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Current Status and Perspective of E-Governance in Taiwan

Dr. Yu-Hsieh SungDeputy Minister

Research, Development, and Evaluation CommissionThe Cabinet, Taiwan (R.O.C.)

September 2, 2009

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Outline

1. Background2. What Has Been Done3. Next Phase 4. Conclusion

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1.1 e-Readiness in Taiwan

62.37%Cable TV110.30%Mobile Phone Users66.41%Broadband Households76.10%Households Connected68.51%Broadband Population71.80%Internet Population

Penetration RateItemsJan 2009

Source: 1. Taiwan Network Information Center2. Foreseeing Innovative New Digital Services 3. National Communications Commission

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1.2 Roadmap for Taiwan e-Government

Infrastructure Development and Penetration(1997~ 2000)

On-line Services Development(2001 ~2004)

Integrated Services(2005 ~2008)

Intelligent Taiwan(Starting 2009)

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1.3 e-Government Ranking of Taiwan According to “the Global E-Government Report,”Taiwan has been ranked Top 3 by Brown University of the U.S.A. since 2004

Year 2005Year 2004 Year 2006 Year 2007

1

Taiwan

2

Singapore

United States

3

United States

1

Taiwan

2

Singapore

United States

3

United States

1

South Korea

2

Taiwan

United States

3

Singapore

1

South Korea

2

Singapore

United States

3

Taiwan

Year 2008

1South K

orea

2

Taiwan

United States

3

United States

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The e-Government Portal( www.gov.tw)

Government Service Network

Government Certification Authority

e-Procurement Service e-Tax Service

Official Document Interchange

e-Motor Vehicle Service e-Village Service-- Bridging Digital Divide

e-Job Service

2.1 Key e-Government Programs

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2.2 Electronic Official Document Exchange (G2G)

Government Certification Authority(GCA)

Sending Unit

Internet

e-Official Document

•Private key•Certificate

Digital signature/encryption

e-Official Document

Verify signature/Decryption

Receiving Unit

•Private key•Certificate

IC Card IC Card

Exchange Center

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2.3 Government Procurement Online(G2B)

• Government agency posted close to 1.9 million tender announcements

• There are 853,928 cases ofonline bidding, and more than 2.1 million bidding information download.

• Save up to NT$1.2 billionper year

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Percentage of Online Tax Filing (OLTF)

45.31%50.33%

54.68%

64.70%

34.59%

21.06%

14.46%

0%

10%

20%

30%

40%

50%

60%

70%

1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009

2.4 Online Income Tax Filing (G2C)In 2009, 64.70% of 4.8 million taxpayers filed individual income taxvia Internet

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2.5 Bridging Digital Divide

Establishing 233 digital opportunity centers in different areas

Keelung City71.1%

> 75%71% ~ 75%60% ~ 70%50% ~ 60%

Taipei City71.6%

Taipei County70.9%

Taitung County61.8%

Pingtung County56.0%

Kaohsiung County58.2%

Tainan County58.0%

Taoyuan County69.6%

Hsinchu County68.0%Miaoli County

64.1%

Changhoa County56.9%

Taichung County 66.8%

Hualien County61.8%Nartou County

58.5%

Yilan County62.1%

YunlinCounty53.2%

Chiayi County52.2%

Penghu County55.4%

Internet UserAverage at 65.6%

Kaohsiung City66.3%

Tainan City67.4%

Chiayi City 67.2%

Taichung City73.3%

Hsinchu City75.5%

Kinnen County 61.3%

Leinchiang County67.5%

Oct. 2007

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3.1 Next Phase e-Government

Next Phase e-Government: (5) I GovernmentNext Phase e-Government: (5) I Government

Integrative

Innovative

Interactive Individual

Instant

Enhance public values, andestablish trusted and connected society

Enhance public values, andEnhance public values, andestablish trusted and connected societyestablish trusted and connected societyVision

Provide Multi-Channel Services;Enrich Quality Life-Style

Strengthen Citizen Interaction;Broaden e-Participation

Prevail Informative Services;Enhance Social Care

Goals

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3.2 Incorporating Web 2.0 Services

instant instant

messagemessage

insight insight

exchangeexchange

spatial spatial

datadata

information information

referralreferral

photo photo

sharingsharing

video video

presentationpresentation

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3.3 G2A to G2G Segmented Services

G2Employee

G2Association G2Business

Provide Multi-Channel Services; Enrich Quality Life-Style

E-GOVG2Customer

G2Dis-advantagedG2Foreigner

G2Government

Prevail Informative Services;Enhance Social Care

Strengthen Citizen Interaction;

Broaden e-Participation

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3.4 e-Housekeeping Service as an Example

Step 1: Register andDownload Program

Step 2: Activate instant message service (Pop-out screen)

Step 3: Click and query/transact

Water bills

Telephone bills

Electricity billsParking fees

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3.5 From e-Government to e-Governance

Efficient/EffectiveEfficient/EffectiveGovernmentGovernment

e-Governance

e-Government

e-Administration

Better Better AccountabilityAccountability

•Performance evaluation

•Information disclosure

•Process disclosure

•Public supervision

e-Participation

•Listen to the public•Policy disclosure•Public participation

Better Better Policy MakingPolicy Making

e-Services

Better Better TransparencyTransparency

•Information Integration•A Single Portal

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4. Conclusion

Target Users e-Gov DNA Better Governance

Information Reform

Innovative Service

Performance Management

Segmented Service

Proactive Service

Seamless Service

Citizen-Centric Service

Business

Citizen

Government Employee

Portable Devices: smart phone、PDA phone、etc.

D（Device）

N（Network）

A（Application）

Wireless Network：Wi-Fi、WiMAX

Web2.0 Proactive Services

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Thank you for your attention

For more information: www.rdec.gov.tw