Adriana Gomes 52 Yodelay Street, Varsity Lakes, QLD – 4227 Phone: (7) 5593 5463 Mobile: 0422 083774 E-Mail: aogomes@hotmail.com

    Education    

2009  -­‐  Master  of  Professional  Accounting  –  Central  Queensland  University  

2007-­‐  Masters  of  Business  Administration  –  Southern  Cross  University  

1999  -­‐  Bachelor  of  Tourism  Management  –  Anhembi  Morumbi  University  (Brazil)  

            Experience  

Student  Welfare  Coordinator  /  Student  Advisor  –  STB  (Student  Travel  Bureau)  PACIFIC                                                                                          from  2008      

• Manage  and  coordinate  high  quality  service  and  offer  support  to  Brazilians  and  Italians’  students  during  their  exchange  program  in  Queensland  

• Preparation  and  delivery  of  orientation  sessions.  

• Deal   with   any   issues   that   may   arise   during   the   student’s   program,   providing   individual   case   management   with  appropriate  reference  to  confidentiality.    

• Liaise  with  a   range  of  external   stakeholders   in   relation   to   international   student   issues,   including  Education  Queensland  International,  Queensland  Schools,  host  families  and  natural  parents.      

• Provide  ongoing  support  and  communication  link  between  natural  family,  student  and  school  

• Provide  monthly  reports  on  students’  progress  to  head  office  

• Plan   and   organize   tours   around   Australia   and   New   Zealand   for   international   students   during   their   school   break.    Responsible  for  sales  and  promotion  of  these  tours.    

• Daily  maintenance  of  company’s  website,  Facebook  page  and  twitter.    

• General  administration  duties    

Disney  Internal  Program  Coordinator  –  STB  (Student  Travel  Bureau)  PACIFIC                                                                                      January  2009  –  July  2011  

• Develop  and  maintain  effective  communication  channels  with  key  Queensland  Universities  and  TAFE  Colleges  

• Plan  and  organize  itinerary  for  every  upcoming  Disney’s  recruitment  trip      

• Liaise  with  Disney’s  Recruiters  before  and  after  trips  

• Arrange  personal  interviews  with  recruiting  team  

• Liaise  with  students  and  parents    

• Develop  and  maintain  marketing  activities  with  participant  Universities  and  TAFE  Colleges  

• Daily  maintenance  of  program’s  Facebook  page  and  promotions  

• General  administration  duties  

Assistant  Store  Manager    -­‐  Kookai  Pacific  Fair                                                                                                                                                                                                                  April  2004  –  Oct  2006  

• Leading  and  motivating  store  staff  

• Responsible  for  merchandizing      

• Responsible  for  managing  the  store  in  the  absence  of  the  manager  

• Responsible  for  meeting  daily,  weekly  and  monthly  sales  budgets    

 

2

Reservations  Supervisor  -­‐  Grand  Hyatt  Sao  Paulo                                                                                                                                July  2003  –  Jan  2004  

• Responsible  for  managing  complex  Group  Reservations  

• Liaise  with  suppliers    

• FIT  direct  sales  

• Development  and  implementation  of  reservations’  policies  and  procedures    

• Hotel’s  occupancy  forecast  

Guest  Services  Officer  -­‐  Grand  Hyatt  Sao  Paulo                                                                                                                                Jun  2002  –  July  2003  

• Took  part  on  the  opening  of  the  first  Hyatt  Hotel  in  Brazil  

• Contributed   with   the   implementation   of   several   key   business   systems   to   maintain   the   highest   standards   of   Hyatt  International  Deluxe  Hotel  brand,  more  specifically,  developed  and  implemented  policies  and  procedures  for  the  Hotel’s  Executive  VIP  Floor  (Grand  Club)  

• VIP  floor  routines  as  check-­‐ins,  check-­‐outs,  room  inspections,  control  of  food  stocks,  serve  breakfast  and  cocktail  

International  Hospitality  Trainee  -­‐  Walt  Disney  World  Grand  Floridian  Resort  and  Spa                                            March  2011  –  April  2002    

• Performed   various   positions   such   as:   front   desk   cashier,   guest   services,   luggage   control   and  dispatcher,   phone’s   room  (call  centre);  became  a  Disney  Trainer  as  well  performed  leading  roles  such  as  on-­‐line  support  and  back  office  operations    

Avipam  Turismo                                                                                                            Oct  1999  –  February  2001  

• Business  Development  and  Sales  

• Organising   local,   domestic,   international   travel   arrangements,   visas,   airport   transfers   and   accommodation   for  conferences  and  meetings  for  one  of  the  major  magazines  in  Brazil  (EPOCA)  

                          Personal  Attributes    

Enthusiasm,  ability  to  work  independently,  great  interpersonal  skills,  openness  and  honesty,  dependable,  flexible,  proactive,  fast  learner,  accountable  and  attentive  to  detail.    General  Skills  

Administration,   planning   and   organization,   leadership   and   supervision,   selling   and   promoting,   networking,   effective  communication,  active  listener,  coordination,  management  of  policies  and  procedures,  budgeting  and  reporting.    Computer  Skills    

Advanced  user  of  Microsoft  Office  (Word,  Excel,  PowerPoint),  Windows  and  MAC  OS  operating  systems.      Languages    

English,  Portuguese  and  Spanish  (advanced).                          

    Referees  

Daniela  Odin  –  Director  of  STB  Australia  -­‐  Phone:  (02)  9299  4428  and  Mobile:  0421  425  983  Bruna  Souza  –  Operation  Supervisor  –  STB  Australia  -­‐  Phone:  (02)  9299  4428  and  Mobile:  0402  231  184  Christina  San  Jose    -­‐  City  Manager  at  Mimco  and  former  Manager  at  Kookai  Pacific  Fair  and  Mobile:  0403  041  924  Ben   Faranda     -­‐   International   Management   Consultant   and   former   MBA   Lecturer   and   Director   of   Corporate   Services   at  Southern  Cross  University  -­‐  Mobile:  0405  033  353