dashboarding with ibm cognos cognos user group august 5th 2011

Dashboarding with IBM CognosCognos User Group

August 5th 2011

Dashboarding with IBM Cognos

CBMS Overview CBMS Dashboarding Concepts Dashboard Review IBM Cognos Technical Overview

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Agenda


CBMS is an eligibility determination system that supports 16 programs within two separate State agencies (CDHS and HCPF)

The project is maintained by staff from OIT, Deloitte and other firms

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CBMS Overview


Approximately 4,000 users within 64 counties, multiple eligibility sites, CDHS, HCPF and OIT

Over 400,000 active cases with over 750,000 programs

Generating over $3 billion in benefits annually

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CBMS Overview


Business Intelligence DashboardA business intelligence dashboard can be compared with an automobile. It is intended to translate complex data into various gauges, maps, charts, graphs or other visual presentations so that the end user can quickly assess how well things are running.

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CBMS Dashboard Concepts


Multiple Dashboards for various user groups Division Directors and Managers County Directors and Mangers Front-line Workers and Supervisors

Prioritization of dashboards

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CBMS Dashboard Concepts


The Workload Management Dashboard is intended to provide front-line workers with an organizational tool that will display simple metrics of case activities that have exceeded certain defined limits, or are approaching those limits within the CBMS application.

This dashboard is not intended to be a traditional executive dashboard that uses fancy graphs, charts or other types of visual aides to provide trend analysis or high-level views of key system components.

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Dashboard Review


Requirements Provide a simple means of access, and auto-

populate based on login ID Provide means of supervisory access only Daily data refresh Drill through for client specific data Link to application PERFORMANCE!!!

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Dashboard Review


Implementation Strategy Proof of Concept Phased Pilot Monthly phased implementations

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Dashboard Review


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Colorado Benefits Management System

Workload Management Dashboard

<Denver> County

<John Marshall> Office: <Denver FAD> Unit: <Marshall Adult>

Users

Trevor Brown

Kathy Phillips

Bob Tinglestad

Pending Programs

Case Program

Overdue 3 5

Pending (not overdue) 5 8

Pending/Held Benefits

Case Program Recurring 3 5 Daily 5 8 NSDI 2 2

Benefit Recovery

RRR

Case Program Received Overdue 10 12 Received (not overdue) 7 7 Not Received Overdue 11 11 Not Received (not overdue) 125 150

Program Outliers

Workforce Development

Periodic Reporting

Case Program Received Overdue 10 12 Received (not overdue) 7 7 Not Received Overdue 11 11 Not Received (not overdue) 125 150

Case Exceptions

IEVS


Cognos 8.2 Single Data Model (Framework) Created IQD for each subject area Created Single Cube for each subject area

(Transformer) Single Package with framework and cubes Report Studio used for dashboard, each

subject area, and drill through reports

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IBM Cognos Technical Overview


Canned Cognos security function used to pull user signed into application

Drill through reports done against database, not cubes

Performance achieved using roll up tables, when source tables are too large

Cubes refresh daily after report environment refresh has completed

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IBM Cognos Technical Overview

dashboarding with ibm cognos cognos user group august 5th 2011

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