Security

Your data is important to you, and it’s important to us too. That’s why protecting your data is paramount to Guidewire LiveSM.

This data sheet aims to address the main areas of security that may be of concern to you and explain the architecture and safeguards that are in place.

Guidewire Live

Guidewire Live | Security 1 Guidewire Live | Security 2

The DataWhat are you pushing to us?

First of all, you don’t give us

any personal information.

The data we use is primarily

for comparative metrics,

benchmarking, and mapping,

so that’s the information we ask

for – transactions, coverages,

and high level loss data such

as loss cause, location, and

date. You can look at the SQL

statement at any time to see

exactly what you are sharing

with us.

Extraction

We don’t pull data from you,

you push it to us. You are in

control. The extract is triggered

from a batch job which

you schedule to run; upon

initiation, you call us to make

a connection. We will whitelist

your IP address too, so only

verified customers can connect

– otherwise our systems won’t

respond.

Transmission

Data is transmitted over

secured HTTPS, meaning it’s

encrypted in transit.

Storage

The database is housed in a

secure location, on a secure

network with tightly controlled,

monitored access. When data is

backed up, it is encrypted onto

tapes.

Access

Who can see your data? Us

and you. When we say us,

we mean a small number of

Guidewire staff who are working

to validate that Guidewire Live is

operationally available and that

all your data is accurate. When

we say you, we mean that you

control user access: you control

who has access to Guidewire

Live, what roles they have, and

what apps they can use. The

apps can only be accessed from

your network or via your VPN. In

short, only your people on your

network can access your data.

The Benchmarks

Can other carriers see my data?

No, and you cannot see theirs.

Benchmarks are aggregated,

averaged, and blinded; if there

is not enough participation, the

benchmark won’t be produced.

Only participating companies

can see the benchmarks; the

benchmarks only exist for you

and the community.

To start knowing more

call us at +1-855-432-3674

or email us at live@guidewire.com

or visit us at www.guidewire.com/live

From guessing to knowing.

© 2012 Guidewire Software, Inc. All rights reserved. Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire Live, and the Guidewire logo are trademarks, service marks, or registered trademarks of Guidewire Software, Inc. in the United States and/or other countries. DS-GL-SEC-121212