ENGAGEMENT & GROWTHBuilding the Right Culture for

Jason Medley Director of People & Culture

Quirky

• What is Culture and where does it come from

• What effects Culture

• How do we build the culture we want

What We Will Cover

• 21 % higher productivity

• 22% higher profitability

• Lower turnover

• Lower absenteeism

(Gallup, 2013)

Higher Average Employee Engagement Levels Lead to

What is Culture?

Culture is the Character and Personality of your organization (ERC, 2013).

CULTURE ANSWERS THESE QUESTIONS

• What is our mission / What are we passionate about

• How will we serve our clients and customers

• How will we work together as a team

• How will I contribute as an individual

• How do we communicate internally and externally

• What do we celebrate / How do we celebrate

• How do we overcome obstacles and conflict

• How do we move forward

• What types of policies should we implement

• What does our office environment look like

Where Does Culture Come From?

Culture Starts WITH YOUR FOUNDER(S)

CULTURE Management

How org. is managed

Communication

LeadershipCelebration

Systems, procedures, structures

Managers

Workplace Practices Recruitment and

On-boarding

Retention

Policies & Philosophies

Handbook

Code of Conduct Attendance and dress code

People

Personalities

Values and experiences

Diverse skills

Work Environment

Decorations

Food Office layout

HOW DO WE BUILD CULTURE?

BUILDING CULTURE

DO DON’T• Understand what your current culture is (Surveys, focus

groups, etc.)

• Define what you want your culture to be

• Make sure your mission, vision, and values honestly reflect what you want your culture to be

• Clearly communicate what you want your culture to be throughout your organization

• Make sure it’s believed and practiced from the top down

• Measure the state of your culture

• Hold everyone accountable to being a culture fit (Recruitment, performance management, etc.)

• Ignore it!

• Hire employees who aren’t a culture fit

• Create bad managers

• Forget about learning and development opportunities

!

REMEMBER!

• There is always a culture

• Everything effects culture

• Culture is a work in progress, it’s growing and will change overtime

• Building a culture of engagement makes good business sense

Thank You

References

1. Sorenson, S. (2013, June 20) How Employee Engagement Drives Growth. http://www.gallup.com/businessjournal/163130/employee-engagement-drives-growth.aspx

2. ERC. (2013, March 6) Workplace Culture: What it is, Why it Matters, and How to define it. http://www.yourerc.com/blog/post/Workplace-Culture-What-it-Is-Why-it-Matters-How-to-Define-It.aspx