delivering effective government business solutions in a connected world
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Delivering effective Government business solutions in a connected world.
• The Year in review• The Business of Government• The Opportunity / Local and Global Dynamics• FY07 Marketing Strategy• The Microsoft Connected Government Framework – CGF• Partner Success Story – HP & the NZ NIS• The Value proposition• The FY07 Vision for Government• Local Public Sector Directions
…Want to cover these things today
“…instead of trying to convince our partners to bid Microsoft solutions, we will be helping them respond to the demand we are creating within the industry.”
The Year in review
• Public Sector Grew by 11%• Established customer satisfaction baseline (NSAT 132)• Established Health, Local Government and Education visions
and improved annuity revenue by 25%• Grew CRM, SQL Server, Groove, LCS but also solutions such as
Learning Gateway• Signed Security Co-operation program, established Solution
Sharing Networks in three locations & delivered significant government & education interaction as part of our Comm. Games sponsorship.
Total Government IT Spend 2006
Non – Government IT Spend – 80%Government IT Spend – 20% :
$4,473M
Australian Total IT Spend 2006 – $21,897M
Federal Government IT Spend39% - $1,751M State, Local Government IT Spend
35% - $1,545M
Hard
ware
– 3
7%
$6
55
M
Serv
ices –
48
%$
84
5M
Hard
ware
– 3
6%
56
4 M
Serv
ices –
52
%7
96
M
Ap
ps
8
2 M
SWR: 12% 185 M
SWR: 14% 251M
Ap
ps D
ev
82
M
Syst
Infr
.
87
M
Ap
ps
7
0 M
Ap
ps D
ev
54
M
Syst
Infr
.
61
MSource: IDC 2006 : Customer Needs and Strategies #AU383107M Vol 1.
Health IT Spend26% - $1,177M
Hard
ware
– 6
5%
76
7 M
Serv
ices –
27
%3
18
M
SWR: 8% 93 M
Ap
ps
3
1 M
Ap
ps D
ev
44
M
Syst
Infr
.
17
M
4
The Catalyst for Change
“…E-government is about more than just applying ICT to government processes. It is about applying ICT to reform and improve government processes. Merely applying ICT to something does not make it better. But applying ICT, and reforming the accompanying business processes, does”.
THE HON GARY NAIRN MPSpecial Minister of State
2006 e-Government Strategy: Responsive Government: A New Service Agenda
UK
TransformationTransformation
Citizen at centerCitizen at center
Technology – strategic Technology – strategic assetasset
Public services & policy Public services & policy outcomesoutcomes
EfficiencyEfficiency
Hong Kong
Transformation – HK Transformation – HK economyeconomy
Integrated customer Integrated customer centric Top-down centric Top-down commitmentcommitment
Measurement - efficiencyMeasurement - efficiency
Infrastructure strategyInfrastructure strategy
CRM – process/culture CRM – process/culture changechange
US
TransformationTransformation
EfficiencyEfficiency
CollaborationCollaboration
Powering America’s futurePowering America’s future
Citizen at centerCitizen at center
LOBLOB
Infrastructure optimizationInfrastructure optimization
Singapore
Integrating governmentIntegrating government
Start with customerStart with customer
New channels – mobileNew channels – mobile
Transforming modelsTransforming models
National competitivenessNational competitiveness
Australia
Connected governmentConnected government
Seamless service – citizens Seamless service – citizens ++
Reduce cost of interacting Reduce cost of interacting Every door the right doorEvery door the right door
Value for money - Value for money - capabilitycapability
Reform and improveReform and improve
Authentication – securityAuthentication – security
Transformation
Seamless service
Connected government
Core capability solutions
Technology as policy lever
Measurement- productivity
Digitized processes
NewWorld of
GovernmentWork
Customers are Telling You: Technology is the Key
Transforming Government
Microsoft’s Approach – CGF
The Connected Government Framework
Why is Microsoft building CGF?
• eGovernment = Interoperability• Customer Feedback
– Governments want to be able to deliver services in the way citizens want to use them. (i.e. Register the birth of a child)
– Governments want to use their existing services efficiently across multiple agencies and levels of their organization
– Governments want to be able to get the maximum life and value from existing IT investments
• Government Elites Survey– Interoperability identified as a key
procurement issue• PSD/NTO Survey (3/15)
– The need to address open standards and interoperability identified as a key need by the survey
Service delivery through partnership with private sector
Seamless integration of services
across agencies
Support financial and legal
transactions
Service Sophistication
High
Transformation
Revolution
E-Government Phases
Interaction
Presence
Transaction
Benefits
Interact with databases and/or staff
Delivery of public
information
Source: Gartner
Presence
Application
Templates
Integrated Applications
Interoperability Architecture
Connected Government Framework
Connected Government Strategy
Low High
Sophistication
High
Transformation
Revolution
Interaction
Transaction
Benefits
Service delivery through partnership
with private sector
Seamless integration of services
across agencies
Support financial and legal transactions
Interact with databases and/or staff
Delivery of public information
Phases of Digital Government
Presence
Connected Government Framework
Connected Government Framework Consistent MS Customer Proposition
• A consistent, relevant customer story around interoperability (eGov)
– Flows from the Policy maker through BDM-ITDM-ITPRO– Provides relevant solutions for their problems– Tells a story, supported by solutions that have strong
references– That positions Microsoft as the key platform
• Provided as– Focused collateral that is applicable across geographies
• Common branding• Can be localised• Enables partners to integrate with their sales propositions• Is based on and builds on solution success stories
GovernmentFY07 Marketing Strategy
The Journey to Vertical Alignment
FY05 FY06 FY07 FY08
Vertical Selling
Vertical Planning
Vertical Solutions
Vertical Alignment
Sales force aligned by Industry
Vertical Marketing execution started
Vertical execution scales into Mid Market
Industry sub vertical visions built
Closer alignment with WW Industry Direction
Microsoft is aligned by industry sub-verticals and segments across the globe with rich set of IPSS offerings?
Solutions developed and marketed for prioritised Industry sub-verticals and segments
Common approach to industry visions
• Business approach that seeks to solve real business issues• Core integrated platform architecture• Supports a heterogeneous environment and leverages legacy
system investments• Strong case studies and customer references• Local and Global references• Field tested to ensure relevance• Focused to deliver return on investment• Vision and case studies will continue to evolve
Seamless Service Delivery
ConsistentMessaging
Businesslanguage
ScenarioBased
Strongreferences
Clear ValueProposition
CustomerFocused
Connected Industry Framework
ServeServeCitizensCitizens
SeamlesslySeamlessly
BuildBuildConnectionsConnections
DriveDrivePerformancePerformance
Improved Outcomes for Constituents of GovernmentImproved Outcomes for Constituents of Government
Connected Government FrameworkConnected Government FrameworkApplication Platform Infrastructure Application Platform Infrastructure SOA, DevelopmentSOA, Development
Business Productivity Infrastructure Business Productivity Infrastructure Communications & Collaboration, ECM, BI Communications & Collaboration, ECM, BI
Core InfrastructureCore Infrastructure Scalable, reliable, secure, manageableScalable, reliable, secure, manageable
Polic
yPo
licy
Infr
astr
uctu
reIn
fras
truc
ture
Busi
ness
App
licati
ons
Busi
ness
App
licati
ons
Government Government AdministrationAdministration
Collaboration andCollaboration andDecision SupportDecision Support
Grants ManagementGrants Management
Contract ManagementContract Management
AccountabilityAccountability in Budgeting in Budgeting and Reportingand Reporting
Citizen Service DeliveryCitizen Service Delivery
Customer CallCustomer CallCentre (CCF)Centre (CCF)
Customer KioskCustomer Kiosk
Realtime Realtime ConstituencyConstituencyInteractionInteraction
PortalsPortals
Governance and Governance and TransparencyTransparency
Election Election ManagementManagement
Land Registry Land Registry
MV / Driver’sMV / Driver’sLicenseLicense
NationalNationalStatistic SystemsStatistic Systems
Global Cross Global Cross Border Border ServicesServices
ePassportePassport
Customs and TradeCustoms and Trade
Patents and Patents and TM TM
SystemsSystemsImmigrationImmigration
SystemsSystems
eIDeID
Forms MgtForms Mgt
Document ManagementDocument Management Records Management & ArchivingRecords Management & ArchivingCRMCRM Case MgtCase Mgt
BlueprintBlueprintRoadmapRoadmap
Reusable IPReusable IPReferencesReferences
PrivacyPrivacy AccessibilityAccessibility UsabilityUsability SecuritySecurity StandardsStandards InteropInterop
ServeServe
CitizensCitizens
SeamlesslySeamlessly
BuildBuild
ConnectionsConnections
DriveDrive
PerformancePerformance
Policy
Infr
astr
uctu
reBu
sine
ss A
pplic
atio
ns
Government Government
AdministrationAdministration
Collaboration &Collaboration &Decision SupportDecision Support
Grants MgtGrants Mgt
Contract MgtContract Mgt
AccountabilityAccountabilityin Budgeting in Budgeting & Reporting& Reporting
Citizen ServiceCitizen Service
DeliveryDelivery
Customer CallCustomer CallCentre (CCF)Centre (CCF)
Customer KioskCustomer Kiosk
RealtimeRealtimeConstituencyConstituencyInteractionInteraction
PortalsPortals
Governance &Governance &
TransparencyTransparency
Election Election ManagementManagement
Land Registry Land Registry
MV / DriverMV / Driver’’ssLicenseLicense
NationalNationalStatistic SystemsStatistic Systems
Global Cross Global Cross
Border ServicesBorder Services
ePassportePassport
Customs & TradeCustoms & Trade
Patents & TMPatents & TMSystemsSystems
ImmigrationImmigrationSystemsSystems
eIDeIDForms MgtForms Mgt
Document ManagementDocument Management Records Management & ArchivingRecords Management & ArchivingCRMCRM Case MgtCase Mgt
Connected Government FrameworkConnected Government FrameworkSolution Platform SOA, DevelopmentSOA, Development
Organizational Productivity CommComm & & CollabCollab, ECM, BI, ECM, BI
Core Infrastructure Scalable, reliable, secure, manageableScalable, reliable, secure, manageable
BlueprintRoadmapReusable IPReferences
Privacy Accessibility Usability Security Standards Interop
Improved Outcomes for Constituents of GovernmentImproved Outcomes for Constituents of Government
Government Transformation through Technology
Microsoft Dynamics
Solution Priorities for FY07
Connected Government FrameworkConnected Government FrameworkSolution Platform SOA, DevelopmentSOA, Development
Organizational Productivity CommComm & & CollabCollab, ECM, BI, ECM, BI
Core Infrastructure Scalable, reliable, secure, manageableScalable, reliable, secure, manageable
BlueprintRoadmapReusable IPReferences
ServeServe
CitizensCitizens
SeamlesslySeamlessly
BuildBuild
ConnectionsConnections
DriveDrive
PerformancePerformance
Policy
Infr
astr
uctu
reBu
sine
ss A
pplic
atio
ns
Government Government
AdministrationAdministration
Collaboration &Collaboration &Decision SupportDecision Support
Grants MgtGrants Mgt
Contract MgtContract Mgt
AccountabilityAccountabilityin Budgeting in Budgeting & Reporting& Reporting
Citizen ServiceCitizen Service
DeliveryDelivery
Customer CallCustomer CallCentre (CCF)Centre (CCF)
Customer KioskCustomer Kiosk
RealtimeRealtimeConstituencyConstituencyInteractionInteraction
PortalsPortals
Governance &Governance &
TransparencyTransparency
Election Election ManagementManagement
Land Registry Land Registry
MV / DriverMV / Driver’’ssLicenseLicense
NationalNationalStatistic SystemsStatistic Systems
Global Cross Global Cross
Border ServicesBorder Services
ePassportePassport
Customs & TradeCustoms & Trade
Patents & TMPatents & TMSystemsSystems
ImmigrationImmigrationSystemsSystems
eIDeIDForms MgtForms Mgt
Document ManagementDocument Management Records Management & ArchivingRecords Management & ArchivingCRMCRM Case MgtCase Mgt
Privacy Accessibility Usability Security Standards Interop
Improved Outcomes for Constituents of GovernmentImproved Outcomes for Constituents of Government
Government Transformation through Technology CollaborationElectronic Documents and Records Management (eDRM)eFormsElectronic Identity (eID) CRM / Case ManagementCustomer Care Framework (CCF)Connected Government Framework (CGF)
...enabling inter-connection...Seamless Service Delivery
Industry Solutions : Product Pull Through
Microsoft Project / Project Server
Groove Virtual Office
Microsoft Information Bridge Framework
Microsoft Office Communicator
Microsoft Office Live Communications Server
Microsoft Office Live Meeting
Communication Server
Exchange Server
Rights Management Server
Windows Server Enterprise Edition
Microsoft Identity Integration Server
SQL
Microsoft Content Management Server
Active Directory
Microsoft CRM
Office
Windows
Microsoft’s Internet Information Server
Info card
BizTalk
InfoPath
SPPS
SharePoint
Collaboration & Decision Support
eIDRecords Management and Archives
Document Management
CRM / Case Mgt
eForms
Microsoft Project / Project Server
Groove Virtual Office
Microsoft Information Bridge Framework
Microsoft Office Communicator
Microsoft Office Live Communications Server
Microsoft Office Live Meeting
Communication Server
Exchange Server
Rights Management Server
Windows Server Enterprise Edition
Microsoft Identity Integration Server
SQL
Microsoft Content Management Server
Active Directory
Microsoft CRM
Office
Windows
Microsoft’s Internet Information Server
Info card
BizTalk
InfoPath
SPPS
SharePoint
Collaboration & Decision Support
eIDRecords Management and Archives
Document Management
CRM / Case Mgt
eForms
CIO Investment Intentions FY07
CCF
Improve Business InsightBSM, SQL, Search
O2007, Biztalk, Infopath
eID
CGF, CHF
TDM, AOI, CIO
Enable the Mobile Workforce
Simplify teams Working Together
eForms, eDRMS, Search, CRM, ECM
Matched to FY07 Campaigns
Most Common Government Interaction method?
The Voice of the Customer …
...By 2010 , the government will have halved the number of forms...
rather than numerous static forms...dynamic forms will be available from a single entry point...users can complete details electronically and track resulting actions online.
2006 eGovernment Strategy, Australia
How will you answer this?
for things that really matter
• Unparalleled integration capability– “Codeless” integration with Office System plus native
Web Service and XML support• Rapid deployment
– Point and click development environment and integration with Visual Studio
• Ease of use– Familiar Office interface
• Scalability at a reasonable cost– Bottom line is we can deliver eForms more cost
effectively
Why Microsoft?
Industry Priorities
Public Services and EGovernmentIndustry Priority Solution
ScenarioPrioritized Solution Area
Strategic Change Programs Connected Government Framework
Citizen Service Delivery Customer Care Framework (CCF)
EGovernment Enabling Systems eForms
Governance and Transparency Records Management and Archiving
Document Management
Government Administration CRM Applications
eID
Collaboration & Decision Support
National Identification System (NIS)
Tim FerrisIdentity Architect, HP
Partner Success Story
Overview
• What are the identity issues?• How do we approach these issues?• What does HP have to offer?
What are the identity issues?
• Scattered identity• Enable e-Government and e-Business services• Efficient use of tax payers money• Privacy issues• Prevent tax and benefit fraud• Combat domestic & international crime & terrorism• Governments and individuals need to understand
how to protect a person’s identity
How do we approach the issues?
• Understand the issues• Know the weaknesses of any solution• Leverage resources between governments,
departments and electorates• Prepared to think for the long term for both a
country and an individual.
What does HP have to offer?
• Worldwide experience• Multiple civilian registry systems deployed• National Identification System (NIS)• NIS is a secure, reliable and flexible framework to
register, manage and update the demographic and biometric information of a population.
The NIS framework
• Core services • Business process components
– Enrolment– Verification– Personalisation
• System integration• Technology partners
The NIS framework is not….
• Pre-packaged software product• Biometric system• Document personalization system
NIS project components
• Business processes• Infrastructure• Integration• Flexibility / Scalability• Security / PKI• Consumables• Project management
NIS process walk
Typical NIS implementations
• Identification cards • Passports • Drivers licenses• Civilian registry• Voting lists• Border control
NIS technology stack
• Microsoft .NET 2.0• BizTalk 2006• SQL Server 2005• Windows Server 2003• WS-*• Open standards
Summary
• NIS is solution framework for an identification system• Designed for integration• Service orientated architecture• Integrated end-to-end security based on open standards• Tested performance scalability• Supports multiple personalisation options• Flexible deployment scenarios (centralised, decentralised)• Based on HP infrastructure
© 2006 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in
this summary.
The Microsoft and Partners value proposition
The Microsoft Platform…An Ongoing Commitment to Success
Microsoft has committed, and will continue to commit, substantial resources to: Deepen and broaden the capabilities of existing
products and services Create new products and services in new markets Continue to innovate directed by the principle of
integration at every level
Substantial Resources
Our products and services help businesses maximize the quality and performance of their peopleEnabling
Success
Business can depend on Microsoft’s long term commitment to enabling the realization of the Microsoft Platform Vision
That You Can Depend On
Microsoft Partner CommunityBreadth, depth, choice
700,000+ partners worldwide
Local to global; small and large
With strong Microsoft investment
Broad Ecosystem
General to specialized
Industry expertise
Comprehensive, pre-integrated offerings
Customized solutions
Deep Expertise
Partners Bring Added Value
Microsoft PlatformIntegratedConnected (Interoperable)FlexibleCustomizableSimpleSuperior User Affinity/Intimacy
IT Strategy
Business Architecture/Rules
Business Strategy
OS
Architecture (.Net)
Applications
Standards/Languages
Systems Design
Systems Integration/Management
Mic
roso
ftP
artn
er
Complete Solution Partner Service OfferingDeep Customer InsightCustomized SolutionHigh-Performance OperationsAccelerated Value DeliveryMinimized Cost And RiskCommitted Results
Partner Integration Technology
Call to Action1. Help us understand your
business and what you need to drive revenue.
2. Give us your ideas on co-marketing and how we assure your solutions align to “seamless” platform visions and utilise Microsoft “Frameworks”.
3. Work with us to bring together a ‘team’ of solution providers that can together deliver an IPSS that applies to our market drivers here and could be applied elsewhere.
4. Detail your solutions with your Microsoft contact, including profiling in Partner Marketplace.
eFormsElectronic Document and Record ManagementCustomer Care Framework (CCF)CRM / Case ManagementElectronic Identity (eID)Collaboration
Resource Books
Partner Solutions in Solution FinderGet partner info – WW PS Portal
Online Resources
Resources to our Partners
White Papers
The New World of Government WorkCollaboration White Paper Public Sector through Better CollaborationPrivacy in the Public SectoreID in GovernmenteForms White PaperThe Laws of Identity
Marketing Collateral
PS and eGov PowerPoint templatePS and eGov Strategy Battlecard Solution Battlecards
Presentations & Demos
All-up WW PS and eGov Strategy PresentationSolution Area PresentationsDemosCollaboration – Policy Development DemoRecords Management DemoeForms Demo
Brochures
Microsoft in Government – All-UpMicrosoft in Government – Public Services & eGovernmentPeople Ready: GovernmentMicrosoft Dynamics
Profile your solutions
•Get listed in Microsoft Partner and Solution Directories– Main Directories
• www.microsoft.com/australia/partner• Solutions Profiler• Partner Channel Builder• Partner Solution Profiler• Partner Solution Marketplace – enter your Government solutions!!
– Other– Consumer: Office Online Marketplace (1 Million
hits/month) • http://www.office.microsoft.com.au
– Enterprise: Office Systems solutions directory http://www.microsoft.com/office/solutions/directory/
apply.mspx
Microsoft Partner Directories
http://www.microsoft.com/australia/partner/benefitsandtools/directory/getlisted.aspx