cscmp 2014: state of the retail supply chain
TRANSCRIPT
State of the Retail Supply ChainSatisfying Today’s Anytime, Anywhere Customers
Monday, September 22nd 2:15 - 3:15 p.m.
Session ModeratorBrian Gibson
Wilson Family Professor of SCM
Session Agenda
The panel will focus on important topics from the 2014 State of the Retail Supply Chain Report
• Supply chain strategy• Omni-channel capabilities• Talent building• Analytics• Future Drivers
Audience Q&A2
Distinguished Panelists
• Charles Armstrong, Vice President Supply Chain-Distribution
• Brian Hancock,
Sr. VP Supply Chain
• Bill HutchinsonChief Supply Chain Officer and Sr. VP
• Cliff Defee EBSCO Associate Professor of SCM
3
4th Annual Study Overview
• Key Themes
– Strategy & investment
– Omni-channel issues
– Talent management
– Supply chain analytics
– Future drivers
SRSC Report goal: investigate supply chain practices that positively impact retail organization success.
Participants
Sales > $1 billion 76%
Omni-channel 86%
Director-level + 88%
SCM experience 21 yrs
Key Findings: Strategy
2009 2010 2011 2012 2013 20140%
10%
20%
30%
40%
50%
Balance Cost Control
Customer Service Revenue Growth“While you’re trying to figure out how to invest in the future, you’re also trying to be cost-conscious in the short-term. Balancing those two needs is our challenge.”
Panel Views: Strategy
• As we approach 2015…
– What are your key strategies?
– How are you investing in these strategies?
– Is your supply chain group taking on greater roles?
Key Findings: Omni-channel
“Our customers expect these multiple channels to look transparent – like one channel.”
Shared DC Inventory (Significant)
Shared DC Inventory (Limited)
Dedicated DC Inventory
Vendor Inventory
Store Inventory
Shared DC Inventory (Total)
8%
10%
9%
23%
27%
24%
6%
12%
17%
18%
23%
24%
Today In 3-5 Years
Panel Views: Omni-channel
• What are your fulfillment strategies for managing omni-channel growth?
• How have you prepared for the 2014 holiday surge?
Key Findings: Talent Building
“It always comes back to this: Do you have the right talent that is able to lead the organization in the future?
If anybody asks about what keeps me awake at night, that’s still it.”
0%
40%
80%
Agree Neutral Disagree
Panel Views: Talent Building
• Where do you find great talent?
• What is your strategy for developing future leaders?– How do you keep them?
Key Findings: Analytics
“Visibility and analytics are really getting more and more important to help us make decisions, make them much more quickly, and make them much more accurately.”
Upstream
End-to-End
Downstream
Functional area
Company-wide
57%
61%
54%
85%
91%
Metrics Focus
Panel Views: Analytics
• How is your supply chain organization leveraging “big data”?
• What technologies are you using to support your analytics activity?
Key Findings: Future Drivers
“Nobody wants to wake up four years from now and say: ‘ We thought we were great but we’re getting our clock cleaned.’
Being appropriately paranoid is very important in retail right now.”
Panel Views: Future Drivers
• What are the burning supply chain issues for 2015 and beyond?
• What are the disruptive technologies, players, and innovations that will shape retail supply chains in the future?
Audience Input
• Questions for our panelists
• Research study [email protected]
• Session evaluationsPlease use the mobile app
• Slides available at Slideshare.com
Thanks to our Expert Panelists
• Charles Armstrong, Vice President Supply Chain-Distribution
• Brian Hancock,
Sr. VP Supply Chain
• Bill HutchinsonChief Supply Chain Officer and Sr. VP
• Cliff Defee EBSCO Associate Professor of SCM
16
State of the Retail Supply Chain
2015 Research Team• Brian Gibson• Cliff Defee• Rafay Ishfaq
2015 Research Partners
• Lisa LabrunoEVP Retail Ops
• Carlos PerezVP Global Marketing
To download latest report, visit www.rila.org/supply/resources/
To participate in 2015 study