Date: 10/26/2017

To: Kurt Tackman

HECC Office of Workforce Investments

From: Michael M:cCoyOffice of Workforce Investments

Subject: One Stop Certification Procedure and Timeline

Eastern Oregon Workforce Board (EOWB) experienced a failed One Stop Operator procurement and is now the One-Stop- Operator. Therefore, per HECC's One-Stop

Certification policy, staff from the Office of Workforce Investments conducted One-Stop Certification visits the week of September 25, 2017 on behalf of Oregon WorkforceInvestment Board. The visits included one comprehensive site (Pendleton) and six affiliate sites (Hermiston, La Grande, Baker City, Ontario, Burns, and Canyon City). Asstated in the Act and in the HECC's policy, the certification for the July 1, 2017 - June 30, 2020 three year period has been satisfied. Attached are the summary of site visitsand a copy of the tool used during the visits.

Higher Education Coordinating Commission, Office of Workforce Investments

WorkSource Comprehensive WSO (One-Stop) Center Certification ToolPY 2017 to PY 2019

LWIB: Eastern Oregon Workforce Board

WorkSource WSO Center

Name:

Address:

Hours:

Partners:

WIOA Title 1B

12345678910

11

Partner Description Partner Relationships Est Weekly hours

WIOA Title II

I Partner Description Partner Relationships Est Weekly hours

Page 1 of 5

WIOA Title

Partner Description Partner Relationships Est Weekly hours

Others e.g. Easter Seals, Job Corp, DHS, etc.

1

234567

8910

11

Partner Description Partner Relationships Est Weekly hours

Page 2 of 5

Evaluator Name: Date:

WorkSource One Stop Center is a location that:

1.

2.

3.

4.

5.

Yes

Is clearly identified as a WorkSource Oregon Center through external signage located near the

main entrance (whether utilizing WSO as primary brand or as a co-brand). External signage will

utilize the generic WorkSource logo rather than a version that identifies the location as the site

of a single partner.

Creates an environment that is focused on needs of the business community and the

importance of preparing individuals to become successful employees.

Utilizes a Resource Room as the core of its service delivery strategy. A resource room must

make available to job seeker customers the following:

D Phones

D Internet access

D Staff to assist with job search

D Printers

a Faxes

D Copiers

D Scanner

D Printed/hard copy resource information

Provides the following:

D Accessibility for all populations (this includes access to ADA accommodations,

appropriate signage, the availability of materials in languages that are predominant in

the community, etc.) - see ADA Standards checklist

D Regular business hours of operation that allow job seekers to access services as

conveniently as possible

D Current copies of EEO, Minimum Wage and Workman's Compensation posters are in

view.

D An integrated phone system so that call-in customers can efficiently reach a live person

when they need to do so

D Private meeting space(s) to facilitate the sharing of confidential information when

needed (e.g. employer interviews. Vocational Rehabilitation staff consultation with

clients, etc.)

Is easy to locate and to get to either by public or private transportation

No Comments

Page 3 of 5

Public parking is adequate to accommodate customers and staff

Website functionality is user friendly, updated and links maintained on a regular basis.

The certified WSO Center provides the following minimum level of services:

Exploratory Services

Yes No Comments

1.

2.

3.

4.

5.

6.

7.

8.

A team member greets customers in a warm and friendly manner

The first contact person is knowledgeable about onsite program and services

A team member directs customers to the services they need via a brief assessment to

identify possible benefit from participation in other services, in order to make a value-

added referrals to partner agencies

Bilingual staff is available if needed

Staff reflects the demographics of the community in terms of:

D Race/ethnicity

D Disability status

D Veteran status

Based on your perception, staff present on-site are engaged in providing quality services

to the community, based on customer need

Staff are clearly identifiable as part of the WSC Center, rather than separate

organizations. (For example, they wear name tags with the WSC logo)

The complaint process is posted and been made aware to you.

Career Services

Yes No Comments

1. .

2.

3.

4.

5.

6.

7.

8.

Determination of eligibility and/or information of other partner services is available on-

site

Access to unemployment insurance information/phones

Access to labor market information

Access to the labor exchange system (IMatchSkills)

Career assessment, career counseling, education, planning, and occupational training,

contracted work experience, internships, and OJTs are available

Computerized, automated and staff assisted job search assistance is available

Workshops intended to help individuals succeed in the job search are available

Skills testing including the National Career Readiness Certificate (NCRC) is available

Page 4 of 5

9. Assessment to identify possible benefit from participation in other services, in order to

make a value-added referrals to partner agencies is being done

Business Services (available on-site, via phone or by referral)

Yes No Comments

1.

2.

3.

4.

Labor exchange system (iMatchSkills) is available

Labor market information is available

Assistance with employee recruitment is available

Center serves as a brokerage function to help businesses access other services. Examples

include, but are not limited to:

D Community college customized training departments, etc.

D Early intervention, lay off aversion, and Rapid Response

FOR OFFICE USE ONLY

The certified WSO Center has partners who work together to support the service delivery of the center, regardless of the organization for which

they work demonstrated by:

Yes No Comments

1.

2.

3.

4.

5.

6.

WIOA and partner organizations are available on site based on community needs and the

availability of space

Information sharing/confidentiality agreements exist to allow staff to work together

Information sharing/confidentiality agreements exist to allow staff to share customer

information

Staff are aware of how customer complaints will be handled through their organization,

through WSC/ and through the LWB

Staff development is available to on-site staff and partners

Staff is involved in identifying and implementing service delivery improvements based on

customer feedback

9/21/2017

Page 5 of 5

Tool Element

Higher Education Coordinating Commission, Office of Workforce Investments

WorkSource Comprehensive WSO (One-Stop) Center Certification Tool

PY 2017 to PY 2019

See below for explanation of11*11, U**II/H!t:**H

Partner Info

WIOA Title 1B

WIOA Title II

WIOA Title III

Others (In build means,

separate offices, but next

door.)

Hermiston 8

AM-5 PM Man

Fri Affiliate Site

2 staff- Y

N5 staff-Y

DHSinbldg.

Pendleton 8

AM-SPMMon-

Fri

Comprehensive

Site

2 staff -Y

N4 staff -Y

BMCC-Job Prog;

Voc Rehab 20

hrs./wk;DHS

next door.

LaGrande 8

/\M-5PMMon-

Fri Affiliate Site

/ - 4 staff

N6 staff -Y

Voc Rehab, DHS

self sufficiency;

Job Corp.

Baker City 8/\M-5 PM

Mon - Fri

Affiliate Site

Y-20hrs.a

week.

N

4 staff -Y

Voc Rehab,

DHS self

sufficiency,

Ontario 8

AM-5 PM

Mon - Fri

Affiliate Site

5 staff -Y

Y-TVCC

8 staff -Y

DHSJob

Program/STEPS & SNAP;

Job Corp.

Title 5 across

street; OHDC

nearby.

Burns

8AM-5PM

Man - Fri

Affiliate Site

2 staff -Y

N

1 staff-Y

N PreparingforVoc

Rehab to

join; DHS isin building.

Canyon City 8AM-SPMMon-

Fri Affiliate Site

/-staff part-

time.

N2 staff -Y

N - Eastern OR

UnivinJohn

DayESD.

*WorkSource 1 Stop location

ID External Signage (onlychecked for "Proud Partner..."

signage.)

Bus Community Focus

Resource RM Core offers 8

equipment/services

Provides the 5 tool categories

e.g. spaces/posters/hrs., etc.

Easy to locate by

private/public transportation

Adequate public parking

Up to date user friendly

website

Hermiston

Y

Y

Y

Y

Y

YY

Pendleton

Y

Y

Y

Y

Y

YY

La Grande

Y

Y

Y

Y

Y

Y

Y

Baker City

y

y

y

y

y

y

y

Ontario

Y

Y

Y

Y

Y

YY

Burns

y

y

y

Y

y

y

y

Canyon City

Y

Y

Y

YY

YY

* Note: Interviewed OED WorkSource Office managers regarding responses to the above tool elements vs. interviewing onsite staff.

Minimum Level of ServiceCust Greeting warm/friendly

***lst contact person

knowledgeable of onsite

services

***Staff direct or refer

customers to needed services

Bilingual staff available (where

not, language line or call to

other offices used)

Staff reflects community

demographics

Reviewers perception quality

services provided

Staff name tags clearly ID them

as WSC logo

Complain process posted/

confirm EO poster present

with Eric Villegas contact info.

Ongoing discussion on local

contact.

Hermiston

y

y

y

^

y

Y

/

y

Pendleton

Y

Y

Y

Y

Y

Y

Y

Y

La Grande

y

y

y

y

y

y

y

y

Baker City

y

y

Y

Y

Y

Y

y

y

Ontario

y

Y

Y

y

Y

y

y

y

Burns

y

y

y

y

y

y

y

y

Canyon City

Y

y

Y

Y

Y

Y

y

y

Career Services

***0ther partners services

available on site

Access to Ul info/phone

**Access to labor market info

***Career Assessment,

counseling, education, etc.

available

^Computerized/ automated

and staff assisted job search

available

***Workshop to assist in job

search available

***NCRC testing available

***Assessment to ID value-

added referrals to partners

agencies available & done

Hermiston

y

//

y

y

y

yy

Pendleton

Y

Yy

Y

Y

y

y

y

La Grande

Y

yy

y

Y

y

y

y

Baker City

Y

Y

y

Y

Y

y

y

y

Ontario

y

^y

y

y

y

y^

Burns

y

y

y

y

y

y

y

y

Canyon City

y

yY

Y

Y

y

yy

Bus Services**Labor exchange system

(iMatchSkillls) available

**Labor market info available

***Assistance with employee

recruitment available

***Center has brokerage

functions to help businesses

access services

Hermiston

Y

y

/

y

Pendleton

Y

Y

Y

Y

La Grande

Y

Y

Y

Y

Baker City

Y

Y

Y

Y

Ontario

y

/

/

y

Bums

y

Y

y

Y

Canyon City

y

y

y

Y

For Office Use OnlyWIOA/Partner Org availablebased on community needs &

available space

***lnfo sharing/confidential

agreement exits between

partners

***Staff aware of how to

handle customer complaints

***Staff development is

available

***Staff are involved in

implementing customer

feedback for service delivery

improvements

Hermiston

Y

Y

Y

Y

Y

Pendleton

Y

Y

Y

Y

Y

La Grande

y

y

y

y

Y

Baker City

y

y

^

y

y

Ontario

y

y

y

y

y

Burns

y

y

y

y

y

Canyon City

/

/

^

y

y

* Note: Interviewed OED WorkSource Office managers regarding responses to the above tool elements vs. interviewing onsite staff.

** OED central office maintains local offices website/software.

*** Relied on Office managers/staff responses to tool element and did not ask to see evidence of tool element.

Asked the following while on site: "If you could request one thing that would make your center shine brighter what would

it be?"

Baker City: Have an onsite supervisor in Baker City; Convert the restroom/storage area in Baker City to mtg a meeting room for Voc Rehab and

other partner use. The stick on "Proud Partner..." sign lacks staying power given heat and cold weather, maybe redesign or better adhesives are

needed,

Ontario: Robust promotion/ marketing to better inform public in Ontario of what the total partnership offers.