Customer Relationship Management

Community EngagementPlan,manage,monitorandreportoneachaspectofyourcommunityengagementprogramsandstrategiesusingonesimpletool.

PoweredbyTechnologyOneCustomerRelationshipManagement(CRM),theCommunityEngagementsolutionhelpsorganisationsmakebetterdecisionsinformedbypublicparticipation.Thetoolprovidesfullvisibilityofdifferentstakeholders,coordinatesandtracksallformsofcommunication,increasestransparencyandaccountability,andstreamlinesreporting.CRMforCommunityEngagementcanalsohelpplanandexecuteengagementstrategiesacrosstheIAP2spectrum(InternationalAssociationforPublicParticipationAssociation).

Manage community engagement from strategicplanning to decision making and reporting:

Gaina360degreeviewofstakeholders

Createcontactlistsandexecutetargetedcampaignsandcommunications

Buildandinteractwithcommunitynetworks,focusgroupsandpanels

IntegratewithMicrosoftOfficeandExchange

Managesubmissionswithintegrationtodocumentmanagementsystems

SupportvarietyofprogramsacrosstheIAP2spectrum

Reachoutusingsocialmedia

Manageandrecordstakeholderrelationshipsandactivities

Automatebusinessprocesses

Tailorandautomatereportstosupportlegislativerequirements Transforming business, making life simple

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Communityengagement

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Do you experience any of the community engagement challenges below?

TechnologyOne CRM supports the community engagement process

Complyingwithlegislativedemands

Meetingthechallengesofanemerginginformationsociety

Managingmultiplestakeholdersandfindingtherightdemographicstoengage

Determiningappropriatelevelofengagement

Trackinginteractionswiththecommunity

Reportingandprovidingsupportingevidenceacrossmultipleplatforms

Navigatingthecomplexityofcommunityengagement

Demonstratingorganisationalresponsivenesstooutcomesfrompublicparticipation

Increasestransparencyandsimplifiesreportingtoensurecompliance

IntegrateswithnewmediaandMicrosoftOffice,andtailorscommunicationstowardsgroupsorindividuals

Recordsandtracksinformationondifferentstakeholdersthroughsimpleconfiguration

SupportsfullIAP2spectrum

Createscontactlistsandbuildscommunitynetworks

Drivesadvancedfieldandsectioncustomisation

Enablesstafftocontinuetousedaytodaytoolstoimproveadoptionofnewsolution

Userconfigurable,standardisedreports

Key features and benefits

TechnologyOne’sCommunityEngagementsolutionoffersarangeoffunctionalitytomanagetheprocessesofcommunityengagementandmonitorstakeholderrelationships.

A to Z of community engagementLegislationisdrivingthepublicsectortoconsultwiththepubliconavarietyoftopics.Increasingly,organisationsarerequiredtoprovidedetailedproofofcommunityengagement.TechnologyOne’sCommunityEngagementsolutionhelpsyouplanandexecuteacommunityengagementcampaign,fromstrategyandconcept,tomanagingallcommunication,draftingrecommendations,facilitatingdecisionmakingandsubmittingfinalreports,makingsureyoucanprovidealltheevidence.

Increase accountability to the publicTechnologyOne’sCommunityEngagementsolutionallowsyoutodemonstratepublicparticipationtosupportdecision-making.Integrationwithpowerfulbusinessintelligencetoolsdeliversareal-time,organisationwideviewofkeyinformation,acrosssystemboundariesandprovidesevidenceandoutcomesofinteractionwiththecommunity.

Deliver quality public services and programs and enhance relationshipsBygreatlysimplifyingthecomplexprocessesinvolvedwithcommunityengagement,TechnologyOne’sCommunityEngagementsolutionallowsyoutobuildandreaptherewardsofstrongerindividual,organisationalandcommunityrelationships.Withafocusonbetterstakeholdermanagementandtheabilitytoviewmultipleinteractionsandentirehistoriesofrelationshipsononescreen,thesolutionwillhelpyouoptimiseyourcommunications.

Integrate with commonly used media and toolsTechnologyOne’sCommunityEngagementsolutionhasthepotentialtointegratewithvarioussocialmediaplatforms,fromTwittertoBangtheTable,helpingyoureachandinteractwithyourmostrelevanttargetaudiencethroughmediatheyusedaily.ItalsofullyintegrateswithMicrosoftOfficeandExchange,tohelpyousynchronisecontactsandappointments,mailmerge,emailandexportdatatokeepuptodatewithallcorrespondence.

Support all levels of engagementProvidingonetruesourceofengagementwiththecommunity,thesoftwaresupportsthefullIAP2spectrum,frominformingyourstakeholderstoempoweringthemtomakedecisions,andhasmarketingcapabilitiestoensureconsultationacrossdiversecommunitiesofinterest.

Becomecitizen-centricandmanageindividualandorganisationalrelationshipsTechnologyOne’sCommunityEngagementsolutionisdeeplyintegratedwithotherTechnologyOnesoftware,deliveringorganisationwidesolutionsfora360degreeviewofallstakeholders.Bysupportingarich,proactiveengagementmodelforthecommunity,thesolutioncantailorandautomateyourprocessestoimproverelationshipswithalltypesofstakeholders,allowingyoutoviewthemasindividualswithinyourcommunityratherthanjustnamesandaddresses.

Increase efficiency and save timeTailorpracticesaccordingtoyourorganisation’sbusinessprocessesandhelpemployeesimprovecommunicationbytakingtherightactionattherighttime.Viewmultipleinteractionsandrelationshipsononescreenwhileautomatedworkflowsguideactionsandhelpstafftooperatewithincreasedefficiency.

Post-implementation agility Thesolutionisagileandcanadapttochangesinyourorganisation,withconfigurationchangeseasytomakewithoutrelyingonsomeonewithtechnicalability,soTechnologyOne’sCommunityEngagementsolutioncangrowwithyourbusiness.Thesolutioncomesasa‘LeadingPractice’templatewhichisthenmodifiedtomeetyourspecificrequirements,ensuringarapidimplementationandcompliancewithknownlegislativerequirements.

About TechnologyOneTechnologyOne(ASX:TNE)isaleadingenterprisesoftwaresolutionsprovider.For25yearswehavebeenprovidingdeeplyintegratedsoftwaresolutionsforbusiness,government,financialservices,healthandcommunity,educationandtheutilitiessectors.Tensofthousandsofpeopleeachdayuseourworldclasssolutionswhichwedevelop,implementandsupport.Ourorganisationwidesolutionsuite,integrationsolutionsandcustomdesignedsolutionsprovideworldclassserviceswhicharebasedonleadingedgetechnologyandarebackedupbyasubstantialR&Dprogramprovidingourcustomerswithalongterm,secureandvaluablepartnership.TechnologyOneemploysmorethan800peopleandhasofficesineachStateandTerritoryofAustralia,aswellasNewZealand,Asia,theSouthPacificandtheUnitedKingdom.

One vision.Onevendor.Oneexperience.

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TechnologyOneCorp.com

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