crew accommodations - crew survival guide - 29jul2011[1]
TRANSCRIPT
Crew Accommodations – Crew Survival Guide
Table of Contents
Information Classification Notice 29JUL2011 The information included in this document is classified as WestJet Internal. Do not release this document into the public domain; it is intended for use internally at WestJet only. Page 1 of 28
Domestic YDF ...................................................................................................................................... 2 YEG (Executive Express) ........................................................................................................ 2 YEG (Ramada Edmonton) ...................................................................................................... 3 YHM ..................................................................................................................................... 3 YHZ ..................................................................................................................................... 4 YKA ...................................................................................................................................... 4 YKF ...................................................................................................................................... 4 YLW ..................................................................................................................................... 5 YMM .................................................................................................................................... 5 YOW .................................................................................................................................... 6 YQB ..................................................................................................................................... 6 YQM ..................................................................................................................................... 7 YQQ ..................................................................................................................................... 7 YQR ..................................................................................................................................... 8 YQT ..................................................................................................................................... 8 YQU ..................................................................................................................................... 9 YQY ..................................................................................................................................... 9 YUL (Holiday Inn Point Claire) ................................................................................................ 9 YUL (Crowne Plaza Hotel) .................................................................................................... 10 YUL (Sheraton Montreal Airport) .......................................................................................... 10 YVR (Sandman Signature) ................................................................................................... 11 YVR (Delta Airport) ............................................................................................................. 12 YWG .................................................................................................................................. 13 YXE .................................................................................................................................... 13 YXS .................................................................................................................................... 14 YXU ................................................................................................................................... 14 YXX (Ramada Plaza) ............................................................................................................ 15 YXX (Sandman Langley) ...................................................................................................... 15 YYG ................................................................................................................................... 16 YYJ .................................................................................................................................... 16 YYT .................................................................................................................................... 17 YYZ (Sheraton Gateway) ..................................................................................................... 17 YYZ (Holiday Inn) ............................................................................................................... 18 YYZ (Hilton Toronto Airport) ................................................................................................ 18 YZF .................................................................................................................................... 18 Hawaii HNL ................................................................................................................................... 19 HNL-OGG Interline Transportation ....................................................................................... 19 KOA ................................................................................................................................... 20 LIH .................................................................................................................................... 20 OGG ................................................................................................................................... 20 OGG-HNL Interline Transportation ....................................................................................... 20
Transborder/International International toll free numbers for the Operational Control Center (OCC) ................................ 21 ACY .................................................................................................................................... 21 BGI ..................................................................................................................................... 21 CCC .................................................................................................................................... 21 CUN .................................................................................................................................... 22 CZM .................................................................................................................................... 22 EWR ................................................................................................................................... 22 FLL ..................................................................................................................................... 23 FPO .................................................................................................................................... 23 HOG ................................................................................................................................... 23 LAS..................................................................................................................................... 23 LIR ..................................................................................................................................... 23 LRM .................................................................................................................................... 23 MBJ .................................................................................................................................... 23 MCO ................................................................................................................................... 24 MIA .................................................................................................................................... 24 MZT .................................................................................................................................... 24 NAS .................................................................................................................................... 25 PHX .................................................................................................................................... 25 PLS ..................................................................................................................................... 25 POP .................................................................................................................................... 25 PSP .................................................................................................................................... 25 PUJ ..................................................................................................................................... 25 RSW ................................................................................................................................... 26 SAN .................................................................................................................................... 26 SJD..................................................................................................................................... 26 SXM .................................................................................................................................... 26 TPA .................................................................................................................................... 26 UVF/SLU ............................................................................................................................. 26 VRA .................................................................................................................................... 27 ZIH ..................................................................................................................................... 27 Commuter Hotels YYC (Acclaim – Commuter Rate) .......................................................................................... 28 YYC (Coast Plaza – Commuter Rate) ..................................................................................... 28 YYC (Best Western Port O’ Call Inn– Commuter Rate) ............................................................ 28 YYC (Hilton Garden Inn – Commuter Rate) ........................................................................... 28 YYC (Sandman Calgary Airport– Commuter Rate) .................................................................. 28 Updates – 29JUL2011
Highlights of changes to the Crew Survival Guide are listed below. In addition, all content changes, additions and deletions within this document are identified with change bars. Minor changes (i.e. grammatical and format changes) are not identified with change bars.
Section Change YYZ Sheraton Gateway • Updated Internet availability; clarified terminal location
YYZ Holiday Inn • Clarified shuttle availability
Crew Accommodations – Crew Survival Guide Domestic
* Unless otherwise indicated, Hotel Cancellation Time is 1800 local time (day of arrival). 29JUL2011 ** Any Crew Discounts apply to food and non-alcoholic beverages at Hotel Restaurants only. Unless otherwise indicated, Crew Discounts do not apply to alcoholic beverages. Page 2 of 28 NOTE: All car and/or minivan taxis must be two (2) vehicles per crew, regardless of the size of minivan. Please contact Crew Scheduling at 1-877-698-7852 for all transportation requirements and inquiries. CUSTOMS: All crews departing the US will clear Customs in Canada; crews entering any country other than the US will clear customs in the arrival country.
YDF
Security Information Anomalies
• Crew members can use the by-pass located behind the WestJet check-in counters, provided they are on duty or have a boarding pass which indicates deadhead crew. Crew members will need a YDF WestJet employee to swipe their key card.
• N/A
Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)
Deer Lake Motel 709-625-2108 1-800-563-2144
(in Newfoundland)
- 1:05 Domestic
Transportation Company Travel Time Airport to Hotel
Pick-up Point Airport Vehicle Information
Deer Lake Taxi 00:10 • Outside main door on Arrivals level
• N/A
Additional Hotel Information
• Business centre computer in the lobby • Complimentary high-speed and/or wireless Internet in guest rooms; in-room refrigerator in some guest rooms
YDF Restaurant Guide – Deer Lake Motel
Restaurant Name Hours Details
Room Service 0700-2200 • No extra charge for room service
Humber Café 0700-2200 0700-2100 (Summer)
• Hotel coffee shop
Flight Deck Lounge 1200-2400 • Hotel lounge
Irving Big Stop Restaurant Trans Canada Hwy
Closes at 2400 • Lounge is open 24 hours • 709-635-2129 • Across the street
Crew Discount**: N/A
YEG (Executive Express)
Security Information Anomalies
• The by-pass area is located on the Departures level, across from door #25 • N/A
Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)
Executive Express 780-986-1760 - 1:15 Domestic 1:25 Transborder
Transportation Company Travel Time Airport to Hotel
Pick-up Point Airport Vehicle Information
SkyShuttle contracted to Executive Express
00:15 • Door #9, Arrivals level • 15 passenger caravan
Additional Hotel Information
• Complimentary high-speed Internet in guest rooms and common areas; in-room refrigerator
YEG Restaurant Guide – Executive Express
Restaurant Name Hours Details
Hotel Restaurant 0500-1000 • Breakfast • Complimentary
continental breakfast
Tim Horton’s 24 hours • Across the street
Crew Discount**: 10%
Crew Accommodations – Crew Survival Guide Domestic
* Unless otherwise indicated, Hotel Cancellation Time is 1800 local time (day of arrival). 29JUL2011 ** Any Crew Discounts apply to food and non-alcoholic beverages at Hotel Restaurants only. Unless otherwise indicated, Crew Discounts do not apply to alcoholic beverages. Page 3 of 28 NOTE: All car and/or minivan taxis must be two (2) vehicles per crew, regardless of the size of minivan. Please contact Crew Scheduling at 1-877-698-7852 for all transportation requirements and inquiries. CUSTOMS: All crews departing the US will clear Customs in Canada; crews entering any country other than the US will clear customs in the arrival country.
YEG (Ramada Edmonton)
Security Information Anomalies
• The by-pass area is located on the Departures level, across from door #25 • N/A
Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)
Ramada Edmonton 780-980-0986 - 1:05 Domestic 1:15 Transborder
Transportation Company Travel Time Airport to Hotel
Pick-up Point Airport Vehicle Information
Q-2 Transportation contracted to Ramada Edmonton
00:15 • Door #9, Arrivals level • 10 passenger van
Additional Hotel Information
• Complimentary high-speed Internet in guest rooms and common areas • In-room refrigerator
YEG Restaurant Guide – Ramada Edmonton
Restaurant Name Hours Details
Room Service 0700-2200 • N/A
JT’s 1600-2300 (Mon-Sat)
• Complimentary continental breakfast from 0600-2200 daily
Crew Discount**: 15% on the entire bill
YHM
Security Information Anomalies
• YHM requires all crew to present themselves and their RAIC passes at the Airport Operations office located at the end of the check-in counters. Crews then exit through the by-pass which leads them through the baggage area to the apron.
• N/A
Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)
Courtyard by Marriott 905-383-7772 - 1:10 Domestic 1:20 Transborder
Transportation Company Travel Time Airport to Hotel
Pick-up Point Airport Vehicle Information
Symphony Limo Service 00:20 • Outside Departures door to curbside, turn right and there will be a shuttle parked
• Limousine
Additional Hotel Information
• In-room refrigerator with small freezer • Courtesy shuttle within 3 km radius (subject to availability) • Complimentary high-speed Internet in guest rooms and lobby
YHM Restaurant Guide – Courtyard by Marriott
Restaurant Name Hours Details
Courtyard Café N/A • Hotel Restaurant • Serves breakfast
Turtle Jacks N/A • 5 minute walk away
The Keg N/A • 5 minute walk away
Hooters N/A • 3 minute walk away
Pasticinos N/A • 3 minute walk away
Swiss Chalet N/A • 7 minute walk away
Harvey’s N/A • 7 minute walk away
Denningers N/A • 5 minute walk away
Crew Discount**: 20%
Crew Accommodations – Crew Survival Guide Domestic
* Unless otherwise indicated, Hotel Cancellation Time is 1800 local time (day of arrival). 29JUL2011 ** Any Crew Discounts apply to food and non-alcoholic beverages at Hotel Restaurants only. Unless otherwise indicated, Crew Discounts do not apply to alcoholic beverages. Page 4 of 28 NOTE: All car and/or minivan taxis must be two (2) vehicles per crew, regardless of the size of minivan. Please contact Crew Scheduling at 1-877-698-7852 for all transportation requirements and inquiries. CUSTOMS: All crews departing the US will clear Customs in Canada; crews entering any country other than the US will clear customs in the arrival country.
YHZ
Security Information Anomalies
• Signs in place; entrance located on the main level, between Atlantic Sweet Shop and Clearwater Seafood’s
• N/A
Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)
Atlantica 902-423-1161 - 1:20 Domestic 1:30 Transborder
1:30 First Flight of Day Dom./Int.
1:40 First Flight of Day Transborder
Transportation Company Travel Time Airport to Hotel
Pick-up Point Airport Vehicle Information
Satellite Transportation 00:30 • Exit secure area; follow signs to the Ground Transportation Inspector (GTI) and report to the GTI. Identify selves as WestJet crew, including flight number and GTI will direct to pick-up point.
• Sedan, minivan or 12 passenger van
Additional Hotel Information
• Items are tagged and put in kitchen refrigerator/freezer • Complimentary high-speed Internet in guest rooms and common areas
YHZ Restaurant Guide – Atlantica
Restaurant Name Hours Details
Room Service 0630-2230 • N/A
Seasons Bistro 0700-2200 • Hotel Restaurant
Wine Bar 1100-2300 • Hotel Restaurant
Perks Café N/A • 1 block away
Freeman’s Little New York N/A • 2 blocks away
It’s All Greek to Me N/A • 3 blocks away
Kings Palace N/A • 3 blocks away
Athens Restaurant N/A • 4 blocks away
Meza Mediterranean Grill N/A • 5 blocks away
Various fast food establishments (i.e. Tim Horton’s, MacDonald’s, Wendy’s, etc)
N/A • Within walking distance
Crew Discount**: 20%
YKA
Security Information Anomalies
• Crew members proceed to counter and agents can escort crew members through the door to by-pass security
• Door code: 312
• N/A
Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)
Holiday Inn & Suites 250-376-8288 - 1:00 Domestic 1:10 Transborder
Transportation Company Travel Time Airport to Hotel
Pick-up Point Airport Vehicle Information
Hotel Shuttle 00:10 • West end of the building on the departure side
• N/A
Additional Hotel Information
• Indoor pool, fitness centre (and passes to YMCA available), business centre • Complimentary in-room Internet (wired and wireless) • In-room mini-fridge
YKA Restaurant Guide – Holiday Inn & Suites
Restaurant Name Hours Details
Room Service 0630-2200 • $2.50 delivery fee
White Spot 0630-2200 • Sweet Shop has grab n’ go breakfast items
Crew Discount**: 20%
YKF
Security Information Anomalies
• By-pass located next to the security desk (approximately 30 feet from WestJet check-in counters) • Crew members may ask CSAs to let them through the by-pass
• N/A
Crew Accommodations – Crew Survival Guide Domestic
* Unless otherwise indicated, Hotel Cancellation Time is 1800 local time (day of arrival). 29JUL2011 ** Any Crew Discounts apply to food and non-alcoholic beverages at Hotel Restaurants only. Unless otherwise indicated, Crew Discounts do not apply to alcoholic beverages. Page 5 of 28 NOTE: All car and/or minivan taxis must be two (2) vehicles per crew, regardless of the size of minivan. Please contact Crew Scheduling at 1-877-698-7852 for all transportation requirements and inquiries. CUSTOMS: All crews departing the US will clear Customs in Canada; crews entering any country other than the US will clear customs in the arrival country.
YLW
Security Information Anomalies
• By-pass (controlled by biometric RAIC identification) available via corridor north of WestJet check-in counters. YLW RAIC database registration required to by-pass without an escort. Crew not registered in YLW RAIC database can use by-pass with an escort by local WestJet employee or other crew member(s) registered in database
• Security screening check point located at far south end of terminal
• YLW RAIC database registration available via appointment only at the YLW Pass Office (250-765-8678 ext. 236)
Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)
Coast Capri 250-860-6060 - 1:05 Domestic 1:15 Transborder
1:15 First Flight of Day Dom./Int
1:25 First Flight of Day Transborder
Transportation Company Travel Time Airport to Hotel
Pick-up Point Airport Vehicle Information
Hotel Shuttle 00:15 • Exit through Arrival doors, hotel shuttle will be to the right
• Honda Odyssey
Additional Hotel Information
• Complimentary high-speed Internet in guest rooms and common areas • In-room refrigerator or crew members may use refrigerator/freezer in the kitchen
YLW Restaurant Guide – Coast Capri
Restaurant Name Hours Details
Room Service 24 hours • N/A
Vintner’s Poolside Grill 0630-2300 • Hotel Restaurant
Vintage Room 1145-1400 (Mon-Fri) 1700-2230 (Mon-Sun)
• Hotel Restaurant • Sunday Brunch from
1000-1400
Crew Discount**: 15%
YMM
Security Information Anomalies
• Proceed to the WestJet counter and a Shift Lead or CSA will escort crew through a locked door
• N/A
Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)
The Merit Hotel & Suites 780-714-9444 - 1:10 Domestic 1:20 Transborder
1:20 First Flight of Day Dom./Int
1:30 First Flight of Day Transborder
Transportation Company Travel Time Airport to Hotel
Pick-up Point Airport Vehicle Information
Hotel Shuttle 00:20 • Curbside, outside Departure doors
• 2006 Montana • Shuttle is silver with “Merit Suites”
on the side
Additional Hotel Information
• Complimentary high-speed Internet in guest rooms and common areas • In-room refrigerator
YMM Restaurant Guide – The Merit Hotel & Suites
Restaurant Name Hours Details
Room Service 0600-2100 • N/A
The Pantry Restaurant 0600-2100 • Hotel Restaurant • Food available in Lounge
from 1100-2400
Wok Box N/A • Inside mall, across the street
Crew Discount**: 15%
Crew Accommodations – Crew Survival Guide Domestic
* Unless otherwise indicated, Hotel Cancellation Time is 1800 local time (day of arrival). 29JUL2011 ** Any Crew Discounts apply to food and non-alcoholic beverages at Hotel Restaurants only. Unless otherwise indicated, Crew Discounts do not apply to alcoholic beverages. Page 6 of 28 NOTE: All car and/or minivan taxis must be two (2) vehicles per crew, regardless of the size of minivan. Please contact Crew Scheduling at 1-877-698-7852 for all transportation requirements and inquiries. CUSTOMS: All crews departing the US will clear Customs in Canada; crews entering any country other than the US will clear customs in the arrival country.
YOW
Security Information Anomalies
• Security located at the south end of the terminal, on the 2nd floor • Security by-pass located on the north end of the terminal, through the two (2) grey
doors past the Airport Authority and Pass Office
• N/A
Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)
Delta Hotel 613-238-6000 - 1:15 Domestic 1:25 Transborder
1:25 First Flight of Day Dom./Int
1:35 First Flight of Day Transborder
Transportation Company Travel Time Airport to Hotel
Pick-up Point Airport Vehicle Information
PARS 2000 00:25 Post 11 Arrivals Level • 10 passenger van (GMC Savana)
Additional Hotel Information
• Indoor pool • Fitness centre • Business centre
YOW Restaurant Guide – Delta Hotel
Restaurant Name Hours Details
Mystique Café Restaurant 0630-1100 (Breakfast) 1100-1330
(Lunch) 1100-1300
(Lunch, Sunday)
• Hotel Restaurant
Sparks Lounge 1130-0100 1130-0000 (Sunday)
• Hotel Restaurant
Crew Discount**: N/A
YQB
Security Information Anomalies
• By-pass located on Arrivals level, by the baggage carousel • N/A
Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)
Loews Le Concord 418-647-2222 - 1:10 Domestic 1:20 Transborder
Transportation Company Travel Time Airport to Hotel
Pick-up Point Airport Vehicle Information
A1 Limousine Inc. 00:20 • Outside luggage area through the sliding doors; driver will be waiting for crew
• Mercedes Sprinter or Chevy Express
Additional Hotel Information
• Complimentary Internet • In-room mini fridge • 30 restaurants and bar within walking distance to the hotel
YQB Restaurant Guide – Loews Le Concord
Restaurant Name Hours Details
Room Service 24 hours • Service fee $2.50
L’Astral 0630-2300 • Hotel Restaurant
Galerie 1600-2400 • Hotel Restaurant
Crew Discount**: 15% (does not apply to alcohol or room service)
Crew Accommodations – Crew Survival Guide Domestic
* Unless otherwise indicated, Hotel Cancellation Time is 1800 local time (day of arrival). 29JUL2011 ** Any Crew Discounts apply to food and non-alcoholic beverages at Hotel Restaurants only. Unless otherwise indicated, Crew Discounts do not apply to alcoholic beverages. Page 7 of 28 NOTE: All car and/or minivan taxis must be two (2) vehicles per crew, regardless of the size of minivan. Please contact Crew Scheduling at 1-877-698-7852 for all transportation requirements and inquiries. CUSTOMS: All crews departing the US will clear Customs in Canada; crews entering any country other than the US will clear customs in the arrival country.
YQM
Security Information Anomalies
• By-pass available (with a valid PAIC), as crew members enter Departures area. Proceed straight ahead to entrance directly behind the counters.
• Crew members without a valid RAIC will need to go through Passenger Screening
• N/A
Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)
Delta Beausejour 506-854-4344 2400 (local time day of arrival) 1:05 Domestic 1:15 Transborder
1:20 First Flight of Day Dom./Int
1:30 First Flight of Day Transborder
Transportation Company Travel Time Airport to Hotel
Pick-up Point Airport Vehicle Information
AirCab 00:15 • Through Arrivals, look for AirCab
• Two (2) minivans or two (2) taxis
Additional Hotel Information
• Complimentary high-speed Internet in guest rooms and common areas • In-room refrigerator and crew members may use the freezer in the lobby area (in locked room)
YQM Restaurant Guide – Delta Beausejour
Restaurant Name Hours Details
Room Service 24 hours • N/A
TRIIIO 0700-1400 1700-2200
• Hotel Restaurant
Windjammer 1730-2200 (Mon-Sat)
• Hotel Restaurant
Le Café 0630-1600 (Mon-Fri)
• Hotel Restaurant
Crew Discount**: 10%
YQQ
Security Information Anomalies
• By-pass available • Crew to advise a CAS who will notify the Comox Valley Airport Authority. Their staff will
escort crew through.
• This is a new procedure in YQQ
Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)
Best Western Westerly Hotel
250-338-7741 0001 (local time day of expected arrival)
1:10 Domestic 1:20 Transborder
Transportation Company Travel Time Airport to Hotel
Pick-up Point Airport Vehicle Information
Comox Taxi 00:20 • In front of Arrivals door • Two (2) sedans or two (2) minivans
Additional Hotel Information
• There are various restaurants around the property • Complimentary high-speed Internet in guest rooms and common areas • Refrigerator (cooler/freezer) available in kitchen
YQQ Restaurant Guide – Best Western Westerly Hotel
Restaurant Name Hours Details
Room Service 24 hours • N/A
Greenhouse Restaurant 0630-1400 1700-2130
• Hotel Restaurant
Crew Discount**: 15% off dinner only
Crew Accommodations – Crew Survival Guide Domestic
* Unless otherwise indicated, Hotel Cancellation Time is 1800 local time (day of arrival). 29JUL2011 ** Any Crew Discounts apply to food and non-alcoholic beverages at Hotel Restaurants only. Unless otherwise indicated, Crew Discounts do not apply to alcoholic beverages. Page 8 of 28 NOTE: All car and/or minivan taxis must be two (2) vehicles per crew, regardless of the size of minivan. Please contact Crew Scheduling at 1-877-698-7852 for all transportation requirements and inquiries. CUSTOMS: All crews departing the US will clear Customs in Canada; crews entering any country other than the US will clear customs in the arrival country.
YQR
Security Information Anomalies
• By-pass available at south end of terminal • Push button on the control panel and a Commissionaire will check tags and let crew
members through
• N/A
Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)
Sandman 306-757-2444 - 1:05 Domestic 1:15 Transborder
1:20 First Flight of Day Dom./Int.
1:30 First Flight of Day Transborder
Transportation Company Travel Time Airport to Hotel
Pick-up Point Airport Vehicle Information
All Occasion Limo 00:15 • South door of Arrivals; also meet crew at the bottom of escalator
• 12 passenger van (Ford E350) • “WestJet Air Crew Pickup” sign on
the front passenger window
Additional Hotel Information
• Complimentary high-speed Internet in guest rooms and common areas • In-room refrigerator
YQR Restaurant Guide – Sandman
Restaurant Name Hours Details
Room Service 0700-2200 • N/A
Moxie’s Grill 1100-2400 (Mon-Wed) 1100-0100 (Thurs-Fri) 1100-0200
(Sat) 1000-2400
(Sun)
• Hotel Restaurant
Denny’s 24 hours • Hotel Restaurant
Crew Discount**: 10%
YQT
Security Information Anomalies
• Bypass available • Crew must go through the regular screening process
• N/A
Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)
Valhalla Inn 807-577-1121 - 1:00 Domestic 1:10 Transborder
Transportation Company Travel Time Airport to Hotel
Pick-up Point Airport Vehicle Information
Hotel Shuttle 00:10 • Arrivals level, outside of Baggage Claim area
• 10 passenger van (Mercedes)
Additional Hotel Information
• Complimentary high-speed Internet in guest rooms and common areas • In-room refrigerator
YQT Restaurant Guide – Valhalla Inn
Restaurant Name Hours Details
Room Service 0630-2300 • N/A
Timbers 0630-2300 • Hotel Restaurant
Nordic Dining Room 1730-2130 • Hotel Restaurant
Crew Discount**: 10% off Timbers and Nordic Dining Room
Crew Accommodations – Crew Survival Guide Domestic
* Unless otherwise indicated, Hotel Cancellation Time is 1800 local time (day of arrival). 29JUL2011 ** Any Crew Discounts apply to food and non-alcoholic beverages at Hotel Restaurants only. Unless otherwise indicated, Crew Discounts do not apply to alcoholic beverages. Page 9 of 28 NOTE: All car and/or minivan taxis must be two (2) vehicles per crew, regardless of the size of minivan. Please contact Crew Scheduling at 1-877-698-7852 for all transportation requirements and inquiries. CUSTOMS: All crews departing the US will clear Customs in Canada; crews entering any country other than the US will clear customs in the arrival country.
YQU
Security Information Anomalies
• By-pass available; CSA can escort crew through by-pass door • No RAIC required; crew holding temporary TC pass do not require screening at
the point
• N/A
Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)
Holiday Inn 780-402-6886 - 1:10 Domestic 1:20 Transborder
Transportation Company Travel Time Airport to Hotel
Pick-up Point Airport Vehicle Information
Hotel Shuttle 00:20 • Same as Yellow Cab, outside of the Arrivals door
• 12 passenger van • White van with a burgundy and
gold “Stanford Inn” logo on both sides
Additional Hotel Information
• Complimentary high-speed Internet in guest rooms and common areas • In-room refrigerator
YQU Restaurant Guide – Holiday Inn
Restaurant Name Hours Details
Room Service 0630-2300 (Mon-Fri) 0700-2300
(Sat) 0700-2200
(Sun)
• N/A
Barcelona Grill 0630-2300 (Mon-Fri) 0700-2300
(Sat) 0700-2200
(Sun)
• Hotel Restaurant
Crew Discount**: 10%
YQY
Security Information Anomalies
• No by-pass available • Crew may knock on the side door to security to by-pass the line; however, crew must still go through screening • Security consists of one (1) line only
• N/A
YUL (Holiday Inn Point Claire)
Security Information Anomalies
• Domestic Terminal: by-pass available south employee by-pass to A-B Pier • International Terminal: by-pass available to international gates • International Terminal: by-pass available to US gates
• N/A
Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)
Holiday Inn Pointe-Claire 514-697-7110 - 1:15 Domestic 1:25 Transborder
Transportation Company Travel Time Airport to Hotel
Pick-up Point Airport Vehicle Information
Hotel Shuttle 00:25 • Arrivals level (lower level), Post 11
• 10 passenger van (Ford Econoline) or 8-11 passenger van (GMC Savana)
Additional Hotel Information
• There are various restaurants around the property • Complimentary high-speed Internet in guest rooms and common areas • Refrigerators available in some guest rooms; Refrigerator also available in crew room, located in the lobby across from elevators
YUL Restaurant Guide – Holiday Inn Point-Claire
Restaurant Name Hours Details
Room Service 0630-2300 • N/A
Perno Restaurant 0630-2200 (Mon-Fri) 0700-2200 (Sat-Sun)
• Hotel Restaurant
Crew Discount**: 15% fine dining restaurant & lounge
Crew Accommodations – Crew Survival Guide Domestic
* Unless otherwise indicated, Hotel Cancellation Time is 1800 local time (day of arrival). 29JUL2011 ** Any Crew Discounts apply to food and non-alcoholic beverages at Hotel Restaurants only. Unless otherwise indicated, Crew Discounts do not apply to alcoholic beverages. Page 10 of 28 NOTE: All car and/or minivan taxis must be two (2) vehicles per crew, regardless of the size of minivan. Please contact Crew Scheduling at 1-877-698-7852 for all transportation requirements and inquiries. CUSTOMS: All crews departing the US will clear Customs in Canada; crews entering any country other than the US will clear customs in the arrival country.
YUL (Crowne Plaza Hotel)
Security Information Anomalies
• Domestic Terminal: by-pass available south employee by-pass to A-B Pier • International Terminal: by-pass available to international gates • International Terminal: by-pass available to US gates
• N/A
Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)
Crowne Plaza Hotel 514-344-1999 - 1:05 Domestic 1:15 Transborder
Transportation Company Travel Time Airport to Hotel
Pick-up Point Airport Vehicle Information
Hotel Shuttle 00:15 • Post 10 or 11 Arrivals level • N/A
Additional Hotel Information
• Indoor pool, fitness centre, business centre • Complimentary in-room Internet (wired and wireless) • Refrigerator access, upon request and based on availability
YUL Restaurant Guide – Crowne Plaza Hotel
Restaurant Name Hours Details
Room Service 0630-2230 • Volare
Volare 0630-2230 • 15% crew discount for food only
Connexion (bar) 1100-0100 • N/A
Crew Discount**: see above
YUL (Sheraton Montreal Airport)
Security Information Anomalies
• Domestic Terminal: by-pass available south employee by-pass to A-B Pier • International Terminal: by-pass available to international gates • International Terminal: by-pass available to US gates
• N/A
Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)
Sheraton Montreal Airport 514-631-2411 - 00:55 01:05
Transportation Company Travel Time Airport to Hotel
Pick-up Point Airport Vehicle Information
Hotel Shuttle 00:05 • Post 10 or 11 Arrivals level • N/A
Additional Hotel Information
• Crew room, business centre, indoor pool and spa, fitness centre • Complimentary in-room Internet (wired and wireless) • In-room mini-fridge
YUL Restaurant Guide – Sheraton Montreal Airport
Restaurant Name Hours Details
Room Service 0600-0930 1500-2300
• n/a
Eclipse 0630-2300 • Breakfast grab n’ go meals $8.00 +tax
Crew Discount**: 20%
Crew Accommodations – Crew Survival Guide Domestic
* Unless otherwise indicated, Hotel Cancellation Time is 1800 local time (day of arrival). 29JUL2011 ** Any Crew Discounts apply to food and non-alcoholic beverages at Hotel Restaurants only. Unless otherwise indicated, Crew Discounts do not apply to alcoholic beverages. Page 11 of 28 NOTE: All car and/or minivan taxis must be two (2) vehicles per crew, regardless of the size of minivan. Please contact Crew Scheduling at 1-877-698-7852 for all transportation requirements and inquiries. CUSTOMS: All crews departing the US will clear Customs in Canada; crews entering any country other than the US will clear customs in the arrival country.
YVR (Sandman Signature)
Security Information Anomalies
• Domestic Terminal: North employee by-pass for C-Pier • Domestic Terminal: South employee by-pass for A-B Pier • International Terminal: international employee by-pass available to international gates • International Terminal: transborder employee by-pass available to US gates
• Contact CSA if crew member is unfamiliar with terminals/area, and the CSA will take crew member to location
Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)
Sandman Signature 604-278-9611 - 1:15 Domestic 1:25 Transborder
Transportation Company Travel Time Airport to Hotel
Pick-up Point Airport Vehicle Information
Hotel Shuttle 00:25 • Domestic: lower level to the left
• International: from Customs, proceed straight out the doors; cross first street to the right
• Crews arriving after 2400 are to take Richmond Cab; hotel will cover cost of two (2) taxis
• 21 passenger van • White and black with “Sandman
Signature” on the side • Departs hotel on the hour and
every 30 minutes thereafter • Departs airport 15 minutes before
and after the hour • Shuttle operates 0400-0045; also
available from airport to hotel on demand
Additional Hotel Information
• There are various restaurants around the property • Complimentary high-speed Internet in guest rooms and common areas • In-room refrigerator and crew members may use the refrigerator in the back office • Complimentary access to the Steve Nash Sports Club
YVR Restaurant Guide – Sandman Signature
Restaurant Name Hours Details
Chop Restaurant 0600-2300 (Sun-Mon) 0600-2400 (Tue-Thr) 0600-0100 (Fri-Sat)
• Hotel Restaurant
Crew Discount**: 10%
Crew Accommodations – Crew Survival Guide Domestic
* Unless otherwise indicated, Hotel Cancellation Time is 1800 local time (day of arrival). 29JUL2011 ** Any Crew Discounts apply to food and non-alcoholic beverages at Hotel Restaurants only. Unless otherwise indicated, Crew Discounts do not apply to alcoholic beverages. Page 12 of 28 NOTE: All car and/or minivan taxis must be two (2) vehicles per crew, regardless of the size of minivan. Please contact Crew Scheduling at 1-877-698-7852 for all transportation requirements and inquiries. CUSTOMS: All crews departing the US will clear Customs in Canada; crews entering any country other than the US will clear customs in the arrival country.
YVR (Delta Airport)
Security Information Anomalies
• Domestic Terminal: North employee by-pass for C-Pier • Domestic Terminal: South employee by-pass for A-B Pier • International Terminal: international employee by-pass available to international gates • International Terminal: transborder employee by-pass available to US gates
• Contact CSA if crew member is unfamiliar with terminals/area, and the CSA will take crew member to location
Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)
Delta Airport 604-278-1241 1600 (local time day of arrival) 1:05 Domestic 1:15 Transborder
Transportation Company Travel Time Airport to Hotel
Pick-up Point Airport Vehicle Information
Hotel Shuttle 00:15 • Domestic: lower level to the left
• International: from Customs, proceed straight out the doors; cross first street to the right
• Crews arriving after 0030 are to take taxis; hotel will provide a voucher to cover cost of taxis
• 10 or 20 passenger van or bus • Shuttle operates from 0400-0030 • Shuttle departs hotel starting on
the hour and every 20 minutes • Shuttle departs airport 10 minutes
after the hour and every 20 minutes
Additional Hotel Information
• Complimentary wireless Internet in lobby and lounge; 15 minutes complimentary Internet in business centre • Refrigerator available in lobby behind bell desk
YVR Restaurant Guide – Delta Airport
Restaurant Name Hours Details
Room Service 24 hours • N/A
Elephant & Castle 1100-2400 • Hotel Restaurant
Hemisphere North Restaurant
0600-1100 (Mon-Fri) 0600-1200 (Sat-Sun)
• Hotel Restaurant
Crew Discount**: 10%
Crew Accommodations – Crew Survival Guide Domestic
* Unless otherwise indicated, Hotel Cancellation Time is 1800 local time (day of arrival). 29JUL2011 ** Any Crew Discounts apply to food and non-alcoholic beverages at Hotel Restaurants only. Unless otherwise indicated, Crew Discounts do not apply to alcoholic beverages. Page 13 of 28 NOTE: All car and/or minivan taxis must be two (2) vehicles per crew, regardless of the size of minivan. Please contact Crew Scheduling at 1-877-698-7852 for all transportation requirements and inquiries. CUSTOMS: All crews departing the US will clear Customs in Canada; crews entering any country other than the US will clear customs in the arrival country.
YWG
Security Information Anomalies
• By-pass available on main level of terminal (north end), located in the oversize baggage room adjacent to WestJet check-in counters
• Central screening available on the 2nd level, open from 0400 until final departure of the night (approximately 2200)
• By-pass is a “man-trap” style system (requires swiping with RAIC through two doors)
• Can be a lengthy process as only one (1) person is allowed through the door at a time
• Crew will be in the bag room after completing the by-pass; follow the blue line painted on the floor to the elevator, which will take crew to the gates
Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)
Fairmont 204-957-1350 - 1:15 Domestic 1:25 Transborder
Transportation Company Travel Time Airport to Hotel
Pick-up Point Airport Vehicle Information
Hollywood Limo 00:25 • Driver meets crew inside • If driver is not inside, proceed
to door #1 in Arrivals area
• 10 passenger van, 2 SUVs or 2 limos
Additional Hotel Information
• There are various restaurants around the property • Complimentary high-speed Internet in guest rooms and common areas • In-room refrigerator
YWG Restaurant Guide – Fairmont
Restaurant Name Hours Details
Room Service 24 hours • N/A
Velvet Glove Restaurant 0630-1400 (Mon-Fri) 1730-2100 (Mon-Fri) 0700-1130 (Sat-Sun) 1730-2130 (Sat-Sun)
• Hotel Restaurant
Crew Discount**: 25%
YXE
Security Information Anomalies
• By-pass available next to the Passenger Screening area • Deadheading, non-revenue and standby crew are not permitted to use the by-pass
• N/A
Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)
Saskatoon Inn 306-242-1440 - 1:00 Domestic 1:10 Transborder
Transportation Company Travel Time Airport to Hotel
Pick-up Point Airport Vehicle Information
Hotel Shuttle 00:10 • Exit through front doors, proceed to shuttle bus area behind taxis (look for signage)
• 10 passenger van • Shuttle has “Saskatoon Inn” on
the side
Additional Hotel Information
• Complimentary high-speed Internet in guest rooms and common areas • In-room refrigerator
YXE Restaurant Guide – Saskatoon Inn
Restaurant Name Hours Details
Room Service 0630-2330 • N/A
Botanica 0630-2200 • Hotel Restaurant
Botanica Lounge 1100-2330 • Hotel Restaurant
Crew Discount**: 15%
Crew Accommodations – Crew Survival Guide Domestic
* Unless otherwise indicated, Hotel Cancellation Time is 1800 local time (day of arrival). 29JUL2011 ** Any Crew Discounts apply to food and non-alcoholic beverages at Hotel Restaurants only. Unless otherwise indicated, Crew Discounts do not apply to alcoholic beverages. Page 14 of 28 NOTE: All car and/or minivan taxis must be two (2) vehicles per crew, regardless of the size of minivan. Please contact Crew Scheduling at 1-877-698-7852 for all transportation requirements and inquiries. CUSTOMS: All crews departing the US will clear Customs in Canada; crews entering any country other than the US will clear customs in the arrival country.
YXS
Security Information Anomalies
• Located adjacent to Gate #3 is the Commissionaires desk, where crews will proceed with the iris scans and by-pass
• N/A
Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)
Ramada Hotel 250-563-0055 - 1:05 Domestic 1:15 Transborder
1:15 First Flight of Day Dom./Int
1:25 First Flight of Day Transborder
Transportation Company Travel Time Airport to Hotel
Pick-up Point Airport Vehicle Information
Airporter Shuttle Service 00:15 • Outside Arrival doors • 11 passenger van (Chevy) • “Airporter” sign on van
Additional Hotel Information
• There are various restaurants around the property • Complimentary high-speed Internet in guest rooms and common areas • Crew members receive baggage tickets upon check-in and items are placed in hotel refrigerator and freezer. Crew members have
access at any time.
YXS Restaurant Guide – Ramada Hotel
Restaurant Name Hours Details
Room Service 24 hours • N/A
Traders Restaurant 0630-1400 1700-2100
• Hotel Restaurant
Crew Discount**: Special menu available costing no more than $15.00
YXU
Security Information Anomalies
• Security screening located at the center of the terminal and provides access to the boarding lounge
• Crew by-pass available
• Boarding Lounge has holding space for the eight (8) gate positions
• WestJet usually uses Gate #5
Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)
Homewood Suites by Hilton
519-686-7700 - 1:10 Domestic 1:20 Transborder
Transportation Company Travel Time Airport to Hotel
Pick-up Point Airport Vehicle Information
Hotel Shuttle 00:20 • Van will be parked to outside Arrivals area (to the right)
• 10 passenger van (Ford Econoline) • Green and white van with
“Homewood Suites by Hilton” sign on side
Additional Hotel Information
• Courtesy shuttle (to and from hotel) within a five (5) mile radius • Complimentary high-speed Internet in guest rooms and common areas • In-room refrigerator
YXU Restaurant Guide – Homewood Suites by Hilton
Restaurant Name Hours Details
Hotel Lodge 0600-1000 1700-1900
• Hotel Restaurant • Open 0600-1000 for
breakfast • Open 17000-1900 for
dinner
Tony Roma’s N/A • Walking distance
East Side Mario’s N/A • Walking distance
Jack Astor’s Bar & Grill N/A • Walking distance
Moxies N/A • Walking distance
Applebee’s N/A • Walking distance
Most fast food chain restaurants
N/A • Walking distance
Crew Discount**: Complimentary breakfast buffet daily; full hot dinners Monday-Thursday.
Crew Accommodations – Crew Survival Guide Domestic
* Unless otherwise indicated, Hotel Cancellation Time is 1800 local time (day of arrival). 29JUL2011 ** Any Crew Discounts apply to food and non-alcoholic beverages at Hotel Restaurants only. Unless otherwise indicated, Crew Discounts do not apply to alcoholic beverages. Page 15 of 28 NOTE: All car and/or minivan taxis must be two (2) vehicles per crew, regardless of the size of minivan. Please contact Crew Scheduling at 1-877-698-7852 for all transportation requirements and inquiries. CUSTOMS: All crews departing the US will clear Customs in Canada; crews entering any country other than the US will clear customs in the arrival country.
YXX (Ramada Plaza)
Security Information Anomalies
• Security counter adjacent to WestJet check-in (crew generally proceeds to the check-in) • Crew cleared by Airport Security and escorted by a security guard through the Arrival
doors into the gate or bridge, as requested by the crew
• N/A
Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)
Ramada Plaza 604-870-1050 2400 (local time day of arrival) 1:15 Domestic 1:25 Transborder
Transportation Company Travel Time Airport to Hotel
Pick-up Point Airport Vehicle Information
Pacific Outdoors Adventure Tours
00:25 • Driver will meet crews curbside, outside Arrivals door
• 15 passenger Ford E350 van • Light brown van
Additional Hotel Information
• There are various restaurants around the property • Complimentary high-speed Internet in guest rooms and common areas • Common refrigerator behind front desk
YXX Restaurant Guide – Ramada Plaza
Restaurant Name Hours Details
Room Service 0630-2300 • N/A
WhiteSpot 0630-2300 • Hotel Restaurant
Crew Discount**: 10%
YXX (Sandman Langley)
Security Information Anomalies
• Security counter adjacent to WestJet check-in (crew generally proceeds to the check-in) • Crew cleared by Airport Security and escorted by a security guard through the Arrival
doors into the gate or bridge, as requested by the crew
• N/A
Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)
Sandman Langley 604-888-7263 - 1:25 Domestic 1:35 Transborder
Transportation Company Travel Time Airport to Hotel
Pick-up Point Airport Vehicle Information
Pacific Outdoors Adventure Tours
00:35 • Driver will meet crews curbside, outside Arrivals door
• 15 passenger Ford E350 van • Light brown van
Additional Hotel Information
• Complimentary high-speed Internet in guest rooms and common areas • In-room refrigerator
YXX Restaurant Guide – Sandman Langley
Restaurant Name Hours Details
Room Service 0700-2200 • Denny’s
Denny’s 24 hours • Hotel Restaurant
Shark Club 1100-0100 (Mon-Thurs) 1100-0200 (Fri-Sat)
1100-2400 (Sun)
• Hotel Restaurant
Crew Discount**: 10%
Crew Accommodations – Crew Survival Guide Domestic
* Unless otherwise indicated, Hotel Cancellation Time is 1800 local time (day of arrival). 29JUL2011 ** Any Crew Discounts apply to food and non-alcoholic beverages at Hotel Restaurants only. Unless otherwise indicated, Crew Discounts do not apply to alcoholic beverages. Page 16 of 28 NOTE: All car and/or minivan taxis must be two (2) vehicles per crew, regardless of the size of minivan. Please contact Crew Scheduling at 1-877-698-7852 for all transportation requirements and inquiries. CUSTOMS: All crews departing the US will clear Customs in Canada; crews entering any country other than the US will clear customs in the arrival country.
YYG
Security Information Anomalies
• Crew can enter the terminal from airside through the arrivals tunnel or the WestJet baggage make-up room. Crew must enter the restricted area through the entrance next to the Commissionaires desk; RAIC must be verified by the Commissionaire.
• N/A
Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)
Best Western Charlottetown
902-892-2461 - 1:10 Domestic 1:20 Transborder
Transportation Company Travel Time Airport to Hotel
Pick-up Point Airport Vehicle Information
Prince Edward Tours 00:20 • Exit terminal building, go right • Bus waiting at the end of the
building
• 15 passenger van (Chevy 350 Express)
Additional Hotel Information
• Complimentary high-speed Internet in guest rooms and common areas • In-room refrigerator
YYG Restaurant Guide – Best Western Charlottetown
Restaurant Name Hours Details
Grafton Grill 0700-1000 (Mon-Sat) 0730-1030
(Sun) 1630-2130 (Mon-Sat)
• Hotel Restaurant • Complimentary
Continental Breakfast 0700-1000 (Mon-Sat) and 0730-1030 (Sun)
Harry’s Bar & Pub 1630-2130 (Mon-Sat)
• Hotel Restaurant
Hunter’s Ale House N/A • Walking distance (10 minutes away)
• 10% discount (does not apply to alcoholic beverages)
Off Broadway N/A • Walking distance
Gahan House N/A • Walking distance
Sirenella N/A • Walking distance
Crew Discount**: 10%
YYJ
Security Information Anomalies
• By-pass available; door is the Arrivals door for guests • Crew can wait for the door to open from guests exiting the boarding lounge or signal to
the Commissionaire to come and let them in. It is the double glass door in the meeting area of the airport
• N/A
Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)
Howard Johnson 250-704-4656 1400 (local time day of arrival) 1:10 Domestic 1:20 Transborder
Transportation Company Travel Time Airport to Hotel
Pick-up Point Airport Vehicle Information
Hotel Shuttle 00:20 • Outside Arrivals area • 10 passenger van
Additional Hotel Information
• There are various restaurants around the property • Complimentary high-speed Internet in guest rooms and common areas • In-room refrigerator
YYJ Restaurant Guide – Howard Johnson
Restaurant Name Hours Details
Lakes Grillhouse n’ Bar 0630-2100 • Hotel Restaurant
Crew Discount**: 20%
Crew Accommodations – Crew Survival Guide Domestic
* Unless otherwise indicated, Hotel Cancellation Time is 1800 local time (day of arrival). 29JUL2011 ** Any Crew Discounts apply to food and non-alcoholic beverages at Hotel Restaurants only. Unless otherwise indicated, Crew Discounts do not apply to alcoholic beverages. Page 17 of 28 NOTE: All car and/or minivan taxis must be two (2) vehicles per crew, regardless of the size of minivan. Please contact Crew Scheduling at 1-877-698-7852 for all transportation requirements and inquiries. CUSTOMS: All crews departing the US will clear Customs in Canada; crews entering any country other than the US will clear customs in the arrival country.
YYT
Security Information Anomalies
• Take the escalator to the second floor and go to the CATSA area. Continue walking slightly left and straight ahead to the security agent sitting at the desk (rather than turning right for regular security).
• N/A
Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)
Quality Hotel – Harbourview
709-754-7788 - 1:10 Domestic 1:20 Transborder
Transportation Company Travel Time Airport to Hotel
Pick-up Point Airport Vehicle Information
City Wide Taxi 00:20 • Pick-up in front of Arrivals door
• 10-15 passenger van
Additional Hotel Information
• Complimentary high-speed Internet in guest rooms and common areas • Crew members receive keys to industrial refrigerator and freezer on 2nd floor, upon check-in
YYT Restaurant Guide – Quality Hotel – Harbourview
Restaurant Name Hours Details
Room Service 1700-2200 • N/A
Rumpelstiltskins N/A • Hotel Restaurant
Classic Café N/A • N/A
Zachary’s N/A • N/A
Coffee Matters N/A • N/A
Get Stuffed N/A • N/A
Sun Sushi N/A • N/A
Taste of Thai N/A • N/A
Pi Café N/A • N/A
Peter Belbin’s Steak House N/A • N/A
Celtic Hearth 24 hours • N/A
Crew Discount**: 10%
YYZ (Sheraton Gateway)
Security Information Anomalies
• Crew by-pass available beside the YYZ crew room, next to CATSA screening point (near Gate 27)
• Crew by-pass available next to WestJet transborder check-in counters
• N/A
Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)
Sheraton Gateway 905-672-7000 - 0:55 Domestic 1:05 Transborder
Transportation Company Travel Time Airport to Hotel
Pick-up Point Airport Vehicle Information
N/A Hotel located in terminal 3
• N/A • N/A
Additional Hotel Information
• Exit the secure area at the airport and follow the signs leading to the Sheraton Gateway Hotel • There are various restaurants around the property • Complimentary Internet in common areas; Internet access may be purchased for $5.00 (+ tax) per day for use in guest rooms • In-room refrigerator or on 4th floor (room set aside)
YYZ Restaurant Guide – Sheraton Gateway
Restaurant Name Hours Details
Room Service 24 hours • N/A
Mahogany Grill 0500-2300 (Mon-Sat) 0700-2300
(Sun)
• Hotel Restaurant
Crew Discount**: Special menu available, costing no more than $15.00
Crew Accommodations – Crew Survival Guide Domestic
* Unless otherwise indicated, Hotel Cancellation Time is 1800 local time (day of arrival). 29JUL2011 ** Any Crew Discounts apply to food and non-alcoholic beverages at Hotel Restaurants only. Unless otherwise indicated, Crew Discounts do not apply to alcoholic beverages. Page 18 of 28 NOTE: All car and/or minivan taxis must be two (2) vehicles per crew, regardless of the size of minivan. Please contact Crew Scheduling at 1-877-698-7852 for all transportation requirements and inquiries. CUSTOMS: All crews departing the US will clear Customs in Canada; crews entering any country other than the US will clear customs in the arrival country.
YYZ (Holiday Inn)
Security Information Anomalies
• Crew by-pass available beside the YYZ crew room, next to CATSA screening point (near Gate 27)
• Crew by-pass available next to WestJet transborder check-in counters
• N/A
Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)
Holiday Inn 416-675-7611 1200 (local time day of arrival) 1:10 Domestic 1:20 Transborder
Transportation Company Travel Time Airport to Hotel
Pick-up Point Airport Vehicle Information
Hotel Shuttle 00:20 • Post C22 Arrivals level • 20 passenger bus • White van with green
“Holiday Inn” logo on the side and a “formerly Select” printed sign on the side window
• Shuttle runs every 20 minutes on the hour from hotel to airport
Additional Hotel Information
• There are various restaurants around the property • Complimentary high-speed Internet in guest rooms and common areas • Refrigerator in back office, crew members contact bell desk for access
YYZ Restaurant Guide – Holiday Inn
Restaurant Name Hours Details
Room Service 24 hours • N/A
Metropolitan Restaurant 0500-1030 1200-1400 1700-2200
• Hotel Restaurant
Crew Discount**: 20%
YYZ (Hilton Toronto Airport)
Security Information Anomalies
• Crew by-pass available beside the YYZ crew room, next to CATSA screening point (near Gate 27)
• Crew by-pass available next to WestJet transborder check-in counters
• N/A
Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)
Hilton Toronto Airport 905-677-9900 - 1:10 Domestic 1:20 Transborder
Transportation Company Travel Time Airport to Hotel
Pick-up Point Airport Vehicle Information
Hotel Shuttle 00:20 • Post C22 Arrivals level • 20 passenger bus • “Hilton Toronto Airport” logo on the side • Shuttle runs every 15-20 minutes; no
service between 0200-0400
Additional Hotel Information
• Complimentary high-speed Internet in guest rooms and common areas • Refrigerator in WestJet crew business centre/lounge
YYZ Restaurant Guide – Hilton Toronto Airport
Restaurant Name Hours Details
Room Service 24 hours • N/A
Bliss Restaurant 0600-1100 1200-2200
• Hotel Restaurant
Lounge 1230-0100 • Hotel Restaurant • Food available
Tim Horton’s N/A • Walking distance (no more than 4 blocks)
Golden Griddle N/A • Walking distance (no more than 4 blocks)
The Keg N/A • Walking distance (no more than 4 blocks)
Lonestar N/A • Walking distance (no more than 4 blocks)
Casey’s N/A • Walking distance (no more than 4 blocks)
Crew Discount**: 20%
YZF
Security Information Anomalies
• By-pass area located at Oversize, near the WestJet check-in counter which leads to the bag room. Crew will be able to access the ramp through there. If crew would like to go to the gate area to the aircraft, they can go to the front of security
• N/A
Crew Accommodations – Crew Survival Guide Hawaii
* Unless otherwise indicated, Hotel Cancellation Time is 1800 local time (day of arrival). 29JUL2011 ** Any Crew Discounts apply to food and non-alcoholic beverages at Hotel Restaurants only. Unless otherwise indicated, Crew Discounts do not apply to alcoholic beverages. Page 19 of 28 NOTE: All car and/or minivan taxis must be two (2) vehicles per crew, regardless of the size of minivan. Please contact Crew Scheduling at 1-877-698-7852 for all transportation requirements and inquiries. CUSTOMS: All crews departing the US will clear Customs in Canada; crews entering any country other than the US will clear customs in the arrival country.
HNL
Security - Terminal Gate(s) Security Anomalies
Main Terminal – Lobby #4 14, 16, 21, 24 • All crews must go through Security Checkpoint #2
• Pilots go to HNL WS office, located behind Qantas ticket counter, Lobby #4, to pick up flight plan and WXX. Phone is available in the office for use.
• Duty Free closes at 2300 • Starbucks open 24 hours
Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)
Ohana East 808-922-5353 - 1:30
Transportation Company Travel Time Airport to Hotel
Pick-up Point Airport Vehicle Information
VIP Transportation 00:40 • From aircraft, exit to street. Cross street to center median directly in front of Baggage Claim Area E1, look for “VIP” sign.
• Crew will be met and assisted by a VIP driver, who will assist crew into vehicle and load baggage
• Resort Air: pick-up and drop-off at Resort Air location on Nokola Way
• 2008/2009 Mercedes Benz Sprinter or Ford E350 Van
• VIP staff wearing blue aloha print shirt
Additional Hotel Information
• Complimentary high-speed Internet in sleeping rooms and common areas • Five (5) minute walk to Waikiki Beach • Adjacent to International Market Place • 20 minute walk to Kapiolani Park, Honolulu Zoo and Waikiki Aquarium • Re-tiled outdoor pool, large whirlpool spa and spacious sundeck • Three (3) restaurants for casual dining, including a piano bar with nightly entertainment • Renovated fitness centre, 24 hour reception desk, business centre, in-room safe and coffee
HNL Restaurant Guide – Ohana Waikiki Beachcomber
Restaurant Name Hours Details
Chuck’s Cellar (American) 1730-2200 • N/A
Keoni by Keo (Thai) 0700-2300 • N/A
Round Table Pizza 1100-2130 • N/A
Kimo Bean (Coffee Bar) 0600-2300 • N/A
Crew Discount**: N/A
HNL-OGG Interline Transportation
WestJet Flight Number and Routing WestJet Flight Arriving Pick-up Point Airport Drop-off Point HNL
WS814 Sunday • From aircraft, exit to street. Cross street to center median directly in front of Baggage Claim Area E1, look for “VIP” sign.
• Crew will be met and assisted by a VIP driver, who will assist crew into vehicle and load baggage
• VIP staff will be wearing a Blue Aloha print shirt
• VIP will drop off crews in front of the go! Mokulele counter
Go! Mokulele Flight Number and Routing Go! Mokulele Flight Departing Travel Time Between Airports
YV1047 Monday 00:36
Crew Accommodations – Crew Survival Guide Hawaii
* Unless otherwise indicated, Hotel Cancellation Time is 1800 local time (day of arrival). 29JUL2011 ** Any Crew Discounts apply to food and non-alcoholic beverages at Hotel Restaurants only. Unless otherwise indicated, Crew Discounts do not apply to alcoholic beverages. Page 20 of 28 NOTE: All car and/or minivan taxis must be two (2) vehicles per crew, regardless of the size of minivan. Please contact Crew Scheduling at 1-877-698-7852 for all transportation requirements and inquiries. CUSTOMS: All crews departing the US will clear Customs in Canada; crews entering any country other than the US will clear customs in the arrival country.
KOA
Security – Terminal Gate(s) Security Anomalies
Main Terminal (east side) 5 • Crew line available, with company ID • Located beside American Airlines check-in
LIH
Security – Terminal Gate(s) Security Anomalies
Main Terminal 5 • No crew line • Crews allowed privileged access by showing
their company ID through the security check point
• N/A
OGG
Security - Terminal Gate(s) Security Anomalies
Main Terminal – Lobby #5 9 • No crew line • Crews allowed privileged
access by showing their company ID through the security check point
• All gates on the second level for Arrivals and Departures
Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)
Maui Coast Hotel 808-874-6284 - 1:20
Transportation Company Travel Time Airport to Hotel
Pick-up Point Airport Vehicle Information
VIP Transportation 00:30 • From WJ aircraft, exit main terminal from escalator down to the ground level. Proceed to baggage claim area. Immediately outside baggage claim area, look for sign #2 across the median.
• Resort Air: flights pick-up at Commuter Air Terminal
• 2008/2009 Mercedes Benz Sprinter or Ford E350 Van
• VIP staff will be wearing a Blue Aloha print shirt
Additional Hotel Information
• Complimentary Internet in common areas and business centre • In-room Internet available for $9.95 • Fridge in-room • Complimentary fitness centre (private) • Complimentary bicycle use solely for airline crew
OGG Restaurant Guide – Maui Coast Hotel
Restaurant Name Hours Details
N/A N/A N/A List of restaurants and shopping within walking distance available at front desk. Crew Discount**: N/A
OGG-HNL Interline Transportation
WestJet Flight Number and Routing WestJet Flight Arriving Pick-up Point Airport Drop-off Point OGG
WS802 Saturday • Exit Main Terminal from escalator down to ground level. Proceed outside of Baggage Claim, to Sign #2 across median.
• VIP staff will be wearing a Blue Aloha print shirt
• VIP will drop off crews in front of the go! Mokulele counter
Go! Mokulele Flight Number and Routing Go! Mokulele Flight Departing Travel Time Between Airports
YV1027 Sunday 00:36
Crew Accommodations – Crew Survival Guide Transborder/International
* Unless otherwise indicated, Hotel Cancellation Time is 1800 local time (day of arrival). 29JUL2011 ** Any Crew Discounts apply to food and non-alcoholic beverages at Hotel Restaurants only. Unless otherwise indicated, Crew Discounts do not apply to alcoholic beverages. Page 21 of 28 NOTE: All car and/or minivan taxis must be two (2) vehicles per crew, regardless of the size of minivan. Please contact Crew Scheduling at 1-877-698-7852 for all transportation requirements and inquiries. CUSTOMS: All crews departing the US will clear Customs in Canada; crews entering any country other than the US will clear customs in the arrival country.
International toll free numbers for the Operational Control Center (OCC)
Mexico 001-800-514-1688 Jamaica +1-800-101-0599 When you dial the number you will be prompted to enter 1 for the OCC, which will connect you to an Operations Coordinator, who can then redirect the call if required within OCC to Crew Scheduling, Flight Dispatch, etc. *Available from the following countries: Argentina, Australia, Austria, Belgium, China, Colombia, Costa Rica, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Korea, Luxembourg, Macao, Malaysia, Netherlands, New Zealand, Norway, Portugal, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan & United Kingdom.
Bahamas +1-866-887-3588 Turks and Caicos +1-866-991-0755
Barbados +1-800-204-5629 St. Lucia +1-800-204-0144
Dominican Republic +1-888-751-4686 United States 1-877-4 WJA USA (877-495-2872)
Puerto Rico +1-866-991-0499 UIFN* +800-5382-5696
ACY
Security – Terminal Gate(s) Security Anomalies
Atlantic City International Airport 1 • No crew line; excuse self to front • N/A
BGI
Security - Terminal Gate(s) Security Anomalies
Grantley Adams Airport International Terminal
1-3 N/A N/A
Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)
Amaryllis Beach Resort 246-438-8000 1200 (day of arrival) 1:30
Transportation Company Travel Time Airport to Hotel
Pick-up Point Airport Vehicle Information
Drayton’s Transport 00:40 • Arrivals area, 3rd column • 12 passenger van
Additional Hotel Information
• 30 minutes complimentary high-speed Internet in the library and in common areas • In-room refrigerator
BGI Restaurant Guide – Amaryllis Beach Resort
Restaurant Name Hours Details
Room Service 0730-2145 • N/A
Turtle Nest Beach Bar 1100-2100 • Hotel Restaurant • Snacks and meals from
1100-2100 • Beach barbeque from
1930-2100
Almond Tree Restaurant 0730-1030 1900-2130
• Hotel Restaurant • Breakfast from
0730-1030
Crew Discount**: 15%
CCC
Security – Terminal Gate(s) Security Anomalies
Jardines del Ray Airport International Terminal
1-2 • Crew line available • 25 CUC Departure Tax must be paid (in cash) by everyone leaving from the International Terminal
Crew Accommodations – Crew Survival Guide Transborder/International
* Unless otherwise indicated, Hotel Cancellation Time is 1800 local time (day of arrival). 29JUL2011 ** Any Crew Discounts apply to food and non-alcoholic beverages at Hotel Restaurants only. Unless otherwise indicated, Crew Discounts do not apply to alcoholic beverages. Page 22 of 28 NOTE: All car and/or minivan taxis must be two (2) vehicles per crew, regardless of the size of minivan. Please contact Crew Scheduling at 1-877-698-7852 for all transportation requirements and inquiries. CUSTOMS: All crews departing the US will clear Customs in Canada; crews entering any country other than the US will clear customs in the arrival country.
CUN
Security - Terminal Gate(s) Security Anomalies
Terminal 2 Many International Gates
• No crew line available • Priority given to crew at regular
passenger screening points
• Potentially long lines at security • Bus Operation at times when a
gate/jet bridge is unavailable
Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)
Presidente InterContinental
011-52-998- 848-8700
1800 (local time, day prior to arrival)
1:30
Transportation Company Travel Time Airport to Hotel
Pick-up Point Airport Vehicle Information
Global Incentive Mexico 00:40 • Immediately outside of terminal, crew will be greeted
• 11 passenger van (Ford)
Additional Hotel Information
• Complimentary high-speed Internet in guest rooms and common areas • In-room refrigerator
CUN Restaurant Guide – Presidente InterContinental
Restaurant Name Hours Details
Room Service 24 Hours • N/A
El Caribeno 0630-1100 1800-2100
• Hotel Restaurant • Lunch available poolside
1100-1800
Frutas y Flores 0630-1100 1800-2100
• Hotel Restaurant
Cana Brava 0630-1100 1800-2100
• Hotel Restaurant
Crew Discount**: 20%
CZM
Security – Terminal Gate(s) Security Anomalies
International Terminal (there is only one terminal) 3 • No crew line available • Priority given to crew at regular passenger
screening points
• N/A
EWR
Security - Terminal Gate(s) Security Anomalies
Newark Liberty International Terminal A
- • No crew line; excuse self to front
• N/A
Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)
Hilton Newark Airport 908-351-3900 - 1:15 Domestic 1:25 Transborder
Transportation Company Travel Time Airport to Hotel
Pick-up Point Airport Vehicle Information
Hotel Shuttle 00:25 • Crew take Airtrans (inter Airport Transportation) to parking level P4 and proceed downstairs to hotel shuttles
• Van with “Hilton Newark Airport” on the side
• Shuttle pick-up at P4 at 00:10, 00:30 and 00:50 past each hour
• Shuttle drop-off at Terminal every 20 minutes at 00:00, 00:20 and 00:40 minutes past each hour
Additional Hotel Information
• Complimentary high-speed Internet in guest rooms and common areas • In-room refrigerator
EWR Restaurant Guide – Hilton Newark Airport
Restaurant Name Hours Details
N/A N/A • N/A
Crew Discount**: 15%
Crew Accommodations – Crew Survival Guide Transborder/International
* Unless otherwise indicated, Hotel Cancellation Time is 1800 local time (day of arrival). 29JUL2011 ** Any Crew Discounts apply to food and non-alcoholic beverages at Hotel Restaurants only. Unless otherwise indicated, Crew Discounts do not apply to alcoholic beverages. Page 23 of 28 NOTE: All car and/or minivan taxis must be two (2) vehicles per crew, regardless of the size of minivan. Please contact Crew Scheduling at 1-877-698-7852 for all transportation requirements and inquiries. CUSTOMS: All crews departing the US will clear Customs in Canada; crews entering any country other than the US will clear customs in the arrival country.
FLL
Security – Terminal Gate(s) Security Anomalies
Terminal 3 Fort Lauderdale/Hollywood International Airport
F1 • No crew line available • Excuse self to front of line
• Often only two (2) slow moving lines available for security
• If flight is post-cleared, it arrives at T4 and departs from T3
FPO
Security – Terminal Gate(s) Security Anomalies
Freeport International Airport International Terminal E • No particular challenge • N/A
HOG
Security – Terminal Gate(s) Security Anomalies
Frank Pais Garcia Airport International Terminal
1-2 • Crew line available • 25 CUC Departure Tax must be paid (in cash) by everyone leaving from the International Terminal.
LAS
Security – Terminal Gate(s) Security Anomalies
Terminal 1 McCarran International Airport
B • Crew line generally open • Long walk from crew line (C1) to gates
• Post cleared flights arrive in Terminal 2 and depart Terminal 1
LIR
Security - Terminal Gate(s) Security Anomalies
Main Terminal N/A • No crew line available; crews have priority • One area for arrivals • Crew that overnight in LIR must have their
passports ready for inspection by Immigration, upon arrival at the airport and prior to departure
• All pilots must present their pilots license for inspection by the Civil Aviation department
• It is recommended for crews to have their documents in their immediate possession, ready for inspection, upon arrival at the airport
LRM
Security - Terminal Gate(s) Security Anomalies
Casa de Campo Airport International Terminal 1-2 • No particular challenge • N/A
MBJ
Security - Terminal Gate(s) Security Anomalies
Sangster International Airport International Terminal
1-7 • Crew line available • Long waiting times at security
Crew Accommodations – Crew Survival Guide Transborder/International
* Unless otherwise indicated, Hotel Cancellation Time is 1800 local time (day of arrival). 29JUL2011 ** Any Crew Discounts apply to food and non-alcoholic beverages at Hotel Restaurants only. Unless otherwise indicated, Crew Discounts do not apply to alcoholic beverages. Page 24 of 28 NOTE: All car and/or minivan taxis must be two (2) vehicles per crew, regardless of the size of minivan. Please contact Crew Scheduling at 1-877-698-7852 for all transportation requirements and inquiries. CUSTOMS: All crews departing the US will clear Customs in Canada; crews entering any country other than the US will clear customs in the arrival country.
MCO
Security - Terminal Gate(s) Security Anomalies
Orlando International Airport A side
25 • Employee, crew line available • N/A
Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)
Holiday Inn Orlando Airport
407-851-6400 - 1:00
Transportation Company Travel Time Airport to Hotel
Pick-up Point Airport Vehicle Information
Hotel Shuttle 00:10 • Take tram to main terminal. Exit the tram and follow the signs "Ground Transportation Level 1" A – side.
• Take two (2) escalators down to the 1st floor of the airport, which is ground transportation. Walk through the glass doors and turn left on the sidewalk. Follow the parking signs until A-3.
• White "Holiday Inn" van that that has logos on all four (4) sides and a large "H" on the side
• The van door panel will read "Holiday Inn Orlando Airport"
Additional Hotel Information
• Complimentary high-speed Internet • In-room refrigerator and microwave • Courtesy shuttle within a three (3) mile radius • Complimentary day passes to Bally’s Gym
MCO Restaurant Guide – Holiday Inn Orlando Airport
Restaurant Name Hours Details
Bristol Cafe 0600-2200 • Hotel Restaurant
Eastern Pearl Chinese Cuisine
N/A • Walking distance
Chili’s Grill & Bar N/A • Walking distance
Hooter’s N/A • Walking distance
T.G.I. Friday’s N/A • Walking distance
Sonny’s Real Pit Bar B-Q N/A • Walking distance
Tony Roma’s N/A • Walking distance
Denny’s 24 Hours • Walking distance
Long Horn Steak House N/A • Walking distance
Bone Fish Seafood N/A • Walking distance
Miller’s Ale House N/A • One (1) block from hotel
Chipotle Mexican Grill N/A • One (1) block from hotel
Cracker Barrel N/A • One (1) block from hotel
Starbucks N/A • One (1) block from hotel
Planet Smoothie N/A • One (1) block from hotel
Quizno’s N/A • One (1) block from hotel
Crew Discount**: 20%
MIA
Security - Terminal Gate(s) Security Anomalies
Miami International Airport Terminal E (check-in) Terminal F (boarding)
F • No crew line; excuse self to front • NA
MZT
Security - Terminal Gate(s) Security Anomalies
International Departures (only 1 terminal) 2 or 4 (B gates) • No crew line available • Priority given to crew at regular passenger
screening points
• N/A
Crew Accommodations – Crew Survival Guide Transborder/International
* Unless otherwise indicated, Hotel Cancellation Time is 1800 local time (day of arrival). 29JUL2011 ** Any Crew Discounts apply to food and non-alcoholic beverages at Hotel Restaurants only. Unless otherwise indicated, Crew Discounts do not apply to alcoholic beverages. Page 25 of 28 NOTE: All car and/or minivan taxis must be two (2) vehicles per crew, regardless of the size of minivan. Please contact Crew Scheduling at 1-877-698-7852 for all transportation requirements and inquiries. CUSTOMS: All crews departing the US will clear Customs in Canada; crews entering any country other than the US will clear customs in the arrival country.
NAS
Security - Terminal Gate(s) Security Anomalies
Lynden Pindling International Airport Terminal A
5-8 • No particular challenge • Announcements at gate area difficult to hear, due to poor PA system; direct questions to CSA
Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)
Sheraton Nassau 242-677-6000 - 1:20
Transportation Company Travel Time Airport to Hotel
Pick-up Point Airport Vehicle Information
Liberty Tours 00:30 • Exit the International Arrivals area
• 11 passenger van (Ford)
Additional Hotel Information
• Complimentary high-speed Internet in guest rooms and common areas • Common fridge behind front desk
NAS Restaurant Guide – Sheraton Nassau
Restaurant Name Hours Details
Room Service 0600-2300 • N/A
Bimini Restaurant 0630-1100 1200-1400 1800-2130
(Sun)
• Hotel Restaurant
Dolphin Grill 1100-1700 • Hotel Restaurant
Caribe Café 0630-2330 • Hotel Restaurant
Amici, A Trattoria 1800-2200 • Hotel Restaurant
Crew Discount**: 25%
PHX
Security - Terminal Gate(s) Security Anomalies
Terminal 4 B23, B26 • Crew lane available at security with Company ID • Crews will want to use the B-side check-point
PLS
Security - Terminal Gate(s) Security Anomalies
Providenciales Airport International Terminal
1-4 • No particular challenge • N/A
POP
Security - Terminal Gate(s) Security Anomalies
Gregoria Luperon Airport International Terminal
1-5 (common use) • No particular challenge • International Terminal under construction • 10-15 minute walk from terminal to gate
PSP
Security - Terminal Gate(s) Security Anomalies
Main Terminal 6, 8 • Crew line available • N/A
PUJ
Security - Terminal Gate(s) Security Anomalies
Punta Cana Airport International Terminal
6-7 • Crew line available • Potentially long lines at immigration (located past security)
Crew Accommodations – Crew Survival Guide Transborder/International
* Unless otherwise indicated, Hotel Cancellation Time is 1800 local time (day of arrival). 29JUL2011 ** Any Crew Discounts apply to food and non-alcoholic beverages at Hotel Restaurants only. Unless otherwise indicated, Crew Discounts do not apply to alcoholic beverages. Page 26 of 28 NOTE: All car and/or minivan taxis must be two (2) vehicles per crew, regardless of the size of minivan. Please contact Crew Scheduling at 1-877-698-7852 for all transportation requirements and inquiries. CUSTOMS: All crews departing the US will clear Customs in Canada; crews entering any country other than the US will clear customs in the arrival country.
RSW
Security - Terminal Gate(s) Security Anomalies
Southwest Florida International Airport One (1) Terminal
Various B gates • N/A • N/A
SAN
Security - Terminal Gate(s) Security Anomalies
Terminal 2 East 20, 21, 22 • Crew line available with Company ID • Three (3) minute walk from Terminal 1
SJD
Security - Terminal Gate(s) Security Anomalies
Los Cabos International Terminal Terminal 3 – Charter Terminal
2, 3 • No crew line available • Priority given to crew at regular passenger
screening points
• Potentially long lines at Security
SXM
Security - Terminal Gate(s) Security Anomalies
Princess Juliana Airport International Terminal
1-8 (Aircraft could be parked in a remote position)
• No particular challenge • N/A
TPA
Security - Terminal Gate(s) Security Anomalies
Tampa International Airport Red Side
89 (F Concourse) • No crew line; excuse self to front • N/A
UVF/SLU
Security - Terminal Gate(s) Security Anomalies
Hewanorra Airport International Terminal
1-2 • No crew line available • Potentially long lines at Security
Hotel Name Phone Room Cancellation Time* Departure Time from Hotel (Prior to Sked Departure)
Royal Rex Resort 758-452-9999 1200 (day of arrival) 2:35
Transportation Company Travel Time Airport to Hotel
Pick-up Point Airport Vehicle Information
PC Transportation 1:45 • Arrivals lounge (outside airport)
• Toyota van • Driver with sign
Additional Hotel Information
• Hotel does not have an elevator • A Porter service will deliver bags to crew member rooms, upon request. Crew members may request for Porter service at hotel
check-in. • Complimentary high-speed Internet in the lobby area
UVF/SLU Restaurant Guide – Royal Rex Resort
Restaurant Name Hours Details
L’Epicure & Terrace 0730-1000 1900-2145
• Hotel Restaurant
Chic 1900-2145 • Hotel Restaurant
The Beach Tent 1230-1500 • Hotel Restaurant
Crew Discount**: 20%
Crew Accommodations – Crew Survival Guide Transborder/International
* Unless otherwise indicated, Hotel Cancellation Time is 1800 local time (day of arrival). 29JUL2011 ** Any Crew Discounts apply to food and non-alcoholic beverages at Hotel Restaurants only. Unless otherwise indicated, Crew Discounts do not apply to alcoholic beverages. Page 27 of 28 NOTE: All car and/or minivan taxis must be two (2) vehicles per crew, regardless of the size of minivan. Please contact Crew Scheduling at 1-877-698-7852 for all transportation requirements and inquiries. CUSTOMS: All crews departing the US will clear Customs in Canada; crews entering any country other than the US will clear customs in the arrival country.
VRA
Security - Terminal Gate(s) Security Anomalies
Juan Alberto Gomez Airport International Terminal
1-2 (Aircraft could also be parked in a remote position)
• Crew line available • Gate 3 bridge under construction • 25 CUC Departure Tax must be paid (in cash) by
everyone leaving from the International Terminal
ZIH
Security - Terminal Gate(s) Security Anomalies
International Terminal (only one terminal) 3 • No crew line available • Priority given to crew at regular passenger
screening points
• N/A
Crew Accommodations – Crew Survival Guide Commuter Hotels
* Unless otherwise indicated, Hotel Cancellation Time is 1800 local time (day of arrival). 29JUL2011 ** Any Crew Discounts apply to food and non-alcoholic beverages at Hotel Restaurants only. Unless otherwise indicated, Crew Discounts do not apply to alcoholic beverages. Page 28 of 28 NOTE: All car and/or minivan taxis must be two (2) vehicles per crew, regardless of the size of minivan. Please contact Crew Scheduling at 1-877-698-7852 for all transportation requirements and inquiries. CUSTOMS: All crews departing the US will clear Customs in Canada; crews entering any country other than the US will clear customs in the arrival country.
YYC (Acclaim – Commuter Rate)
Hotel Name Phone Additional Hotel Information
Acclaim 403-291-8000 • Commuter Rate $85.00
YYC (Coast Plaza – Commuter Rate)
Hotel Name Phone Additional Hotel Information
Coast Plaza 403-248-8888 • Commuter Rate: $60.00
YYC (Best Western Port O’ Call Inn– Commuter Rate)
Hotel Name Phone Additional Hotel Information
Best Western Port O’ Call Inn 403-291-4600 • Commuter Rate: $95.00, including full hot breakfast buffet
YYC (Hilton Garden Inn – Commuter Rate)
Hotel Name Phone Additional Hotel Information
Hilton Garden Inn 403-717-1999 • Commuter Rate: $129.00 (Monday-Wednesday); $79.00 (Thursday-Sunday)
YYC (Sandman Calgary Airport– Commuter Rate)
Hotel Name Phone Additional Hotel Information
Sandman Calgary Airport 403-219-2475 • Commuter Rate: $60.00