delivering efficient services
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© British Telecommunications plc
BT Conferencing – delivering efficient services
Simon LindleyUK Public Sector Director, BT Conferencing
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• Key Drivers! • Hierarchy of Communication• What is Conferencing?
• BT Conferencing Tools - Audio, Web & Video
• What do you need?• How much can you save? Case Studies• What are the costs involved?• Barriers Vs Benefits• Interesting Facts• About BT Conferencing?• Q & A
Agenda
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Key Drivers and Challenges
• Current economic climate
Increase productivity quickly
Improve performance better results
Carbon Targets need to evidence
Reduce operational costs significantly
• Communicate effectively with the various stakeholders
• Build solid partnerships inter Dep’t/Inter Agency
• Commissioning skills all receive adequate training
• Long term commitment between departments and local authorities
• Raising the profile promote potential
• Provide value for money practical ways to deliver services
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Audio & WebConferencing
Video
Audio
Collaboration
Voice
In Person
WhenFirst meetings, final contracts
Interim meetings, decision-making, expertise required, mixed media
Detailed explanationsCollaborative working
Standard business communications
Quicker, shorter messages
Value
Instant
Personal, credible, persuasive, thorough, relationships, workflow, supply chain
Familiar
Instant - More data/Wider audience
Highest Impact
E-mail. PostTime insensitive messages Ubiquitous
INTE
RA
CTI
VITY
PRO
DU
CTI
VITY
The Communication Hierarchy
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Work is something you DO, not somewhere you GO
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What is Conferencing?
• The ability to hold a meeting without physically being there
• For large or small meetings, from 3 – 2,500 people• The different types of conferencing• Phone – a phone conference can be anything from a
3-way call to an event with 2,500 attendees• Web – usually coupled with a phone conference. This
allows you to present or share documents, slides, web pages from your PC as you would face-to-face
• Video – face-to-face meeting using a real time video link
BT Conferencing services are:Seamless, Reliable, Easy to Use
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Audio – flexible to your needs
Your own personal meeting room
• Weekly team meetings• Impromptu meetings• Project & status meetings
Larger scale more formal meetings
• Communicating and interacting with large numbers of people• Organisation change• Financial announcements• Training sessions
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Web Conferencing – Engage with your audience
Used to complement Audio and Video Conferencing• Share, amend or present anything from your desktop
• Scalable from 2 to 2,500 people
• Real time
• Instant feedback
All you need is a PC with internet connection – launch from Outlook
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Video Conferencing – Face-to-face without physically being there
• When only a face-to-face meeting will do• More personalised meetings around the globe• Meeting new colleagues or customers or suppliers • Large events or conferences where you can have video streaming to allow people to watch the event when they can’t physically attend
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BT Conferencing Collaboration Solutions - Leading into UCC
Source: Wainhouse Research, 10/07Source: Wainhouse Research, 10/07
Messaging(voice mail, email,Fax, speech)
Team workspaces
Presence& status
Instantmessaging
Voice
Mobility
Calendaring
Documents & files
Integrated workflow applications
Audio conferencing
Web/data conferencing
Video
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What do you need? - Technological requirements
A telephone and a PC with Internet
connectionAudio & Web
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How much can you save? – City & Guilds
“As a team we are saving over £1,000 per day in man-hours. With further savings on travel costs, that figure rises again. And we are
significantly cutting the carbon footprint of what we do. Multiply that across a team of 36 and the cost, productivity and environmental benefits become starkly compelling.” Nik Dascinsky, eStrategy
Consultant, City & Guilds
Challenge• Create universal adoption of organisational Learning development tool with geographically dispersed teams
Objectives•Train a team of geographically dispersed people•Save time, cut travel costs and environmental impact•Improve e-learning take up and simplify deployment, training and use•Promote flexible and home working
Solution - Trained audience via audio and Live Meeting
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How much can you save? – Environment Agency
A typical audio conference call involves
•Average of six people
•Four of which would have had to travel if it had been a face-to-face meeting
•A typical face-to-face meeting costs £404 in travel and subsistence costs and results in 558 business miles
In a typical month, we hold 1,400 audio conferences through BT Meet Me•79% of these replace a face-to-face meeting where people would have had to travel
• Using BT Meet Me helps us avoid annual travel costs of around £5.3M and 7.4M business miles
• On average, an audio conference also saves 1.8 hours of personal time per meeting
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BT Conferencing Customers
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BT Conferencing Partners
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What are the costs involved?
Initial set up = £ NIL !!!
To keep an account running = £ NIL !!!
AUDIO - Average £0.06 ppm per participant
WEB - Average £0.11 ppm per participant
VIDEO – How much do you want to spend? From a few £’s to in excess of £100k…..See speaker for details
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Barriers Vs Benefits
Barriers• Culture/Habit• No knowledge of alternatives• Fear - Technology/the unknown• Past experience• Beneficial T&S reimbursement• Loss of “perks”• Perception of cost• “Silo” Budgets
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Benefits• More effective meetings and efficient working
Meet whenever, wherever you want - at home, in office, on roadShare ideas or revise documents/data in real time
• Increased productivity Reduce or avoid unproductive ‘downtime’ while traveling
• Decision makingGet the right people together, when you need toAbility to deal with urgent issues immediatelyIdeal for presentations
• Corporate social responsibilityReduced travel saves C02 emissionsProtects staff from travel risks
• Save Money
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Some interesting facts
BT INTERNAL USE £135 million - How much Conferencing saved BT employees in travel costs last year 97,628 tonnes – How much CO2 Conferencing saved last year for BT as a whole £100 million - Roughly the time translated into cost if BT people had travelled to all
their meetings last year
HOW LARGE CAN A CALL GET? 4 continents. 40 countries. 400 divisions. All on one web conference for a global
FMCG giant Up to 5000 people on one call
AN AVERAGE CONFERENCE CALL? 5.4 people for around 30 minutes Costs about the same as a cup of coffee per attendee
*Results of a BT Survey on its Economic, Environmental and Social Impacts, 2007.
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Why BT Conferencing?
• A lean, responsive business within BT plc• 20+ years conferencing experience• Top 4 in global market share, #1 in UK and Europe• Growth significantly out-performing the industry• Extensive conferencing portfolio • Global reach - support conferencing in 55+ countries• 180,000+ end users • Account management, training & adoption• It’s all we do!!
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Q & A
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Thank You