cross-cultural management 1 global human resources
TRANSCRIPT
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GLOBAL HUMAN RESOURCES
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Global StaffingGlobal Staffing
Pressures Pressures
– Candidate selections– Assignment terms– Relocation– Immigration – Culture and language– Compensation– Tax administration– Handling spouse and dependent matters
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Sources of Human ResourcesSources of Human Resources
• Host-Country Nationals– Local managers who are hired by the MNC– Used in middle- and lower-level
management positions– Nativization
• Requirement of host-country government that mandates employment of host-country nationals
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Sources of Human Sources of Human ResourcesResources
• Third-Country Nationals (TCNs)– Citizens of countries other than the one in
which the MNC is headquartered or the one in which the managers are assigned to work by the MNC
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Failure Rates of International AssignmentsFailure Rates of International Assignments
International assignment failure can cost hundreds of thousands of euros
0 20 40 60
US
Japan
Europe
% Failure
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Why InternationalWhy InternationalAssignments FailAssignments Fail
• Personality• Person’s intentions• Family pressures• Lack of cultural skills• Other non-work conditions like living and
housing conditions, and health care
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Improving Failure Rates/SolutionsImproving Failure Rates/Solutions
• Provide realistic previews• Have a careful screening process• Improve orientation• Provide good benefits• Test employees fairly• Shorten assignment length
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SelectingSelectingInternational ManagersInternational Managers
• Test for traits that predict success in adapting to new environments
• Job knowledge and motivation• Relational skills• Flexibility and adaptability• Extra-cultural openness• Family situation
Predictive trait breakdown
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The New Workplace:The New Workplace:Sending Women AbroadSending Women Abroad
• In the US, only 6% filled overseas positions compared to 49% domestic
• One survey found inaccurate stereotypes:– Not as internationally mobile – Might have a tougher time building teams
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Culture Shock!Culture Shock!
• Disorientation upon entering a new cultural environment
• Normal use of own cultural filter fails– interpretation of perceptions– communication of intentions
• All people experience culture shock... Past experience and training can shorten its length
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SymptomsSymptoms
– homesickness– boredom– withdrawal (reading is an obsession, focus
on home nationals, avoid host nationals)– excessive sleep need, compulsive eating
and drinking – irritability– exaggerated cleanliness
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Symptoms (cont.)Symptoms (cont.)
– marital stress, family tension, conflict
– stereotyping host nationals
– hostility towards host nationals
– loss of ability to work effectively
– fits of weeping
– psychosomatic illnesses
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Repatriation of ExpatriatesRepatriation of Expatriates• Repatriation
– Return to one’s home country from an overseas management assignment
• Reasons for returning– Formally agreed-on tour of duty is over– Expats want their children educated in the home
country– Unhappiness with foreign assignment– Failure to perform well
• Readjustment problems– Permanent position upon return constitutes a
demotion– Lack opportunity to use skills learned abroad upon
return– Salary and benefits may decrease upon return
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Repatriation ProblemsRepatriation Problems
• Finding former colleagues promoted
• Reverse culture shock