Deirdre JonesPO Box 1157, Jackson, SC 29831 – (843) 364-5188 – deirdre_jones2003@yahoo.com

Professional Summary

One year of technical help desk experience. Eight years of customer service experience in several industries. Three years of data management and indexing experience. CompTIA A+ Certification

Work Experience

Radiological Health Inspector | Savannah River Nuclear Solutions: May 2016- Present Evaluating radiological conditions in the nuclear storage facility. Implementing of the applicable nuclear radiological safety measures as necessary. Performing dose rate, contamination, and airborne radioactivity surveys. Provide job coverage for work groups to minimize personnel exposure. Controlling the access to radioactive material through labeling and posting.

Technical Support | Verizon Wireless: November, 2014 Troubleshooting hardware and software issues on mobile devices. Troubleshooting proprietary applications and websites. Filing, monitoring, and reporting on network tickets. Informing customers of network problems and scheduled outages and routine

maintenance. Completing network and computer software and hardware training to stay on top of

trends. Serving on company’s culture team to help foster a positive and engaging work

environment.

Customer Service Specialist | Verizon Wireless: April 2014- November 2014 Providing assistance with billing questions and payments. Completing general troubleshooting on mobile devices. Building and maintaining a positive relationships with customers. Achieving the highest customer choice score in center during the winter of 2014.

Digital Library Curator (Freelance) | Biblioboard: 2012-2014 Creating 20 digital collections within a digital library platform. Proofreading and editing digital copies of historical and orphan books from the British

Library. Creating copyedit for works included in collections. Selecting additional marketing media for front facing user interface.

Customer Service Representative | C.A.B Business Solutions Center: 2013-2014 Assisting customers with setting up identity protection profiles and accounts. Completing requests for password resets. Providing general troubleshooting of company’s website. Passing feedback from customers on to help desk and system engineers.

Library Technical Assistant | L. Mendel Library, Charleston Southern University: 2010-2013/2006-2008

Assisting users in finding physical and digital materials. Opening and closing library on evenings and weekends. Supervising 1 to 3 student workers. Aiding in policy development and implementation.

Document Specialist | NCGS: Fall 2012-Summer 2013 Assisting in the migration of over 2 million documents and their corresponding metadata. Assisting in improvement projects for data migration and indexing. Performing quality assurance on entered data. Meeting and exceeding team quotas so that team became organization leaders.

Quality Assurance Clerk | Createspace: Winter, 2012 Quality checking interior proofs and marketing materials. Providing feedbacks for production changes to meet the clients demand. Assigning projects to independent designers. Coordinating with vendors on editing and transcription. Meeting and exceeding company deadlines and goals.

Digital Asset Management Specialist | The Citadel Alumni Association: Spring, 2012 Scanning and archiving over seventy years of Alumni photos, letters, documents, books,

and memorabilia for digital preservation. Indexing materials into local database. Identifying archival and non-archival materials, and properly disposing of unstable

archived materials, such as nitrate film.

Data Entry Clerk | Bibliobroad: 2011 Uploading digital books to local database for the creation of digital collections. Working with developer to process and distribute digital copies of historical and orphan

books in a digital library platform. Consistently meeting and passing data input goals.

Education

MLIS in Library and Information Science | University of South Carolina, Columbia, SC 2012BFA in Art History | College of Charleston, Charleston, SC 2006