cts communications forum caos may 22, 2007. agenda welcome (mike schilling) cts communications...
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CTS Communications Forum
CAOs
May 22, 2007
AGENDA
Welcome (Mike Schilling)
CTS communications update (Elaine Howell)
Low-voltage wiring policies (Janice Bundy)
CTS billing/rates for FY 2007-08 (Cecilia Kness)
The new Web service center (Sarah Gamble)
Q&A
WELCOME
Michael SchillingDirector
Communications Technology Services (CTS)[email protected]
(310) 825-5125
CIO AND CAO MEETINGS
In response to feedback from customer surveys, we’re implementing Communications Forums for CAOs (2x per year)
We’ll be posting all presentations on our Web site
Please let us know if there’s a topic you’d like addressed
LOW-VOLTAGE WIRING
Janice BundyAssociate Director
CTS Infrastructure and Project [email protected]
310-206-8145
ISO 9001: QUALITY MANAGEMENT PROGRAM
Methods of Procedures Work Instructions Daily Dashboard Reports Weekly Activity Summary Report Continuous Improvement process Customer Satisfaction Surveys Service Level Agreements
DAILY DASHBOARD REPORT
CTS BILLING/RATES FOR FY 2007-08
Cecilia KnessAssociate Director
CTS Administrative [email protected]
(310) 206-9050
FY 06/07 Key Rates
Technology Infrastructure Fee (TIF)FTE month
$ 39.00
Voice Access line month 17.60
Calling Usage
- Local (0 - 12 mile radius) minute call 0.010
- Zone Usage Measured (ZUM) (12 - 16 mile radius) minute call 0.015
- Intrastate ( > 16 mile radius within CA) minute call 0.035
- Interstate minute call 0.035
- International Wireline & Calling Card minute call Varies by country
- Domestic Calling Card minute call 0.100
Voice Mailbox mailbox month 6.00
Labor
- Voice Moves, Adds, Changes (Voice MAC) hour job 78.25
- Low-Voltage Wiring Installation hour job 53.00
Cable TV
- Campus (including Wilshire Center) connection month 12.50
- Hotel connection month 8.30
Product Description Billing Unit of Measure
Frequency FY 06/07 Approved Rate
CTS Web Bill – Login Screen
CTS Web Bill – Main Screen
CTS Web Bill – Selecting Department
etc…
CTS Web Bill - Selecting FAU
CTS Web Bill - Selecting Station/Circuit
CTS Web Bill - Selecting TIF
TIF FAU Mapping – Login Screen
TIF FAU Mapping – Main Screen
Add New TIF FAU Mapping
Remove TIF FAU Mapping
TIF FAU Mapping by Department
THE NEW WEB SERVICE CENTER
Sarah GambleAssistant ManagerCTS Client Services
[email protected] (310) 825-3035
PHASE II CTS WEB CENTER:ORDER PROCESSING
Allow budgetary control through authorized access via a QDB or OASIS account using DACCS
Email CTS notification of receipt of order to authorized person placing order, order contact, and DACCS reviewer
Email notification of due date to order placer and contact
Email notification of completion to order placer and contact
PAN notification
The new CTS Web center will offer a variety of enhancements:
ORDER PROCESSING (2)
Expedite the order placing process by using a “shopping cart” approach to selecting CTS products and services
Gather more detailed information, allowing CTS personnel to expedite order processing and confirmation with customers
Give online customers access to track orders and check on status
More enhancements:
Thank you for attending
the CAO Communications Forum
QUESTIONS?