DAVID RODRIGUEZ (214) 893-83772905 Vacherie Lane Dallas, TX 75227 dr5200@sbcglobal.net

Senior Technical Project ManagerTeam Lead / New Hire Trainer / Customer Interfacing / Customer Focused

A highly successful senior technical project manager offering over 13 years of progressive experience in the telecom industry with a proven track record for implementing cutting edge transport technologies throughout North America for the world's largest telecommunications provider. Keen ability to work effectively with others on a personal and professional level. A problem solver who is able to show empathy for others and a willingness to collaborate toward the common good.

Professional Experience

Esthetic Smile, Office Manager June 2015 – June 2016Responsible for the daily function of the dental office to ensure the office and the support staff is running smooth and addressing all issues making sure facilities are orderly, safe, and employees feel empowered and excited to be part of the team.

Responsible for motivating the staff, addressing issues and resolving conflicts on a regular basis.

Handling payroll and monitoring vacation, absenteeism, and ability to coordinate effectively with our resources to ensure we have the required staff to provide excellent service to our patients.

Leadership Skills: Dental office managers are in charge of the support staff. Crucial to the role is the ability to motivate the team effectively, discipline and resolve conflicts on a regular basis.

Analytical Skills: Office Managers need to have the keen ability to find inefficiencies and apply cost-savings as part of the day-to-day job. Our adjusted collection improved drastically from 2015 Q1 in comparison to 2016 Q1.

Attention to Detail: handling pertinent items from ordering printers, to complying with OSHA standards, and ensuring required First Aid certification is up to date is crucial to the job.

Knowledge is Power: Coordinated various ‘lunch & learn’ meetings to make sure the staff was informed and updated with pertinent changes in the area of Invisalign. Our team reached premier level in June 2016 which is a record to be proud of.

Saenz, Rodriguez & Associates – client coordinator June 2014 – June 2015Coordinated the daily functions of a law office including preparation of legal documents, handling schedule, maintaining calendar and scheduling appointments for the attorneys.

Provided Spanish speaking clients with bilingual assistance filling out and reviewing legal forms

Completed legal forms and coordinated with governmental agencies for accuracy

Escalated process as needed to ensure client’s needs were met

Responsible for attorney’s important deadlines and follow-up on tasked items

Maintained office schedule to ensure client’s time was considered and wait time was at a minimum in our waiting area

AT&T, Senior Technical Project Manager June 2005 – Dec 2013Managed and developed project plans and timelines, collaborated with internal clients, and provided senior management with timely project status reports. Highly adept at managing and coordinating resources, optimizing workflow, and motivating cross-functional team performance to consistently meet project deadlines within budgetary constraints.

Team Lead Instructor over Network Sales Support Project Managers for the SW Region, including new hire training on processes, database systems, and overall methodologies of an infrastructure build.

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Project managed AT&T Switched Ethernet Service ( ASE ) – Responsible for all aspects of technical project and program management including installation of central office equipment and fiber to the customer premises.

Managed multiple high-end, high-visibility projects with annualized revenues ranging from $50K-$20M to the top tier AT&T clients.

Developed concise project plans and timelines to ensure timely installations based on available resources interfacing with many diverse teams from Engineering, Construction, Testing, Customer facing, and Installation and Repair.

Hired and managed a team of contractors and employees which entailed developing work plans, balancing work loads, payroll, providing technical and analytical guidance, as well as escalation resolution with the account management team in Slovakia. Provided technical support and guidance to contractors to ensure adherence to quality standards and reviews for end-user deliverables.

Volunteered to participate in AT&T’s mentoring program for college interns, focused on team building, preparing a network plan and providing technical and analytical guidance. Trained and evaluated interns and provided feedback on job quality and safety, which ensured consistent training and outstanding results.

AT&T, Project Manager March 2001 – June 2005Created and managed a network project plan through detailed communication and documentation. Collaborated with internal partners to execute and deliver circuit design within client’s specified timeline.

Project managed AT&T Carrier Accounts, including GigaMAN, DecaMAN, FibreMAN, DSRS SONET Rings, OpteMAN and OCx Services.

Launched PTS – Project Tracking System which provided a significant tool for managers to maintain, update, and keep track of essential project updates.

Proactively reviewed and validated deployment project plans identifying risks, issues and gasps that could impact project timelines. Escalated as needed to ensure on time circuit delivery.

Volunteered to participate in Career Day Symposium mentoring 3rd and 4th grade students emphasizing the importance of an education, staying in school and reaping the rewards of a college degree.

Technical Skills/Knowledge

Office: Microsoft Office Expert Knowledge in PTS – Project Tracking System (ASE Database) Expert Knowledge in CEPT – Construction and Engineering Project Tracking System Basic or Working Knowledge of MS Project / SharePoint Six Sigma Green Belt Six Sigma Yellow Belt

Web: AT&T ConnectCourses: Ipag Network Overview, IP Routing, Ethernet Basics, Ethernet VLANs, Ethernet Bridging, Emergency Preparedness

Policy, Diversity-Many Backgrounds-One Focus, The 7 Deadly Sins of Meetings, Give Constructive Feedback to Coworkers, Welcome to IP Networking, IP Basics, QoS in IP Networks, Adversity Workshop, Management Seminar, Social Media Standards

Education

Brookhaven College, Associate’s Degree, Arts and Sciences

Willing to Travel Recognition Letters and References Available upon RequestBilingual – English/Spanish

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