Common Service Center

Project Brief

• India is the third largest economy in terms of internet consumption in the world with 243 million users and growing rapidly. This number has grown from just 7 million users in 2001 and is growing at a rate of 30% Y-O-Y.

• Digital India is an initiative of Government of India to integrate the government departments and the people of India. It aims at ensuring the government services are made available to citizens electronically by reducing paperwork. The initiative also includes plan to connect rural areas with high-speed internet networks. Digital India has three core components. These include the creation of digital infrastructure, delivering services digitally and digital literacy

• Common Services Centers (CSC) (Hindi: सर्व� स�र्व� कें� द्र) are multiple-services-single-point model for providing facilities for multiple transactions at a single geographical location. The main purpose of these centres is to provide a physical facility for delivery of e-Services of the Government of India to the rural and remote locations where availability of computers and Internet is currently negligible or mostly absent.

CSC is front-end delivery points for Govt, pvt & social sector services to rural citizens of India Expansion of CSC service area to urban regions on a pan-India basis. CSC scheme to provide front-end delivery points for Government, private and social sector services

3 INFRASTRUCTURE PILLARS OF NATIONAL EGOVERNANCE PLAN

Common Service Centers (CSC)

Govt of India under NeGP (National eGovernance Plan program proposed to setup 1 lakhs Common Services Centers (CSC) in rural parts across the country in PPP mode

NeGP envisions “web-enabled Anytime, Anywhere access” to information & services in rural India, through 3 infrastructure pillars

STATE DATA CENTRE STATE WIDE AREA NETWORK (SWAN)

COMMON SERVICE CENTERcsc

Develop a platform to enable Government, private and social organizations to integrate social & commercial goals for benefit of the rural citizens

CSC-SPV (1/2)

Role of CSC-SPV►Ensure systemic viability & sustainability of CSC Scheme

►Monitor achievements of the outcomes by the CSCs

►Enable delivery of G2C and B2C services through CSCs

►Provide a standardized framework for collaborative decision making

►Catalyze & maintain content aggregation on an on-going basis

►Build stakeholder capacity

DIT State Government

SPV (Chairman-Secy, DIT) District eGov Society

CSC Entrepreneur/ VLE

(Private Individual)

ORGANISATIONAL STRUCTURE

CSC Scheme & Current Status of CSCs

Transaction Volume - For the month of January 2015, CSCs Pan India amount to Approx 400 lacs transactions

► Special Purpose Vehicle incorporated for CSC Scheme on 16th July 2009

► Target of 1 CSC for every 6 villages (100,000+ CSCs)

► New Scheme Propose to cover 1CSC in every Panchayat

► Estimated Services Portfolio: 1/3 G2C & 2/3 B2C

► G2C services expected to be ramped up over 4 years

As on 30th january 1.40 lac CSC are

operational across India

CSCs

► Delivering government services in urban/rural areas by establishing closer links between Government & Citizens

BENEFITS TO CITIZENS BENEFITS TO

Government / Centres

► Greater exposure to other products & services offered through the centre. E.g. greater awareness of students about the courses offered through the centres

► Increase administrative efficiency and provide cost-effective access to Government Services

Benefits of Common Service Centers

► Timely delivery of critical information & services through structured system to manage issues of health, Education etc…

► Create new/ additional revenue stream for the centre. As the services are rolled out on commission per transaction basis

► Delivering essential government services such as PAN Card, Election ID, UID etc.

Govt. Service Delivery Mechanism

Citizens can access services through Internet

Rural / Urban users can use services through CSC

Centres

Internet

Common Service Centres (CSC)

State Data Centre

SHQCollector’s Office

Tehsil / Taluks

Application Layer

REGISTRATION

TRANSPORT

MUNICIPALITIES .......

UIDAI

State Wide Area Network (SWAN)

Govt. Deptts & Ministeries (including Sub-ordinate offices)

STAT

E P

ORT

AL

Common Service Center - Infrastructure► 100 – 150 sq. ft space► Minimum 1 PC with UPS► Minimum 1 Printer► Digital / Web Camera► Genset / Inverter/ Solar► OS and other application software► Broadband Connectivity► Trained and incentivized manpower

CSC KIOSK

► enabled with PC(s), printer(s), scanner(s), UPS, digital/web camera & broadband connectivity.

► Additional equipment in the form of projection systems, biometric devices, etc., may be included, as and when required.

10

CSC Service Portfolio

Election Commission of India (EC) Services Unique identification Authority of India (UIDAI)

Services Passport Services Banking Correspondent (27 banks) National Institute of Open Schooling (NIOS) services PAN Card Services Pension Fund Regulatory Development Authority

(PFRDA) services NIELIT services Agricultural Services Health Care Services State e district/SSDG services

Electricity Bill collection in various states Data Card Recharge DTH Recharge CSC Bazaar – e commerce/shopping service Mobile Bill Payments Mobile Recharge E learning Premium Collection Insurance Travel – IRCTC/AIR Tickets/Bus Bookings Brilliants- medical/IAS/IIT/Banking courses Online Training CSC Rozgar

Government To Citizen (G2C) ServicesBusiness To Customer (B2C) Services

Unique Identification (UID) ServicesAuthority of India (UIDAI)

Services

VLE are earning about Rs. 30,000+ per month from Aadhaar enrolment

Project Mandate to CSC by UIDAI

► Aadhaar enrolment

► eAadhaar Printing

► Demographic Data Update

► Biometric Data Update

► Database Seeding

► Best Finger Detection

► Authentication User Agency

► Authentication Service Agency

Transactions through CSC in Jan 2015

► No. of Planned Centres – 308► No. of Existing PECs – 156► No. of Kits deployed – 233

Status in Haryana

► Total Enrollments till date – 3.2 Cr► Total No. of PECs – 5,711► Total No. of Kits deployed – 11,733

Financial Inclusion

Banking

14

Banking Services

Financial Inclusion – Banking (1/2)

► Enrollment of customers, including collection of biometric & other details, provide card (ID Card, Debit, Card, Credit Card, PIN)

► Transaction facility like Deposit & Withdrawal of money in an account with a bank, Balance Enquiry & issue Receipts/ Statement of Accounts.

► Remittances from an account with a bank to an account with the same

► Disbursal of credit facilities to borrowers involving small amounts strictly as per the instructions of the Bank

Products offering

► No Frills Savings Bank account

► Recurring Deposit Accounts

► Remittances

► Fixed Deposit / Overdraft / Retail loans

► KCC/GCC

► Third party financial products (with prior approval of the concerned Bank)

SBIBOB

ANDHRABOM

OBCPNB

VIJAYA

CANARA

SBOPKGB

PGBSBBJ

BOISBT

FEDERALCBI

BUPG

CORPORATION

ALLAHABAD

DENAUCO

IDBI

0.00

20.00

40.00

60.00

80.00

32.03

68.38

1.23 1.72 0.07

72.74

0.43 0.37 1.49 1.12 0.217.68

2.01 1.16 0.47 5.20 3.14 1.647.04

0.34 0.28 0.00Commission(In Lakhs)

Banking Transactions on Daily Basis with key Banks - ~30337 transactions in a day

Financial Inclusion – Banking (2/2)Commission through Banking Transactions in Jan 2015

Bank No. of Transactions

Aandhra Bank 154

Bank of Baroda 29,203

Bank of India 22

Central Bank of India 1

Bank No. of Transactions

Corporation Bank 56

Kerala Gramin Bank 12

South Indian Bank 31

State Bank of India 855

16

Financial Inclusion – Banking (2/2)

Bihar

W.B

enga

l

Mah

aras

tra

Aruna

ncha

l

Orrisa

Man

ipur

U.P

Rajast

han

Tripur

a

Mizo

ram AP

Punjab

Uttara

khan

d

Chhat

tisga

rh

Himac

hal

Assam

Meg

halay

aM

.P

Kerala

Jhar

khan

d

Tamiln

adu

Gujrat

Nagala

nd

Sikkim

J&K N

IELI

TDelh

i

Pndich

erry

0

2000

4000

6000

8000

1944

3735

7895

281054

151

4619

6713

0 321013688490

1940756944

3413841250

422 55

7050

22 68 0 35 54

Approved CSCs

KO code Generated

CSCs Active

No. of Approved CSCs/ KO Code Generated / CSCs Active

0

4000

8000

1200010268

56142810

110916143851296615 524 91 926 392 258 178 144 76 265 98 44 14 13 278 243 170 123 72 195 817 143

No of KO Generated

Active KO

No. of KO Code Generated & Active KOs

Financial Inclusion

Insurance

Insurance Sales

Financial Inclusion – InsurancePremium Collected till Jan 2015 ~68 Cr

Insurance PartnersGeneral Insurance Health Insurance Life Insurance

United India Insurance Religare Health Insurance Aviva

New India Assurance Star Health Insurance India First Life Insurance Future Generali Apollo Munich SBI Life Insurance HDFC ERGO LICIFFCO TOKIO ICICI PrudentialThe Oriental Insurance co. HDFC Life InsuranceBharti AXA Reliance General National Insurance Royal Sundram TATA AIG ICICI Lombard Shriram General Insurance

0

4,000

8,0007,769

1,1761,075943 288 4 267 45

No. of Transactions

Total Premium(In Lakhs)

LIC R

enew

al

SBI Life

Insu

ranc

e

ICIC

I PRU R

enew

al

DHFL Ren

ewal

Relian

ce R

enew

al Ser

vice

HDFC Life

Ren

ewal

Aviva

Renew

al0.00

1,000.00

2,000.00

3,000.00

4,000.00

5,000.00

6,000.00

7,000.00

5,747.62

932.33

95.4654.6637.5510.786.76

Total Amount(In Lakhs)

Financial Inclusion

Pension

Pension Services – Form submitted by CSCs & PRAN generated

Financial Inclusion – Pension

Dec-13 Jan-14 Feb-14 Mar-14 Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-150

2000400060008000

100001200014000160001800020000

211 434 5382359

13222370 1625

7600

18729

7250

3794 33135186 5572

Form Submitted by CSC's

PRAN Generated

Top 3 States (No. of Transactions)

0

10000

► 30,000 VLE’s enabled to offer NPS Lite – Swavalamban Scheme online.

► Launching PRAN on EKYC platform

► NPS-Lite can be bought by e-KYC using OTP

Education

Services & transactions

Education

Services No. of Centres No. of Transactions in Last Month

CSCs to become NIOS Facilitation CentersAll

NIELIT Facilitation Centers 26911 62066

Implement E literacy -making one individual in every family IT literateAll

Women empowerment through e literacy 1028 25287

Use of CSCs for Adult Literacy300 10102

Use of CSCs for promoting Investor Awareness and Financial

Literacy

20 2006

G2C Services

RAJASTHAN

G2C Services (1/3)

G2C Services delivered through

► 48 departments

► Over 80 services

ANDHRA PRADESHG2C Services delivered through

► 37 departmetns

► Over 309 services

JHARKHANDG2C Services delivered through

► 20 departments

► Over 40 services

B2C Services

B2C Services - eCommerce

B2C Services

► Mobile Recharge

► DTH Recharge

► Dish TV E-charge

► Data Card Recharge

► My Bus ticket Booking

► Bill Payments

► Entertainment

► E- Learning

Health

Health

Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14 Mar-14 Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-150

102030405060708090

100

2 2 1 2 5

2515 13

4632

25

51

20

36

66

100

81

64

Health – Apollo Transaction Status

5,000 VLE’s are enabled to offer Health services; Services offered

► Telemedicine - Apollo

► Telemedicine- Medanta

► Diagnostics- Swasthya Slate

► Tele Ophthalmology- Venu

► Tele Ophthalmology – Arvind Eye

National Optical Fibre Network (NOFN)

Utilisation of CSCs in roll out of National Optical Fibre Network (NOFN)

National Optical Fibre Network (NOFN)

► Bharat Broadband Network Limited (BBNL), a Special Purpose Vehicle (SPV), set up by GoI,

Ministry of Communication & IT, Department of Telecommunications for the establishment,

management and operation of National Optical Fibre Network (NOFN)

► CSC SPV & BBNL has signed MoU for utilisation of CSCs in roll out of National Optical Fibre Network

(NOFN) across the country

► Target is 2.50 lacs GPU connected through NOFN

► CSCs are in process of using NOFN in Kerala

Election Commission of India Services

Addition of name in the electoral rolls

Deletion of name in the electoral rolls

Modification of name / other details in the electoral rolls

Transposition of name in the electoral rolls

Printing of EPIC card in color

Printing of Electoral roll ( Per Page)

Search Services

Registration of complaint

Issue of Replacement of Elector’s Photo Identity Card (EPIC)

Revenue for CSC Centres

Election Commission Services (1/2)

What is the infrastructure Required for providing these services?

Printers provided by CSC-SPV

Election Commission Services (2/2)

► PC(s) or Laptops

► Internet Connectivity

► UPS (Optional)

► Printer

Supports required from Haryana

Way forward for Haryana

► Rolling out of one Common Service Centre (CSC) in every Panchayat

► Delivery of Services of Govt Departments in Haryana through CSCs like the case presented of Rajasthan

► Usage of National Optical Fibre Network (NOFN) in Haryana by connecting NOFN to CSC in GPU

► Utility bill collection through CSCs in Haryana

► Election related services through CSCs in Haryana

► Usage of comprehensive Financial services including Banking, Insurance & Pensions through CSCs in Haryana

Thank You

G2C Services (48 deptts & over 80 service) through CSCs in RAJASTHAN

G2C Services (1/3)

Department Service NameDISCOM(For All District)

Electricity BillJob of trickle feeding of cheques of DISCOM in bank software

Water - PHED & RIICO(For All Disctrict)

Water Bill

BSNL Telephone BillRajasthan Housing Board (RHB)

House PaymentsLease MoneyMonthly Installment

Board of Secondary Education, Rajashthan (BSER)

Scrutiny (Re-totaling)

Income Tax PAN CARD (Prepadi)Collectorate Computerized Arms License

Management System (CALMS)Planning Form EG1

Form EG2Right To Information RTI ApplicationRGDPS RGDPS Application

Department Service NameRevenue Digitally Signed Jamabandi

RPSC Exam Fee(STATISTICAL OFFICER PLANNING DEPT EXAM 2012), (DIV SUPERINTENDENT MOTOR GARAGE EXAM 2012), (ASST MINING NGINEER MINING DEPT EXAM), (ASSISTANT FISHERIES DEVELOPMENT OFFICER 2011), (AGRI RESEARCH OFFICER AGRI CHEMISTRY), (ASST AGRI RESEARCH OFFICER AGRI CHEMISTRY)

Panchayti Raj Exam Form FillExam Fee of SSR-2013"Exam Fee (L.D.C. Direct Recruitment 2013)"Exam Fee of 3 Grade Teacher Direct Recruitment 2013

PWD Exam Fee (JEN Civil/Electrical Recruit-12)Exam Fee of Junior Engineer (Civil) Direct Recruitment 2013

Police Exam Fee (Constable & Gen Driver Exam-12)Receipt of Exam Form Fill (Constable & Gen Driver Exam-12)

G2C Services (48 deptts & over 80 service) through CSCs in RAJASTHAN

G2C Services (2/3)

Department Service Name

Forest Exam Fee (Forest Guard-2013)Exam Fee of Forest Surveyor and Driver Driect Requirement Examination 2013

Jail Exam Fee(Jail Warder 2013)

DoIT&C Exam Fee IA-2013Type Test and Admin Card for IA recruitment-2013

Elementary Education Bikaner Exam Fee of Education Assistant-2013

Education, Nikaner Exam Fee of Lab Assistant-2013

Forensic Exam Fee of State Forensic Science SSR-2013

Economics and Statistics Exam Fee of Statistics & Economics 2013Exam Fee of Applications for IV Grade Recruitment 2013

RKCL Exam Fee of LDC Local Bodies Department

Department Service Name

Medical & Health SSR

Exam Form Fill ParamedicalExam Fee of Nurse Grade II Recruitment 2013 (S.M.S. Jaipur)Exam Fee of Nurse Grade II Recruitment 2013 (J.L.N. Ajmer)Exam Fee of Nurse Grade II Recruitment 2013 (S.P Bikaner)Exam Fee of Nurse Grade II Recruitment 2013 (S.N Jodhpur)Exam Fee of Nurse Grade II Recruitment 2013 (R.N.T. Udaipur)Exam Fee of Nurse Grade II Recruitment 2013 (Govt Kota)

Animal Husbandary Exam Form Fill of Animal Husbandary-2013

Mining Department (MLSU)

Exam Fee of Constable 2013 (MLSU)

Jai Narain Vyas University (JNU)

Exam Fee of Pre-Primary Education Teacher (N.T.T)Exam Fees for Jr Acc/Acc Rec.2013

G2C Services (48 deptts & over 80 service) through CSCs in RAJASTHAN

G2C Services (3/3)

Department Service Name

PHED Exam Fee of STP (PHED)Water_Resources_Department Exam Fee of J.En. Civil/Mechnical

(Degree/Diploma) Direct Recruitment

Devasthan Department Exam Fees of Prabandhak- Grade II, Pookari and Sevagir Recruitment-2013

Local Bodies Department Exam Fees of IA & AP Recuirtment-2013

Vidyut Nigam Recruitment (AVVNL, JVVNL, JdVVNL, RRVPNL & RRVUNL)

Exam Fees for Technical HelperForm fill for Technical Helper 2013

BSER, Ajmer Exam form of RTET-2013

Rajasthan High Court, Jodhpur Exam Fees for Civil Judge Cadre, 2013

R-MCAAT Exam Fee of RMCAAT-2013

R-PET Exam Fee of RPET-2013

CMAT, Bhilwara Exam Fee of CMAT

Department Service NamePolytechnic Admission Fee Polytechnic-2013

Rajasthan University Exam Fee of Rajasthan University

Print Charge Admit Card Print

Scan Charge Photo Scan / Photo Capture by web camera

Transport Apply for Driving License

Election Application for Addition/Modification of name in Electoral Rolls

Aadhaar Color Print of Aadhaar on A4 size sheet

MG-NREGA(P. Raj)

Add Applicant per Job Card

Treasury For Creation on Master Data (Per Employee)

The College Educaion Rajasthan

Submission of online application (including scanning and uploading of 2 documents); or

Service Delivery through SSDG through CSC/e-Mitra network

Citizen's Registration (One Time Activity)e-form filing with upload of required supporting documents