data growth-protection-trends-research-results

www.symform.com The Revolutionary Cloud Storage Network

The Revolutionary Cloud Storage Network

Primary Market Research Sponsored by: Symform & StorageCraft March 2012

A Survey of Data Growth & Protection Trends


www.symform.com

About the Survey


➡Nearly 600 valid survey responses covering Small, Medium and Enterprise segments:

• 485 SMB’s – nearly 85% of respondents

Nearly 200 IT Service Providers

Over 250 End-user companies

• Remaining were companies over 1,000 employees

➡ Industries strongly represented include: IT Service/Solution Providers, Advertising, Business Consulting, Financial Services, Healthcare, and IT Hardware & Software Manufacturers.

➡Designed to uncover current data protection and backup practices, including costs, growth trends, perceived problems and opinions.

➡ Beyond overall results, survey supports meaningful conclusions and significant differences across industries, company size, data volumes and predicted growth rates.

➡ Sponsored by Symform and StorageCraft.

Overview

3


➡Cloud Utilization Up: Nearly 40% are using the cloud as either primary or secondary backup.

➡Cost and Restore Greatest Pain: Cost, resources and data restore failures are greatest challenges around data backup for everyone.

➡High Percentage Unsatisfied: Satisfaction with current backup solution varies by industry and company size with IT Service/Solution Providers most satisfied and Healthcare most unsatisfied.

➡Data Backup Critical Process but Mostly Primary Only: Most are backing up all of their data at least once a week. Nearly 20% still have no secondary back up.

➡Big Data Growth Expected: Most companies are predicting data growth of 10 to 40% in the next year, with some forecasting growth of more than 100% year-over-year.

Topline Findings

4


➡20% of IT service providers don’t engage in secondary backup

➡Only 2% of companies say they don’t do any backup at all

➡Nearly 40% of respondents say they are using the cloud for either

primary or secondary (offsite) backup.

➡Mid-sized companies are in the greatest pain due to budget

constraints and larger data volumes

• Mid-sized employers (25 to 1,000 employees)

• Mid-range Data Volume (20TB to 100TB)

➡ IT Service/Solution Providers have the highest satisfaction level with

their back up solution.

• Assuming this is because they “invest” in vendor relationship and often

augment solutions with own services and broader solutions

Our Biggest Surprises

5


www.symform.com

About the Participants


48%

9%

10%

11%

5%

7%

4%

6%

Under 25

26 to 50

51 to 100

101 to 500

501 to 999

1,000 to 5,000

5,001 to 10,000

Over 10,000

Largest percentage (nearly 50%) of respondents were companies

with fewer than 25 employees

How many employees are in your company?

11% Enterprise

Large Enterprise

SOHO to

Small Biz

35% Small to Medium-sized Business (SMB)

7


29%

8%

8% 7%

6%

6%

5%

4%

3%

3%

3% 2%

2%

IT Service/Solution Provider

Business Services / Consulting

Computer or other IT Hardware Manuf

IT Software

Financial Services

Advertising/Marketing, Photography, Graphic Design

Healthcare

Non-Profit / Education

Non-IT Manufacturing

Retail

Telecommunications

Government

Transporation & logistics

Largest industries represented:

What Industry are you in?

8


www.symform.com

Overall Results


Respondents rated these challenges as a “problem” to a “huge

problem”. Cost and Data Restore are greatest problems.

What are your greatest data protection challenges? (rank all items from 1 to 5, with 5 being huge problem)

29%

26%

31%

25%

24%

31%

26%

25%

26%

22%

19%

17%

20%

19%

18%

14%

14%

17%

9%

14%

12%

6%

11%

14%

Cost of Backup Systems and Procedures

Cost of Cloud Storage or Backup

Reducing Restore Times

Backup Failures

Backing up End-user Systems (laptops,PCs, etc.)

Providing Granular Restore Points

Completing Backups within AllottedWindow

Restore Failures

Somewhat of aProblem

Problem

Huge Problem

53%

55%

56%

56%

56%

59%

65%

69%

10

% with Problem

Source: Symform and

StorageCraft Data Growth

& Protection Research

March 2012


Industry Backup Pain

% Indicating

Huge Problem

Business Consulting Restore Failures 55%

Software Finding resources to

backup

50%

Hardware Restore Failures 49%

Healthcare Cost of Cloud Backup 48%

Restore failures rank highest for Business Consulting and IT

Hardware Manufacturers, with cost and resources topping the list

for Healthcare and Software Manufacturers.

Greatest pain does vary slightly by industry, company size and budget

11

Source: Symform and



March 2012


47%

42%

35%

28%

26%

26%

24%

23%

5%

2%

Network Attach Storage (NAS)

External Hard Drives

Cloud Backup Solution

Data Replication to Physical Hardware

Image-based Backup Software

Storage Area Network (SAN)

Backup Appliance

Windows or Mac OS-based Backup

Other

None at this time

NAS devices rank highest by far, followed by external hard drives

and cloud backup.

How do you currently handle primary backup? (Check all that apply)

Two results that indicate this

group of respondents is

ahead of market on average:

• Only 2% reported doing

nothing for primary. Recent

IDC study found 15%.

• 35% use cloud for primary.

This tends to run around

10% in other surveys.

Source: Symform and StorageCraft Data Growth & Protection Research

March 2012

12


42%

39%

28%

18%

12%

3%

Physical Hardware Rotation (tape, USB, DVDs,etc.)

Cloud (online) Backup Service

Replication to Secondary Location over CompanyNetwork

None (local or primary backup only)

Leverage Managed Service Provider

Other

18% of respondents do nothing for secondary backup, and those

that do prefer physical hardware rotation and cloud

What is your current secondary or offsite backup or backup disaster recovery solution (Check all that apply)

Source: Symform and StorageCraft

Data Growth & Protection Research

March 2012

13


61% 20%

7%

12%

Less than $1k

$1k to $5k

$5k to $10k

More than $10k

Due to high number of SMBs responding, cost of offsite or cloud

backup is quite low, but not surprisingly, as data grows so do the

costs

How much are you paying currently for your offsite backup?

Looking inside the pie:

45% of those with more

than 100TB of data are

spending more than $10k

on backup each year.

Only 14% of those with

20TB to 100TB are

spending more that $10k

per year on backup. 42%

are spending between $5k

and $10k per year

14



March 2012


Half of respondents are somewhat satisfied currently but more than

30% have room for improvement

How satisfied are you with your current backup system and procedures?

15

3%

10%

22%

50%

15%

Not sure

Unsatisfied

Somewhat Unsatisfied

Somewhat Satisfied

Very Satisfied

Source: Symform and



March 2012


15%

5%

8%

10%

7%

8%

31%

35%

29%

25%

30%

21%

19%

42%

30%

42%

45%

50%

52%

56%

12%

30%

21%

20%

20%

19%

17%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Healthcare

Advertising/Marketing

Computer Software

Computer Hardware

Financial Services

BusinessServices/Consulting

IT Services

Unsatisfied

SomewhatUnsatisfied

SomewhatSatisfied

Very Satisfied

IT Services (typically partners with vendors or designing their own)

have highest satisfaction while Healthcare has the lowest satisfaction

Satisfaction with Backup Solution Varies by Industry

16

Source: Symform and StorageCraft Data Growth & Protection Research

March 2012


Mid-range Data Volume has the Lowest Satisfaction

11%

10%

2%

21%

23%

25%

49%

54%

58%

19%

13%

15%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Less than 20 TB

20TB to 100 TB

More than 100 TB

Unsatisfied Somewhat Unsatisfied Somewhat Satisfied Very Satisfied

17

Source: Symform and StorageCraft Data Growth &

Protection Research

March 2012


Most companies reported data volumes of 20TB or less,

but 15% were in the Big Data realm of 100 TB or more.

How Much Data Does Your Company Have?

44%

24%

10%

7%

5%

1%

9%

Less Than 5 Terabytes

5 - 20 Terabytes

20 - 50 Terabytes

50 - 100 Terabytes

100 - 300 Terabytes

300 - 500 Terabytes

Over 500 Terabytes



March 2012

18


70%

65%

65%

57%

56%

48%

27%

24%

24%

17%

10%

5%

Financial Data

Customer Records

Email, IM & other Communication

Productivity Files: Excel, PPT, Word, etc

Anything in our Database

Employee Personnel Information

Product Code or Other IP

Anything on Employee Laptops

CAD/CAM Designs or other Schematics

Patient Data or Medical Records

Photos, Images Video or Graphics

Other

Not surprisingly, financial data comes in first, but nearly all data

used by businesses is deemed critical

What Data is Deemed Mission or Business Critical? (Check all that apply)

19



March 2012


18%

31%

24%

12%

4% 4% 7%

0%

5%

10%

15%

20%

25%

30%

35%

Less than10%

10 - 20% 20 - 40% 40 - 60% 60 - 80% 80 - 100% Over 100%

Most companies are expecting 10 to 40% data growth in the next

year, but 7% expect growth of over 100% year-over-year. The

more data they have, the greater growth they expect.

How Much Do You Expect Your Data to Grow in the Coming 12 Months?



March 2012

20

Expected % Data Growth


Most companies reported 10 or fewer servers, but 11% have more

than 100 servers across physical and virtual.

How many servers in your infrastructure need protecting / backing up?

7%

41%

17%

12%

8%

4%

11%

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

None 1 to 5 6 to 10 11 to 25 26 to 50 51 to 100 Over 100



March 2012

21

# of Servers


54%

11%

12%

13%

10%

0% 10% 20% 30% 40% 50% 60%

All of them

About 75%

About 50%

About 25%

None of them

Most companies are backing up all servers at least weekly, but 10%

are not. Time & resource constraints are the main reasons.

What percentage of your servers do you backup at least weekly?

Of those servers not backed up at least

once a week, the reasons are:

29%

26% 18%

10%

12%

7% Don't contain mission/business critical data

Not enough time or resources

They are used for backup

No backup solution for these servers

Don't know

Other

Source: Symform and

StorageCraft Data Growth &

Protection Research

March 2012

22


www.symform.com

Thank You

data growth-protection-trends-research-results

Documents

cost of cloud storage

backup failures

secondary backup

data restorefailures

data volumesand

primary backup

big data growth

cost of backup systems