ctsi: iu school of medicine cores communication plan julie huang tom goodwin natalie basich
TRANSCRIPT
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CTSI:
IU S
CHOOL OF
MEDICIN
E
CORES COMMUNIC
ATIO
N
PLAN
JULIE
HUANG
TOM G
OODWIN
NATALIE
BASIC
H
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CORES: UNIFORM BILLING SYSTEM FOR INTERNAL AND EXTERNAL CUSTOMERS
Implemented at 10 Medical Facilities
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CORES: VOICES FROM CURRENT USERSHighly satisfied current users
“We even received accolades from our PI’s on how great the new system was.”
– Georgetown Hospital
“I’ve done a lot of system implementations and this has been by far the smoothest, it didn’t hurt that the software is incredibly reliable.”
– Seattle Children’s Hospital
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CURRENT STATUS: IU SCHOOL OF MEDICINE Pilot Cores to be live in March
3 Pilot Cores : the largest, most complex and greatest change
Groups of 5-6 Cores to role out every 6 months (total of 40 Cores)
GAP Analysis almost complete for pilot group
No Communication to non-pilot Cores
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COMMUNICATION OVERVIEW
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COMMUNICATION TIMELINE
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AFTER PILOT GROUP LAUNCH: SURVEY PILOT CORESSent to 3 Pilot Cores
Solicit Feedback on successes, challenges What they wish they had known before? Comments
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AFTER PILOT GROUP LAUNCHINFO ABOUT CORES SYSTEM FOR ALL CORESCORES has been Launched! CORES is coming to a Core near you!
Details In-Person Meeting ALL Cores
Including Pilot Launched Cores Info Session (using info solicited from survey) to introduce
CORES that will be rolling out over next 2-3 years
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3 MONTHS TO LAUNCH OF GAP ANALYSISWhat to Expect Explanation of CORES Why the change Benefits Who will be affected Timing
Audience New incoming group of Cores
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2 MONTHS TO LAUNCH OF GAP ANALYSIS
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1 MONTH TO LAUNCH OF GAP ANALYSIS
Schedule GAP Analysis Meeting Explain GAP process Who is involved Timeline Expectation of Cores Information to be shared
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1 WEEK TO LAUNCH OF GAP ANALYSIS
Meeting Reminder Expectations Current pricing status information needed for meeting
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SHAREPOINT ACCESS
Gathered through Pilot Cores
FAQs Accessible to Cores as they are launched Example Documents – Seattle Children’s Continually updated with common questions and answers
Relieves CORES and System Administrator
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CONCLUSION
CORES: Successful Track Record
Simple to convey once first launch Use those that have launched as your advocates Encourage communication between Cores
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QUESTIONS?
THANK YO
U!
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NOTRE D
AME UPD
ATES
LINDA D
UNN-JENSEN
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CHANGE MANAGEMENT PROCESS
Understanding the need for the change Enlisted a core team Motivating the users for the change Communicated the vision for the change Gap Analysis Training Using the new system
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WHAT NEEDS TO BE DONE?
Change Management Working with Key Contacts (monthly meeting) Transitioning role during implementation
Training Quick reference guides Advanced features
Roll-out plan Timing
Best Practices Adding users to the systems Upgrade process Reports (Cores & PI’s)