customer of the 21st century
TRANSCRIPT
Customer of the 21st century
Customers, today, have gone through a complete metamorphosis. While in the past, these customers used to juggle between limited choices; an exploded market place, in the 21st century, has meant stifling competition and unprecedented choices are a regular phenomenon. With such broad segment of choices, the phrase ‘Customer is the King’ has received an all new fillip. Companies’ decision making departments are horded with a large number of questions:
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