ctsi logistics corporate values

CORPORATE VALUES

Y2015 CTSI LOGISTICS CORPORATE VALUES

OUR CORPORATE VALUES

CUSTOMERSATISFACTION


• “Customer” refers not only to trade alliances and business partners but also to the team member next in line in the work process • Strives to give customers the best possible service and opportunities for further improvements



WORK NORMS:• We are constantly ready and willing to be of service to others and we feel good about it.

• We lend others a hand in accomplishing a task for our customers.

• We constantly check the quality of the output we produce to ensure that this meets or exceeds the standards established by the company and our customers.

• We immediately respond to the needs of our customers.

• We listen to what our customers really want and then act on it.


INTEGRITY


• Commits to and acts in accordance with high standards of work and ethical behavior

INTEGRITY


WORK NORMS:• We honor our commitments.

• We are competent, trustworthy, and honest in our work and dealings with others.

• We are fair in dealing with our customers and trade alliances.

• We give credit where credit is due.

INTEGRITY

TEAMWORK


• Mutual cooperation and collaboration to achieve common objectives

• Unity in purpose and complementation in action

TEAMWORK


WORK NORMS:• We work interdependently towards the achievement of common and agreed upon goals.

• We actively get involved in the group’s undertaking.

• We take ownership of the team’s output with pride.

• We work effectively and objectively with one another despite cultural diversity and beyond set boundaries.

• We support and encourage one another in the achievement of our potentials.

TEAMWORK

EXCELLENCE


• Sets and adheres to high performance standards

• Strives to better his best

EXCELLENCE


WORK NORMS:• We establish key performance indicators to measure our performance and capability to handle the job.

• We see each problem as an opportunity to enhance ourselves; we analyze its root cause and suggests improvements.

• We comply with established policies and procedures and encourages others to do the same.

• We regularly review our systems, procedures and processes and suggest improvement areas.

• We maintain professionalism at all times.

EXCELLENCE


• We coach and train others to perform their functions better.

• We welcome feedback and use it as reference on what and how to improve.

• We deliver quality service by seeing to it that all requirements of the customers are met, if not exceeded.

• We keep ourselves updated on current industry trends and developments and we apply the knowledge gained in our own work.

• We maintain a balance between work and personal life.

WORK NORMS:

EXCELLENCE

RELATIONSHIP MANAGEMENT


• Establishes and maintains internal and external business relations based on mutual trust, openness, shared risks and rewards resulting in business performance greater than would be achieved individually.

• Seeks agreement and support and able to arrive to solutions amidst diverse and sometimes conflicting issues



WORK NORMS:• We support our business partners’ efforts in achieving their targets/goals.

• We develop joint activities and processes that build and sustain the relationship.

• We respect and comply with the policies of our business partners and customers as long as these do not jeopardize the company’s business.

• We practice open communication.

• We know how to inject fun and laughter in our work.


EMPOWERMENT


• Ensures employees are enabled to act independently

• Gives responsibility and authority to others

• Enables others by providing the tools and guidance leading towards significant accomplishments and success

EMPOWERMENT


WORK NORMS:• We encourage our team members to have a great sense of commitment and responsibility.

• We get individuals involved in process improvements and provide the venue to make quality decisions.

• We draw the best from people with appropriate recognition and fair compensation based on performance.

• We attract quality people and provide them opportunities for continuous development and achievement of their career aspirations.

• We recognize the contributions of our team members even when success is not realized.

EMPOWERMENT

SENSE OF URGENCY


• Initiates rather than passively accepts

• Recognizes responsibility to make things happen looking at it as an opportunity rather than a threat

• Takes immediate and necessary steps to provide the services and/or products required at the right time with the right quality and quantity.

SENSE OF URGENCY


WORK NORMS:

• We aim to prioritize all of the customer’s needs beyond their level of expectation.

• We find ways and means to act on what is required from us by our superiors, peers and customers.

• We adjust quickly to new ways of doing things.

• We seize the opportunity to serve our customers.

• We take risks within the scope of our responsibility and competence

SENSE OF URGENCY

TRANSPARENCY


• Says what is meant without any hidden agenda

• Expresses opinions directly with the person involved

TRANSPARENCY


WORK NORMS:• We are able to express our opinions freely.

• We encourage challenges to the status quo.

• We actively seek feedback.

• We seek first to understand, then to be understood.

• We are clear in our motives and do not deceive in our communication with others.

TRANSPARENCY

Your thoughts become your words.Your words become your actions.Your actions become your habits.

Your habits become your character.Your character becomes

your destiny.

- Unknown


For questions on our Corporate Values, Please discuss with your immediate superior or approach the Human Resources Department.

ctsi logistics corporate values

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