cstm 301 - management & organization individual behavior

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  • CstM 301 - Management & Organizationindividual behavior

  • individual differencespersonalitiesattitudesperceptionsvaluesbeliefsphilosophiesbehavioral styles

  • why should managers care

  • individual behavior setsperformance behaviors

    withdrawal behaviors

    citizenship behaviors

    dysfunctional behaviors

  • perception

  • attributionfundamental attribution error

    self-serving bias

  • tendencies & distortionsstereotypes

    halo effect

    selective perception

    projection

  • impression management

  • personalitypersonality [pur-suh-nal-i-tee] noun1. the quality of being a person; existence as a self-conscious human being; personal identitythe set of individual characteristics that underlie a relatively stable pattern of behaviorthe profile of characteristics making a person unique from others

  • big five personality traitsextroversion

    agreeableness

    conscientiousness

    emotional stability

    openness to experience

  • myers-briggs typesextroverted vs. introverted

    sensing vs. intuitive

    thinking vs. feeling

    judging vs. perceiving

  • personality factorslocus of control

    authoritarianism

    machiavellianism

    self-monitoring

    type a personality

  • attitudeattitude [at-i-tood] noun1. the way a person views something or tends to behave towards it

  • attitude

  • cognitive dissonanceattitude behaviorcognitionaffectbehaviormy job is interestingi love my jobi am going to get to work early and with a smile on my face

  • job satisfaction factorswork itselfquality of supervisioncoworkersopportunitiespaywork conditionssecurity

  • what employers are looking forjob involvement

    organizational commitment

    organizational citizenship

  • other impacts on attitudeemotions [ih-moh-shuhns]- nounstrong feelings directed toward someone or something

    moods [moods]- noungeneralized positive and negative feelings or states of mind

    stress [stres]- nouna state of tension caused by extraordinary demands, constraints or opportunities

  • sources & types of stressstressor [stres-er]- nounanything that causes stress

    constructive stress

    destructive stress

  • stress relief

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