Who we are:Deloitte Canada Consulting

April 2012 v. 1.1

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Table of contents

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Deloitte Canada

Global Consulting

Consulting in Canada

Service lines

More about us

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Deloitte Canada

April 2012 v.1.1

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Deloitte Canada overview

Deloitte is Canada’s leading professional services firms, providing

audit, tax, consulting, enterprise risk and financial advisory services.

• Revenue FY 2011: $1,505 Million• Total People: 8,068• Number of Partners: 538• Number of Professional Staff: 5,513• Number of Administrative Staff: 2,017• Locations: 56

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Distinctions

• Canada’s largest professional services firm - 2010, 2011, 2012

• Best Diversity Employer for 2012 (second year in a row)Deloitte was selected as one of Canada's Best Diversity Employers for 2012. This competition recognizes employers across Canada that have exceptional workplace diversity and inclusiveness programs.

• Best Employer for New Canadians for 2012 (fourth year in a row)Deloitte has been named a Best Employer for New Canadians, for the fourth straight year. The award recognizes employers who offer programs to assist new Canadians in making the transition to a new workplace.

• Best Workplaces in Canada for 2012 (second year in a row)Deloitte has been recognized by Great Place to Work® Institute Canada as one of the 50 Best Large and Multinational Workplaces in Canada with more than 1000 employees working in Canada and/or worldwide.

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Global Consulting

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Global Consulting

Deloitte’s Consulting practice is the world’s leading global business and technology consultancy. We operate in three primary service areas — Human capital, Strategy and operations, and Technology, serving clients in a number of industries, including consumer business, energy and resources, financial services, life sciences and health care, manufacturing, technology, media and telecommunications, and the public sector.

We help clients solve their most complex business problems, distinguished by our broad capabilities and our ability to implement the advice we provide.

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Consulting in Canada

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Consulting in Canada at a glance

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More than

1,400+Consulting

professionals

12 Consulting offices across

Canada

Canada’s largest

professional services firm -

2010, 2011, 2012

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Service lines

A closer look at how we serve our clients

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Human capital

As companies move beyond dealing with day to day issues, the key challenges for business are becoming clear. At the top of the list? Globalization, an aging workforce, changing expectations of multiple generations, the drumbeat of technology change, intense regulatory environments, and the reality of distributed work in the cloud. The implications of these changes for human capital are profound. By human capital, we mean four things:  

1. Talent (strategies, solutions and analytics)2. Leadership (diagnostics, strategies, programs)3. World class HR (service delivery models, processes, technologies and programs) 4. People issues in the business (strategic change, organization design, technology adoption,

merger integration, operational culture)

HR leaders who understand the interconnections of these dimensions will likely be in the best position to meet the needs of the business over the decade ahead. Those needs will be shaped by global growth, innovation, and risk management. Emerging markets are becoming the world’s leading growth markets – for customers and talent alike – and many organizations aren’t prepared for the workforce challenges of this new world.

 Things that once made you an attractive employer have become tablestakes – or even liabilities. Why would the best people want to come to work for you today? And why would they stay? Where are your blind spots about critical talent? How strong are your workforce analytics capabilities?

 Practices of managing people by gut instinct and tribal wisdom aren’t going to cut it in the global talent marketplace. Welcome to HR 2020.

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Human capital

As OneBy understanding who needs to work together, what their people are committed to, and how their people work together, As One enables leaders to act with accuracy to create the conditions for success in their organizations.

E2 : The exponential power of employee

engagement™

E²: The exponential power of employee engagement™ is a unique survey that includes both an employee engagement component and an operational effectiveness survey. This survey tool and process will transform the engagement survey from a benchmarking exercise into a source of untapped business advantage.

HR transformationIn addition to working with clients to renew their HR strategy, we can help them foster the capabilities they need to improve HR service delivery, strengthen internal operations and processes, adopt appropriate technologies and outsource selected low-value activities.

Leadership development

With studies clearly linking business performance to effective leadership, organizations can no longer wait for leaders to emerge. Our services include senior team development, leadership strategy development, leadership development program implementation and leader and team competency skills development.

Managerial DesignTM

Working directly with your management teams and practitioners, we organize, facilitate and design core processes in four key areas: strategic clarification, strategy deployment, managing for results, and performance improvement.

Organization designOur organization designs are based on a deep understanding of a company’s business objectives, as well as the internal and external factors that drive performance and success.

Talent strategiesOur talent strategies practice can help you unlock the potential of your people, bring you closer to your talent and develop integrated and sustainable solutions that drive business performance.

Transformational change

We focus on the people aspect of change by delivering change management planning and implementation support for initiatives such as technology adoption, mergers and acquisitions, outsourcing, corporate change and restructuring, cultural change and business transformations.

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Strategy & operations

How do you stack up against your competition? What projects are you investing in, and why? If these questions sound familiar, it’s not surprising. With globalization, economic uncertainty, the heightened need for accountability, and the challenges inherent in technology, many senior executives lack the time to focus on the big picture. Unfortunately, making decisions based on outdated strategies and unrealistic market assumptions can have a disastrous impact. When balancing short-term performance needs with long-term growth and competitive positioning, an up-to-date strategic roadmap is a vital reference tool.

We offer a broad scope of services to help you address the full range of top management issues, and a comprehensive set of activities for resolving critical business issues at the corporate, business unit and functional level.

Our Strategy & operations professionals will help you arrive at the best destination.

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Strategy & operations

Corporate strategy

Our corporate strategy advisors help companies in all industries make the right decisions to allow them to take advantage of opportunities while minimizing risks. Combining world-class industry research with decades of hands-on experience, we help you:

• Build targeted customer, growth and channel strategies • Define a corporate vision linked to tangible actions and goals • Improve operational performance • Engage in strategic performance measurement and management • Conduct market, competitive and industry analysis • Design organizational structures and allocate resources

Finance & performance management

Today’s CFOs play four interdependent roles: steward, operator, strategist and catalyst. The CFO’s challenge is to balance these roles and to evolve the finance function to meet increasing demands from internal and external stakeholders.

Whether you need to transform the finance function, redesign finance processes, implement new performance management capabilities, or develop a new organization structure, we have the insight and hands-on experience to help.

Supply chain management

Leveraging the skills our Canadian supply chain specialists, who have access to a global network, we deliver cross-industry experience across all areas of supply chain management, including: supply chain strategy, network design and planning; sourcing and procurement; production planning; lean manufacturing; distribution and logistics; transportation; and supply chain system implementation.

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Technology

With each passing year, organizations in all industries rely more heavily on technology solutions to drive business success. At the same time, applications, systems and information architectures are becoming more complex. To succeed in this rapidly evolving environment, you need to do more than develop and deploy new technologies to meet user demands. You also need to ensure your technology solutions are properly designed and built to stand the test of time.

 

Our technology consultants possess extensive experience advising companies on how to design, build and manage sophisticated technology solutions. Whether you’re implementing a new ERP solution, need to integrate your systems or require a new technology strategy or architecture, we can help you design, architect, build, test, deploy and operate the optimal system and business processes.

 

That’s what we call full-circle thinking—and it’s what we do.

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Technology

Application management services

With a flexible structure that tunes service delivery to your priorities, Deloitte’s Application management services (AMS) can help you get more from your application portfolio investments. Our straightforward approach focuses on helping you improve business results with continuous measurement to enable smart, efficient decisions that drive down costs, enhance and accelerate value.

Customer relationship management

Customer relationship management (CRM) provides customer-focused solutions to solve these challenges. CRM technology facilitates improved understanding of customer needs and helps ensure that these needs are better met. CRM also allows organizations to increase their customer base by recognizing and targeting the right customers.

Information management and

analytics technology

Our information management and analytics technology team provides cost-efficient, risk-effective solutions to help you leverage and unlock the value of your information assets. Organizations that can access on-demand information, trust its accuracy and turn it into strategic insight can achieve superior outcomes and gain a real competitive advantage.

Systems integration

Systems integration is about consolidating and customizing technology solutions to support the successful delivery of your most complex business challenges. Our global network provides a range of services—from advisory to implementation to system support—that integrate systems and technologies with a business-centric, value-driven approach.

Technology strategy and architecture

We provide end-to-end services and solutions to help CIOs assess and define information services and information technology strategies, measure and maximize IT value, implement the architecture, reduce IT costs and optimize performance. In addition to advising on outsourcing solutions, infrastructure design and applications architecture, we can help you benchmark your IT performance to ensure optimal results.

SAPImplementing and capitalizing on SAP solutions is about business value as much as technology. Deloitte provides a robust set of tools, solutions and methodologies—such as our Enterprise Value Map for SAP—to complement SAP’s solutions and maximize your organization’s business drivers.

Oracle

As a platinum-level partner —Oracle’s highest level of partnership—for over 10 years, our experience spans the full range of Oracle solutions and products. With our deep industry knowledge and understanding of your business, we can also help you leverage these technologies as an enabler to solve real business challenges.

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Alliances

At Deloitte, it’s our job to know what drives your business, and we measure our success by the value we bring to you. It’s also our job to know the marketplace, and we are committed to understanding the industry-leading software, hardware and services organizations. This commitment is evident in the many recognitions and awards we have received for the results we deliver with and through our alliance relationships.

Because strong alliances are crucial to the success of any professional services firm, we carefully select our alliance partners and deliver exceptional results. We work with some of the world’s leading technology and service companies to provide innovative solutions for your most complex challenges.

Deloitte Canada has established a formal Alliance Management program which ensures that these Alliance relationships have the depth and stability to support our clients in an evolving marketplace now and in the future.

Below is a list of current Deloitte alliances

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• Adobe• Blueprint Software • CA, Inc. • EMC • HP

• Oracle • Salesforce.cm• SAP• Workday

• IBM • Logility• Make Technologies• Manhattan Associates• Open Text

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More about us

April 2012 v.1.1

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Consulting publications - Alliances

April 2012 v.1.1

This way for more value from your Oracle

investments – Exceed your business objectives

Click here to access

Deloitte and IBM - Pulling together for clientsClick here to access

Starting an alliance with Deloitte – Guidelines of our alliance relationships

Click here to access

Managing Deloitte’s Alliances pay off

Click here to access

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Consulting publications – Human capital

April 2012 v.1.1

Your guide to a successful ERP journey

Click here to access

Start smart finish strong: Engineer your major programs

for success Click here to access

CanadaWorks 2025: Scenarios and strategies for the future of

work in CanadaClick here to access

Put workforce planning to work –How a strategic workforce plancan improve your bottom line

Click here to access

The Emperor’s new clothes – Confronting the illusion of high-

performance senior teams Click here to access

The new business imperative –Seven trends in leadership

developmentClick here to access

Human capital trends 2012: Leap ahead

Click here to access

Build a teamthat delivers results –

Align your people to drive a culture of execution and

accountability

HR transformation in the global business environment: The

journey continuesClick here to access

Empower your talent – Build a high-performance

organizationClick here to access

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Consulting publications – Human capital

April 2012 v.1.1

Build your enterprise cloud – It’s not if - but

how and whenClick here to access

The digital workplace – Think, share, do -

Transform youremployee experience

Click here to access

The power of working As One –How can you harness the full power of your organization

to deliver on your key strategic priorities?

Click here to access

Survey says . . . a lot more than you thought – Drive enterprise value with a better employee

engagement toolClick here to access

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Consulting publications – Strategy & operations

April 2012 v.1.1

The road ahead – Move beyond tactical cost-cutting to strategically manage

transportation as a key component of your supply chain.

Click here to access

Deloitte Analytics –Uncommon insightsClick here to access

Renewable energycan be good business –

and good karma –Understand the solar

power business opportunity

How secure is your supply chain?

Click here to access

Manage the stock marketsClick here to access

Visit www.deloitte.ca for more featured publications

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Consulting publications - Technology

April 2012 v.1.1

Renew? Restructure? Rebid? – Optimize the value of

outsourcing agreementsClick here to access

Reduce risk and improve budget cycle efficiencies - Regional municipality of York C&HS

case studyClick here to access

Dialing in: The future of mobile payments in Canada Click here to access

Retail lending 3.0: How to boost productivity and improve the

customer experienceClick here to access

Getting back to growth – Insights on today’s hottest new

technologiesClick here to access

Harness the strategic advantage of “anywhere” –

Developing a mobility strategyClick here to access

Unravelling the truth: CIO and IT myths

Click here to access

Data is an insurer’s critical asset Click here to access

The last mile of finance – Produce financial

documents with less riskClick here to access

Deloitte Quality Services for finance analytics

Click here to access

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Consulting publications - Technology

April 2012 v.1.1

Finance analytics: Time for a fresh look – Extract value from

your business analytics investment

Click here to access

Have your cake and eat it too – Mitigate risk and improve

returns with performance based procurement

Click here to access