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BRANDI K. CHAINEY12612 SE 130th Ave.

503-577-3466Happy Valley, OR 97086

[email protected]

SummaryEnthusiastic, dedicated, and outgoing professional with extensive experience inbuilding and maintaining customer relationships.Adapts easily and quickly to changes in the work environment. Team leader and player who works well with peers and all levels of management.Possesses excellent people, organizational, negotiation, planning, and communication skills.A demonstrated ability to deliver quality, personalized solutions to enhance customer relationships, loyalty and satisfaction with every interaction.

Professional Experience

Air Liquide America Specialty Gases, LLC, Tualatin, OR 1998-2010**Customer Service Specialist (2006-2010)

Demonstrated proficiency as a Customer Service Specialist and support for a company with over $10 million in annual Regional Sales.

Responsibilities included sourcing, price attainment, providing quotes, producttracking, invoicing, as well as inter-company transfers throughout Oregon,Washington, Hawaii, Alaska and the Western Region of Canada.

Worked with both local and regional production plants to ensure product deliverymethods and time frames were met per pre-designated customer requirements.

Position required customer Customer Service Representatives were also the initial customer contact point and had to be skilled in addressing customer complaints, providingresolution to problems, as well as diffusing volatile situations.

**Credit and Collections Specialist/Customer Service (2000-2006)

Duties required ability to resolve outstanding or delinquent purchases through both written and telephone contact.

Worked with both and assigned internal and external customer base implementing transaction distribution, account reconciliation, initiating daily credit holds,monthly statement processing, making credit limit adjustment and bad debt writeoff recommendations.

Submitted detailed monthly assigned account information and detailed record updates outlining collections status.

Provided Customer Service in conjunction with another colleague to ensure timely

ordering, delivery, invoicing and reconciled all disputes to provide100% customer satisfaction.

**Office Manager/Account Representative (1998-2000)

Analyzed daily account and business reports to determine necessary inter-companynotifications and follow up action.

Overseen billing, including adjustments, expired contracts, pricing exceptions,


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customer dispute resolutions as they arose among over 500 assigned accounts.

Reviewed customer applications to establish credit limits and terms per companypolicy.

Brandi K. Chainey Page 2______________________________________________________________________________________

Watt Welding Supply, Tigard, OR 1993-1998**Customer Service/Receptionist

Processed customer orders, invoiced, inventory control and reconciliation of customer accounts and cylinder balances.

Researched and provided resolution to customer complaints and concerns.

Performed inside sales and service and managed multi-line phone system.

Sears Automotive, Clackamas, OR 1991-1993**Customer Service Associate/Dispatcher

Dispatched customer service requests in conjunction with processing sales of accessories and extended warranties.

Routed customer concerns to appropriate management and negotiated maintenance contracts.

LaPetite Academy, Tualatin, OR 1989-1991+BRANDI K. CHAINEY

12612 SE 130th Ave. 503-577-3466Happy Valley, OR 97086

[email protected]

SummaryEnthusiastic, dedicated, and outgoing professional with extensive experience inbuilding and maintaining customer relationships.

Adapts easily and quickly to changes in the work environment. Team leader and player who works well with peers and all levels of management.

Possesses excellent people, organizational, negotiation, planning, and communica

tion skills.

A demonstrated ability to deliver quality, personalized solutions to enhance customer relationships, loyalty and satisfaction with every interaction.

Professional Experience

Air Liquide America Specialty Gases, LLC, Tualatin, OR 1998-2010**Customer Service Specialist (2006-2010)


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Demonstrated proficiency as a Customer Service Specialist and support for a company with over $10 million in annual Regional Sales.

Responsibilities included sourcing, price attainment, providing quotes, producttracking, invoicing, as well as inter-company transfers throughout Oregon,Washington, Hawaii, Alaska and the Western Region of Canada.

Worked with both local and regional production plants to ensure product deliverymethods and time frames were met per pre-designated customer requirements.

Position required customer calls were handled efficiently as well as providing product and policy knowledge.

Customer Service Representatives were also the initial customer contact point and had to be skilled in addressing customer complaints, providingresolution to problems, as well as diffusing volatile situations.

**Credit and Collections Specialist/Customer Service (2000-2006)

Duties required ability to resolve outstanding or delinquent purchases through both written and telephone contact.

Worked with both and assigned internal and external customer base implementing transaction distribution, account reconciliation, initiating daily credit holds,

monthly statement processing, making credit limit adjustment and bad debt writeoff recommendations.

Submitted detailed monthly assigned account information and detailed record updates outlining collections status.

Provided Customer Service in conjunction with another colleague to ensure timelyordering, delivery, invoicing and reconciled all disputes to provide100% customer satisfaction.

**Office Manager/Account Representative (1998-2000)

Analyzed daily account and business reports to determine necessary inter-companynotifications and follow up action.

Overseen billing, including adjustments, expired contracts, pricing exceptions,customer dispute resolutions as they arose among over 500 assigned accounts.

Reviewed customer applications to establish credit limits and terms per companypolicy.

Brandi K. Chainey Page 2_________________________________________________________________________

Watt Welding Supply, Tigard, OR 1993-1998**Customer Service/Receptionist

Processed customer orders, invoiced, inventory control and reconciliation of cus


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tomer accounts and cylinder balances.

Researched and provided resolution to customer complaints and concerns.

Performed inside sales and service and managed multi-line phone system.

Sears Automotive, Clackamas, OR 1991-1993**Customer Service Associate/Dispatcher

Dispatched customer service requests in conjunction with processing sales of accessories and extended warranties.Routed customer concerns to appropriate management and negotiated maintenance contracts.

LaPetite Academy, Tualatin, OR 1989-1991**Certified Preschool Teacher

Implemented planning and execution of education and skills to achieve curriculumgoals and prepare Pre-K students to adapt readily and thrive upon entry into public and private schools.

Union 76 Truck Plaza, Aurora, OR 1987-1989**Lead Cashier

Processed transactions from restaurant to accessories to service and maintenancesales. Heavy focus on store security which led to reduction in product loss andimproved inventory control.

Education

North Marion High School, Aurora, ORChemeketa Community College (Accounting studies) Salem, OR

Software Skills* MS Office

* MS Word* MS Excel* Coris Plus* Oracle* Smartsolve* Cylinder SCOUT

customer service representative or customer service specialist o

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