dallas code report oct 2010

8/8/2019 Dallas Code Report oct 2010

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A Report Cardis issued for

each of theseven (7)districtsitwill identifythe districtand managers

How muchis eachgrade

worth?

3%3%3%3%3%3%3%3%3%3%

40%

30%

The OverallCommunity Grade is

the monthly totalaverage of the ServiceDelivery Grade (30%),Community CodeConduct (40%) and theService RequestsCreated by Inspectors(30%)see below for

The Overall Averagethe quarters gradesbe updated as each

The District Highlights(Comments)box pro-vides an area foradditional explanation

Grading Tableisused to determinethe Service DeliverGrade

Service Delivery Gradeis based on thereduction of Service Requests (SRs)reported through 3-1-1

The goal is to reduce the number of SR

as compared to the same month

Service Requests Created by Inspectorsindicates the percentage of casescreated proactively by inspectors

The goal is to increase the percent ofproactive SRs by 10% as compared to

Community Code Conduct reflectsan audit of services requests from edistrict

The audit examines activities such customer contact, whether the caseclosed within the Service Level Agrment, and whether all activities wer

properly completed

The District Stats bodetails the total volumSRs as well as the mocommon SRs as compto the previous fiscal y

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Community

Code AreaGrade

(1) Central B(2) Northeast B

(3) Southeast B-

(4) Southwest C

(5) Northwest B

(6) North Central B

(7) South Central B

City-wide SR Volume

Improvement Rating

B-

City of Dallas

Code Accountability Report Card

October 2010(For the period of 10/01/10 through 10/31/10)

NORTHWESTAug 09 SR Volume: 2,817

Most Common SR for Aug 09:

High Weeds

SOUTHWESTAug 09 SR Volume: 5,272


High Weeds

NORTHEASTAug 09 SR Volume: 3,322


High Weeds

NORTH CENTRALAug 09 SR Volume: 1,404


High Weeds

SOUTHEAST

Aug 09 SR Volume: 7,557Most Common SR for Aug 09:

High Weeds

CENTRALAug 09 SR Volume: 2,209


High Weeds

NORTHWESTJan 10 SR Volume: 1,525

Most Common SR for Jan 10:

Loose Animals

SOUTHWESTJan 10 SR Volume: 3,212


Loose Animals

NORTHEASTJan 10 SR Volume: 1,897


Loose Animals

NORTH CENTRALJan 10 SR Volume: 1,091


Animal Confined

SOUTHEAST

Jan 10 SR Volume: 3,643Most Common SR for Jan 10:

Loose Animals

CENTRALJan 10 SR Volume: 1,370


Loose Animals

NORTHWESTAug 09 SR Volume: 2,817


High Weeds

SOUTHWESTAug 09 SR Volume: 5,272


High Weeds

NORTHEASTAug 09 SR Volume: 3,322


High Weeds

NORTH CENTRALAug 09 SR Volume: 1,404


High Weeds

SOUTHEAST

Aug 09 SR Volume: 7,557Most Common SR for Aug 09:

High Weeds

CENTRALAug 09 SR Volume: 2,209


High Weeds

NORTHWESTOct '10 SR Volume: 1,887

Most Common SR for Oct '10:

Loose Animals

SOUTHWESTOct '10 SR Volume: 7,152


Loose Animals

NORTHEASTOct '10 SR Volume: 2,214

Most Common SR for Oct '10::

Animal Confined

NORTH CENTRALOct '10 SR Volume: 1,142


Animal Confined

SOUTHEAST

Oct '10 SR Volume: 7,311Most Common SR for Oct '10:

Loose Animals

SOUTH CENTRALOct '10 SR Volume: 4,787


High Weeds

CENTRALOct '10 SR Volume: 2,119


Loose Animals

CCS-FRM-003 Effective Date 02/19/2010 Rev 3Page 3


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Oct '10 Nov '10 Dec '10Overall

Average

Service Delivery IndicatorsOct 09

Actual

Oct 10

Actual

%

ChangeGrade

High Weeds 63 54 -14% B-Signs 69 16 -77% A+Litter 24 20 -17% B

Animal Loose/Aggressive 87 76 -13% B-

Animal Confined 78 69 -12% C+Obstruction Alley/Sidewalk/Street 40 29 -28% A+

Substandard Structures 31 20 -35% A+

Graffiti 16 8 -50% A+Animal Spayed/Neutered 2 1 -50% A+

Animal Sick/Inured 46 27 -41% A+

Grade


Actual

FY 10

Target

Oct 10

ActualGrade

Percentage of service requests created by

inspectors in the field

53% 60% 42% D+

Community Code:(1) Central

B

City of Dallas


October 2010

B

The Central Community Code District performed well in the Service Delivery section of the report card during the month of October.

Improved grades can be attributed to increased public outreach and education during the month of October that included over 400 pieces

of educational materials being distributed.

The level of proactive work performed by Code Compliance Staff came in below target with 42% of Service Requests received created by

staff in the field rather than the public. The target was 60%.

The Quality of Service performed by Code Compliance Staff scored well overall this month. Efforts will be made to maintain the level of

service demonstrated this month.

District Highlights (Comments)

A-

(For the period of 10/01/10 through 10/31/10)

- -

Oct '10 Central SR VolumeImprovement Rating

B

1st Qtr FY 10 - 11

Service Delivery Grade (Each 3% of overall)

Reduction of Top 10 frequent Cases (Acceptable reduction target is 10%)

Community Code Conduct (40% of overall)

Service Requests Created by Inspectors (30% of overall)

The Audit of Central has shown the following:

* 96% of sampled requests contained detailed notes* 99 of sampled requests had all activities properly completed

* 80% of sampled requests had details to prove customer contact was made* 81% of sampled requests had all photos and documents attached

* 100% of sampled requests were closed within their Service Level Agreement

Service Request Audit - 99 SRs @ 5% Margin of error

Grading Table% Change Grade-27.5% & Below A+

-25.0% A

-22.5% A-

-20.0% B+

-17.5% B

-15.0% B-

-12.5% C+

-10.0% C

-7.5% C-

-5.0% D+

-2.5% D

0.0% D-

+2.5 plus F

Central Stats(Volume numbers include 311 and

inspector created ServiceRequests)

FY2009-2010

Total Volume: 2,119

Most Common SR: Animal

Loose/Aggressive

FY2008-2009

Total Volume: 1,408


Loose/Aggressive



5/10


6/10


7/10


Average


Actual

Oct 10

Actual

%

ChangeGrade

High Weeds 97 228 135% FAnimals both Loose and Loose/Aggressive 425 436 3% F

Litter 69 77 12% F

Obstruction Alley/Sidewalk/Street 41 49 20% FAnimal Confined 201 213 6% F

Parking Unapproved Surface 82 39 -52% A+

Signs 60 28 -53% A+Substandard Structure 74 44 -41% A+

Junk Motor Vehicle 36 31 -14% B-

Animal Sick/Injured 108 114 6% F

Grade


Actual

FY 10

Target

Oct 10

ActualGrade


inspectors in the field 39% 49% 38% C+

City of Dallas


October 2010

B

C - - C


Community Code:(4) Southwest

Oct '10 Southwest SR VolumeImprovement Rating

1st Qtr FY 10 - 11

C



The Southwest Community Code District acquired negative grades with several Service Request types. The negative trend for High Weeds

is of specific concern since it had a sharp increase when compared to the previous year. This increase can be attributed to an unusually

warm and wet October. Nuisance Abatement crews will aggressively address lots in violation during November as the high weed growing

season draws to a close.

The level of proactive work performed by the Code Compliance Staff came in below target with 38% of Service Requests received created

by staff in the field rather than the public. The target was 49%.

The Quality of Service performed by Code Compliance Staff scored well overall, but there is room for improvement in the areas of proving

customer contact. Code Compliance Management will work closely with their staff to ensure that staff working these cases take the proper

time to fully document when customer contact is made by request.





The Audit of Southwest has shown the following:* 90% of sampled requests contained detailed notes

* 92% of sampled requests had all activities properly completed




-25.0% A

-22.5% A-

-20.0% B+

-17.5% B

-15.0% B-

-12.5% C+

-10.0% C

-7.5% C-

-5.0% D+

-2.5% D

0.0% D-

+2.5 plus F

Southwest Stats(Volume numbers include 311 andinspector created Service

Requests)

FY2009-2010

Total Volume: 7,152

Most Common SR: Loose

Animals

FY2008-2009

Total Volume: 4,590


Animals



8/10


Average


Actual

Oct 10

Actual

%

ChangeGrade

Signs 83 64 -23% AHigh Weeds 83 104 25% F

Animals both Loose/Aggressive 121 124 2% D-

Obstruction Alley/Sidewalk/Street 27 44 63% FLitter 22 41 86% F

Animal Confined 110 114 4% F

Substandard Structure 52 37 -29% A+Animal Spayed/Neutered Intact 2 3 50% F

Animal Sick/Injured 54 54 0% D-

Junk Motor Vehicle 17 22 29% F

Grade


Actual

FY 10

Target

Oct 10

ActualGrade


inspectors in the field 44% 54% 57% A+



B+

Community Code:(5) Northwest

Oct'10 Northwest SR VolumeImprovement Rating

B - - B

1st Qtr FY 10 - 11


City of Dallas


October 2010


B

Northwest Community Code District experienced negative trends for several areas in the Service Delivery Section of the report card this

month. Negative trends indicate areas requiring a need for improvement. Northwest Management Staff will continue to increase

proactivity and public outreach to address these violations before they become public concerns.

The level of proactive work performed by the Code Compliance Staff came in above target with 57% of Service Requests received created



customer contact was made. Code Compliance Management will work closely with their staff to ensure that staff working these cases take

the proper time to fully document when customer contact is made by request.

The Audit of Northwest has shown the following:* 94% of sampled requests contained detailed notes








-25.0% A

-22.5% A-

-20.0% B+

-17.5% B

-15.0% B-

-12.5% C+

-10.0% C

-7.5% C-

-5.0% D+

-2.5% D

0.0% D-

+2.5 plus F

Northwest Stats(Volume numbers include 311 andinspector created Service

Requests)

FY2009-2010

Total Volume: 1,887

Most Common SR:Loose

Animals

FY2008-2009

Total Volume: 1,986


Animals



9/10


Average


Actual

Oct 10

Actual

%

ChangeGrade

Signs 86 26 -70% A+Animal Confined 108 120 11% F

Animal Spayed/Neutered 2 3 50% F

High Weeds 40 48 20% FAnimals both Loose/Aggessive 49 39 -20% A-

Obstruction/Alley/Sidewalk/Street 41 45 10% F

Bulky Trash 39 41 5% FAnimal Sick/Injured 34 39 15% F

Substandard Structure 23 28 22% F

Litter 20 35 75% F

Grade


Actual

FY 10

Target

Oct 10

ActualGrade


inspectors in the field 60% 60% 64% A+

City of Dallas


October 2010

B




Community Code:(6) North Central

Oct'10 North Central SR VolumeImprovement Rating

1st Qtr FY 10 - 11

B -


A-

The North Central Community Code District acquired negative grades with several Service Request types this month. Lower trending

areas will be addressed with sweeps and coordination with both Nuisance Abatement and Animal Services over the next month.

The level of proactive work performed by Code Compliance Staff came in above target with 64% of the Service Requests received created


North Central Management will work closely with their staff to ensure that staff that are working these cases are taking the proper time to

fully document when customer contact is made by request.

B

The Audit of North Central has shown the following:* 93% of sampled requests contained detailed notes







-


-25.0% A

-22.5% A-

-20.0% B+

-17.5% B

-15.0% B-

-12.5% C+

-10.0% C-7.5% C-

-5.0% D+

-2.5% D

0.0% D-

+2.5 plus F

North Central

Stats(Volume numbers include 311 and

inspector created Service

Requests)

FY2009-2010Total Volume: 1,142

Most Common SR:Animal

Confined

FY2008-2009Total Volume: 1,030


Confined



10/10


Average


Actual

Oct 10

Actual

%

ChangeGrade

High Weeds 184 372 102% FAnimal both Loose/Aggressive 435 368 -15% B

Animal Confined 210 153 -27% A+

Parking Unapproved Surface 101 25 -75% A+Signs 114 31 -73% A+

Litter 62 55 -11% C+

Animal Sick/Injured 116 97 -16% BJunk Motor Vehicle 39 26 -33% A+

Substandard Structure 67 29 -57% A+

Obstructure Alley/Sidewalk/Street 44 79 80% F

Grade


Actual

FY 10

Target

Oct 10

ActualGrade


inspectors in the field 55% 60% 56% A



B+

Community Code:(7) South Central

Oct '10 South Central SR VolumeImprovement Rating

B - - B

1st Qtr FY 10 - 11


City of Dallas


October 2010


B

South Central Community Code performed well in the Service Delivery Section of the report in October with an exception for High Weed

and Obstruction cases. The increases in High Weed and Obstruction cases can be attributed to an unusually warm and wet October.

These concerns will be addressed aggressively by Nuisance Abatement crews during November as the high weed growing season draws

to a close.

The level of proactive work performed by Code Compliance Staff came in below target with 56% of Service Requests received created by

staff in the field rather than the public. The target was 60%.


customer contact was made. Code Compliance Management will work closely with their staff to ensure that staff working these cases take

the proper time to fully document when customer contact is made by request.

The Audit of South Central has shown the following:* 88% of sampled requests contained detailed notes








-25.0% A

-22.5% A-

-20.0% B+

-17.5% B

-15.0% B-

-12.5% C+

-10.0% C

-7.5% C-

-5.0% D+

-2.5% D

0.0% D-

+2.5 plus F

South Central

Stats(Volume numbers include 311 and

inspector created Service

Requests)

FY2009-2010

Total Volume: 4,787

Most Common SR: High

Weeds

FY2008-2009

Total Volume: 3,747


Animals

CCS-FRM-003 Effective Date 02/19//2010 Rev 3Page 10

dallas code report oct 2010

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