Customer Relationship Management Practiceat Evosys

Who "we" are ?

Founded in Sep, 2006 with a vision to become the number #1 Enterprise Applications Consulting Company .

We have a brilliant team of 600+ smart and committed consultants. We have setup an environment to harness and retain some of the brightest consultants in the industry.

Our mantra to growth has been “Specialization & Long term relationship“ and based on these values we build brilliant reference list of 120+ large and prestigious customers.

Based on our vast experience we have developed specialization into the following verticals Healthcare Public Sector Logistics and Transportation We are now strongly gaining grounds into Telecom, Construction and Banking.

Headquartered in Ahmedabad, India and strongly rooted in all GCC Nations, UK, USA also in APAC region with HQ in Singapore.

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Our USP

Leading Oracle Partner in Middle East with presence in all countries including KSA, UAE,Qatar,Oman ,

Bahrain , Kuwait , Jordan.

#1 Oracle Partner for Healthcare in EMEA

Fastest Growing Oracle Partner in the Public Sector in ME

Foremost Oracle Partner in Transportation and Logistics

#1 Partner for Oracle SAAS and Fusion Solutions

Preferred Oracle Partner for Supply Chain Solution in ME ( Demantra, OTM , WMS etc.)

Prominent Oracle Partner for BI and EPM in ME

Emerging strongly on unique Big Data Solutions for Healthcare.

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Our PresenceEMEA Experience” with Middle East Focus and rapidly growing in UK

Swiping the Oracle Market

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2008-9 2009-10 2010-11 2011-12 2012-13 2013-14 2014-15

Active Customers Sales in M USD

120+ Customers & 35+ Marquee Customers

• Developing Long Term Business Relationshipis key to our growth.

• 89% of the customers are active customersgiving repeat businesses

Vertical Focus – Resulting in Marquee Clients• Evosys has developed into one of the strongest brands

in Healthcare and Public Sector.• We are now growing strongly in Transportation,

Telecom and Real Estate

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Long Term Business Relationship

Winning customers trust and developing long term

business is at the heart of Evosys growth and success

which has led to :

Repeat Business from existing customers accounts for

more than 60%+ of the revenue of Evosys .

Penetration in new solution areas enriching the vertical

and horizontal offerings of the company.

New customer acquisition has been growing exponentially

with the growing number of strong references in each

vertical Acquisition .

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Customer Acquisition

New Customers Existing Customers

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Where talent meets commitment

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160 200

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Employyes Employee Turnover Ratio

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Our Resource Pool

Talented - Committed – Hard working

We have been able to deliver 100% of our projects successfully and have one of the highest

number of Referancable clients in ME.

Evosys has one of the best talented pool of 600+ Oracle consultants

We believe in a work culture which offers challenge, recognition and reward. This is what has enabled

us to run business year on year at an Employee Turn Over Ratio of around 6%.

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ERP

Fusion

EPM

Technology

VCP

CRM

Resources

FMCG

Private Sector Clients

Banking & Financial Institute

Real Estate

Telecom

Oil & Gas

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Leaders in Healthcare Enterprise Applications Market

Evosys has an unmatched brand name in Healthcare – Enterprise Applications Space

• Evosys has highest number of success stories in the Healthcare Market in EMEA. • 17 of the largest Healthcare Provider Organizations with more than 75 Hospitals are working on solutions implemented by Evosys.• Our Healthcare business is growing at more 100% year on year• Solution Footprint expanding into some of the most niche and growing areas of Healthcare business

• Business Intelligence• Enterprise Performance Management• Healthcare Costing• Healthcare Supply Chain• Mobile Applications• Cloud Based Solutions • ERP.• Integration etc.

Evosys is also heavily investing into setting up additional services to penetrate deeper into its existing Healthcare Client base.Healthcare has also been a door opener for new geographical expansions for Evosys. ( GCC Nations, UK, USA, APAC Region )

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Private Sector Clients Contd….

Logistics/Transportation/Retail/ Distribution

Manufacturing

Others

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Health Care

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Leading Oracle Partner in Public Sector

Our growth story in Public is amazing , in the last two years Evosys has taken the Public Sector market of ME by strong and registered 10 new clients, ( which is way more than any competition big or small )

Some of the most strategic projects in Public Sector aimed at centralizing and revamping all the systems are currently being managed by Evosys.

These are ensuring not only strong revenue growths in the current year but also long term business growth and stability with projects having three to five year horizon.

Public Sector

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Logistics ,Transportation and Telecom

Evosys is pioneering the Logistics and Transportation vertical , currently engaged in some flagship projects forthe industry which will open tremendous market for Oracle and Evosys.

Building of one of the best acquisitions made by Oracle ( G-log , Demantra etc.) Evosys is acquired someremarkable clients who references will create a big wave in the Logistics and Transportation market of SaudiArabia.

Evosys have also started developing a strong foot hold in the Telecom industry delivering key solutionsaround BI and Enterprise Performance Management

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Leading Partner for Oracle SAAS

Oracle is investing very heavily in SAAS specially its Fusion series of Applications and we are leading the way in its implementation services .

Evosys has the highest number of Fusion Customers in the entire EMEA Region.

Evosys was the 1st Oracle partner to have successfully implemented Oracle Fusion HCM and Payroll globally

We have one of best oracle SAAS Teams covering all applications from Oracle including

Fusion Applications• Fusion ERP• Fusion HCM• Fusion CRM• Taleo

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Leading Partner for Oracle VCP & VCE

We are one of the earliest adopters of all Oracle Edge solutions and have developed a strong market share in the Supply Chain Forecasting and Planning space in ME

Evosys has the highest number of VCP References in the entire ME Region.

We have one of best oracle VCP and VCE Teams in the region covering large number of applications from the Oracle SCM stack including :

VCP Solutions

• Demantra• ASCP• Inventory Optimization

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•Financials

•Procurement & SCM

•HCM

•Manufacturing

•Enterprise Asset Management

Expertise across Oracle Products

BI•OBI Apps

•OBIEE

•Endeca

•Big Data

Enterprise

•Fusion HCM/Taleo

•Fusion Financials

•Fusion SCM

•Fusion CRM

•Siebel CRM

•Oracle CRM

•CRM on Demand

•Oracle Policy Automation

•Eloqua

•Demantra

•Advance Supply Chain Planning

•Transportation Management

•Landed Cost Management

•WMS & MSCA

•Mobile Apps for HR

•Mobile Apps for Finance

•Mobile Apps for SCM

•Custom Development

•Application Development

•Enterprise Application Integration

•Enterprise Collaboration

•Database Management

Hyperion• Planning &

Budgeting• Consolidation• Cost

Management• Period Close

VCP

VCE

Customer Relationship Management Practice

What is Customer Relationship Management

Today’s business challenge for a company is to synchronize its processes like marketing, sales and support with its customers through cordial relationships, Evosys customer relationship management CRM system manages company’s business activities through increasing client services and reducing the marketing costs,

• Evosys with its efficient team provides CRM solutions that enable sales, support and marketingpersonnel to gather detailed information about individual customer needs, enabling them to offerpersonalized solutions.

• Our solution provides customer needs with higher degree of accuracy, through CRM datacollection technology.

• We engage in bringing the best CRM systems that allows the buyers to extend capabilities as theirbusiness demands and customize the solution to their industry.

• We provide consistency in the customer services through the Web, contact canter, socialnetworks, mobile devices.

• Our data management in CRM help companies determine which types of strategies to implementrespond best to the customer business, this equipping your sales team with these details supportstrategically pitch new product offers to customers, which can increase sales

Siebel CRM

Oracle Sales Cloud

Oracle Service Cloud

Oracle Marketing Cloud

Oracle Social Cloud

Oracle CRM On Demand

Oracle Policy Automation

CRM offerings

Our Service

Offerings

Consultancy and Advisory Service

CRM Implementation

Service

Advanced Solutions -Integration with

Social CRM, Policy Automation

Analytical CRM , Advanced Reporting

Support and Upgrades

CRM- Unique Value Proposition

• Implementation Expertise for Large as well as SME Clients.

• Vertical Specialists with experience of Multiple Implementations.

• 100% “On Budget On Time” Implementations.

• More than 7 CRM Clients in 1+ Year.

• Industry Best Practice Implementations.

• Experts in Complete Suite Implementation with End to End Services.

• In-depth CRM expertise across multiple verticals, methodologies,

technologies and tools that enable a continuous improvement approach.

• Tools and methodologies to enable rapid deployment, built-in best

practices and lower TCO.

• Strong strategic relationships with Oracle with experienced team, excellent

in-house EBS knowledge to support Siebel.

Our Value Proposition

Fastest implementations on

record

Vertical Specialists with experience of

Multiple Implementations

Advanced Solution like Social

CRM,MDM, OPA Integration,

Analytics

Integration Specialists dedicated

for integration of CRM solutions with

client's existing Enterprise Systems

Client Snapshots

CRM Implementation for MOF is part of large program, initiated byPMO (Prime Minister Office) to unify and automate all the processacross all the ministries of UAE. This project will to automate allcustomer(Internal & external) centric processes for the ministry offinance.

The following are the key objectives

• Automating all customer technological interfaces

• Reducing service delivery time

• Establishing customer loyalty

• Improving communications

• Increasing efficiency

• Increasing customer satisfaction

Problem Statement

• Increase the efficiency of Customer Service process• Improve the Quality of Customer Service process• Ensure Completeness and Accuracy of Customer Inquiries• Provide comprehensive reporting on the cases and customer information• Enhance and digitize business processes for internal use of employees of

MOF to do away with paper work

Business Benefits

• Integration of Payment Gateway ensures safe transactions• Personalized notifications at every step for every request. (Choice of

receiving notifications over SMS, Email or both)• Employees can process more requests per day, increasing efficiency• Reports generated provide enormously useful analytical view of the

services provided• Multi-lingual interface serves to people of different linguistic orientation• Streamlined businesses processes improve resource allocation and

eliminate ambiguities

Siebel Public Sector Implementation at Ministry of Finance ,UAE

Problem Statement

• End to end automation for business process• Providing integrated solution with Transportation and Finance System• Cash Collection and credit limits was be to implemented in CRM system• Catalog based pricing depending on customer types• Tracking order status and Rate and time inquiry before booking the order• Creating specialized reports and receipts for customer orders• Pushing status to the customer through SMS notifications

Business Benefits

• SMS and Email Notifications were provided to the stake holders• State of the art integration was provided between CRM ,OTM and E-Biz

System• Customization was made for collecting cash and enforced credit limits on

credit customers• Advance reports were created on orders, customers and price list• End to end quotation to order and order to cash flow was provided• Advance pricing was implemented• Rate from all the price list were provided in a single rate inquiry screen

CRM Implementation for Largest transportation company in KSA ,with 56 branches across middle east having Business into VehicleTransportation ,Cargo and Truck Renting . This project will toautomate all customer(Internal & external) centric processes forthe Albassami Transportation Company

The following are the key objectives

• Automating all business processes

• Reducing service delivery time

• Establishing customer loyalty

• Bilingual System

• Order tracking pricing

• Advance pricing and reporting

• Increasing customer satisfaction

Siebel eAutomotive Implementation at Albassami Transportation Company,KSA

Fusion CRM Implementation at Saleco,KSA

Problem Statement

• Client wanted to automate their sales process with a solution moreoversimilar to order management.

• Client wanted to replicated and enhance the functionalities provided bytheir Legacy Salesforce system and include modules like QuotaManagement, Incentive Compensation to increase their sales efficiency

Business Benefits

• The major benefit to the client given was stopping end users-salesrepresentatives to commit any fraud or unethical entry on opportunityrevenues to boost up forecasts.

• With almost 40+ validation rules and anomaly detection scripts we havealmost zeroed down the chances of any wrong doing by the salesrepresentatives

Saleco was in strategic wins for Oracle EMEA, in Mark Hurd's presentation

Saleco is the telecom redistribute of STC (Saudi Telecom) services. The scope of the project was to automate the Enterprise Business Division (EBD) that deals with B2B sales model

The following are the key objectives

• End to end automation of their sales cycle

• Streamlining their business processes therebyreducing fraudulent activities

• Reconciliation of Saleco sales with SaudiTelecom sales (via automatic activation anddeactivation of customers services lines)

Fusion CRM Implementation at Svitzer,UAE

Always focused on providing safety and support at sea, SVITZER, part ofMaersk Group, has been in the forefront of specialized marine services formore than 175 years.

Problem StatementSvitzer was carrying out all the sales and related reporting activities manuallyresulting in operational inefficiencies and lack of single source ofinformation. Inability to generate reports on time because of scattered datafrom multiple sources and manual reporting with no real time window.

Svitzer Sales Force Automation using ‘Oracle Fusion platform and Evosys Expertise’ in record timelines

Key Benefits of Fusion CRM

• Sales Force Automation in record timeline of 1 month.

• Client specific business requirements not met through standard functionalities were delivered through work around and customizations.

• End to End Project documentation and User Training delivered to highest level of satisfaction.

• Sales Pipe line management has become more robust and effective.

• Fingertip access to real-time information through Dashboards with drill down facility.

Oracle Fusion CRM offering Cloud service

• Territory Management

• Assignment Management

• Lead management

• Partner Management

• Opportunity Management

• Contact Center

• Oracle Fusion Transactional Business Intelligence for Customer Relationship Management Cloud

• Sales Dashboards and reports

• Fusion CRM Mobile Sales (Smartphone Application)

• Fusion CRM disconnected sales (Outlook Integration)

Fusion CRM Implementation at Evosys, India

Oracle has selected Evosys as it’s First and Foremost Partner inproviding Fusion based services. Evosys’ has an expert team ofprofessionals which helps businesses to reduce costs and improveservice levels. This fact is proven with the successful go-live of In-House Oracle Fusion CRM Project. Our Oracle certified professionalshas successfully set a new milestone by implementing this solution ina remarkable short time span of 1 month. This centralizedapplication will empower the Sales Team to model processes as perindustry best practices, provide rich mobile experience for processinteraction and to meet the flexible usability. Through this solution,Sales execution will be improved with better planning andforecasting.

Evosys is the First Oracle Partner to provide Servicesbased on Oracle Fusion Applications

Key Benefits of Fusion CRM

• Makes sales process more streamlined.• Enhanced Lead Tracking & improvement inconversion ratio of Opportunities.• Multi-dimensional automatic territorymanagement.• Enables sales representative to keep track ofconversation done with clients.• Optimises sales performance management andincreases team productivity.• Real time and accurate reports & analytics.

Evosys Value Proposition

• First and Foremost Oracle Partner to provide Fusion based services. • Oracle certified professionals in Fusion Applications.• Rich and Strong Experience in Oracle Solution

Key Benefits Delivered

Consolidated Product & Customer database

Effective & easier sales process with

accurate information

Automated quote generation

Intelligent Analysis though various inbuilt

reports

Quick Communication time & customer

complaint resolution time via unique

referencing scheme

Transparent sales cycle

Strong hold on the sales representative’s

performance metrics

Evosys Role

Evosys was responsible for Oracle CRM On demand suite

Implementation including Oracle CRM. The role of Evosys was:

Evosys helped in understanding the features and best practices

offered by Oracle CRM

To get an insight into the existing processes, Evosys performed an

exhaustive requirement study

Identified loop-holes in the current “As-Is” Process

Incorporated industry’s best-practices to streamline the sales

process

Workshops were conducted with identified process experts to

understand the existing business processes

The re-engineered processes was automated using Oracle CRM

Evosys provided training & support for stabilization of the CRM

through hand’s on training for the Admin & the key users

Solution Implemented

Oracle CRM On Demand Release 19

Business Benefit Delivered

There was Standardization of Data Capturing and

feeding process within organization making

reporting & consolidation easier.

All the querying and reporting was made possible

on a single system, enabling advanced analysis

like Opportunity Win/Loss analysis & Sales

representative’s performance analysis for

intelligent decision taking

It lead to knowledge sharing among employees

about any process, experience or problems

Automatic e-mail escalation and notification was

facilitated

The implementation improve productivity and

reduced maintenance efforts and costs, by

eliminating repetitive efforts on data collection,

consolidation and analysis, leading to improved

service delivery and quality

CRM On Demand Implementation for one of the largest vendor for Water Treatment Corodex ,UAE

Key Benefits Delivered Consolidated Product & Customer

database

Substantial increase in the number of

quotes converted to sales orders

Effective & easier sales process with

accurate information

Intelligent Analysis though various inbuilt

reports

Transparent sales cycle

Evosys RolesEvosys was responsible for implementation of Oracle CRM On demand

Sales & Marketing Automation. The roles of Evosys were:

Evosys helped in understanding the features and best practices

offered by Oracle CRM. To get an insight into the existing

processes, Evosys performed an exhaustive requirement study.

Identified loop-holes in the current “As-Is” Process

Incorporated industry’s best-practices to streamline the sales &

Marketing process

The re-engineered processes was automated using Oracle CRM

Integrating Sanipex’s ERP with Oracle CRM On Demand

Live Sales order integration

Integrating invoice generated in Sage ERP with Oracle CRM On

Demand

Live Product integration

Live update in Quotation with scheduler handling

Evosys provided training & support for stabilization of the CRM

through hand’s on training for the Admin & the key users

Solution Implemented

Oracle CRM On Demand Release 19

Business Benefit for Sanipex All the querying and reporting was made possible on

a single system, enabling advanced analysis like

Opportunity Win/Loss analysis & Sales

representative’s performance analysis for intelligent

decision making

A 360° view of all customer data including theQuotation. Sales Order, Invoices from legacy systemas a centralized repository

Significant leap in sales through a better analysis ofquotes and orders across the customer base basedon various demographic parameters

Substantial increase in the number of quotesconverted to sales orders

Cost effective marketing campaigns resulting in amuch higher ROI

Rise in the customer footfalls at the showroomsthrough pro-active customer interactions

Higher customer retention ratio through quick andeffective customer service

CRM On Demand Implementation for Retailing, Wholesaling and Contracting firm Sanipex Group,UAE

Our Client Speaks for Us

“I am pleased to announce that CRM Fusion has successfully implemented in Sale Advance Co. a subsidiary of Saudi Telecom Company (STC) with the help of EvoSys Company (Implementer). As an IT Project Manager I really appreciate the work done by EvoSys Team and their patience in term of project’s ups and downs. Evosys have given their best to make this implementation successful in a very short time.”

I am proud to be the Pioneer of CRM Fusion Implementation in Saudi Arabia”

Fahim IbrahimIT Project Manager, Saleco

“The implementation company Evosys initiallyestimated the implementation process to take 4-6weeks and already after 2 weeks the Fusion CRMApplication had taken its shape. The remainingweeks were spend on making the interface,transition to the Sales Administrator and training inusing the functionalities and today our company isequipped with a revolutionizing sales tool to manageour activities and interactions with our clients.”

Nicolai FriisRegional Commercial ManagerSVITZER AMEA

CRM

Siebel CRM Oracle CRM On Demand E-Business Suite CRM Sales Cloud

Clientele-Customer relationship Management

Siebel CRM

Oracle CRM on Demand

Fusion CRM

Clientele- Product wise

E-Business Suite CRM

Services Manufacturing

Public Sector Transportation

Clientele- Business Vertical wise

Telecom

Questions?

Thank You Global HeadquarterEvolutionary Systems Pvt. Ltd.11th floor, Kataria Arcade,Beside Adani Vidya Mandir School,Behind ADANI CNG Pump,S. G. Highway,Makarba – Ahmedabad – 380054. Tel : +91 79 30233300, 30233301Fax : +91 79 30233399,

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ME HeadquarterEvolutionary Systems Arabia Fz LLC112, Building 11, Dubai Internet City,PO Box 500830, Dubai, UAEBoard: +9714-4380181Fax: +9714-4380180

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E-mail us at:

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contact@evosys.co.in

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APAC HeadquarterEvolutionary System Singapore Pte LtdLevel 42-01, Suntec Tower Three8 Temasek Boulevard, Singapore 038988Tel: 065 6829 2244.Mobile-06597957452E-mail: business@evosys.co.in