dclg waste standards project - luton borough council | adam thoulass | march 2016
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Adam ThoulassLuton Borough Council
DCLG waste standards project
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Why get involved?
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User NeedLots of contact about waste across channels...web, phone , face to face, email.Plenty of opportunity for digitally enabled service redesign
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The pain of
integration
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Dodgy connectionsImpact on user experience
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Common standards can help us build better connections
A better user experience
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‘Really useful’ DCLG supportCo-ordinator and facilitator
Suppliers
Method
Credibility
Professional bodies
Resource
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Discovery...
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Missed bins5,101 calls4077 web page visits
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£94,737Estimated cost of collecting missed bins 2014 plus cost of calls
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What was the outcome ?
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What’s the most important thing we learnt?
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Collaboration is key