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    De Vries, R. E., Bakker-Pieper, A., Konings, F. E. & Schouten, B. (2013). The

    Communication Styles Inventory (CSI): A six-dimensional behavioral model ofcommunication styles and its relation with personality. Communication Research, 40(4) , 506-

    532.

    DOI: 10.1177/0093650211413571

    Reinout E. de Vries

    VU University Amsterdam

    Angelique Bakker-Pieper

    VU University Amsterdam

    Femke Konings

    University of Amsterdam

    Barbara Schouten

    University of Amsterdam

    C dd

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    C dd

    The Communication Styles Inventory 2

    The Communication Styles Inventory (CSI):A six-dimensional behavioral model of communication styles and its relation with personality

    Abstract

    In this study, a six-dimensional model of communication styles is proposed and

    operationalized using the Communication Styles Inventory (CSI). The CSI distinguishes

    between six domain-level communicative behavior scales, Expressiveness, Preciseness,

    Verbal Aggressiveness, Questioningness, Emotionality, and Impression Manipulativeness,

    each consisting of four facet level scales. Based on factor and item analyses, the CSI is shown

    to be an adequate instrument, with all reliabilities of the domain-level scales surpassing the

    .80 level. Consistent with the behavioral view espoused in this study, the CSI scales showed

    di hi h l l f lidi i h l i l i i k l d

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    The Communication Styles Inventory 3

    The adequate measurement of the main communication styles may be considered

    crucial because of the practical relevance of communication styles in all kinds of settings in

    which transfer of personal and non-personal information, knowledge, ideas, opinions, and

    feelings play a role. Communication styles not only play a role in personal relations, but also

    in relations between teachers and pupils, doctors and patients, leaders and subordinates,

    consultants and clients, politicians and the public, sales agents and customers, and - in and

    outside court - among judges, lawyers, accusers, and defendants. Although there has been a

    long-standing interest in the way people communicate (e.g., Burgoon & Hale, 1987;

    Gudykunst et al., 1996; Norton, 1983; Rubin, Rubin, Graham, Perse, & Seibold, 2009), some

    scholars have lamented the lack of an integrative framework to capture somebodys

    communication style (Daly & Bippus, 1998; Beatty, 1998; McCroskey, Daly, Martin, &

    Beatty, 1998). In this study, we introduce the Communication Styles Inventory (CSI), which

    has its roots in a lexical study on communication styles (De Vries, Bakker-Pieper, Alting

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    The Communication Styles Inventory 4

    definition goes beyond the frequently employed definition of Norton (1983, pp. 19, 58),

    which defines a communication style as the way one verbally, nonverbally, and paraverbally

    interacts to signal how literal meaning should be taken, interpreted, filtered, or understood,

    by also including the (a) identity and (b) interactional aspects of communicative behaviors.

    For instance, somebody who exhibits conversational dominance, may not only convey that

    somebody should take the message serious (i.e., (c)), but may also convey status information

    (i.e., (a)) and how s/he wants the conversational partner to react (i.e., submissive - (b)). The

    definition specificly excludes intrapersonal cognitions or feelings about communication, such

    as ideas about ones own or other peoples communication styles or mindsets, which may be

    precursors to - or results of - the communicative behaviors exhibited.

    Several communication style instruments are available to measure contextual

    communication styles such as for instance in doctor-patient communication (Buller & Buller,

    1987), leader communication (Johnson & Bechler, 1998), partner communication (Noller &

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    The Communication Styles Inventory 5

    signals (De Vries et al., 2009), and may thus fall outside the scope of communicative

    behaviors as defined by the definition provided above.

    In order to obtain an empirically-based model of communication styles, De Vries et al.

    (2009) conducted a lexical study using adjectives and verbs that described the way people

    communicate. The main assumption of a lexical study is that anything that can be said on

    the way somebody communicates must become encoded in language and recorded in a

    dictionary. Using a comprehensive list of 744 adjectives and 837 verbs, De Vries et al. (2009)

    provided preliminary evidence for seven communication style dimensions. These lexical

    communication dimensions were named Expressiveness, Preciseness, Niceness,

    Supportiveness, Threateningness, Emotionality, and Reflectiveness. Examples of high loading

    adjectives and verbs on these dimensions are: extroverted and eloquent versus to withdraw

    into ones shell and to fall silent (Expressiveness), professional, expert, and precise versus to

    waffle (Preciseness), nice and soft-hearted versus to put someone in the wrong and to keep

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    The Communication Styles Inventory 6

    assumption was confirmed. While five of the CSS scales, Openness, Preciseness, Dramatic

    Communication, Interpersonal Sensitivity, and Indirect Communication, had a communality

    of > .20 with the lexical marker scales, Inferring Meaning, Use of Feelings, and Positive

    Perceptions of Silence had communalities of .20 with the lexical marker scales.

    Consequently, Inferring Meaning, Use of Feelings, and Positive Perceptions of Silence do not

    appear to align well with the communication style perspective proposed by De Vries et al.

    (2009).

    Personality and communication styles

    Personality refers to a pattern of relatively permanent traits and unique characteristics

    that give both consistency and individuality to a persons behavior (Feist & Feist, 2006, p.

    4). Considered from a trait psychologists perspective and in agreement with the

    communication style definition, a communication style is an expression of a persons

    personality. Consequently, it is plausible to assume that the main communication style

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    The Communication Styles Inventory 7

    Emotional Stability. Several lexical studies have offered support for the HEXACO model

    (Ashton et al., 2004; Lee & Ashton, 2008) and have shown that the HEXACO model is better

    than the Big Five model able to predict a number of important criteria, such as unethical

    business decisions, sexual harassment, egoism, and psychopathy (Ashton & Lee, 2008; De

    Vries, De Vries, De Hoogh, & Feij, 2009; De Vries & Van Kampen, 2010; Lee, Gizzarone, &

    Ashton, 2003).

    Although it is plausible that personality and communication styles are closely linked,

    there has been a surprising lack of studies that have investigated this link. In an article by

    Leung and Bond (2001),2 evidence was found of relations between two second-order factor

    scales of the CSS and a number of personality traits. The CSS higher-order factor Verbal

    Engagement, comprising Dramatic, Precise, and Open communication was strongly related

    to the personality scales Extraversion and Openness to Experience and the CSS higher-order

    factor Attentiveness to the Other, comprising Inferring Meaning and Interpersonal

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    The Communication Styles Inventory 8

    On face value, the seven lexical communication dimensions described earlier also

    appear to be related to the main personality dimensions. Most clearly, Expressiveness seems

    to refer to the (non- and para-)verbal manifestation of extraversion. Although

    conscientiousness is generally regarded as a non-interpersonal trait which refers to

    somebodys interaction with time and the physical environment, Preciseness, with its focus on

    the way somebody structures his her communication, is probably most closely related to

    conscientiousness. Niceness, Supportiveness, and Threateningness appear to be associated

    with different aspects of agreeableness, such as sympathy, forgiveness, patience, and lack of

    anger. The communication style Emotionality contains elements that seem to most closely fit

    Big Five neuroticism versus emotional stability. Finally, Reflectiveness most closely

    resembles openness to experience. Although at first, HEXACO Honesty-Humility does not

    seem to be represented in the lexical communication styles, De Vries et al. (2009) note that

    some of the adjectives associated with deceptiveness are found in two of the lexical

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    The Communication Styles Inventory 9

    communication style, which we named Impression Manipulativeness. Nonverbal and

    paraverbal behaviors, such as pupil dilation, fleeting facial expressions, higher pitched tones,

    and an increase or decrease in speech errors and hesitations, have been used to detect

    deception (DePaulo et al., 2003; Frank & Ekman, 2004; Vrij & Mann, 2004). However, a

    focus on non- and paraverbal leakage and deception cues offer only a marginal advantage in

    the detection of lies and, when these cues are consciously used, may even lead to a decrease in

    accuracy when confronted with honest statements (Levine, Serota, & Shulman, 2010). As a

    consequence, Levine, Shaw, & Shulman (2010) advocate to focus on motives and the context

    of deception instead of non- and paraverbal deception cues.

    According to personality theory, motives associated with deception often involve

    obtaining status and rewards at the expense of others. These motives are best exemplified in

    the personality trait Honesty-Humility. Honesty-Humility has been found to be an important

    predictor of a wide range of work and non-work related criteria, such as unethical decision

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    six communication style dimensions are believed to provide an integrative framework

    covering the main communication styles. That is, according to this framework, 1) there are no

    substantial other behavioral communication style dimensions that are unrelated to the six CSI

    dimensions proposed in this study, and 2) non-behavioral conceptualizations of

    communication styles will lie outside of this framework, being unrelated or not strongly

    related to the six CSI dimensions proposed in this study.

    The CSI is tested in two samples, a student sample and a community sample. The

    psychometric properties of the CSI, its relations with lexical communication marker scales,

    the CSS (Gudykunst et al., 1996), two other separate communication styles scales (Verbal

    Aggressiveness and Argumentativeness; Infante and Wigley, 1986; Infante and Rancer, 1982)

    and personality are tested in a community sample. Additionally, a student sample is used to

    provide a cross-validation to find out whether the findings with respect to personality held in

    a different (student) sample. We expected convergent correlations of the CSI domain-level

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    communication instead of to inter personal communication styles. Last of all, we expected

    high positive correlations between CSI Verbal Aggressiveness and Infante and Wigleys

    (1986) Verbal Aggressiveness and between CSI Questioningness and Infante and Rancers

    (1982) Argumentativeness.

    With respect to personality, we expected the following associations of the

    communication styles with HEXACO personality scales: CSI Expressiveness with HEXACO

    Extraversion, CSI Preciseness with HEXACO Conscientiousness, CSI Verbal Aggressiveness

    with (reversed) HEXACO Agreeableness, CSI Questioningness with HEXACO Openness to

    Experience, CSI Emotionality with HEXACO Emotionality, and CSI Impression

    Manipulativeness with HEXACO Honesty-Humility. In the student sample, we also included

    the NEO-PI-R from the Five Factor Model (Costa & McCrae, 1992). Because the NEO-PI-R

    does not contain a domain-level construct resembling HEXACO Honesty-Humility, we

    expected CSI Impression Manipulativeness to be unrelated to any of the NEO-PI-R domain-

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    fourth wave, which consisted of 815 participants, contained the Communication Styles

    Inventory (CSI) and - after a break filled with another questionnaire - Gudykunst et al.s

    (1996) CSS. The fifth wave ( N =744) contained the lexical communication marker scales and

    the sixth wave ( N =716) contained Infante and Wigleys (1986) Verbal Aggressiveness scale

    and Infante and Rancers (1982) Argumentativeness scale. The fourth wave ( N =815), which is

    most relevant for the psychometric properties of the CSI, consisted of 52.8% ( N =430) women.

    Age ranged between 19 and 88, with a mean of 50.1 (sd =14.4). Education levels were evenly

    spread, with 28.7% of the respondents ( N =234) having completed lower levels of education

    (e.g., primary education, lower-level secondary or tertiairy education), 40.2% ( N =328) having

    completed medium levels of education (e.g., higher-level secondary or medium-level tertiary

    education), and 31% ( N =253) having completed higher levels of education (e.g., college or

    university degree).

    Student sample . In return for feedback, a sample of 101 bachelor students (76.2%

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    (completely disagree) to 5 (completely agree). Cronbach reliabilities of the CSI domain-level

    scales ranged from .82 to .88 in the community sample (Table 1) and from .83 to .87 in the

    student sample.

    Lexical marker scales . The thirty highest loading adjectives and verbs from the

    communication style factors uncovered in the lexical study, Expressiveness, Preciseness,

    Niceness, Supportiveness, Threateningness, Emotionality, and Reflectiveness, which can be

    found in Table 2 (p. 190-191) of De Vries et al. (2009), were included in the fifth wave of

    data collection in the community study. Adjectives and verbs were separately provided. The

    108 adjectives were offered using the lead sentence: Compared to others, in a conversation I

    have a tendency to be a(n) ... communicator, in which the dots were replaced by adjectives

    such as eloquent (Expressiveness), concise (Preciseness), cheerful (Niceness), and

    dejected (Emotionality). The 102 verbs with or without object were offered using the

    lead sentence: Compared to others, in a conversation I tend to ..., in which the dots were

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    Cronbach reliabilities of the scales in the community study ranged between .66 for Indirect

    Communication and .87 for Use of Feelings, with a mean of .78.

    The 20 items of the Verbal Aggressiveness scale of Infante and Wigley (1986) and the

    20 items of the Argumentativeness scale of Infante and Rancer (1982) were translated in

    Dutch and backtranslated by two of the authors of this study. Differences in translation were

    discussed and resolved among the translators. Both scales were included in the sixth wave of

    the community study. Cronbach reliabilities were .81 for Verbal Aggressiveness and .88 for

    Argumentativeness. Verbal Aggressiveness correlated .22 ( p

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    CSI Descriptives

    In Table 1 the descriptives of the CSI factor and facet scales in the community sample

    are presented. Apart from four facets (Tension, Inscrutableness, Concealingness, and

    Inquisitiveness) all facets had Cronbach reliabilities .70 and all reliabilities of the domain-

    level scales were .80. The means, which could theoretically fluctuate between 1 and 5, were

    all within acceptable limits. For the domain-level scales they ranged between 2.5 and 3.5 and

    for the facet scales they ranged between 2 and 4. On average, women scored significantly

    higher on Emotionality and somewhat lower on Verbal Aggressiveness, Preciseness, and

    Questioningness.

    Table 1

    CSI Factor Structure

    A Principal Component Analysis (PCA) was conducted on the 16 facet scales of the

    CSI (Table 2). Six principal components with eigenvalue > 1 were extracted, explaining

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    The Communication Styles Inventory 16

    Inscrutableness for the remainder of the analyses. Descriptives of Impression

    Manipulativeness in Table 1 and the correlations in the remainder of the tables are thus based

    on the aggregated three facets of Impression Manipulativeness.

    Table 2

    Correlations among the domain-level scales of the CSI

    In Table 3, the within-instrument correlations of the CSI are shown. On the whole,

    these correlations provide evidence for the distinctiveness of the CSI scales. In the student

    sample (above diagonal in Table 3), none of the absolute correlations between the CSI scales

    was higher than .30. However, in the community sample, three of the 15 absolute correlations

    were higher than .30, that is, between Expressiveness and Questioningness (.42), between

    Verbal Aggressiveness and Impression Manipulativeness (.35), and between Preciseness and

    Emotionality (-.33).

    Table 3

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    On the whole, these expectations were confirmed. Apart from CSI Impression

    Manipulativeness and lexical Supportiveness, medium to strong convergent correlations (

    .40) were observed for the CSI scales. That is, CSI Expressiveness correlated very strongly

    with lexical Expressiveness (r =.72, p

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    Questioningness and both CSS Preciseness (r =.46, p

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    and NEO Extraversion, Verbal Aggressiveness correlated most strongly (negatively) with

    HEXACO and NEO Agreeableness, Questioningness correlated most strongly with HEXACO

    and NEO Openness to Experience, CSI Emotionality correlated most strongly with HEXACO

    Emotionality and NEO Neuroticism, and Impression Manipulativeness correlated most

    strongly with HEXACO Honesty-Humility, but not with any of the NEO domain-level scales.

    Preciseness was only moderately related to HEXACO Conscientiousness (r =.35, p

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    The Communication Styles Inventory 20

    et al.s (2009) study and r =-.54 in this study), this was unsurprising for these two dimensions.

    However, we had also been unable to construct facets that formed a separate Supportiveness

    dimension. In the end, based on earlier results, we decided to include items related to

    supportiveness as a nonsupportiveness facet in the Verbal Aggressiveness factor scale.

    Given the fact that this facet showed the highest correlation with the lexical Supportiveness

    marker scale, the CSI does seem to map on this dimension too. However, future research

    might like to add facets related to supportiveness to more fully cover this domain.

    Consistent with the definition of communication styles and the lexical study of De

    Vries et al. (2009), the CSI aligned well with the communicative behavior scales of

    Gudykunst et al. (1996), but not with their intrapersonal cognition scales, Positive Perception

    of Silence, Use of Feelings, and Inferring Meaning. The only unexpected finding was with

    respect to CSS Indirect Communication, which did not relate strongly to any of the CSI

    domain-level scales. However, first of all, this scale had the lowest reliability (.66) of all CSS

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    Vries, Ashton, & Lee, 2009), Impression Manipulativeness shows almost no gender

    differences. Although the non-verbal expression of dishonesty may thus be more prevalent

    among men, the verbal expression may be more equally distributed.

    The most interesting finding of this study is the relative independence of Preciseness

    from the personality dimensions. Recall that CSI Preciseness shows strong convergent

    correlations with lexical Preciseness and CSS Preciseness, providing evidence for its

    construct validity. Although Conscientiousness appears to be most closely aligned with

    Preciseness, there also appear to be substantial differences between the two. It may thus not

    necessarily be the case that people who are more organized, diligent, perfectionistic, and

    prudent in their dealings with time and the physical environment are also more structured,

    thoughtful, substantive, and concise when communicating with others. Preciseness was found

    to be the most important predictor of leadership performance in a study by De Vries, Bakker-

    Pieper, and Oostenveld (2010). According to Hargie and Dickson (2004), well planned and

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    describe prototypical appropriate behaviors. Thus, as argued above, for a typical leadership

    situation, high levels of preciseness are needed to be seen as a competent leader. More

    research is needed to find out what other communicative dimensions are related to perceived

    competency as a leader, but recent findings suggests that expressiveness is another important

    candidate (Bakker-Pieper & De Vries, 2011).

    Some of the most notable interpersonal communication theories focus on one of the

    six dimensions as their core variable. For instance, the Interpersonal Deception Theory

    (Buller & Burgoon, 1996; Burgoon et al., 1996) revolves around a sender knowingly

    transmitting a false belief or conclusion to a receiver, which is akin to Impression

    Manipulativeness. The dual-process theory of supportive message outcomes (Bodie et al.,

    2011) focuses on supportive behaviors, which is covered by the (reversed) CSI

    Nonsupportiveness facet of Verbal Aggressiveness. Infante and Rancers (1996) verbal

    aggressiveness and argumentativeness theory focuses on the destructive and constructive

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    theory (Buller & Burgoon, 1996), impression manipulativeness may be more successful in

    transmitting a false belief or conclusion when a person is able to communicate this belief or

    conclusion with high levels of preciseness and expressiveness. There are many different

    possible combinations of styles, which may potentially predict many different communication

    outcomes. Consequently, not only may the six dimensions be instrumental in providing a

    framework to integrate findings in the area of (interpersonal) communication research, it may

    also help to formulate new hypotheses to build on - or expand - existing communication

    theories.

    To summarize, this study provides evidence of the reliability and validity of the

    Communication Styles Inventory (CSI). The CSI appears to be an instrument that captures

    most of the main lexical dimensions of communication styles and the behavioral

    communication styles as conceptualized in other communication inventories. Additionally,

    the association of the CSI with personality-based measures suggests that the communication

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    2 Leung & Bond (2001) also lamented the lack of integrative model linking

    personality and communication styles, noting on p. 69: Unfortunately, there is no integrative

    model to link the two (Daly & Bippus, 1998), and almost no data available outside the West.

    Even in the West, data linking these two is sparse.

    3 In-depth information about the different preliminary studies conducted can be

    obtained from the first two authors.

    4 Although the student sample was somewhat small and somewhat gender inbalanced,

    please note that the CSI-HEXACO correlations in the (large) community sample, which

    contained almost equal men to women, were highly similar to the CSI-HEXACO correlations

    in the student sample. To test whether these correlations were similar, we first conducted a

    profile correlation between the r -to- z transformed CSI-HEXACO correlations in the

    community sample and the r -to- z transformed CSI-HEXACO correlations in the student

    sample. This correlation was highly significant (r =.89, p

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    Appendix: Items of the Communication Styles Inventory (CSI)

    # R Facet ItemExpressiveness

    1 Talkativeness I always have a lot to say.25 Talkativeness I have a hard time keeping myself silent when around other people.49 R Talkativeness I am never the one who breaks a silence by starting to talk.73 Talkativeness I like to talk a lot.7 Conversational Dominance I often take the lead in a conversation.31 R Conversational Dominance Most of the time, other people determine what the discussion is about, not me.55 Conversational Dominance I often determine which topics are talked about during a conversation.79 Conversational Dominance I often determine the direction of a conversation.13 Humor Because of my humor, I'm often the centre of attention among a group of people.37 R Humor I have a hard time being humorous in a group.61 Humor My jokes always draw a lot of attention.85 Humor I often manage to make others burst out laughing.19 R Informality I communicate with others in a distant manner.43 R Informality I behave somewhat formally when I meet someone.67 Informality I address others in a very casual way.91 R Informality I come across as somewhat stiff when dealing with people.Preciseness2 Structuredness When I tell a story, the different parts are always clearly related to each other.26 R Structuredness I sometimes find it hard to tell a story in an organized way.50 Structuredness I always express a clear chain of thoughts when I argue a point.74 Structuredness My stories always contain a logical structure.8 Thoughtfulness I think carefully before I say something.32 Thoughtfulness I weigh my answers carefully.56 R Thoughtfulness The statements I make are not always well thought out.80 Thoughtfulness I choose my words with care.14 Substantiveness Conversations with me always involve some important topic.38 Substantiveness You won't hear me jabbering about superficial or shallow matters.

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    62 R Substantiveness I am someone who can often talk about trivial things.86 Substantiveness I rarely if ever just chatter away about something.20 Conciseness I don't need a lot of words to get my message across.44 Conciseness Most of the time, I only need a few words to explain something.68 R Conciseness I am somewhat long-winded when I need to explain something.

    92 Conciseness With a few words I can usually clarify my point to everybody.Verbal Aggressiveness3 Angriness If something displeases me, I sometimes explode with anger.27 R Angriness Even when I'm angry, I won't take it out on someone else.51 Angriness I tend to snap at people when I get annoyed.75 Angriness I can sometimes react somewhat irritably to people.9 R Authoritarianism I am not very likely to tell someone what they should do.33 Authoritarianism I sometimes insist that others do what I say.57 Authoritarianism I expect people to obey when I ask them to do something.81 Authoritarianism When I feel others should do something for me, I ask for it in a demanding tone of voice.15 R Derogatoriness I never make fun of anyone in a way that might hurt their feelings.

    39 Derogatoriness I have at times made people look like fools.63 Derogatoriness I have been known to be able to laugh at people in their face.87 Derogatoriness I have humiliated someone in front of a crowd.21 R Nonsupportiveness I can listen well.45 R Nonsupportiveness I always show a lot of understanding for other people's problems.69 R Nonsupportiveness I always take time for someone if they want to talk to me.93 R Nonsupportiveness I always treat people with a lot of respect.Questioningness4 Unconventionality I sometimes toss bizarre ideas into a group discussion.28 Unconventionality I often say unexpected things.52 Unconventionality In discussions, I often put forward unusual points of view.76 Unconventionality In conversations, I often toy with some very wild ideas.10 R Philosophicalness I never enter into discussions about the future of the human race.34 Philosophicalness I like to talk with others about the deeper aspects of our existence.58 R Philosophicalness I never engage in so-called philosophical conversations.82 Philosophicalness I regularly have discussions with people about the meaning of life.

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    16 Inquisitiveness During a conversation, I always try to find out about the background of somebody's opinion.40 R Inquisitiveness I don't bother asking a lot of questions just to find out why people feel the way they do about something.64 Inquisitiveness I ask a lot of questions to uncover someone's motives.88 Inquisitiveness I always ask how people arrive at their conclusions.22 Argumentativeness To stimulate discussion, I sometimes express a view different from that of my conversation partner.

    46 Argumentativeness I like to provoke others by making bold statements.70 Argumentativeness I try to find out what people think about a topic by getting them to debate with me about it.94 Argumentativeness By making controversial statements, I often force people to express a clear opinion.Emotionality5 Sentimentality When I see others cry, I have difficulty holding back my tears.29 R Sentimentality During a conversation, I am not easily overcome by emotions.53 Sentimentality When describing my memories, I sometimes get visibly emotional.77 Sentimentality People can tell that I am emotionally touched by some topics of conversation.11 Worrisomeness When I'm worried about something, I find it hard to talk about anything else.35 Worrisomeness I tend to talk about my concerns a lot.59 Worrisomeness People can tell when I feel anxious.

    83 Worrisomeness When I worry, everybody notices.17 Tension Because of stress, I am sometimes unable to express myself properly.41 Tension I can be visibly tense during a conversation.65 R Tension I am able to address a large group of people very calmly.89 Tension I find it hard to talk in a relaxed manner when what I have to say is valued highly.23 Defensiveness The comments of others have a noticeable effect on me.47 R Defensiveness Nasty remarks from other people do not bother me too much.71 Defensiveness When people criticize me, I am visibly hurt.95 Defensiveness I am not always able to cope easily with critical remarks.Impression Manipulativeness6 Ingratiation I sometimes praise somebody at great length, without being really genuine, in order to make them like me.30 Ingratiation In discussions I sometimes express an opinion I do not support in order to make a good impression.54 Ingratiation Sometimes I use flattery to get someone in a favorable mood.78 Ingratiation To be considered likeable, I sometimes say things my conversation partner likes to hear.12 Charm I sometimes use my charm to get something done.36 Charm I sometimes flirt a little bit to win somebody over.

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    60 R Charm I would not use my appearance to make people do things for me.84 Charm I sometimes put on a very seductive voice when I want something.18 Inscrutableness I make sure that people cannot read it from my face when I don't appreciate them.42 Inscrutableness Even when people ask for my thoughts on something, I seldom speak my mind if those thoughts are

    unacceptable for others.66 Inscrutableness I am able to hide negative feelings about other people well.90 R Inscrutableness Other people can easily tell when I think badly about them.24 Concealingness I sometimes conceal information to make me look better.48 Concealingness I sometimes 'forget' to tell something when this is more convenient for me.72 R Concealingness I tell people the whole story, even when this is probably not good for me.96 R Concealingness Even if I would benefit from withholding information from someone, I would find it hard to do so. Notes: # = questionnaire number; R = Recoded item (1=5, 2=4, 4=2, 5=1)

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    Table 2

    Principal Component Analysis on the facets of the CSI (N=815)X P VA Q E IM h

    Expressiveness (X)

    Talkativeness .78 -.08 .15 .14 .17 -.08 .68Conversational Dominance .60 .22 .29 .30 -.14 .09 .61Humor .66 -.10 .13 .12 -.15 .17 .53Informality .78 .08 -.26 .06 -.05 -.18 .73

    Preciseness (P)

    Structuredness .27 .75 -.10 .08 -.16 -.12 .70Thoughtfulness -.26 .63 -.27 .20 -.18 .08 .62Substantiveness -.35 .62 -.08 .25 .03 -.23 .63Conciseness .07 .70 -.01 -.16 -.19 -.02 .56

    Verbal Aggressiveness (VA)

    Angriness .04 -.06 .63 -.01 .34 .04 .52Authoritarianism .11 .15 .64 .08 -.01 .32 .55Derogatoriness .08 -.16 .70 .01 -.17 .26 .62

    Nonsupportiveness -.12 -.23 .65 -.22 -.15 .04 .56Questioningness (Q)

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    Table 3

    Correlations of the domain-level scales of the CSI in the community sample

    (below diagonal, N=815) and the student sample (above diagonal, N=101)

    X P VA Q E IM

    Expressiveness (X) -.22 .05 .21 -.13 .11

    Preciseness (P) -.02 -.11 .14 -.19 -.12

    Verbal Aggressiveness (VA) .13 -.29 .17 -.12 .29

    Questioningness (Q) .42 .10 .21 -.22 -.08

    Emotionality (E) -.17 -.33 .08 -.12 .14

    Impression Manipulativeness (IM) .04 -.21 .35 .15 .21

    Notes: p.08 in the community sample and at r >.24 in the student

    sample

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    Table 4

    Correlations of the CSI with lexical communication marker scales, CSS, and Infante and

    colleagues scales

    X P VA Q E IM

    Lexical Marker Scales

    Expressiveness .72** .14** .09* .29** -.35** -.11**

    Preciseness .14** .61** -.15** .23** -.33** -.14**

    Threateningness .00 -.24** .51** .06 .15** .28**

    Niceness -.05 .15** -.59** -.27** .03 -.15**

    Supportiveness .20** .02 -.36** .11** .20** -.05

    Reflectiveness .28** .04 .01 .50** .11** .07

    Emotionality -.23** -.31** .39** -.02 .40** .23**

    CSS (Gudykunst et al.)

    Openness .67** -.09* .07* .35** .05 .03

    Preciseness .22** .49** .06 .46** -.21** -.06

    Interpersonal Sensitivity -.20** .26** -.53** -.04 .14** -.03

    Dramatic Communication .60** -.22** .34** .50** .10** .31**

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    Table 5

    Correlations of the CSI with the HEXACO and NEO personality inventories

    Expressiveness Preciseness

    Verbal

    Aggressiveness

    Questioningness Emotionality

    Impression

    Manipulativeness

    C S C S C S C S C S C S

    HEXACO-PI-R

    eXtraversion (X) .67** .50** .09* .03 -.01 -.19 .31** .11 -.32** -.41** -.00 -.05

    Conscientiousness (C) .09* -.19 .35** .25 -.19** .06 .05 -.10 -.15** .21 -.13** -.12

    Agreeableness (A) -.03 -.12 .15** .00 -.56** -.52** -.11** -.14 -.18** -.08 -.17** -.09

    Openness to Experience (O) .20** .14 .10** .22 .02 -.25* .53** .68** -.11** .01 .05 .08Emotionality (E) -.08* -.02 -.25** -.28* -.09* -.11 -.13** -.28* .67** .74** .10** .08

    Honesty-Humility (H) -.10** -.28* .06 .00 -.40** -.40** -.16** -.06 .01 .14 -.51** -.67**

    NEO-PI-R

    Extraversion .60** -.07 -.01 .22 -.33* .21

    Conscientiousness -.20 .38* .08 -.19 .04 -.22

    Agreeableness -.31* .11 -.61** -.29 .08 -.12

    Openness to Experience .25 .17 -.22 .70**

    -.18 -.10 Neuroticism .06 -.31* .13 -.10 .60** .23

    Notes: C=community sample ( N =805); S=student sample ( N =61 for HEXACO-PI-R and N =42 for NEO-PI-R); * p