SIMPLICITY meets POWER

2,200 call-outs per year

70 vehicles

120 fire fighters

1 system to help manage rescue calls

Protection and Rescue Services / Case StudyCity of Lausanne

EMERGENCY INTERCOM

DIVISION SECOURS ET INCENDIE (DSI) LAUSANNE

Because every second counts

Photos: DSI Laiusanne

Project Details

Customer

City of LausanneProtection and Rescue ServicesDepartment for Fire and Rescue Services Project Type

Emergency IntercomBasic Data

1 Fire brigade base120 fire fighters70 vehicles2 Control Desks for call management40 Intercom stations in offices and at the porter’s desk Technical Data

Intercom Server GE 800Audiocom ServerAudio Card G8-AUDInterface Card GB-V24-PROTwo EE 380 Control Desks with keypad modulesSound amplifiers and loudspeakers

The Challenge

A Rescue Service relies crucially on a reliable communication

system that is quick and easy to use and helps to support fire fighters

on call with excellent audio quality and automated call transfer and

announcement capabilities.

After 18 years of continuous service since its installation, the Commend

GE 501 system at DSI Lausanne was ready for an upgrade of the

Intercom and PA equipment.

To meet user needs and comply with the strict requirements of alarm

station equipment, the Intercom system had to integrate seamlessly

with a multi-technical environment and organisational software

programme.

Besides handling the routine tasks of a communication service

within the rescue service base, the system also had to support

call management for building doors and gates. At the same time,

the system had to support automated callout and mobilisation

announcements to optimise the workflow in case of emergencies.

The Benefits

In case of an emergency call, automated mobilisation announcements

help to save valuable time (on average between 1 and 1 1/2 minutes),

This relieves control desk operators, allowing them to focus on other

tasks.

Whenever a rescue call comes in, time is of the essence. Every single

second counts and may be critical for the rescue of persons and

assets.

The Solution

In case of an alarm, the calls issued by the Centre for Alarm

Processing (CTA) are distributed as a message to the Department

for Rescue and Fire Services in the City of Lausanne. When receiving

a message from there or any other source, the system manages the

following three types of alarm scenarios:

1. Automated alarm: - Issuing of an alert signal identifying the type of alarm (fire, accident, flooding, defective lit/elevator, etc.) - Communication of alarm messages from the command centre via “text to speech” announcements - Repetition of announcements (2x) on the entire premises - Repetition of announcements (10x) in the changing room and vehicle hall

2. Semi-automated alarm: - Issuing of an alert signal identifying the type of alarm (fire, accident, flooding, defective lit/elevator, etc.) - Manual playback of pre-recorded announcements - Repetition of announcements (2x) on the entire premises - Repetition of announcements (10x) in the changing room and vehicle hall

3. Manual alarm: - Manual selection of an alarm sound - Manual triggering of voice announcements - Repetition of announcements (2x) on the entire premises

The Intercom System Commend is the core element of the alarm

transmission system at the rescue service base.

The GE 800 Server manages audio communication for

announcements, calls between service offices and door

communication at the entrances. The Audiocom Message Server

processes the generated “text to speech” data and handles the

automated repetition of announcements.

Interview

Mr Yves PerrinjaquetFirst Sergeant

“At the Rescue Centre (CAE) of the Department

for Fire and Rescue Services of Lausanne we

have around 2,200 call-outs per year. The

System provided by Commend successfully supports the sounding of

alerts at the base, both in automated and semi-automated mode. The

entrance gates to our premises are locked and secured. With the help

of the Commend system we are able to check visitors and permit or

deny them access via the Control Centre. We are fully satisfied with

this system. It works absolutely reliably and seamlessly. Thank you,

Commend!”

Interfaces to the other technical equipment are implemented via

Commend’s IP-based ICX Protocol (e.g. organisational software

program) or simply via I/O cards (e.g., doors and gates).

Logical process flows within the system are managed by a G8-V24-

PRO card, equipped with a special program for this particular facility.

When every second counts, people need a technology that does not just work, but is one hundred per cent reliable – anywhere, anytime around the clock. At Commend, we are aware of our responsibility. That is because millions of

people put their trust in us and our products every day. Whether at a London tube station, a car park in France or a hospital in the United States; because every word counts, everything speaks in favour of solutions by Commend.

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