Crisis Management Team Structure

NYCOffice

Incident Command System

Crisis Management Team Structure

Command Staff (CS)• CEO, COO, CIO, CFO, Chief Counsel, Human

Resources Chief, Communications ChiefManagement Staff (MS)• Executive Vice Presidents, Senior Vice

Presidents, Vice Presidents, Directors

Crisis Management Team Structure

Incident Commander (IC)• Standard Emergency Management Systems (SEMS)

and Incident Command Systems, (ICS) the best practices standards for emergency management and field operations, place the senior most responder as Incident Commander even if temporarily. This mitigates the risk of an unauthorized voice filling a vacuum until a suitable Incident Commander can be appointed by the Command Staff of the Crisis Management Team.

Crisis Management Team Structure

Deputies• Appointed by Incident Commander and responsible for

forming Emergency Response Teams.• Deputies should be prepared to step into the CS role. Each

company has their own management team structure, but according to the National Incident Management System the ICS organization comprises five major functional areas: command, operations, planning, logistics, and finance and administration. A sixth area, Communications may be added. Senior level managers should be recruited to represent their functional area.

Crisis Management Team Structure

Emergency Response Teams (ERT)• The make up of the various Emergency

Response Teams should include the personnel required to meet the risks uncovered through the Risk Assessment process. Some examples of the ERT and the personnel, regardless of rank within the organization, making up the teams may include:

Crisis Management Team Structure

Fire and Associated Perils • Facilities, Security, Human Resources, Risk

Management and other emergency response team members performing such emergency team functions as evacuation, headcounts and public announcements.

Crisis Management Team Structure

Business Refurbishers • Teams should include the appropriate IT, HR,

Payroll, Benefits, Finance, Operations personnel capable of bringing critical business functions back on line from remote sources even if there are no employees or systems left at the base location.

Crisis Management Team Structure

• Data Breach: Privacy Officer, Chief Counsel, Communications Chief, HR (if employee information has been breached), Business or Operational representative (if company information has been breached).

Enterprise Risk Management

• Team should include managers appointed by senior level officers that own the particular risk.

• This team, working internally and externally, does the work of: Risk Identification, analysis, evaluation, mitigation and monitoring.