dennis sullivan
TRANSCRIPT
P&C Distribution Channels: Cost-Effective Ways to Gain a Competitive Edge
Presented to:
Presented by: Dennis Sullivan
Chairman and CEO
ROBERT E. NOLAN COMPANY Management Consultants
December 2012
The Landscape
• More Competition / New Players
• Smarter Competition
• New Agent Business Model
• Carrier Strategies Focus on the Customer
• Mobile Development is Here
• Big Data Brings Big Opportunities
A Brave New World
Central Themes
• Move to Mobile
• Big Data
• Agency Consolidation
• Leverage Carrier Automation
― Web Portals
All Themes Drive to Expense Reduction and Better Communication Channels
Mobile
• 10.5 Million in 2010
― 55 Million by 2012
• Independent vs. Captives
• Security, Development Support
• 2015 Estimate
― 110 Million Consumers Will be Using Smart Phones
• Over 500,000 Apps in Stores
• Over 400,000 Apps on Android
• 2015 – 65% of Consumers Will Have a Smartphone or Tablet
Personal Lines to Commercial: The Journey
• Much Like Automation
― Easy to Complete
• Reshaping Product Design
― Standard Commercial
• Leveraging Mobile to Service
• Stage 1
― Commercial Design Model
• Data Analytics
― Reshaping Targeting Process
Risks
• Data Security
• Compliance (Binding Coverage)
• Business Interruption
• IP Theft
• Defamation (Reputation Campaign)
• 35% of Businesses are Investing in Cyber-consumer as Part of Their Risk Management Program
Contact Information
Robert E. Nolan Company Management Consultants 800-653-1941 www.renolan.com
Dennis Sullivan Chairman & CEO [email protected] Office (860) 658-1941 Cell (214) 668-1704