© 2013 Guidewire Software, Inc. 1

London Market Messaging Insurance – The London Market Way Following a number of highly successful implementations of Guidewire

ClaimCenter® in the London Market, Guidewire has invested to produce London

Market Messaging, aimed to deliver specialised functionality for insurers

operating in this unique trading arena. Guidewire London Market Messaging™ is

a separately licenced add-on for Guidewire’s market leading claims

management system, Guidewire ClaimCenter. A part of InsuranceSuite,

Guidewire’s suite of core insurance applications for the global General Insurance

industry, ClaimCenter provides support for the full claim lifecycle.

Message Processing and Action Framework

Extending Configuration Capabilities

London Market Messaging provides enhanced configuration to manage

incoming market claims messages, through a message processing framework.

Examples of features include:

• Messages are stored, logged within ClaimCenter, and evaluated according to

configurable logic, to assess whether messages can be automatically processed, and

what actions should be taken;

• Stored messages are visible both within the applicable claim file, and in a specialised

interface outside the claim file;

• The framework allows insurers the further option to take no action, based on

message criteria - for example allowing insurers to subscribe to all CWT messages for

a given loss, lodge a claim within ClaimCenter upon receipt of the first CWT message,

and set an initial reserve before an SCM message is received, choosing only a subset

of movements on which to act within ClaimCenter.

Message Handling

There are several London Market claims-related messages which an insurer might wish to process. In the ClaimCenter release of London Market Messaging, Guidewire supports claims messages and settlement messages. Those messages supported will cover the Lloyd’s market and the Companies market.

Claims messages handled are :

• LIMCLM claims messages (London Insurance Market Claims messages; claims

summary messages for the Companies market)

• SCM claims messages (Syndicate Claims Messages; claims summary messages for the

Lloyd’s market)

• CWT claims messages (Claims Workflow Triggers messages, claims movement

messages for both Lloyd’s and Companies markets)

EXTENDING

CLAIMCENTER FOR

LONDON MARKET

Guidewire has worked with

its clients in the London

Market to develop

enhanced functionality for

ClaimCenter, specifically to

address the unique

requirements of this market.

• Message processing and

action framework

• Message handling

• Claims messages

• Settlement messages

• Message cleansing

• Message business rules

• Manual message editing

LONDO N M ARKET MESSAG I NG

© 2013 Guidewire Software, Inc. 2

Settlement messages handled are:

• USM settlement messages (Underwriter’s Signing Messages; settlement notifications for the Lloyd’s market)

• DSIGN settlement messages (Daily Signing messages; settlement notifications for LIRMA companies)

• ILUCSM settlement messages (Institute of London Underwriters Claims Settlement Messages; settlement notifications for ILU

companies)

Message Actions

London Market Messaging includes a pre-configured set of business rules and logic for handling of messages – but we

recognise each insurer is unique and will have different requirements. Insurers will implement message pre-processing

logic and full evaluation logic to determine whether an automated action should be taken, so that these are executed

only when demanded by a particular business process. The provided logic is configurable; this ensures processes

address insurer-specific requirements, rather than imposing a predetermined set of actions.

ClaimCenter London Market Messaging is a specialised add-on for Guidewire ClaimCenter. ClaimCenter provides out of the box

functionality designed to address the requirements of international insurers, and the London Market.

© 2013 Guidewire Software, Inc. All rights reserved. Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire PolicyCenter, Guidewire BillingCenter, Guidewire InsuranceSuite, Guidewire London Market Messaging, Deliver Insurance Your Way, and the Guidewire logo are trademarks or registered trademarks of Guidewire Software, Inc. in the United States and/or other countries. DS-CC-LMM-1013