities and strategic direction and exploring of alterna-tive ways of providing and expanding services and facilities. The JCPS Prior-ity Area of revamping the Criminal Justice System includes consideration of required levels of human resource capital, and DCS will participate in cluster processes to ensure that downstream resourcing implications of changes in resourcing in other criminal justice departments are addressed. The immedi-ate priority for 2009/10 is the negotiation of and implementation of the OSD and 7 Day establishment.Learning and Knowledge Organisation - Innovation management forms an important part of this area. (See strategy A4.8 In Regulatory and Management Strategy). The DCS envisages introduction of Brown Bag Seminars (informa-tion sharing seminars) and more importantly secondment of officials to learn from other departments and organizations. The other aspect is to encourage mentoring and coaching in the department (A2.14 in Regulatory and Monitor-ing Strategy) and the sharing of best practices. This strategic focus area will also contribute to the revamp of the criminal justice system and the implemen-tation of research findings within DCS and across the criminal justice depart-ments. (See strategy A3.4 in Regulatory and Monitoring Strategy)

The 3 Priority Strategic Focus Areas that have been identified by the DCS manage-ment as key to the realization of the White Paper on Corrections in South Africa, and in this regard various aspects implementation have been flagged and include lead units, shared responsibilities, and monitoring and evaluation requirements. The planning within DCS has incorporated issues from the MTSF and JCPS Priori-ties, as well as informed the drafts of those strategies. While DCS has set clear tar-gets for 2009/10, and adjusted to the reporting time lines set down by the Cabinet Lekgotla, it must be emphasised that the transformation strategy of the Depart-ment remains a long term process with objective of full implementation of the White Paper as the 2025 vision.

•

•

•

•


3.1 Overview of expenditure trends

Expenditure grew at an average annual nominal rate of 8.6 per cent from 2005/06 to 2008/09 and is projected to grow at an average annual rate of 13.6 per cent over the MTEF period, peaking at R18,1 billion in 2011/12. This is as a result of additional allocations over the medium term for the following:

implementing the seven-day establishment (R300 million allocated per year);inflation related adjustments in compensation of employees (R419.5 million, R409.7 million and R415.4 million)inflation–related adjustments in payments for capital assets (R54 million, R167 million and R214 million)an adjustment of R1.2 billion to the 2011/12 baseline as a capital contribution to the public private partnership facilities.

The Corrections programme grew at an average annual rate of 20.1 per cent be-tween 2005/06 and 2008/09, following the implementation of the requirements of the White Paper, such as correctional supervision and parole boards, case man-agement committees and correctional intervention and assessment teams. The 26.8 per cent growth in total expenditure between 2010/11 and 2011/12 is mainly due to the allocation of additional funds for the construction of four new public private partnership correctional facilities at Paarl, East London, Klerksdorp and Nigel. This allocation also explains the growth of 161.4 per cent in the facilities programme spending and 253.7 per cent in payments for capital assets in 2011/12. The increase of 80.3 per cent in machinery and equipment in 2008/09 was due to the installation of fences and television monitors at correctional facilities.Spending on compensation of employees increased at an average annual rate of 14.3 per cent between 2005/06 and 2008/09. This is mainly due to improved con-ditions of service and an increase in personnel, from 36 311 in 2005/06 to 46 083 in 2008/09, to implement the recommendations of the White Paper and establish the seven-day establishment. Provision is made for a 5 per cent vacancy rate in 2008/09, declining to 3 per cent in 2009/10.

Savings and reprioritisationSavings of R187.1 million in 2009/10, R206 million in 2010/11 and R 229 million in 2011/12 have been identified in goods and services and transfers to public entities. It is estimated that the department will realise savings of R720 million per year on overtime when the seven-day establishment is implemented.

InfrastructureDelays in the delivery of new generation correctional centres resulted in infrastruc-ture funds being suspended from the department’s capital works programme in 2006/07. The New Kimberley Correctional Centre providing for 3 000 bed spaces, started in 2006/07 and it is set to be completed during 2009. Feasibility stud-ies for the centres at Paarl, East London, Port Shepstone, Klerksdorp and Nigel concluded that the public private partnership option was the preferred method of procurement. The final request for proposals closed in November 2008. Alloca-tions are accordingly made in 2011/12 as a capital contribution towards four of the centres. In addition, 1 711 more bed spaces will be created in existing facilities over the MTEF period.

••

•

•

SECTION C: Capital, Physical, Information and Financial Resources 3.2 Proposed acquisition of fixed plan capital investments, rehabilitation and maintenance of physical

assets

Sub-programme Output Measure/Indicators Target 2008/09

Facilities Planning and Development

Accommodation in Correc-tional Centres

Number of additional beds for inmates in correctional

centres.Nil in 2008/09

Building and MaintenanceProperly maintained facilities

and infrastructure

Number of correctional facili-ties under planned mainte-

nance94 Projects in 2008/09

Upgrading of facilities.Number of additional beds for inmates in correctional

centresNil in 2008/09

Fixed Planned Capital Investment:

Programme Programme Purpose Programme Deliverables

1. New Generation Correctional Centres

Construction of one Correctional Centre

Additional accommodation of 3 000 inmates in 2009/10 (Kimberley)

2. Parole Boards Construction of 21 parole boards.Office space for Parole Boards in

2008/2009

3. New Head OfficeProcurement of new Head Office ac-

commodation in order to support DCS functioning.

Completion of feasibility study report to enable construction work to resume

towards the end of 2009/10

4. Replacement of obsolete facilities

To replace 2 obsolete structures 2 new correctional centres and ad-

ditional accommodation of 514 inmate beds in 2009/10.

Rehabilitation and Maintenance of Physical Assets:

Programmes Programme Purpose

Capital Budget

New Facilities This programme entails the construction of new facilities on new or existing land. It also includes instances where dilapidated or temporary structures are replaced with new facilities.

Upgrading The complete alteration of facilities to align them with the departmental policies and strategic direction of the department. Facilities are upgraded using the new generation concept.

Repair and Renovation

Repair and Renovations These are the minor alterations to facilities in respect of which the alteration amount to no more than 20% of the repair value for the department.

Planned Maintenance The programme entails the repair and maintenance of facilities and infrastruc-ture over a 3-year period. The modus operandi involves the repair of facilities to functional state followed by maintenance. The primary objective of planned maintenance is to create conducive working environment and compliance with statutory requirements.


Operational Budget

The deliverables in these programmes are the number or percentage of Correctional Centres rehabilitated per annum, which is 10% of all Correctional Centres.

Day-to-day maintenance The maintenance of unforeseen breakages or damages that occur on a daily basis due to the business the department is operating, i.e. incarceration and rehabilitation of offenders. It involves repairing of leaking taps, leaking roofs, replacement of broken basins, washers, broken door handles, ceiling boards, doors, plugs, globes, geyser valves, windows, tiles, correctional centres’ locks and doors etc. The limit per case on this program is R20 000.00.

Repair of departmental equipment This activity is used for the maintenance of agricultural equipment, two-way radios, payment of radio licenses and the maintenance of furniture, guns and correctional centres’ locks.

Building and Civil work This activity is used for “Own Resources” in respect of upgrading or repairs, renovations and construction of additional structures. The primary objective of this intervention is to transfer practical skills through the provision of on-the-job training. Inmates who exhibit drive, potential and commitment are recommend-ed for trade tests.

Building and Maintenance Systems The Department of Correctional Services (DCS) has a Building and Mainte-nance System. The system creates job cards for all work done and issues VAS2 forms for the ordering of materials from logistics. All materials used in a project and time spent on the work by an artisan is recorded.

3.3 Multi-year projections of income and projected receipts from the sale of assets

Departmental receipts

DETAILS OF RECEIPTS

Economic classificationAudited outcome1

Adjustedappro-priation

Medium-term receipts estimate

R thousand 2005/06 2006/07 2007/08 2008/09 2009/10 2010/11 2011/12

Tax receipts - - - - - -

Sales of goods and services other than capital assets

37,106 44,349 52,884 65,573 68,193 72,285 76622

Sales of goods and services produced by department (excl. capital assets)

35,605 40,558 45,104 57,853 60,165 63,775 67601

Sales by market establishments - - - - - - 31800

Administrative fees - 89 - 3 3 3 3

Other sales 35,605 40,469 45,104 57,850 60,162 63,772 35798

Of which

Cost: non-statutary services• 9,372 10,520 10,940 11,596 -

Rent accomodation• 22,298 44,066 45,826 48,576 -

Other• 3,987 3,263 3,393 3,597 -

Specify item• - - - - - - -

Specify item• - - - - - - -

Sales of scrap, waste, arms and other used current goods (excl capital assets)

1,501 3,791 7,780 7,720 8,028 8,510 9021

Transfers received from: - - - - - - -

Other governmental units• - - - - - - -

Universities and technikons• - - - - - - -

Foreign governments• - - - - - - -

International organisations• - - - - - - -

Public corporations and private enterprises

• - - - - - - -

Households and non-profit institu-tions

• - - - - - - -

Fines, penalties and forfeits 14,685 13,916 18,236 19,984 20,783 22,030 23352

Interest, dividends and rent on land 488 709 315 289 300 318 337

Interest 488 709 315 289 300 318 337

Dividends - - - - - - -

Rent on land - - - - - - -

Sales of capital assets 51 317 - 1 1 1 1

Land and subsoil assets - - - - - - -

Other capital assets 51 317 - 1 1 1 1

Financial transactions in assets and liabilities

30,920 44,454 33,764 44,239 46,008 48,768 51694

National Revenue Fund receipts (non-departmental receipts)2

- - - - - - -

List item - - - - - - -

List item - - - - - - -

List item - - - - - - -

List item - - - - - - -

List item - - - - - - -

TOTAL RECEIPTS 83,250 103,745 105,199 130,086 135,285 143,402 152006


3.4 Information Systems for managing the programmes to achieve goals and objectives

Business Supporting Systems:

SYSTEMS DEVELOPMENT SYSTEMS (as at May 09)

No. System Status

MISP01 Correctional Services Act Monitoring System (CSAMS)Operations and Support phase

MISP02 Remand Detainee Offender Management System (RDOMS) Design phase

MISP03 Integrated Legal System (Lesedi) Implementation phase

MISP04 Electronic Document and Records Management System (EDRMS) Design phase

MISP05 Integrated Human Resource Management System (Phetogo) Planning phase

MISP06 Cluster & Parliamentary Liaison System Implementation phase

MISP08 Strategic Planning System Analysis phase

MISP18 National Contact Centre (NCC) Phase 1 Implementation phase

MISP34 National Contact Centre (NCC) Phase 2 Design phase

MISP33 Corporate Performance Management System Analysis phase

MISP19 IT Governance Project

MISP20 Enterprise Architecture Project (incl. Integrated Technology Strategy)

MISP21 Open Source Software (OSS)

MISP22 Makombandlela II (Reviewing of the MISP)

MISP23 Maintenance Reduction Project

MISP24 SD 2010 Initiatives

MISP25 SD Business Empowerment Programme

MISP26 Change Management

MISP27 Resource Centre Project

MISP28 Basic Infrastructure

MISP29 Video Remand Project

MISP30 Unified Communications

MISP31 WAN VPN Solution

MISP32 LAN Solution (including Business Continuity)

Systems Development - Applications Currently Deployed

No. System Name System Purpose StatusImpl-Year

Inhouse / Procured System

Maint01 Admission and Re-lease System

Manages the admission, release and deten-tion (all movement including labour) of sen-tenced and awaiting trial inmates in custody.

Existing 1992 Inhouse Devel-oped

Maint02 Admission and Release Inspection System

Data integrity reports and utility programs for the Admission and Release System.


Maint03 Accommodation System

Calculates accommodation units for inmates per centre per cell, taking into account the approved space needed per person.


Maint04 Community Correc-tions System

Manages the registration, monitoring and re-lease of sentenced and awaiting trial persons (probationers and parolees) under Correc-tional Supervision.


Maint05 Religious Care Sys-tem

Manages the religious information for all in-mates (sentenced and un-sentenced) includ-ing visits, programmes and diaries in custody.


Maint06 Health Care System Manages the health care information for all inmates (sentenced and un-sentenced) including visits to doctors, clinics, hospitals, programmes and diaries in custody and for community corrections cases. All medical aid and treatment information is included.


Maint07 Education System Manages the capture and process of educa-tion information (programmes, studies, diaries and trainers) for sentenced inmates in custody and for community corrections cases.


Maint08 Training System Manages the capture and process of training information (specialist programmes, diaries and trainers) for sentenced inmates in custody and for community corrections cases.


Maint09 Psychology System Manages the psychological care information for all inmates (sentenced and un-sentenced) including visits to social workers, programmes and diaries in custody and for community cor-rections cases.


Maint10 Social Work System Manages the social care information for all inmates (sentenced and un-sentenced) including visits to social workers, programmes and diaries in custody and for community cor-rections cases.


Maint11 Nutrition System Manages the nutritional information for all in-mates (sentenced and un-sentenced) includ-ing recipes, daily intake for inmates in custody.


Maint12 Security Access System

The system manages the access to in-house developed applications by means of regis-tered users and groups belonging to specific functions within the application.


Maint13 Agriculture System The capture and processing of agriculture information within DCS to enhance the ad-ministration of transactions, and to provide accurate management information to ensure optimal utilization of available resources. The system also contributes to the production planning, to ensure product availability of the right amount at the right time.


Maint14 Building Services System

The system is being used for the administra-tion of building projects and the day to day maintenance of buildings and premises. The system also provides accurate management information to timely identify any deviations, enabling the user to rectify it in time.





Maint15 Technical Support System

The capture and processing of data to en-hance the administration of transactions, and to provide accurate management informa-tion to ensure optimal utilization of available resources.


Maint16 Workshops System The capture and processing of workshop data to enhance the administration of transactions, and to provide accurate management infor-mation to ensure optimal utilization of available resources.


Maint17 Product Scheduling System

This system is being used by the Director Workshops to estimate the yearly demand for manufacturing of products. The schedul-ing of the manufacturing of products, and the budgeting for material needed for the year, are being done by this system.


Maint18 Timesheet System The system registers times worked on projects per consultant.


Maint19 PAS – Provisioning and Administration System

The system manages all logistical issues re-garding the provisioning administration system within DCS.

Existing 1987 Source code received from Treasury

Maint20 Personnel Inquiry (PERSNAV)

Inquiry system on information received from the management information from PERSAL in-cluding salaries, deductions, promotions, etc. Users are supplied with reports and graphs on request.

Existing 1997 Inhouse De-veloped

Maint21 Postal Registration Registers all post/files received at and sent from directors, as well as a diary system for files to be returned.


Maint22 Postal Address The system prints labels with addresses as on the DCS infrastructure code file.


Maint23 Employee Assistance System

EAP 2002 Inhouse Devel-oped

Maint24 Inventory Museum Manages the museum inventory and stock control.


CRM SYSTEMS

No. System Status

CRM01 McAfee Antivirus system Active

CRM02 Mailmarshal Email content filtering system Active

CRM03 Novell Linux operating system Active

CRM04 Disaster Recovery system Active

CRM05 Information Security System Active

CRM06 SAS system Active

CRM07 Microsoft operating system Active

CRM08 OpenVms system Active

CRM09 HP Openview Network and Service Desk Management System



SECTION D: Plans

4.1 Programme Purpose and Measurable Objectives

Aim The aim of the Department of Correctional Services is to contribute to maintain-ing and protecting a just, peaceful and safe society, by enforcing court-imposed sentences, detaining inmates in safe custody while maintaining their human dignity and developing their sense of social responsibility, and promoting the general de-velopment of all inmates and persons subject to community corrections.

Programme A: Administration Purpose: To provide effective & coordinated alignment of operations strategy, hu-man resources strategy, communication strategy, knowledge management strat-egy, financial strategy and technology strategy for good governance, improved service delivery and accountability to oversight institutionsMeasurable objectives:

To provide effective and efficient financial and supply chain management.To improve human resource capacity and management to enable the depart-ment to fulfill its mandateTo ensure effective, legally sound, policy compliant and corruption free man-agement of Correctional Services; and effective knowledge management through improved information management systems and information commu-nication technology solutions & services in order to ensure information driven decision making.To ensure effective planning, resourcing, delivery, project management, moni-toring, evaluation and reporting for improved service delivery

Programme B: SecurityPurpose: Provide safe and healthy conditions for all persons incarcerated, consist-ent with human dignity, and thereby provide security for personnel and the public.Measurable objective: Prevent persons incarcerated from participating in criminal activities and escaping, by providing an environment that ensures the safety of all persons entrusted to the department’s care as well as the safety of the public.

Programme C: Corrections Purpose: Provide needs-based correctional sentence plans and interventions, based on an assessment of the security risk and criminal profile of individuals, targeting all elements associated with offending behaviour, and focusing on the offence for which a person is sentenced to correctional supervision, remanded in a correctional centre or paroled.Measurable objective: Address the specific rehabilitation needs of persons who have been sentenced to correctional supervision or sentenced to incarceration in a correctional centre or paroled, through regular assessment and providing needs-based correctional programmes to address all the elements associated with of-fending behaviour.

Programme D: CarePurpose: Provide needs-based care programmes and services aimed at main-taining the personal well-being of incarcerated persons in the department’s care.Measurable objective: To ensure the personal well-being of incarcerated persons by providing various needs-based services.

••

•

•


Programme E: DevelopmentPurpose: Provide needs-based personal development programmes and services to all offenders.Measurable objective: Provide needs-based educational, skills and other devel-opment-related programmes, to facilitate the reintegration of offenders into com-munities.

Programme F: Social ReintegrationPurpose: Provide services focused on offenders’ preparation for release, their effective supervision after release on parole, and on the facilitation of their social reintegration into their communities.Measurable objective: To provide needs-based programmes and services to of-fenders to facilitate their social acceptance and effective reintegration of offenders into their communities

Programme G: FacilitiesPurpose: Ensure that physical infrastructure supports safe and secure custody, humane conditions, and the provision of corrective services, care and develop-ment, and general administration.Measurable objective: Provide facilities to support the department in its core functions of security, corrections, development and care and social reintegration.

4.2 Programme Performance

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REGULATORY AND MONITORING STRATEGY


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-ag

emen

t of h

uman

re

sour

ces

Num

ber

of d

ays

lost

due

to le

ave,

ex

clud

ing

vaca

tion

leav

e, a

gain

st th

e to

tal n

umb

er o

f an-

nual

wor

king

day

s m

onito

red

Num

ber

of d

ays

lost

due

to le

ave,

ex

clud

ing

vaca

tion

leav

e, a

gain

st th

e to

tal n

umb

er o

f an-

nual

wor

king

day

s m

onito

red

Num

ber

of d

ays

lost

due

to le

ave,

ex

clud

ing

vaca

tion

leav

e, a

gain

st th

e to

tal n

umb

er o

f an-

nual

wor

king

day

s m

onito

red

Num

ber

of d

ays

lost

due

to le

ave,

ex

clud

ing

vaca

tion

leav

e, a

gain

st th

e to

tal n

umb

er o

f an-

nual

wor

king

day

s m

onito

red

Num

ber

of d

ays

lost

due

to le

ave,

ex

clud

ing

vaca

tion

leav

e, a

gain

st th

e to

tal n

umb

er o

f an-

nual

wor

king

day

s m

onito

red

Ave

rage

vac

ancy

ra

te o

f 7%

mai

n-ta

ined

Ave

rage

vac

ancy

ra

te o

f 7%

mai

n-ta

ined

Ave

rage

vac

ancy

ra

te o

f 5%

mai

n-ta

ined

Ave

rage

vac

ancy

ra

te o

f 5%

mai

n-ta

ined

Ave

rage

vac

ancy

ra

te o

f 5%

mai

n-ta

ined

Turn

arou

nd ti

me

for

fillin

g va

canc

ies

redu

ced

to 1

20

day

s

Turn

arou

nd ti

me

for

fillin

g va

canc

ies

redu

ced

to 9

0 d

ays

Turn

arou

nd ti

me

for

fillin

g va

canc

ies

red

uced

to 9

0 d

ays

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Vaca

ncy

rate

for

prof

essi

onal

and

sc

arce

ski

lls m

ain-

tain

ed b

elow

50

%

Vaca

ncy

rate

for

prof

essi

onal

and

sc

arce

ski

lls m

ain-

tain

ed b

elow

40

%

Vaca

ncy

rate

for

prof

essi

onal

and

sc

arce

ski

lls m

ain-

tain

ed b

elow

30

%

Vaca

ncy

rate

for

pro

fess

iona

l and

sc

arce

ski

lls m

ain-

tain

ed b

elow

30

%

Vaca

ncy

rate

for

pro

fess

iona

l and

sc

arce

ski

lls m

ain-

tain

ed b

elow

30

%

Ap

prov

ed N

atio

nal

Str

ateg

ic H

R P

lan

revi

ewed

and

new

p

lan

for

finan

cial

ye

ar d

evel

oped

Ap

prov

ed N

atio

nal

Str

ateg

ic H

R P

lan

revi

ewed

and

new

p

lan

for

finan

cial

ye

ar d

evel

oped

Ap

pro

ved

Nat

iona

l S

trat

egic

HR

Pla

n re

view

ed a

nd n

ew

pla

n fo

r fin

anci

al

year

dev

elop

ed

Ap

pro

ved

Nat

iona

l S

trat

egic

HR

Pla

n re

view

ed a

nd n

ew

pla

n fo

r fin

anci

al

year

dev

elop

ed

Ap

pro

ved

Nat

iona

l S

trat

egic

HR

Pla

n re

view

ed a

nd n

ew

pla

n fo

r fin

anci

al

year

dev

elop

ed

HR

pro

visi

onin

g of

ser

vice

del

iver

y pr

iorit

ies

HR

pro

visi

onin

g of

ser

vice

del

iver

y pr

iorit

ies

HR

pro

visi

onin

g of

ser

vice

del

iver

y pr

iorit

ies

HR

pro

visi

onin

g of

ser

vice

del

iver

y p

riorit

ies

HR

pro

visi

onin

g of

ser

vice

del

iver

y p

riorit

ies

A2.

3 Im

prov

e m

an-

agem

ent o

f ser

vice

te

rmin

atio

ns

Turn

arou

nd ti

me

for

proc

essi

ng o

f te

rmin

atio

ns r

e-du

ced

to 1

80 d

ays

Turn

arou

nd ti

me

for

proc

essi

ng o

f te

rmin

atio

ns r

e-du

ced

to 1

50 d

ays

Turn

arou

nd ti

me

for

pro

cess

ing

of

term

inat

ions

re-

duce

d to

120

day

s

Turn

arou

nd ti

me

for

pro

cess

ing

of

term

inat

ions

re-

duc

ed to

90

day

s

Turn

arou

nd ti

me

for

pro

cess

ing

of

term

inat

ions

re-

duc

ed to

60

day

s

Exi

t Man

agem

ent

Pro

gram

me

imp

le-

men

ted

Exi

t Man

agem

ent

Pro

gram

me

imp

le-

men

ted

Exi

t Man

agem

ent

Pro

gram

me

imp

le-

men

ted

Exi

t Man

agem

ent

Pro

gram

me

imp

le-

men

ted

Exi

t Man

agem

ent

Pro

gram

me

imp

le-

men

ted

A.2

.4. I

mpr

ove

per

form

ance

and

ca

reer

man

age-

men

t sys

tem

s

Car

eer

man

age-

men

t mod

el d

evel

-op

ed

Car

eer

man

age-

men

t mod

el im

ple

-m

ente

d

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

CO

RP

OR

AT

E S

ER

VIC

ES

RE

GU

LA

TO

RY

AN

D M

ON

ITO

RIN

G S

TR

AT

EG

Y

Mea

sura

ble

o

bje

ctiv

eP

erfo

rman

ce

Ind

icat

ors

Str

ateg

y S

ervi

ce D

eliv

ery

Targ

ets

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2)

Year

4

(201

2/2

013

)Ye

ar 5

(20

13/1

4)

A.2

. To

impr

ove

hum

an r

esou

rce

capa

city

and

man

-ag

emen

t to

enab

le

the

Dep

artm

ent t

o fu

lfil i

t’s m

and

ate

Per

cent

age

of

com

plia

nce

with

G

over

nmen

t E

quity

tar

gets

N

umb

er o

f p

erso

n d

ays

lost

due

to le

ave

agai

nst t

he

tota

l num

ber

of

annu

al w

orki

ng

day

s;N

umb

er o

f grie

v-an

ces

hand

led

with

in 3

0 d

ays

vs th

e to

tal

num

ber

of g

riev-

ance

s re

cord

ed;

Per

cent

age

of

post

s no

t fille

d vs

fina

nced

po

sts;

Num

ber

of

per

son

day

s lo

st

due

to s

usp

en-

sion

s ag

ains

t the

to

tal n

umb

er o

f an

nual

wor

king

d

ays

• • • • •

A2.

1.C

omp

lianc

e w

ith H

R p

olic

ies,

pr

oced

ures

, sta

nd-

ards

and

ap

plic

a-b

le le

gisl

atio

n

Mon

itorin

g of

com

-p

lianc

e w

ith H

R

polic

ies:

-

Rec

ruitm

ent,

Tran

sfer

s an

d Te

rmin

atio

n -

PE

RS

AL

Dat

a M

anag

emen

t and

A

cces

s S

ecur

ity

- O

rgan

isat

iona

l D

evel

opm

ent

- E

mp

loye

e H

ealth

an

d W

elln

ess

- C

orpo

rate

Wea

r -

Ser

vice

Ben

efits

-

Per

form

ance

and

C

aree

r M

anag

e-m

ent

- E

mp

loye

e R

ela-

tions

-

Lang

uage

-

HR

D

Mon

itor

the

imp

le-

men

tatio

n of

HR

po

licie

s R

evie

w o

f HR

pol

i-ci

es

Mon

itor

the

imp

le-

men

tatio

n of

HR

po

licie

s R

evie

w o

f HR

pol

i-ci

es

Mon

itor

the

imp

le-

men

tatio

n of

HR

p

olic

ies

Rev

iew

of H

R p

oli-

cies

Mon

itor

the

imp

le-

men

tatio

n of

HR

p

olic

ies

Rev

iew

of H

R p

oli-

cies

Mai

ntai

n an

d pr

ovid

e va

lid, r

eli-

able

and

acc

urat

e hu

man

res

ourc

e d

ata

Mai

ntai

n an

d pr

ovid

e va

lid, r

eli-

able

and

acc

urat

e hu

man

res

ourc

e d

ata

Mai

ntai

n an

d pr

ovid

e va

lid, r

eli-

able

and

acc

urat

e hu

man

res

ourc

e d

ata

Mai

ntai

n an

d p

rovi

de

valid

, rel

i-ab

le a

nd a

ccur

ate

hum

an r

esou

rce

dat

a

Mai

ntai

n an

d p

rovi

de

valid

, rel

i-ab

le a

nd a

ccur

ate

hum

an r

esou

rce

dat

a



CO

RP

OR

AT

E S

ER

VIC

ES

RE

GU

LA

TO

RY

AN

D M

ON

ITO

RIN

G S

TR

AT

EG

Y

Mea

sura

ble

o

bje

ctiv

eP

erfo

rman

ce

Ind

icat

ors

Str

ateg

y S

ervi

ce D

eliv

ery

Targ

ets

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2)

Year

4

(201

2/2

013

)Ye

ar 5

(20

13/1

4)

Imp

lem

ent D

CS

-re

late

d O

SD

’sIm

ple

men

t DC

S-

rela

ted

OS

D’s

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Alig

ned

per

form

-an

ce m

anag

emen

t sy

stem

s

Alig

ned

per

form

-an

ce m

anag

emen

t sy

stem

s

Alig

ned

per

form

-an

ce m

anag

emen

t sy

stem

s

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

A 2

.5.Im

prov

e hu

man

res

ourc

e d

ata

inte

grity

and

ac

cess

sec

urity

to

HR

sys

tem

s

Val

id, r

elia

ble

and

ac

cura

te h

uman

re

sour

ce d

ata

mai

ntai

ned

and

prov

ided

Val

id, r

elia

ble

and

ac

cura

te h

uman

re

sour

ce d

ata

mai

ntai

ned

and

prov

ided

Val

id, r

elia

ble

and

ac

cura

te h

uman

re

sour

ce d

ata

mai

ntai

ned

and

prov

ided

Val

id, r

elia

ble

and

ac

cura

te h

uman

re

sour

ce d

ata

mai

ntai

ned

and

pro

vid

ed

Val

id, r

elia

ble

and

ac

cura

te h

uman

re

sour

ce d

ata

mai

ntai

ned

and

pro

vid

ed

Em

plo

yee

Rel

a-tio

ns d

ata

inte

grity

im

prov

ed

Em

plo

yee

Rel

a-tio

ns d

ata

inte

grity

im

prov

ed

Em

plo

yee

Rel

a-tio

ns d

ata

inte

grity

m

aint

aine

d

Em

plo

yee

Rel

a-tio

ns d

ata

inte

grity

m

aint

aine

d

Em

plo

yee

Rel

a-tio

ns d

ata

inte

grity

m

aint

aine

d

A2.

6. P

rovi

de

hum

an r

esou

rce

dev

elop

men

t pr

ogra

mm

es a

nd

serv

ices

bas

ed o

n or

gani

satio

nal p

ri-or

ities

& s

trat

egic

di

rect

ion

Gra

duat

e in

tern

-sh

ip p

rogr

amm

e pr

ovid

ed a

t 1.5

%

of fi

nanc

ed e

stab

-lis

hmen

t

Gra

duat

e in

tern

-sh

ip p

rogr

amm

e pr

ovid

ed a

t 1.5

%

of fi

nanc

ed e

stab

-lis

hmen

t

Gra

dua

te in

tern

-sh

ip p

rogr

amm

e pr

ovid

ed a

t 1.5

%

of fi

nanc

ed e

stab

-lis

hmen

t

Gra

dua

te in

tern

-sh

ip p

rogr

amm

e p

rovi

ded

at 1

.5%

of

fina

nced

est

ab-

lishm

ent

Gra

dua

te in

tern

-sh

ip p

rogr

amm

e p

rovi

ded

at 1

.5%

of

fina

nced

est

ab-

lishm

ent

Pro

vid

e op

port

u-ni

ties

for

exp

eri-

entia

l lea

rnin

g fo

r 20

0 un

emp

loye

d st

uden

ts in

lear

ner-

ship

s an

d to

war

ds

univ

ersi

ty q

ualifi

ca-

tions

.

Pro

vid

e op

port

u-ni

ties

for

exp

eri-

entia

l lea

rnin

g fo

r 20

0 un

emp

loye

d st

uden

ts in

lear

ner-

ship

s an

d to

war

ds

univ

ersi

ty q

ualifi

ca-

tions

.

Pro

vid

e op

por

tu-

nitie

s fo

r ex

per

i-en

tial l

earn

ing

for

200

unem

plo

yed

stud

ents

in le

arne

r-sh

ips

and

tow

ard

s un

iver

sity

qua

lifica

-tio

ns.

Pro

vid

e op

por

tu-

nitie

s fo

r ex

per

i-en

tial l

earn

ing

for

200

unem

plo

yed

stud

ents

in le

arne

r-sh

ips

and

tow

ard

s un

iver

sity

qua

lifica

-tio

ns.

Pro

vid

e op

por

tu-

nitie

s fo

r ex

per

i-en

tial l

earn

ing

for

200

unem

plo

yed

stud

ents

in le

arne

r-sh

ips

and

tow

ard

s un

iver

sity

qua

lifica

-tio

ns.

Func

tiona

l tra

inin

g of

fere

d in

term

s of

the

prio

ritis

ed

need

s d

eter

min

ed

by th

e N

atio

nal

Lear

ning

Com

mit-

tee

Func

tiona

l tra

inin

g of

fere

d in

term

s of

the

prio

ritis

ed

need

s co

ntai

ned

in th

e W

orkp

lace

S

kills

Pla

n

Func

tiona

l tra

inin

g of

fere

d in

term

s of

the

prio

ritis

ed

need

s co

ntai

ned

in th

e W

orkp

lace

S

kills

Pla

n

Func

tiona

l tra

inin

g of

fere

d in

term

s of

the

prio

ritis

ed

need

s co

ntai

ned

in th

e W

orkp

lace

S

kills

Pla

n

Rev

iew

and

/or

set

new

tar

get

CO

RP

OR

AT

E S

ER

VIC

ES

RE

GU

LA

TO

RY

AN

D M

ON

ITO

RIN

G S

TR

AT

EG

Y

Mea

sura

ble

o

bje

ctiv

eP

erfo

rman

ce

Ind

icat

ors

Str

ateg

y S

ervi

ce D

eliv

ery

Targ

ets

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2)

Year

4

(201

2/2

013

)Ye

ar 5

(20

13/1

4)

A. 2

.7 B

uild

ing

HR

ca

paci

ty, s

port

s an

d w

elln

ess

in

SA

DC

/ A

fric

an

Cou

ntrie

s in

the

cont

ext o

f Cor

rec-

tions

Trai

ning

in te

rms

of th

e M

OU

/ D

ec-

lara

tion

of In

tent

b

etw

een

Sou

th A

f-ric

a an

d S

outh

ern

Sud

an,

Zam

bia

and

Sw

azila

nd

imp

lem

ente

d

Trai

ning

in te

rms

of th

e re

leva

nt

MO

U’s

/ D

ecla

ra-

tions

of I

nten

t im

ple

men

ted

Trai

ning

in te

rms

of th

e re

leva

nt

MO

U’s

/ D

ecla

ra-

tions

of I

nten

t im

ple

men

ted

Trai

ning

in te

rms

of th

e re

leva

nt

MO

U’s

/ D

ecla

ra-

tions

of I

nten

t im

ple

men

ted

Trai

ning

in te

rms

of th

e re

leva

nt

MO

U’s

/ D

ecla

ra-

tions

of I

nten

t im

ple

men

ted

A 2

.8.C

oord

i-na

te a

nd m

onito

r Im

ple

men

tatio

n of

the

inte

grat

ed

emp

loye

e he

alth

an

d w

elln

ess

pro-

gram

me

Inte

grat

ed E

HW

P

rogr

amm

e d

esig

ned

and

imp

lem

ente

d

Imp

lem

enta

tion

of

the

EH

W p

ro-

gram

me

mon

itore

d

Imp

lem

enta

tion

of

the

EH

W p

ro-

gram

me

mon

itore

d

Imp

lem

enta

tion

of

the

EH

W p

ro-

gram

me

mon

itore

d

Imp

lem

enta

tion

of

the

EH

W p

ro-

gram

me

mon

itore

d

A 2

.9. I

mpr

ove

em-

plo

yee

rela

tions

Func

tioni

ng o

f la

bour

rel

atio

ns

foru

ms

eval

uate

d an

d re

port

ed o

n

Func

tioni

ng o

f la

bour

rel

atio

ns

foru

ms

eval

uate

d an

d re

port

ed o

n

Func

tioni

ng o

f la

bou

r re

latio

ns

foru

ms

eval

uate

d an

d re

por

ted

on

Func

tioni

ng o

f la

bou

r re

latio

ns

foru

ms

eval

uate

d an

d re

por

ted

on

Func

tioni

ng o

f la

bou

r re

latio

ns

foru

ms

eval

uate

d an

d re

por

ted

on

Rel

atio

nshi

p B

uild

-in

g by

Obj

ectiv

e (R

BO

) res

olut

ions

ev

alua

ted

and

repo

rted

on

Rel

atio

nshi

p B

uild

-in

g by

Obj

ectiv

e (R

BO

) res

olut

ions

ev

alua

ted

and

repo

rted

on

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

A 2

.10.

Man

age

wor

kfor

ce r

epre

-se

ntat

ion

in li

ne

with

the

Em

plo

y-m

ent E

quity

Pla

n an

d ac

cele

rate

the

empo

wer

men

t of

wom

en a

nd p

eop

le

with

dis

abili

ties

to

achi

eve

subs

tan-

tive

equa

lity

Job

Acc

ess

Str

at-

egy

for

the

emp

loy-

men

t of p

eop

le

with

dis

abili

ties

dev

elop

ed

Job

Acc

ess

Str

at-

egy

for

the

emp

loy-

men

t of p

eop

le

with

dis

abili

ties

imp

lem

ente

d

Imp

lem

enta

tion

of

Job

Acc

ess

Str

at-

egy

for

the

emp

loy-

men

t of p

eop

le

with

dis

abili

ties

mon

itore

d

Imp

lem

enta

tion

of

Job

Acc

ess

Str

at-

egy

for

the

emp

loy-

men

t of p

eop

le

with

dis

abili

ties

mon

itore

d

Imp

lem

enta

tion

of

Job

Acc

ess

Str

at-

egy

for

the

emp

loy-

men

t of p

eop

le

with

dis

abili

ties

mon

itore

d



CO

RP

OR

AT

E S

ER

VIC

ES

RE

GU

LA

TO

RY

AN

D M

ON

ITO

RIN

G S

TR

AT

EG

Y

Mea

sura

ble

o

bje

ctiv

eP

erfo

rman

ce

Ind

icat

ors

Str

ateg

y S

ervi

ce D

eliv

ery

Targ

ets

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2)

Year

4

(201

2/2

013

)Ye

ar 5

(20

13/1

4)

The

Em

ploy

-m

ent E

quity

Pla

n re

view

ed

New

Em

plo

ymen

t E

quity

Pla

n d

evel

-op

ed a

nd im

ple

-m

ente

d

Imp

lem

enta

tion

of

new

ly d

evel

oped

E

mp

loym

ent E

qui

ty

Pla

n m

onito

red

Imp

lem

enta

tion

of

new

ly d

evel

oped

E

mp

loym

ent E

qui

ty

Pla

n m

onito

red

Imp

lem

enta

tion

of

new

ly d

evel

oped

E

mp

loym

ent E

qui

ty

Pla

n m

onito

red

Acc

eler

ate

dev

elop

men

t pr

ogra

mm

e fo

r w

omen

.

Dev

elop

men

t pr

ogra

mm

e fo

r w

omen

impl

e-m

ente

d

Imp

lem

enta

tion

of d

evel

opm

ent

prog

ram

me

for

wom

en m

onito

red

Imp

lem

enta

tion

of d

evel

opm

ent

pro

gram

me

for

wom

en m

onito

red

Imp

lem

enta

tion

of d

evel

opm

ent

pro

gram

me

for

wom

en m

onito

red

A.2

.11.

Par

ticip

ate

in n

atio

nal G

over

n-an

ce a

nd A

dmin

-is

trat

ion

(G&

A)

Clu

ster

sub

stru

c-tu

res

Rep

rese

ntat

ion

in lo

cal c

lust

er

mee

tings

and

sub

-st

ruct

ures

.

Dep

artm

ent o

f C

orre

ctio

nal

Ser

vice

s se

rvic

e d

eliv

ery

on G

&A

pr

iorit

ies.

Dep

artm

ent o

f C

orre

ctio

nal

Ser

vice

s se

rvic

e d

eliv

ery

on G

&A

pr

iorit

ies.

Dep

artm

ent o

f C

orre

ctio

nal

Ser

vice

s se

rvic

e d

eliv

ery

on G

&A

p

riorit

ies.

Dep

artm

ent o

f C

orre

ctio

nal

Ser

vice

s se

rvic

e d

eliv

ery

on G

&A

p

riorit

ies.

A.2

.12.

Ens

ure

cent

ralis

ed d

ata

base

& in

form

atio

n sy

stem

for

mon

i-to

ring

of p

erfo

rm-

ance

info

rmat

ion

on r

elev

ant o

utpu

t an

d ou

tcom

e in

di-

cato

rs

Dat

a ba

se o

n:

Equ

ity t

arge

ts

Trai

ning

Te

rmin

atio

ns

Exi

t man

agem

ent

EH

W

Ana

lytic

al r

epor

t

Dat

a ba

se o

n:

Equ

ity t

arge

ts

Trai

ning

Te

rmin

atio

ns

Exi

t man

agem

ent

EH

W

Ana

lytic

al r

epor

t

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

A.2

.13.

Pos

t est

ab-

lishm

ent a

ligne

d w

ith a

ppr

oved

or

gani

satio

nal

stru

ctur

e

Pos

t est

ablis

hmen

t al

igne

d to

the

ap-

prov

ed o

rgan

isa-

tiona

l str

uctu

re

Pos

t est

ablis

hmen

t al

igne

d to

the

ap-

prov

ed o

rgan

isa-

tiona

l str

uctu

re

Pos

t est

ablis

hmen

t al

igne

d to

the

ap-

prov

ed o

rgan

isa-

tiona

l str

uctu

re

Pos

t est

ablis

hmen

t al

ignm

ent t

o th

e ap

pro

ved

orga

ni-

satio

nal s

truc

ture

m

aint

aine

d

Ap

pro

ved

orga

ni-

satio

nal s

truc

ture

re

view

ed

20%

of j

ob d

e-sc

riptio

ns r

evis

ed

in li

ne w

ith th

e ap

prov

ed o

rgan

i-sa

tiona

l str

uctu

re

20%

of j

ob d

e-sc

riptio

ns r

evis

ed

in li

ne w

ith th

e ap

prov

ed o

rgan

i-sa

tiona

l str

uctu

re

20%

of j

ob d

e-sc

riptio

ns r

evis

ed

in li

ne w

ith th

e ap

pro

ved

orga

ni-

satio

nal s

truc

ture

20%

Job

des

crip

-tio

ns th

at h

ave

com

ple

ted

thre

e ye

ar c

ycle

re-

view

ed r

evis

ed in

lin

e w

ith th

e ap

-p

rove

d or

gani

sa-

tiona

l str

uctu

re

20%

Job

des

crip

-tio

ns th

at h

ave

com

ple

ted

thre

e ye

ar c

ycle

re-

view

ed r

evis

ed in

lin

e w

ith th

e ap

-p

rove

d or

gani

sa-

tiona

l str

uctu

re

CO

RP

OR

AT

E S

ER

VIC

ES

RE

GU

LA

TO

RY

AN

D M

ON

ITO

RIN

G S

TR

AT

EG

Y

Mea

sura

ble

o

bje

ctiv

eP

erfo

rman

ce

Ind

icat

ors

Str

ateg

y S

ervi

ce D

eliv

ery

Targ

ets

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2)

Year

4

(201

2/2

013

)Ye

ar 5

(20

13/1

4)

20%

man

dat

ory

jobs

eva

luat

ed

20%

man

dat

ory

jobs

eva

luat

ed

20%

Man

da-

tory

jobs

that

hav

e co

mp

lete

d th

ree

year

cyc

le e

valu

-at

ed

20%

Man

da-

tory

jobs

that

hav

e co

mp

lete

d th

ree

year

cyc

le e

valu

-at

ed

Rev

iew

man

dat

ory

jobs

eva

luat

ed

A2.

14 D

evel

opm

ent

of m

ento

ring

and

coac

hing

sys

tem

Men

torin

g an

d co

achi

ng s

yste

m

dev

elop

ed

Men

torin

g an

d co

achi

ng s

yste

m

dev

elop

ed

Men

torin

g an

d co

achi

ng s

yste

m

imp

lem

ente

d an

d m

onito

red

Men

torin

g an

d co

achi

ng s

yste

m

mon

itore

d

Men

torin

g an

d co

achi

ng s

yste

m

revi

ewed



CE

NT

RA

L S

ER

VIC

ES

RE

GU

LA

TO

RY

AN

D M

ON

ITO

RIN

G S

TR

AT

EG

Y

Mea

sura

ble

o

bje

ctiv

eP

erfo

rman

ce

Ind

icat

ors

Str

ateg

y S

ervi

ce D

eliv

ery

Targ

ets

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2)

Year

4

(201

2/2

013

)Ye

ar 5

(20

13/1

4)

A.3

. To

ensu

re

effe

ctiv

e, le

-ga

lly s

ound

, pol

icy

com

plia

nt a

nd

corr

uptio

n fr

ee

man

agem

ent o

f C

orre

ctio

nal S

erv-

ices

; and

effe

ctiv

e kn

owle

dge

man

-ag

emen

t thr

ough

im

prov

ed in

form

a-tio

n m

anag

emen

t sy

stem

s an

d in

form

atio

n an

d co

mm

unic

atio

n te

chno

logy

sol

u-tio

ns &

ser

vice

s in

ord

er to

ens

ure

info

rmat

ion

driv

en

dec

isio

n m

akin

g.

Per

cent

age

of

litig

atio

n ca

ses

won

by

DC

S

agai

nst t

he to

tal

num

ber

of c

ases

fil

ed a

gain

st it

;N

umb

er o

f offi

-ci

als

foun

d gu

ilty

of fr

aud,

cor

rup

-tio

n an

d se

rious

m

alad

min

istr

a-tio

n ag

ains

t the

to

tal n

umb

er o

f of

ficia

ls c

harg

ed

in s

uch

case

s

• •

A.3

.1 P

rovi

de

lega

l su

ppo

rt to

the

Dep

artm

ent.

Lega

l opi

nion

s pr

ovid

edLe

gal o

pini

ons

prov

ided

Lega

l op

inio

ns

prov

ided

Lega

l op

inio

ns

pro

vid

edLe

gal o

pin

ions

p

rovi

ded

Litig

atio

n ca

ses

inst

itute

d ag

ains

t or

by

the

Dep

art-

men

t han

dled

Litig

atio

n ca

ses

inst

itute

d ag

ains

t or

by

the

Dep

art-

men

t han

dled

Litig

atio

n ca

ses

inst

itute

d ag

ains

t or

by

the

Dep

art-

men

t han

dle

d

Litig

atio

n ca

ses

inst

itute

d ag

ains

t or

by

the

Dep

art-

men

t han

dle

d

Litig

atio

n ca

ses

inst

itute

d ag

ains

t or

by

the

Dep

art-

men

t han

dle

d

Imp

lem

enta

tion

of c

ourt

dec

isio

ns,

clai

ms

agai

nst o

f-fic

ials

mon

itore

d.

Imp

lem

enta

tion

of c

ourt

dec

isio

ns,

clai

ms

agai

nst o

f-fic

ials

mon

itore

d.

Imp

lem

enta

tion

of c

ourt

dec

isio

ns,

clai

ms

agai

nst o

f-fic

ials

mon

itore

d.

Imp

lem

enta

tion

of c

ourt

dec

isio

ns,

clai

ms

agai

nst o

f-fic

ials

mon

itore

d.

Imp

lem

enta

tion

of c

ourt

dec

isio

ns,

clai

ms

agai

nst o

f-fic

ials

mon

itore

d.

Ana

lysi

s of

tren

ds

on li

tigat

ion

case

s fo

r ex

ecut

ive

man

-ag

emen

t

Ana

lysi

s of

tren

ds

on li

tigat

ion

case

s fo

r ex

ecut

ive

man

-ag

emen

t

Ana

lysi

s of

tren

ds

on li

tigat

ion

case

s fo

r ex

ecut

ive

man

-ag

emen

t

Ana

lysi

s of

tren

ds

on li

tigat

ion

case

s fo

r ex

ecut

ive

man

-ag

emen

t

Ana

lysi

s of

tren

ds

on li

tigat

ion

case

s fo

r ex

ecut

ive

man

-ag

emen

t

Wor

ksho

ps /

ro

ad s

how

s on

pr

omin

ent l

egal

is

sues

affe

ctin

g th

e op

erat

ions

of

the

Dep

artm

ent

and

on L

egal

S

ervi

ces

Pol

icy

and

Pro

cedu

res

in th

e d

epar

tmen

t co

nduc

ted

Wor

ksho

ps /

ro

ad s

how

s on

pr

omin

ent l

egal

is

sues

affe

ctin

g th

e op

erat

ions

of

the

Dep

artm

ent

and

on L

egal

S

ervi

ces

Pol

icy

and

Pro

cedu

res

in th

e d

epar

tmen

t co

nduc

ted

Wor

ksho

ps /

ro

ad s

how

s on

pr

omin

ent l

egal

is

sues

affe

ctin

g th

e op

erat

ions

of

the

Dep

artm

ent

and

on L

egal

S

ervi

ces

Pol

icy

and

Pro

ced

ures

in

the

dep

artm

ent

cond

ucte

d

Wor

ksho

ps /

ro

ad s

how

s on

p

rom

inen

t leg

al

issu

es a

ffect

ing

the

oper

atio

ns o

f th

e D

epar

tmen

t an

d on

Leg

al

Ser

vice

s P

olic

y an

d P

roce

dur

es

in th

e d

epar

tmen

t co

nduc

ted

Wor

ksho

ps /

ro

ad s

how

s on

p

rom

inen

t leg

al

issu

es a

ffect

ing

the

oper

atio

ns o

f th

e D

epar

tmen

t an

d on

Leg

al

Ser

vice

s P

olic

y an

d P

roce

dur

es

in th

e d

epar

tmen

t co

nduc

ted

Dra

ft le

gisl

atio

n /

regu

latio

ns o

f the

D

epar

tmen

t.

Dra

ft le

gisl

atio

n /

regu

latio

ns o

f the

D

epar

tmen

t.

Dra

ft le

gisl

atio

n /

regu

latio

ns o

f the

D

epar

tmen

t.

Dra

ft le

gisl

atio

n /

regu

latio

ns o

f the

D

epar

tmen

t.

Dra

ft le

gisl

atio

n /

regu

latio

ns o

f the

D

epar

tmen

t.

A.3

.2 A

nti-c

orru

p-

tion

stra

tegy

: Pre

-ve

ntio

n; In

vest

iga-

tion

and

San

ctio

ns.

Rep

orte

d ca

ses

inve

stig

ated

and

ca

se in

form

atio

n m

anag

ed a

ccor

d-in

gly.

Rep

orte

d ca

ses

inve

stig

ated

and

ca

se in

form

atio

n m

anag

ed a

ccor

d-in

gly.

Rep

orte

d ca

ses

inve

stig

ated

and

ca

se in

form

atio

n m

anag

ed a

ccor

d-in

gly.

Rep

orte

d ca

ses

inve

stig

ated

and

ca

se in

form

atio

n m

anag

ed a

ccor

d-in

gly.

Rep

orte

d ca

ses

inve

stig

ated

and

ca

se in

form

atio

n m

anag

ed a

ccor

d-in

gly.

Aw

aren

ess

on

Ant

i-cor

rupt

ion

and

Frau

d P

reve

ntio

n co

nduc

ted.

Aw

aren

ess

on

Ant

i-cor

rupt

ion

and

Frau

d P

reve

ntio

n co

nduc

ted.

Aw

aren

ess

on

Ant

i-cor

rupt

ion

and

Frau

d P

reve

ntio

n co

nduc

ted.

Aw

aren

ess

on

Ant

i-cor

rupt

ion

and

Frau

d P

reve

ntio

n co

nduc

ted.

Aw

aren

ess

on

Ant

i-cor

rupt

ion

and

Frau

d P

reve

ntio

n co

nduc

ted.

CE

NT

RA

L S

ER

VIC

ES

RE

GU

LA

TO

RY

AN

D M

ON

ITO

RIN

G S

TR

AT

EG

Y

Mea

sura

ble

o

bje

ctiv

eP

erfo

rman

ce

Ind

icat

ors

Str

ateg

y S

ervi

ce D

eliv

ery

Targ

ets

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2)

Year

4

(201

2/2

013

)Ye

ar 5

(20

13/1

4)

Imp

lem

enta

tion

of

the

Frau

d P

reve

n-tio

n P

lan

mon

i-to

red.

Imp

lem

enta

tion

of

the

Frau

d P

reve

n-tio

n P

lan

mon

i-to

red.

Imp

lem

enta

tion

of

the

Frau

d P

reve

n-tio

n P

lan

mon

i-to

red.

Imp

lem

enta

tion

of

the

Frau

d P

reve

n-tio

n P

lan

mon

i-to

red.

Imp

lem

enta

tion

of

the

Frau

d P

reve

n-tio

n P

lan

mon

i-to

red.

Dis

cip

linar

y st

eps

inst

itute

dD

isci

plin

ary

step

s in

stitu

ted

Dis

cip

linar

y st

eps

inst

itute

dD

isci

plin

ary

step

s in

stitu

ted

Dis

cip

linar

y st

eps

inst

itute

d

Imp

lem

enta

tion

of

sanc

tions

mon

i-to

red.

Imp

lem

enta

tion

of

sanc

tions

mon

i-to

red.

Imp

lem

enta

tion

of

sanc

tions

mon

i-to

red.

Imp

lem

enta

tion

of

sanc

tions

mon

i-to

red.

Imp

lem

enta

tion

of

sanc

tions

mon

i-to

red.

Trai

ning

of i

nitia

tors

an

d ch

airp

erso

ns

incr

ease

d by

10

%

agai

nst t

he b

ase-

line

(200

7 /

2008

: 17

5)

Trai

ning

of i

nitia

tors

an

d ch

airp

erso

ns

incr

ease

d by

10

%

agai

nst t

he b

ase-

line

(200

7 /

2008

: 17

5)

Trai

ning

of i

nitia

tors

an

d ch

airp

erso

ns

incr

ease

d by

10

%

agai

nst t

he b

ase-

line

(200

7 /

2008

: 17

5)

Trai

ning

of i

nitia

tors

an

d ch

airp

erso

ns

incr

ease

d by

10

%

agai

nst t

he b

ase-

line

(200

7 /

2008

: 17

5)

Trai

ning

of i

nitia

tors

an

d ch

airp

erso

ns

incr

ease

d by

10

%

agai

nst t

he b

ase-

line

(200

7 /

2008

: 17

5)

A3.

3 A

lignm

ent o

f pr

oced

ures

with

th

e po

licie

s of

the

dep

artm

ent

Pro

duce

qua

rter

ly

polic

y an

d pr

oce-

dure

aud

it re

port

w

hich

will

refle

ct

on p

olic

y &

pro

ce-

dure

dev

elop

men

t, ga

ps,

mon

itorin

g an

d ev

alua

tion,

an

d re

view

s

Qua

rter

ly u

p-t

o-d

ate

polic

y an

d pr

oced

ure

audi

t re

port

refl

ectin

g po

licie

s an

d pr

oce-

dure

s d

evel

oped

, A

and

B O

rder

s re

pla

ced,

pol

icy

gaps

, mon

itorin

g an

d ev

alua

tion,

an

d po

licy

revi

ew.

Qua

rter

ly u

p-t

o-d

ate

pol

icy

and

proc

edur

e au

dit

rep

ort r

eflec

ting

polic

ies

and

pro

ce-

dure

s d

evel

oped

, A

and

B O

rder

s re

pla

ced,

pol

icy

gaps

, mon

itorin

g an

d ev

alua

tion,

an

d p

olic

y re

view

.

Qua

rter

ly u

p-t

o-d

ate

pol

icy

and

pro

ced

ure

aud

it re

-p

ort r

eflec

ting

pro

-ce

dur

es p

olic

ies

and

dev

elop

ed,

A a

nd B

Ord

ers

rep

lace

d, p

olic

y ga

ps, m

onito

ring

and

eval

uatio

n,

and

pol

icy

revi

ew.

Qua

rter

ly u

p-t

o-d

ate

pol

icy

and

pro

ced

ure

aud

it re

por

t refl

ectin

g p

olic

ies

and

pro

ce-

dur

es d

evel

oped

, A

and

B O

rder

s re

pla

ced,

pol

icy

gaps

, mon

itorin

g an

d ev

alua

tion,

an

d p

olic

y re

view

.

Pro

vid

e su

ppo

rt to

an

d en

sure

trai

ning

fo

r m

anag

ers

in

polic

y &

pro

cedu

re

dev

elop

men

t,

imp

lem

enta

tion,

m

onito

ring

and

eval

uatio

n

Num

ber

of m

anag

-er

s tr

aine

d in

pol

icy

dev

elop

men

t &

imp

lem

enta

tion

Num

ber

of m

anag

-er

s tr

aine

d in

pol

icy

dev

elop

men

t &

imp

lem

enta

tion

Num

ber

of m

anag

-er

s tr

aine

d in

pol

icy

dev

elop

men

t &

imp

lem

enta

tion

Num

ber

of m

anag

-er

s tr

aine

d in

pol

icy

dev

elop

men

t &

imp

lem

enta

tion



CE

NT

RA

L S

ER

VIC

ES

RE

GU

LA

TO

RY

AN

D M

ON

ITO

RIN

G S

TR

AT

EG

Y

Mea

sura

ble

o

bje

ctiv

eP

erfo

rman

ce

Ind

icat

ors

Str

ateg

y S

ervi

ce D

eliv

ery

Targ

ets

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2)

Year

4

(201

2/2

013

)Ye

ar 5

(20

13/1

4)

Faci

litat

e th

e d

evel

opm

ent

of

polic

y &

pro

cedu

re

imp

lem

enta

tion

fram

ewor

k, m

oni-

torin

g an

d ev

alua

-tio

n sy

stem

Imp

lem

enta

tion

of

polic

y an

d pr

oce-

dure

s

Imp

lem

enta

tion

of

polic

y an

d p

roce

-du

res

Imp

lem

enta

tion

of

pol

icy

and

pro

ce-

dur

es

Imp

lem

enta

tion

of

pol

icy

and

pro

ce-

dur

es

A3.

4 C

oord

inat

e ac

tiviti

es o

f the

In

tegr

ated

Jus

tice

Sys

tem

(IJS

) Re-

sear

ch C

oord

ina-

tion

Com

mitt

ee

Pro

toco

l for

clu

ster

in

form

atio

n sh

arin

g R

esea

rch

issu

es

not d

eter

min

ed y

etR

esea

rch

issu

es

not d

eter

min

ed y

etR

esea

rch

issu

es

not d

eter

min

ed y

etR

esea

rch

issu

es

not d

eter

min

ed y

et

Aud

it of

clu

ster

re

sear

ch c

apac

ity

Res

earc

h is

sues

no

t det

erm

ined

yet

Res

earc

h is

sues

no

t det

erm

ined

yet

Res

earc

h is

sues

no

t det

erm

ined

yet

Res

earc

h is

sues

no

t det

erm

ined

yet

Clu

ster

res

earc

h d

atab

ase

popu

-la

ted

Clu

ster

res

earc

h d

atab

ase

popu

-la

ted

Res

earc

h is

sues

no

t det

erm

ined

yet

Res

earc

h is

sues

no

t det

erm

ined

yet

Res

earc

h is

sues

no

t det

erm

ined

yet

A3.

5 D

evel

op a

re-

offe

ndin

g fr

ame-

wor

k

Dev

elop

a p

ropo

sal

for

the

mea

surin

g to

ol a

nd s

ubm

it fo

r ap

prov

al

Dev

elop

men

t of a

re

-offe

ndin

g m

eas-

urem

ent t

ool b

ased

on

clu

ster

rec

om-

men

dat

ions

Pilo

t the

mea

sure

-m

ent t

ool f

or r

e-of

-fe

ndin

g

Imp

lem

ent m

eas-

urem

ent o

f re-

of-

fend

ing

Imp

lem

ent m

eas-

urem

ent o

f re-

of-

fend

ing

A3.

6 D

evel

op a

st

rate

gy fo

r th

e ut

i-lis

atio

n of

res

earc

h fin

ding

s

Aud

it th

e ut

ilisa

tion

of r

esea

rch

find-

ings

by

Bra

nche

s

Dev

elop

men

t of

pla

n fo

r th

e ut

ilisa

-tio

n of

res

earc

h fin

ding

s

Mon

itor

the

utili

sa-

tion

the

utili

satio

n of

res

earc

h fin

d-in

gs

Mon

itor

the

utili

sa-

tion

the

utili

satio

n of

res

earc

h fin

d-in

gs

Mon

itor

the

utili

sa-

tion

the

utili

satio

n of

res

earc

h fin

d-in

gs

A3.

7 P

rovi

de

sup

-po

rt to

sou

rcin

g of

in

tern

atio

nal b

est

prac

tices

in c

orre

c-tio

ns

Dev

elop

str

ateg

y to

so

urce

inte

rnat

ion-

al b

est p

ract

ices

in

corr

ectio

ns

Dev

elop

str

ateg

y to

so

urce

inte

rnat

ion-

al b

est p

ract

ices

in

corr

ectio

ns

Imp

lem

ent s

trat

egy

to s

ourc

e in

tern

a-tio

nal b

est p

rac-

tices

in c

orre

ctio

ns

Imp

lem

ent s

trat

egy

to s

ourc

e in

tern

a-tio

nal b

est p

rac-

tices

in c

orre

ctio

ns

Rev

iew

and

/or

set

new

tar

get

CE

NT

RA

L S

ER

VIC

ES

RE

GU

LA

TO

RY

AN

D M

ON

ITO

RIN

G S

TR

AT

EG

Y

Mea

sura

ble

o

bje

ctiv

eP

erfo

rman

ce

Ind

icat

ors

Str

ateg

y S

ervi

ce D

eliv

ery

Targ

ets

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2)

Year

4

(201

2/2

013

)Ye

ar 5

(20

13/1

4)

A 3

.8 Im

prov

e re

la-

tions

with

ove

rsig

ht

inst

itutio

ns a

nd

othe

r in

stitu

tions

of

dem

ocra

cy

Imp

lem

enta

tion

of

reco

mm

end

atio

ns

of o

vers

ight

rep

orts

an

d su

bmis

sion

s to

ov

ersi

ght

bod

ies

Imp

lem

enta

tion

of

reco

mm

end

atio

ns

of o

vers

ight

rep

orts

an

d su

bmis

sion

s to

ov

ersi

ght

bod

ies

Imp

lem

enta

tion

of

reco

mm

end

atio

ns

of o

vers

ight

rep

orts

an

d su

bm

issi

ons

to

over

sigh

t b

odie

s

Imp

lem

enta

tion

of

reco

mm

end

atio

ns

of o

vers

ight

rep

orts

an

d su

bm

issi

ons

to

over

sigh

t b

odie

s

Imp

lem

enta

tion

of

reco

mm

end

atio

ns

of o

vers

ight

rep

orts

an

d su

bm

issi

ons

to

over

sigh

t b

odie

s

A.3

.9 P

rom

ote

effe

ctiv

e co

mm

uni-

catio

n w

ith in

tern

al

pub

lics

- s

taff

and

offe

nder

s.

Offi

cial

s ta

rget

ed

pla

n R

evie

w a

nd/o

r se

t ne

w t

arge

tR

evie

w a

nd/o

r se

t ne

w t

arge

tIn

crea

se p

ublic

un

der

stan

din

g of

D

CS

man

dat

e by

5%

Rev

iew

and

/or

set

new

tar

get

Offe

nder

s ta

rget

ed

pla

nR

evie

w a

nd/o

r se

t ne

w t

arge

tR

evie

w a

nd/o

r se

t ne

w t

arge

tR

evie

w a

nd/o

r se

t ne

w t

arge

tR

evie

w a

nd/o

r se

t ne

w t

arge

t

A.3

.10

Enh

ance

pr

oduc

tive

med

ia

and

stak

ehol

der

re

latio

ns.

Com

preh

ensi

ve

med

ia p

lan

dev

el-

oped

Impr

oved

pos

itive

co

vera

ge o

f De-

part

men

t of C

or-

rect

iona

l Ser

vice

s

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Exi

stin

g st

ake-

hold

er r

elat

ions

m

anag

emen

t p

lan

upd

ated

and

im

prov

ed

Exi

stin

g st

ake-

hold

er r

elat

ions

m

anag

emen

t p

lan

upd

ated

and

im

prov

ed

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

A.3

.11

Driv

e th

e im

ple

men

tatio

n of

the

Imag

e Tu

rn

Aro

und

Cam

paig

n

Inte

grat

ed m

arke

t-in

g p

lan

Incr

ease

d pa

rtic

i-pa

tion

in n

atio

nal

stak

ehol

der

s co

nfer

ence

Incr

ease

d pa

rtic

i-pa

tion

in n

atio

nal

stak

ehol

der

s co

nfer

ence

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Cam

paig

ns a

nd

even

tsC

ampa

igns

and

ev

ents

Cam

paig

ns a

nd

even

tsC

ampa

igns

and

ev

ents

Cam

paig

ns a

nd

even

ts

A. 3

.12

Impr

ove

ICT

reso

urce

util

i-sa

tion

Rev

iew

ed a

nd a

p-

prov

ed IT

Tec

hnic

al

Pla

n

Rol

l out

ap

pro

ved

IT T

echn

ical

Pla

nR

oll o

ut a

pp

rove

d IT

Tec

hnic

al P

lan

Rol

l out

ap

pro

ved

IT T

echn

ical

Pla

n

Ap

prov

ed IC

T G

ov-

erna

nce

Fram

e-w

ork

Rol

l out

ap

prov

ed

ICT

Gov

erna

nce

Fram

ewor

k

Rol

l out

ap

pro

ved

ICT

Gov

erna

nce

Fram

ewor

k

Rol

l out

ap

pro

ved

ICT

Gov

erna

nce

Fram

ewor

k

Rol

l out

ap

pro

ved

ICT

Gov

erna

nce

Fram

ewor

k



CE

NT

RA

L S

ER

VIC

ES

RE

GU

LA

TO

RY

AN

D M

ON

ITO

RIN

G S

TR

AT

EG

Y

Mea

sura

ble

o

bje

ctiv

eP

erfo

rman

ce

Ind

icat

ors

Str

ateg

y S

ervi

ce D

eliv

ery

Targ

ets

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2)

Year

4

(201

2/2

013

)Ye

ar 5

(20

13/1

4)

Upd

ated

Bus

ines

s S

olut

ions

Rol

l out

upd

ated

B

usin

ess

Sol

utio

nsR

oll o

ut u

pd

ated

B

usin

ess

Sol

utio

nsR

oll o

ut u

pd

ated

B

usin

ess

Sol

utio

nsR

oll o

ut u

pd

ated

B

usin

ess

Sol

utio

ns

A.3

.13

Impr

ove

in-

form

atio

n m

anag

e-m

ent i

n D

CS

Imp

lem

enta

tion

and

mon

itorin

g of

th

e ut

iliza

tion

of

oper

atio

nal a

nd

man

agem

ent i

nfor

-m

atio

n sy

stem

s

Imp

lem

enta

tion

and

mon

itorin

g of

th

e ut

iliza

tion

of

oper

atio

nal a

nd

man

agem

ent i

nfor

-m

atio

n sy

stem

s

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Sys

tem

use

rs

trai

ned

Sys

tem

use

rs

trai

ned

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Dat

a au

dits

con

-du

cted

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Ap

prov

al o

f Inf

or-

mat

ion

& K

now

l-ed

ge M

anag

emen

t S

trat

egy

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Upd

ated

Inf

orm

a-tio

n P

lan

to in

form

M

ISP

and

op

era-

tiona

l sys

tem

s.

Upd

ated

Inf

orm

a-tio

n P

lan

to in

form

M

ISP

and

op

era-

tiona

l sys

tem

s.

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Imp

lem

enta

tion

of

Rec

ords

Man

age-

men

t Pla

n an

d S

trat

egy

Imp

lem

enta

tion

of

Rec

ords

Man

age-

men

t Pla

n an

d S

trat

egy

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Dev

elop

men

t of I

n-te

grat

ed R

esou

rce

Cen

tre

Mul

ti-Ye

ar-

Pla

n

IRC

Mul

ti-Ye

ar-P

lan

imp

lem

ente

dR

evie

w a

nd/o

r se

t ne

w t

arge

tR

evie

w a

nd/o

r se

t ne

w t

arge

tR

evie

w a

nd/o

r se

t ne

w t

arge

t

CE

NT

RA

L S

ER

VIC

ES

RE

GU

LA

TO

RY

AN

D M

ON

ITO

RIN

G S

TR

AT

EG

Y

Mea

sura

ble

o

bje

ctiv

eP

erfo

rman

ce

Ind

icat

ors

Str

ateg

y S

ervi

ce D

eliv

ery

Targ

ets

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2)

Year

4

(201

2/2

013

)Ye

ar 5

(20

13/1

4)

A.3

.14

Ens

ure

cent

ralis

ed d

ata

base

& in

form

atio

n sy

stem

for

mon

itor-

ing

of p

erfo

rman

ce

info

rmat

ion

on

rele

vant

out

put a

nd

outc

ome

indi

cato

rs

for

Com

mun

ica-

tions

, LS

O, G

ITO

, P

olic

y C

o-or

dina

-tio

n an

d R

esea

rch

and

Inte

rgov

ern-

men

tal R

elat

ions

Dat

a ba

se o

n:

Litig

atio

ns

Opi

nion

s Fi

ndin

gs

San

ctio

ns

Res

earc

h re

port

s P

artic

ipat

ion

in

inte

rnat

iona

l, lo

cal

and

clus

ter

stru

c-tu

res

DC

S p

erfo

rman

ce

ratin

g M

edia

cov

erag

e S

take

hold

ers

Eve

nts

Com

mun

icat

ion

with

pub

lics

Ana

lytic

al r

epor

t

Dat

a ba

se o

n:

Litig

atio

ns

Opi

nion

s Fi

ndin

gs

San

ctio

ns

Res

earc

h re

port

s P

artic

ipat

ion

in

inte

rnat

iona

l, lo

cal

and

clus

ter

stru

c-tu

res

DC

S p

erfo

rman

ce

ratin

g M

edia

cov

erag

e S

take

hold

ers

Eve

nts

Com

mun

icat

ion

with

pub

lics

Ana

lytic

al r

epor

t

Dat

a ba

se o

n:

Litig

atio

ns

Op

inio

ns

Find

ings

S

anct

ions

R

esea

rch

rep

orts

P

artic

ipat

ion

in

inte

rnat

iona

l, lo

cal

and

clus

ter

stru

c-tu

res

DC

S p

erfo

rman

ce

ratin

g M

edia

cov

erag

e S

take

hold

ers

Eve

nts

Com

mun

icat

ion

with

pub

lics

Ana

lytic

al r

epor

t

Dat

a ba

se o

n:

Litig

atio

ns

Op

inio

ns

Find

ings

S

anct

ions

R

esea

rch

rep

orts

P

artic

ipat

ion

in

inte

rnat

iona

l, lo

cal

and

clus

ter

stru

c-tu

res

DC

S p

erfo

rman

ce

ratin

g M

edia

cov

erag

e S

take

hold

ers

Eve

nts

Com

mun

icat

ion

with

pub

lics

Ana

lytic

al r

epor

t

Dat

a ba

se o

n:

Litig

atio

ns

Op

inio

ns

Find

ings

S

anct

ions

R

esea

rch

rep

orts

P

artic

ipat

ion

in

inte

rnat

iona

l, lo

cal

and

clus

ter

stru

c-tu

res

DC

S p

erfo

rman

ce

ratin

g M

edia

cov

erag

e S

take

hold

ers

Eve

nts

Com

mun

icat

ion

with

pub

lics

Ana

lytic

al r

epor

t

A.3

.15

Mon

itor

del

iver

y ag

ains

t p

erfo

rman

ce in

di-

cato

rs a

nd s

ervi

ce

del

iver

y ta

rget

s in

op

erat

ions

str

ateg

y

Qua

rter

ly p

erfo

rm-

ance

info

rmat

ion

repo

rt

Qua

rter

ly p

erfo

rm-

ance

info

rmat

ion

repo

rt

Qua

rter

ly p

erfo

rm-

ance

info

rmat

ion

repo

rt

Qua

rter

ly p

erfo

rm-

ance

info

rmat

ion

rep

ort

Qua

rter

ly p

erfo

rm-

ance

info

rmat

ion

rep

ort



OP

ER

AT

ION

S A

ND

MA

NA

GE

ME

NT

SU

PP

OR

T R

EG

UL

AT

OR

Y A

ND

MO

NIT

OR

ING

ST

RA

TE

GY

Mea

sura

ble

o

bje

ctiv

eP

erfo

rman

ce

Ind

icat

ors

Str

ateg

y S

ervi

ce D

eliv

ery

Targ

ets

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2)

Year

4

(201

2/2

013

)Ye

ar 5

(20

13/1

4)

A.4

. To

ensu

re

effe

ctiv

e p

lann

ing,

re

sour

cing

, d

eliv

ery,

pro

ject

m

anag

emen

t, m

onito

ring,

ev

alua

tion

and

repo

rtin

g fo

r im

prov

ed s

ervi

ce

del

iver

y

Per

cent

age

of

com

plia

nce

in

Com

plia

nce

Impr

ovem

ent P

lan

insp

ectio

n

A4.

1 E

nsur

e in

tegr

ated

S

trat

egic

, O

per

atio

nal,

Fina

ncia

l, H

R

and

IT p

lann

ing,

re

sour

cing

and

p

erfo

rman

ce

repo

rtin

g

Red

uced

aud

it qu

erie

s on

p

erfo

rman

ce

info

rmat

ion

Red

uced

aud

it qu

erie

s on

p

erfo

rman

ce

info

rmat

ion

Red

uced

aud

it qu

erie

s on

p

erfo

rman

ce

info

rmat

ion

Red

uced

aud

it q

uerie

s on

p

erfo

rman

ce

info

rmat

ion

Red

uced

aud

it q

uerie

s on

p

erfo

rman

ce

info

rmat

ion

Dep

artm

enta

l st

rate

gic

pla

n re

conc

iled

with

the

2010

/11

- 20

11/1

2 al

loca

ted

budg

et.

Rec

onci

le

dep

artm

enta

l st

rate

gic

pla

n w

ith th

e 20

11/1

2 -

2012

/13

allo

cate

d bu

dget

.

Rec

onci

le

dep

artm

enta

l st

rate

gic

pla

n w

ith th

e 20

12/1

3 -

2013

/14

allo

cate

d bu

dge

t.

Pla

nnin

g an

d bu

dge

ting

alig

ned

- pa

rt o

f op

erat

iona

l fu

nctio

ning

Pla

nnin

g an

d bu

dge

ting

alig

ned

- pa

rt o

f op

erat

iona

l fu

nctio

ning

A.4

.3 E

stab

lish

ef

fect

ive

stru

ctur

e,

syst

em a

nd

proc

esse

s fo

r po

rtfo

lio

man

agem

ent i

n D

CS

Pha

sed

inst

itutio

-na

lista

tion

of p

ortf

olio

m

anag

emen

t in

DC

S o

n th

e ba

sis

of P

MB

OK

pr

inci

ples

Impr

oved

del

iver

y by

pro

ject

in

com

plia

nce

with

pr

ojec

t pla

n

Imp

rove

d d

eliv

ery

by p

roje

ct in

co

mp

lianc

e w

ith

proj

ect p

lan

Imp

rove

d d

eliv

ery

by p

roje

ct in

co

mp

lianc

e w

ith

pro

ject

pla

n

Imp

rove

d d

eliv

ery

by p

roje

ct in

co

mp

lianc

e w

ith

pro

ject

pla

n

A.4

.4 I

mpr

ove

leve

ls o

f co

mp

lianc

e in

DC

S

Impr

ove

leve

l of

com

plia

nce

from

87

% to

92%

Impr

ove

leve

l of

com

plia

nce

from

92

% to

97%

Sus

tain

leve

l of

com

plia

nce

abov

e 97

%

Sus

tain

leve

l of

com

plia

nce

Sus

tain

leve

l of

com

plia

nce

A.4

.5. E

nsur

e ce

ntra

lised

d

ata

base

&

info

rmat

ion

syst

em

for

mon

itorin

g of

per

form

ance

in

form

atio

n on

re

leva

nt o

utpu

t an

d ou

tcom

e in

dica

tors

Dat

a ba

se o

n:

Insp

ectio

ns

Pla

ns

Rep

orts

S

ervi

ce d

eliv

ery

impr

ovem

ent p

lans

an

d re

port

s In

nova

tions

C

ente

rs o

f E

xcel

lenc

e A

naly

tical

rep

ort

Dat

a ba

se o

n:

Insp

ectio

ns

Pla

ns

Rep

orts

S

ervi

ce d

eliv

ery

impr

ovem

ent p

lans

an

d re

port

s In

nova

tions

C

ente

rs o

f E

xcel

lenc

e A

naly

tical

rep

ort

Dat

a ba

se o

n:

Insp

ectio

ns

Pla

ns

Rep

orts

S

ervi

ce d

eliv

ery

imp

rove

men

t pla

ns

and

rep

orts

In

nova

tions

C

ente

rs o

f E

xcel

lenc

e A

naly

tical

rep

ort

Dat

a ba

se o

n:

Insp

ectio

ns

Pla

ns

Rep

orts

S

ervi

ce d

eliv

ery

imp

rove

men

t pla

ns

and

rep

orts

In

nova

tions

C

ente

rs o

f E

xcel

lenc

e A

naly

tical

rep

ort

Dat

a ba

se o

n:

Insp

ectio

ns

Pla

ns

Rep

orts

S

ervi

ce d

eliv

ery

imp

rove

men

t pla

ns

and

rep

orts

In

nova

tions

C

ente

rs o

f E

xcel

lenc

e A

naly

tical

rep

ort

OP

ER

AT

ION

S A

ND

MA

NA

GE

ME

NT

SU

PP

OR

T R

EG

UL

AT

OR

Y A

ND

MO

NIT

OR

ING

ST

RA

TE

GY

Mea

sura

ble

o

bje

ctiv

eP

erfo

rman

ce

Ind

icat

ors

Str

ateg

y S

ervi

ce D

eliv

ery

Targ

ets

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2)

Year

4

(201

2/2

013

)Ye

ar 5

(20

13/1

4)

A.4

.6. M

onito

r d

eliv

ery

agai

nst

per

form

ance

in

dica

tors

and

se

rvic

e d

eliv

ery

targ

ets

in

oper

atio

ns s

trat

egy

Qua

rter

ly

per

form

ance

in

form

atio

n re

port

Qua

rter

ly

per

form

ance

in

form

atio

n re

port

Qua

rter

ly

per

form

ance

in

form

atio

n re

por

t

Qua

rter

ly

per

form

ance

in

form

atio

n re

por

t

Qua

rter

ly

per

form

ance

in

form

atio

n re

por

t

A.4

.7. E

nsur

e D

CS

pa

rtic

ipat

ion

in

Crim

inal

Jus

tice

Sys

tem

Rev

iew

in

ord

er to

ens

ure

corr

ectio

ns is

sues

ar

e ad

dres

sed

Iden

tify

com

pone

nts

that

w

ill pa

rtic

ipat

e in

th

e C

JS r

evie

w;

dev

elop

ed a

DC

S

agen

da

Imp

lem

ent t

he

findi

ngs/

reco

m-

men

dat

ions

of t

he

CJS

Mon

itor

the

imp

lem

en-t

atio

n of

CJS

find

ings

/re

com

-men

dat

ions

Mon

itor

the

imp

lem

enta

tion

of C

JS fi

ndin

gs/

reco

mm

end

atio

ns

Mon

itor

the

imp

lem

enta

tion

of C

JS

find

ings

/rec

om-

men

dat

ions

A4.

8 D

evel

opm

ent

of I

nnov

atio

n M

anag

emen

t Fr

amew

ork

Inno

vatio

n P

olic

y an

d In

nova

tion

Boa

rd e

stab

lishe

d

Func

tioni

ng

Inno

vatio

n B

oard

Func

tioni

ng

Inno

vatio

n B

aord

Func

tioni

ng

Inno

vatio

n B

aord

Func

tioni

ng

Inno

vatio

n B

aord

A4.

9 D

evel

opm

ent

of b

usin

ess

case

fo

r bu

sine

ss

cont

inui

ty

man

agem

ent

proj

ect

Ap

prov

ed b

usin

ess

case

and

pro

ject

in

itiat

ed

Pro

ject

Cha

rter

an

d P

roje

ct P

lan

Mon

itorin

g an

d E

vala

uatio

n

Mon

itorin

g an

d E

vala

uatio

n

Mon

itorin

g an

d E

vala

uatio

n



SE

CU

RIT

Y R

EG

UL

AT

OR

Y A

ND

MO

NIT

OR

ING

ST

RA

TE

GY

Mea

sura

ble

o

bje

ctiv

eP

erfo

rman

ce

Ind

icat

ors

Str

ateg

y S

ervi

ce D

eliv

ery

Targ

ets

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2)

Year

4

(201

2/2

013

)Ye

ar 5

(20

13/1

4)

B. 1

. To

prev

ent

per

sons

inca

rcer

-at

ed fr

om p

artic

i-pa

ting

in c

rimin

al

activ

ities

& e

scap

-in

g, b

y pr

ovid

ing

an e

nviro

nmen

t th

at e

nsur

es th

e sa

fety

of a

ll p

er-

sons

ent

rust

ed to

th

e d

epar

tmen

t’s

care

as

wel

l as

the

safe

ty o

f the

pu

blic

.

Num

ber

of a

s-sa

ults

in C

or-

rect

iona

l Cen

tres

an

d R

eman

d D

eten

tion

faci

litie

s (p

er 1

0 00

0 in

mat

es);

Per

cent

age

of

corr

ectio

nal c

en-

tres

and

rem

and

det

entio

n fa

cili-

ties

with

acc

ess

secu

rity

turn

stile

s in

stal

led

and

func

tioni

ng v

s th

e to

tal n

umb

er

of c

orre

ctio

nal

cent

res

and

re-

man

d d

eten

tion

faci

litie

s p

lann

ed

to h

ave

inst

alle

d an

d fu

nctio

ning

tu

rnst

yles

;N

umb

er o

f es

cap

es fr

om

Cor

rect

iona

l C

entr

es a

nd R

e-m

and

Det

entio

n Fa

cilit

ies

(per

1

000

inm

ates

) per

ye

ar;

Per

cent

age

of

vett

ed p

erso

nnel

vs

the

tota

l tot

al

per

sonn

el r

equi

r-in

g ve

ttin

g;N

umb

er o

f un-

natu

ral d

eath

s m

easu

red

per

10

000

inm

ates

• • • •

B.1

1. C

omp

lianc

e w

ith S

ecur

ity p

oli-

cies

, pro

cedu

res,

pr

ogra

mm

es,

stan

dar

ds &

ap

pli-

cab

le le

gisl

atio

n

Imp

lem

enta

tion

of

Sec

urity

pol

icie

s,

proc

edur

es, s

tand

-ar

ds &

ap

plic

able

le

gisl

atio

n m

oni-

tore

d

Imp

lem

enta

tion

of

Sec

urity

pol

icie

s,

proc

edur

es, s

tand

-ar

ds &

ap

plic

able

le

gisl

atio

n m

oni-

tore

d

Imp

lem

enta

tion

of

Sec

urity

pol

icie

s,

proc

edur

es, s

tand

-ar

ds

& a

pp

licab

le

legi

slat

ion

mon

i-to

red

Imp

lem

enta

tion

of

Sec

urity

pol

icie

s,

pro

ced

ures

, sta

nd-

ard

s &

ap

plic

able

le

gisl

atio

n m

oni-

tore

d

Imp

lem

enta

tion

of

Sec

urity

pol

icie

s,

pro

ced

ures

, sta

nd-

ard

s &

ap

plic

able

le

gisl

atio

n m

oni-

tore

d

C.1

. 1.1

Dev

elop

P

olic

y an

d Le

gisl

a-tiv

e Fr

amew

ork

on

rem

and

det

entio

n sy

stem

Wid

ely

Con

sulte

d W

hite

Pap

er

(JC

PS

, NG

Os

and

othe

r re

leva

nt

stak

ehol

der

s)

Par

liam

en-

tary

Pro

cess

es o

f co

nsul

tatio

n an

d ap

prov

al o

f Whi

te

Pap

er

Dev

elop

men

t of

Op

erat

iona

l Pol

i-ci

es

Trai

ning

Dra

ft B

ill on

p

erso

ns A

wai

ting

Tria

l and

Per

sons

A

wai

ting

Sen

tenc

-in

g

Wid

ely

Con

sulte

d B

ill (J

CP

S, N

GO

s an

d ot

her

rele

vant

st

akeh

old

ers)

Par

liam

enta

ry

Pro

cess

es o

f con

-su

ltatio

n

C1.

1.2

Mon

itorin

g th

e im

ple

men

tatio

n of

Vid

eo R

eman

d

Imp

lem

enta

tion

of

vid

eo r

eman

d in

7

faci

litie

s (P

hase

1)

Imp

lem

enta

tion

of

vid

eo r

eman

d in

14

faci

litie

s (P

hase

2)

Mai

ntai

n, m

onito

r-in

g an

d ev

alua

tion

Mai

ntai

n, m

onito

r-in

g an

d ev

alua

tion

Mai

ntai

n, m

onito

r-in

g an

d ev

alua

tion

C.1

.1.3

Est

ablis

h-m

ent o

f Rem

and

Det

entio

n Fa

cilit

ies

Ap

poin

tmen

t of a

Tr

ansa

ctio

n A

dvi

-so

r fo

r Fe

asib

ility

S

tud

y (4

Fac

ilitie

s)

Feas

ibili

ty R

e-po

rt s

ubm

itted

to

Tre

asur

y fo

r Fu

ndin

g.

Det

erm

inat

ion

of

Upg

radi

ng C

ost o

f 11

RD

Fs

Upg

rad

e 3

faci

litie

sU

pgr

ade

3 fa

cilit

ies

Up

grad

ing

3 fa

cili-

ties

Up

grad

ing

2 Fa

cili-

ties

B.1

.2. E

nsur

e ce

n-tr

alis

ed d

ata

base

&

info

rmat

ion

sys-

tem

for

mon

itorin

g of

per

form

ance

in

form

atio

n on

rel

-ev

ant o

utpu

t and

ou

tcom

e in

dica

tors

in

Sec

urity

Dat

a ba

se o

n:

Esc

apes

A

ssau

lts

Unn

atur

al d

eath

s P

artic

ipat

ion

of

per

sonn

el in

es-

cap

es

Err

oneo

us r

elea

ses

Acc

ess

secu

rity

A

naly

tical

rep

ort

Dat

a ba

se o

n:

Esc

apes

A

ssau

lts

Unn

atur

al d

eath

s P

artic

ipat

ion

of

per

sonn

el in

es-

cap

es

Err

oneo

us r

elea

ses

Acc

ess

secu

rity

A

naly

tical

rep

ort

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

SE

CU

RIT

Y R

EG

UL

AT

OR

Y A

ND

MO

NIT

OR

ING

ST

RA

TE

GY

Mea

sura

ble

o

bje

ctiv

eP

erfo

rman

ce

Ind

icat

ors

Str

ateg

y S

ervi

ce D

eliv

ery

Targ

ets

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2)

Year

4

(201

2/2

013

)Ye

ar 5

(20

13/1

4)

B.1

.3.D

evel

op a

se

curit

y p

erso

nnel

sk

ills

dev

elop

men

t fr

amew

ork

Sec

urity

per

sonn

el

skill

s d

evel

opm

ent

fram

ewor

k

Eva

luat

e th

e ef

-fe

ctiv

enes

s of

the

secu

rity

per

sonn

el

skill

s d

evel

opm

ent

fram

ewor

k

B.1

.4. D

evel

op a

se

curit

y ris

k m

an-

agem

ent f

ram

e-w

ork

Sec

urity

ris

k m

an-

agem

ent f

ram

e-w

ork

Eva

luat

e th

e ef

fec-

tiven

ess

of th

e se

-cu

rity

risk

man

age-

men

t fra

mew

ork

B.1

.5. D

evel

op a

n in

tegr

ated

sec

urity

te

chno

logy

fram

e-w

ork

Inte

grat

ed s

ecur

ity

tech

nolo

gy fr

ame-

wor

k

Eva

luat

e th

e ef

-fe

ctiv

enes

s of

the

inte

grat

ed s

ecur

ity

tech

nolo

gy fr

ame-

wor

k

B.1

.6. D

evel

op

imp

lem

ent a

faci

lity

secu

rity

optim

iza-

tion

fram

ewor

k

Faci

lity

secu

rity

optim

izat

ion

fram

e-w

ork

Eva

luat

e th

e ef

-fe

ctiv

enes

s of

the

faci

lity

secu

rity

optim

izat

ion

fram

e-w

ork

B.1

.7. M

onito

r d

eliv

ery

agai

nst

per

form

ance

indi

-ca

tors

and

ser

vice

d

eliv

ery

targ

ets

in

oper

atio

ns s

trat

egy

Qua

rter

ly p

erfo

rm-

ance

info

rmat

ion

repo

rt

Qua

rter

ly p

erfo

rm-

ance

info

rmat

ion

repo

rt

Qua

rter

ly p

erfo

rm-

ance

info

rmat

ion

rep

ort

Qua

rter

ly p

erfo

rm-

ance

info

rmat

ion

rep

ort

Qua

rter

ly p

erfo

rm-

ance

info

rmat

ion

rep

ort



CO

RR

EC

TIO

NS

RE

GU

LA

TO

RY

AN

D M

ON

ITO

RIN

G S

TR

AT

EG

Y

Mea

sura

ble

o

bje

ctiv

e P

erfo

rman

ce

Ind

icat

or

Str

ateg

yS

ervi

ce D

eliv

ery

Targ

ets

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2)

Year

4 (

2012

/13

)Ye

ar 5

(20

13/1

4)

C.1

. To

addr

ess

the

spec

ific

reha

bilit

atio

n ne

eds

of p

erso

ns

who

hav

e b

een

sent

ence

d to

co

rrec

tiona

l su

per

visi

on o

r se

nten

ced

to

inca

rcer

atio

n in

a

corr

ectio

nal

cent

re o

r pa

role

d,

thro

ugh

regu

lar

asse

ssm

ent

and

prov

idin

g co

rrec

tiona

l pr

ogra

mm

es

to a

ddre

ss a

ll th

e el

emen

ts

asso

ciat

ed

with

offe

ndin

g b

ehav

iour

.

Per

cent

age

of

over

crow

ding

in

Cor

rect

iona

l C

entr

es a

nd

Rem

and

Det

entio

n fa

cilit

ies;

Per

cent

age

of

inca

rcer

ated

of

fend

ers

with

se

nten

ces

long

er

than

24

mon

ths

with

cor

rect

iona

l se

nten

ce

pla

ns v

ersu

s th

e nu

mb

er o

f of

fend

ers

with

se

nten

ces

long

er

than

24

mon

ths;

Per

cent

age

of

com

preh

ensi

ve

profi

les

com

pile

d w

ithin

21

day

s ve

rsus

the

tota

l num

ber

of

offe

nder

s th

at

shou

ld h

ave

bee

n pr

ofile

d w

ithin

21

day

s;P

erce

ntag

e of

offe

nder

s pa

rtic

ipat

ing

in

a co

rrec

tions

pr

ogra

mm

e ca

lcul

ated

ag

ains

t tho

se

who

are

elig

ible

fo

r co

rrec

tions

pr

ogra

mm

es in

te

rms

of th

eir

sent

ence

pla

ns;

• • • •

C.1

. 1. D

evel

op a

po

licy

on r

eman

d d

eten

tion

syst

em

Pol

icy

on r

eman

d d

eten

tion

syst

emP

roce

dure

s fo

r P

olic

y on

rem

and

det

entio

n sy

stem

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

C.1

.2.

Dev

elop

sy

stem

for

serv

ice

leve

l agr

eem

ents

/

MO

U’s

and

re

mun

erat

ion

of

NG

Os

Pro

cedu

res

on

rem

uner

atio

n fo

r N

GO

ser

vice

pr

ovid

ers

appr

oved

Imp

lem

enta

tion

of p

roce

dure

s fo

r N

GO

ser

vice

pr

ovid

ers

Mon

itor

imp

lem

enta

tion

of p

roce

dur

es

for

NG

O s

ervi

ce

prov

ider

s

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

C.1

.3. M

onito

r co

mp

lianc

e w

ith

Cor

rect

ions

po

licie

s pr

oced

ures

, st

and

ards

, an

d ap

plic

able

le

gisl

atio

n

Imp

lem

enta

tion

of C

orre

ctio

ns

polic

ies,

pr

oced

ures

, st

and

ards

&

app

licab

le

legi

slat

ion

mon

itore

d

Imp

lem

enta

tion

of C

orre

ctio

ns

polic

ies,

pr

oced

ures

, st

and

ards

&

app

licab

le

legi

slat

ion

mon

itore

d

Imp

lem

enta

tion

of C

orre

ctio

ns

polic

ies,

pr

oced

ures

, st

and

ard

s &

ap

plic

able

le

gisl

atio

n m

onito

red

Imp

lem

enta

tion

of C

orre

ctio

ns

pol

icie

s,

pro

ced

ures

, st

and

ard

s &

ap

plic

able

le

gisl

atio

n m

onito

red

Imp

lem

enta

tion

of C

orre

ctio

ns

pol

icie

s,

pro

ced

ures

, st

and

ard

s &

ap

plic

able

le

gisl

atio

n m

onito

red

C.1

.4. M

onito

r d

eliv

ery

agai

nst

per

form

ance

in

dica

tors

and

se

rvic

e d

eliv

ery

targ

ets

in

oper

atio

ns s

trat

egy

Qua

rter

ly

per

form

ance

in

form

atio

n re

port

Qua

rter

ly

per

form

ance

in

form

atio

n re

port

Qua

rter

ly

per

form

ance

in

form

atio

n re

por

t

Qua

rter

ly

per

form

ance

in

form

atio

n re

por

t

Qua

rter

ly

per

form

ance

in

form

atio

n re

por

t

C.1

.5.

Dev

elop

C

orre

ctio

ns

mon

itorin

g an

d ev

alua

tion

tool

s

Mon

itorin

g to

ols

dev

elop

ed fo

r:

Cas

e M

anag

emen

t O

verc

row

ding

Imp

lem

ent t

ools

for

case

man

agem

ent

and

over

cro

wdi

ng

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

CO

RR

EC

TIO

NS

RE

GU

LA

TO

RY

AN

D M

ON

ITO

RIN

G S

TR

AT

EG

Y

Mea

sura

ble

o

bje

ctiv

e P

erfo

rman

ce

Ind

icat

or

Str

ateg

yS

ervi

ce D

eliv

ery

Targ

ets

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2)

Year

4 (

2012

/13

)Ye

ar 5

(20

13/1

4)

C.1

.6. D

evel

op

rem

and

det

entio

n to

ols

and

prot

ocol

s

Dev

elop

cl

assi

ficat

ion

tool

for

high

ris

k re

man

d d

etai

nees

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Dev

elop

4

prot

ocol

s fo

r m

anag

emen

t of

Rem

and

det

aine

es

- M

anag

emen

t of

H

igh

Ris

k R

eman

d d

etai

nees

-

For

eign

Nat

iona

l R

eman

d d

etai

nees

-

Tra

nspo

rtat

ion

of

Rem

and

det

aine

es

- S

ervi

ce

Pro

toco

ls

Trai

ning

on

appr

oved

P

roto

cols

D

evel

opm

ent o

f P

roto

cols

-

Bai

l Man

agem

ent

- C

ourt

Pro

cess

es

and

man

agem

ent

of id

entifi

ed a

liase

s

Imp

lem

ent a

nd

mon

itor

pro

toco

ls

for

man

agem

ent o

f re

man

d d

etai

nees

Imp

lem

ent a

nd

mon

itor

pro

toco

ls

for

man

agem

ent o

f re

man

d d

etai

nees

Imp

lem

ent a

nd

mon

itor

pro

toco

ls

for

man

agem

ent o

f re

man

d d

etai

nees

C.1

.7. E

nsur

e ce

ntra

lised

d

ata

base

&

info

rmat

ion

syst

em

for

mon

itorin

g of

per

form

ance

in

form

atio

n on

re

leva

nt o

utpu

t and

ou

tcom

e in

dica

tors

Dat

a ba

se o

n:

Ang

er

Man

agem

ent

prog

ram

mes

S

ubst

ance

Abu

se

prog

ram

mes

P

repa

rato

ry

Pro

gram

me

for

Sex

ual O

ffend

ers

Pre

-rel

ease

pr

ogra

mm

e N

ew B

egin

ning

s pr

ogra

mm

e C

ross

Roa

ds

prog

ram

me

Res

tora

tive

Just

ice

prog

ram

mes

A

naly

tical

rep

ort

Dat

a ba

se o

n:

Ang

er

Man

agem

ent

prog

ram

mes

S

ubst

ance

Abu

se

prog

ram

mes

P

repa

rato

ry

Pro

gram

me

for

Sex

ual O

ffend

ers

Pre

-rel

ease

pr

ogra

mm

es

New

Beg

inni

ngs

prog

ram

me

Cro

ss R

oads

pr

ogra

mm

e R

esto

rativ

e Ju

stic

e pr

ogra

mm

es

Beh

avio

ur

mod

ifica

tion

prog

ram

mes

A

naly

tical

rep

ort

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get



CO

RR

EC

TIO

NS

RE

GU

LA

TO

RY

AN

D M

ON

ITO

RIN

G S

TR

AT

EG

Y

Mea

sura

ble

o

bje

ctiv

e P

erfo

rman

ce

Ind

icat

or

Str

ateg

yS

ervi

ce D

eliv

ery

Targ

ets

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2)

Year

4 (

2012

/13

)Ye

ar 5

(20

13/1

4)

C.1

.8.

Dev

elop

/

proc

ure

furt

her

corr

ectio

nal

prog

ram

mes

.

Dev

elop

/

proc

ure

Beh

avio

ur

Mod

ifica

tion

Pro

gram

me

Dev

elop

/

proc

ure

vict

im

empo

wer

men

t pr

ogra

mm

es

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

C.1

.9. P

artic

ipat

e ef

fect

ivel

y in

JC

PS

N

atio

nal s

ub

stru

ctur

es

Dep

artm

ent o

f C

orre

ctio

nal

Ser

vice

s se

rvic

e d

eliv

ery

in J

CP

S

prio

ritie

s

Dep

artm

ent o

f C

orre

ctio

nal

Ser

vice

s se

rvic

e d

eliv

ery

in J

CP

S

prio

ritie

s

Dep

artm

ent o

f C

orre

ctio

nal

Ser

vice

s se

rvic

e d

eliv

ery

in J

CP

S

prio

ritie

s

Dep

artm

ent o

f C

orre

ctio

nal

Ser

vice

s se

rvic

e d

eliv

ery

in J

CP

S

prio

ritie

s

Dep

artm

ent o

f C

orre

ctio

nal

Ser

vice

s se

rvic

e d

eliv

ery

in J

CP

S

prio

ritie

s

C.1

.10.

Impr

ove

stak

ehol

der

re

latio

ns w

ithin

C

orre

ctio

ns fi

eld

Dev

elop

st

akeh

old

er

man

agem

ent

docu

men

t C

reat

e a

dat

a ba

se

of s

take

hold

ers

Est

ablis

h Le

arne

rshi

p P

rogr

amm

e w

ith

two

Aca

dem

ic

Inst

itutio

ns

Est

ablis

h pa

rtne

rshi

ps

with

the

follo

win

g st

akeh

old

ers:

N

ICR

O, K

hulis

a,

Pha

pha

ma,

Lov

e Li

fe, G

amb

ling

Ano

nym

ous,

A

lcoh

olic

s A

nony

mou

s an

d N

arco

tics

Ano

nym

ous.

Form

alis

e en

gage

men

ts w

ith

stak

ehol

der

s

Form

alis

e en

gage

men

ts w

ith

stak

ehol

der

s Le

arne

rshi

p P

rogr

amm

e ex

tend

ed to

ot

her

Aca

dem

ic

Inst

itutio

ns

Form

alis

e en

gage

men

ts w

ith

stak

ehol

der

s

Form

alis

e en

gage

men

ts w

ith

stak

ehol

der

s

CA

RE

RE

GU

LA

TO

RY

AN

D M

ON

ITO

RIN

G S

TR

AT

EG

Y

Mea

sura

ble

o

bje

ctiv

eP

erfo

rman

ce

Ind

icat

or

Str

ateg

yS

ervi

ce D

eliv

ery

Targ

ets

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2)

Year

4(2

012

/13

)Ye

ar 5

(2

013

/201

4)

D.1

. To

ensu

re th

e p

erso

nal w

ell-b

e-in

g of

inca

rcer

-at

ed p

erso

ns b

y pr

ovid

ing

vario

us

need

s-ba

sed

serv

ices

.

Num

ber

of o

ffend

-er

s on

ant

iretr

ovira

l tr

eatm

ent v

ersu

s th

e nu

mb

er o

f of

fend

ers

with

the

CD

4 co

unt b

elow

20

0;

Num

ber

of o

ffend

-er

s w

ho h

ave

test

ed

HIV

pos

itive

vs

the

tota

l num

ber

of

offe

nder

s w

ho h

ave

bee

n te

sted

; P

erce

ntag

e of

of-

fend

ers

trea

ted

with

m

enta

l illn

esse

s vs

th

e to

tal o

ffend

er

pop

ulat

ion

with

m

enta

l illn

esse

s;

Per

cent

age

of c

are

pro

gram

mes

pro

-vi

ded

by

exte

rnal

se

rvic

e p

rovi

der

s vs

the

tota

l num

ber

of

qua

lity

assu

red

care

pro

gram

mes

p

er y

ear;

Per

cent

-ag

e of

offe

nder

s p

artic

ipat

ing

in c

are

pro

gram

mes

vs

th

e to

tal o

ffend

er

pop

ulat

ion

who

are

el

igib

le fo

r ca

re p

ro-

gram

mes

in te

rms

of th

eir

sent

ence

p

lans

; P

erce

ntag

e of

of

fend

ers

par

-tic

ipat

ing

in c

are

pro

gram

mes

vs

the

tota

l offe

nder

• • • •

D.1

.1. C

omp

lianc

e w

ith

polic

ies

pro-

cedu

res,

sta

nd-

ards

, pro

gram

mes

an

d ap

plic

able

le

gisl

atio

n

Mon

itor

: C

omp

lianc

e w

ith

polic

ies,

pro

ce-

dure

s, s

tand

ards

an

d ap

plic

able

le

gisl

atio

n

Mon

itor

: C

omp

lianc

e w

ith

polic

ies,

pro

ce-

dure

s, s

tand

ards

an

d ap

plic

able

le

gisl

atio

n

Mon

itor

: C

omp

lianc

e w

ith

polic

ies,

pro

ce-

dure

s, s

tand

ard

s an

d ap

plic

able

le

gisl

atio

n

Mon

itor

: C

omp

lianc

e w

ith

pol

icie

s, p

roce

-d

ures

, sta

ndar

ds

and

app

licab

le

legi

slat

ion

Mon

itor

: C

omp

lianc

e w

ith

pol

icie

s, p

roce

dur

es,

stan

dar

ds

and

ap-

plic

able

legi

slat

ion

Mon

itor

: P

rovi

sion

of H

ealth

C

are

Ser

vice

s, H

IV

and

AID

S, S

ocia

l W

ork,

Psy

chol

ogi-

cal a

nd S

pirit

ual

Car

e pr

ogra

mm

es

and

serv

ices

Mon

itor

: P

rovi

sion

of

Hea

lth C

are

Ser

vice

s, H

IV

and

AID

S, S

ocia

l W

ork,

Psy

chol

ogi-

cal a

nd S

pirit

ual

Car

e pr

ogra

mm

es

and

serv

ices

Mon

itor

: P

rovi

sion

of H

ealth

C

are

Ser

vice

s, H

IV

and

AID

S, S

ocia

l W

ork,

Psy

chol

ogi-

cal a

nd S

piri

tual

C

are

pro

gram

mes

an

d se

rvic

es

Mon

itor

: P

rovi

sion

of H

ealth

C

are

Ser

vice

s, H

IV

and

AID

S, S

ocia

l W

ork,

Psy

chol

ogi-

cal a

nd S

piri

tual

C

are

pro

gram

mes

an

d se

rvic

es

Mon

itor

: P

rovi

sion

of H

ealth

C

are

Ser

vice

s, H

IV

and

AID

S, S

ocia

l W

ork,

Psy

chol

ogic

al

and

Sp

iritu

al C

are

pro

gram

mes

and

se

rvic

es

Mon

itor

: P

artic

ipat

ion

of o

f-fe

nder

s (in

clud

ing

spec

ial c

ateg

orie

s of

offe

nder

s, w

ith

spec

ial e

mp

hasi

s on

wom

en, b

abie

s w

ith th

eir

inca

rcer

-at

ed m

othe

rs, a

nd

child

ren

in c

onfli

ct

with

the

law

) in

thes

e pr

ogra

mm

es

Mon

itor

: P

artic

ipat

ion

of o

ffend

ers

(incl

udin

g sp

ecia

l ca

tego

ries

of o

f-fe

nder

s, w

ith s

pe-

cial

em

pha

sis

on

wom

en, b

abie

s w

ith th

eir

inca

r-ce

rate

d m

othe

rs,

and

child

ren

in

confl

ict w

ith th

e la

w) i

n th

ese

pro-

gram

mes

Mon

itor

: P

artic

ipat

ion

of o

f-fe

nder

s (in

clud

ing

spec

ial c

ateg

orie

s of

offe

nder

s, w

ith

spec

ial e

mp

hasi

s on

wom

en, b

abie

s w

ith th

eir

inca

rcer

-at

ed m

othe

rs, a

nd

child

ren

in c

onfli

ct

with

the

law

) in

thes

e p

rogr

amm

es

Mon

itor

: P

artic

ipat

ion

of o

f-fe

nder

s (in

clud

ing

spec

ial c

ateg

orie

s of

offe

nder

s, w

ith

spec

ial e

mp

hasi

s on

wom

en, b

abie

s w

ith th

eir

inca

rcer

-at

ed m

othe

rs, a

nd

child

ren

in c

onfli

ct

with

the

law

) in

thes

e p

rogr

amm

es

Mon

itor

: P

artic

ipat

ion

of o

f-fe

nder

s (in

clud

ing

spec

ial c

ateg

orie

s of

offe

nder

s, w

ith

spec

ial e

mp

hasi

s on

wom

en, b

abie

s w

ith th

eir

inca

rcer

-at

ed m

othe

rs, a

nd

child

ren

in c

onfli

ct

with

the

law

) in

thes

e p

rogr

amm

es



CA

RE

RE

GU

LA

TO

RY

AN

D M

ON

ITO

RIN

G S

TR

AT

EG

Y

Mea

sura

ble

o

bje

ctiv

eP

erfo

rman

ce

Ind

icat

or

Str

ateg

yS

ervi

ce D

eliv

ery

Targ

ets

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2)

Year

4(2

012

/13

)Ye

ar 5

(2

013

/201

4)

popu

latio

n; P

erce

nt-

age

of o

ffend

ers

on

med

ical

trea

tmen

t fo

r co

mm

unic

able

di

seas

es (e

xclu

d-in

g H

IV a

nd A

IDS

), hy

per

tens

ion

and

diab

etes

vs

the

tota

l of

fend

er p

opul

atio

n

D.1

.2. E

nsur

e ce

ntra

lised

dat

a ba

se &

info

rmat

ion

syst

em fo

r m

oni-

torin

g of

per

form

-an

ce in

form

atio

n on

rel

evan

t out

put

and

outc

ome

indi

cato

rs

Dat

a ba

se o

n:

Hea

lth C

are

Ser

v-ic

es,

HIV

and

AID

S,

Soc

ial W

ork,

P

sych

olog

ical

and

S

pirit

ual C

are

Ana

lytic

al r

epor

t:

Hea

lth C

are

Ser

v-ic

es,

HIV

and

AID

S,

Soc

ial W

ork,

P

sych

olog

ical

and

S

pirit

ual C

are

Dat

a ba

se o

n:

Hea

lth C

are

Ser

v-ic

es,

HIV

and

AID

S,

Soc

ial W

ork,

P

sych

olog

ical

and

S

pirit

ual C

are

Ana

lytic

al r

epor

t:

Hea

lth C

are

Ser

v-ic

es,

HIV

and

AID

S,

Soc

ial W

ork,

P

sych

olog

ical

and

S

pirit

ual C

are

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

D.1

.3. D

evel

op

/ pr

ocur

e ne

w

need

s ba

sed

care

pr

ogra

mm

es.

New

nee

ds b

ased

ca

re p

rogr

amm

es

avai

lab

le.

New

nee

ds b

ased

ca

re p

rogr

amm

es

avai

lab

le.

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

D.1

.4. P

artic

ipat

e in

nat

iona

l Soc

ial

Sec

tor

Clu

ster

su

bstr

uctu

res

Dep

artm

ent o

f C

orre

ctio

nal

Ser

vice

s se

rvic

e d

eliv

ery

on S

ocia

l S

ecto

r pr

iorit

ies.

Dep

artm

ent o

f C

orre

ctio

nal

Ser

vice

s se

rvic

e d

eliv

ery

on S

ocia

l S

ecto

r pr

iorit

ies.

Dep

artm

ent o

f C

orre

ctio

nal

Ser

vice

s se

rvic

e d

eliv

ery

on S

ocia

l S

ecto

r p

riorit

ies.

Dep

artm

ent o

f C

orre

ctio

nal

Ser

vice

s se

rvic

e d

eliv

ery

on S

ocia

l S

ecto

r p

riorit

ies.

Dep

artm

ent o

f Cor

-re

ctio

nal S

ervi

ces

serv

ice

del

iver

y on

S

ocia

l Sec

tor

prio

ri-tie

s.D

.1.5

. Im

prov

e st

akeh

old

er r

ela-

tions

Sta

keho

lder

man

-ag

emen

t doc

u-m

ent d

evel

oped

Form

alis

e en

-ga

gem

ents

with

st

akeh

old

ers

Form

alis

e en

-ga

gem

ents

with

st

akeh

old

ers

Form

alis

e en

-ga

gem

ents

with

st

akeh

old

ers

Form

alis

e en

gage

-m

ents

with

sta

ke-

hold

ers

Dat

a ba

se o

f ex

tern

al s

take

hold

-er

s an

d se

rvic

e pr

ovid

ers

avai

lab

le

Dat

a ba

se o

f ex

tern

al s

take

-ho

lder

s an

d se

rvic

e pr

ovid

ers

mai

ntai

ned

Rev

iew

and

up

-d

ate

dat

abas

e /o

r se

t new

tar

get

Rev

iew

and

up

-d

ate

dat

abas

e /o

r se

t new

tar

get

Rev

iew

and

up

dat

e d

atab

ase

/or

set

new

tar

get

D.1

.6. M

onito

r d

eliv

ery

agai

nst

per

form

ance

in

dica

tors

and

se

rvic

e d

eliv

ery

targ

ets

in o

per

a-tio

ns s

trat

egy

Qua

rter

ly p

erfo

rm-

ance

info

rmat

ion

repo

rt

Qua

rter

ly p

er-

form

ance

info

r-m

atio

n re

port

Qua

rter

ly p

erfo

rm-

ance

info

rmat

ion

rep

ort

Qua

rter

ly p

erfo

rm-

ance

info

rmat

ion

rep

ort

Qua

rter

ly p

erfo

rm-

ance

info

rmat

ion

rep

ort

DE

VE

LOP

ME

NT

RE

GU

LA

TO

RY

AN

D M

ON

ITO

RIN

G S

TR

AT

EG

Y

Mea

sura

ble

o

bje

ctiv

e

Per

form

ance

in

dic

ato

rS

trat

egy

Ser

vice

Del

iver

y Ta

rget

s

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2)

Year

4 (

2012

/13

)Ye

ar 5

(20

13/1

4)

E. 1

.To

prov

ide

need

s-ba

sed

educ

atio

nal,

skill

s an

d ot

her

dev

el-

opm

ent-

rela

ted

prog

ram

mes

, to

faci

litat

e th

e re

inte

-gr

atio

n of

offe

nd-

ers

into

com

mun

i-tie

s.

Num

ber

of o

ffend

-er

s pa

rtic

ipat

ing

in li

tera

cy p

ro-

gram

mes

aga

inst

th

ose

iden

tified

to

par

ticip

ate

as

per

thei

r S

ente

nce

Pla

ns;

Per

cent

age

of

offe

nder

s w

ho

have

reg

iste

red

for

AB

ET

prog

ram

mes

ve

rsus

the

tota

l of

fend

ers

elig

ible

fo

r A

BE

T; P

erce

nt-

age

of o

ffend

ers

in

FET

Pro

gram

mes

ca

lcul

ated

aga

inst

th

e to

tal o

ffend

er

popu

latio

n el

igib

le

for

FET;

Per

cent

-ag

e of

offe

nder

s pa

rtic

ipat

ing

in

skill

s d

evel

opm

ent

prog

ram

mes

vs

th

e to

tal o

ffend

er

popu

latio

n w

ho

are

elig

ible

for

skill

s d

evel

op-

men

t pro

gram

mes

in

term

s of

thei

r se

nten

ce p

lans

; P

erce

ntag

e of

of-

fend

ers

invo

lved

in

spor

ts, r

ecre

atio

n,

arts

and

cul

ture

pr

ogra

mm

es

calc

ulat

ed a

gain

st

the

tota

l offe

nder

po

pula

tion

per

ye

ar;

E.1

. 1. C

omp

lianc

e w

ith D

evel

opm

ent

polic

ies,

pro

ce-

dure

s, s

tand

ards

an

d ap

plic

able

le

gisl

atio

n

Mon

itor

: C

omp

lianc

e w

ith

polic

ies,

pro

ce-

dure

s, s

tand

ards

an

d ap

plic

able

leg-

isla

tion

on F

orm

al

Edu

catio

n, S

kills

D

evel

opm

ent,

SR

AC

, Pro

duct

ion

Wor

ksho

ps a

nd

Agr

icul

ture

Mon

itor

: C

omp

lianc

e w

ith

polic

ies,

pro

ce-

dure

s, s

tand

ards

an

d ap

plic

able

leg-

isla

tion

on F

orm

al

Edu

catio

n, S

kills

D

evel

opm

ent,

SR

AC

, Pro

duct

ion

Wor

ksho

ps a

nd

Agr

icul

ture

Mon

itor

: C

omp

lianc

e w

ith

polic

ies,

pro

ce-

dure

s, s

tand

ard

s an

d ap

plic

able

leg-

isla

tion

on F

orm

al

Edu

catio

n, S

kills

D

evel

opm

ent,

SR

AC

, Pro

duc

tion

Wor

ksho

ps a

nd

Agr

icul

ture

Mon

itor

: C

omp

lianc

e w

ith

pol

icie

s, p

roce

-d

ures

, sta

ndar

ds

and

app

licab

le le

g-is

latio

n on

For

mal

E

duc

atio

n, S

kills

D

evel

opm

ent,

SR

AC

, Pro

duc

tion

Wor

ksho

ps a

nd

Agr

icul

ture

Mon

itor

: C

omp

lianc

e w

ith

pol

icie

s, p

roce

-d

ures

, sta

ndar

ds

and

app

licab

le le

g-is

latio

n on

For

mal

E

duc

atio

n, S

kills

D

evel

opm

ent,

SR

AC

, Pro

duc

tion

Wor

ksho

ps a

nd

Agr

icul

ture

Com

plia

nce

im-

prov

ed b

y 10

%C

omp

lianc

e im

-pr

oved

by

10%

Com

plia

nce

im-

prov

ed b

y 10

%C

omp

lianc

e im

-p

rove

d by

10

%C

omp

lianc

e im

-p

rove

d by

10

%

E.1

.2. E

nsur

e ce

ntra

lised

dat

a ba

se &

info

rmat

ion

syst

em fo

r m

oni-

torin

g of

per

form

-an

ce in

form

atio

n on

rel

evan

t out

put

and

outc

ome

indi

cato

rs w

ithin

D

evel

opm

ent

Dat

a ba

se o

n:

Form

al e

duca

tion

Ski

lls d

evel

opm

ent

Pro

duct

ion

wor

k-sh

op a

nd A

gric

ul-

ture

S

port

s an

d R

ec-

reat

ion

Ana

lytic

al r

epor

t

Dat

a ba

se o

n:

Form

al e

duca

tion

Ski

lls d

evel

opm

ent

Pro

duct

ion

wor

k-sh

op a

nd A

gric

ul-

ture

S

port

s an

d R

ec-

reat

ion

Ana

lytic

al r

epor

t

Dat

a ba

se o

n:

Form

al e

duc

atio

n S

kills

dev

elop

men

t P

rod

uctio

n w

ork-

shop

and

Agr

icul

-tu

re

Sp

orts

and

Rec

-re

atio

n A

naly

tical

rep

ort

Dat

a ba

se o

n:

Form

al e

duc

atio

n S

kills

dev

elop

men

t P

rod

uctio

n w

ork-

shop

and

Agr

icul

-tu

re

Sp

orts

and

Rec

-re

atio

n A

naly

tical

rep

ort

Dat

a ba

se o

n:

Form

al e

duc

atio

n S

kills

dev

elop

men

t P

rod

uctio

n w

ork-

shop

and

Agr

icul

-tu

re

Sp

orts

and

Rec

-re

atio

n A

naly

tical

rep

ort

E.1

.3. C

onso

lidat

e po

vert

y al

levi

atio

n in

itiat

ives

, lin

k w

ith

War

on

Pov

-er

ty a

nd m

onito

r im

ple

men

tatio

n of

P

over

ty A

llevi

atio

n S

trat

egy.

Mon

itor

regi

onal

pr

ojec

ts a

nd r

epor

t on

prio

ritie

s.

Qua

rter

ly r

epor

ts

Mon

itor

regi

onal

pr

ojec

ts a

nd r

epor

t on

prio

ritie

s.

Qua

rter

ly r

epor

ts

Mon

itor

regi

onal

pr

ojec

ts a

nd r

epor

t on

prio

ritie

s.

Qua

rter

ly r

epor

ts

Mon

itor

regi

onal

p

roje

cts

and

rep

ort

on p

riorit

ies.

Qua

rter

ly r

epor

ts

Mon

itor

regi

onal

p

roje

cts

and

rep

ort

on p

riorit

ies.

Qua

rter

ly r

epor

ts

E.1

.4. P

artic

ipat

e in

nat

iona

l Soc

ial

Sec

tor

Clu

ster

su

bstr

uctu

res

Dep

artm

ent o

f C

orre

ctio

nal

Ser

vice

s se

rvic

e d

eliv

ery

on S

ocia

l S

ecto

r pr

iorit

ies.

Dep

artm

ent o

f C

orre

ctio

nal

Ser

vice

s se

rvic

e d

eliv

ery

on S

ocia

l S

ecto

r pr

iorit

ies.

Dep

artm

ent o

f C

orre

ctio

nal

Ser

vice

s se

rvic

e d

eliv

ery

on S

ocia

l S

ecto

r p

riorit

ies.

Dep

artm

ent o

f C

orre

ctio

nal

Ser

vice

s se

rvic

e d

eliv

ery

on S

ocia

l S

ecto

r p

riorit

ies.

Dep

artm

ent o

f C

orre

ctio

nal

Ser

vice

s se

rvic

e d

eliv

ery

on S

ocia

l S

ecto

r p

riorit

ies.



DE

VE

LOP

ME

NT

RE

GU

LA

TO

RY

AN

D M

ON

ITO

RIN

G S

TR

AT

EG

Y

Mea

sura

ble

o

bje

ctiv

e

Per

form

ance

in

dic

ato

rS

trat

egy

Ser

vice

Del

iver

y Ta

rget

s

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2)

Year

4 (

2012

/13

)Ye

ar 5

(20

13/1

4)

Per

cent

age

of

offe

nder

s pa

rtic

i-pa

ting

in p

rodu

c-tio

n w

orks

hop

and

agric

ultu

re

prog

ram

mes

vs

the

tota

l offe

nder

po

pula

tion

who

ar

e el

igib

le fo

r su

ch p

rogr

amm

es

in te

rms

of th

eir

sent

ence

pla

ns

E.1

.5. I

mpr

ove

stak

ehol

der

rel

a-tio

ns w

ithin

Dev

el-

opm

ent

Dev

elop

sta

ke-

hold

er m

anag

e-m

ent d

ocum

ent

Cre

ate

a d

ata

base

of

sta

keho

lder

s

Form

alis

e en

gage

-m

ents

with

sta

ke-

hold

ers

Form

alis

e en

gage

-m

ents

with

sta

ke-

hold

ers

Form

alis

e en

gage

-m

ents

with

sta

ke-

hold

ers

Form

alis

e en

gage

-m

ents

with

sta

ke-

hold

ers

Dat

a ba

se o

f ex-

tern

al s

take

hold

ers

and

serv

ice

prov

id-

ers

avai

lab

le

Dat

a ba

se o

f ex-

tern

al s

take

hold

ers

and

serv

ice

prov

id-

ers

mai

ntai

ned

Rev

iew

and

up

dat

e d

atab

ase

/or

set

new

tar

get

Rev

iew

and

up

dat

e d

atab

ase

/or

set

new

tar

get

Rev

iew

and

up

dat

e d

atab

ase

/or

set

new

tar

get

E.1

.6. M

onito

r an

d ex

pand

del

iver

y ag

ains

t per

form

-an

ce in

dica

tors

an

d se

rvic

e d

eliv

ery

targ

ets

in

oper

atio

ns s

trat

egy

Qua

rter

ly p

erfo

rm-

ance

info

rmat

ion

repo

rt

Qua

rter

ly p

erfo

rm-

ance

info

rmat

ion

repo

rt

Qua

rter

ly p

erfo

rm-

ance

info

rmat

ion

rep

ort

Qua

rter

ly p

erfo

rm-

ance

info

rmat

ion

rep

ort

Qua

rter

ly p

erfo

rm-

ance

info

rmat

ion

rep

ort

SO

CIA

L R

EIN

TE

GR

AT

ION

RE

GU

LA

TO

RY

AN

D M

ON

ITO

RIN

G S

TR

AT

EG

Y

Mea

sura

ble

o

bje

ctiv

e

Per

form

ance

In

dic

ato

rS

trat

egy

Ser

vice

Del

iver

y Ta

rget

s

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2Ye

ar 4

(20

12/1

3)

Year

5 (

2013

/14

)

F.1

To p

rovi

de

need

s-ba

sed

prog

ram

mes

and

se

rvic

es to

offe

nd-

ers

to fa

cilit

ate

thei

r so

cial

acc

ept-

ance

and

effe

ctiv

e re

inte

grat

ion

of

offe

nder

s in

to th

eir

com

mun

ities

Per

cent

age

of

paro

le v

iola

tions

p

er 1

0 00

0 pa

rol-

ees;

Per

cent

age

of c

ases

con

sid-

ered

by

the

pa-

role

boa

rd v

ersu

s th

e nu

mb

er o

f ca

ses

elig

ible

for

cons

ider

atio

n;P

erce

ntag

e of

ca

ses

refe

rred

to

the

paro

le r

evie

w

boar

d p

er 1

00

case

s co

nsid

-er

ed b

y th

e P

arol

e B

oard

; P

erce

ntag

e of

Rem

and

Det

aine

es u

nder

C

omm

unity

su-

per

visi

on v

ersu

s th

e to

tal r

eman

d d

etai

nee

popu

la-

tion

with

bai

l;P

erce

ntag

e of

pro

batio

n-er

s ve

rsus

the

tota

l num

ber

of

inca

rcer

ated

of

fend

ers

with

se

nten

ces

less

th

an 2

4 m

onth

s;N

umb

er o

f Par

ole

case

s in

whi

ch

vict

ims

of c

rime

mak

e re

pres

en-

tatio

n vs

the

tota

l nu

mb

er o

f Par

ole

Cas

es

• • • • •

F.1.

1. C

omp

lianc

e w

ith S

ocia

l Rei

nte-

grat

ion

polic

ies,

pr

oced

ures

, sta

nd-

ards

and

ap

plic

a-b

le le

gisl

atio

n

Mon

itor:

C

omp

lianc

e w

ith p

olic

ies,

p

roce

dure

s,

pro

gram

mes

, st

and

ards

and

ap

-p

licab

le le

gisl

atio

n P

rovi

sion

of

rein

tegr

atio

n p

rogr

amm

es a

nd

serv

ices

E

nrol

men

t and

pa

rtic

ipat

ion

of

paro

lees

and

pro

-ba

tione

rs in

thes

e p

rogr

amm

es

Mon

itor:

C

omp

lianc

e w

ith

Soc

ial r

eint

egra

-tio

n po

licie

s,

proc

edur

es, p

ro-

gram

mes

, sta

nd-

ards

and

ap

plic

a-b

le le

gisl

atio

n

Mon

itor:

C

omp

lianc

e w

ith

Soc

ial r

eint

egra

-tio

n p

olic

ies,

pr

oced

ures

, pro

-gr

amm

es, s

tand

-ar

ds a

nd a

pp

lica-

ble

legi

slat

ion

Mon

itor:

C

omp

lianc

e w

ith

Soc

ial r

eint

egra

-tio

n p

olic

ies,

p

roce

dur

es, p

ro-

gram

mes

, sta

nd-

ard

s an

d ap

plic

a-b

le le

gisl

atio

n

Mon

itor:

C

omp

lianc

e w

ith

Soc

ial r

eint

egra

-tio

n p

olic

ies,

p

roce

dur

es, p

ro-

gram

mes

, sta

nd-

ard

s an

d ap

plic

a-b

le le

gisl

atio

n

F.1.

2. M

onito

r, ev

alua

te a

nd

repo

rt o

n ef

fec-

tive

adm

inis

trat

ion

of C

orre

ctio

nal

Sup

ervi

sion

and

P

arol

e sy

stem

s

Ap

prov

ed c

omp

li-an

ce m

onito

ring

tool

for

CS

PB

’s.

Rep

ort o

n co

mp

li-an

ce m

onito

ring.

Bie

nnia

l mon

itorin

g re

port

on

audi

t of

10 %

of C

MC

’s &

P

arol

e B

oard

s.

Bie

nnia

l mon

itorin

g re

por

t on

aud

it of

10

% o

f CM

C’s

&

Par

ole

Boa

rds.

Bie

nnia

l mon

itorin

g re

por

t on

aud

it of

10

% o

f CM

C’s

&

Par

ole

Boa

rds.

Bie

nnia

l mon

itorin

g re

por

t on

aud

it of

10

% o

f CM

C’s

&

Par

ole

Boa

rds.

F.1.

3 E

nsur

e ce

n-tr

alis

ed d

ata

base

&

info

rmat

ion

sys-

tem

for

mon

itorin

g of

per

form

ance

in

form

atio

n on

rel

-ev

ant o

utpu

t and

ou

tcom

e in

dica

tors

in

Soc

ial R

eint

e-gr

atio

n

Dat

abas

e on

: of

fend

ers

elig

ible

fo

r pa

role

. of

fend

ers

cons

id-

ered

for

paro

le

offe

nder

s aw

ard

ed

paro

le

offe

nder

s (o

n pr

o-ba

tion

)sen

tenc

ed

to c

orre

ctio

nal

sup

ervi

sion

by

the

Cou

rt

CS

PB

dis

agre

e-m

ent w

ith C

MC

P

arol

e re

view

b

oard

dis

agre

e-m

ent w

ith C

SP

B

Dat

abas

e on

: of

fend

ers

elig

ible

fo

r pa

role

. of

fend

ers

cons

id-

ered

for

paro

le

offe

nder

s aw

ard

ed

paro

le

offe

nder

s (o

n pr

o-ba

tion

)sen

tenc

ed

to c

orre

ctio

nal

sup

ervi

sion

by

the

Cou

rt

CS

PB

dis

agre

e-m

ent w

ith C

MC

P

arol

e re

view

bo

ard

disa

gree

-m

ent w

ith C

SP

B

Dat

abas

e on

: of

fend

ers

elig

ible

fo

r pa

role

. of

fend

ers

cons

id-

ered

for

paro

le

offe

nder

s aw

ard

ed

paro

le

offe

nder

s (o

n p

ro-

batio

n )s

ente

nced

to

cor

rect

iona

l su

per

visi

on b

y th

e C

ourt

C

SP

B d

isag

ree-

men

t with

CM

C

Par

ole

revi

ew

boar

d d

isag

ree-

men

t with

CS

PB

Dat

abas

e on

: of

fend

ers

elig

ible

fo

r pa

role

. of

fend

ers

cons

id-

ered

for

paro

le

offe

nder

s aw

ard

ed

paro

le

offe

nder

s (o

n p

ro-

batio

n )s

ente

nced

to

cor

rect

iona

l su

per

visi

on b

y th

e C

ourt

C

SP

B d

isag

ree-

men

t with

CM

C

Par

ole

revi

ew

boa

rd d

isag

ree-

men

t with

CS

PB

Dat

abas

e on

: of

fend

ers

elig

ible

fo

r pa

role

. of

fend

ers

cons

id-

ered

for

paro

le

offe

nder

s aw

ard

ed

paro

le

offe

nder

s (o

n p

ro-

batio

n )s

ente

nced

to

cor

rect

iona

l su

per

visi

on b

y th

e C

ourt

C

SP

B d

isag

ree-

men

t with

CM

C

Par

ole

revi

ew

boa

rd d

isag

ree-

men

t with

CS

PB



SO

CIA

L R

EIN

TE

GR

AT

ION

RE

GU

LA

TO

RY

AN

D M

ON

ITO

RIN

G S

TR

AT

EG

Y

Mea

sura

ble

o

bje

ctiv

e

Per

form

ance

In

dic

ato

rS

trat

egy

Ser

vice

Del

iver

y Ta

rget

s

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2Ye

ar 4

(20

12/1

3)

Year

5 (

2013

/14

)

Par

ole

Rev

iew

B

oard

dis

agre

e-m

ent w

ith C

SP

B

Par

ole

viol

atio

ns

Com

mun

ity c

or-

rect

ions

ser

vice

p

rovi

der

s R

eint

egra

tion

pro-

gram

mes

A

naly

tical

rep

ort

Par

ole

Rev

iew

B

oard

dis

agre

e-m

ent w

ith C

SP

B

Par

ole

viol

atio

ns

Com

mun

ity c

or-

rect

ions

ser

vice

pr

ovid

ers

Rei

nteg

ratio

n pr

o-gr

amm

es

Ana

lytic

al r

epor

t

Par

ole

Rev

iew

B

oard

dis

agre

e-m

ent w

ith C

SP

B

Par

ole

viol

atio

ns

Com

mun

ity c

or-

rect

ions

ser

vice

pr

ovid

ers

Rei

nteg

ratio

n p

ro-

gram

mes

A

naly

tical

rep

ort

Par

ole

Rev

iew

B

oard

dis

agre

e-m

ent w

ith C

SP

B

Par

ole

viol

atio

ns

Com

mun

ity c

or-

rect

ions

ser

vice

p

rovi

der

s R

eint

egra

tion

pro

-gr

amm

es

Ana

lytic

al r

epor

t

Par

ole

Rev

iew

B

oard

dis

agre

e-m

ent w

ith C

SP

B

Par

ole

viol

atio

ns

Com

mun

ity c

or-

rect

ions

ser

vice

p

rovi

der

s R

eint

egra

tion

pro

-gr

amm

es

Ana

lytic

al r

epor

t

F1.4

. Im

prov

ed

stak

ehol

der

in-

volv

emen

t in

com

-m

unity

cor

rect

ions

Dev

elop

sta

ke-

hold

er m

anag

e-m

ent d

ocum

ent

Form

alis

e en

gage

-m

ents

with

sta

ke-

hold

ers

Form

alis

e en

gage

-m

ents

with

sta

ke-

hold

ers

Form

alis

e en

gage

-m

ents

with

sta

ke-

hold

ers

Form

alis

e en

gage

-m

ents

with

sta

ke-

hold

ers

Cre

ate

a d

ata

base

of

sta

keho

lder

sM

aint

ain

and

up-

dat

e d

ata

base

Mai

ntai

n an

d up

-d

ate

dat

a ba

seM

aint

ain

and

up-

dat

e d

ata

base

Mai

ntai

n an

d up

-d

ate

dat

a ba

se

Pro

mot

e al

tern

a-tiv

e no

n cu

stod

ial

sent

enci

ng

Pro

mot

e al

tern

a-tiv

e no

n cu

stod

ial

sent

enci

ng

Pro

mot

e al

tern

a-tiv

e no

n cu

stod

ial

sent

enci

ng

Pro

mot

e al

tern

a-tiv

e no

n cu

stod

ial

sent

enci

ng

Pro

mot

e al

tern

a-tiv

e no

n cu

stod

ial

sent

enci

ng

F.1.

5.

Mon

itor

imp

lem

enta

tion

of

syst

ems

and

tool

s fo

r co

mm

unity

cor

-re

ctio

ns

imp

lem

enta

tion

of

the

adm

issi

on r

isk

clas

sific

atio

n to

ol

for

prob

atio

ners

an

d pa

role

es a

t co

mm

unity

cor

rec-

tions

offi

ces

Mon

itor

the

im-

ple

men

tatio

n of

th

e ad

mis

sion

ris

k cl

assi

ficat

ion

tool

fo

r pr

obat

ione

rs

and

paro

lees

at

com

mun

ity c

orre

c-tio

ns o

ffice

s

Mon

itor

and

eval

u-at

eR

evie

w a

nd u

pd

ate

adm

issi

on r

isk

clas

sific

atio

n to

ol

Mon

itor

and

eval

u-at

e

F1.6

Dev

elop

vic

tim

sup

port

inte

rven

-tio

n pr

ogra

mm

es

Rea

lign

dep

art-

men

tal p

olic

y w

ith

the

inte

rgra

ted

clus

ter

polic

y on

V

EP.

(dra

ft s

trat

-eg

y on

res

tora

tive

just

ice)

Wor

k st

udy

inve

sti-

gatio

n on

ap

prop

ri-at

e st

ruct

ures

for

imp

lem

enta

tion

of

rest

orat

ive

just

ice

Trai

ning

of s

taff

on

rest

orat

ive

just

ice

Mon

itor

the

imp

le-

men

tatio

nM

onito

r th

e im

ple

-m

enta

tion

Ap

prov

ed p

olic

y p

roce

dure

s on

re

stor

ativ

e ju

stic

e

Cre

ate

an e

lec-

tron

ic d

ata

base

fo

r vi

ctim

s

FAC

ILIT

IES

RE

GU

LA

TO

RY

AN

D M

ON

ITO

RIN

G S

TR

AT

EG

Y

Mea

sura

ble

o

bje

ctiv

eP

erfo

rman

ce

Ind

icat

or

Str

ateg

yS

ervi

ce D

eliv

ery

Targ

ets

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2)

Year

4 (

2012

/13

)Ye

ar 5

(20

13/1

4)

G.1

. Pro

vid

e fa

cili-

ties

to s

uppo

rt th

e d

epar

tmen

t in

its

core

func

tions

of

secu

rity,

cor

rec-

tions

, dev

elop

men

t an

d ca

re a

nd s

o-ci

al r

eint

egra

tion.

Num

ber

of n

ew

bed

spa

ces

crea

ted

vers

us

pla

nned

for

new

b

ed s

pace

s

G.1

.1. C

omp

lianc

e w

ith F

acili

ties

poli-

cies

, pro

cedu

res,

m

inim

um r

equi

re-

men

ts, s

tand

ards

an

d ap

plic

able

le

gisl

atio

n

Ser

vice

Lev

el

Agr

eem

ent w

ith

DP

W a

ppr

oved

an

d m

onito

red

Ap

prov

e an

d m

oni-

tor

Ser

vice

Lev

el

Agr

eem

ent w

ith

DP

W

Ap

pro

ve a

nd m

oni-

tor

Ser

vice

Lev

el

Agr

eem

ent w

ith

DP

W

Ap

pro

ve a

nd m

oni-

tor

Ser

vice

Lev

el

Agr

eem

ent w

ith

DP

W

Ap

pro

ve a

nd m

oni-

tor

Ser

vice

Lev

el

Agr

eem

ent w

ith

DP

W

Com

plia

nce

with

p

olic

ies,

pro

ce-

dur

es, m

inim

um

requ

irem

ents

, st

and

ards

and

ap

-p

licab

le le

gisl

atio

n m

onito

red

Mon

itor

com

pli-

ance

with

pol

i-ci

es, p

roce

dure

s,

min

imum

req

uire

-m

ents

, sta

ndar

ds

and

appl

icab

le

legi

slat

ion

Mon

itor

com

pli-

ance

with

pol

i-ci

es, p

roce

dur

es,

min

imum

req

uire

-m

ents

, sta

ndar

ds

and

app

licab

le

legi

slat

ion

Mon

itor

com

pli-

ance

with

pol

i-ci

es, p

roce

dur

es,

min

imum

req

uire

-m

ents

, sta

ndar

ds

and

app

licab

le

legi

slat

ion

Mon

itor

com

pli-

ance

with

pol

i-ci

es, p

roce

dur

es,

min

imum

req

uire

-m

ents

, sta

ndar

ds

and

app

licab

le

legi

slat

ion

G.1

.2. E

nsur

e ce

n-tr

alis

ed d

ata

base

&

info

rmat

ion

sys-

tem

for

mon

itorin

g of

per

form

ance

in

form

atio

n on

rel

-ev

ant o

utpu

t and

ou

tcom

e in

dica

tors

in

Fac

ilitie

s

Dat

abas

e on

ava

il-ab

le a

nd a

dditi

onal

b

ed s

pace

s cr

e-at

ed

Dat

a ba

se u

pdat

ed

with

add

ition

al b

ed

spac

es a

nd e

xist

-in

g sp

ace

utili

za-

tion

verifi

ed

Dat

a ba

se u

pd

ated

w

ith a

dd

ition

al b

ed

spac

es a

nd e

xist

-in

g sp

ace

utili

za-

tion

verifi

ed

Dat

a ba

se u

pd

ated

w

ith a

dd

ition

al b

ed

spac

es a

nd e

xist

-in

g sp

ace

utili

za-

tion

verifi

ed

Dat

a ba

se u

pd

ated

w

ith a

dd

ition

al b

ed

spac

es a

nd e

xist

-in

g sp

ace

utili

za-

tion

verifi

ed

G.1

.3.

Pro

vid

e

leas

ehol

d of

fice

acco

mm

odat

ion

for

all n

eeds

Leas

ed o

ffice

ac

com

mod

atio

n su

stai

ned

% o

f ren

tal n

eeds

ad

dres

sed.

Leas

ed o

ffice

ac

com

mod

atio

n su

stai

ned

% o

f ren

tal n

eeds

ad

dres

sed.

Leas

ed o

ffice

ac

com

mod

atio

n su

stai

ned

% o

f ren

tal n

eed

s ad

dre

ssed

.

Leas

ed o

ffice

ac

com

mod

atio

n su

stai

ned

% o

f ren

tal n

eed

s ad

dre

ssed

.

Leas

ed o

ffice

ac

com

mod

atio

n su

stai

ned

% o

f ren

tal n

eed

s ad

dre

ssed

. Bas

e-lin

e in

fo

G.1

.4.M

anag

emen

t of

sta

keho

lder

s w

ithin

Fac

ilitie

s

Sta

keho

lder

man

-ag

emen

t doc

u-m

ent d

evel

oped

Eng

agem

ents

w

ith s

take

hold

ers

form

alis

ed

Eng

agem

ents

w

ith s

take

hold

ers

form

alis

ed

Eng

agem

ents

w

ith s

take

hold

ers

form

alis

ed

Eng

agem

ents

w

ith s

take

hold

ers

form

alis

ed

G.1

.5. M

onito

r d

eliv

ery

agai

nst

per

form

ance

indi

-ca

tors

and

ser

vice

d

eliv

ery

targ

ets

in

oper

atio

ns s

trat

egy

Qua

rter

ly p

erfo

rm-

ance

info

rmat

ion

repo

rt

Qua

rter

ly p

erfo

rm-

ance

info

rmat

ion

repo

rt

Qua

rter

ly p

erfo

rm-

ance

info

rmat

ion

rep

ort

Qua

rter

ly p

erfo

rm-

ance

info

rmat

ion

rep

ort

Qua

rter

ly p

erfo

rm-

ance

info

rmat

ion

rep

ort



FIN

AN

CE

AN

D S

UP

PLY

CH

AIN

OP

ER

AT

ION

S S

TR

AT

EG

Y

Mea

sura

ble

o

bje

ctiv

e P

erfo

rman

ce

Ind

icat

or

Str

ateg

yS

ervi

ce D

eliv

ery

Targ

ets

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2)

Year

4 (

2012

/13

)Ye

ar 5

(20

13/1

4)

A.1

. To

prov

ide

ef-

fect

ive

and

effic

ient

fin

anci

al a

nd s

up-

ply

cha

in m

anag

e-m

ent.

Per

cent

age

of

exp

endi

ture

; P

erce

ntag

e o

f ex

pen

ditu

re to

HD

I se

rvic

e pr

ovid

ers;

N

umb

er o

f aud

it qu

alifi

catio

ns a

nd

mat

ters

of e

mp

ha-

sis

A.1

.1. M

onito

r co

mp

lianc

e w

ith

Fina

nce

& S

CM

pr

escr

ipts

Find

ings

on

finan

ce

and

sup

ply

cha

in

man

agem

ent o

n m

onito

ring

visi

ts

imp

lem

ente

d an

d m

onito

red

in 2

m

anag

emen

t are

as

per

reg

ion

Find

ings

on

finan

ce

and

sup

ply

cha

in

man

agem

ent o

n m

onito

ring

visi

ts

imp

lem

ente

d an

d m

onito

red

in 2

m

anag

emen

t are

as

per

reg

ion

Find

ings

on

finan

ce

and

sup

ply

cha

in

man

agem

ent o

n m

onito

ring

visi

ts

imp

lem

ente

d an

d m

onito

red

in 2

m

anag

emen

t are

as

per

reg

ion

Find

ings

on

finan

ce

and

sup

ply

cha

in

man

agem

ent o

n m

onito

ring

visi

ts

imp

lem

ente

d an

d m

onito

red

in 2

m

anag

emen

t are

as

per

reg

ion

Find

ings

on

finan

ce

and

sup

ply

cha

in

man

agem

ent o

n m

onito

ring

visi

ts

imp

lem

ente

d an

d m

onito

red

in 2

m

anag

emen

t are

as

per

reg

ion

Iden

tified

defi

cien

-ci

es in

200

8/0

9 A

GS

A m

anag

e-m

ent a

nd a

udit

repo

rts

redu

ced

Iden

tified

defi

cien

-ci

es in

200

9/1

0 A

GS

A m

anag

e-m

ent a

nd a

udit

repo

rts

redu

ced

Iden

tified

defi

cien

-ci

es in

201

0/1

1 A

GS

A m

anag

e-m

ent a

nd a

udit

rep

orts

red

uced

No

mat

ters

of

emp

hasi

s an

d au

dit

qua

lifica

tions

d

efici

enci

es id

enti-

fied

in 2

012/

13 b

y A

GS

A

No

mat

ters

of

emp

hasi

s an

d au

dit

qua

lifica

tions

d

efici

enci

es id

enti-

fied

in 2

013

/14

by

AG

SA

A.1

.2. I

mp

lem

ent

cent

ralis

ed d

ata

base

& in

form

atio

n sy

stem

for

mon

i-to

ring

of p

erfo

rm-

ance

info

rmat

ion

on r

elev

ant o

utpu

t an

d ou

tcom

e in

di-

cato

rs fo

r fin

ance

an

d su

pp

ly c

hain

m

anag

emen

t

Cre

ated

dat

a ba

se

on:

Loss

es

Dis

posa

ls

Deb

ts

Flee

t man

agem

ent

Bid

s A

naly

tical

rep

ort

Cre

ated

dat

a ba

se

on:

Loss

es

Dis

posa

ls

Deb

ts

Flee

t man

agem

ent

Bid

s A

naly

tical

rep

ort

Rev

iew

and

/or

set

new

tar

gets

R

evie

w a

nd/o

r se

t ne

w t

arge

tsR

evie

w a

nd/o

r se

t ne

w t

arge

ts

OPERATIONS STRATEGY

CO

RP

OR

AT

E S

ER

VIC

ES

OP

ER

AT

ION

S S

TR

AT

EG

Y

Mea

sura

ble

o

bje

ctiv

e P

erfo

rman

ce

Ind

icat

or

Str

ateg

yS

ervi

ce D

eliv

ery

Targ

ets

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2)

Year

4 (

2012

/13

)Ye

ar 5

(20

13/1

4)

A. 2

. To

impr

ove

hum

an r

esou

rce

capa

city

and

man

-ag

emen

t to

enab

le

the

dep

artm

ent t

o fu

lfill

its m

and

ate

Per

cent

age

of

com

plia

nce

with

G

over

nmen

t E

quity

tar

gets

N

umb

er o

f p

erso

n d

ays

lost

due

to le

ave

agai

nst t

he to

tal

num

ber

of a

nnua

l w

orki

ng d

ays

Num

ber

of g

riev-

ance

s ha

ndle

d w

ithin

30

day

s vs

th

e to

tal n

umb

er

of g

rieva

nces

re

cord

edP

erce

ntag

e of

po

sts

not fi

lled

vs

finan

ced

post

sN

umb

er o

f per

-so

n d

ays

lost

due

to

sus

pen

sion

s ag

ains

t the

tota

l nu

mb

er o

f ann

ual

wor

king

day

s

• • • • •

A2.

1.C

omp

lianc

e w

ith H

R p

olic

ies,

pr

oced

ures

, sta

nd-

ards

and

ap

plic

a-b

le le

gisl

atio

n

A.2

.2. C

oord

i-na

te a

nd m

onito

r im

prov

emen

t of

prov

isio

n, m

aint

e-na

nce

and

man

-ag

emen

t of h

uman

re

sour

ces

HR

pol

icie

s im

ple

-m

ente

d:

Rec

ruitm

ent,

Tran

sfer

s an

d Te

rmin

atio

n P

ER

SA

L D

ata

Man

agem

ent a

nd

Acc

ess

Sec

urity

O

rgan

isat

iona

l D

evel

opm

ent

Em

plo

yee

Hea

lth

and

Wel

lnes

s C

orpo

rate

Wea

r S

ervi

ce B

enefi

ts

Per

form

ance

and

C

aree

r M

anag

e-m

ent

Em

plo

yee

Rel

a-tio

ns

Imp

lem

ent H

R

Pol

icie

s Im

ple

men

t HR

P

olic

ies

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Ave

rage

vac

ancy

ra

te o

f 7%

mai

n-ta

ined

Ave

rage

vac

ancy

ra

te o

f 7%

mai

n-ta

ined

Ave

rage

vac

ancy

ra

te o

f 5%

mai

n-ta

ined

Ave

rage

vac

ancy

ra

te o

f 5%

mai

n-ta

ined

Ave

rage

vac

ancy

ra

te o

f 5%

mai

n-ta

ined

Turn

arou

nd ti

me

for

fillin

g va

canc

ies

redu

ced

to 1

20

day

s

Turn

arou

nd ti

me

for

fillin

g va

can-

cies

red

uced

to 9

0 d

ays

Turn

arou

nd ti

me

for

fillin

g va

can-

cies

red

uced

to 9

0 d

ays

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get


OP

ER

AT

ION

S A

ND

MA

NA

GE

ME

NT

SU

PP

OR

T R

EG

UL

AT

OR

Y A

ND

MO

NIT

OR

ING

ST

RA

TE

GY

Mea

sura

ble

o

bje

ctiv

eP

erfo

rman

ce

Ind

icat

ors

Str

ateg

y S

ervi

ce D

eliv

ery

Targ

ets

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2)

Year

4

(201

2/2

013

)Ye

ar 5

(20

13/1

4)

A2.

3. M

anag

emen

t of

ser

vice

term

ina-

tions

Vaca

ncy

rate

for

prof

essi

onal

and

sc

arce

ski

lls m

ain-

tain

ed b

elow

50

%

Vaca

ncy

rate

for

prof

essi

onal

and

sc

arce

ski

lls m

ain-

tain

ed b

elow

40

%

Vaca

ncy

rate

for

prof

essi

onal

and

sc

arce

ski

lls m

ain-

tain

ed b

elow

30

%

Vaca

ncy

rate

for

pro

fess

iona

l and

sc

arce

ski

lls m

ain-

tain

ed b

elow

30

%

Vaca

ncy

rate

for

pro

fess

iona

l and

sc

arce

ski

lls m

ain-

tain

ed b

elow

30

%

Exi

t Man

agem

ent

Pro

gram

me

imp

le-

men

ted

Exi

t Man

agem

ent

Pro

gram

me

imp

le-

men

ted

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Turn

arou

nd ti

me

for

proc

essi

ng o

f te

rmin

atio

ns r

e-du

ced

to 1

80 d

ays

Turn

arou

nd ti

me

for

proc

essi

ng o

f te

rmin

atio

ns r

e-du

ced

to 1

50 d

ays

Turn

arou

nd ti

me

for

pro

cess

ing

of

term

inat

ions

re-

duce

d to

120

day

s

Turn

arou

nd ti

me

for

pro

cess

ing

of

term

inat

ions

re-

duc

ed to

90

day

s

Turn

arou

nd ti

me

for

pro

cess

ing

of

term

inat

ions

re-

duc

ed to

60

day

s

A.2

.4. I

mp

lem

ent

per

form

ance

man

-ag

emen

t sys

tem

s

Per

form

ance

man

-ag

emen

t sys

tem

s im

ple

men

ted

Per

form

ance

man

-ag

emen

t sys

tem

s im

ple

men

ted

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

A 2

.5.Im

prov

e hu

man

res

ourc

e d

ata

inte

grity

and

ac

cess

sec

urity

to

HR

sys

tem

s

A2.

6. P

rovi

de

hum

an r

esou

rce

dev

elop

men

t pr

ogra

mm

es a

nd

serv

ices

Mai

ntai

n an

d pr

ovid

e va

lid, r

eli-

able

and

acc

urat

e hu

man

res

ourc

e d

ata

Mai

ntai

n an

d pr

ovid

e va

lid, r

eli-

able

and

acc

urat

e hu

man

res

ourc

e d

ata

Mai

ntai

n an

d pr

ovid

e va

lid, r

eli-

able

and

acc

urat

e hu

man

res

ourc

e d

ata

Mai

ntai

n an

d p

rovi

de

valid

, rel

i-ab

le a

nd a

ccur

ate

hum

an r

esou

rce

dat

a

Mai

ntai

n an

d p

rovi

de

valid

, rel

i-ab

le a

nd a

ccur

ate

hum

an r

esou

rce

dat

a

Pla

cem

ents

for

grad

uate

inte

rn-

ship

pro

gram

me

prov

ided

Pla

cem

ents

for

grad

uate

inte

rn-

ship

pro

gram

me

prov

ided

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Eng

age

with

loca

l go

vern

men

t str

uc-

ture

s in

trai

ning

an

d d

evel

opm

ent

initi

ativ

es

Eng

age

with

loca

l go

vern

men

t str

uc-

ture

s in

trai

ning

an

d d

evel

opm

ent

initi

ativ

es

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

A 2

.7. C

oord

i-na

te a

nd m

onito

r Im

ple

men

tatio

n of

the

inte

grat

ed

emp

loye

e he

alth

an

d w

elln

ess

pro-

gram

me

Prio

ritis

ed fu

nc-

tiona

l tra

inin

g as

p

er th

e W

orkp

lace

S

kills

Pla

n im

ple

-m

ente

d

Prio

ritis

ed fu

nc-

tiona

l tra

inin

g as

p

er th

e W

orkp

lace

S

kills

Pla

n im

ple

-m

ente

d

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

EH

W P

rogr

amm

e im

ple

men

ted

&

base

line

info

rma-

tion

esta

blis

hed

EH

W P

rogr

amm

e im

ple

men

ted

and

acce

ss to

it in

-cr

ease

d by

25

%

EH

W P

rogr

amm

e im

ple

men

ted

and

acce

ss to

it in

-cr

ease

d by

50

%

EH

W P

rogr

amm

e im

ple

men

ted

and

acce

ss to

it in

-cr

ease

d by

75

%

EH

W P

rogr

amm

e im

ple

men

ted

and

ac

cess

to it

in-

crea

sed

by 1

00 %

OPERATIONS STRATEGY

OP

ER

AT

ION

S A

ND

MA

NA

GE

ME

NT

SU

PP

OR

T R

EG

UL

AT

OR

Y A

ND

MO

NIT

OR

ING

ST

RA

TE

GY

Mea

sura

ble

o

bje

ctiv

eP

erfo

rman

ce

Ind

icat

ors

Str

ateg

y S

ervi

ce D

eliv

ery

Targ

ets

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2)

Year

4

(201

2/2

013

)Ye

ar 5

(20

13/1

4)

A 2

.8. I

mpr

ove

em-

plo

yee

rela

tions

Eng

agem

ents

w

ith lo

cal g

over

n-m

ent s

truc

ture

s in

pr

ovid

ing

heal

th

and

wel

lnes

s pr

o-gr

amm

es

Eng

age

with

loca

l go

vern

men

t str

uc-

ture

s in

pro

vidi

ng

heal

th a

nd w

ell-

ness

pro

gram

mes

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Labo

ur fo

rum

s ut

ilise

d to

impr

ove

labo

ur r

elat

ions

Labo

ur fo

rum

s ut

ilise

d to

impr

ove

labo

ur r

elat

ions

Lab

our

foru

ms

utili

sed

to im

pro

ve

lab

our

rela

tions

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

RB

O fu

nctio

ns a

c-co

rdin

g to

req

uire

-m

ents

RB

O fu

nctio

ns a

c-co

rdin

g to

req

uire

-m

ents

RB

O o

bjec

tives

ac

hiev

edR

BO

obj

ectiv

es

achi

eved

RB

O o

bjec

tives

ac

hiev

ed

A 2

.9.M

anag

e w

orkf

orce

rep

re-

sent

atio

n in

line

w

ith th

e E

mp

loy-

men

t Equ

ity P

lan

and

acce

lera

te th

e em

pow

erm

ent o

f w

omen

and

peo

ple

w

ith d

isab

ilitie

s to

ac

hiev

e su

bsta

n-tiv

e eq

ualit

y

A 2

.10.

Imp

lem

ent

Saf

ety,

Hea

lth

and

Env

ironm

ent

(SH

E) p

rogr

amm

e at

all

leve

ls o

f the

d

epar

tmen

t:

Cur

rent

EE

Pla

n im

ple

men

ted

: 60

:40

targ

ets

for

leve

ls 2

-12

50:5

0 fo

r le

vels

13

-16

2% fo

r p

eop

le w

ith

disa

bilit

ies

New

ly d

evel

-op

ed E

E P

lan

and

the

acce

ler-

ated

dev

elop

men

t pr

ogra

mm

e fo

r w

omen

impl

e-m

ente

d

New

ly d

evel

-op

ed E

E P

lan

and

the

acce

ler-

ated

dev

elop

men

t pr

ogra

mm

e fo

r w

omen

imp

le-

men

ted

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Hea

lth a

nd s

afet

y re

pres

enta

tives

, Fi

rst A

ider

s an

d Fi

re F

ight

ers

appo

inte

d an

d tr

aine

d

Hea

lth a

nd s

afet

y re

pres

enta

tives

, Fi

rst A

ider

s an

d Fi

re F

ight

ers

appo

inte

d an

d tr

aine

d

Hea

lth a

nd s

afet

y re

pres

enta

tives

, Fi

rst A

ider

s an

d Fi

re F

ight

ers

app

oint

ed a

nd

trai

ned

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Hea

lth a

nd s

afet

y C

omm

ittee

s es

tab

-lis

hed

Hea

lth a

nd s

afet

y C

omm

ittee

s es

tab

-lis

hed

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Inju

ries

and

dis-

ease

s in

the

wor

k-p

lace

rep

orte

d an

d in

vest

igat

ed

Inju

ries

and

dis-

ease

s in

the

wor

k-p

lace

rep

orte

d an

d in

vest

igat

ed

Inju

ries

and

dis

-ea

ses

in th

e w

ork-

pla

ce r

epor

ted

and

inve

stig

ated

Inju

ries

and

dis

-ea

ses

in th

e w

ork-

pla

ce r

epor

ted

and

inve

stig

ated

Inju

ries

and

dis

-ea

ses

in th

e w

ork-

pla

ce r

epor

ted

and

inve

stig

ated


OP

ER

AT

ION

S A

ND

MA

NA

GE

ME

NT

SU

PP

OR

T R

EG

UL

AT

OR

Y A

ND

MO

NIT

OR

ING

ST

RA

TE

GY

Mea

sura

ble

o

bje

ctiv

eP

erfo

rman

ce

Ind

icat

ors

Str

ateg

y S

ervi

ce D

eliv

ery

Targ

ets

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2)

Year

4

(201

2/2

013

)Ye

ar 5

(20

13/1

4)

Ris

k as

sess

men

ts

cond

ucte

dR

isk

asse

ssm

ents

co

nduc

ted

Ris

k as

sess

men

ts

cond

ucte

dR

isk

asse

ssm

ents

co

nduc

ted

Ris

k as

sess

men

ts

cond

ucte

d

Per

sons

wor

king

in

haza

rdou

s co

ndi-

tions

iden

tified

Per

sons

wor

king

in

haza

rdou

s co

ndi-

tions

iden

tified

Per

sons

wor

king

in

haza

rdou

s co

ndi-

tions

iden

tified

Per

sons

wor

king

in

haza

rdou

s co

ndi-

tions

iden

tified

Per

sons

wor

king

in

haza

rdou

s co

ndi-

tions

iden

tified

Med

ical

sur

veil-

lanc

e (p

re e

mp

loy-

men

t, p

erio

dic

and

exit

emp

loym

ent)

cond

ucte

d

Med

ical

sur

veil-

lanc

e (p

re e

mp

loy-

men

t, p

erio

dic

and

exit

emp

loym

ent)

cond

ucte

d

Med

ical

sur

veil-

lanc

e (p

re e

mp

loy-

men

t, p

erio

dic

and

ex

it em

plo

ymen

t) co

nduc

ted

Med

ical

sur

veil-

lanc

e (p

re e

mp

loy-

men

t, p

erio

dic

and

ex

it em

plo

ymen

t) co

nduc

ted

Med

ical

sur

veil-

lanc

e (p

re e

mp

loy-

men

t, p

erio

dic

and

ex

it em

plo

ymen

t) co

nduc

ted

A2.

11 P

artic

ipat

e in

lo

cal G

over

nanc

e an

d A

dmin

istr

a-tio

n C

lust

er (G

&A

) su

bstr

uctu

res

Ser

vice

Del

iver

y on

G

&A

prio

ritie

sS

ervi

ce D

eliv

ery

on

G&

A p

riorit

ies

Ser

vice

Del

iver

y on

G

&A

prio

ritie

sS

ervi

ce D

eliv

ery

on

G&

A p

riorit

ies

Ser

vice

Del

iver

y on

G

&A

prio

ritie

s

OPERATIONS STRATEGY

CE

NT

RA

L S

ER

VIC

ES

OP

ER

AT

ION

S S

TR

AT

EG

Y

Mea

sura

ble

o

bje

ctiv

e P

erfo

rman

ce

Ind

icat

or

Str

ateg

yS

ervi

ce D

eliv

ery

Targ

ets

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2)

Year

4 (

2012

/13

)Ye

ar 5

(20

13/1

4)

A.3

. To

ensu

re

effe

ctiv

e, le

-ga

lly s

ound

, pol

icy

com

plia

nt a

nd

corr

uptio

n fr

ee

man

agem

ent

of C

orre

ctio

nal

Ser

vice

s; a

nd

effe

ctiv

e kn

owl-

edge

man

agem

ent

thro

ugh

impr

oved

in

form

atio

n m

an-

agem

ent s

yste

ms

and

info

rmat

ion

com

mun

icat

ion

tech

nolo

gy s

olu-

tions

& s

ervi

ces

in o

rder

to e

nsur

e in

form

atio

n dr

iven

d

ecis

ion

mak

ing.

Per

cent

age

of

case

s w

on b

y D

CS

ag

ains

t the

tota

l nu

mb

er o

f cas

es

filed

aga

inst

it

Num

ber

of o

f-fic

ials

foun

d gu

ilty

agai

nst t

he n

umb

er

of c

orru

ptio

n ca

ses

A3.

1 P

rovi

de

lega

l su

ppo

rt to

the

Dep

artm

ent.

A3.

2. E

nfor

cem

ent

of D

isci

plin

ary

Cod

e

Lega

l opi

nion

s p

rovi

ded

Li

tigat

ion

case

s su

cces

sful

ly h

an-

dle

d.

Lega

l opi

nion

s

Litig

atio

n ca

ses

succ

essf

ully

han

-dl

ed.

Lega

l op

inio

ns

Litig

atio

n ca

ses

succ

essf

ully

han

-dl

ed.

Lega

l op

inio

ns

Litig

atio

n ca

ses

succ

essf

ully

han

-d

led.

Lega

l op

inio

ns

Litig

atio

n ca

ses

succ

essf

ully

han

-d

led.

Dis

cip

linar

y st

eps

inst

itute

d an

d im

ple

men

tatio

n of

sa

nctio

ns m

oni-

tore

d

Dis

cip

linar

y st

eps

inst

itute

d an

d im

ple

men

tatio

n of

sa

nctio

ns m

oni-

tore

d

Dis

cip

linar

y st

eps

inst

itute

d an

d im

ple

men

tatio

n of

sa

nctio

ns m

oni-

tore

d

Dis

cip

linar

y st

eps

inst

itute

d an

d im

ple

men

tatio

n of

sa

nctio

ns m

oni-

tore

d

Dis

cip

linar

y st

eps

inst

itute

d an

d im

ple

men

tatio

n of

sa

nctio

ns m

oni-

tore

d

Trai

ning

of i

nitia

tors

an

d ch

airp

erso

ns

incr

ease

d by

10

%

agai

nst t

he b

ase-

line

(200

7 /

2008

: 17

5)

Trai

ning

of i

nitia

tors

an

d ch

airp

erso

ns

incr

ease

d by

10

%

Trai

ning

of i

nitia

tors

an

d ch

airp

erso

ns

incr

ease

d by

10

%

Trai

ning

of i

nitia

tors

an

d ch

airp

erso

ns

incr

ease

d by

10

%

Trai

ning

of i

nitia

tors

an

d ch

airp

erso

ns

incr

ease

d by

10

%

A 3

.3 M

ains

trea

m

corr

ectio

ns a

nd

crim

inal

just

ice

into

in

tern

atio

nal m

ulti-

late

ral p

roce

sses

Par

ticip

ate

in in

ter-

natio

nal m

ultil

ater

al

pro

cess

es

Par

ticip

ate

in in

ter-

natio

nal m

ultil

ater

al

proc

esse

s

Rev

iew

and

/set

ne

w t

arge

tR

evie

w a

nd/s

et

new

tar

get

Rev

iew

and

/set

ne

w t

arge

t


CE

NT

RA

L S

ER

VIC

ES

OP

ER

AT

ION

S S

TR

AT

EG

Y

Mea

sura

ble

o

bje

ctiv

e P

erfo

rman

ce

Ind

icat

or

Str

ateg

yS

ervi

ce D

eliv

ery

Targ

ets

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2)

Year

4 (

2012

/13

)Ye

ar 5

(20

13/1

4)

A

.3.4

. Im

ple

men

t O

per

atio

n M

asi-

bam

bisa

ne (l

ocal

go

vt)

Eng

agem

ents

with

lo

cal g

over

nmen

t st

ruct

ures

Reg

ions

to e

nsur

e D

epar

tmen

tal p

ar-

ticip

atio

n in

Clu

ster

m

eetin

gs.

Reg

ions

to e

nsur

e D

epar

tmen

tal p

ar-

ticip

atio

n in

Clu

ster

m

eetin

gs.

Rev

iew

and

/set

ne

w t

arge

tR

evie

w a

nd/s

et

new

tar

get

A.3

.5 Im

prov

e co

mm

unic

atio

n w

ith in

tern

al a

nd

exte

rnal

pub

lics

incl

udin

g in

mat

es

Ele

men

ts o

f com

-m

unic

atio

n st

rat-

egy

imp

lem

ente

d

Ele

men

ts o

f com

-m

unic

atio

n st

rat-

egy

imp

lem

ente

d

Rev

iew

and

/set

ne

w t

arge

tR

evie

w a

nd/s

et

new

tar

get

Rev

iew

and

/set

ne

w t

arge

t

A.3

.6 Im

prov

e st

akeh

old

er r

ela-

tions

Par

tner

ship

agr

ee-

men

ts w

ith c

ivil

soci

ety

form

atio

ns.

Par

tner

ship

agr

ee-

men

ts w

ith c

ivil

soci

ety

form

atio

ns.

Rev

iew

and

/set

ne

w t

arge

tR

evie

w a

nd/s

et

new

tar

get

Rev

iew

and

/set

ne

w t

arge

t

A.3

.7. P

rom

otio

n of

DC

S C

orpo

rate

Im

age

Imag

e tu

rn a

roun

d st

rate

gy im

ple

-m

ente

d

Imag

e tu

rn a

roun

d st

rate

gy im

ple

-m

ente

d

Rev

iew

and

/set

ne

w t

arge

tR

evie

w a

nd/s

et

new

tar

get

Rev

iew

and

/set

ne

w t

arge

t

A.3

.8. M

aint

ain

accu

rate

and

up

-to-

dat

e, w

eb

base

d in

form

atio

n sy

stem

s

New

bra

ndin

g re

gula

tions

at 5

0%

of

cor

rect

iona

l fa

cilit

ies.

New

bra

ndin

g re

gula

tions

at a

n ad

ditio

nal 2

5% o

f D

CS

inst

itutio

ns

New

bra

ndin

g re

gula

tions

at a

ll D

CS

inst

itutio

ns

Rev

iew

and

/set

ne

w t

arge

tR

evie

w a

nd/s

et

new

tar

get

Dat

a au

dits

con

-d

ucte

dD

ata

audi

ts c

on-

duct

edD

ata

aud

its c

on-

duct

edR

evie

w a

nd/s

et

new

tar

get

Rev

iew

and

/set

ne

w t

arge

t

Mai

ntai

n an

d pr

o-vi

de

valid

, rel

iab

le

and

accu

rate

dat

a

Mai

ntai

n an

d pr

o-vi

de

valid

, rel

iab

le

and

accu

rate

dat

a

Mai

ntai

n an

d p

ro-

vid

e va

lid, r

elia

ble

an

d ac

cura

te d

ata

Rev

iew

and

/set

ne

w t

arge

tR

evie

w a

nd/s

et

new

tar

get

A.3

.9. C

omp

lianc

e w

ith p

olic

ies,

pro

-ce

dure

s, s

tand

ards

an

d ap

plic

able

le

gisl

atio

n

Sys

tem

use

rs

trai

ned

Sys

tem

use

rs

trai

ned

Sys

tem

use

rs

trai

ned

Rev

iew

and

/set

ne

w t

arge

tR

evie

w a

nd/s

et

new

tar

get

Nat

iona

l Arc

hive

s A

ct, M

inim

um

Sec

urity

Sta

nd-

ards

(MIS

S),

PAIA

im

ple

men

ted

Nat

iona

l Arc

hive

s A

ct, M

ISS

, PA

IA

imp

lem

ente

d

Rev

iew

and

/set

ne

w t

arge

tR

evie

w a

nd/s

et

new

tar

get

Rev

iew

and

/set

ne

w t

arge

t

Rec

ords

man

age-

men

t p

lan

imp

le-

men

ted

Rec

ords

man

age-

men

t p

lan

imp

le-

men

ted

Rev

iew

and

/set

ne

w t

arge

tR

evie

w a

nd/s

et

new

tar

get

Rev

iew

and

/set

ne

w t

arge

t

OPERATIONS STRATEGY

OP

ER

AT

ION

S A

ND

MA

NA

GE

ME

NT

SU

PP

OR

T O

PE

RA

TIO

NS

ST

RA

TE

GY

Mea

sura

ble

o

bje

ctiv

e P

erfo

rman

ce

Ind

icat

or

Str

ateg

yS

ervi

ce D

eliv

ery

Targ

ets

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2)

Year

4 (

2012

/13

)Ye

ar 5

(20

13/1

4)

A.4

. To

ensu

re

effe

ctiv

e p

lan-

ning

, res

ourc

ing,

d

eliv

ery,

pro

ject

m

anag

emen

t, m

onito

ring,

eva

lu-

atio

n an

d re

port

-in

g fo

r im

prov

ed

serv

ice

del

iver

y

Per

cent

age

of

com

plia

nce

in

Com

plia

nce

Impr

ovem

ent P

lan

insp

ectio

n

A.4

.1.

Impr

ove

lev-

els

of c

omp

lianc

e in

DC

S

Leve

l of c

omp

li-an

ce im

prov

ed b

y 5

% fr

om b

asel

ine

Leve

l of c

omp

li-an

ce im

prov

ed b

y 5

% fr

om b

asel

ine

of p

revi

ous

year

Leve

l of c

omp

li-an

ce im

pro

ved

by

5 %

from

bas

elin

e of

pre

viou

s ye

ar

Leve

l of c

omp

li-an

ce im

pro

ved

by

5 %

from

bas

elin

e

Leve

l of c

omp

li-an

ce im

pro

ved

by

5 %

from

bas

elin

e


SE

CU

RIT

Y O

PE

RA

TIO

NS

ST

RA

TE

GY

Mea

sura

ble

o

bje

ctiv

e P

erfo

rman

ce

Ind

icat

or

Str

ateg

yS

ervi

ce D

eliv

ery

Targ

ets

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2)

Year

4 (

2012

/13

)Ye

ar 5

(20

13/1

4)

B.1

.To

prev

ent p

er-

sons

inca

rcer

ated

fr

om p

artic

ipat

ing

in c

rimin

al a

c-tiv

ities

& e

scap

ing,

by

pro

vidi

ng a

n en

viro

nmen

t tha

t en

sure

s th

e sa

fety

of

all

per

sons

en-

trus

ted

to th

e d

e-pa

rtm

ent’s

car

e as

w

ell a

s th

e sa

fety

of

the

pub

lic.

Num

ber

of a

s-sa

ults

in C

orre

c-tio

nal C

entr

es a

nd

Rem

and

Det

en-

tion

faci

litie

s (p

er

10 0

00 in

mat

es);

Per

cent

age

of c

or-

rect

iona

l cen

tres

an

d re

man

d d

eten

-tio

n fa

cilit

ies

with

ac

cess

sec

urity

tu

rnst

iles

inst

alle

d an

d fu

nctio

ning

vs

the

tota

l num

ber

of

cor

rect

iona

l ce

ntre

s an

d re

man

d d

eten

tion

faci

litie

s p

lann

ed

to h

ave

inst

alle

d an

d fu

nctio

ning

tu

rnst

yles

; Num

ber

of

esc

apes

from

C

orre

ctio

nal

Cen

tres

and

Re-

man

d D

eten

tion

Faci

litie

s (p

er 1

00

0 in

mat

es) p

er

year

; Per

cent

age

of v

ette

d p

erso

nnel

vs

the

tota

l tot

al

per

sonn

el r

equi

ring

vett

ing;

Num

ber

of

unna

tura

l dea

ths

mea

sure

d p

er 1

0 00

0 in

mat

es

B.1

.1. C

omp

lianc

e w

ith S

ecur

ity p

oli-

cies

, pro

cedu

res,

st

and

ards

& a

pp

li-ca

ble

legi

slat

ion

Sec

urity

Pol

i-ci

es, p

roce

dure

s,

stan

dar

ds a

nd a

p-

plic

able

legi

slat

ion

imp

lem

ente

d.

Sec

urity

Pol

i-ci

es, p

roce

dure

s,

stan

dar

ds a

nd a

p-

plic

able

legi

slat

ion

imp

lem

ente

d.

Sec

urity

Pol

i-ci

es, p

roce

dur

es,

stan

dar

ds

and

ap-

plic

able

legi

slat

ion

imp

lem

ente

d.

Rev

iew

and

/or

set

new

tar

gets

Rev

iew

and

/or

set

new

tar

gets

Rep

ort o

n nu

mb

er

of o

ffici

als

invo

lved

in

ass

istin

g es

-ca

pes

and

err

one-

ous

rele

ases

Rep

ort o

n nu

mb

er

of o

ffici

als

invo

lved

in

ass

istin

g es

-ca

pes

and

err

one-

ous

rele

ases

Rep

ort o

n nu

mb

er

of o

ffici

als

invo

lved

in

ass

istin

g es

-ca

pes

and

err

one-

ous

rele

ases

Rep

ort o

n nu

mb

er

of o

ffici

als

invo

lved

in

ass

istin

g es

-ca

pes

and

err

one-

ous

rele

ases

Rep

ort o

n nu

mb

er

of o

ffici

als

invo

lved

in

ass

istin

g es

-ca

pes

and

err

one-

ous

rele

ases

Act

ion

plan

s ba

sed

on th

reat

and

ris

k an

alys

is r

epor

t im

ple

men

ted

Act

ion

plan

s ba

sed

on th

reat

and

ris

k an

alys

is r

epor

t im

ple

men

ted

Act

ion

pla

ns b

ased

on

thre

at a

nd r

isk

anal

ysis

rep

ort

imp

lem

ente

d

Act

ion

pla

ns b

ased

on

thre

at a

nd r

isk

anal

ysis

rep

ort

imp

lem

ente

d

Act

ion

pla

ns b

ased

on

thre

at a

nd r

isk

anal

ysis

rep

ort

imp

lem

ente

d

B.1

.2. I

mpr

ove

secu

rity

man

age-

men

t to

impr

ove

det

entio

n &

wor

k-in

g en

viro

nmen

t of

inm

ates

, sta

ff,

serv

ice

prov

ider

s &

sa

fety

of t

he p

ublic

Com

plia

nce

im-

prov

ed b

y 10

%C

omp

lianc

e im

-pr

oved

by

10%

Com

plia

nce

im-

prov

ed b

y 10

%R

evie

w a

nd/o

r se

t ne

w t

arge

tsR

evie

w a

nd/o

r se

t ne

w t

arge

ts

Rol

l out

of 8

ad-

ditio

nal s

ites

with

se

curit

y ac

cess

co

ntro

l & fe

nces

Pha

sed-

in im

ple

-m

enta

tion

of a

co

mpr

ehen

sive

se

curit

y te

chno

l-og

y m

anag

emen

t p

lan

Pha

sed-

in im

ple

-m

enta

tion

of a

co

mp

rehe

nsiv

e se

curit

y te

chno

l-og

y m

anag

emen

t p

lan

Pha

sed-

in im

ple

-m

enta

tion

of a

co

mp

rehe

nsiv

e se

curit

y te

chno

l-og

y m

anag

emen

t p

lan

Pha

sed-

in im

ple

-m

enta

tion

of a

co

mp

rehe

nsiv

e se

curit

y te

chno

l-og

y m

anag

emen

t p

lan

Rep

ort o

n P

rovi

-si

on o

f acc

ess

secu

rity

at D

CS

fa

cilit

ies

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

OPERATIONS STRATEGY

SE

CU

RIT

Y O

PE

RA

TIO

NS

ST

RA

TE

GY

Mea

sura

ble

o

bje

ctiv

e P

erfo

rman

ce

Ind

icat

or

Str

ateg

yS

ervi

ce D

eliv

ery

Targ

ets

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2)

Year

4 (

2012

/13

)Ye

ar 5

(20

13/1

4)

Less

than

4,3

in

mat

es p

er 1

0 00

0 in

mat

es w

ho

esca

pe

Less

than

3,9

in

mat

es p

er 1

0 00

0 in

mat

es w

ho

esca

pe

Less

than

3,6

in

mat

es p

er 1

0 00

0 in

mat

es w

ho

esca

pe

Less

than

3,2

in

mat

es p

er 1

0 00

0 in

mat

es w

ho

esca

pe

Less

than

3

inm

ates

per

10

000

inm

ates

who

es

cap

e

Less

than

83

as-

saul

ts p

er 1

0 00

0 in

mat

es in

DC

S

faci

litie

s

Less

than

74

as-

saul

ts p

er 1

0 00

0 in

mat

es in

DC

S

faci

litie

s

Less

than

68

as-

saul

ts p

er 1

0 00

0 in

mat

es in

DC

S

faci

litie

s

Less

than

61

as-

saul

ts p

er 1

0 00

0 in

mat

es in

DC

S

faci

litie

s

Less

than

58

as-

saul

ts p

er 1

0 00

0 in

mat

es in

DC

S

faci

litie

s

B.1

.3.Im

plem

ent

Op

erat

ion

Vala

Less

than

3,3

un-

natu

ral d

eath

s p

er

10 0

00 in

mat

es in

D

CS

faci

litie

s

Less

than

3,2

un-

natu

ral d

eath

s p

er

10 0

00 in

mat

es in

D

CS

faci

litie

s

Less

than

3,0

un-

natu

ral d

eath

s p

er

10 0

00 in

mat

es in

D

CS

faci

litie

s

Less

than

2,8

un-

natu

ral d

eath

s p

er

10 0

00 in

mat

es in

D

CS

faci

litie

s

Less

than

2.7

un-

natu

ral d

eath

s p

er

10 0

00 in

mat

es in

D

CS

faci

litie

s

10%

red

uctio

n in

se

curit

y in

cid

ents

ov

er th

e Fe

stiv

e S

easo

n

10%

red

uctio

n in

se

curit

y in

cid

ents

ov

er th

e Fe

stiv

e S

easo

n

10%

red

uctio

n in

se

curit

y in

cid

ents

ov

er th

e Fe

stiv

e S

easo

n

10%

red

uctio

n in

se

curit

y in

cid

ents

ov

er th

e Fe

stiv

e S

easo

n

10%

red

uctio

n in

se

curit

y in

cid

ents

ov

er th

e Fe

stiv

e S

easo

n

Effe

ctiv

enes

s of

O

per

atio

n Va

la

eval

uate

d

Effe

ctiv

enes

s of

O

per

atio

n Va

la

eval

uate

d

Effe

ctiv

enes

s of

O

per

atio

n Va

la

eval

uate

d

Effe

ctiv

enes

s of

O

per

atio

n Va

la

eval

uate

d

Effe

ctiv

enes

s of

O

per

atio

n Va

la

eval

uate

d


OPERATIONS STRATEGY

CO

RR

EC

TIO

NS

OP

ER

AT

ION

S S

TR

AT

EG

Y

Mea

sura

ble

o

bje

ctiv

e P

erfo

rman

ce

Ind

icat

or

Str

ateg

yS

ervi

ce D

eliv

ery

Targ

ets

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2Ye

ar 4

(20

12/1

3)

Year

5 (

2013

/14

)

Per

cent

age

of

offe

nder

s w

ith

wor

k op

port

uni-

ties

calc

ulat

ed

agai

nst t

he to

tal

offe

nder

pop

ula-

tion

who

qua

lify

for

wor

k op

por-

tuni

ties;

P

erce

ntag

e of

of-

fend

ers

com

ple

t-in

g pr

e-re

leas

e pr

ogra

mm

es c

al-

cula

ted

agai

nst

the

tota

l num

ber

of

offe

nder

s w

ith

appr

oved

par

ole

dat

es

• •

rega

rd to

pre

-sc

ribed

inte

rval

s b

etw

een

mea

ls

imp

lem

ente

d at

13

8 co

rrec

tiona

l ce

ntre

s:

rega

rd to

pre

-sc

ribed

inte

rval

s b

etw

een

mea

ls

imp

lem

ente

d189

co

rrec

tiona

l cen

-tr

es:

reg

ard

to p

re-

scrib

ed in

terv

als

bet

wee

n m

eals

im

ple

men

ted

at

all c

orre

ctio

nal

cent

res:

C.1

.3. I

mp

lem

ent

Cor

rect

iona

l Sen

tC

ompi

le C

SP

s fo

r 11

000

new

ly

adm

itted

offe

nder

s se

rvin

g 24

mon

ths

and

mor

e in

ded

i-ca

ted

adm

issi

on /

as

sess

men

t cen

tres

of

exp

ertis

e;

Com

pile

CS

Ps

for

12 1

00 n

ewly

ad

mitt

ed o

ffend

ers

serv

ing

24 m

onth

s an

d m

ore

in d

edi-

cate

d ad

mis

sion

/

asse

ssm

ent c

en-

tres

of e

xper

tise;

Com

pile

CS

Ps

for

13 3

10 n

ewly

ad

mitt

ed o

ffend

ers

serv

ing

24 m

onth

s an

d m

ore

in d

edi-

cate

d ad

mis

sion

/

asse

ssm

ent c

en-

tres

of e

xper

tise;

Com

pile

CS

Ps

for

1464

0 ne

wly

ad

mitt

ed o

ffend

ers

serv

ing

24 m

onth

s an

d m

ore

in d

edi-

cate

d ad

mis

sion

/

asse

ssm

ent c

en-

tres

of e

xper

tise;

Com

pile

CS

Ps

for

1610

0 ne

wly

ad

mitt

ed o

ffend

ers

serv

ing

24 m

onth

s an

d m

ore

in d

edi-

cate

d ad

mis

sion

/

asse

ssm

ent c

en-

tres

of e

xper

tise;

CS

Ps

com

pile

d fo

r al

l offe

nder

s th

at

wer

e se

nten

ced

for

24 m

onth

s an

d m

ore

with

par

ole

cons

ider

atio

n d

ates

CS

Ps

com

pile

d fo

r al

l offe

nder

s th

at

wer

e se

nten

ced

for

24 m

onth

s an

d m

ore

with

par

ole

cons

ider

atio

n d

ates

CS

Ps

com

pile

d fo

r al

l offe

nder

s th

at

wer

e se

nten

ced

for

24 m

onth

s an

d m

ore

with

par

ole

cons

ider

atio

n d

ates

CS

Ps

com

pile

d fo

r al

l offe

nder

s th

at

wer

e se

nten

ced

for

24 m

onth

s an

d m

ore

with

par

ole

cons

ider

atio

n d

ates

CS

Ps

com

pile

d fo

r al

l offe

nder

s th

at

wer

e se

nten

ced

for

24 m

onth

s an

d m

ore

with

par

ole

cons

ider

atio

n d

ates

Red

uce

back

log

(536

14) o

f CS

Ps

by

5% (2

681)

Red

uce

back

log

(509

33) o

f CS

Ps

by 1

0%

(509

3)

Red

uce

back

log

(458

40) o

f CS

Ps

by 1

5% (6

876

)

Red

uce

back

log

(389

64) o

f CS

Ps

by 2

0%

(779

3)

Red

uce

back

log

(311

71) o

f CS

Ps

by

25%

(779

3)

Rep

ort o

n th

e im

ple

men

tatio

n of

C

SP

usi

ng C

SP

RF.

Rep

ort o

n th

e im

ple

men

tatio

n of

C

SP

usi

ng C

SP

RF

Rep

ort o

n th

e im

ple

men

tatio

n of

C

SP

usi

ng C

SP

RF

Rep

ort o

n th

e im

ple

men

tatio

n of

C

SP

usi

ng C

SP

RF

Rep

ort o

n th

e im

ple

men

tatio

n of

C

SP

usi

ng C

SP

RF

CO

RR

EC

TIO

NS

OP

ER

AT

ION

S S

TR

AT

EG

Y

Mea

sura

ble

o

bje

ctiv

e P

erfo

rman

ce

Ind

icat

or

Str

ateg

yS

ervi

ce D

eliv

ery

Targ

ets

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2Ye

ar 4

(20

12/1

3)

Year

5 (

2013

/14

)

C.1

. To

addr

ess

the

spec

ific

reha

-bi

litat

ion

need

s of

p

erso

ns w

ho h

ave

bee

n se

nten

ced

to c

orre

ctio

nal

sup

ervi

sion

or

sent

ence

d to

in

carc

erat

ion

in

a co

rrec

tiona

l ce

ntre

or

paro

led,

th

roug

h re

gula

r as

sess

men

t and

pr

ovid

ing

corr

ec-

tiona

l pro

gram

mes

to

add

ress

all

the

elem

ents

ass

oci-

ated

with

offe

ndin

g b

ehav

iour

.

Per

cent

age

of

over

crow

ding

in

Cor

rect

iona

l C

entr

es a

nd R

e-m

and

Det

entio

n fa

cilit

ies;

Per

cent

age

of

inca

rcer

ated

of

fend

ers

with

se

nten

ces

long

er

than

24

mon

ths

with

cor

rec-

tiona

l sen

tenc

e p

lans

ver

sus

the

num

ber

of

offe

nder

s w

ith

sent

ence

s lo

nger

th

an 2

4 m

onth

s;P

erce

ntag

e of

co

mpr

ehen

sive

pr

ofile

s co

m-

pile

d w

ithin

21

day

s ve

rsus

the

tota

l num

ber

of

offe

nder

s th

at

shou

ld h

ave

bee

n pr

ofile

d w

ithin

21

day

s;P

erce

ntag

e of

offe

nder

s pa

rtic

ipat

ing

in

a co

rrec

tions

pr

ogra

mm

e ca

l-cu

late

d ag

ains

t th

ose

who

are

el

igib

le fo

r ca

re

prog

ram

mes

in

term

s of

thei

r se

nten

ce p

lans

;

• • • •

C.1

.1. C

omp

lianc

e w

ith p

olic

ies

pro-

cedu

res,

sta

nd-

ards

, pro

gram

mes

an

d ap

plic

able

le

gisl

atio

n

Cor

rect

ions

Pol

i-ci

es, p

roce

dure

s,

stan

dar

ds a

nd a

p-

plic

able

legi

slat

ion

imp

lem

ente

d.

Cor

rect

ions

Pol

i-ci

es, p

roce

dure

s,

stan

dar

ds a

nd a

p-

plic

able

legi

slat

ion

imp

lem

ente

d.

Cor

rect

ions

Pol

i-ci

es, p

roce

dur

es,

stan

dar

ds

and

ap-

plic

able

legi

slat

ion

imp

lem

ente

d.

Rev

iew

and

/or

set

new

tar

gets

Rev

iew

and

/or

set

new

tar

gets

Com

plia

nce

im-

pro

ved

by 1

0%

Com

plia

nce

im-

prov

ed b

y 10

%C

omp

lianc

e im

-pr

oved

by

10%

Rev

iew

and

/or

set

new

tar

gets

Rev

iew

and

/or

set

new

tar

gets

Rep

ort o

n of

-fe

nder

enr

olm

ent

and

part

icip

atio

n (in

clud

ing

spec

ial

cate

gorie

s of

of-

fend

ers)

in C

orre

c-tio

ns p

rogr

amm

es

and

serv

ices

ver

sus

targ

ets

set

Rep

ort o

n of

fend

er

enro

lmen

t and

par

-tic

ipat

ion

(incl

udin

g sp

ecia

l cat

ego-

ries

of o

ffend

ers)

in

Cor

rect

ions

pr

ogra

mm

es a

nd

serv

ices

ver

sus

targ

ets

set

Rep

ort o

n of

fend

er

enro

lmen

t and

par

-tic

ipat

ion

(incl

udin

g sp

ecia

l cat

ego-

ries

of o

ffend

ers)

in

Cor

rect

ions

pr

ogra

mm

es a

nd

serv

ices

ver

sus

targ

ets

set

Par

t of c

ontin

ued

job

func

tioni

ng

- no

long

er a

str

a-te

gic

issu

e -

to b

e re

flect

ed in

op

era-

tiona

l pla

n on

ly

Par

t of c

ontin

ued

job

func

tioni

ng

- no

long

er a

str

a-te

gic

issu

e -

to b

e re

flect

ed in

op

era-

tiona

l pla

n on

ly

Pol

icy

on C

ompu

l-so

ry p

rogr

amm

es

imp

lem

ente

d

Pol

icy

on C

ompu

l-so

ry p

rogr

amm

es

imp

lem

ente

d

Pol

icy

on C

ompu

l-so

ry p

rogr

amm

es

imp

lem

ente

d

Rev

iew

and

/or

set

new

tar

gets

Rev

iew

and

/or

set

new

tar

gets

C.1

.2.

Impr

ove

ef-

fect

ive

and

com

pli-

ant a

dmin

istr

atio

n an

d m

anag

emen

t of

Cor

rect

iona

l C

entr

es

Uni

t man

agem

ent,

Str

uctu

red

day

p

rogr

amm

es,

Sec

tion

8 (5

) of t

he

Cor

rect

iona

l Ser

v-ic

es A

ct w

ith

Uni

t man

agem

ent,

Str

uctu

red

day

pr

ogra

mm

es,

Sec

tion

8 (5

) of t

he

Cor

rect

iona

l Ser

v-ic

es A

ct w

ith

Uni

t man

agem

ent,

Str

uctu

red

day

pr

ogra

mm

es,

Sec

tion

8 (5

) of t

he

Cor

rect

iona

l Ser

v-ic

es A

ct w

ith

Rev

iew

and

/or

set

new

tar

gets

Rev

iew

and

/or

set

new

tar

gets


CO

RR

EC

TIO

NS

OP

ER

AT

ION

S S

TR

AT

EG

Y

Mea

sura

ble

o

bje

ctiv

e P

erfo

rman

ce

Ind

icat

or

Str

ateg

yS

ervi

ce D

eliv

ery

Targ

ets

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2Ye

ar 4

(20

12/1

3)

Year

5 (

2013

/14

)

C.1

.4. I

mp

lem

ent

corr

ectio

nal p

ro-

gram

mes

Impr

ove

imp

lem

en-

tatio

n of

cor

rec-

tiona

l pro

gram

mes

vi

z; A

nger

Man

age-

men

t, S

ubst

ance

A

buse

, Pre

para

-to

ry P

rogr

amm

e fo

r S

exua

l Offe

nder

s;

Pre

-rel

ease

; New

B

egin

ning

s; C

ross

R

oads

and

Re-

stor

ativ

e Ju

stic

e by

10

% to

offe

nder

s se

rvin

g 24

mon

ths

and

long

er.

Impr

ove

im-

ple

men

tatio

n of

cor

rect

iona

l pr

ogra

mm

es v

iz;

Ang

er M

anag

e-m

ent,

Sub

stan

ce

Abu

se, P

repa

ra-

tory

Pro

gram

me

for

Sex

ual O

ffend

-er

s; P

re-r

elea

se;

New

Beg

inni

ngs;

C

ross

Roa

ds a

nd

Res

tora

tive

Just

ice

and

Beh

avio

ur

Mod

ifica

tion

by

15%

to o

ffend

ers

serv

ing

24 m

onth

s an

d lo

nger

.

Imp

rove

im-

ple

men

tatio

n of

cor

rect

iona

l pr

ogra

mm

es v

iz;

Ang

er M

anag

e-m

ent,

Sub

stan

ce

Abu

se, P

repa

ra-

tory

Pro

gram

me

for

Sex

ual O

ffend

-er

s; P

re-r

elea

se;

New

Beg

inni

ngs;

C

ross

Roa

ds

and

R

esto

rativ

e Ju

stic

e an

d B

ehav

iour

M

odifi

catio

n by

20

% to

offe

nder

s se

rvin

g 24

mon

ths

and

long

er.

Imp

rove

im-

ple

men

tatio

n of

cor

rect

iona

l p

rogr

amm

es v

iz;

Ang

er M

anag

e-m

ent,

Sub

stan

ce

Abu

se, P

repa

ra-

tory

Pro

gram

me

for

Sex

ual O

ffend

-er

s; P

re-r

elea

se;

New

Beg

inni

ngs;

C

ross

Roa

ds

and

R

esto

rativ

e Ju

stic

e an

d B

ehav

iour

M

odifi

catio

n by

30

% to

offe

nder

s se

rvin

g 24

mon

ths

and

long

er.

Imp

rove

im-

ple

men

tatio

n of

cor

rect

iona

l p

rogr

amm

es v

iz;

Ang

er M

anag

e-m

ent,

Sub

stan

ce

Abu

se, P

repa

ra-

tory

Pro

gram

me

for

Sex

ual O

ffend

-er

s; P

re-r

elea

se;

New

Beg

inni

ngs;

C

ross

Roa

ds

and

R

esto

rativ

e Ju

stic

e an

d B

ehav

iour

M

odifi

catio

n by

25

% to

offe

nder

s se

rvin

g 24

mon

ths

and

long

er.

C.1

.5. I

mpr

ove

Man

agem

ent o

f O

ffend

er p

opul

a-tio

n le

vels

.

Mai

ntai

n le

vel o

f ov

ercr

owdi

ng a

t 40

%

Mai

ntai

n le

vel o

f ov

ercr

owdi

ng a

t 38

%

Mai

ntai

n le

vel o

f ov

ercr

owd

ing

at

36 %

Mai

ntai

n le

vel o

f ov

ercr

owd

ing

at

34 %

Mai

ntai

n le

vel o

f ov

ercr

owd

ing

at

32 %

C.1

.6. E

ffect

ive

man

agem

ent o

f re

man

d d

eten

tion

No

targ

et fo

r ye

ar 1

. To

ol n

ot a

vaila

ble

Imp

lem

ent c

las-

sific

atio

n to

ol fo

r H

igh

risk

rem

and

Det

aine

es

Imp

lem

ent c

las-

sific

atio

n to

ol fo

r H

igh

risk

rem

and

Det

aine

es

Imp

lem

ent c

las-

sific

atio

n to

ol fo

r H

igh

risk

rem

and

Det

aine

es

Imp

lem

ent c

las-

sific

atio

n to

ol fo

r H

igh

risk

rem

and

Det

aine

es

C.1

.7. M

anag

emen

t of

cou

rt a

pp

ear-

ance

s

C.1

.8. V

ideo

Ar-

raig

nmen

t

Bas

elin

e fo

r th

e nu

mb

er o

f det

ain-

ees

not a

pp

earin

g w

hen

requ

ired

esta

blis

hed

Bas

elin

e fo

r th

e nu

mb

er o

f det

ain-

ees

not a

pp

earin

g w

hen

requ

ired

esta

blis

hed

Bas

elin

e fo

r th

e nu

mb

er o

f det

ain-

ees

not a

pp

earin

g w

hen

req

uire

d es

tab

lishe

d

Bas

elin

e fo

r th

e nu

mb

er o

f det

ain-

ees

not a

pp

earin

g w

hen

req

uire

d es

tab

lishe

d

Bas

elin

e fo

r th

e nu

mb

er o

f det

ain-

ees

not a

pp

earin

g w

hen

req

uire

d es

tab

lishe

d

Man

age

the

inst

al-

latio

n of

vid

eo

pos

tpon

emen

t eq

uipm

ent i

n 12

fa

cilit

ies

Man

age

the

inst

al-

latio

n of

vid

eo

post

pone

men

t eq

uipm

ent i

n 10

fa

cilit

ies

Mai

ntai

n; M

onito

r-in

g an

d ev

alua

tion

Mai

ntai

n; M

onito

r-in

g an

d ev

alua

tion

Mai

ntai

n; M

onito

r-in

g an

d ev

alua

tion

OPERATIONS STRATEGY

CO

RR

EC

TIO

NS

OP

ER

AT

ION

S S

TR

AT

EG

Y

Mea

sura

ble

o

bje

ctiv

e P

erfo

rman

ce

Ind

icat

or

Str

ateg

yS

ervi

ce D

eliv

ery

Targ

ets

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2Ye

ar 4

(20

12/1

3)

Year

5 (

2013

/14

)

C.1

.9. E

ffect

ive

Par

ticip

atio

n in

JC

PS

reg

iona

l and

lo

cal s

ubst

ruct

ures

Inte

ract

ion

with

JC

PS

reg

iona

l and

lo

cal s

ubst

ruc-

ture

s w

ith r

egar

d to

alle

viat

ion

of

over

crow

ding

, im

ple

men

tatio

n of

an

ti-ra

pe

stra

tegi

es.

Inte

ract

ion

with

JC

PS

reg

iona

l and

lo

cal s

ubst

ruc-

ture

s w

ith r

egar

d to

alle

viat

ion

of

over

crow

ding

and

im

ple

men

tatio

n of

an

ti-ra

pe

stra

te-

gies

.

Inte

ract

ion

with

JC

PS

reg

iona

l and

lo

cal s

ubst

ruc-

ture

s w

ith r

egar

d to

alle

viat

ion

of

over

crow

din

g an

d im

ple

men

tatio

n of

an

ti-ra

pe

stra

te-

gies

.

Rev

iew

and

/or

set

new

tar

gets

Rev

iew

and

/or

set

new

tar

gets

Num

ber

of c

ases

p

endi

ng tr

ial r

e-du

ced

Num

ber

of c

ases

p

endi

ng tr

ial r

e-du

ced

Num

ber

of c

ases

p

end

ing

tria

l re-

duce

d

Num

ber

of c

ases

p

end

ing

tria

l re-

duc

ed

Num

ber

of c

ases

p

end

ing

tria

l re-

duc

ed

Chi

ld r

eman

d d

etai

nees

rem

oved

to

sec

ure

care

fa

cilit

ies

Chi

ld r

eman

d d

etai

nees

rem

oved

to

sec

ure

care

fa

cilit

ies

Chi

ld r

eman

d d

etai

nees

rem

oved

to

sec

ure

care

fa

cilit

ies

Chi

ld r

eman

d d

etai

nees

rem

oved

to

sec

ure

care

fa

cilit

ies

Chi

ld r

eman

d d

etai

nees

rem

oved

to

sec

ure

care

fa

cilit

ies


CA

RE

OP

ER

AT

ION

S S

TR

AT

EG

Y

Mea

sura

ble

o

bje

ctiv

e P

erfo

rman

ce

Ind

icat

or

Str

ateg

yS

ervi

ce D

eliv

ery

Targ

ets

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2Ye

ar 4

(20

12/1

3)

Year

5 (

2013

/14

)

D.1

.To

ensu

re th

e p

erso

nal w

ell-b

e-in

g of

inca

rcer

ated

p

erso

ns b

y pr

ovid

-in

g va

rious

nee

ds-

base

d se

rvic

es.

Num

ber

of

offe

nder

s on

an

tiret

rovi

ral

trea

tmen

t ver

sus

the

num

ber

of o

f-fe

nder

s w

ith th

e C

D4

coun

t bel

ow

200

; N

umb

er o

f of-

fend

ers

who

ha

ve te

sted

HIV

po

sitiv

e vs

the

tota

l num

ber

of

offe

nder

s w

ho h

ave

bee

n te

sted

; P

erce

ntag

e of

of

fend

ers

trea

ted

with

men

tal

illne

sses

vs

the

tota

l offe

nder

po

pula

tion

with

m

enta

l illn

esse

s;

Per

cent

age

of c

are

pro-

gram

mes

pro

-vi

ded

by

exte

rnal

se

rvic

e pr

ovid

-er

s vs

the

tota

l nu

mb

er o

f qua

l-ity

ass

ured

car

e pr

ogra

mm

es p

er

year

;

• • • •

D.1

.1. C

omp

li-an

ce w

ith p

oli-

cies

, pro

cedu

res,

pr

ogra

mm

es,

stan

dar

ds a

nd a

p-

plic

able

legi

slat

ion

Car

e P

olic

ies,

pro

-ce

dure

s, s

tand

ards

an

d ap

plic

able

le

gisl

atio

n im

ple

-m

ente

d.

Car

e P

olic

ies,

pro

-ce

dure

s, s

tand

ards

an

d ap

plic

able

le

gisl

atio

n im

ple

-m

ente

d.

Car

e P

olic

ies,

pro

-ce

dur

es, s

tand

ard

s an

d ap

plic

able

le

gisl

atio

n im

ple

-m

ente

d.

Rev

iew

and

/or

set

new

tar

gets

Rev

iew

and

/or

set

new

tar

gets

Rep

ort o

n of

-fe

nder

enr

olm

ent

and

part

icip

atio

n (in

clud

ing

spec

ial

cate

gorie

s of

of-

fend

ers)

in S

ocia

l W

ork,

Psy

chol

ogi-

cal,

Spi

ritua

l Car

e an

d H

IV a

nd A

IDS

pr

ogra

mm

es a

nd

serv

ices

ver

sus

targ

ets

set

Rep

ort o

n of

-fe

nder

enr

olm

ent

and

part

icip

atio

n (in

clud

ing

spec

ial

cate

gorie

s of

of-

fend

ers)

in S

ocia

l W

ork,

Psy

chol

ogi-

cal,

Spi

ritua

l Car

e an

d H

IV a

nd A

IDS

pr

ogra

mm

es a

nd

serv

ices

ver

sus

targ

ets

set

Rev

iew

and

/or

set

new

tar

gets

Rev

iew

and

/or

set

new

tar

gets

Rev

iew

and

/or

set

new

tar

gets

Pol

icy

on C

ompu

l-so

ry p

rogr

amm

es

imp

lem

ente

d

Pol

icy

on C

ompu

l-so

ry p

rogr

amm

es

imp

lem

ente

d

Pol

icy

on C

ompu

l-so

ry p

rogr

amm

es

imp

lem

ente

d

Rev

iew

and

/or

set

new

tar

gets

Rev

iew

and

/or

set

new

tar

gets

D.1

.2. P

rovi

de

pr

imar

y he

alth

ca

re s

ervi

ces

to a

ll of

fend

ers,

aw

aitin

g tr

ial d

etai

nees

and

ba

bies

of i

ncar

cer-

ated

mot

hers

.

Prim

ary

heal

th

care

ser

vice

s (in

clud

ing

gove

rn-

men

t prio

rity

heal

th

prog

ram

mes

) pr

ovid

ed a

t all

corr

ectio

nal h

ealth

fa

cilit

ies

Prim

ary

heal

th

care

ser

vice

s (in

clud

ing

gove

rn-

men

t prio

rity

heal

th

prog

ram

mes

) pr

ovid

ed a

t all

corr

ectio

nal h

ealth

fa

cilit

ies

Prim

ary

heal

th

care

ser

vice

s (in

clud

ing

gove

rn-

men

t prio

rity

heal

th

prog

ram

mes

) pr

ovid

ed a

t all

corr

ectio

nal h

ealth

fa

cilit

ies

Rev

iew

and

/or

set

new

tar

gets

Rev

iew

and

/or

set

new

tar

gets

OPERATIONS STRATEGY

CA

RE

OP

ER

AT

ION

S S

TR

AT

EG

Y

Mea

sura

ble

o

bje

ctiv

e P

erfo

rman

ce

Ind

icat

or

Str

ateg

yS

ervi

ce D

eliv

ery

Targ

ets

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2Ye

ar 4

(20

12/1

3)

Year

5 (

2013

/14

)

Per

cent

age

of

offe

nder

s pa

r-tic

ipat

ing

in c

are

prog

ram

mes

vs

the

tota

l of

fend

er p

opu-

latio

n w

ho a

re

elig

ible

for

care

pr

ogra

mm

es in

te

rms

of th

eir

sent

ence

pla

ns;

Per

cent

age

of

offe

nder

s pa

r-tic

ipat

ing

in c

are

prog

ram

mes

vs

th

e to

tal o

ffend

er

popu

latio

n;

Per

cent

age

of o

f-fe

nder

s on

med

i-ca

l tre

atm

ent f

or

com

mun

icab

le

dise

ases

exc

lud-

ing

HIV

and

Aid

s,

hyp

erte

nsio

n an

d di

abet

es v

s th

e to

tal o

ffend

er

popu

latio

n

• •

D.1

.3. I

mp

lem

ent

the

pha

rmac

eutic

al

serv

ices

fram

e-w

ork

D.1

.4. I

mpr

ove

coop

erat

ion

with

re

gion

al D

epar

t-m

ents

of H

ealth

Bas

elin

e in

form

a-tio

n es

tab

lishe

d on

the

stat

us o

f p

harm

aceu

tical

se

rvic

es a

ccor

d-in

g to

the

exis

ting

fram

ewor

k.

Man

age

and

repo

rt

on th

e st

atus

of

pha

rmac

eutic

al

serv

ices

acc

ordi

ng

to th

e ne

w fr

ame-

wor

k.

Man

age

and

rep

ort

on th

e st

atus

of

pha

rmac

eutic

al

serv

ices

acc

ord

ing

to th

e fr

amew

ork.

Rev

iew

and

/or

set

new

tar

gets

Rev

iew

and

/or

set

new

tar

gets

SL

As

on h

ealth

ca

re s

ervi

ce p

rovi

-si

on

SL

As

on h

ealth

ca

re s

ervi

ce p

rovi

-si

on

SL

As

on h

ealth

ca

re s

ervi

ce p

rovi

-si

on

Rev

iew

and

/or

set

new

tar

gets

Rev

iew

and

/or

set

new

tar

gets

D.1

.5. P

rovi

de

Soc

ial W

ork,

P

sych

olog

ical

an

d S

pirit

ual C

are

need

s ba

sed

prog

ram

mes

and

se

rvic

es

Soc

ial W

ork,

P

sych

olog

ical

an

d S

pirit

ual C

are

need

s ba

sed

pro

gram

mes

and

se

rvic

es im

ple

-m

ente

d

Soc

ial W

ork,

P

sych

olog

ical

an

d S

pirit

ual C

are

need

s ba

sed

prog

ram

mes

and

se

rvic

es im

ple

-m

ente

d

Soc

ial W

ork,

P

sych

olog

ical

an

d S

piri

tual

Car

e ne

eds

base

d pr

ogra

mm

es a

nd

serv

ices

imp

le-

men

ted

Rev

iew

and

/or

set

new

tar

gets

Rev

iew

and

/or

set

new

tar

gets

Impa

ct m

easu

re-

men

t ins

trum

ent

imp

lem

ente

d.

Impa

ct m

easu

re-

men

t ins

trum

ent

imp

lem

ente

d.

Impa

ct m

easu

re-

men

t ins

trum

ent

imp

lem

ente

d.

Rev

iew

and

/or

set

new

tar

gets

Rev

iew

and

/or

set

new

tar

gets

D.1

. 6. I

mpr

ove

stak

e ho

lder

in

volv

emen

t in

the

del

iver

y of

Soc

ial

Wor

k, P

sych

o-lo

gica

l, S

pirit

ual

Car

e an

d H

IV a

nd

AID

S n

eeds

bas

ed

prog

ram

mes

and

se

rvic

es

D.1

.7. P

rovi

de

com

-pr

ehen

sive

HIV

and

A

IDS

pro

gram

mes

an

d se

rvic

es to

all

offe

nder

s

Par

tner

ship

s w

ith

com

mun

ity m

em-

ber

s an

d ot

her

role

pla

yers

and

st

akeh

old

ers

in th

e d

eliv

ery

of S

ocia

l W

ork,

Psy

cho-

logi

cal,

Spi

ritua

l C

are

and

HIV

and

A

IDS

nee

ds b

ased

p

rogr

amm

es a

nd

serv

ices

form

alis

ed

Par

tner

ship

s w

ith

com

mun

ity m

em-

ber

s an

d ot

her

role

pla

yers

and

st

akeh

old

ers

in th

e d

eliv

ery

of S

ocia

l W

ork,

Psy

cho-

logi

cal,

Spi

ritua

l C

are

and

HIV

and

A

IDS

nee

ds b

ased

pr

ogra

mm

es a

nd

serv

ices

form

alis

ed

Par

tner

ship

s w

ith

com

mun

ity m

em-

ber

s an

d ot

her

role

pla

yers

and

st

akeh

old

ers

in th

e d

eliv

ery

of S

ocia

l W

ork,

Psy

cho-

logi

cal,

Sp

iritu

al

Car

e an

d H

IV a

nd

AID

S n

eed

s ba

sed

prog

ram

mes

and

se

rvic

es fo

rmal

ised

Rev

iew

and

/or

set

new

tar

gets

Rev

iew

and

/or

set

new

tar

gets

KA

PB

tool

imp

le-

men

ted

in 4

0%

of

man

agem

ent a

reas

KA

PB

tool

imp

le-

men

ted

in 6

0%

of

man

agem

ent a

reas

KA

PB

tool

imp

le-

men

ted

in 8

0%

of

man

agem

ent a

reas

KA

PB

tool

imp

le-

men

ted

in 1

00%

of

man

agem

ent a

reas

Rev

iew

and

/or

set

new

tar

gets


CA

RE

OP

ER

AT

ION

S S

TR

AT

EG

Y

Mea

sura

ble

o

bje

ctiv

e P

erfo

rman

ce

Ind

icat

or

Str

ateg

yS

ervi

ce D

eliv

ery

Targ

ets

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2Ye

ar 4

(20

12/1

3)

Year

5 (

2013

/14

)

HIV

and

AID

S

pro

gram

mes

and

se

rvic

es im

ple

-m

ente

d

HIV

and

AID

S

prog

ram

mes

and

se

rvic

es im

ple

-m

ente

d

HIV

and

AID

S

prog

ram

mes

and

se

rvic

es im

ple

-m

ente

d

HIV

and

AID

S

pro

gram

mes

and

se

rvic

es im

ple

-m

ente

d

HIV

and

AID

S

pro

gram

mes

and

se

rvic

es im

ple

-m

ente

d

D.1

.8. E

ffect

ive

part

icip

atio

n in

S

ocia

l Sec

tor

prov

inci

al a

nd lo

cal

leve

l sub

stru

ctur

es

Rep

rese

ntat

ion

in M

unic

ipal

and

P

rovi

ncia

l mee

tings

an

d su

b-s

truc

-tu

res.

Rep

rese

ntat

ion

in M

unic

ipal

and

P

rovi

ncia

l mee

tings

an

d su

b-s

truc

-tu

res.

Rep

rese

ntat

ion

in M

unic

ipal

and

P

rovi

ncia

l mee

tings

an

d su

b-s

truc

-tu

res.

Rev

iew

and

/or

set

new

tar

gets

Rev

iew

and

/or

set

new

tar

gets

Iden

tify

and

enga

ge

in c

omm

unity

p

roje

cts

and

serv

-ic

es to

str

engt

hen

loca

l and

pro

vinc

ial

initi

ativ

es a

nd p

riori-

ties.

Iden

tify

and

enga

ge

in c

omm

unity

p

roje

cts

and

serv

-ic

es to

str

engt

hen

loca

l and

pro

vinc

ial

initi

ativ

es a

nd p

riori-

ties.

Iden

tify

and

enga

ge

in c

omm

unity

p

roje

cts

and

serv

-ic

es to

str

engt

hen

loca

l and

pro

vinc

ial

initi

ativ

es a

nd p

riori-

ties.

Rev

iew

and

/or

set

new

tar

gets

Rev

iew

and

/or

set

new

tar

gets

OPERATIONS STRATEGY

DE

VE

LOP

ME

NT

OP

ER

AT

ION

S S

TR

AT

EG

Y

Mea

sura

ble

o

bje

ctiv

e P

erfo

rman

ce

ind

icat

or

Str

ateg

yS

ervi

ce D

eliv

ery

Targ

ets

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2)

Year

4 (

2012

/13

)Ye

ar 5

(20

13/1

4)

E.1

.To

prov

ide

need

s-ba

sed

educ

atio

nal,

skill

s an

d ot

her

dev

el-

opm

ent-

rela

ted

prog

ram

mes

, to

faci

litat

e th

e re

inte

-gr

atio

n of

offe

nd-

ers

into

com

mun

i-tie

s.

Num

ber

of o

f-fe

nder

s pa

rtic

i-pa

ting

in li

tera

cy

prog

ram

mes

ag

ains

t tho

se

iden

tified

to

part

icip

ate

as p

er

thei

r S

ente

nce

Pla

ns;

Per

cent

age

of

offe

nder

s w

ho

have

reg

iste

red

for

AB

ET

pro-

gram

mes

ver

sus

the

tota

l offe

nd-

ers

elig

ible

for

AB

ET;

P

erce

ntag

e of

of

fend

ers

in F

ET

Pro

gram

mes

cal

-cu

late

d ag

ains

t th

e to

tal o

ffend

er

popu

latio

n el

igi-

ble

for

FET;

P

erce

ntag

e of

of

fend

ers

par-

ticip

atin

g in

ski

lls

dev

elop

men

t pr

ogra

mm

es

vs t

he to

tal

offe

nder

pop

u-la

tion

who

are

el

igib

le fo

r sk

ills

dev

elop

men

t pr

ogra

mm

es in

te

rms

of th

eir

sent

ence

pla

ns;

• • • •

E.1

.1. C

omp

li-an

ce w

ith p

oli-

cies

, pro

cedu

res,

pr

ogra

mm

es,

stan

dar

ds a

nd a

p-

plic

able

legi

slat

ion

Dev

elop

men

t Pol

i-ci

es, p

roce

dure

s,

stan

dar

ds a

nd a

p-

plic

able

legi

slat

ion

imp

lem

ente

d.

Dev

elop

men

t Pol

i-ci

es, p

roce

dure

s,

stan

dar

ds a

nd a

p-

plic

able

legi

slat

ion

imp

lem

ente

d.

Dev

elop

men

t Pol

i-ci

es, p

roce

dur

es,

stan

dar

ds

and

ap-

plic

able

legi

slat

ion

imp

lem

ente

d.

Dev

elop

men

t Pol

i-ci

es, p

roce

dur

es,

stan

dar

ds

and

ap-

plic

able

legi

slat

ion

imp

lem

ente

d.

Dev

elop

men

t Pol

i-ci

es, p

roce

dur

es,

stan

dar

ds

and

ap-

plic

able

legi

slat

ion

imp

lem

ente

d.


DE

VE

LOP

ME

NT

OP

ER

AT

ION

S S

TR

AT

EG

Y

Mea

sura

ble

o

bje

ctiv

e P

erfo

rman

ce

ind

icat

or

Str

ateg

yS

ervi

ce D

eliv

ery

Targ

ets

Yea

r 1

(20

09/1

0)

Yea

r 2

(201

0/1

1)Y

ear

3 (2

011/

12)

Yea

r 4

(201

2/1

3)

Yea

r 5

(201

3/1

4)

Per

cent

age

of

offe

nder

s in

-vo

lved

in s

port

s,

recr

eatio

n, a

rts

and

cultu

re

prog

ram

mes

cal

-cu

late

d ag

ains

t th

e to

tal o

ffend

er

popu

latio

n p

er

year

; P

erce

ntag

e of

of

fend

ers

part

ici-

patin

g in

pro

duc-

tion

wor

ksho

p an

d ag

ricul

ture

pr

ogra

mm

es v

s th

e to

tal o

f-fe

nder

pop

ula-

tion

who

are

el

igib

le fo

r su

ch

prog

ram

mes

in

term

s of

thei

r se

nten

ce p

lans

• •

Com

plia

nce

im-

prov

ed b

y 10

%C

omp

lianc

e im

-pr

oved

by

10%

Com

plia

nce

im-

prov

ed b

y 10

%R

evie

w a

nd/o

r se

t ne

w t

arge

tsR

evie

w a

nd/o

r se

t ne

w t

arge

ts

Rep

ort o

n of

-fe

nder

enr

olm

ent

and

part

icip

atio

n (in

clud

ing

spec

ial

cate

gorie

s of

of-

fend

ers)

in F

orm

al

Edu

catio

n, S

kills

D

evel

opm

ent,

SR

AC

, Pro

duct

ion

Wor

ksho

ps a

nd

Agr

icul

ture

pro

-gr

amm

es v

ersu

s ta

rget

s se

t

Rep

ort o

n of

-fe

nder

enr

olm

ent

and

part

icip

atio

n (in

clud

ing

spec

ial

cate

gorie

s of

of-

fend

ers)

in F

orm

al

Edu

catio

n, S

kills

D

evel

opm

ent,

SR

AC

, Pro

duct

ion

Wor

ksho

ps a

nd

Agr

icul

ture

pro

-gr

amm

es v

ersu

s ta

rget

s se

t

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

OPERATIONS STRATEGY

Pol

icy

on C

ompu

l-so

ry p

rogr

amm

es

imp

lem

ente

d

Pol

icy

on C

ompu

l-so

ry p

rogr

amm

es

imp

lem

ente

d

Pol

icy

on C

ompu

l-so

ry p

rogr

amm

es

imp

lem

ente

d

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

E

.1.2

. Enh

ance

ed

ucat

ion

leve

ls o

f of

fend

ers

Form

al E

duca

tion

prog

ram

mes

and

se

rvic

es im

ple

-m

ente

d

Form

al E

duca

tion

prog

ram

mes

and

se

rvic

es im

ple

-m

ente

d

Form

al E

duc

atio

n pr

ogra

mm

es a

nd

serv

ices

imp

le-

men

ted

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

E1.3

. Enh

ance

pa

rtic

ipat

ion

of o

ffend

ers

in

spor

ts, r

ecre

atio

n,

arts

, and

cul

ture

pr

ogra

mm

es a

nd

serv

ices

E.1

.4. I

mpr

ovem

ent

of t

he s

kills

util

isa-

tion

of o

ffend

ers

and

enha

ncem

ent

of o

ppo

rtun

ities

for

thei

r em

plo

yabi

lity

Spo

rts,

rec

reat

ion,

ar

ts, a

nd c

ultu

re

prog

ram

mes

and

se

rvic

es im

ple

-m

ente

d

Spo

rts,

rec

reat

ion,

ar

ts, a

nd c

ultu

re

prog

ram

mes

and

se

rvic

es im

ple

-m

ente

d

Sp

orts

, rec

reat

ion,

ar

ts, a

nd c

ultu

re

prog

ram

mes

and

se

rvic

es im

ple

-m

ente

d

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

S

kills

Dev

elop

-m

ent M

aste

r P

lan

imp

lem

ente

d

Imp

lem

ent t

he

Ski

lls D

evel

opm

ent

Mas

ter

Pla

n.

Imp

lem

ent t

he

Ski

lls D

evel

opm

ent

Mas

ter

Pla

n.

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Op

port

uniti

es fo

r sk

ills

utili

satio

n an

d em

plo

yabi

lity

of o

f-fe

nder

s im

prov

ed

by 2

0%

of t

he

base

line

in A

gric

ul-

ture

and

Pro

duc-

tion

wor

ksho

ps

Op

port

uniti

es fo

r sk

ills

utili

satio

n an

d em

plo

yabi

lity

of o

f-fe

nder

s im

prov

ed

by 2

5% o

f the

ba

selin

e in

Agr

icul

-tu

re a

nd P

rodu

c-tio

n w

orks

hops

Op

por

tuni

ties

for

skill

s ut

ilisa

tion

and

emp

loya

bili

ty o

f of-

fend

ers

imp

rove

d by

27%

of t

he

base

line

in A

gric

ul-

ture

and

Pro

duc

-tio

n w

orks

hops

Op

por

tuni

ties

for

skill

s ut

ilisa

tion

and

emp

loya

bili

ty o

f of-

fend

ers

imp

rove

d 30

% o

f the

bas

e-lin

e in

Agr

icul

ture

an

d P

rod

uctio

n w

orks

hops

Op

por

tuni

ties

for

skill

s ut

ilisa

tion

and

emp

loya

bili

ty o

f of-

fend

ers

imp

rove

d by

32%

of t

he

base

line

in A

gric

ul-

ture

and

Pro

duc

-tio

n w

orks

hops

Mas

ter

Pla

ns fo

r P

rodu

ctio

n W

ork-

shop

s an

d A

gric

ul-

ture

. im

plem

ente

d

Mas

ter

Pla

ns fo

r P

rodu

ctio

n W

ork-

shop

s an

d A

gric

ul-

ture

. im

plem

ente

d

Mas

ter

Pla

ns fo

r P

rod

uctio

n W

ork-

shop

s an

d A

gric

ul-

ture

. im

ple

men

ted

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

E.1

.5. I

mpl

e-m

ent t

he in

com

e ge

nera

tion

and

pove

rty

alle

viat

ion

stra

tegy

Farm

pla

ns a

nd th

e pr

oduc

tion

wor

k-sh

op s

ched

ules

im

ple

men

ted

Farm

pla

ns a

nd th

e pr

oduc

tion

wor

k-sh

op s

ched

ules

im

ple

men

ted

Farm

pla

ns a

nd th

e pr

oduc

tion

wor

k-sh

op s

ched

ules

im

ple

men

ted

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Inco

me

gene

ra-

tion

incr

ease

d by

R

0.25

mill

ion

of

the

base

line

by th

e sa

les

of s

urp

lus

prod

ucts

.

Inco

me

gene

ra-

tion

incr

ease

d by

R

0.25

mill

ion

of

the

base

line

by th

e sa

les

of s

urp

lus

prod

ucts

.

Inco

me

gene

ra-

tion

incr

ease

d by

R

0.25

mill

ion

of

the

base

line

by th

e sa

les

of s

urp

lus

prod

ucts

.

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

DE

VE

LOP

ME

NT

OP

ER

AT

ION

S S

TR

AT

EG

Y

Mea

sura

ble

o

bje

ctiv

e P

erfo

rman

ce

ind

icat

or

Str

ateg

yS

ervi

ce D

eliv

ery

Targ

ets

Yea

r 1

(20

09/1

0)

Yea

r 2

(201

0/1

1)Y

ear

3 (2

011/

12)

Yea

r 4

(201

2/1

3)

Yea

r 5

(201

3/1

4)


DE

VE

LOP

ME

NT

OP

ER

AT

ION

S S

TR

AT

EG

Y

Mea

sura

ble

o

bje

ctiv

e P

erfo

rman

ce

ind

icat

or

Str

ateg

yS

ervi

ce D

eliv

ery

Targ

ets

Year

1 (

2009

/10

)Ye

ar 2

(20

10/1

1)Ye

ar 3

(20

11/1

2)

Year

4 (

2012

/13

)Ye

ar 5

(20

13/1

4)

Reg

iona

l int

egra

ted

pove

rty

alle

viat

ion

prog

ram

me

imp

le-

men

ted

Reg

iona

l int

egra

ted

pove

rty

alle

viat

ion

prog

ram

me

imp

le-

men

ted

Reg

iona

l int

egra

ted

pove

rty

alle

viat

ion

prog

ram

me

imp

le-

men

ted

Reg

iona

l int

egra

ted

pov

erty

alle

viat

ion

pro

gram

me

imp

le-

men

ted

Reg

iona

l int

egra

ted

pov

erty

alle

viat

ion

pro

gram

me

imp

le-

men

ted

E.1

.6. I

mpr

ove

stak

e ho

lder

in

volv

emen

t in

the

del

iver

y of

For

mal

E

duca

tion,

Ski

lls

Dev

elop

men

t, S

RA

C, P

rodu

c-tio

n W

orks

hops

an

d A

gric

ultu

re

prog

ram

mes

and

se

rvic

es

Par

tner

ship

s fo

rmal

ized

with

co

mm

unity

mem

-b

ers

and

othe

r ro

le p

laye

rs a

nd

stak

ehol

der

s in

the

del

iver

y of

For

mal

E

duca

tion,

Ski

lls

Dev

elop

men

t, S

RA

C, P

rodu

c-tio

n W

orks

hops

an

d A

gric

ultu

re

prog

ram

mes

and

se

rvic

es

Par

tner

ship

s fo

rmal

ized

with

co

mm

unity

mem

-b

ers

and

othe

r ro

le p

laye

rs a

nd

stak

ehol

der

s in

the

del

iver

y of

For

mal

E

duca

tion,

Ski

lls

Dev

elop

men

t, S

RA

C, P

rodu

c-tio

n W

orks

hops

an

d A

gric

ultu

re

prog

ram

mes

and

se

rvic

es

Par

tner

ship

s fo

rmal

ized

with

co

mm

unity

mem

-b

ers

and

othe

r ro

le p

laye

rs a

nd

stak

ehol

der

s in

the

del

iver

y of

For

mal

E

duca

tion,

Ski

lls

Dev

elop

men

t, S

RA

C, P

rod

uc-

tion

Wor

ksho

ps

and

Agr

icul

ture

pr

ogra

mm

es a

nd

serv

ices

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

E.1

.7. E

ffect

ive

par-

ticip

atio

n in

Soc

ial

Sec

tor

prov

inci

al

and

loca

l lev

el

subs

truc

ture

s

Rep

rese

ntat

ion

in M

unic

ipal

and

P

rovi

ncia

l mee

tings

an

d su

b-s

truc

-tu

res.

Iden

tify

and

en-

gage

in c

omm

unity

pr

ojec

ts a

nd s

erv-

ices

to s

tren

gthe

n lo

cal a

nd p

rovi

ncia

l in

itiat

ives

and

pr

iorit

ies.

Rep

rese

ntat

ion

in M

unic

ipal

and

P

rovi

ncia

l mee

tings

an

d su

b-s

truc

-tu

res.

Iden

tify

and

en-

gage

in c

omm

unity

pr

ojec

ts a

nd s

erv-

ices

to s

tren

gthe

n lo

cal a

nd p

rovi

ncia

l in

itiat

ives

and

pr

iorit

ies.

Rep

rese

ntat

ion

in M

unic

ipal

and

P

rovi

ncia

l mee

tings

an

d su

b-s

truc

-tu

res.

Iden

tify

and

en-

gage

in c

omm

unity

pr

ojec

ts a

nd s

erv-

ices

to s

tren

gthe

n lo

cal a

nd p

rovi

ncia

l in

itiat

ives

and

pr

iorit

ies.

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

OPERATIONS STRATEGY

SO

CIA

L R

EIN

TE

GR

AT

ION

OP

ER

AT

ION

S S

TR

AT

EG

Y

Mea

sura

ble

o

bje

ctiv

e P

erfo

rman

ce

Ind

icat

or

Str

ateg

yS

ervi

ce D

eliv

ery

Targ

ets

Year

1(2

009

/10

)Ye

ar 2

(10

/11)

Year

3 (1

1/12

)Ye

ar 4

(12

/13

)Ye

ar 5

(13

/14

)

F.1.

To

prov

ide

need

s-ba

sed

prog

ram

mes

and

se

rvic

es to

offe

nd-

ers

to fa

cilit

ate

thei

r so

cial

acc

ept-

ance

and

effe

ctiv

e re

inte

grat

ion

of

offe

nder

s in

to th

eir

com

mun

ities

Per

cent

age

of

paro

le v

iola

-tio

ns p

er 1

0 00

0 pa

role

es;

Per

cent

age

of

case

s co

nsid

-er

ed b

y th

e pa

-ro

le b

oard

ver

sus

the

num

ber

of

case

s el

igib

le fo

r co

nsid

erat

ion;

P

erce

ntag

e of

ca

ses

refe

rred

to

the

paro

le r

evie

w

boar

d p

er 1

00

case

s co

nsid

-er

ed b

y th

e P

arol

e B

oard

; P

erce

ntag

e of

A

wai

ting

Tria

l D

etai

nees

und

er

Com

mun

ity s

u-p

ervi

sion

ver

sus

the

tota

l rem

and

det

aine

e po

pula

-tio

n w

ith b

ail;

Per

cent

age

of p

roba

tion-

ers

vers

us th

e to

tal n

umb

er

of in

carc

erat

ed

offe

nder

s w

ith

sent

ence

s le

ss

than

24

mon

ths;

• • • • •

F.1.

1. C

omp

lianc

e w

ith p

olic

ies,

pro

-ce

dure

s, s

tand

ards

an

d ap

plic

able

le

gisl

atio

n

Soc

ial R

eint

e-gr

atio

n P

olic

ies,

p

roce

dure

s,

stan

dar

ds a

nd a

p-

plic

able

legi

slat

ion

imp

lem

ente

d.

Soc

ial R

eint

e-gr

atio

n P

olic

ies,

pr

oced

ures

, st

and

ards

and

ap

-p

licab

le le

gisl

atio

n im

ple

men

ted.

Soc

ial R

eint

e-gr

atio

n P

olic

ies,

pr

oced

ures

, st

and

ard

s an

d ap

-p

licab

le le

gisl

atio

n im

ple

men

ted.

Rev

iew

and

/or

set

new

tar

gets

Rev

iew

and

/or

set

new

tar

gets

Com

plia

nce

im-

pro

ved

by 1

0%

Com

plia

nce

im-

prov

ed b

y 10

%C

omp

lianc

e im

-pr

oved

by

10%

Rev

iew

and

/or

set

new

tar

gets

Rev

iew

and

/or

set

new

tar

gets

Num

ber

of v

iola

-tio

ns r

educ

ed b

y 2%

from

the

aver

age

base

line

of

1078

0 (2

15).

Num

ber

of v

iola

-tio

ns r

educ

ed b

y 2%

from

the

aver

age

base

line

of

0565

(211

).

Num

ber

of v

iola

-tio

ns r

educ

ed b

y 2%

from

the

aver

age

base

line

of

1035

4 (2

07).

Num

ber

of v

iola

-tio

ns r

educ

ed b

y 2%

from

the

aver

age

base

line

of

1014

7 (2

02).

Num

ber

of v

iola

-tio

ns r

educ

ed b

y 2%

from

the

aver

age

base

line

of

9945

(198

).

F.1.

2. R

educ

e th

e ba

cklo

g of

cas

es

of o

ffend

ers

who

sh

ould

hav

e b

een

cons

ider

ed fo

r p

lace

men

t int

o th

e sy

stem

of c

omm

u-ni

ty c

orre

ctio

ns

Bac

klog

of o

f-fe

nder

s el

igib

le fo

r co

nsid

erat

ion

for

paro

le w

ho h

ave

not b

een

cons

id-

ered

by

the

HoC

C

/ C

SP

B id

entifi

ed

Bac

klog

of o

f-fe

nder

s el

igib

le fo

r co

nsid

erat

ion

for

paro

le w

ho h

ave

not b

een

cons

id-

ered

by

the

HoC

C

/ C

SP

B r

educ

ed

Bac

klog

of o

f-fe

nder

s el

igib

le fo

r co

nsid

erat

ion

for

paro

le w

ho h

ave

not b

een

cons

id-

ered

by

the

HoC

C

/ C

SP

B r

educ

ed

Bac

klog

of o

f-fe

nder

s el

igib

le fo

r co

nsid

erat

ion

for

paro

le w

ho h

ave

not b

een

cons

id-

ered

by

the

HoC

C

/ C

SP

B r

educ

ed

Bac

klog

of o

f-fe

nder

s el

igib

le fo

r co

nsid

erat

ion

for

paro

le w

ho h

ave

not b

een

cons

id-

ered

by

the

HoC

C

/ C

SP

B r

educ

ed

Act

ion

plan

s im

ple

men

ted

to

redu

ce th

e ba

cklo

g of

cas

es w

hich

sh

ould

hav

e b

een

cons

ider

ed fo

r p

lace

men

t int

o th

e sy

stem

of c

omm

u-ni

ty c

orre

ctio

ns.

Act

ion

plan

s im

ple

men

ted

to

redu

ce th

e ba

cklo

g of

cas

es w

hich

sh

ould

hav

e b

een

cons

ider

ed fo

r p

lace

men

t int

o th

e sy

stem

of c

omm

u-ni

ty c

orre

ctio

ns.

Rev

iew

and

/or

set

new

tar

gets

Rev

iew

and

/or

set

new

tar

gets

Rev

iew

and

/or

set

new

tar

gets


SO

CIA

L R

EIN

TE

GR

AT

ION

OP

ER

AT

ION

S S

TR

AT

EG

Y

Mea

sura

ble

o

bje

ctiv

e P

erfo

rman

ce

Ind

icat

or

Str

ateg

yS

ervi

ce D

eliv

ery

Targ

ets

Year

1(2

009

/10

)Ye

ar 2

(10

/11)

Year

3 (1

1/12

)Ye

ar 4

(12

/13

)Ye

ar 5

(13

/14

)

F.1.

3. E

ffect

ive

adm

inis

trat

ion

of C

orre

ctio

nal

Sup

ervi

sion

and

P

arol

e sy

stem

s

Rep

ort o

n:

Num

ber

of o

f-fe

nder

s el

igib

le fo

r co

nsid

erat

ion

for

paro

le w

ho h

ave

bee

n co

nsid

ered

by

the

CS

PB

;

Rep

ort o

n:

Num

ber

s of

of-

fend

ers

elig

ible

for

cons

ider

atio

n fo

r pa

role

who

hav

e b

een

cons

ider

ed

by th

e C

SP

B;

Rep

ort o

n:

Num

ber

s of

of-

fend

ers

elig

ible

for

cons

ider

atio

n fo

r pa

role

who

hav

e b

een

cons

ider

ed

by th

e C

SP

B;

Rep

ort o

n:

Num

ber

s of

of-

fend

ers

elig

ible

for

cons

ider

atio

n fo

r pa

role

who

hav

e b

een

cons

ider

ed

by th

e C

SP

B;

Rep

ort o

n:

Num

ber

s of

of-

fend

ers

elig

ible

for

cons

ider

atio

n fo

r pa

role

who

hav

e b

een

cons

ider

ed

by th

e C

SP

B;

Num

ber

of P

arol

e ca

ses

in w

hich

vi

ctim

s of

crim

e m

ake

repr

esen

-ta

tion

vs th

e to

tal

num

ber

of P

arol

e C

ases

•N

umb

er o

f cas

es

whe

re C

SP

B d

eci-

sion

diff

ers

from

C

MC

rec

omm

en-

dat

ion;

Num

ber

s of

cas

es

whe

re C

SP

B d

eci-

sion

diff

ers

from

C

MC

rec

omm

en-

dat

ion;

Num

ber

s of

cas

es

whe

re C

SP

B d

eci-

sion

diff

ers

from

C

MC

rec

omm

en-

dat

ion;

Num

ber

s of

cas

es

whe

re C

SP

B d

eci-

sion

diff

ers

from

C

MC

rec

omm

en-

dat

ion;

Num

ber

s of

cas

es

whe

re C

SP

B d

eci-

sion

diff

ers

from

C

MC

rec

omm

en-

dat

ion;

Num

ber

of c

ases

re

ferr

ed fo

r re

-vi

ew w

here

PR

B

reve

rses

CS

PB

d

ecis

ion

Num

ber

s of

ca

ses

refe

rred

for

revi

ew w

here

PR

B

reve

rses

CS

PB

d

ecis

ion

Num

ber

s of

ca

ses

refe

rred

for

revi

ew w

here

PR

B

reve

rses

CS

PB

d

ecis

ion

Num

ber

s of

ca

ses

refe

rred

for

revi

ew w

here

PR

B

reve

rses

CS

PB

d

ecis

ion

Num

ber

s of

ca

ses

refe

rred

for

revi

ew w

here

PR

B

reve

rses

CS

PB

d

ecis

ion

F.1.

4. Im

ple

men

t sy

stem

s an

d to

ols

for

com

mun

ity c

or-

rect

ions

Adm

issi

on r

isk

clas

sific

atio

n to

ol

for

prob

atio

ners

an

d pa

role

es a

t co

mm

unity

cor

-re

ctio

ns o

ffice

s

imp

lem

ente

d

Adm

issi

on r

isk

clas

sific

atio

n to

ol

for

prob

atio

ners

an

d pa

role

es a

t co

mm

unity

cor

-re

ctio

ns o

ffice

s

imp

lem

ente

d

Ad

mis

sion

ris

k cl

assi

ficat

ion

tool

fo

r p

roba

tione

rs

and

paro

lees

at

com

mun

ity c

or-

rect

ions

offi

ces

im

ple

men

ted

Ad

mis

sion

ris

k cl

assi

ficat

ion

tool

fo

r p

roba

tione

rs

and

paro

lees

at

com

mun

ity c

or-

rect

ions

offi

ces

im

ple

men

ted

Ad

mis

sion

ris

k cl

assi

ficat

ion

tool

fo

r p

roba

tione

rs

and

paro

lees

at

com

mun

ity c

or-

rect

ions

offi

ces

im

ple

men

ted

F.1.

5. E

ngag

e w

ith

loca

l gov

ernm

ent

stru

ctur

es a

nd o

ther

st

akeh

old

ers

in

del

iver

ing

com

-m

unity

cor

rect

ions

p

rogr

amm

es

Inte

ract

ions

and

se

rvic

e le

vel

agre

emen

ts w

ith

loca

l gov

ernm

ent

stru

ctur

es a

nd o

ther

st

akeh

old

ers

Inte

ract

ions

and

se

rvic

e le

vel

agre

emen

ts w

ith

loca

l gov

ernm

ent

stru

ctur

es a

nd o

ther

st

akeh

old

ers

Inte

ract

ions

and

se

rvic

e le

vel

agre

emen

ts w

ith

loca

l gov

ernm

ent

stru

ctur

es a

nd o

ther

st

akeh

old

ers

Inte

ract

ions

and

se

rvic

e le

vel

agre

emen

ts w

ith

loca

l gov

ernm

ent

stru

ctur

es a

nd o

ther

st

akeh

old

ers

Inte

ract

ions

and

se

rvic

e le

vel

agre

emen

ts w

ith

loca

l gov

ernm

ent

stru

ctur

es a

nd o

ther

st

akeh

old

ers

OPERATIONS STRATEGY

FAC

ILIT

IES

OP

ER

AT

ION

S S

TR

AT

EG

Y

Mea

sura

ble

o

bje

ctiv

e P

erfo

rman

ce

Ind

icat

ors

Str

ateg

yS

ervi

ce D

eliv

ery

Targ

ets

Year

1

(200

9/1

0)

Year

2 (

2010

/11)

Year

3

(201

1/12

)Ye

ar 4

(20

12/1

3)

Year

5 (

2013

/14

)

G.1

. Pro

vid

e fa

cili-

ties

to s

uppo

rt th

e d

epar

tmen

t in

its

core

func

tions

of

secu

rity,

cor

rec-

tions

, dev

elop

men

t an

d ca

re a

nd s

o-ci

al r

eint

egra

tion.

Num

ber

of n

ew b

ed

spac

es c

reat

ed v

er-

sus

pla

nned

for

new

b

ed s

pace

s

G.1

.1. C

omp

lianc

e w

ith F

acili

ties

poli-

cies

, pro

cedu

res,

m

inim

um r

equi

re-

men

ts, s

tand

ards

an

d ap

plic

able

le

gisl

atio

n

Faci

litie

s P

oli-

cies

, pro

cedu

res,

m

inim

um r

equi

re-

men

ts, s

tand

ards

an

d ap

plic

able

le

gisl

atio

n im

ple

-m

ente

d

Faci

litie

s P

oli-

cies

, pro

cedu

res,

m

inim

um r

equi

re-

men

ts, s

tand

ards

an

d ap

plic

able

le

gisl

atio

n im

ple

-m

ente

d

Faci

litie

s P

olic

ies,

pro

ce-

dur

es, m

inim

um

req

uire

men

ts,

stan

dar

ds

and

app

licab

le le

g-is

latio

n im

ple

-m

ente

d

Rev

iew

and

/or

set

new

tar

gets

Rev

iew

and

/or

set

new

tar

gets

G.1

.2. A

udit

of im

-m

ovab

le a

sset

s fo

r im

mov

able

ass

ets

regi

ster

and

man

-ag

emen

t sys

tem

50%

of i

mm

ov-

able

ass

ets

audi

ted

100

% o

f im

mov

-ab

le a

sset

s au

dite

dR

evie

w a

nd/o

r se

t new

tar

gets

Rev

iew

and

/or

set

new

tar

gets

Rev

iew

and

/or

set

new

tar

gets

Dat

a ba

se d

evel

-op

edU

pdat

e an

d m

ain-

tain

dat

a ba

seU

pd

ate

and

mai

ntai

n d

ata

base

Rev

iew

and

/or

set

new

tar

gets

Rev

iew

and

/or

set

new

tar

gets

G.1

.3. M

anag

emen

t of

mai

nten

ance

p

lan

and

imp

le-

men

tatio

n of

ow

n re

sour

ces

pro-

gram

me

Mai

nten

ance

m

anag

emen

t do

cum

ent

dev

elop

ed w

ith

clea

r re

spon

sibi

li-tie

s an

d ta

rget

s fo

r A

rea

Com

-m

issi

oner

s an

d R

egio

nal O

ffice

s

Mai

nten

ance

man

-ag

emen

t doc

u-m

ent i

mpl

emen

ted

Mai

nten

ance

m

anag

emen

t d

ocum

ent i

m-

ple

men

ted

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set

new

tar

get

Per

sonn

el to

im

ple

men

t mai

n-te

nanc

e m

anag

e-m

ent d

ocum

ent

trai

ned

Rev

iew

and

/or

set

new

tar

get

Rev

iew

and

/or

set n

ew t

arge

tR

evie

w a

nd/o

r se

t ne

w t

arge

tR

evie

w a

nd/o

r se

t ne

w t

arge

t


4.3 Project Portfolio Management Strategy

LEGEND

COLOURS MEANING PERIOD

RED PORTFOLIOS

GREEN PROGRAMMES

GOLD LONG TERM PROJECTS 5-15 YRS DELIVERY

BROWN MEDIUM TERM PROJECTS 3 TO 5 YEARS DELIVERY

BLUE SHORT TERM PROJECTS 1 TO 3 YEAR DELIVERY

PO

RT

FO

LIO

MA

NA

GE

ME

NT

MA

ST

ER

INF

OR

MA

TIO

N S

YS

TE

M P

LA

NN

ING

OB

JEC

TIV

EB

UIL

D IN

ST

ITU

TIO

NA

L C

AP

AC

ITY

FO

R S

ER

VIC

E D

ELI

VE

RY

IMP

RO

VE

ME

NT

PR

OG

RA

MM

EP

RO

JEC

T

OU

TP

UT

5 Y

EA

R T

AR

GE

T D

ELI

VE

RY

: 200

9/2

010

- 20

13/1

4M

ILE

ST

ON

E

FO

R Y

EA

R 1

YE

AR

1Y

EA

R 2

YE

AR

3Y

EA

R 4

YE

AR

5

ICT

Gov

erna

nce

Mak

omba

ndle

la

IIA

ppr

oved

ICT

Gov

erna

nce

Fram

ewor

k

100

Op

erat

ions

Op

erat

ions

Op

erat

ions

Op

erat

ions

Up

dat

ed M

ISP

Info

rmat

ion

Pla

nM

akom

band

lela

II

Ap

prov

ed

Info

rmat

ion

Pla

n10

0O

per

atio

nsO

per

atio

nsO

per

atio

nsO

per

atio

nsU

pd

ated

MIS

P

Kno

wle

dge

Man

agem

ent

Pla

n

Mak

omba

ndle

la

IIA

ppr

oved

K

now

ledg

e M

anag

emen

t P

lan

100

Op

erat

ions

Op

erat

ions

Op

erat

ions

Op

erat

ions

Up

dat

ed M

ISP

IT In

fras

truc

ture

Bas

ic

Infr

astr

utur

eS

tab

le a

nd

effic

ient

E

nviro

nmen

t,

2030

2020

10E

nviro

nmen

t E

nhan

cem

ent

Pla

n

Tele

com

-m

unic

atio

n S

ervi

ces

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pho

ne

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agem

ent

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tem

Sta

ble

Te

lep

hony

en

viro

nmen

t

2040

40O

per

atio

nsO

per

atio

nsIm

ple

men

ted

Tele

pho

ne

Man

agem

ent

Sys

tem

Leas

t Cos

t R

outin

gC

ost e

ffect

ive

voic

e co

mm

unic

atio

n so

lutio

n

100

Op

erat

ions

Op

erat

ions

Op

erat

ions

Op

erat

ions

Imp

lem

ente

d Le

ast C

ost

rout

ing

Sys

tem

Virt

ual P

rivat

e N

etw

ork

Con

solu

dat

ed

wid

e ar

ea

netw

ork

with

qu

ality

of s

ervi

ce

2040

40O

per

atio

nsO

per

atio

nsA

pp

oint

men

t of

the

Ser

vice

P

rovi

der

, C

omp

lete

d A

udit

of th

e en

viro

nmen

t


PO

RT

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GE

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NT

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OR

MA

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MM

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UT

5 Y

EA

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GE

T D

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RY

: 200

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AR

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AR

5

Rem

and

Det

aine

e an

d O

ffien

der

M

anag

emen

t S

yste

m

(RD

OM

S)

Pha

se 1

A

dmis

sion

and

R

elea

se (C

ore

Func

tiona

lity)

Ree

ngin

eere

d C

ore

Bus

ines

s S

yste

m to

su

ppo

rt W

hite

P

aper

on

Cor

rect

ions

100

Op

erat

ions

Op

erat

ions

Op

erat

ions

Op

erat

ions

Imp

lem

ente

d P

hase

1

func

tiona

lity

Aut

omat

ed

Per

sona

l Id

entifi

catio

n S

yste

m (A

PIS

) ex

clud

ing

Trac

king

Verifi

catio

n,

iden

tifica

tion

and

trac

kig

of

inm

ates

1010

1010

10C

omp

lete

d d

evel

opm

ent

of P

hoto

Ve

rifica

tion

and

Bio

met

ric

func

tiona

lity

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eo

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aign

men

tFa

st tr

acki

ng

of c

ourt

ap

pea

ranc

e fo

r re

man

d d

etai

nees

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per

atio

nsO

per

atio

nsC

omp

lete

d d

eplo

ymen

t for

P

hase

1 S

ites

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grat

ed

Cor

pora

te

Ser

vice

s sy

stem

(IC

SS

)

ICS

S P

hase

1

Hum

an

Res

ourc

e M

anag

emen

t S

yste

m in

re

latio

n IF

MS

Imp

lem

enta

ion

of In

tegr

ated

H

uman

R

esou

rce

Man

agem

ent

Sys

tem

to

sup

port

In

tegr

ated

HR

st

rate

gic

of th

e d

epar

tmen

t

2030

2020

10P

repa

ratio

ns fo

r IF

MS

Inte

grat

ed le

gal

Sys

tem

Pha

se 4

: E

mp

loye

e R

elat

ions

, in

tegr

atio

n, B

I

Fully

com

ple

ted

Inte

grat

ed L

egal

S

yste

m

7030

Op

erat

ions

Op

erat

ions

Op

erat

ions

Fully

com

ple

ted

inte

grat

ion,

C

omp

lete

d A

naly

sis

for

BI

PO

RT

FO

LIO

MA

NA

GE

ME

NT

MA

ST

ER

INF

OR

MA

TIO

N S

YS

TE

M P

LA

NN

ING

OB

JEC

TIV

EB

UIL

D IN

ST

ITU

TIO

NA

L C

AP

AC

ITY

FO

R S

ER

VIC

E D

ELI

VE

RY

IMP

RO

VE

ME

NT

PR

OG

RA

MM

EP

RO

JEC

T

OU

TP

UT

5 Y

EA

R T

AR

GE

T D

ELI

VE

RY

: 200

9/2

010

- 20

13/1

4M

ILE

ST

ON

E

FO

R Y

EA

R 1

YE

AR

1Y

EA

R 2

YE

AR

3Y

EA

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YE

AR

5

Col

labo

ratio

n S

ervi

ces

Man

agem

ent

Sys

tem

Rep

ortin

g an

d ta

sk

man

agem

ent

Sys

tem

Sta

ndar

dize

d re

port

ing

syst

em0

2040

40O

per

atio

nsTo

com

men

ce in

Ye

ar 2

Clu

ster

and

P

arlia

men

tary

lia

son

Man

agem

ent

Sys

tem

To a

llow

the

dep

artm

ent

to r

espo

nd to

P

arlia

men

tary

qu

estio

ns

effe

ctiv

ely

4060

Op

erat

ions

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erat

ions

Op

erat

ions

Imp

lem

nted

P

hase

1,

omp

lete

d A

naly

ses

for

Pha

se 2

Ele

ctro

nic

Doc

umen

t an

d R

ecor

ds

Man

agem

ent

Sys

tem

Ent

erpr

ise

Con

tent

M

anag

emen

t so

lutio

n

2020

2020

20C

omp

lete

d C

lean

up,

C

omp

lete

d th

e p

ilotin

g of

the

Ad

min

istr

atio

n p

roce

ss

Cor

pora

te

Kno

wle

dge

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agem

ent

Sys

tem

Cor

pora

te

Kno

wle

dge

Man

agem

ent

Str

ateg

y

030

3020

20To

com

men

ce in

Ye

ar 2

Sol

utio

n 3

Con

tact

M

anag

emen

t

NC

C P

hase

1C

all C

entr

e S

yste

m a

nd

Sat

ellit

es

100

Op

erat

ions

Op

erat

ions

Op

erat

ions

Op

erat

ions

Dep

loym

ent

of C

all C

entr

e S

yste

m

NC

C P

hase

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stab

lishm

ent o

f K

iosk

s50

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per

atio

nsO

per

atio

nsO

per

atio

ns

Inte

grat

ed IT

H

elp

Des

k in

to

NC

C

100

Op

erat

ions

Op

erat

ions

Op

erat

ions

Op

erat

ions

Inte

grat

ed

Faci

litie

s H

elp

Des

k in

to N

CC

100

Op

erat

ions

Op

erat

ions

Op

erat

ions

Op

erat

ions


PO

RT

FO

LIO

MA

NA

GE

ME

NT

MA

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ER

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OR

MA

TIO

N S

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M P

LA

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JEC

TIV

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D IN

ST

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TIO

NA

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AP

AC

ITY

FO

R S

ER

VIC

E D

ELI

VE

RY

IMP

RO

VE

ME

NT

PR

OG

RA

MM

EP

RO

JEC

T

OU

TP

UT

5 Y

EA

R T

AR

GE

T D

ELI

VE

RY

: 200

9/2

010

- 20

13/1

4M

ILE

ST

ON

E

FO

R Y

EA

R 1

YE

AR

1Y

EA

R 2

YE

AR

3Y

EA

R 4

YE

AR

5

Sol

utio

n 4

Str

ateg

ic

Pla

nnin

g an

d C

orpo

rate

P

erfo

rman

ce

Man

agem

ent

Sys

tem

Cor

pora

te

Per

form

ance

M

anag

emen

t S

yste

m

Cor

pora

te

Per

fom

ance

M

anag

emen

t an

d B

alan

ced

Sco

re c

ard

Sys

tem

20%

2020

2020

Com

ple

ted

Ana

lysi

s of

au

tom

atin

g p

erfo

man

ce

ind

icat

ors

Str

ateg

ic

Pla

nnin

g M

anag

emen

t S

yste

m

Aut

omat

ed

Str

ateg

ic

pla

nnin

g pr

oces

s

2040

40O

per

atio

nsO

per

atio

nsC

omp

lete

d A

naly

sis

Sol

utio

n 5

Ent

erpr

ise

Res

ourc

e M

anag

emen

t S

yste

m

Effe

ctiv

e m

anag

emen

t of

the

corp

orat

e re

sour

ces

2020

4020

Op

erat

ions

Com

ple

ted

Ent

erp

rise

Res

ourc

es

Man

agem

ent

Sys

tem

Sol

utio

n 7

Sec

urity

M

anag

emen

t S

yste

m

Con

solid

ated

an

d In

tegr

ated

S

ecur

ity

Man

agem

ent

Sys

tem

2020

2020

20C

omp

lete

d A

udit

of th

e en

viro

nmen

t

Info

rmat

ion

shar

ing

func

tiona

lity,

Li

brar

y an

d in

form

atio

n re

sour

ce

man

agem

ent

syst

em

Info

rmat

ion

Res

ourc

e C

entr

e P

roje

ct

Func

tiona

l Li

brar

y m

anag

emen

t sy

stem

IRC

m

anag

emen

t sy

stem

Inte

rgra

ted

Libr

ary

Man

agem

ent

syst

em

Kno

wle

dge

man

agem

ent

syst

em

Kno

wle

dge

m

anag

emen

t sy

stem

Kno

wle

dge

m

anag

emen

t sy

stem

Func

tiona

l Li

bra

ry

man

agem

ent

syst

em

ED

RM

SO

per

atio

nal

syst

ems

(ED

RM

S)

Func

tiona

l E

lect

roni

c R

ecor

ds

Man

agem

ent

syst

em

10%

20%

20%

20%

30%

Pilo

t sol

utio

n at

id

entifi

ed s

ites

PO

RT

FO

LIO

MA

NA

GE

ME

NT

- O

RG

AN

ISA

TIO

NA

L D

EV

ELO

PM

EN

T S

TR

AT

EG

Y

PO

OR

TF

OLI

O

OB

JEC

TIV

EB

uild

inst

itu

tio

nal c

apac

ity

for

serv

ice

del

iver

y im

pro

vem

ent

PR

OG

RA

MM

EP

RO

JEC

T

OU

TP

UT

5 Y

EA

R T

AR

GE

T D

ELI

VE

RY

: 200

9/2

010

- 20

13/1

4M

ILE

ST

ON

E

FO

R Y

EA

R 1

YE

AR

1Y

EA

R 2

YE

AR

3Y

EA

R 4

YE

AR

5

Cap

acity

bu

ildin

g7

Day

s es

tab

lishm

ent

and

job

refin

emen

t

Imp

lem

enta

tion

of w

ork

shift

sy

stem

30%

20%

50%

Op

erat

ions

Op

erat

ions

Rol

l out

of 7

d

ays

wor

k su

yste

m

Dev

elop

men

t of

Cor

rect

ions

P

rofe

ssio

nal

Bod

y

Func

tiona

l pr

ofes

sion

al

bod

y

Res

earc

h co

nclu

ded

Le

gisl

atio

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erat

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erat

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per

son

hour

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trai

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prov

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men

tatio

n of

tool

Imp

lem

enta

tion

of to

olIm

ple

men

tatio

n of

tool

Pro

cure

d to

ol,

trai

ned

Psy

chol

-og

ists

.

Pro

cure

men

t of

Yout

h R

esili

ence

P

rogr

amm

es in

th

e C

orre

ctio

nal

faci

litie

s an

d at

Com

mu-

nity

Cor

rect

ions

: H

K18

/200

7

Mor

e ef

fect

ive

resi

lienc

e qu

ali-

ties

in y

outh

who

ar

e in

con

flict

w

ith th

e la

w

Trai

ning

of

offic

ials

and

im

ple

men

tatio

n of

pro

gram

me

at y

outh

cen

tres

an

d co

mm

unity

co

rrec

tion

of-

fices

, mon

itorin

g of

the

cont

ract

Trai

ning

of

offic

ials

and

im

ple

men

tatio

n of

pro

gram

me

at y

outh

cen

tres

an

d co

mm

u-ni

ty c

orre

ctio

n of

fices

, mon

itor

and

eval

uate

pr

ogra

mm

e,

mon

itorin

g of

th

e co

ntra

ct

Rol

lout

of y

outh

pr

ogra

mm

e to

ot

her

corr

ectio

n-al

cen

tres

and

co

mm

unity

cor

-re

ctio

ns, m

onito

r an

d ev

alua

te

prog

ram

me

Rol

lout

of y

outh

p

rogr

amm

e to

ot

her

corr

ectio

n-al

cen

tres

and

co

mm

unity

cor

-re

ctio

ns, m

onito

r an

d ev

alua

te

pro

gram

me

Op

erat

ions

Pro

gram

me

pro

-cu

red,

trai

ned

offic

ials

,

Sup

ply

, del

iver

y,

inst

alla

tion,

and

co

mm

issi

onin

g an

d m

aint

e-na

nce

of te

l-ev

isio

n sy

stem

s an

d m

onito

rs

to a

ll co

rrec

-tio

nal c

entr

es

with

in D

CS

: H

K25

/200

5

Sup

ply

, del

iver

y an

d in

stal

latio

n (S

CM

), M

aint

e-na

nce

(GIT

O),

Dev

elop

men

t of

cont

ent m

ater

ial

of r

ehab

ilita

tion

prog

ram

mes

fo

r sc

reen

ing

(Dev

elop

men

t an

d C

are)

Mai

nten

ance

Mai

nten

ance

Mai

nten

ance

Mai

nten

ance

Mai

nten

ance

Scr

eein

ing

of

reha

bili

tatio

n p

rogr

amm

es

PO

RT

FO

LIO

M

AN

AG

EM

EN

T

Cri

me

Pre

vent

ion

Str

ateg

y

PO

RT

FO

LIO

O

BJE

CT

IVE

TO

EN

HA

NC

E T

HE

DE

PA

RT

ME

NT

TO

DE

LIV

ER

ON

ITS

MA

ND

AT

E

PR

OG

RA

MM

EP

RO

JEC

T

OU

TP

UT

5 Y

EA

R T

AR

GE

T D

ELI

VE

RY

YE

AR

1Y

EA

R 2

YE

AR

3Y

EA

R 4

YE

AR

5M

ILE

ST

ON

E

FO

R Y

EA

R 1

Soc

ial R

eint

e-gr

atio

nR

esea

rch

Out

com

es a

nd

reco

mm

end

a-tio

ns

Con

duct

re

sear

ch a

t C

orre

ctio

nal

Cen

tres

Res

earc

h fin

d-in

gs a

nd r

ecom

-m

end

atio

ns

Eva

luat

e re

-se

arch

find

ings

an

d d

eter

min

e w

ay fo

rwar

d

Op

erat

ions

Op

erat

ions

Fiel

d w

ork

com

-p

lete

d

Abs

cond

ers

from

199

8 ye

ar

trac

ed

5% tr

aced

Add

ition

al 1

0%

tr

aced

Add

ition

al 1

5%

trac

edA

dd

ition

al 2

0%

tr

aced

Ad

diti

onal

25%

tr

aced

5% a

bsco

nder

s tr

aced

Ele

ctro

nic

Mon

itorin

g fo

r pr

obat

ione

rs

and

paro

lees

Func

tiona

l Ele

c-tr

onic

Mon

itorin

g sy

stem

Dev

elop

men

t of

Tech

nolo

gy a

nd

Sp

ecifi

catio

n

Imp

lem

enta

tion

Imp

lem

enta

tion

Imp

lem

enta

tion

Op

erat

ions

Ap

pro

val o

f the

B

ussi

nes

case

, le

vel a

gree

men

ts

with

ser

vice

pro

-vi

der

s si

gned

Saf

e, s

ecur

e an

d hu

man

e co

nditi

ons

of

inca

rcer

atio

n

Saf

ety

and

Se-

curit

y en

hanc

e-m

ent

Sec

urity

per

son-

nel e

stab

lish-

men

t

Mig

ratio

n of

p

erso

nnel

to

secu

rity

care

er

path

Tr

aini

ng o

f se-

curit

y p

erso

nnel

20

%

trai

ning

of s

e-cu

rity

per

sonn

el

40%

trai

ning

of s

e-cu

rity

per

sonn

el

40%

Op

erat

ions

Op

erat

ions

Mig

ratio

n of

se-

curit

y p

erso

nnel

Sec

urity

Ris

k M

anag

emen

t Fr

amew

ork

Dev

elop

Sec

u-rit

y ris

k m

anag

e-m

ent f

ram

ewor

k

Imp

lem

ent

and

eval

uate

S

ecur

ity R

isk

Man

agem

ent

Fram

ewor

k

Imp

lem

ent

and

eval

uate

S

ecur

ity R

isk

Man

agem

ent

Fram

ewor

k

Imp

lem

ent

and

eval

uate

S

ecur

ity R

isk

Man

agem

ent

Fram

ewor

k

Imp

lem

ent

and

eval

uate

S

ecur

ity R

isk

Man

agem

ent

Fram

ewor

k

Sec

urity

ris

k m

anag

emen

t fr

amew

ork

Ant

i Gan

g st

rate

yS

trat

egy

60%

40%

Op

erat

ions

Op

erat

ions

Op

erat

ions

Str

ateg

y

Sec

urity

sys

tem

in

tegr

atio

nsIn

tegr

ated

sec

u-rit

y te

chno

logy

fr

amew

ork

Inte

grat

ed s

ecu-

rity

tech

nolo

gy

fram

ewor

k

Dev

elop

a

cost

ed R

oll O

ut

Pla

n an

d sp

ecifi

-ca

tions

Imp

lem

enta

tion

of R

oll O

ut P

lan

Imp

lem

enta

tion

of R

oll O

ut P

lan

Imp

lem

enta

tion

of R

oll O

ut P

lan

1. In

tegr

ated

se

curit

y te

chno

l-og

y fr

amew

ork

2. F

acili

ty s

ecu-

rity

opto

mis

atio

n fr

amew

ork

Per

imet

er fe

nc-

ing

Fenc

ing

erec

ted

80%

20%

Mai

nten

ance

Mai

nten

ance

Mai

nten

ance

Fenc

e co

nstr

uc-

tion


4.4

Ser

vice

Del

iver

y Im

pro

vem

ent

Pla

n F

or:

Dep

artm

ent

of

Co

rrec

tio

nal

Ser

vice

sF

or

the

Per

iod

1 A

pri

l 20

09

to 3

1 M

arch

201

2

Co

nso

lidat

ed S

DIP

Fo

r: D

epar

tmen

t o

f C

orr

ecti

on

al S

ervi

ces

Fo

r th

e P

erio

d 1

Ap

ril 2

00

9 to

31

Mar

ch 2

012

KE

Y S

ER

VIC

ES

ER

VIC

E

BE

NE

FIC

IAR

YC

UR

RE

NT

STA

ND

AR

DD

ES

IRE

D S

TAN

DA

RD

Qu

anti

tyQ

uan

tity

Man

age

acce

ss o

f se

rvic

e p

rovi

der

s an

d o

ther

st

akeh

old

ers

into

th

e co

rrec

tio

nal

fa

cilit

ies

Ser

vice

Pro

vid

ers

Con

sulta

tion

Gen

eral

info

rmat

ion

to s

ervi

ce p

rovi

d-er

s/ s

take

hold

ers

on

proc

edur

es a

t the

en

tran

ce r

eId

entifi

catio

nR

egis

trat

ion

Sec

urity

Che

ckB

agle

ss S

ocie

tyE

scor

ting

to a

nd

from

ven

ue

Som

e ce

ntre

s ha

ve

som

e se

curit

y eq

uip

-m

ent

• • • • •

Con

sulta

tion

Up

on a

pp

licat

ion

for

acce

ss s

ervi

ce p

rovi

der

s to

be

in-

form

ed/o

rient

ated

ab

out a

ll se

rvic

es, i

nclu

din

g p

roce

dur

es

to a

cces

s co

rrec

tiona

l fac

ilitie

s by

an

offic

ial d

eleg

ated

by

HoC

C.

Issu

e se

rvic

e p

rovi

der

s w

ith a

whi

stle

to b

low

in

case

of e

mer

genc

y in

sid

e th

e fa

cilit

y

Dur

ing

IJS

mee

tings

par

tner

s w

ill b

e co

nsul

ted

rega

rdin

g th

e ne

ed fo

r ac

cess

and

sta

ndin

g p

roce

dur

es

Mon

itor

com

plia

nce

with

sec

urity

pol

icie

s, p

rovi

de

all c

en-

tres

with

sec

urity

eq

uip

men

t in

a p

hase

d ap

pro

ach

Iden

tify

in c

onsu

ltatio

n w

ith r

egio

ns b

igge

r ce

ntre

s to

be

fully

eq

uip

ped

with

tota

l int

egra

ted

secu

rity

syst

em.

Ens

ure

mai

nten

ance

of a

ll se

curit

y eq

uip

men

t, en

sure

rel

evan

t and

co

ntin

uous

trai

ning

to u

se th

e eq

uip

men

t

Acc

ess

In s

ome

faci

litie

s ac

cess

is g

aine

d th

roug

h di

ffere

nt s

ec-

tions

to th

e re

leva

nt

sect

ion.

Nam

e bo

ards

/Sig

-na

ge fr

om th

e en

tran

ce o

f the

cor

-re

ctio

nal f

acili

ty n

ot

alw

ays

clea

r.

Acc

ess

Eas

y ac

cess

to m

emb

ers

of th

e co

mm

unity

bas

ed o

n st

and

ard

pro

ced

ures

.

Cle

ar in

dic

atio

n of

loca

tion

/sig

nage

of r

ecep

tion

at a

ll co

rrec

tiona

l cen

tres

. Nam

e b

oard

s m

ust b

e in

stal

led

and

visi

ble

.

KE

Y S

ER

VIC

ES

ER

VIC

E

BE

NE

FIC

IAR

YC

UR

RE

NT

STA

ND

AR

DD

ES

IRE

D S

TAN

DA

RD

Qu

anti

tyQ

uan

tity

Mov

emen

t del

ayed

b

etw

een

acce

ss

gate

and

rec

eptio

n b

ecau

se o

f lim

ited

esco

rt s

taff

at g

ates

/re

cept

ion.

Ser

vice

pro

vid

ers

turn

ed a

way

bec

ause

of

sec

urity

ris

ks.

Con

trol

of a

cces

s th

roug

h us

e of

reg

is-

ters

. Ser

vice

pro

vid-

ers

& o

ther

sta

keho

ld-

ers

to s

ign

all r

elev

ant

regi

ster

s an

d in

dem

-ni

ty fo

rms.

Sec

urity

offi

cial

s/U

nit s

taff

mus

t be

assi

gned

to e

scor

t and

gu

ard

Ser

vice

pro

vid

ers.

Tra

nsp

ort a

vaila

ble

at a

ll ce

ntre

s fo

r m

ovem

ent f

rom

acc

ess

gate

to s

pec

ific

sect

ion.

Ser

vice

pro

vid

ers

to m

ake

prio

r ar

rang

emen

ts fo

r se

rvic

es

to b

e re

nder

ed.

Uns

uper

vise

d m

ovem

ent l

imite

d

Vis

itors

to o

ffici

als

to b

e p

re-a

rran

ged

with

acc

ess

cont

rol

Pho

ne s

ervi

ce p

rovi

der

s to

info

rm th

em o

f sec

urity

pro

b-

lem

s b

efor

e th

ey a

rriv

e. P

rior

sche

dul

ing

mig

ht a

ssis

t in

pre

vent

ing

for

Ser

vice

pro

vid

ers

to b

e tu

rned

aw

ay.

Ser

vice

pro

vid

ers

not t

o d

isru

pt o

per

atio

nal a

ctiv

ities

.P

rior

arra

ngem

ent b

y S

ecur

ity H

ead

toge

ther

with

Ser

vice

p

rovi

der

s &

sta

keho

lder

s to

cur

b d

elay

s. S

ecur

ity o

ffici

als

mus

t be

assi

gned

to e

scor

t and

gua

rd S

ervi

ce p

rovi

der

s

All

vehi

cles

ent

erin

g or

leav

ing

thro

ugh

the

secu

rity

fenc

e ac

cess

con

trol

poi

nt w

ill b

e se

arch

ed

No

priv

ate

vehi

cles

or

offic

ial v

ehic

les

will

be

allo

wed

in

the

secu

re a

rea

of th

e co

rrec

tiona

l cen

tre

exce

pt fo

r th

ose

vehi

cles

whi

ch n

eed

to e

nter

for

offic

ial b

usin

ess

purp

oses

w

hich

incl

ude:

Vehi

cles

for

on/o

ff lo

adin

g of

offe

nder

sE

mer

genc

y ve

hicl

esO

ffici

al v

ehic

les

tran

spor

ting

visi

tors

to th

e co

rrec

tiona

l ce

ntre

Con

trac

tors

’ veh

icle

s w

hich

for

the

exec

utin

g of

thei

r se

rvic

es n

eces

saril

y ne

ed to

ent

er th

e se

cure

are

aD

eliv

ery

vehi

cles

All

vehi

cles

ent

erin

g th

e se

cure

are

a ar

ound

the

corr

ectio

n-al

cen

tre

thro

ugh

the

secu

rity

acce

ss c

ontr

ol p

oint

mus

t be

esco

rted

/acc

ompa

nied

by

an c

orre

ctio

nal o

ffici

al

A r

ecor

d w

ill b

e ke

pt o

f all

vehi

cles

ent

erin

g or

leav

ing

thro

ugh

the

acce

ss c

ontr

ol p

oint

• • • • • •

4.4 Service Delivery Improvement Plan


KE

Y S

ER

VIC

ES

ER

VIC

E

BE

NE

FIC

IAR

YC

UR

RE

NT

STA

ND

AR

DD

ES

IRE

D S

TAN

DA

RD

Qu

anti

tyQ

uan

tity

No

cent

ral r

egis

ter/

dat

a ba

se o

f ser

v-ic

e pr

ovid

ers

with

p

erm

issi

on to

acc

ess

faci

litie

s

Sec

urity

bre

ache

s co

uld

end

ange

r se

rvic

e pr

ovid

ers

and

othe

r st

akeh

old

ers

All

com

mun

ity m

emb

ers/

orga

nisa

tions

who

wan

t to

rend

er

serv

ices

hav

e to

be

pro

per

ly id

entifi

ed a

t all

times

.

A le

tter

to c

onfir

m p

erm

issi

on to

wor

k in

reg

ions

or

spec

ific

cent

res

to b

e is

sued

byt

he M

anag

emen

t Are

a/R

egio

nal

Offi

ce/

Hea

d O

ffice

, to

pre

vent

rep

eatin

g th

e p

roce

ss a

t the

d

iffer

ent f

acili

ties

Whe

n S

ervi

ce p

rovi

der

nee

ds

tran

sfer

to a

noth

er M

anag

e-m

ent A

rea

all t

he r

elev

ant a

dm

inis

trat

ive

doc

umen

tatio

n ne

ed to

be

forw

ard

ed to

the

des

ired

Man

agem

ent A

rea,

ra

ther

than

to s

tart

a n

ew p

roce

ss r

esul

ting

in d

elay

of p

ay-

men

t.

Ind

emni

ty fo

rms

and

regi

stra

tion

part

icul

ars

sign

ed a

nd

upd

ated

6 m

onth

ly.

Lock

up

faci

litie

s fo

r p

erso

nal b

elon

ging

s of

all

per

sons

en

terin

g of

leav

ing

the

faci

lity

Fire

arm

saf

e fo

r sa

fe k

eep

ing

of fi

re-a

rms

Bul

let t

rap

for

safe

mak

ing

of fi

re-a

rms

Sea

rchi

ng c

ubic

les

to e

nsur

e p

rivac

y of

sea

rche

s

Not

ice

boa

rds

ind

icat

ing

wha

t is

allo

wed

and

not

allo

wed

fr

om a

sec

urity

per

spec

tive

will

be

dis

pla

yed

Sec

urity

offi

cial

s m

ust a

lway

s ac

com

pany

ser

vice

pro

vid

ers

and

stak

ehol

der

s

Cor

rect

iona

l cen

tre

cont

inge

ncy

pla

n to

incl

ude

emer

genc

y m

easu

res

whe

n d

ange

rous

situ

atio

n oc

curs

, rea

ctio

n p

lan

to b

e p

ract

ised

on

a re

gula

r ba

sis

and

dis

cuss

ed in

sta

ff m

eetin

gs

KE

Y S

ER

VIC

ES

ER

VIC

E

BE

NE

FIC

IAR

YC

UR

RE

NT

STA

ND

AR

DD

ES

IRE

D S

TAN

DA

RD

Qu

anti

tyQ

uan

tity

Cou

rtes

yS

ome

fron

t lin

e of

-fic

ials

do

wea

r na

me

tags

with

cor

pora

te

wea

r.

Goo

d w

orki

ng

rela

tions

hip

with

m

emb

ers

of th

e co

m-

mun

ity.

Prio

r ar

rang

emen

t by

sta

ke h

old

ers

is

not a

dhe

red

to a

t all

times

.

Cou

rtes

yE

ncou

rage

all

fron

t lin

e p

erso

nnel

to b

e p

rese

ntab

le a

nd

wea

r na

me

tags

and

cor

por

ate

wea

r w

ith th

e rig

ht in

sign

ia.

Put

all

fron

t lin

e p

erso

nnel

thro

ugh

pub

lic r

elat

ions

and

fr

ontli

ne c

ours

e w

hich

will

imp

rove

wor

king

rel

atio

ns.

Firs

t con

tact

with

the

mem

ber

of t

he p

ublic

mus

t be

frie

ndly

an

d he

lpfu

l

Ad

dre

ss v

isito

rs/s

ervi

ce p

rovi

der

s in

ver

nacu

lar

lang

uage

w

here

ap

plic

able

Prio

r sc

hed

ulin

g m

ight

ass

ist i

n p

reve

ntin

g fo

r S

ervi

ce p

ro-

vid

ers

to b

e tu

rned

aw

ay.

Whe

n S

ervi

ce p

rovi

der

nee

ds

tran

sfer

to a

noth

er M

anag

e-m

ent A

rea

all t

he r

elev

ant a

dm

inis

trat

ive

doc

umen

tatio

n to

b

e fo

rwar

ded

to th

e d

esire

d M

anag

emen

t Are

a to

pre

vent

th

e ne

ed fo

r a

new

pro

cess

.

Op

enne

ss &

Tra

ns-

pare

ncy

All

docu

men

tatio

n ch

ecke

d by

sup

ervi

-so

r on

con

tinuo

us

basi

s.

Aud

its d

one

in is

ola-

tion

on in

volv

emen

t of

stak

ehol

der

s.

Res

ults

of a

udit

not

mad

e av

aila

ble

to

rele

vant

par

tner

s, a

nd

inte

rnal

cus

tom

ers.

Op

en &

Tra

nspa

renc

yD

o au

dit

of in

volv

emen

t of s

take

hold

ers

annu

ally

in a

ll co

r-re

ctio

nal f

acili

ties.

Imp

lem

ent a

n ev

alua

tion

form

to d

eter

-m

ine

per

form

ance

s.

Mak

e re

sults

ava

ilab

le to

all

stak

ehol

der

s an

d pa

rtne

rs.

Imp

rove

on

serv

ice

del

iver

y ba

sed

on s

ugge

stio

ns s

ubm

it-te

d by

sta

keho

lder

s.

Info

rm c

omm

unity

mem

ber

s ab

out r

elev

ant p

olic

ies

& p

ro-

ced

ures

, as

wel

l as

amen

dm

ents

. Aud

io v

isua

l inf

orm

atio

n,

and

pam

phl

ets

avai

lab

le in

wai

ting

room

s fo

r st

akeh

old

ers.

Info

rmat

ion

Aw

aren

ess

rais

ing

at

com

mun

ity s

truc

ture

s

done

spo

radi

cally

Info

rmat

ion

Iden

tify

and

dep

loy

offic

ials

with

PR

ski

lls in

fron

tline

sta

-tio

ns

Info

rm s

ervi

ce p

rovi

der

s an

d ot

her

stak

ehol

der

s d

urin

g or

ient

atio

n ab

out c

ontin

genc

y p

lan

in c

ase

of e

mer

genc

ies


KE

Y S

ER

VIC

ES

ER

VIC

E

BE

NE

FIC

IAR

YC

UR

RE

NT

STA

ND

AR

DD

ES

IRE

D S

TAN

DA

RD

Qu

anti

tyQ

uan

tity

Inco

nsis

tent

info

rma-

tion

shar

ing

or to

tal

lack

of i

nfor

mat

ion

to s

ervi

ce p

rovi

der

s an

d ot

her

stak

ehol

d-er

s le

ad to

sec

urity

br

each

es

Mar

ketin

g do

ne b

y so

me

man

agem

ent

area

s

Con

sist

ent i

nfor

mat

ion

in a

ll fa

cilit

ies

on th

e fo

llow

ing

to b

e m

ade

avai

lab

le to

ser

vice

pro

vid

ers

and

othe

r st

akeh

old

ers:

Ser

vice

pro

vid

ers

will

be

sele

cted

on

the

basi

s of

a u

nifo

rm

scre

enin

g p

roce

ss th

at is

con

sist

ent w

ith s

ecur

ity c

once

rns

Ser

vice

pro

vid

ers

will

agre

e in

writ

ing

to a

bid

e by

all

faci

lity

pol

icie

s pa

rtic

ular

ly th

ose

rela

ting

to th

e se

curit

y an

d co

nfi-

den

tialit

y of

info

rmat

ion

Ser

vice

pro

vid

ers

will

only

per

form

pro

fess

iona

l ser

vice

s af

ter

they

hav

e b

een

cert

ified

and

acc

red

ited

Ser

vice

pro

vid

ers

will

be

orie

ntat

ed a

nd/o

r tr

aine

d p

rior

to a

ssig

nmen

t with

reg

ard

to in

stitu

tiona

l pro

ced

ures

and

se

curit

y ar

rang

emen

ts

No

serv

ice

pro

vid

er w

ill b

e al

low

ed to

ent

er o

r le

ave

a co

rrec

tiona

l cen

tre

with

out b

eing

pro

per

ly id

entifi

ed a

nd

sear

ched

Ser

vice

pro

vid

ers

will

be

esco

rted

insi

de

the

corr

ectio

nal

cent

re b

y a

corr

ectio

nal o

ffici

al

Ser

vice

s by

ser

vice

pro

vid

ers

will

be

del

iver

ed w

ithin

sig

ht

of a

cor

rect

iona

l offi

cial

but

not

alw

ays

with

in h

earin

g d

ista

nce

Any

mat

eria

ls o

r eq

uip

men

t bei

ng u

sed

by s

ervi

ce p

rovi

d-er

s w

ill b

e x-

raye

d, s

earc

hed

and

app

rove

d in

writ

ing

by th

e H

ead

Cor

rect

iona

l Cen

tre

Ser

vice

pro

vid

ers

will

not b

e al

low

ed to

rem

ove

any

artic

le

from

the

corr

ectio

nal f

acili

ty w

ithou

t the

writ

ten

app

rova

l of

the

Hea

d C

orre

ctio

nal C

entr

e

Any

act

ivity

by

a se

rvic

e p

rovi

der

that

is s

how

n to

thre

aten

th

e in

stitu

tion’

s or

der

and

sec

urity

or

safe

ty s

houl

d b

e lim

-ite

d or

dis

cont

inue

d un

til th

e p

rob

lem

is s

olve

d

Dev

elop

a s

pec

ific

mar

ketin

g st

rate

gy. A

war

enes

s of

exh

ibi-

tions

/imb

izos

in c

omm

uniti

es.

Mak

e an

d up

dat

ing

of p

amp

hlet

s, p

oste

rs to

be

avai

lab

le

whe

n th

e ne

ed a

rises

.

KE

Y S

ER

VIC

ES

ER

VIC

E

BE

NE

FIC

IAR

YC

UR

RE

NT

STA

ND

AR

DD

ES

IRE

D S

TAN

DA

RD

Qu

anti

tyQ

uan

tity

Op

en d

ays

with

ext

er-

nal s

ervi

ce p

rovi

der

s in

som

e m

anag

emen

t ar

eas

Ser

vice

pro

vid

ers

and

othe

r st

akeh

old

ers

not a

war

e of

the

need

fo

r se

curit

y cl

assi

fica-

tion

of in

mat

es

Ens

ure

that

op

en d

ays

are

host

ed in

all

man

agem

ent a

reas

at

leas

t onc

e p

er y

ear.

Trai

n at

leas

t fro

nt li

ne p

erso

nnel

on

pub

lic r

elat

ions

. Put

all

fron

t lin

e p

erso

nnel

thro

ugh

pub

lic r

elat

ions

and

fron

tline

co

urse

whi

ch w

ill im

pro

ve w

orki

ng r

elat

ions

.

Fron

t lin

e st

aff t

o gi

ve g

uid

ance

to m

emb

ers

of th

e pu

blic

on

sec

urity

arr

ange

men

ts.

Mak

e S

LA

with

ser

vice

pro

vid

ers

and

stak

ehol

der

s al

so

know

n to

the

mem

ber

s

Ens

ure

secu

rity

clas

sific

atio

n of

inm

ates

is t

aken

into

co

nsid

erat

ion

whe

n se

rvic

e p

rovi

der

s re

nder

ser

vice

s to

gr

oups

of i

nmat

es

Red

ress

Pro

ble

ms

can

be

lodg

ed d

irect

ly to

the

Uni

t Man

ager

or

the

HoC

Vic

tims

of c

rime

atte

ndin

g pa

role

he

arin

gs o

r sc

hool

le

arne

rs v

isiti

ng th

e ce

ntre

s co

uld

be

trau

mat

ised

aft

er

the

visi

t. V

ictim

s ar

e al

so in

vite

d to

att

end

CS

PB

hea

rings

on

the

reco

mm

end

atio

ns o

f th

e C

ourt

.

Red

ress

Est

ablis

h a

regi

ster

for

reco

rd k

eep

ing

of c

omp

lain

ts in

re

latio

n to

all

asp

ects

of s

ervi

ce d

eliv

ery

by e

xter

nal s

ervi

ce

pro

vid

ers.

Imp

lem

ent a

n ev

alua

tion

form

to d

eter

min

e ou

r p

erfo

rman

ce

HoC

C o

r hi

s /

her

del

egat

e m

ust h

and

le c

omp

lain

t or

del

-eg

ate

the

resp

onsi

bili

ty to

a s

pec

ific

man

ager

.

Pre

para

tion

of a

ll vi

sito

rs b

efor

e th

e vi

sit a

nd d

ebrie

fing

afte

r th

e vi

sit i

f req

uire

d.

Valu

e fo

r M

oney

Valu

e fo

r M

oney

Tim

e:Ti

me:

Cos

t:C

ost:


SD

IP F

OR

: DE

PA

RT

ME

NT

OF

CO

RR

EC

TIO

NA

L S

ER

VIC

ES

FO

R T

HE

PE

RIO

D 1

AP

RIL

20

09

TO

31

MA

RC

H 2

012

KE

Y S

ER

VIC

ES

ER

VIC

E

BE

NE

FIC

IAR

YC

UR

RE

NT

STA

ND

AR

DD

ES

IRE

D S

TAN

DA

RD

Qu

anti

tyQ

uan

tity

Man

age

the

paym

ent

of b

ail a

nd fi

nes

at

corr

ectio

nal c

entr

es

Mem

ber

s of

the

pub-

lic, n

ext-

of-k

in a

nd

emp

loye

rs

Con

sulta

tion

Brie

fing

to in

mat

es,

next

-of-

kin

and

em-

plo

yers

on

stan

dar

d pr

oced

ures

Con

sult

exte

rnal

se

rvic

e pr

ovid

ers,

like

d

ept o

f Jus

tice

(Leg

al

Aid

Boa

rd),

SA

PS

, S

ocia

l Dev

elop

men

t an

d H

ome

Affa

irs.

Pol

icy

proc

edur

es

and

chec

k lis

t are

av

aila

ble

in a

ll ce

ntre

s an

d ad

here

d to

.

Con

sulta

tion

Up

on a

dm

issi

on in

mat

es w

ill b

e in

form

ed a

bou

t all

serv

-ic

es, i

nclu

din

g p

roce

dur

es fo

r pa

ymen

t of b

ail a

nd fi

nes.

O

ffend

er’s

fam

ily a

nd e

mp

loye

r(s)

will

be

info

rmed

tel

-ep

honi

cally

/ele

ctro

nica

lly/w

ritin

g

Dur

ing

IJS

mee

tings

par

tner

s w

ill b

e in

form

ed r

egar

din

g st

and

ard

pro

ced

ure.

Com

mun

icat

ion

on p

olic

y p

roce

dur

es fo

rwar

ded

to a

ll IJ

S

stak

ehol

der

s.

Acc

ess

Acc

ess

to m

oney

of-

fices

is a

cha

lleng

e in

so

me

cent

res

due

to

curr

ent i

nfra

stru

ctur

e.

All

fam

ily a

nd o

r co

m-

mun

ity m

emb

ers

who

w

ant t

o pa

y ba

il or

a

fine

are

allo

wed

to

do s

o.

Rec

eptio

n ar

ea fr

om

the

entr

ance

of t

he

corr

ectio

nal c

entr

e pr

emis

es n

ot a

lway

s cl

early

indi

cate

d.

Acc

ess

Eas

y ac

cess

dur

ing

offic

ial w

orki

ng h

ours

to

mem

ber

s of

th

e co

mm

unity

at a

ll ce

ntre

s.

Mon

ey o

ffice

s to

be

esta

blis

hed

clos

er to

vis

iting

are

as.

Pro

per

wai

ting

area

for

mem

ber

s of

the

pub

lic.

Cle

ar in

dic

atio

n of

loca

tion

of r

ecep

tion

in a

ll co

rrec

tiona

l ce

ntre

s.

KE

Y S

ER

VIC

ES

ER

VIC

E

BE

NE

FIC

IAR

YC

UR

RE

NT

STA

ND

AR

DD

ES

IRE

D S

TAN

DA

RD

Qu

anti

tyQ

uan

tity

Mov

emen

t del

ayed

b

etw

een

acce

ss

gate

and

rec

eptio

n b

ecau

se o

f lim

ited

esco

rt s

taff

at g

ates

/re

cept

ion.

Wor

king

hou

rs –

pay

-m

ent o

f fine

s an

d ba

il ca

nnot

be

acce

pted

at

any

tim

e, a

s re

leas

e af

ter

hour

s po

ses

a se

curit

y ris

k.

Imp

rove

acc

ess

by m

eans

of d

edic

ated

per

sonn

el.

Prio

r ar

rang

emen

t mus

t be

mad

e if

arriv

al w

ill b

e af

ter

the

wor

king

hou

rs.

Cou

rtes

yS

ome

fron

t lin

e of

-fic

ials

do

wea

r na

me

tags

with

cor

pora

te

wea

r.

Goo

d w

orki

ng

rela

tions

hip

with

m

emb

ers

of th

e co

m-

mun

ity.

No

inte

rcom

sys

tem

at

som

e ce

ntre

s re

sults

in lo

ng w

aitin

g p

erio

ds fo

r co

mm

u-ni

ty m

emb

ers

whe

n pa

ying

bai

l/fin

es.

Pro

ble

ms

to id

entif

y re

man

d d

etai

nees

w

hen

bail

is p

aid

resu

lt in

del

ays.

Cou

rtes

y E

ncou

rage

all

fron

t lin

e p

erso

nnel

to b

e p

rese

ntab

le a

nd

wea

r na

me

tags

and

cor

por

ate

wea

r w

ith th

e rig

ht in

sign

ia.

Ens

ure

assi

stan

ce th

roug

h ou

t the

day

with

sta

gger

ed

bre

aks

for

staf

f.

Put

all

fron

t lin

e p

erso

nnel

thro

ugh

pub

lic r

elat

ions

and

fr

ontli

ne c

ours

e w

hich

will

imp

rove

wor

king

rel

atio

ns.

Inst

all i

nter

com

sys

tem

s in

all

RD

F’s

Mor

e ef

fect

ive

iden

tifica

tion

for

rem

and

det

aine

es, l

ike

pho

to’s

on

war

rant

s (J

7) a

nd u

pd

ate

unit

regi

ster

s.

Op

enne

ss &

Tra

ns-

pare

ncy

All

docu

men

tatio

n fil

ed fo

r ch

ecki

ng a

nd

cont

rol.

R

esul

ts o

f aud

it m

ade

avai

lab

le o

n m

onth

ly/

Op

enne

ss &

Tra

ns-

pare

ncy

Doc

umen

tatio

n ea

sily

acc

essi

ble

whe

n ne

eded

. Che

ckin

g an

d co

ntro

l sho

uld

be

don

e co

ntin

uous

ly b

y th

e H

oCC

or

his/

her

del

egat

e.

Info

rm c

omm

unity

mem

ber

s an

d of

fend

ers

abou

t pol

icie

s &

pro

ced

ures

.


KE

Y S

ER

VIC

ES

ER

VIC

E

BE

NE

FIC

IAR

YC

UR

RE

NT

STA

ND

AR

DD

ES

IRE

D S

TAN

DA

RD

Qu

anti

tyQ

uan

tity

quar

terly

bas

is to

DO

J an

d ot

her

part

ners

, U

nit M

anag

ers

for

purp

oses

of p

lann

ing

/m

anag

emen

t.

Info

rmat

ion

Aw

aren

ess

rais

ing

at

com

mun

ity s

truc

-tu

res.

Spo

radi

c m

arke

ting.

Bai

l and

fine

s ca

n b

e pa

id a

lso

on p

ublic

ho

liday

s &

wee

k en

ds.

All

Cen

tres

link

ed o

n A

dmis

sion

and

Re-

leas

e S

yste

m to

bai

l te

rmin

al.

Inm

ate

trac

king

not

ef

fect

ive

resu

lting

in

long

per

iods

of w

ait-

ing.

All

rele

vant

reg

iste

rs

for

the

paym

ent o

f bai

l an

d fin

es a

re u

tiliz

ed

for

cont

rol p

urpo

ses.

Info

rmat

ion

Con

sist

ent m

essa

ge o

f fixe

d am

ount

for

Bai

l.

Dev

elop

a s

pec

ific

mar

ketin

g st

rate

gy.

Aud

io v

isua

l inf

orm

atio

n an

d pa

mp

hlet

s sh

ould

be

mad

e av

aila

ble

in w

aitin

g ro

oms

for

stak

ehol

der

s.

Sys

tem

ind

icat

es w

here

the

per

son

is h

eld

– lo

cate

the

accu

sed

– on

Ad

mis

sion

and

Rel

ease

Sys

tem

als

o w

ith

refe

renc

e to

Rem

and

Det

aine

es (b

ails

& fi

nes)

. Util

izat

ion

of

intr

anet

to tr

ace

the

whe

reab

outs

of a

per

son

to a

ssis

t the

fa

mily

mem

ber

s or

em

plo

yer.

Red

ress

Pro

ble

ms

can

be

lodg

ed d

irect

ly to

the

Uni

t man

ager

or

the

HoC

C, d

eleg

ated

per

-so

n or

by

the

offe

nder

in

the

com

plai

nts

book

of t

he c

entr

e.

Red

ress

Est

ablis

h a

regi

ster

for

reco

rd k

eep

ing

of c

omp

lain

ts in

re

latio

n to

pay

ing

of fi

nes

and

bail.

Follo

w-u

p w

ith c

omm

unity

mem

ber

s if

com

pla

int w

as

hand

led

satis

fact

orily

.

Valu

e fo

r m

oney

Valu

e fo

r m

oney

Tim

e:Ti

me:

Cos

t:C

ost:

SD

IP F

OR

: DE

PA

RT

ME

NT

OF

CO

RR

EC

TIO

NA

L S

ER

VIC

ES

FO

R T

HE

PE

RIO

D 1

AP

RIL

20

09

TO

31

MA

RC

H 2

012

KE

Y S

ER

VIC

ES

ER

VIC

E B

EN

EF

ICIA

RY

CU

RR

EN

T S

TAN

DA

RD

DE

SIR

ED

STA

ND

AR

D

Qu

anti

tyQ

uan

tity

Impr

ove

sche

dulin

g of

vis

i-ta

tion

to o

ffend

ers

(exi

stin

g ke

y se

rvic

e)

Fam

ilies

of o

ffend

ers,

lega

l pr

actit

ione

rsA

-GR

OU

PC

onta

ct v

isits

(ava

ilab

il-ity

of f

acili

ties)

.48

Vis

its p

er y

ear

Not

mor

e th

an 2

Adu

lt p

erso

ns a

t a ti

me.

60 M

inut

es e

ach

at

mos

t 5 p

er m

onth

.R

ecor

d on

G 3

67 c

ard

or c

ompu

ter.

B-G

RO

UP

Non

con

tact

vis

its

36 v

isits

per

yea

r 45

Min

utes

eac

h A

t mos

t 4 p

er m

onth

.R

ecor

d on

G 3

67 c

ard

and

or c

ompu

ter

C-G

RO

UP

Non

con

tact

vis

itsA

t mos

t 24

visi

t per

ye

ar.

30 m

inut

es e

ach

At m

ost 2

vis

its

Rec

ord

on G

367

car

d an

d or

com

pute

r

• • • • • • • • • • • • • • •

A-G

rou

p

48 v

isits

of 6

0 m

inut

es

each

per

yea

r w

ill b

e al

low

ed.

At m

ost 5

vis

its p

er

mon

th w

ill b

e al

low

ed

B -

GR

OU

P36

vis

its o

f 45

min

utes

ea

ch b

y at

mos

t 2 v

isi-

tors

per

occ

asio

n m

ay

be

gran

ted.

A

t mos

t 4 v

isits

per

m

onth

will

be

allo

wed

.

C-G

RO

UP

C-M

ax (p

hase

2),

Sup

er

Max

imum

and

Max

imum

ca

tego

ry45

Min

utes

eac

hO

ne v

isito

r at

a ti

me.

• • • • • •

Con

sulta

tion

Non

e pr

escr

ibed

Onl

y O

ffend

ers

are

ac-

cord

ed th

e op

port

unity

to

com

men

t on

the

Priv

ilege

sy

stem

.

HoC

C o

r hi

s/he

r d

eleg

ate

info

rms

offe

nder

s ab

out

new

cha

nges

in th

e pr

ivile

ge

syst

em.

Con

sulta

tion

Two

cons

ulta

tions

per

yea

rC

ontin

uous

con

sulta

tion

dur

ing

visi

ts w

ith th

e fa

mili

es

of o

ffend

ers

and

com

mun

ity

mem

ber

s to

gat

her

inpu

ts

The

offe

nder

s w

ill b

e gr

ante

d an

op

por

tuni

ty to

su

bm

it in

puts

with

reg

ard

to

the

priv

ilege

sys

tem

.


KE

Y S

ER

VIC

ES

ER

VIC

E B

EN

EF

ICIA

RY

CU

RR

EN

T S

TAN

DA

RD

DE

SIR

ED

STA

ND

AR

D

Qu

anti

tyQ

uan

tity

Priv

ilege

sys

tem

is b

eing

di

spla

yed

in a

ll un

its.

Offe

nder

s m

ay th

roug

h th

e O

ffend

er M

anag

emen

t C

omm

ittee

pro

vid

e in

puts

.

Inst

all s

ugge

stio

n b

ox a

nd

pla

ce e

valu

atio

n fo

rms

at

visi

ting

area

s

Acc

ess

Vis

itors

rec

eptio

n an

d w

ait-

ing

area

out

sid

e th

e se

cure

ar

ea o

f mos

t co

rrec

tiona

l ce

ntre

s, in

som

e ce

ntre

s vi

sito

rs w

ait o

utsi

de

Cur

rent

ly o

ffend

er’s

vis

its

are

done

on

a fir

st c

ome

first

ser

ve b

asis

.

Fam

ily d

o ha

ve a

cces

s to

of

fend

ers

durin

g vi

sitin

g d

ays

and

prio

r ar

rang

emen

t on

non

vis

iting

day

s.

Not

all

cent

res

are

equi

pp

ed

with

wal

k th

roug

h m

etal

de-

tect

ors

and

X ra

y sc

anne

rs

for

parc

els

whe

re v

isito

rs

ente

r

Acc

ess

Wee

kly

A v

isito

rs r

ecep

tion

and

wai

ting

area

with

a p

arki

ng

area

for

vehi

cles

will

be

pro

-vi

ded

out

sid

e th

e se

curit

y fe

nce

of e

ach

corr

ectio

nal

cent

re

Eac

h vi

sito

rs’ r

ecep

tion

and

wai

ting

area

will

be

pro

vid

ed

with

toile

t fac

ilitie

s fo

r st

aff

and

visi

tors

Not

ice

boa

rds

ind

icat

ing

wha

t is

allo

wed

and

not

al

low

ed fr

om a

sec

urity

per

-sp

ectiv

e w

ill b

e d

isp

laye

d at

ea

ch v

isito

rs r

ecep

tion

and

wai

ting

area

Intr

oduc

e a

boo

king

/ c

all

in s

yste

m in

a p

hase

d in

ap

pro

ach

to C

orre

ctio

nal

Cen

tres

.

Fam

ily c

onta

ct is

pro

mot

ed

to e

nsur

e b

ette

r ac

cess

to

the

offe

nder

.

Usi

ng a

pha

sed

app

roac

h,

ensu

re th

at a

ll co

rrec

tiona

l ce

ntre

s ar

e eq

uip

ped

with

m

etal

det

ecto

rs a

nd X

ray

sc

anne

rs to

ens

ure

the

safe

ty o

f inm

ates

and

vis

i-to

rs.

KE

Y S

ER

VIC

ES

ER

VIC

E B

EN

EF

ICIA

RY

CU

RR

EN

T S

TAN

DA

RD

DE

SIR

ED

STA

ND

AR

D

Qu

anti

tyQ

uan

tity

Cou

rtes

yC

itize

ns a

re tr

eate

d w

ith

cour

tesy

as

they

are

tr

ansp

orte

d to

and

from

the

visi

ting

room

s.

Offe

nder

s an

d fa

mili

es c

an-

not a

lway

s id

entif

y of

ficia

ls

that

dea

l with

them

.

Pro

per

sea

rchi

ng fa

cilit

ies

not a

vaila

ble

in a

ll ce

ntre

s

Sec

urity

bre

ache

s m

ight

en-

dan

ger

inm

ates

and

vis

itors

Cou

rtes

yC

itize

ns /

com

mun

ity m

em-

ber

s an

d fa

mili

es a

re tr

eate

d w

ith c

ourt

esy

as th

ey a

re

tran

spor

ted

to a

nd fr

om

visi

ting

room

s.

Pre

scrib

e th

e w

earin

g of

na

me

tags

and

cor

por

ate

wea

r w

ith c

orre

ct in

sign

ia

by a

ll of

ficia

ls.

All

rele

vant

DC

S o

ffici

als

to

be

trai

ned

in C

usto

mer

car

e

Pro

visi

on o

f TV,

cle

an

toile

ts, u

nder

-cov

er w

aitin

g ro

oms

and

wat

er c

oole

rs in

th

e vi

sitin

g ro

oms.

Aud

io v

isua

l inf

orm

atio

n an

d pa

mp

hlet

s sh

ould

be

mad

e av

aila

ble

in w

aitin

g ro

oms

for

stak

ehol

der

s.

Usi

ng a

pha

sed

app

roac

h,

ensu

re e

ach

visi

tors

are

a w

ill b

e p

rovi

ded

with

se

arch

ing

cub

icle

s to

en-

sure

priv

acy

of s

earc

hes.

Not

ices

ind

icat

ing

that

con

-se

nt to

bei

ng s

earc

hed

is a

p

reco

nditi

on o

f ent

ry to

the

Cor

rect

iona

l Cen

tre

will

be

dis

pla

yed

pro

min

ently

at a

ll en

tran

ces

Vis

itatio

n ar

ea w

ill b

e se

arch

ed o

n a

dai

ly b

asis

b

efor

e an

d af

ter

visi

ts.

Suc

h se

arch

es w

ill b

e re

cord

ed


KE

Y S

ER

VIC

ES

ER

VIC

E B

EN

EF

ICIA

RY

CU

RR

EN

T S

TAN

DA

RD

DE

SIR

ED

STA

ND

AR

D

Qu

anti

tyQ

uan

tity

Op

enne

ss &

Tra

nspa

renc

yC

omp

lain

ts a

nd r

eque

sts

proc

edur

es a

re c

omm

uni-

cate

d to

eve

ry o

ffend

er o

n ad

mis

sion

.

Com

pla

ints

and

req

uest

re

gist

ers

are

avai

lab

le in

all

units

whi

ch a

re m

onito

red

by th

e IP

V.

Feed

back

is a

lso

com

mu-

nica

ted

to th

e of

fend

er in

th

e co

mp

lain

ts a

nd r

eque

st

regi

ster

s.

Cle

arly

vis

ible

not

ice

boar

ds

not i

n al

l offi

cial

lang

uage

s.

Op

enne

ss &

Tra

nspa

renc

y

Dai

ly

Com

pla

ints

and

req

uest

s p

roce

dur

es a

re c

omm

uni-

cate

d to

eve

ry o

ffend

er o

n ad

mis

sion

.

Mak

e an

orie

ntat

ion

man

ual

avai

lab

le to

all

adm

issi

on

sect

ions

The

HoC

C o

r hi

s/he

r d

eleg

ate

and

ICC

V m

ust

mon

itor

the

com

pla

ints

and

re

que

st c

onsi

sten

tly O

ffend

ers

to r

ecei

ve in

for-

mat

ion

and

or p

amp

hlet

/b

roch

ure

on th

e p

rivile

ge

syst

em in

diff

eren

t lan

-gu

ages

Pol

icy

and

pro

ced

ures

will

be

exp

lain

ed to

the

com

-m

unity

mem

ber

s (fa

mily

, fr

iend

s, a

nd e

mp

loye

rs) v

ia

a vi

deo

/DV

D in

the

wai

ting

room

Mak

e a

sugg

estio

n b

ox

avai

lab

le fo

r co

mm

unity

m

emb

ers

in v

isiti

ng a

rea

Info

rmat

ion

Info

rmat

ion

with

reg

ard

to th

e pr

ivile

ge s

yste

m is

pr

ovid

ed to

offe

nder

s du

ring

orie

ntat

ion

and

indu

ctio

n.

Info

rmat

ion

Info

rmat

ion

is p

rovi

ded

to

offe

nder

s d

urin

g or

ient

atio

n an

d in

duc

tion.

Ann

ual d

istr

ibut

ion

of p

am-

phl

ets/

leafl

ets

to c

omm

uni-

ties.

KE

Y S

ER

VIC

ES

ER

VIC

E B

EN

EF

ICIA

RY

CU

RR

EN

T S

TAN

DA

RD

DE

SIR

ED

STA

ND

AR

D

Qu

anti

tyQ

uan

tity

Offe

nder

s an

d fa

mili

es

are

bei

ng in

form

ed a

bout

po

licie

s an

d pr

oced

ures

for

visi

tatio

n.

The

times

and

day

s fo

r vi

sita

tion

are

mad

e kn

own

to fa

mili

es a

nd fr

iend

s of

the

offe

nder

s.

All

corr

ectio

nal c

entr

es d

o ha

ve in

form

atio

n no

tices

/

boar

ds th

at in

dica

te s

ecur

ity

mea

sure

s.

Mon

thly

Mak

e an

noun

cem

ents

on

com

mun

ity r

adio

sta

tions

an

d lo

cal n

ews

pap

ers

dur

-in

g C

orre

ctio

ns w

eek.

Enc

oura

ge fa

mili

es a

nd

frie

nds

of o

ffend

ers

to v

isit

offe

nder

s th

roug

h co

mm

u-ni

ty s

truc

ture

s

Info

rmat

ion

to b

e up

dat

ed

on a

reg

ular

bas

is

Red

ress

Offe

nder

s re

ceiv

e fe

edba

ck

with

reg

ard

to th

eir

com

-p

lain

ts a

nd r

eque

sts.

Red

ress

Pro

vid

e fe

edba

ck o

n su

g-ge

stio

ns.

Pro

vid

e a

sugg

estio

n b

ox in

al

l vis

iting

are

as fo

r co

mm

u-ni

ty a

nd o

ffend

ers

Wee

kly

mon

itorin

g of

han

-d

ling

of c

omp

lain

ts

Mak

e co

ntac

t det

ails

of

Man

agem

ent A

rea,

and

N

atio

nal C

onta

ct C

entr

e av

aila

ble

for

com

mun

ities

to

log

com

pla

ints

and

sug

ges-

tions

or

solu

tions

.

Valu

e fo

r M

oney

Due

to o

verc

row

ding

Of-

fend

ers

in s

ome

corr

ectio

nal

cent

res

do n

ot r

ecei

ve th

eir

full

visi

t as

stip

ulat

ed in

the

priv

ilege

sys

tem

.

Valu

e fo

r M

oney

All

offe

nder

s to

rec

eive

full

visi

ts a

s st

ated

in th

e p

rivi-

lege

sys

tem

.

Tim

e:Ti

me:

Cos

t:C

ost:


SD

IP F

OR

: Dep

artm

ent

of

Co

rrec

tio

nal

Ser

vice

sF

OR

TH

E P

ER

IOD

1 A

PR

IL 2

00

9 T

O 3

1 M

AR

CH

201

2

KE

Y S

ER

VIC

ES

ER

VIC

E

BE

NE

FIC

IAR

YC

UR

RE

NT

STA

ND

AR

DD

ES

IRE

D S

TAN

DA

RD

Impr

ove

tele

pho

ne/

switc

hboa

rd e

tique

tte

at a

ll se

rvic

e po

ints

Gen

eral

pub

lic, s

ervi

ce

prov

ider

s, e

mp

loye

es,

fam

ilies

of i

nmat

es

Qua

ntity

:Q

uant

ity:

Qua

lity:

Qua

lity:

Con

sulta

tion

•N

o co

nsis

tent

and

sy

stem

atic

way

of c

on-

sulta

tion

with

pub

lic

Con

sulta

tion

•D

o cu

stom

er s

urve

ys a

t sel

ecte

d se

rvic

e p

oint

s tw

ice

per

yea

r re

per

cept

ion

of o

ur s

ervi

ces

Acc

ess

•S

witc

hboa

rds

not

alw

ays

staf

fed

If op

erat

or o

ff du

ty, t

he

switc

hboa

rd r

oom

is

lock

ed

Acc

ess

•R

esp

onsi

bili

ty o

n th

e H

ead

of th

e D

epar

tmen

t/se

ctio

n e.

g. A

rea

Com

mis

sion

er, R

egio

nal C

omm

issi

oner

offi

ce,

Com

mun

icat

ion

at H

ead

Offi

ce –

som

eone

to s

tand

in,

shou

ld n

ot b

e a

regi

stra

tion

resp

onsi

bili

ty,

Cal

ls to

be

div

erte

d

Cou

rtes

y•

Res

pons

e at

sw

itch-

boar

d no

t alw

ays

fast

and

effi

cien

t, p

hone

s rin

g m

any

times

, sw

itchb

oard

not

al

way

s m

anne

d

Cus

tom

er r

elat

ions

is

incl

uded

in s

ome

trai

n-in

g (M

anag

emen

t De-

velo

pmen

t Pro

gram

me

& B

asic

trai

ning

)Tr

aini

ng m

ostly

gen

eric

Cou

rtes

y•

Sw

itchb

oard

op

en 2

4 h,

op

erat

ors

rota

te4

emp

loye

es tr

aine

d to

op

erat

e sw

itchb

oard

to e

nsur

e co

ntin

uity

Op

erat

ors

to t

ake

stag

gere

d b

reak

s

Incl

ude

cust

omer

rel

atio

ns in

trai

ning

of a

ll fr

ont l

ine

per

sonn

el

Trai

ning

to b

e D

CS

sp

ecifi

c, e

valu

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4.5 Strategic Human Resource Plan

4.5.1. Purpose

The purpose of this Strategic HR Plan is to determine the demand for and sup-ply of employees that are critical to achieve strategic goals and objectives of the Department. The plan ensures that the Department meets its human resources needs in line with the imperatives of the White Paper on Corrections. It is linked to the Regional Strategic HR Plans in order to ensure synergy and integrated planning between National Head Office and the Regions.

4.5.2 HR Planning Overview

As stipulated in Part IIID of Chapter 1 of the Public Service Regulations, 2001 (as amended), Human Resource Planning is a process of systematically reviewing hu-man resource needs to ensure that the required number of employees, with the required competencies, is available when they are needed. It is also about ensuring that the composition of staff gradually becomes more representative of society as a whole. HR Planning is therefore the cornerstone for effective and efficient human resource management.

4.5.3 Objectives of the Strategic Human Resource Plan

The objective of this Strategic Human Resource Plan is to enable the Department of Correctional Services to systematically plan in a manner that it is enabled to at-tain the right number of employees, with the right composition and the right com-petencies, in the right places, at the right time to enable it to deliver on its mandates and achieve its strategic goals and objectives as espoused in the Correctional Services Act (111 of 1998), Strategic Plan 2008/09 – 2012/13 as well as the White Paper on Corrections in South Africa.

4.5.4 Local context

The South African Government has adopted the Medium Term Strategic Frame-work (MTSF) and Medium Term Expenditure Framework (MTEF) as an opportunity to act in unison with all spheres of government and to ensure alignment and a coherent approach to integrated governance. In order to contextualise HR Plan-ning, it is important to understand the National Planning Framework adopted by the Cabinet in the approved multi-year cycle. The DPSA requires Departments to submit their approved Strategic HR Plans during the same period.

The review of the DCS HR Plan takes place alongside the Strategic Plan review. The DCS should ensure that prior to the submission of the Strategic Plan to National Treasury the Strategic HR Plan is also approved. This would assist the DCS to plan for programmes alongside the available resources i.e. people and the budget.


AcronymsAA Affirmative action

AGSA Auditor General of South Africa

AIDS Acquired Immune Deficiency Syndrome

AU African Union

BEE Black Economic Empowerment

BI Business Intelligence

CAT Case Assessment Team

CAO Case Assessment Officer

CC Correctional Centre

CIP Compliance Improvement Plan

CIT Case Intervention Team

CJS Criminal Justice System

CMC Case Management Committee

CMF Capability Maturity Framework

CoE Centres of Excellence

COBIT Control Objectives for Information Technology

CPA Criminal Procedure Act no 51 of 1977

CSP Correctional Sentence Plan

CSPB Correctional Supervision and Parole Board

DCS Department of Correctional Services

DIU Departmental Investigation Unit

DoJCD department of Justice and Constitutional Development

DPW Department of Public Works

DPSA Department of Public Service and Administration

EAP Employee Assistance Programme

EE Employment Equity

EHW Employee Health and Wellness

ENE Estimates of National Expenditure

EX Executive Authority

FY Financial Year

G & A Government and Administration

GITO Government Information Technology Office

HoCC Head of Correctional Centre

HDI Historically Disadvantaged Individual

HIV Human Immunodeficiency Virus

HRD Human Resource Development

HRM Human Resource Management

ICCV Independent Correctional Centre Visitor (Previously IPV)

ICT Information and Communication Technology

IJS Integrated Justice System

IT Information Technology

ITA Image Turnaround

ITIL Information Technology Infrastructure Library

JCPS Justice Crime Prevention Security Cluster

KAPB Knowledge, Attitude, Perception and Behaviour

LSO Legal and Special Operations

MDP Manager Development Programme

MER Monitoring, Evaluation and Reporting System

MIS Management Information System

MISS Minimum Information Security Standards

MISP Management Information System Programme

MOU Memorandum of Understanding

MTEC Medium Term Expenditure Committee

MTSF Medium Term Expenditure Framework

NCC National Contact Centre

NGO Non-Governmental Organization

NGCC New Generation Correctional Centre.

OHS Occupational Health and Safety

OSD Occupational Specific Dispensation

PERSAL Personnel Salary System

PCRD Post-Conflict Reconstruction and Development

PMBOK Project Management Body of Knowledge Areas

PPP Public Private Partnerships

PRB Parole Review Board

RBO Relations Building by Objectives

RDF Remand Detention Facility

R & M Regulatory and Monitoring

SACA Southern Africa Corrections Association

SADC Southern African Development Community

SCM Supply Chain Management

SDIP Service Delivery Improvement Plan

SIU Special Investigation Unit

SMME Small Medium and Micro Enterprise

SRAC Sports, Recreation, Arts and Culture

TRA Threat and Risk Assessment


Compiled and Distributed by Department of Correctional Services

Private Bag X136Pretoria 0001

Tel: (012) 307 2000Fax: (012) 323 4942

e-mail: [email protected]

Placing rehabilit at ion at t he cent re of all Depart ment al act ivit ies in part nerships wit h ext ernal st akeholders, t hrough: The int egrat ed applicat ion and direct ion of all Depart ment al resources t o focus on t he correct ion of offending behaviour, t he promot ion of social responsibilit y and t he overall development of t he person under correct ion; The cost -effect ive provision of correct ional facilit ies t hat will promot e efficient securit y, correct ion, care and development services wit hin an enabling human right s environment; Progressive and et hical management and st aff pract ices wit hin which every correct ional official performs an effect ive correct ing and support ive role.

department of correctional services strategic plan 2009/10 ... · on correctional services as we...

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