Helen Hendrickson

91 Ashby Rd,Tamworth, Staffordshire. B79 8RN

Home 01827 730 125 Mobile 07733 882 311E-mail: helen@cencc.com

INTRODUCTION

Originally Qualified as a Speech Therapist in the UK Helen has numerous Academic and vocational accolades ,honours, appointments and public recognition /honorary appointments for all her work . Promoted to an Executive Board role very rapidly whilst maintain Academic activity and wrote many publications ,conference appearances and published work in the field of communication for public service and small business/corporate training

Selected by UK NHS Central Government for international leadership action learning course (MBA equivalent ) resulting in Business analyst re Change management ,Quality Improvement ,Leadership ,Modernisation and ALL aspects of Communication/Information management Academically accomplished to postgraduate level in research and management, with many career accolades and published work in specialist field of adaptive communications disability and sensory impairmentHelen worked in public health NHS Speech Therapy roles initially with secondments and promotions to general management and international Academic and honorary roles Latterly her consultancy as The Speech Specialist elocution accent and voice teacher lead to work in private sectors with small businesses up to ionternational blue chip clients training executives Skilled and Accepted Leader in theory and practice of Communication – written ,electronic, inter-personal and CorporateHelen is now the UK top speech language and communications consultant featured on BBC news radio http://www.bbc.co.uk/news/uk-16630260 offering individual and corporate communication training face to face , in the workplace and internationally via Skype in current role as consultant ‘elocution ‘tutor http://www.thetutorpages.com/tutor/helen-hendrickson She has Worked in uk and Jamaica via online teaching (.Part time employment over past three years as have lived six months on/off in Jamaica becoming Jamaican national by marriage and developing Reggae Industry links

OCCUPATIONAL HISTORY

PRINCIPAL CONSULTANT/CEO The Speech Specialist consultancy2012-CURRENT As principal consultant and CEO delivers corporate communication trainer/consultant ref business related communication skills:- interpersonal corporate and business to client communications via webmedia, written and spoken means

ITrain individuals mainly professionals and professional voice users in speech voice and accent business skills and interpersonal verbal and non verbal techniques.For full details please visit my Tutor pages profile see link below .http://www.thetutorpages.com/tutor/helen-hendrickson

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2008-2012 Central Communication Consultancy

L MANAGEMENT CONSULTANCY and VIZECH I.T LTD LECTUS MANAGEMENT CONSULTANCY (ASSOCIATE )

Business Development /Corporate communications Consultant

Business analyst re Change management ,Quality Improvement ,Leadership,Modernisation and ALL aspects of Communication/Information management

Subject matter expert in Information management and Corporate Governance and Accomplished Corporate documentation reviewer in line with information and accessibility

legislation and communications and orgabnisational pr consultant speciality producing messaged media for hard to reach client/customer groups and for effective top down and bottom up communication within organisations and from business to business (all sectors)

Consultant /Expert in Customer and Corporate communication fromindividual and group interpersonal skill level to corporate pr and internal and external audit of effectiveness of organisational communications in spoken written or electronic web media Knowledgeable re Commerce and business practice in operational and strategic/policy domains across many roles and service sectors in commerce and industry

Trained facilitator in breakthrough communications ,Information management and flow and customer and business to business networking and best practice e.g presentation,negotiation ,interview and webconferencing/electronic communication skills

Business analyst re Change management ,Quality Improvement ,Leadership Trainer of call centre and care staff in international businesses re delivery tone and

manner.trainer and assessor many courses from certificate to postgraduate level students.planned designed implemented and audited management and personal employee continuous improvement and quality initiatives via frameworks and agreed best practice and industry standards

2008-2010 North Warwickshire NHS Trust .Specialist Speech and Language Therapist

Secondment to older adult mental health service to scope role of communication specialist and implement research

Clinical communication skills analyst for speech language and written communications in public services for disabled sectors

Trained whole district all staff in people skills and customer services Pioneered the development of a communication service for deaf blind and multiply disabled

clients (mdvi ) Scoped requirements including quantitative and qualitative needs profile for service planning

and development of specialised services Delivered training sessions for staff and carers Multi-disciplinary team member worked across medicine social care and educationbal settings

2006-2008 North Warwickshire NHS Trust Head of Children’s (SALT) Service/Acting Service General Manager Board level responsibility for Corporate Governance,Customer service and information publication and quality.Budget holder.operational and strategic management roles

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Selected by board to be trained by NHS MODERNISATION AGENCY and KINGS FUND policy advisors to government re international improvements in Health care

Lead service through significant change management project :-Delivered a review of Autism practice

Developed prioritisation system and undertook best value review Undertook ‘cultural raid’ of trust as part of the Kings fund clinical leaders programme Championed good communication practice across trust Devised and implemented prioritisation project Co-lead major re-grading activities Developed and implemented evidence based ‘care pathways’, using process mapping. Re-

engineering techniques for service improvement BTEC Course Tutor for (SALT) assistants planned and delivered lectures Member of interagency (education/health) commissioning group Co-opted member of trust intranet development group Commissioner with education and social care contracts for central uk region

2004-2006 Premier Health NHS Trust (Staffordshire) Acting Service Manager (Learning Disability Service)

Represented service on joint investment, strategy and health improvement groups Initiated development of multidisciplinary pathway for dysphasia management Successfully managed multidisciplinary teams including:

o Community learning disability teamo Respite provisionso Day centre serviceso Social care homes

Member of trusts clinical governance group and general management team Lead electronic health records change Lead Intranet development Developed integrated care pathways Rolled out National Service framework and agenda for change job evaluation

2002-2004 Premier Health NHS Speech and Language Therapist

Delivered research to improve services for people with learning disabilities and additional sensory impairment

Managed sensory impairment team Trained clinical and medical and social care staff in communication methodology

1990-2001 North Warwickshire NHS Trust

Speech and Language Therapist/Specialist

Provided clinical speech and communication services to range of requirements:-o Special hospital and secure unit - Brooklands Child development centre

1990-2001 North Warwickshire NHS Trust Speech and Language Therapist/Specialist (contd)

o Special schoolso Preschool children

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o Developed specialism in sensory impairment

Education (Academic)Kings fund London 2006MBA equivalent in international organisational development and leadership skills 2008

University of Birmingham 2004 – 2006MPhil/Phd (Partially Completed) Visual impairment and communication systems

University of Central England 1985 – 1989BSc (Hons) Speech and Language Pathology and Therapeutics

Bablake School, Coventry 1982 – 1989A levels French (B), English (A), Economics (C), General Studies (A)8 o levels

Other Vocational training (NHS )

Makaton sign language Derbyshire Language scheme European computer driving licence Health and Safety and all mandatory staff training as attendee and manager rolling out to staff groups Eating and swallowing disorder Disability legislation Clinical audit and outcome management BUDGET MANAGEMNET AND BEST VALUE Evidence based practice and outcome measurement Clinical governance and performance management (1 year action research project nhs modernisation

agency ) Job evaluation Assertiveness Staff supervisory frameworks and performance management and development KLegislation and best practice in Health service delivery and design Audit Self managed teams Research methgodology Data oprotection and legislation re information accessibility and standards of information Project management Disability diversity and inclusive practice Social role valorisation/customer service Chld protection Data protection and accessibility of information Record keeping

As career progressed I taught and rolled out many of the above having attended them as staff member prior to promotion.I attended many other mandatory courses e.g Health and safety and as I worked with different disability groups attented continuous professional development courses to enable me to work with new needs

Professional Memberships/affiliations Member Royal College of Speech and Language Therapists (MRCSLT )

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Published Research/Academic acoladesWrote and published a series of research articles for the Royal National Institute for the Blind (RNIB) that was-Published in RNIB ‘Eye Contact’ Magazine

Reprinted in Speech and language therapy (SALT) bulletins and ‘Human Communication’ journals

Published works included in current textbooks used by universities teaching visual impairment and SALT.

Numerous publications FOR Speech Therapy professional journals Nhs strategy and policy documeents

Guest Speaker –International Conferences

International and national conferences in Speech Therapy and alternative and augmentative communication sign and symbol systems for deaf, blind and sensory impairments

Royal College Golden Jubilee conference International communication aids conference guest SENSE national conference

Lecturing and training (language communication , disability and information management for various sectors and professional groups.Public and private sector

University of Birmingham (Post Graduate) - Visual impairment and language development Bourneville and Noirth Warwickshire colleges- Makaton sign and communication/disability

issues Numerous to care staff in NHS (NVQ LEVEL ) Trained facilitator and business analyst

ACADEMIC/HONORARY ROLES

Chair of Intranet development committee

National Specialist Advisor (Visual Impairment)Royal College of Speech and Language Therapists

ReviewerBritish Institute of Learning Disabilities (BILD) – Research articles

HOBBIES AND INTERESTS

Classical and jazz musician Competitive horse rider/owner Cooking and Gardening Medieval Re-enactment Professional and technical writing

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Acting

VOLUNTARY WORK

Former secretary Belgrade youth theatre Former chair Coventry twins club Uk fundraiser Negril International hospital Jamaica Co opted school governor

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