Make 2014 your year See page 4

Win

ter 2013

The newsletter for residents of B3Living

Follow us on t

www.twitter.com/B3Living

Cut your fuel bills See page 6

De-stressChristmas

See page 12

Welcome

We hope you are ending the

year with something to look

forward to. I am off soon to

have my third child. While I am

away Adriana will edit the

magazine and Laura will

continue with the Straight-

talkers group.

If you have any ideas for

stories you’d like to see in

Home magazine get in touch.

You can email

adriana.neves@b3living.org.uk

or phone 01992 453 700.

Pippa Gavaghan

Editor

Check out how B3Living is doing at

www.b3living.org.uk/performance

We publish our performance information

on our website every 3 months.

2013SUMMER

Yourhome

Growing

green

PAGE

8

Hot tips for

lowering

energy bills

PAGE

6

Sort out

complaints

PAGE

10

De-stress

Christmas

PAGE

12

Get out and

join in

PAGE

14

Kick start

PAGE

4

In this issue...

Jason heads for 2020

Thirteen year old Jason

Brewer is one of 17

school students chosen

for the Team GB

Canoeing Talent ID

programme. The

intensive programme

supports potential

Olympic champions.

Jason was ill on the day trials were held at his school. However,

thanks to a 5-week kayaking course held by B3Living and

Holdbrook Youth, Jason’s talent was spotted. Jason’s trial

scores placed him in the top 5% of candidates for the

programme.

Asked how he’s finding the programme, Jason said: “I love it!

The first time I did any water sports was the kayaking course. I

didn’t like capsizing at first, but now I sometimes capsize to

cool off! I remember watching the 2012 Olympics. It’s amazing

to think that could be me in 2020.”

Jason’s mum Rachel, said: “I’m so proud of him! It is incredible

how much his life has changed since starting the programme.”

2

Merry Christmas and a very

3

happy 2014 from all of us at B3Living

Activities included painting, pumpkin carving, an

inflatable water assault course and the opportunity

for those 14+ to take the plunge down the Olympic

rapids.

B3Living’s Community Development Manager, Brian

Cooke, explains: “This event was free to Holdbrook

and Macers residents and provided a positive fun

night. It’s great to be able to offer families a

chance to get together and try something new

and exciting. By working with partners, Halloween

can be a fun night for everyone, instead of an

excuse for antisocial behaviour.”

The event was supported by the Lee Valley White

Water Centre and Broxbourne Council, while

Morrisons Hoddesdon branch provided the

pumpkins.

13-year-old Chloe Sladden Turner was there, she

writes:

B3 Living, or should I say B3 haunting, helped us

celebrate the fright night of the year. This spooky

fantastic organisation kick started the night with

pumpkin carving. This was quite challenging, but

fun to do, all except for pumpkin brains which look

like what a zombie would have for dinner!

If you were the type of ghoul or monster who can’t

sit still there were wet adventure courses and rafting

down the white water of DOOM.

Soon it was time to come back from the dead to

our normal lives, but we all had such a cool time on

Halloween night.

Nothing really spooky or was there?

More treat than trickMore than 60 young people and families took part in a Halloween

event at the Lee Valley Centre.

esityursaries

UnivesityBursaries

Subsidised college courses

EmploymentApprenticeships

DWP work programme

Work experience

Work placement

Make 2014a year toremember

Looking for work, but need a

driving licence? Have you

already passed your DVLA

driving theory test? Yes? Then

B3Living’s driving academy

could be just for you.

We offer driving lessons at just

£10 per hour. That’s under half

the average price. These

lessons are available to any

resident who may get work if

they had a driving licence – as

long as you’ve passed your

theory test already.

For more details call Brian on:

01992 453 787 or email:

brian.cooke@b3living.org.uk

Blake’sprogressWhen B3Living resident

Blake Collins found himself

unemployed, he came to

B3Living. Blake is now an

HGV driver.

Blake’s partner Katie told us

the story.

“Blake was looking for jobs

every day, but felt like he

was banging his head

against a brick wall. We

both felt like people were

judging us – I hated that

people might think we

didn’t want to work, when

that just wasn’t the case.”

“Then B3Living offered him

funding to get the licence.

We could never have

afforded it ourselves. We

were living on Job Seekers

Allowance - £62 per week.

It’s made such a difference.

“I’m proud of Blake and

he’s proud of himself. He’s

never had any qualifications

and now he’ll always have

his HGV licence. Blake’s a

worker – he wants to do his

Class 1 licence in a year

and then he can be even

more employable. We’re

happy again now. ”

£10ph drivinglessons

Courses forBusiness orDesignA Fresh Start is offering certified

courses with work experience

at reduced rates.

Qualification:

Btec Entry 3 to Level 1.

12 weeks: 8 weeks training, plus

4 weeks’ work experience.

3 days per week from 10.30am –

2.30pm in Waltham Cross.

8 weeks: 4 days per week

10am – 4pm plus work

experience.

For either course you need to

be able to use the internet,

email and Microsoft Word.

Cost & start date: £55

certification cost. You may be

entitled to have the cost

subsidised by our hardship fund.

Courses start throughout the

year.

Find out more from

A Fresh Start 01707 873 981

or info@afreshstartct.org

Website design andonline marketing

BusinessAdministration

B3Living work, development and training journey

4

B3Living has given a£1500 bursary to 6ambitious residents thisyear. Here are three oftheir stories.

Kirbie Mennie, left

Kirbie Mennie left home in

September to go to London

Southbank University.

Kirbie's Mum told us: “she is

having a great time and doesn’t

want to come home! It’s a great

opportunity for her.”

Kirbie is studying creative writing.

A student loan is covering the

fees and Kirbie has been

budgeting carefully for food and

bills. She is also applying for part-

time jobs so that she doesn’t

have to rely on Mum for support.

We were impressed by Kirbie’s

determination and have granted

a bursary. This will pay for a

laptop and some of the very

many books she will have to

read. Long-term, Kirbie aims to

write screenplays for film and TV.

She is well on the way and is

already writing her own books.

We will look out for her name!

Emma Walsh, right

Emma Walsh is studying

Psychology at London University’s

Goldsmiths College. Goldsmiths

were impressed by Emma, but

she was concerned about the

cost. She told us: “I knew I

wouldn’t be able to manage,

but didn’t want to lose the

opportunity. I’ve done loads of

different jobs and I know that to

get on I’ve got to get an

education. That’s why I applied

for B3Living’s bursary. I’ll put this

money into a student account so

that I can get a rail card.”

Emma chose Psychology having

had family experience of the

effects of depression and

addiction. She says “I am

concerned with the root cause of

the problem, as well as solutions

and cures. Ultimately I’m aiming

to focus on the connection

between music, our state of

mind, and how our brain works.”

Anna Anonymous

Not her real name! This resident

didn’t want to be identified but

was happy to tell her story.

“At 13 I struggled with school. By

14 I had left. I was married by 19

and had 3 kids by 24.

“My last child was born with

autism. After being his carer for

13 years, I decided I needed an

outlet for myself. I started with an

evening course in interior design

and I enjoyed it so much that I

went on to gain 3 A levels at A*.

B3Living gave me £150 towards

the cost, which was brilliant.

“By then, I knew I could change

mine and my children’s lives if I

carried on in education. I am

now looking to get my Bachelor

of Arts and a good job in an area

I love.

“Going back into education has

been the best decision I have

ever made.”

University challenges made a little easier

Computer skills The Learn My Way website has

lots of free and easy courses

to give you useful skills and

confidence. You can get to

their website from ours...

Visit:www.b3living.org.uk/page/250/Jobs-and-training.aspx

Or go straight to:

www.learnmyway.com

To find out how we can support you

to do a course, call 01992 453 787

or email:

brian.cooke@b3living.org.uk

5

Better homes

Keep warm this winter

Look after yourself:

� Clothes – multiple layers of

thin clothing is better than

one thick layer, wear non-slip

shoes or shoes with grips

� Food – try to keep supplies of

basics in case it gets too icy

to go out. Hot food like

soups and stews will keep

you warmer.

� Flu vaccine – available for 2

& 3 year olds, and 65+ year

olds

� Prepare for the weather.

B3Living tweets weather

warnings or check the BBC

website.

� Keep emergency numbers

handy – for health and for

repairs.

� See if your local chemist will

deliver your prescription.

Look after your home:

� Heating – the recommended

temperature for older people

is to keep your living room at

21c and bedroom at 18c.

� Prevent frozen pipes – keep

your heating on low, so the

house doesn’t get too cold.

Look after others:

� Check on your neighbours,

ring or see your friends and

family – make sure everyone

is ok. When the weather

makes it harder to get out,

everyone is at risk of illness,

loneliness and feeling down.

Save on your energy billsLooking for a way to lower your energy bills?

My Home Energy Switch is a service set up

specially for housing association tenants. It is

free and impartial.

Switching takes around 5 minutes and the new

service will take over in 4-6 weeks. Your new

supplier will use the same wires, pipes and

meters you already have. The only change will

be the company name at the top of your bill -

and more money in your wallet!

Top tips...

Go to:

www.myhomeenergyswitch.org.uk

Or calll: 0800 0014 706

In the new year, B3Living will improve the

energy efficiency of another 200 homes. This

looks after property and helps to lower bills.

We will apply insulation board to external walls

and top it with coloured render. We will be

using money raised through the Government’s

green tax on energy bills, called ECO-funding.

The properties in the works programme will

either have solid brick walls or be made of

concrete with no built-in insulation. We will

write and tell you if your home is in the

programme.

Insulationfor another200 homes

6

Decoratingexperience

B3Living is providing

practical experience to

students from Herts

Regional College (HRC), to

carry out home decoration

for residents.

HRC has been running

decoration courses for students

for some time now, but has not

been able to provide them

with a real-world experience.

We realised we could help

HRC and also benefit some of

our residents.

We have contributed money

and materials to HRC and, with

help from the Residents'

Repairs Panel, we have

identified around 30 residents

who need help to decorate

their homes.

The students will do the work to

a high standard, supervised by

their tutors.

We want this scheme to help

those resident who need it the

most.

We will publish the agreed

eligibility criteria in the next

HOME magazine.

B3Living’s first affordable housing in the

borough of Welwyn Hatfield was

completed this autumn.Mr Fabunmi, a resident at the new

development said: “Thank you

B3Living. You’ve given us a new vision

and joy after we became homeless.

We love our new home! With this new

opportunity my family and I will work

hard to contribute to the community.”

Brendon O’Neill, Managing Director for

Barratt Homes North London, which

built the homes, said: “We immediately

recognised that the key to making the

site work was to partner up with the

right housing association. So a big thank you to Sandra Royer, Steven

Tarry and their teams at B3Living for helping us deliver.”

New affordablehomes in Hatfield

Pictured left to right: Brendon O’Neill, Managing Director for

Barratt Homes North London; Welwyn Hatfield’s Councillor Roger

Trigg and Borough Mayor Howard Morgan; Sandra Royer,

B3Living Chair and, wielding the shovel, Welwyn Hatfield MP

Grant Shapps.

7

Better communities

B3Living residents didreally well in this year’sBroxbourne in Bloomcompetition.

Residents Mr and Mrs Wooding

took overall best residential

garden, best social housing

tenant garden and best large

garden, while Wendi and Michael

Martin, above, took their 6th

award. We congratulate all those

who took part. Diversity Open Forum

Growing greenA community growing space

has been developed at Fishers Close, Waltham Cross.

Raised growing beds, concrete shed bases and a water harvester

have been finished off with a shed, planting food crops and

sowing wildflowers. B3Living funded the consultation, design and

landscaping of the work. The work itself was carried out by

Groundwork Hertfordshire’s Green Skills project. This provides

horticultural training and experience for volunteers aged 18-24.

Brian Cooke, Community Development Manager for B3 Living,

said: "Working with our residents to make better use of our green

areas is always exciting, but it’s even more so when produce is

grown that residents can harvest. We hope this project sows the

seed for a healthier, vibrant and stronger community – in every

sense."

Bloomingmarvellous!

Keen gardener Kathleen Johnson

and her husband took second

place in the Containers category.

She said: “Every year me and my

neighbours have tubs with flowers

and put up hanging baskets. The

road looks really great as a result.”

If you are feeling inspired why not

join a gardening club. If there isn’t

one in your area, we could help

with funding and advise on

organisation.

Call Peter on 01992 453 776 or email

peter.walkinshaw@b3living.org.uk

We had two great talks at our

last diversity open forum.

Firstly we heard from local

resident and staff member,

Hicham Zouine.

He talked about what it’s like

for him to be Muslim. He told us

how he fasts for Ramadan,

prays five times a day, goes to

the mosque on Fridays and tries

to live a good life. He talked

about the importance of

helping other people and how

he believes people should live

together peacefully.

We also heard from Katherine

Toon of Herts Mind Network.

She talked about services

available to people with

mental health or emotional

difficulties, including courses

and volunteering opportunities.

Herts Mind Network can also

put you in touch with other

people who have experienced

mental health difficulties.

For more info

� Herts Mind Network 01992

621 722. Drop-in to the

Wellbeing Centre, 145a High

Street, Waltham Cross

(opposite the Cheques

Centre) on Mondays,

1.30pm-3.30pm for a coffee

and chat.

� Interested in setting up a

Muslim group? Contact

Catherine on 01992 453 779.

See the calendar on page 14

for future meetings.

8

Calling LGB&Tresidents!We want to hear from lesbian,

gay, bisexual and transgender

residents to help with research

into housing issues.

This research is being carried

out by Sue-Jane O’Keefe from

the Council for Voluntary

Service (CVS). You can share

your experiences, good or bad,

with Sue-Jane at a meeting at

Scania House in February. See

the calendar on p15 for details.

The meeting will also consider

setting up a LGB&T residents’

group. All residents who attend

will be given 4 tokens as a thank

you.

For more information:

� About the research: email

suejane@cvsbeh.org.uk or

phone 07825 108 149

� About the meeting: call

Catherine on 01992 453 779.

B3Living supports lesbian, gay,

bisexual and transgender equality

and is a Stonewall Diversity

Champion.

Local democracy - it’s up to you

Philippines appeal

More than 11 million people

have been affected by the

worst ever tropical storm to

hit land.

Countless people were killed

and survivors have been left

without clean water, food or

shelter. Many more will die as

a result. B3Living has made a

donation of £2000 to the

Disaster Emergency

Committee (DEC) which

co-ordinates aid relief.

If you would like to donate go

online to www.dec.org.uk or

phone 020 7387 0200.

9

Thriving communitiesdepend on peoplegetting involved andtrying to make it a betterplace to be.

Last month we took more than

30 local residents to the Houses

of Parliament*. They met with MP

Charles Walker and asked

questions ranging from how he

became an MP, to what he

thinks about local housing issues.

Resident

Beth

Charley

said: “It

was

good to

put a

name to

the face

of our MP and be a bit clearer

about the distinction between

district and national priorities.”

We will be arranging other trips,

but you don’t have to wait for

those. You can meet with

Charles Walker at Scania House.

* the trip was part of Parliament

Awareness week and was arranged

with the Council for Voluntary Service.

Talk to your MPIt’s his job to represent the views

of the people he stands for.

He can ask questions in

Parliament and generate

debate at the highest level. He

could even introduce a private

members bill which could result

in the law being changed.

If you’ve got a concern about

how government policies are

affecting your family or how

people are treated in your local

community, talk to your MP.

Don’t lose yourright to voteAs recently as 100 years ago,

three-quarters of the UK

population did not have the right

to vote. Today, to have a vote,

you must be on the electoral

register. Forms have recently

been delivered to every

household. To have a say in the

laws of the country, fill in the form

and post it back to the council

as soon as possible.

For further information:

� about registering to vote see

www.broxbourne.gov.uk or ring the

Helpline on 01992 785 577.

� about the history of the vote in the

UK www.nationalarchives.gov.uk

Charles

Walker MP

will be at

Scania

House Friday’s 5.30pm

- 7.30pm 17th January,

7th February, 7th

March, 11th April.

Residents set off for Parliament

Better business

Changes for our new tenantsNew tenants coming in to our homes after October are now

charged higher rents than existing tenants. They are also

offered an initial fixed-term 5 year contract.

If you are a tenant who moved into B3Living before October, don’t worry you

won’t be affected.

What is the government doing?The government has said that housing associations, like B3Living, can now

charge two different kinds of rents. These are called ‘Social Rents’ and

‘Affordable Rents’. Most of the rents B3Living currently charges are Social Rents.

Affordable Rents are more expensive than Social Rents. The Government has

given them the name ‘Affordable’ because they are less than average private

rents.

An Affordable Rent can be up to 80% of the average private rent for a similar

property. The government has also said that all new-build properties must have

an Affordable Rent to help pay for the costs.

Want tohelp solve aproblem? We are looking for

residents to form a

Complaints Panel.

This is a new panel

which will listen to other

residents’ complaints

and help us decide

what to do about them.

The panel would meet

as and when required

and you’d be given

some training and

support.

Having a Complaints

Panel will help to give

local problems local

solutions and make sure

everyone is treated

fairly.

Interested?

Call Catherine Bailey on

01992 453 779 or email

enquiry@b3living.org.uk

Social Rent homes Affordable Rent homes

Rent Levels Set according to a Government

formula - typically at less than two

fifths (40%) of local market rents.

Set according to market

conditions - up to four- fifths (80%)

of local market rents.

Length oftenancy

Lifetime tenancies:

Tenants can stay in the properties

for as long as they want providing

they do not break the terms of the

tenancy agreement (which could

lead to eviction).

Tenancies are not for life. They

may be ‘flexible’, which means

they could be renewed. Or they

could be for a fixed term.

What is B3Living doing?We now charge the higher Affordable Rents on new homes, in line with

government rules. We will also charge these Affordable Rents on our existing

homes, when new tenants move in to them. This will help us to raise money to

build more new homes. Our Affordable Rents will be on fixed term tenancies of 5

years. At the end of the 5 years, we will see if the family has grown and offer an

alternative if needed - or we may simply extend the tenancy.

If you were a B3Living tenant before October this year, don’t worry, you won’t be

affected. If you do want to consider moving home please ask for information

about the local choice based lettings scheme.

If you have any concerns ring 01992 453 700 or email

catherine.bailey@b3living.org.uk.

All homes within retirement housing schemes will have the cheaper

Social Rents – even for new tenants moving in.

10

We know that keeping

you well informed about

our work and how it

affects you and your

home is extremely

important.

That’s why we are taking a closer

look at the way we

communicate with customers, as

well as with our staff and

partners.

We wanted to get an

independent view of how we’re

doing so we asked a company

called Creative Bridge to work

with us. We decided to do this

now because it’s been five years

since we last formally reviewed

our communications. A huge

amount has changed since then,

with so many more people now

surfing the web and using social

media like Twitter.

We’re not just looking at the

internet though. We understand

that traditional ways of

communicating are important to

some of our customers so the

review covers everything from

our website to Home magazine.

To help build a complete picture,

Creative Bridge has been getting

residents’ views by running a

face-to-face focus group and

helping us set up an online

survey.

The review also gave us a great

opportunity to try out a new way

of consulting residents. Telephone

conferences link up to 10 people

at a time by phone and are free

of charge for those taking part –

and an independent person chairs

the whole thing to make sure

everyone can have their say.

Creative Bridge also held two

telephone conferences for a

total of 18 residents who joined in

from the comfort of their own

home.

We’d like to say a big thank you

to all those residents who have

taken the time to give their views.

We’re expecting to get full

feedback in December about

what residents, staff and partners

think, along with

recommendations to help us

improve our communications.

We’ll report back in the New

Year.

In the meantime, please get in

touch to let us know what you

think. You can ring Emma Taylor,

Communications Coordinator on

01992 453 774 or email

emma.taylor@b3living.org.uk

This article was written by Jacquie

Anglin, Associate Consultant of

Creative Bridge.

Your say abouthow wecommunicate

Complaints procedureWe want you to tell us if we get something wrong. If you don’t like our response, you can go through

the formal complaints procedure.

If you still don’t like our response, you can take the problem to a ‘designated person’ – an MP, local

councillor or the Tenants’ Complaints Panel. They will help you to sort it out OR they will refer the

matter to the Housing Ombudsman.

You can take the matter to the Ombudsman yourself, but by law you have to wait 8 weeks from

completion of the formal complaints procedure.

11

1. Plan ahead Have a to do list for everything

you will need from buying

present to preparing

vegetables.

2. Delegate Check the list and cross out

anything that’s neither urgent

nor essential. Look at what’s left

and give someone else

responsibility. For example, the

kids could decorate the tree;

anyone coming for dinner

could bring the mince pies. Your

list will instantly shrink.

3. Write cards Write a list in order of

importance. That way if you run

out of time or cards, it won’t

matter so much. Keep cards

and stamps handy and do a

few at a time.

4. Have a cut-off point Decide now when you will stop

preparing and start enjoying.

Christmas Day...

1. Keep things calm - Playgentle music.

2. Hate cooking? Get as much as possible oven-

ready or prepare weeks in

advance and freeze. Better still,

get someone else to cook!

3. Drink plenty of waterCaffeine and alcohol can add

to your stress levels. Go easy on

both, at least until after the big

meal.

4. Have some escapeplans If it’s all getting a bit much,

don’t start shouting. Pop outside

for a moment. Listen to the

birds. Or go into the bathroom

and breathe deeply for a few

minutes.

5. Develop a laughSomeone being irritating? Just

laugh!

De-stress ChristmasOur tips for a relaxed

season...

Vitalnumbers –keep themhandy

Smell gas? Call 0800 111 999immediately!

Emergency services 999 or 112.

Use these numbers if:

� A person is in immediate

danger of injury or death.

If you need health services

but it is not life or death,

call 111.

� You suspect a crime is in

progress. If you have been

burgled, but the intruders

have gone, call 101.

� A structure is on fire.

� There is a serious incident

which needs immediate

emergency service

attendance.

Emergency out of

hours repairs 01992

639 561

Examples of emergencies

are:

� Water leaks.

� Insecure front doors.

� Broken windows.

� Dangerous electrics.

The Out of Hours Service will

‘make safe’ only. Any further

works will be at a future date.

Start planning now to make sure it’s a Christmas to

remember – for all the right reasons!

12

Money matters

A payday loan can seem

like a quick and easy

solution, but debts have to

be repaid.

They can be much higher than

you’d think. For example, if you

are told ‘it’s only 1% per day’, it

sounds low, but it means that on

a £100 loan in 3 months you’ll

owe £230. More than double

your original loan.

The Government is set to cap

the amount you can be

charged, but we don’t know

when this will come into force.

HertSavers is a credit union. It

pools the savings of its members

and lends it out to those who

need it. HertSavers welcomes

anyone who lives or works in

Hertfordshire. No appointment is

necessary.

Visit the website

www.hertsavers.co.uk

or phone on 01707 269 239

Christmas list

� Rent � Presents � Turkey � Cards � Wrapping paper

Put your home first!

Beat thepayday loanshark

Make rentpayment easyPay your rent through Direct

Debit.

� No more queuing at cash

desks

� No more cheques and

postage

� No reminder notices

� You can choose to have it

come out on the 10th or 30th

of each month.

Use our online form on

www.b3living.org.uk or phone

01992 453 700.

And don’t forget you can check

your rent account online too.

Come andsee us!We can help with

budgeting, rent arrears or

other debts and with

training and courses (see

p4). Appointments are

available during office

hours and up to 6.30pm on

Thursday. We also offer

Saturday appointments.

Call 01992 453 700 to book.

13

Saturday

21 DecemberChristmas PartyNew River CloseMusic and a fingerbuffet. Residentsonly. Ring 01992 466276

8pm

Thursday

13 FebruaryDiversity Open ForumScania HouseSpeakers will includeHerts Police HateCrime Officer

REWARD STAMPS: 1

2.30pmMonday

10 FebruaryYouth PanelScania HouseFor 14 -25yr olds.

REWARD STAMPS: 6

6.30pmWednesday

5 FebruaryResidents PanelScania HouseLook at how B3Livingperforms and helpsus set businesspriorities for thefuture.

REWARD STAMPS: 4

2.30pm

Tuesday

14 JanuaryHealthy EatingWorkshopScania House Make a healthylunch and learnabout healthy eatingand lifestyle.

10am

Where events are at

Scania House, let us

know if you’re

coming and we can

make sure there are

enough chairs and

refreshments - phone

01992 453 741.

To make it easier for

you to come, we’ll

pay for transport

and/or carers if you

have a receipt.

To see the most up-to-

date calendar go to

www.b3living.org.uk/

events or follow us on

twitter:www.twitter.com/B3Living

To find out more

about reward stamps

go towww.b3living.org.uk/

rewards

NACRO Weekly Sports events for 11- 19yr olds

Come and try Multisports or Street Dance (girls only)

There’s also a Football tournament and Gym Project for theover 14s.

For days, times, venues email xsproject@nacro.org.uk orcall 01992 785 555 x 1517

Tuesday

17 December60+ Christmas PartyWalnut Tree CloseMince pies, singingfrom Amie Clapsonand a finger buffetlunch. £5.00. Ring01992 466 276 tobook.

10am

Calendar

14

Wednesday

5 MarchDisabilities ForumScania HouseSpeakers include theAlzheimers Society

REWARD STAMPS: 4

4pm

Tuesday

25 FebruaryLGB&T meetingScania HouseSee page xx fordetails of callCatherine on 01992453 779.

2.30pmSunday

23 FebruaryGet on line Scania HouseSee page xx fordetails.

REWARD STAMPS: 2

8.30am -6pmWednesday

19 February‘Take a bow’ openmic nightY-Arts Shop, WalthamCross For more info: www.facebook.com/broxbournewheresyourheadat

4.30pm

Tuesday

4 FebruaryHoldbrook ResidentsAssociationCommunity CentreFor Holdbrookresidents.

7pmWednesday

27 JanuaryRepairs PanelScania HouseHelp us improve therepairs service

REWARD STAMPS: 4

5.30pm

February is LGB&Tmonth

Look out for events

across the borough

and nationally.

For details of our

services to LGB&T

residents ring

Catherine on

01992 453 779

Monday

25 JanuaryHealthy EatingWorkshopScania House Make a healthylunch and learnabout healthy eatingand lifestyle.

10am

15

Tuesday

4 MarchHoldbrook ResidentsAssociationCommunity CentreFor Holdbrookresidents.

7pm

Tuesday

21 JanuaryResident InspectorsScania House Help us improve yourlocal area

REWARD STAMPS: 4

2.30pm

To speak to someone face to face

Contact us

For all enquiries

www.b3living.org.uk email: enquiry@b3living.org.uk

Telephone

01992 453 700

8.30-5.30pm Monday to Thursday

8.30-5.00pm Friday

Out of hours emergency

01992 639 561

Smell gas?

Don’t take a chance.

Phone 0800 111 999 immediately.

Scania House, 17 Amwell Street, Hoddesdon EN11 8TS

home is published andprinted by: B3Living

If you don’t want to keep this newsletter for

reference please recycle it.

Follow us on t

www.twitter.com/B3Living

Freephone numbers

Calls to these are free from a landline,

From a mobile they may be expensive.

Repairs

0800 107 0712

General enquiries

0800 107 0713

Scania House, 17 Amwell Street,

Hoddesdon EN11 8TS

8.30-5.30pm Monday to Thursday / 8.30-5.00pm Friday

Drop in or make an appointment. You can come to

us or we can come to you. Just give us a call.

Making payments

By phone call 01992 454 475 or freephone

0800 0483 632* anytime. Online:

www.b3living.org.uk/pay-online

You will need your tenant reference number,

address, and a valid debit or credit card.

We will be closed:12 noon Christmas Eve till 8.30am 30 December.

12 noon New Year’s Eve till 8.30am 2nd January.

Hard to read?

If you or someone

you know needs

this newsletter in

large print or on

CD, please call

01992 453 700.

Turkish

Italian

Lithuanian

Greek

Arabic

rsa, lütfen 01992 453

Se avete bisogno di aiuto per capire le informazioni contenute nel presente documento, siete pregati di telefonare allo 01992 453 700. Possiamo inoltre f

If you need help to understand the information in this

document, please phone 01992 453 700.

Jei turite klausimų del informacijos siame lankstinuke, prasom kreiptis

01992 453 700.