C O M P A N Y P R O F I L E - C R E S E N T B P O S E R V I C E S

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COMPANY PROFILE | User

COMPANY

PROFILE

C R E S E N T

B P O

S E R V I C E S W E S E E T O M O R R O W F I R ST . . .


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“It’s An Era of COLLABORATIVE COMMERCE,

Let’s Make It BIG TOGETHER”

- Team CRESENT BPO Services


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I N T R O D U C T I O N W E S E E T O M O R R O W F I R ST . . .

MISSION & OBJECTIVE CRESENT BPO Services was founded with the vision of

producing innovative and affordable IT Enabled

solutions to enable humanity to explore the

opportunities and services we provide. To realize this

vision, we will continually communicate with, and learn

from our Customers, in order to improve our products

and services. And, we will keep tune with the

technology, no matter how fast it moves, to ensure our

customers always have the best service available to

them.

OUR VISION

“To be the leading provider of Superior, Secure, and

Swift all Services.”

OUR VALUES are Integrity, Teamwork, Enthusiasm,

Can-Do and Will-Do Attitude, Taking Initiatives, Strong

Leadership, and Creativity In Process Orientation.

We are geographically located in eastern part of India

(UTTAR PRADESH), was well established as an

Information Technology Enabled Service provider

Company. The Company has established in the industry

by its highly dedicated Professionals to provide total IT

enabled solutions services under one roof.


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We possesses with the latest technology to deliver

excellent quality with turnaround time. We honor our

customers with respect to ensure customer satisfaction

by rewarding quality work on right time and in a right

manner.

Our latest business foray comprises of Data Entry, Data

Processing, Data Conversion, Web Research, Scanning

and Indexing Services. We are into state-of-art

infrastructure with high end Pc’s and dedicated server

and provide a helpdesk for our customers, which

enables us to be competitive both in the domestic and

global markets.

Exceptional functional and technical expertise coupled

with extensive industry knowledge makes us the ideal

choice for a BPO firm to manage your outsourced

assignments.

W H A T W E D O . . .

BPO SERVICES

As an organization we specialize in comprehensive

range of data entry services, web services strategy,

server administration. we combine cutting-edge

technology with strategic expertise to meet the evolving

demands of THE NEW ECONOMY.

We provide wide variety of services as per client

requirement.


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OUR SERVICES PORTFOLIO INCLUDES:

DATA ENTRY

DATA PROCESSING

DATA CONVERSION

WEB RESEARCH

SCANNING & INDEXING SERVICES

DATA ENTRY:

CRESENT BPO offers a complete range of cost effective

data entry services individually tailored to fulfill quality

and turnaround time for our clients.

We provide services to Multinational Corporations,

webinars, Product launching, Events, professional or a

private individual.

OUR DATA ENTRY SERVICES INCLUDE:

ONLINE DATA ENTRY

OFFLINE DATA ENTRY

SURVEY DATA ENTRY

IMAGE DATA ENTRY

INSURANCE CLAIM DATA ENTRY

PDF DATA ENTRY

XML DATA ENTRY

EXCEL DATA ENTRY

MS ACCESS DATA ENTRY

HANDWRITTEN DATA ENTRY

CART DATA ENTRY


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At CRESENT BPO, we perform data entry completely

through human resources to maintain excellent quality.

We accept all kind of simple and complex data entry

projects of any size and deliver excellent output in client

specified formats.

OUR COMPRTENCY: Provides offshore data entry services and can assist

you by providing accurate data entry services tailored

to your needs. We provide you with the assurance that

your records will be accurate, prepared in a timely

manner and done. With great care at our state-of-the-art

Production Facility in the capital of U.P, LUCKNOW.

Data Entry always provides quick and accurate data

entry services for any business that needs data to be

extracted from any source.

Our Specially trained operators are experts and can

provide you manuscripts, scanned images, web search,

etc. We undertake data entry projects of any volume.

We offer high quality, cost-effective data entry services.

Our solutions will surly fit your needs weather it is a one-

time need or an ongoing project. We also assure you

that we will be at your service when you need us.

OUR SERVICE QUALITY DRIVEN PROCESSES SUPPORT YOUR GROWTH TRAJECTORY…


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We concentrate more on accuracy and rapidity in online

Data Entry, that include -

ONLINE DATA ENTRY

ONLINE DATA ENTRY OF E-BOOKS

ONLINE CATALOG DATA ENTRY

ONLINE DATA CAPTURE / COLLECTION

ONLINE FORM PROCESSING & SUBMISSION

ONLINE BUSINESS CARD DATA ENTRY INTO ANY FORMAT

ONLINE DATA ENTRY AND COMPILATION FROM WEB SITE

DATA ENTRY FROM BOOKS WITH HIGH ACCURACY & SPEED

DATA ENTRY FROM IMAGE FILE IN ANY FORMAT

ONLINE DATA ENTRY FROM HARDCOPY/PRINTED MATERIAL

INTO MS OFFICE

STRATEGIC ONLINE DATA ENTRY INTO SOFTWARE

PROGRAM AND APPLICATION

ONLINE DATA ENTRY FOR MAILING LIST / MAILING LABEL

TYPING MANUSCRIPT INTO MS WORD

ONLINE EDITING, SORTING, & INDEXING DATA- ANY FORMAT

OFFLINE DATA ENTRY

DATA GATHERING FROM VARIOUS SITES

VALUABLE URL LIST COLLECTION

OFFLINE FORMS FILLING

DATA PROCESSING SERVICES:

A wide variety of industries and clients ranging from

professionals to retailers, manufacturers to service

providers, we help them tackle their Data Processing

challenges. Our wide ranging Data Processing Services,

that include:

FORM PROCESSING

IMAGE PROCESSING

WORD PROCESSING

SURVEY PROCESSING

CHECK PROCESSING

Our special services are to present data entry through

books or pages, EBooks, Yellow Pages with White Pages

Keying, etc,. We can also provide data for business


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transactions like sales, purchase, payroll, data through

images in any format, different type of data conversion,

data extraction from unstructured content to build easy-

to-use spreadsheets or database, etc. By providing

accurate data we deliver substantial cost savings and

productivity gains for our clients.

DATA CONVERSION SERVICES: Data conversion is of vital importance to any business in

this age of information and CRESENT BPO can convert

data through various file formats and media to others.

Easy access to data ensures any business to function

effectively, and saves them a considerable amount of

time and money.

Use our Data Conversion Services which are ideally

suited to your businesses:

DOCUMENT CONVERSION

FILE CONVERSION

PDF CONVERSION

HTML CONVERSION

XML CONVERSION

WORD CONVERSION

OCR CONVERSION

Using leading-edge technologies and skilled staff, we

convert your any kind of data into a variety of useful

digital formats. We capture data from all types of

manuscripts forms accurately, rapidly, and cost-

effectively.

Convert your data into a powerful management

resource. We possess a vast experience in the market

of providing data, we can also cater to your data

through conversion needs.

Convert your valuable data stored and accumulated

over the years in the form of paper files or reports,

before it gets irrecoverably lost because this is the only

best way to boost up your own business. We undertake

data conversion projects of any quantity.

IMAGE SCANNING & INDEXING:

By utilizing Image Scanning and Indexing services, you

can unshackle your company from the hassles and


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disadvantages of maintaining all your business

documents in hard copies.

You can manage all the voluminous data and images in

electronic/digital format. We capture data from:

OPTICAL CHARACTER RECOGNITION (OCR),

INTELLIGENT CHARACTER RECOGNITION (ICR),

OPTICAL MARK RECOGNITION (OMR) TECHNOLOGY AND

IF NEEDED WITH SPECIAL SOFTWARE ROUTINE.

We provide high quality Scanning and Indexing services

in accordance with any format of document and image.

We offer superior quality scanned files and coded data.

Our experienced team of document scanning experts

provides services to support large scale projects within

quick turnaround time. Your critical business data is

safe and secure by availing the services of our BPO

Services. Give us your data and we will get it back to

you quickly and accurately, whenever needed.

We present ourselves as a fast growing BUSINESS

PROCESS OUTSOURCING (BPO) organization provides

simple, efficient, cost-effective and quality service

provider to businesses. The success of the solutions

provided has resulted into an exponential growth

opportunity for the company.

We offer fine quality data entry service product at

competitive rates. Our data entry accuracy is better

than 98.5% and the turnaround time is 10 to 12 hours for

standard data entry service.

Our experienced data entry operators are

knowledgeable in all areas of data management.

YOUR PARTNERS FOR GROWTH


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Our data entry work is superior and completely

accurate and of legal quality.

Our SERVICES we aim at providing state-of-the-art

paperless Office Management Services including but

not limiting to Data Entry.

We will transmit finished reports to you by secure

encrypted e-mail, secure FTP (file transfer protocol),

fax, and secure Internet sites, direct modem and hard

copy delivery. We meet and exceed international rules

and regulations.

A Standard 12 to 24 hours turn-around time is our norm,

we also provide STAT services.

We are one of the fastest growing outsourcing service

providers. Our highly experienced unit has data entry

expertise in specialties like online, offline, survey, pdf,

xml, excel, cart, ms access, databases, image data

entry. We realize that outsourcing of data entry is a very

important part of the various business industry area and

we take all precautions to make sure your data entry

document is done with utmost care and quality.

WHY CHOOSE US:

SKILLED TALENT WORKING 24/7, 365 DAYS.

TALENTS ARE CONSTANTLY TRAINED IN OUR TRAINING

CENTER TO DEVELOP THEIR COMPENTENCY & SKILLS.

WE PROVIDE BEST TURNAROUND TIME REQUIREMENTS.

3 LEVELS OF QUALITY MAPPING & CONTROL.

VERY HIGH ACCURACT LEVELS. (<99% ACCURACY)

SECURE 128 BIT ENCRYPTION TECHNOLOGY.

W E S E E T O M O R R O W F I R S T . . .


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BROWSER BASED TRANSFER OF FILES. ALSO AVAILABLE,

FTP OR E-MAIL SYSTEMS.

FULL WORK FLOW MODULES AVAILABLE.

DEDICATED IT DEPARTMENT.

Having highly skilled and experienced data entry

experts who are knowledgeable in all areas of data

entry, we can guarantee you with superior and

completely accurate and of legal quality data entry

work.

We ensure 100% security and confidentiality of your

documents. Once we complete your data entry work, we

transmit finished reports with the help of secure FTP

(file transfer protocol) fax, secure encrypted e-mail,

direct modem and hard copy delivery.

We can also assist you with backlog or overflow,

working hand in hand with your in-house administrative

department.

We are extremely sensitive about the regulations that

affect the medical industry.

WE HAVE 24 X 7 SECURITY PERSONNEL MANNING OUR

OFFICE.

NONE OF OUR DATA ENTRY WORK LEAVES OUR OFFICE AND

WE DON'T HAVE ANY SUB-CONTRACTORS AND HENCE THE

CLIENT INFORMATION DOES NOT LEAVE OUR OFFICE.

ALL THE EXTERNAL DRIVES INCLUDING PEN, CD, DVD

DRIVES ARE DISABLED ON EACH COMPUTER.

NO PERSONAL IS ALLOWED TO BRING IN ANY FLOPPIES,

ANY ELECTRONIC

DEVICES INCLUDING LAPTOPS, PDA.

NO PERSONNEL ARE ALLOWED TO BRING IN OR TAKE OUT

ANY PAPER OR ANY WRITTEN DOCUMENTS.

EVERY EMPLOYEE IS CHECKED ON ENTERING AND LEAVING

THE PREMISES.

WE ALSO HAVE INSTITUTED A SYSTEM WHERE THERE IS

RANDOM CHECKING ON A REGULAR BASIS.

OUR COMPUTERS REQUIRE PASSWORDS TO START

WINDOWS AND TO USE THE COMPUTERS.

WE HAVE FIREWALLS AND ANTIVIRUS SOFTWARE ON ALL

THE COMPUTERS AND UPDATE VIRUS DEFINITIONS DAILY.

MONTHLY BACK-UPS OF COMPUTER SYSTEMS WILL BE

DONE AND STORED IN LOCKERS PASSWORD PROTECTED.


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ALL OUR EMPLOYEES SIGN A CONFIDENTIALITY AND NON-

DISCLOSURE AGREEMENT.

WE MAINTAIN UP-TO-DATE CONTRACTUAL AGREEMENTS

WITH ALL BUSINESS PARTIES.

WE HAVE INSTITUTED SECURITY MEASURES TO PROTECT

THE SECURITY AND INTEGRITY OF PROTECTED

INFORMATION ACCORDING TO GUIDELINES.

WE FOLLOW 128 BIT ENCRYPTION FOR ALL TRANSFERRED

FILES.

OUR ENTIRE WORK FORCE IS TRAINED ON PRIVACY,

SECURITY, AND CONFIDENTIALITY. WE STRIVE TO MEET AND

EXCEED INTERNATIONAL REGULATIONS ON ALL MATTERS.

INFRASTRUCTURE: We have our office space of 1200 Sq. Ft in the heart of

Lucknow, India. Our Center is equipped with redundant

data and telecommunication links to ensure

uninterrupted workflow. The development center is

linked to Internet through a 2Mbps Broadband ADSL

connection, 2Mbps BSNL Internet & 128 Kbps ISDN Link

with Redundant dial-up Internet Connection. Our center

is equipped with UPS systems and generators to ensure

uninterrupted power supply to the operations for day

stretch.


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TRAINING:

We have a strong belief that a data entry company’s

foundation is the quality of data management training its

associates acquire. Our DEs are recruited after

implementing very strict selection procedures. They

pass through various levels of screening tests, which

include test in English, general aptitude, and an audio

test to be transcribed. They are guided, organized, and

trained by experienced faculty/professionals that are

always on-hand to share their knowledge, expertise,

and to enhance and refine the skills of the trainees.

The scheduled duration of the training program is five

weeks and even extendable depending on the

performance of the candidates. This is followed by

another five months of on-the-job training where

trainees are exposed to real production atmosphere.

CARING & SHARING THROUGH TRAINING

FOR ATTAINING HIGH PRODUCTIVITY

AND PROFITABILITY FOR CLIENTS AND

PARTNERS . . .


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TECHNOLOGY:

We offer this overview on the key points of the

technology to help you understand how digital

technology and the internet have made this all possible.

We consider our data entry operators as language

specialists who must possess a unique set of core

competencies in order to perform different language

data entry. Below we have an overview of our

technology and quality control. Please feel free to

contact us with any additional questions.

METHODS OF DICTATION:

Digital dictation machines (Our preferred method):

Reports are dictated on a digital recorder, which can be

downloaded to a local computer that is connected to the

Internet. The files are then transferred over the Internet

to a secure server. These files are then downloaded by

the operators who listen and perform data entry. Final

documents are uploaded back to the server. Once the

uploading process is completed, the clients can

download them to their computer and thereafter can

make prints or store electronically. All this is done using

secure connections though passwords, etc. (Currently

we support all digital recorders).

Transferring of files FTP (File transfer Protocol): File

transfer protocol creates a connection between your

computer and our server and transfers the files to us

and back. We will provide you with the software and any

training necessary for this.

QUALITY ASSURANCE:

Quality is assured with all data entry reports going

through 3 levels of checking by editors, proofreaders

and editors to provide 99.5% accuracy.

We always use the same data entry unit for the same

office.

HOW IT WORKS:

Reliable services, state-of-the-art technology; ease of

use, and unmatched convenience has made it an

industry leader.


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OUR SYSTEM CAN BE DEFINED IN FOUR EASY STEPS:

1. Business professionals send the required documents

through emails, FTP, DVDs, CDs, in any data formats.

2. Our experienced professionals perform required data

entry operation.

3. The completed output undergoes 2 levels of Quality

Control Audits, further proofread by our Senior Quality

Control Specialist finally producing result, which are

98.5% accurate.

4. The completed file is then available in any data format

for you to download.

CONCLUSION:

We offer scalable, customized process outsourcing data

entry solutions backed by a deep pool of consulting,

technology, industry, executive, and expertise to help

you lower costs and increase quality of services. You

will find our services helpful, not only will you reduce

your precious time and efforts but also reduce the costs

up to 75%.

By outsourcing your services to CRESENT BPO , you will

enjoy benefits like:

SUPERIOR QUALITY.

BEST COMPETITIVE RATES GLOBALLY

QUICK TRANSCRIPTION TURNAROUND TIME

CUSTOMER-SPECIFIC DATA ENTRY SERVICES, SOLUTIONS

STATE-OF-THE-ART HIGH TECH SOFTWARE TO COMPLETE

ASSIGNMENTS

GUARANTEED SECURITY AND CONFIDENTIALITY OF ALL

DATA

WE CHERISH OUR POLICY OF PROVIDING QUALITY

SERVICES INDIVIDUALLY AND TAILORED TO THE NEEDS OF

ALL CUSTOMERS.


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REGISTERED OFFICE:

CRESENT BPO SERVICES

10, Mandir Marg, Mahanagar Ext.,

Lucknow , U.P- 226017. INDIA.

REQUEST FOR SERVICES (Please Email your REQUEST)

EMAIL: [email protected]

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