cx & sd training offerings - multifarious...
TRANSCRIPT
ADVANCED CUSTOMER
JOURNEY MAPPING -
SOFTWARE
This workshop covers all the foundations of customer journey
mapping but also includes a technical element focused on how
to use software for effective Journey Management. It covers
how to bring the map to life, report & validation and the
journey view - telling the story to stakeholders helping you
identify gaps in your service that cause frustration and highlight
opportunities to enhance the experience.
Day 1
Foundations of Customer
Journey Mapping
How to bring customer
journey map to life
Day 2
How to link touchpoints to
initiatives & How to
operationalise the outputs
Day 3
Advanced Customer Journey Mapping - Software
COURSE OUTLINE
Reporting & Validation
Journey View - telling the
story to stakeholders
How to be more effective
with our stakeholder
playbacks
Best practices to bring the
Map to life
Our happy customers include
Ready to sign up?
You can sign up by dropping us an email at [email protected]
Need to find out more?If you have any questions or need additional information, please do not
hesitate to contact us;
+44 207 096 0546
experience.multifarious.co