Senior Sales/Customer service Personel

Detail oriented, consumer, Target and Competitive analysis, and research focused

A result oriented professional with working experience in the field of Sales and Marketing within retails industry of household appliances.

8+ years of experience in UAE retail industry and customer service management.

Solid practical knowledge and experience with detailed tasks of Sales and Marketing operations.

Possess the financial acumen & commercial flair needed to understand diverse market & identify potential opportunities.

Enthusiastic problem-solver with keen ability to rapidly assess diverse situational challenges, develop action plans, and lead team to meet or exceed targeted goals

Share best practices, ideas, approaches, know-how, cross-selling opportunities, and market-knowledge between various market groups across the Company.

Build productive customer interaction by effectively participating in meeting with clients & providing support.

Able to provide excellent customer service and maintain relations with both, customers and vendors, by resolving their related issues.

Posses a valid UAE driving license with good familiarity of Dubai roads. Working proficiency in English, Hindi and Malayalam.

Crescent General Trading LLCSenior Sales Coordinator/ Customer Sales Executive

Dubai, UAE April, 2008 to Present

Responsibilities Deal with buyers, store managers and regional managers of major retail

chains. Plan, implement, and manage areas of responsibility to facilitate continuous improvement and personal growth while supporting company goals, missions, and vision

Develop new and fresh strategies to respond to high-volume client concerns and meet budget guidelines. Achieve sales target by using advanced sales techniques and focusing on up selling and cross selling

Understand and provide assistance in satisfying customer needs and queries about products, prices, services and assisting them on products best suited to their needs

Identify business opportunities by identifying prospects and evaluating their position in the industry; researched and analyzed sales options

Generate and maximize the sales of through self-generated client leads, meet and exceed the sales targets defined by the management

Understand and attend to clients’ needs and provided information on the best price, and advice on forthcoming product developments and discussed special promotions according to customer requirements to

Progressive Sales professional with rapid career progression and record of over 13 years of Gulf work experience. Delivers exceptional results by identifying and qualifying potential opportunities / leads and offering customers the right product through customized solutions. Responsible for managing stock levels and merchandising the product range to enhance the Brand Image. Develops and executes strategies to win from relationship building strategies to negotiating and closing the sale. Having a proven track record of quickly understanding sales, customer service and marketing campaign mission, vision and objective and then communicating

Customer Management Financial Accounting English- basic Arabic Typing Process Improvement Vendor Management Analytical & Interpersonal

Skills Negotiations Account Management Customer Retention

Bachelor of Science in Chemistry (1996) Calicut University – Government Victoria College, India Diploma in web centric computing, NIIT – Coimbatore, India

Areas of Expertise

Education

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