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-142- Last updated: 7/11/2014 product samples shipping brand packaging & labeling product information quality assurance overview purchase orders compliance HERE’S WHERE YOU ARE domestic shipping Shipping Authorization Request (SAR) Carton Requirements Packing Requirements Shipment Preparation and Loading Packing Slips import shipping drop ship On-site Inspection and Approval Required Documents Freight Terms and Freight Booking Carton Requirements Packing Requirements Container Loading Setting up for Drop Ship Fulfillment Options Drop Ship Data Exchange Non-Receipt Claims (NRC) PARTNER SUPPLY CHAIN REQUIREMENTS MANUAL: SHIPPING (DOMESTIC)

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-142- Last updated: 7/11/2014

product

samples shipping brand packaging

& labeling

product

information

quality

assurance

overview purchase

orders

compliance

HERE’S WHERE YOU ARE

domestic shipping

• Shipping Authorization Request (SAR)

• Carton Requirements

• Packing Requirements

• Shipment Preparation and Loading

• Packing Slips

import shipping drop ship

• On-site Inspection and Approval

• Required Documents

• Freight Terms and Freight Booking

• Carton Requirements

• Packing Requirements

• Container Loading

• Setting up for Drop Ship

• Fulfillment Options

• Drop Ship Data Exchange

• Non-Receipt Claims (NRC)

PARTNER SUPPLY CHAIN REQUIREMENTS MANUAL: SHIPPING (DOMESTIC)

-143- Last updated: 7/11/2014

Domestic Shipping 142

Table of Contents 143

Purpose and Objectives 144

Section Nomenclature 145

Requesting Approval to Ship: The SAR 146

Requesting Approval to Ship: Freight Terms and Carrier Booking 147

Carton Requirements: Construction And Dimensions 148

Carton Requirements: Strength Selection 149

Carton Requirements: Box Manufacturer’s Certificate (BMC) 151

Packing Requirements 152

Shipment Preparation and Loading 154

Packing Slips 162

TABLE OF CONTENTS

PARTNER SUPPLY CHAIN REQUIREMENTS MANUAL: SHIPPING (DOMESTIC)

-144- Last updated: 7/11/2014

PURPOSE & OBJECTIVES

Our Purpose

How This Section is Set Up

This section is designed to provide an overview of HSN’s Domestic Shipping requirements and recommendations, guide

you through the Domestic Shipping process, and give you an understanding as to how you and your products fit into that

process. There are six subsections, each detailing how we work with you to ensure the entire process goes smoothly:

• Section Nomenclature: A simple diagram to define key terms used in this section

• Requesting Approval to Ship: How to request HSN’s formal clearance to ship to HSN’s Fulfillment Centers

and detail on freight terms

• Carton Requirements: Guidelines for choosing the right construction and strength for the cartons used to

ship your products to HSN

• Packing Requirements: How to pack your product for effective shipment to HSN and efficient processing

• Shipment Preparation and Loading: Specifications for shipping the highest density that your product mix

allows to HSN

• Packing Slips: How to accurately detail all the products shipped on one Purchase Order (PO)

Though your product may not cross oceans or borders, getting it to HSN on time, intact and in perfect order still

requires a cooperative effort. From the way you pack your cartons, to the way the shipment is recorded and tracked,

each step in the Domestic Shipping process is critical to achieving a timely and cost effective delivery for everyone.

There are three phases to the Domestic Shipping process:

1. Submittal/Approval Phase – includes the completion, submittal, review and approval of your Shipping

Authorization Request form (SAR)

2. Packing/Shipping Phase – includes packing, recording and palletizing

3. Loading your product– onto the truck

This section will guide you through each of these phases and detail the people, processes and policies applicable to each

phase.

Key Contacts Domestic Shipping Questions

HSN Stock Photo

PARTNER SUPPLY CHAIN REQUIREMENTS MANUAL: SHIPPING (DOMESTIC)

Gil Kanner | Sr. Manager Inbound Logistics | 727.872.7833 | [email protected] Labeling | Shipping | Loadiing

Diane Houghton | Coordinator – Partner Shipping Compliance | 727.872.4537 |[email protected] Labeling | Shipping

Vendor Compliance | [email protected] General Questions

Traffic | [email protected] B2B Set Up & SAR Questions

-145- Last updated: 7/11/2014

To properly explain the requirements outlined in this section and to prevent any confusion, it’s necessary to designate

standardized names for each of the shipping and packaging components discussed.

For the purposes of this section, the following terms will apply:

• SKU – a single style, color or size variant that equates to a selling unit.

• Re-shipper Carton – a selling unit shipped in the packaging exactly as it will be sent to the customer. These

selling units will not be over-boxed in HSN Fulfillment for shipping to the customer.

• Master Carton – the grouping of multiple selling units in one master container.

• Palletized Load – the grouping of cartons being shipped to HSN Fulfillment Centers stretch-wrapped to a

pallet.

• Pallet – the wood platform upon which the palletized load is set.

• Floorloaded – Product put directly on the floor of a trailer without pallets

Identifying The Components Discussed in This Section

*Please note: The purpose of this Illustration is to define terminology only. Pallet loading patterns, carton configurations and sizes will vary

according to your specific product.

Palletized load

Pallet

Corner Posts

SECTION NOMENCLATURE

PARTNER SUPPLY CHAIN REQUIREMENTS MANUAL: SHIPPING (DOMESTIC)

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1. The PO number that details the product being shipped

2. The HSN Fulfillment Center that will receive the shipment (shipping to)

3. The Partner’s warehouse (shipping from)

4. Special Handling Instructions

5. Designated Freight Terms

• Prepaid – Product is shipped via Partner’s carrier at Partner’s Expense.

• Collect – Product is shipped via HSN’s carrier and is paid by HSN directly to the carrier

6. Required Ship Date (RSD) (as detailed in the PO) – the date the product is supposed to be ready to be

picked up by HSN’s carrier

7. Ready to Ship Date (as provided by the Partner) – Date product is actually ready to be picked up by

HSN’s Carrier

8. Carton Quantity (re-shipper or master carton) and Pallet Quantity. If Floorloading pallet quantity entered is

“0”.

9. Total Weight

10. Product Details – item description and style

REQUESTING APPROVAL TO SHIP: THE SAR

Submittal/Approval Starts with The SAR

Before shipping a product to HSN Fulfillment Centers, we require that a SAR (Shipment Authorization Request) be filled

out in HSN’s Partner Portal. This allows our Logistics Team to review the shipment information and make arrangements

for your products to be received by HSN. For step-by-step instructions on how to fill out a SAR, please go to Appendix C

at the end of this manual

When you are ready to ship your product, complete and submit the SAR form via HSN’s Partner Portal. Included in the

SAR is:

Please Remember

You will be given an opportunity to review the SAR in HSN’s Partner Portal before submitting it for approval. Please

take advantage of this opportunity and ensure that each and every piece of information on the SAR is accurate, up-

to-date and complete. Confirming all information will help ensure that your shipment makes it to our Fulfillment

Centers without delay, issue or added costs.

Once submitted, our Logistics Team will review the SAR; either approve or deny. You will receive an automatic

notification via HSN’s Partner Portal of the approval, or of the steps needed to obtain approval.

PARTNER SUPPLY CHAIN REQUIREMENTS MANUAL: SHIPPING (DOMESTIC)

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REQUESTING APPROVAL TO SHIP: FREIGHT TERMS AND CARRIER BOOKING

Freight Terms

HSN’s terms for domestic POs is Collect Freight.* Terms. This means that HSN will assign a carrier for pickup and

cover the shipping costs from your warehouse to the HSN Fulfillment Center or Showroom. However, under our

Master Terms you are responsible for your product until delivery at the applicable HSN facility. Allocation for

distribution of your product to the different HSN Fulfillment Centers will be specified on your PO.

*Note: Jewelry POs are typically prepaid. All freight terms are indicated on your PO.

1

west

coast

east

coast

2

4

3

PARTNER SUPPLY CHAIN REQUIREMENTS MANUAL: SHIPPING (DOMESTIC)

HSN Fulfillment Center Piney Flats

(warehouse 94)

857 Mountain View Dr.

Piney Flats, TN 37686-4913

HSN Fulfillment Center Fontana

(warehouse 96)

13423 Santa Ana Ave

Fontana, CA 92337

HSN Showroom

(warehouse 1)

2400 118th Ave No

St. Petersburg, FL 33716

1

4

2

3

HSN Fulfillment Center Roanoke

(App/Acc – warehouse) 93;

1 Avery Row

Roanoke, VA 24012

(Jewelry - warehouse 93) Note: Zip Code Different

1 Avery Row

Roanoke, VA 24157

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Carton Requirements: Choose The Right Carton

Whether it’s a re-shipper or a master carton, choosing the appropriate corrugated container is the first step in

ensuring your product ships and arrives in perfect condition and that the packaging passes the Package Integrity

Testing as outlined in the Quality Assurance section of this manual.

HSN has established the following requirements to help ensure that the size and construction of your cartons is

appropriate for the product your shipping:

A. All cartons must be constructed of A-, B-, or C-flute corrugate. E- and F-flute corrugate is not permitted for re-

shipper or master cartons.

B. The corrugation of the carton should run vertically (up and down) when the carton is in its intended

shipping/stacking orientation. Additionally, no flaps should be on a side face of the carton while in this

orientation.

C. Re-shipper cartons should measure no less than 8"L x 5"W x 4.5“H; however, if the width is greater than 6"W,

the minimum height is reduced to 3"H.

D. Master cartons for all products except Jewelry should measure:

• no less than 12"L x 12"W x 12"H +/- 2"

• no more than 23"L x 16"W x 14"H +/- 2"

E. Master cartons for Jewelry should measure:

• no less than 8"L x 5"W x 5"H

• no more than 24"L x 15"W x 13"H

F. All cartons should be of the appropriate size and shape to the items being shipped. Do not over-pack or under-

pack cartons.

G. All re-shipper cartons MUST be of consistent dimensions and weight for each sku.

PARTNER SUPPLY CHAIN REQUIREMENTS MANUAL: SHIPPING (DOMESTIC)

CARTON REQUIREMENTS: CONSTRUCTION AND DIMENSIONS

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Carton Requirements: Carton Strength

Along with meeting the appropriate construction and dimension standards, HSN also requires that your cartons meet or

exceed specific burst strength and crush strength standards. To determine the appropriate strengths required for your

cartons, please use the following steps:

1. Weigh the items to be shipped and compare the weight to column A in the table below.

2. Measure the length, width and height of the re-shipper or master carton. Add these dimensions together

and compare the sum to column B.

3. Select the appropriate row in the chart where the criteria in both columns A and B are met (the weight and

size calculation are less than the numbers listed in Columns A and B).

4. Column C identifies the most appropriate Mullen Burst Strength corrugate carton for your product. Column

D identifies the most appropriate Edge Crush Test (ECT) strength corrugate carton for your product.

A B C D

Weight Limit of Box &

Contents (lbs.)

Box Size Limit

L + W + H (in.)

Mullen Burst Strength

(psi.)

Edge Crush Test

(lbs./in. width)

Single-wall Corrugate Cartons

20 40 200 32

30 55 250 44

Double-wall Corrugate Cartons

30 45 200 42

40 60 250 48

60 75 275 51

100 95 350 61

160 115 450 71

>160 135 500 82

These carton strengths are minimum requirements only. Depending on the distribution cycle (example: products that

originate overseas), the necessary carton strength may be higher than what is shown in the chart. To further ensure

your packaging meets HSN Package Integrity Standards, you are encouraged to follow the Package Integrity Testing

as outlined in the Quality Assurance section of the manual.

Note: It is the vendor’s responsibility to ensure that their chosen box maker is using the appropriate box strength. The

vendor will be responsible for all stoppage and/or rework fees when damage occurs at the HSN Fulfillment Center due

to insufficient box strength.

PARTNER SUPPLY CHAIN REQUIREMENTS MANUAL: SHIPPING (DOMESTIC)

CARTON REQUIREMENTS: STRENGTH SELECTION

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A B C D

Weight Limit of Box &

Contents (lbs.)

Box Size Limit

L + W + H (in.)

Mullen Burst Strength

(psi.)

Edge Crush Test

(lbs./in. width)

Single-wall Corrugate Cartons

20 40 200 32

30 55 250 44

Double-wall Corrugate Cartons

30 45 200 42

40 60 250 48

60 75 275 51

100 95 350 61

160 115 450 71

>160 135 500 82

A B C D

Weight Limit of Box &

Contents (lbs.)

Box Size Limit

L + W + H (in.)

Mullen Burst Strength

(psi.)

Edge Crush Test

(lbs./in. width)

Single-wall Corrugate Cartons

20 40 200 32

30 55 250 44

Double-wall Corrugate Cartons

30 45 200 42

40 60 250 48

60 75 275 51

100 95 350 61

160 115 450 71

>160 135 500 82

The following is an example of how to choose the appropriate board strength for your product. In this example, the

packaged product (or master pack) is 20” x 20” x 24” and weighs 37 lbs.

1. Weigh the items to be shipped and compare the weight to column A in the table below.

Example: 37 lbs. This weight exceeds the allowable limit of the first three rows.

2. Measure the length, width and height of the re-shipper or master carton. Add these dimensions together and

compare the sum to column B.

Example: 20 + 20 + 24 = 64; the size exceeds the allowable limit of the first four rows.

3. Select the appropriate row in the chart where the criteria in both columns A and B are met.

You should use at least 275 psi burst strength or 51 ECT double-wall corrugate for your carton.

Carton Requirements: Carton Strength (CONT’D)

PARTNER SUPPLY CHAIN REQUIREMENTS MANUAL: SHIPPING (DOMESTIC)

CARTON REQUIREMENTS: STRENGTH SELECTION (CONT’)

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Certify Your Carton’s Board Strength

HSN also requires that every corrugate shipping carton has a BMC printed on the surface. The BMC is a guarantee

of the board strength used in the construction of the carton stated as either a Burst Strength or Edge Crush Test

number. Please contact your corrugate supplier to make certain that every carton has the stamp. The following are

examples of correct BMC labeling:

PARTNER SUPPLY CHAIN REQUIREMENTS MANUAL: SHIPPING (DOMESTIC)

CARTON REQUIREMENTS: BOX MANUFACTURER’S CERTIFICATE (BMC)

Note: It is the vendor’s responsibility to ensure that their chosen box maker is using the appropriate box strength. The

vendor will be responsible for all stoppage and/or rework fees when damage occurs at the HSN Fulfillment Center due

to insufficient box strength.

-152- Last updated: 7/11/2014

PACKING REQUIREMENTS

To ensure that each selling unit makes it to the HSN Fulfillment Centers in perfect condition, and that your shipment can be

easily identified and processed upon receipt, it is imperative to determine the best packaging configurations for your product

before you start packing the items.

The use and configuration of re-shipper cartons and/or master cartons will depend on the size and consistency of your

specific product. In some cases, it may be necessary to place individual selling units in re-shipper cartons to protect the

product and ensure the product and its original packaging arrives to the customer in perfect condition after shipping from

HSN. In other cases, grouping individual selling units in master cartons is the most effective way of shipping your product to

HSN Fulfillment Centers.

If using re-shipper cartons to package individual selling units, depending on the size of the re-shippers, you may be able to

palletize them without the need to place them into master cartons before palletizing your product. Please use the following

guidelines to determine the appropriate configuration for packing your individual selling units:

• If your re-shippers are large enough to palletize on their own without damaging the product or the re-shippers in

transit, you are permitted to forgo using a master carton to palletize your shipment

• If your re-shippers are too small to palletize, please place them into master cartons before palletizing your shipment

• All re-shipper cartons must be of consistent dimensions and weight for each sku.

Regardless of whether you are using re-shippers or master cartons, it is imperative to label the cartons according to

the guidelines specified in the Brand Packaging and Labeling sections of this manual.

Proper Packing Configuration: Re-shipper Cartons and Master Cartons

1. Package and label products and re-shipper cartons according to the guidelines specified in the Brand Packaging

and Labeling sections of this manual.

2. Master cartons must contain single SKUs. Do not include selling units of a different SKU in a master carton.

3. Master carton quantities must be a minimum of 6 units.

4. No inner packs are allowed; selling unit SKU must be pickable when the Master Carton is opened—no additional

unpacking to access the SKU should be required.

5. If there are multiple master cartons under the same SKU, each master carton must contain the same number of

selling units.

6. As with master cartons, HSN can only have one unit-of-measure (UOM) per pallet/per SKU you provide

us. Changes to your pallet configuration i.e. height-per pallet, cartons-per-pallet, units-per-carton, carton

dimensions, etc. requires prior approval. Otherwise, this could result in rework with the associated rework costs

and VC charges being applied to your account.

7. If there are not enough units under one SKU to complete the master carton, follow the Master Carton Labeling

requirements in the Labeling section of this manual.

8. Master cartons should not contain any packaging peanuts.

9. Master carton’s weight (after packing) must not exceed 70 lbs.

10. Any master carton with less than a full standard quantity for that SKU must be marked short (see labeling

procedure) and be placed with the label facing out on the top layer of your pallets.

Packing Master Cartons

The following requirements will help ensure that your master cartons are ready for shipment:

PARTNER SUPPLY CHAIN REQUIREMENTS MANUAL: SHIPPING (DOMESTIC)

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PACKING REQUIREMENTS (CONT’D)

The simplest way to plan the packing of your products so that your master cartons only contain single SKUs, yet

each master carton is fully utilized, is to ensure your entire order quantity is divisible by the number of selling units

that can fit in each of your master cartons.

For example, if you can fit ten selling units in a master carton, an order of 100 selling units would mean that ten

master cartons could be equally filled with ten selling units each and that no loss of space or mixed-SKU cartons

would occur. You will want to determine this amount and discuss any carton case pack limitations with your Buyer

before the PO is issued.

Master carton quantities for all re-orders of a SKU must remain consistent with the master carton quantities of the

very first shipment or original PO of that SKU. We recommend that you keep a record of the first shipment in order

to mirror the configuration for future orders. Any changes in master carton quantities must be coordinated with HSN

prior to shipping a new configuration.

Please Remember

PARTNER SUPPLY CHAIN REQUIREMENTS MANUAL: SHIPPING (DOMESTIC)

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SHIPMENT PREPARATION AND LOADING

1. Shipping high-density loads – reducing the number of trucks needed to transport the freight

2. Shipping secure loads – reducing the likelihood of damage to your products

3. Shipping highly accessible and organized loads – reducing the amount of time it takes to offload and

process the pallets or products.

Correctly palletizing and loading your re-shipper and/or master cartons is important. It helps to save time and money, and

ensures that your product makes it safely to its destination without shifting or damage. For this purpose, HSN has specific

guidelines to help you palletize and load your product effectively.

These guidelines are focused on three main goals:

Overview

It All Starts with The Right Pallet

• Pallets must meet Grocery Manufacturers Association (GMA) specifications. GMA pallet specifications can be

found here:

https://www.formrouter.net/supplierperformance@THD/ShippingStandards/Example_PDS_Analysis.pdf

• Pallets must measure 48"L x 40"W.

• Pallets must feature four-way entry (forklift/pallet jack slots on all four sides of the pallet).

• Pallet material must be in good condition (no loose or missing boards, no hanging nails) and of wood type

appropriate for safe transporting of your product.

To ship high-density loads in a secure and accessible manner, you will want the best transport foundation for

your products. The following requirements will help ensure your pallets are ready to carry the load:

Please note that the palletizing requirements outlined in this section do not apply to HSN direct imports or shipments

transported via small-package carriers such as FedEx, UPS, Brinks or others.

Keeping SKUs and POs Together on The Same Pallet

HSN requires that you palletize your product so that your re-shipper carton or master carton labels are easily viewed

without having to unload the pallet. This helps ensure convenient tracking and processing and helps prevent products

from being separated or routed to an incorrect location in an HSN Fulfillment Center.

For this purpose, we ask that:

1. Pallets include a single HSN PO/SKU

2. If there are not enough SKUs to fill a single pallet and more than one SKU must be included on the pallet, group

single SKUs together and affix a Mixed SKU Pallet Label as defined in the Labeling section of this manual.

3. If there is not enough quantity under one PO to fill an entire pallet, please refer to the Mixed PO Exception

guidelines in this section of the manual.

PARTNER SUPPLY CHAIN REQUIREMENTS MANUAL: SHIPPING (DOMESTIC)

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1. While creating palletized loads, ensure that the corrugate strength of your re-shipper cartons or master cartons

is sufficient to support double stacking in trailers. You can determine the corrugate strength of your cartons by

referencing the Carton Strength pages in this section of the manual.

2. Use a corrugated support layer between upper and lower levels and on top of upper level to avoid damage and

to distribute the weight.

3. Double-stacked pallets should be stretch wrapped together whenever possible.

SHIPMENT PREPARATION AND LOADING (CONT’D)

Palletized loads must be put in trailers with the narrow width facing toward the side of the truck. This means that,

under normal circumstances, you can place approximately 30 single layer or 60 double-stacked (48"L X 40"W) pallets

on the truck, utilizing the maximum trailer cube. It also assures less load shifting due to gaps between the pallets.

You are also required to double stack your pallets to get the most cube utilization out of your trailer space. Here are

some guidelines to help you do this effectively and securely:

Loading Configuration

Palletizing Product

1. Palletized product should not exceed a maximum weight of 2,000 lbs per pallet(including pallet weight).

2. Palletized product should not exceed a maximum height of 50” (including pallet height).

3. As with master cartons, HSN can only have one unit-of-measure (UOM) per pallet/per SKU you provide

us. Changes to your pallet configuration i.e. height-per pallet, cartons-per-pallet, units-per-carton, carton

dimensions, etc. requires prior approval. Otherwise, this could result in rework with the associated rework costs

and VC charges being applied to your account.

4. Use corner posts to help secure palletized loads prior to wrapping. This will increase stacking strength as well as

aid in a more unitized load. Posts should extend from the top of the pallet platform to the top of the palletized load.

5. Palletized loads must be stretch wrapped using appropriate tension to help ensure stability in transit (see the

illustrations on the following pages)

6. No overhang of product is permitted on any side of the palletized load.

7. Cartons should be stacked so that the corrugation direction runs vertically (up and down).

8. Carton flaps should always be on the top and bottom of the carton when placed on the pallet.

To maximize truck space, prevent shifting in transport and ensure efficient receiving at the HSN Fulfillment Center,

stacking your re-shipper cartons or master cartons onto the pallets must be done in a carefully planned manner. The

following requirements will help you get the most out of each pallet and trailer:

PARTNER SUPPLY CHAIN REQUIREMENTS MANUAL: SHIPPING (DOMESTIC)

Securing special equipment such as load locks, materials to block and brace pallets or product in the trailer, or any

other devices that may be needed to secure the load, is the responsibility of the shipper. Please request any special

equipment when our carrier contacts you for freight pick-up.

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SHIPMENT PREPARATION AND LOADING (CONT’D)

PARTNER SUPPLY CHAIN REQUIREMENTS MANUAL: SHIPPING (DOMESTIC)

Intermodal Shipping

At times you may be informed by APL (our 3PL that arranges your carrier pickups) to have your shipments loaded

onto trailers that will be shipped on a combination of highway and railroad. These are referred to as Intermodal

Shipments (see the illustration later in this section for more info). Preparation of these shipments varies very little from

the preceding guidelines. Please ensure that following steps have been followed :

1. Loads must be put in trailers with narrow width facing toward the back (see pictures) utilizing the maximum

trailer cube. This means you will be able to place 30 -48” X 40” pallets on the truck. This also assures less

load shifting due to gaps between the pallets.

2. Loads are securely stretch wrapped to the pallets.

3. Load locking method of some type to be applied:

• Stretch wrap the last 2 double stacks of pallets (4 pallets) together to avoid shifting

• Nail 2 x 4s to the floor behind the last two pallets of your load to avoid load shift in transit

-157- Last updated: 7/11/2014

Floor loading is a preferred method to reduce the number of trucks you ship HSN if it makes sense for your product

type and weight of your cartons. Please contact [email protected] to determine viability of this method to

ship to HSN.

Based on your carton sizing and product packaging, floor loading may be the most efficient method for loading our

Purchase Orders on trailers you are preparing for HSN.

1. All four sides of the mixed pallet should be plainly marked “Mixed Pallet”

2. HSN PO numbers, item numbers (include variants) and quantity of each item must be listed in alpha-numeric

format on the pallet label

SHIPMENT PREPARATION AND LOADING (CONT’D)

PARTNER SUPPLY CHAIN REQUIREMENTS MANUAL: SHIPPING (DOMESTIC)

Floor Loading

Our preferred method for shipping apparel items is flat pack in cartons. However, if you must ship GOH, you must load

the trailer/truck in a manner that hangs like SKUs with like SKUs. Failure to load GOH in this manner will subject your

shipment to chargeback assessments.

Goods on Hanger (GOH)

Although you are required to separate pallets by PO and/or SKU, we recognize that some POs and SKUs do not

always contain enough quantities to fill an entire pallet. In these cases, we will permit mixed POs and/or SKUs on

pallets if the following guidelines are met:

Mixed PO and/or SKU Exceptions

For more specific information on labeling requirements for mixed pallets, master cartons and item packaging, please

refer to the Labeling section of this manual.

1. Assure it is weather tight and acceptable for transit of your goods.

2. Be sure it is free of dirt/grease that could damage your cartons in transit.

3. Check for exposed jagged metal on the floors or walls as this would be cause for a trailer to be unacceptable.

It is your responsibility to inspect the trailer that is provided:

Note for Partners Shipping Full Trucks Over The Road or Intermodal

If you feel the trailer is unacceptable, contact our Logistics Provider that arranged the pickup at your location.

-158- Last updated: 7/11/2014

SHIPMENT PREPARATION AND LOADING (CONT’D)

Acceptable Four-Way Entry Unacceptable Two-Way Entry

Use corner posts to allow more

secure wrapping and load stability Incorrect

(Pallet Slats

Perpendicular

to Sides)

Correct

(Pallet Slats

Parallel

to Sides)

Note: Loads must be put in the trailers with the

pallets’ narrow width facing toward the back,

utilizing the maximum trailer cube.

No Side

Entry

PARTNER SUPPLY CHAIN REQUIREMENTS MANUAL: SHIPPING (DOMESTIC)

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SHIPMENT PREPARATION AND LOADING (CONT’D)

PARTNER SUPPLY CHAIN REQUIREMENTS MANUAL: SHIPPING (DOMESTIC)

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SHIPMENT PREPARATION AND LOADING (CONT’D)

PARTNER SUPPLY CHAIN REQUIREMENTS MANUAL: SHIPPING (DOMESTIC)

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SHIPMENT PREPARATION AND LOADING (CONT’D)

Unacceptable Cube Utilization

(Excessively wide void between pallets)

Properly Double Stacked and Side Loaded

Acceptable Floor Loading

Poor Palletization

(Insufficient Cube and Unsecured Stacking)

Unacceptable Floor Loading

Acceptable Trailer Loading (with Logistic Posts

Logistic

Bars

Holding

Upper Level

PARTNER SUPPLY CHAIN REQUIREMENTS MANUAL: SHIPPING (DOMESTIC)

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PACKING SLIPS

Vendor

Style Number Description Quantity Size and/or Color

Item

Number/UPC (including variants

& UPC if appl)

Carton

Number

Packing List

PO Number: XXXXXX

From: Partner’s Address To: HSN Fulfillment Center

Address

Date:

Recording The Contents of Your Shipment

All shipments must contain a packing slip that accurately details all products included in that shipment. This helps you

track and record your entire shipment, and helps HSN Fulfillment Teams check off exactly what was included when the

shipment is received.

Though specific details will vary according to product categories, there are certain details that must be included on your

slip:

1. Your Company Name and Address

2. HSN Fulfillment Center and Address

3. PO Number

4. Date of Shipment

5. Vendor Style Number

6. Description

7. Quantity

8. Size and/or Color

9. HSN’s Item Number or UPC (including variants)

10. Carton Number

3

1 2

4

5 6 7 8 9 10

PARTNER SUPPLY CHAIN REQUIREMENTS MANUAL: SHIPPING (DOMESTIC)

-163- Last updated: 7/11/2014

PACKING SLIPS (CONT’D)

Where you place the packing slip will depend upon the product category. Please use the following guidelines to

determine the best placement.

• The packing list must be placed in the number #1 of the shipment.

• The carton must be clearly marked with “PACKING LIST ENCLOSED”.

Jewelry and Other Small Package Shipments

Packing Slip Placement on Products

PARTNER SUPPLY CHAIN REQUIREMENTS MANUAL: SHIPPING (DOMESTIC)

Packing Slip Placement on for Truckload (TL) and Less Than Truck Load (LTL)

• On truck load (TL) shipments all packing lists must be in the number #1 cartons of each Purchase Order

as well as a complete set of packing lists for all POs on the load visible at the rear of the trailer.

• On less than truckload shipments (LTL) all packing lists must be in the number #1 carton clearly marked

“PACKING LIST ENCLOSED”.