cw9z62-intro to communicative skills
TRANSCRIPT
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INTRODUCTIONINTRODUCTION
TOTOCOMMUNICATIVECOMMUNICATIVE
SKILLSSKILLS
Lesson # CW9Z62
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The mistaken notion that this
is an English class upsets people
early on, and some neverrecover.
-Anonymous
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COMMUNICATIONCOMMUNICATION
COMMUNICATION IS THE
EXCHANGE OR FLOW OF
INFORMATION OR IDEAS FROMTHE SENDER TO THE RECEIVER.
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EFFECTIVE COMMUNICATIONEFFECTIVE COMMUNICATION
OCCURS WHEN THE RECEIVER
UNDERSTANDS THE SAME
MESSAGE THE SENDER INTENDSTO TRANSMIT.
THE SUCCESSFUL EXCHANGE OF
INFORMATION.
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80%
HOW WE COMMUNICATEHOW WE COMMUNICATE
FACE TO FACE
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TYPES OF COMMUNICATIONTYPES OF COMMUNICATION
VERBAL
NON-VERBAL
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COMMUNICATION BARRIERSCOMMUNICATION BARRIERS
LANGUAGE BARRIERS
DIFFERENT COMMUNICATION STYLES
PHYSICAL BARRIERS
PERCEPTUAL BARRIERS
NOISE
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WRITING
TELEPHONIC/RADIO60%
80%
40%
HOW WE COMMUNICATEHOW WE COMMUNICATE
FACE TO FACE
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IN THE FIRSTIN THE FIRST
SIX MONTHS...(ON AVERAGE)SIX MONTHS...(ON AVERAGE)
2 REPORTS OF SURVEY
12 COUNSELING STATEMENTS
4 EFFICIENCY REPORTS2 SOPS
6 OPERATIONS ORDERS
10 MEMORANDUMS
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WHY WRITE WELL?WHY WRITE WELL?
SOLDIERS
CREDIBILITY
EXPRESSION
VISIBILITY
CONVEY COMMANDERS INTENT
TIME MANAGEMENT
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ARMY WRITINGARMY WRITING
THE STANDARDTHE STANDARD
EFFECTIVE ARMY WRITING ISWRITING THE READER CAN
UNDERSTAND IN A SINGLE, RAPIDREADING. IT IS GENERALLY FREE
OF ERRORS IN SUBSTANCE,
ORGANIZATION, STYLE ANDCORRECTNESS.
AR 25-50
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ONE IN THE SAMEONE IN THE SAME
Definition of Effective Communication:
The receiver understands the same
message the sender intends to
transmit. The successful exchange ofinformation.
The Army Standard: Effective Army
writing is writing the reader canunderstand in a single, rapid reading.
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MAKE THESE TWOMAKE THESE TWO
CHANGES NOW:CHANGES NOW:
1. PUT THE BOTTOM LINE UP
FRONT.
2. USE THE ACTIVE VOICE INSTEAD
OF THE PASSIVE VOICE. AR 25-50
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THE OLD WRITING PROCESSTHE OLD WRITING PROCESS
RESEARCH
PLAN
DRAFT
REVISE
PROOF
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THE NEW WRITING PROCESSTHE NEW WRITING PROCESS
WRITINGWRITING
PREWRITINGPREWRITING REWRITINGREWRITING
rganizationrganization
AnalyzeAnalyze
PurposePurpose To DirectTo DirectTo InformTo Inform
To PersuadeTo Persuade
SubstanceSubstanceBottom LineBottom Line
Check SOSCCheck SOSC
AudienceAudience
EditEdit
InformationInformation
DumpDump
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THE FOUR ELEMENTS OFTHE FOUR ELEMENTS OF
COMMUNICATIONCOMMUNICATION
SUBSTANCE
ORGANIZATION
STYLE
CORRECTNESS
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SUBSTANCESUBSTANCE
MAIN IDEA (BOTTOM LINE)
ALL SUPPORTING IDEAS
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Everyone will now be mobilized, andall boys old enough to carry a spear
will go to Addis Ababa. Married menwill take wives to carry food andcook. Those without wives will take
any woman without a husband.Women with small babies need notgo. The blind, those who cannot walk
or for any reason cannot carry aspear are exempted. Anyone elsefound at home after receipt of thisorder will be hanged.
Haile Selassie,
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ORGANIZATIONORGANIZATION
BOTTOM LINE UP FRONT
SUPPORTING FACTS IN LOGICALORDER
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There are many reasons why I chose to become anThere are many reasons why I chose to become an
officer. The most important reason is the increasedofficer. The most important reason is the increased
pay that an officer receives. In addition, an officerpay that an officer receives. In addition, an officerhas a better love life than soldiers. The night life ishas a better love life than soldiers. The night life is
great in Columbus. However, it is also good ingreat in Columbus. However, it is also good in
Minneapolis. The lakes in Minneapolis make theMinneapolis. The lakes in Minneapolis make the
the city an enjoyable place in the summer. But thethe city an enjoyable place in the summer. But the
Minneapolis winters are as harsh as those inMinneapolis winters are as harsh as those in
Alaska. They are building a pipeline across theAlaska. They are building a pipeline across the
state of Alaska. The pipeline will carry oil. Ofstate of Alaska. The pipeline will carry oil. Ofcourse, if the pipeline breaks, the entire state willcourse, if the pipeline breaks, the entire state will
become polluted. The pollution is really bad in thebecome polluted. The pollution is really bad in the
Great Lakes. Something must be done about it.Great Lakes. Something must be done about it.
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STYLESTYLE
USE THE ACTIVE VOICE
ELIMINATE JARGON
KEEP CLARITY INDEX BELOW 40
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The Commander desires thatmeasures employing chemical
defoliant dispersal and/or mechanical
means be implemented to facilitate areduction in the growth of non-
cultivated vegetation adjacent to this
facility.
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KILL THE WEEDS AROUND
THE BUILDING.
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CORRECTNESSCORRECTNESS
SENTENCE CONSTRUCTION
SPELLING
PUNCTUATION
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CLOSINGCLOSING
THINK OF WRITING AS A
PROCESS INSTEAD OF AN EVENT.
ENSURE YOUR INTENT WILL BE
UNDERSTOOD BY THE RECEIVER.