customer education presentation

27
FrequencyWeekly Management Services Pvt. Ltd.

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This is a presentation demonstrating the steps required to book a train ticket using SMS solution.

TRANSCRIPT

Page 1: Customer Education Presentation

FrequencyWeekly Management Services Pvt. Ltd.

Page 2: Customer Education Presentation

S

M

S

Page 3: Customer Education Presentation
Page 4: Customer Education Presentation

1. Easy to use - Anywhere Anytime.

2. No Queues, No Forms, No going

to booking counter, therefore

convenience at your finger tips

3. Hassle-free, User-friendly

ticketing solution.

4. Great saving of time, effort and

cost, booking done over 2 SMSs

5. Easiest way of making payments

through mWallet or IMPS.

6. No need to have internet and

works on even the most basic

mobile phones.

Page 5: Customer Education Presentation
Page 6: Customer Education Presentation

SMS

“RAIL ” to

5676714

Response from Sarthi:

“START IRCTC_USER_ID”

Page 7: Customer Education Presentation

SMS

“START SAM909”

to 5676714

Response from Sarthi:

“BOOK

FrmStnCode,ToStnCode,DDMMYY,

TrnNo,Class,PsngrName1,Age1,M/F,

PsngrName2,Age2,M/F,PsngrName3,

Age3,M/F,PsngrName4,Age4,M/F”

IRCTC-USER ID

Page 8: Customer Education Presentation
Page 9: Customer Education Presentation

SMS BOOK

NDLS,ALD,280313,12418,SL,

varun,23,m,ezaz,23,m,priyanka

,24,f,sukhbir,25,m

to 5676714

Response from Sarthi:

“Availability details are TxnID:

92224487261426141055,Fare:Rs1300 (Incl.

IRCTC SC-Rs.10.0,Agent SC-Rs.10,PG:Rs.10.0)

Availability: AVAILABLE-0529. Please send

SMS PAY 92224487261426141055,IMPS or

MPAY” to 5676714 to book ticket.

From Station

To Station

Date of

Journey

Train Number

Class

Page 10: Customer Education Presentation

SMS

PAY

92224487261426141055,MPAY

to 5676714

Response from Sarthi: Booking successful. PNR: 5612345567,

TRAIN: 12418, DOJ: 28/03/2013 NDLS to

ALD, VARUN Confirm S6 0035, EZAZ

Confirm S6 0036, PRIYANKA Confirm S6

0037, SUKHBIR Confirm S6 0038

Page 11: Customer Education Presentation
Page 12: Customer Education Presentation

SMS

PAY

92224487261426141055,IMPS

to 5676714

Response from Sarthi: Your transaction is in progress and

TransactionID is

9222448726142614105. Please pay

from IMPS method following

instructions given by your Bank. Send

"9555155511,9053981,1300,922244872

6142614105,OTP" to your bank IMPS

number

Page 13: Customer Education Presentation

SMS

OTP <MPIN>

to bank’s short or

long code

Response from bank: Your OTP is xxxxxx

Page 14: Customer Education Presentation

SMS

“9555155511,

9053981,1300,922244872614261410

5,xxxxx”

to bank’s short or long

code

Response from Sarthi:

Booking successful. PNR: 5612345567,

TRAIN: 12418, DOJ: 28/03/2013

NDLS to ALD, VARUN Confirm S6

0035, EZAZ Confirm S6 0036,

PRIYANKA Confirm S6 0037,

SUKHBIR Confirm S6 0038

Our Mobile

Number

Our MMID

Amount

Transaction

Id

OTP

Page 15: Customer Education Presentation
Page 16: Customer Education Presentation

SMS “CANCEL 5612345567”

to 5676714

Response from Sarthi:

Cancelling VARUN, EZAZ,

PRIYANKA, SUKHBIR

Please send SMS YES

5612345567

Page 17: Customer Education Presentation

SMS

YES 5612345567”

to 5676714

Response from Sarthi:

Your Ticket is successfully cancelled.

Refund Amt:Rs.xxxx.xx. You shall

receive the refund in your a/c within

next 3-4 working days

Page 18: Customer Education Presentation

SMS

CANCEL 5612345567,2,4”

to 5676714

Response from Sarthi:

Cancelling EZAZ,SUKHBIR

Please send SMS YES

5612345567,2,4

Page 19: Customer Education Presentation

SMS

YES 5612345567,2,4”

to 5676714

Response from Sarthi: Your Ticket is successfully

cancelled. Refund Amt:Rs.xxxx.xx.

You shall receive the refund in

you’re a/c within next 3-4 working

days

Page 20: Customer Education Presentation
Page 21: Customer Education Presentation

SMS “HELP”

to 5676714

Response from Sarthi:

“Send STATION <StnName>

for station code. Send TRAIN

<FrmStnCode,ToStnCode,DD

MMYY> for train between

stations. Send CALL for call

back from us. Send PNR <PNR_no> for PNR status”.

Page 22: Customer Education Presentation

SMS “STATION MUMB”

to 5676714

Response from Sarthi:

“Station Enquiry details are

MUMBAI CENTRAL(BCT),

MUMBAI CST (CSTM)”.

Page 23: Customer Education Presentation

SMS “TRAIN

NDLS,BCT,310113”

to 5676714

Response from Sarthi: Enquiry details are

(TrainNo,TrainName,DepTime):(12138,PUNJ

AB MAIL,05:20),(12904,GOLDN TEMPLE

ML,07:40),(12215,DEE BDTS G

RATH,09:20),(12618,MNGLA

LKSDPEXP,09:20),(19024,FZR BCT

JANTA,13:05)

From

Station

To Station

Date of

Journey

Page 24: Customer Education Presentation

SMS “PNR 5612345567”

to 5676714

Response from Sarthi:

Ticket booking details are PNR:

5612345567, TRAIN: 12418, DOJ:

28/03/2013 NDLS to ALD,

VARUN, EZAZ, PRIYANKA,

SUKHBIR Confirm S6

0035,0036,0037,0038

PNR Number

Page 25: Customer Education Presentation

SMS “CALL”

to 5676714

Response from Sarthi:

Thanks! We are procesing your

request. You will receive a call from

SARTHI Helpdesk shortly. Call

08882001001 for any other support.

PNR Number

Page 26: Customer Education Presentation

Call Centre Number:

08882001001

Email support:

[email protected]

Page 27: Customer Education Presentation