P1 / HAPPY NEW YEAR

Here’s to another year

CUSTOMER SERVICE

How Water-Right is better serving you.

P2 / INDUSTRY ARTICLE

Water Softeners. Easy or hard on a septic system?

EMPLOYEE SPOTLIGHT

Meet Donna Pagel

GRUETT GROANERS

P3 / TECH TIPS

Sanitizer Series is ‘Stuck’Backwash Error

KURT’S KORNER

Anniversary datesPricing changes

NGWA Expo 2013

P4 / UPCOMING EVENTS

Don’t feel left out - Find out when events are happening.

1900 PROSPECT COURT, APPLETON, WISCONSIN 549141.800.777.1426 water-right.com

WINTER EDITION 2014

Knowing is not enough; we must apply. Willing is not enough; we must do.- Johann Wolfgang von Goethe

Upcoming EVENTS

FEBRUARY 20146-7 Mountain States Ground Water Association Laughlin, NV

7 South Carolina Ground Water Association Columbia, SC

18-20 Nebraska Well Drillers Association Kearney, NE

18-21 Virginia Water Well Association Richmond, VA

24-28 Rural Water Association of Utah St. George, UT

MARCH 201416-18 WateReuse California Annual Conference Newport Beach, CA

18-21 Water Quality Association Aquatech Orlando, FL

20-22 Tennessee Water Well Association Gatlinburg, TN

28-29 Pacific NW Ground Water Expo Portland, OR

Happy New Year!The Water-Right School in February was canceled due to scheduling conflicts.Call Vicki at 800-777-1426 if you areinterested in our next school in April.

Customer Service ...changes are here!

By now the holidays have come and gone, and you’ve had another year filled with warm memories of times spent with family and friends. Hopefully when you reflect back on your business for 2013, it will give you the same warm feelings.

In looking back at our 50th year in business, it was an extremely busy one. The acquisition of CustomCare, the groundbreaking and continued construction of the new Water-Right offices and warehousing, and the internal re-structuring of Water-Right.

We at Water-Right have much to be thankful for; we have been fortunate that business has never been better, that we continue to attract and retain

good customers, and thankful that the “999” error did not kill us all. We are especially thankful to all of you, our current customers, for your support and most importantly your understanding.

With this New Year comes great excitement, moving into our new offices, a “remake” of the Water-Right product lines, including CustomCare as its commercial/industrial division, and of course some new technology that will be introduced.

Here’s to 2014, may it be successful and filled with warm memories like 2013!

Submitted by Kurt Gruett

Submitted by Derick Wasinger

Look Us Up! Just search “WaterRightQualityWaterForLife”

It was mentioned months ago that this would be a gradual change, I am writing this to let you know that this change is near completion. Over the last 3-4 months we have continued to increase the amount of responsibilities that customer service is handling. In turn, we have also reduced the “customer

service” phone calls and responsibilities that technical service has historically taken. This change has enabled technical service to be more efficient to responding to calls in the field and at your office.

We appreciate your patience since we are ultimately trying to make service at Water-Right top priority for our customers. Even though

there may be some bumps along the way, we hope that over the next six months to have everything ironed out so we can help you in the best and most efficient way possible.

The new customer service division includes Derick Wasinger, Ethan Granger, Michelle Babbitts, Jim O’Leary, and Whitney Kilpatrick.

As many of you may have read in the summer and fall edition of Speaking Softly, Water-Right has been going through some internal restructuring, namely, the true separation of the customer service and technical service groups.

Orders can now be e-mailed to the following e-mailaddress: orders@water-right.com

With this change, we moved people from different areas within Water-Right to customer service. Everybody that has been moved, has come from other departments within the company where they had varying amounts of responsibilities that will carry over into their new positions. All of us have been learning new aspects of our jobs and even with a few bumps in the road, we are getting a true handle on it. We are continuously improving our workflow process and with the anticipated January move into Water-Right’s new office building, we should be able to service you better.

Donna Pingel has been employed by Water-Right since January 1, 2013 when CustomCare was acquired. Donna has worked for CustomCare since October of 2005 doing a wide variety of office duties. Now, Donna’s main focus is invoicing customers. She also helps out in any way she can with other office duties. Donna says, “I’m lucky to work with some great people. I enjoy the opportunity to continually improve.”

When asked what she likes to do in her spare time, Donna didn’t hesitate to reply, “I love to spend time walking with friends, snowshoeing in a fresh snow, kicking back to read a good book, and occasionally going on a road trip for wine tasting.” She also loves taking care of her home, spending time with friends and family, and watching college baseball.

Donna has two sons, Troy and Mason. Troy, the oldest, is 24 and is a recent graduate of UW-Madison and holds a degree in Chemical Engineering. Mason, who is 21, is a junior at Western Illinois where he is pursuing a degree in Engineering Technology. He is also a pitcher on the school’s baseball team.

Apart from Water-Right, something we found interesting about Donna is that she used to live in Savannah, Georgia for a short time and she is now hooked on visiting historical sites and spending time near the ocean - both of which she hopes to do more of in the future.

Water Softeners Do Not Harm Septic Systems

We have on report and have witnessed, on rare occasions, the Impression® Series Air Iron and Sulfur units get stuck in the “Backwash Air

Cycle” with one second left, in the last movement. The software version

on the board is J103.1.

If you see this happening in the field, we suggest you do a “soft” reset on the

board (push Next and Regen at the same time for 3 seconds).

On a couple of occurences it has fixed the problem. If the problem continues, then we suggest a board replacement.

We are not sure yet why this is happening, but our programmers have come up with a “patch” in the software for the J103.1 boards. Boards with the J103.2 designation have this patch. This “patch” prevents the controller from stalling in the backwash air position.

This is a very rare occurrence and we want to bring itto your attention.If you do run across this error, please call technical service at 1-800-777-1426.

Kurt’s KORNER

‘Stuck’ in Backwash Error

Another successful show at NGWA has passed. This year NGWA was held in December at the Music City

Center in Nashville. We had plenty of foot traffic and were pleased to visit with many customers and friends. We

had the pleasure of meeting new faces, building relationships, and learning more about ground water issues that

are found out in the field. We are also celebrating one year of working with the folks at Driller Services, Inc.

NGWA 2013 Nashville, TN

Employee Spotlight Donna Pingel

Water softeners set with appropriate salt

efficiency do not harm septic systems and may

actually help them, according to a study released

in April by the Water Quality Association.

The WQA Research

Foundation

commissioned

Virginia Polytechnic

Institute and State

University to conduct

independent and

scientific testing on

the issue in 2012. The result is an

official report, “Changes in Septic Tank Effluent

Due to Water Softener Use.” Nearly $100,000

was invested for this 18-month study, which

included many site visits and the work of

numerous trained experts from WQA, NOWRA,

regulators and NSF International.

According to the authors of the study,

“The data indicates that the use of efficiently

operating water softeners improves septic tank

performance, while the use of very inefficient

home softeners may have a negative effect on

solids discharged to the drain field. The level of

impact to the septic system will depend on the

level of hardness in the water,

whether the regeneration

waste is discharged to the

septic tank, and the amount

of excess sodium present in

regeneration wastes.”

“Softeners are often the

enabling technology that keep

our houses running effectively by preventing

damaging scale build up,” said Dave Haataja,

executive director of WQA. In areas with

especially hard water, softeners are a necessity

for anyone who doesn’t want to constantly buy

new appliances and replace pipes and fixtures.

Comprehensive independent studies have also

shown many other practical advantages: Saving

energy and money, reducing the use of harmful

detergents, and keeping our landfills a little less

full.

Submitted by Jeff O’Callaghan >> READ MORE ONLINE AT WWW.WQA.ORG What are mixed emotions?Mixed emotions are when your mother-in-law drives off a cliff in your new Cadillac.

Why are they called apartments when they are together?

Be true to your teeth or your teeth will be false to you.

A funeral service is being held for a woman who has just passed away. At the end of the service the pallbearers are carrying the casket out when they accidentally bump into a wall, jarring the casket.

They hear a faint moan. They open the casket and find that the woman is actually alive! She lives for ten more years, and then finally dies.

A ceremony is again held at the same place, and at the end of the ceremony the pallbearers are again carrying out the casket. As they are walking, the husband cries out, “Watch the wall!”

CELEBRATING ANNIVERSARIES!Please help us celebrate employee anniversaries this winter for their years of service to Water-Right.

Employee Hire Date YearsBen Bartol 2/1/93 21Jeff O’Callaghan 12/1/97 17Rayne Furstenberg 1/1/99 15Michael Furstenberg 1/1/99 15Brian Peterson 2/18/02 12Tom Tegen 3/10/03 11RJ Burke 2/18/08 6Richard Peterson 3/3/08 6Donna Roemer 12/7/09 4Ethan Granger 1/9/12 2Tom Vandehei 1/24/12 2Brandon Peters 1/1/13 1Tim Marek 1/1/13 1Gary Matusin 1/1/13 1Donna Pingel 1/1/13 1Dan Peters 1/1/13 1Katie Stingle 1/7/13 1Kevin Osborn 1/14/13 1

Thank you to all for your continued dedication

and hard work!

GruettGROANERS

“Softeners are often the enabling technology that keeps our houses running effectively by preventing damaging scale build up”, said Dave Haataja, executive director of WQA.

“Donna has a wonderful personality and is great to work with, you can tell that she truly loves her job and she does a great job for Water-Right,” says

Vicki VanStraten, office manager.

TECH TIPSSubmitted by Ben Bartol

Celebrating One Year with Drillers Service, Inc. (from left to right) Maxine Mahoney,Rick Mahoney-Branch Manager, Kevin Hancock-VP of Sales and Marketing, Jim Inman-President and COO, Judy Redden-Executive Assistant CEO, and Richard Redden-CEO

One Year with DSI!

PRICE INCREASESPlease watch for announcements of pending price increases. Although undetermined at this time, some costs will be going up, particularly in the “Specialty Products Catalog”. Unit and parts pricing are being reviewed now. We will keep you posted on any price changes that may affect your orders.

Donna Pingel has been employed by Water-Right since January 1, 2013 when CustomCare was acquired. Donna has worked for CustomCare since October of 2005 doing a wide variety of office duties. Now, Donna’s main focus is invoicing customers. She also helps out in any way she can with other office duties. Donna says, “I’m lucky to work with some great people. I enjoy the opportunity to continually improve.”

When asked what she likes to do in her spare time, Donna didn’t hesitate to reply, “I love to spend time walking with friends, snowshoeing in a fresh snow, kicking back to read a good book, and occasionally going on a road trip for wine tasting.” She also loves taking care of her home, spending time with friends and family, and watching college baseball.

Donna has two sons, Troy and Mason. Troy, the oldest, is 24 and is a recent graduate of UW-Madison and holds a degree in Chemical Engineering. Mason, who is 21, is a junior at Western Illinois where he is pursuing a degree in Engineering Technology. He is also a pitcher on the school’s baseball team.

Apart from Water-Right, something we found interesting about Donna is that she used to live in Savannah, Georgia for a short time and she is now hooked on visiting historical sites and spending time near the ocean - both of which she hopes to do more of in the future.

Water Softeners Do Not Harm Septic Systems

We have on report and have witnessed, on rare occasions, the Impression® Series Air Iron and Sulfur units get stuck in the “Backwash Air

Cycle” with one second left, in the last movement. The software version

on the board is J103.1.

If you see this happening in the field, we suggest you do a “soft” reset on the

board (push Next and Regen at the same time for 3 seconds).

On a couple of occurences it has fixed the problem. If the problem continues, then we suggest a board replacement.

We are not sure yet why this is happening, but our programmers have come up with a “patch” in the software for the J103.1 boards. Boards with the J103.2 designation have this patch. This “patch” prevents the controller from stalling in the backwash air position.

This is a very rare occurrence and we want to bring itto your attention.If you do run across this error, please call technical service at 1-800-777-1426.

Kurt’s KORNER

‘Stuck’ in Backwash Error

Another successful show at NGWA has passed. This year NGWA was held in December at the Music City

Center in Nashville. We had plenty of foot traffic and were pleased to visit with many customers and friends. We

had the pleasure of meeting new faces, building relationships, and learning more about ground water issues that

are found out in the field. We are also celebrating one year of working with the folks at Driller Services, Inc.

NGWA 2013 Nashville, TN

Employee Spotlight Donna Pingel

Water softeners set with appropriate salt

efficiency do not harm septic systems and may

actually help them, according to a study released

in April by the Water Quality Association.

The WQA Research

Foundation

commissioned

Virginia Polytechnic

Institute and State

University to conduct

independent and

scientific testing on

the issue in 2012. The result is an

official report, “Changes in Septic Tank Effluent

Due to Water Softener Use.” Nearly $100,000

was invested for this 18-month study, which

included many site visits and the work of

numerous trained experts from WQA, NOWRA,

regulators and NSF International.

According to the authors of the study,

“The data indicates that the use of efficiently

operating water softeners improves septic tank

performance, while the use of very inefficient

home softeners may have a negative effect on

solids discharged to the drain field. The level of

impact to the septic system will depend on the

level of hardness in the water,

whether the regeneration

waste is discharged to the

septic tank, and the amount

of excess sodium present in

regeneration wastes.”

“Softeners are often the

enabling technology that keep

our houses running effectively by preventing

damaging scale build up,” said Dave Haataja,

executive director of WQA. In areas with

especially hard water, softeners are a necessity

for anyone who doesn’t want to constantly buy

new appliances and replace pipes and fixtures.

Comprehensive independent studies have also

shown many other practical advantages: Saving

energy and money, reducing the use of harmful

detergents, and keeping our landfills a little less

full.

Submitted by Jeff O’Callaghan >> READ MORE ONLINE AT WWW.WQA.ORG What are mixed emotions?Mixed emotions are when your mother-in-law drives off a cliff in your new Cadillac.

Why are they called apartments when they are together?

Be true to your teeth or your teeth will be false to you.

A funeral service is being held for a woman who has just passed away. At the end of the service the pallbearers are carrying the casket out when they accidentally bump into a wall, jarring the casket.

They hear a faint moan. They open the casket and find that the woman is actually alive! She lives for ten more years, and then finally dies.

A ceremony is again held at the same place, and at the end of the ceremony the pallbearers are again carrying out the casket. As they are walking, the husband cries out, “Watch the wall!”

CELEBRATING ANNIVERSARIES!Please help us celebrate employee anniversaries this winter for their years of service to Water-Right.

Employee Hire Date YearsBen Bartol 2/1/93 21Jeff O’Callaghan 12/1/97 17Rayne Furstenberg 1/1/99 15Michael Furstenberg 1/1/99 15Brian Peterson 2/18/02 12Tom Tegen 3/10/03 11RJ Burke 2/18/08 6Richard Peterson 3/3/08 6Donna Roemer 12/7/09 4Ethan Granger 1/9/12 2Tom Vandehei 1/24/12 2Brandon Peters 1/1/13 1Tim Marek 1/1/13 1Gary Matusin 1/1/13 1Donna Pingel 1/1/13 1Dan Peters 1/1/13 1Katie Stingle 1/7/13 1Kevin Osborn 1/14/13 1

Thank you to all for your continued dedication

and hard work!

GruettGROANERS

“Softeners are often the enabling technology that keeps our houses running effectively by preventing damaging scale build up”, said Dave Haataja, executive director of WQA.

“Donna has a wonderful personality and is great to work with, you can tell that she truly loves her job and she does a great job for Water-Right,” says

Vicki VanStraten, office manager.

TECH TIPSSubmitted by Ben Bartol

Celebrating One Year with Drillers Service, Inc. (from left to right) Maxine Mahoney,Rick Mahoney-Branch Manager, Kevin Hancock-VP of Sales and Marketing, Jim Inman-President and COO, Judy Redden-Executive Assistant CEO, and Richard Redden-CEO

One Year with DSI!

PRICE INCREASESPlease watch for announcements of pending price increases. Although undetermined at this time, some costs will be going up, particularly in the “Specialty Products Catalog”. Unit and parts pricing are being reviewed now. We will keep you posted on any price changes that may affect your orders.

P1 / HAPPY NEW YEAR

Here’s to another year

CUSTOMER SERVICE

How Water-Right is better serving you.

P2 / INDUSTRY ARTICLE

Water Softeners. Easy or hard on a septic system?

EMPLOYEE SPOTLIGHT

Meet Donna Pagel

GRUETT GROANERS

P3 / TECH TIPS

Sanitizer Series is ‘Stuck’Backwash Error

KURT’S KORNER

Anniversary datesPricing changes

NGWA Expo 2013

P4 / UPCOMING EVENTS

Don’t feel left out - Find out when events are happening.

1900 PROSPECT COURT, APPLETON, WISCONSIN 549141.800.777.1426 water-right.com

WINTER EDITION 2014

Knowing is not enough; we must apply. Willing is not enough; we must do.- Johann Wolfgang von Goethe

Upcoming EVENTS

FEBRUARY 20146-7 Mountain States Ground Water Association Laughlin, NV

7 South Carolina Ground Water Association Columbia, SC

18-20 Nebraska Well Drillers Association Kearney, NE

18-21 Virginia Water Well Association Richmond, VA

24-28 Rural Water Association of Utah St. George, UT

MARCH 201416-18 WateReuse California Annual Conference Newport Beach, CA

18-21 Water Quality Association Aquatech Orlando, FL

20-22 Tennessee Water Well Association Gatlinburg, TN

28-29 Pacific NW Ground Water Expo Portland, OR

Happy New Year!The Water-Right School in February was canceled due to scheduling conflicts.Call Vicki at 800-777-1426 if you areinterested in our next school in April.

Customer Service ...changes are here!

By now the holidays have come and gone, and you’ve had another year filled with warm memories of times spent with family and friends. Hopefully when you reflect back on your business for 2013, it will give you the same warm feelings.

In looking back at our 50th year in business, it was an extremely busy one. The acquisition of CustomCare, the groundbreaking and continued construction of the new Water-Right offices and warehousing, and the internal re-structuring of Water-Right.

We at Water-Right have much to be thankful for; we have been fortunate that business has never been better, that we continue to attract and retain

good customers, and thankful that the “999” error did not kill us all. We are especially thankful to all of you, our current customers, for your support and most importantly your understanding.

With this New Year comes great excitement, moving into our new offices, a “remake” of the Water-Right product lines, including CustomCare as its commercial/industrial division, and of course some new technology that will be introduced.

Here’s to 2014, may it be successful and filled with warm memories like 2013!

Submitted by Kurt Gruett

Submitted by Derick Wasinger

Look Us Up! Just search “WaterRightQualityWaterForLife”

It was mentioned months ago that this would be a gradual change, I am writing this to let you know that this change is near completion. Over the last 3-4 months we have continued to increase the amount of responsibilities that customer service is handling. In turn, we have also reduced the “customer

service” phone calls and responsibilities that technical service has historically taken. This change has enabled technical service to be more efficient to responding to calls in the field and at your office.

We appreciate your patience since we are ultimately trying to make service at Water-Right top priority for our customers. Even though

there may be some bumps along the way, we hope that over the next six months to have everything ironed out so we can help you in the best and most efficient way possible.

The new customer service division includes Derick Wasinger, Ethan Granger, Michelle Babbitts, Jim O’Leary, and Whitney Kilpatrick.

As many of you may have read in the summer and fall edition of Speaking Softly, Water-Right has been going through some internal restructuring, namely, the true separation of the customer service and technical service groups.

Orders can now be e-mailed to the following e-mailaddress: orders@water-right.com

With this change, we moved people from different areas within Water-Right to customer service. Everybody that has been moved, has come from other departments within the company where they had varying amounts of responsibilities that will carry over into their new positions. All of us have been learning new aspects of our jobs and even with a few bumps in the road, we are getting a true handle on it. We are continuously improving our workflow process and with the anticipated January move into Water-Right’s new office building, we should be able to service you better.