www.CareAnalytics.net

Resident and Family Satisfaction and Employee Engagement Real Time

Programs are available for all long term care and short-term stay settings,

including:

Skilled Nursing Homes

Assisted Living Communities

Independent Living Homes

Continuing Care Retirement Communities (CCRCs)

Assessments:

Resident and Family Satisfaction

Short Stay / Discharge

Resident Admission

Employee Satisfaction and Engagement

Employee New Hire and Exit Assessment

Customer and Employee Quality

Improvement for long Term Care

and Senior Living Providers

CUSTOMER PROGRAM

Real Time Resident and Family Satisfaction

Understanding the needs and behaviors of your residents and their family members, and

knowing how to best deliver a quality resident experience, contributes to the overall success of

your facilities. Care Analytics knows the key for your facility to empower exceptional resident,

family, and short-stay experiences.

What sets Care Analytics apart?

We believe it is about more than patient satisfaction metrics. With our proprietary real time

formula for measuring the behaviors of resident, family, and short-stay experiences, in addition

to measuring patient satisfaction, we understand that is essential to providing your facilities

with a foundation for effective planning and ultimately, success in reaching your overall goals.

EMPLOYEE PROGRAM

The loyalty of your workforce directly relates to care quality and patient outcomes. Care

Analytics has developed proprietary Employee Engagement measurement assessments that

quickly and easily survey and analyze your workforce. You’ll be able to quickly focus on

improvement efforts that can increase quality of care, reduce staff turnover, and enhance the

likelihood that your residents will recommend your facility. Employee Engagement

measurements are tailored to facilitate culture change and improve facility performance.

When you assess the loyalty and commitment of your long term care and senior living

employees, you’ll find that the facility environment influences their level of dedication.

These environmental factors include relationships with peers, investment by executives,

and overall job satisfaction (compensation, benefits,, and more). Our research and

Feedback have indicated that the ability to provide quality care is a main driver that

affects employee loyalty. This is because your employees want to make a difference and

provide high-quality care experiences for long term care patients and their families.

Fact: Nursing Homes with Higher Employee satisfaction have higher patient satisfaction scores

SERVICES - Full program services include insightful ways to view your data and take

advantage of a suite of Real Time Patient Satisfaction and Employee tools, including:

Reporting Features

Comment Analyzer and Real time comments

Assign comments by subject matter and code as positive, negative, or neutral (TBA)

Identify areas and comments directly associated with risk to facility.

Access online reporting and resource guide (unlimited users & reports)

Facility Benchmarking - Compare the performance of your organization to the Care

Analytics private long term care database.

Focus improvement efforts and align resources through benchmark comparison

Gain actionable information that captures what matters most and find out where patient,

family, and employee recommendations are being earned

Learn where opportunities for improvement lie

Communication Tools

Get instant feedback from the assessment process

Know with Care Analytics you will have almost 100% response rates vs. 20% for our

competitors

Hipaa Compliant

Consultation for data Analysis, Insight, trend, and observations

Take advantage of real time patient satisfaction tools with IPAD based delivery and

follow up patient phone conversations.

Based on the expertise of the Care Analytics Products Patient and Employee Engagement programs from Care Analytics establish the standard and

raise the bar. These real time programs are being used by more and more senior living and long

term care leaders every day. Care Analytics provides the ability to monitor live what matters

most to your most important stakeholders. Our Partners gain unlimited access to an extensive

library of loyalty, commitment, and satisfaction assessments and comprehensive reports that

offer the ability to gage the effects of recent changes or complex initiatives.

For more information or to schedule a free demonstration, please visit

www.careanalytics.net.