creative volunteer service pioneering debt counselling in hong kong partners: caritas fcsc, yip, tse...
TRANSCRIPT
Creative Volunteer Service
Pioneering Debt Counselling
In Hong KongPartners: Caritas FCSC,
Yip, Tse & Tang, Y T Lo & Co.
欠債情況
0
500
1000
1500
2000
2500
$500
00以
下
$500
01~$
1000
00
$100
001~
$200
000
$200
001~
$300
000
$300
001~
$400
000
$400
001~
$500
000
$500
001~
$600
000
$600
001~
$700
000
$700
001~
$800
000
$800
001~
$900
000
$900
001~
$100
0000
$100
0000以
上
負債金額
困擾程度
0
500
1000
1500
2000
2500
3000
情緒反應
服務內容
• 24 小時債務專線• 跨專業會見及輔導• 短暫住宿服務• 個案跟進• 支援小組• 社區教育活動• 學校理財教育活動
how to come up with the ideas?
• Citizens overstretched on borrowing• Capital depreciation and investment losses:
serious negative equity • Unemployment and wage slash • Need for experts’ financial and legal advice a
nd emotional rehabilitation• Undeveloped mechanism in Hong Kong• One-stop holistic service to debtors and fami
lies: emotional, financial and legal
how to utilize the expertise and specialist of the corporation
• direct face to face counseling with debtors• analyse individual cases according to the par
ticular context based on past experience and prior examples
• training to social workers involving in providing the service
how to solicit the support of management and staff volunteer
• serving as part of staff training on their legal expertise
• social and professional exposure can brush up their thinking and expertise
• volunteer work counted as their career performance and is positive in their appraisal
views from NGOs partners and service recipient
• views from NGOs partners and service recipient are both positive
• reflected by the continuing support from the public and clients attendance
• popularity of the service• increased understanding by the public on the
service scope and nature of help offered to clients.
how to achieve a win-win situation for corporation, staff volunteers and
community
• enhance corporate image• brush up skills and expertise of staff volunte
ers• public will have a better image on the profess
ion• community will benefit from staff volunteer’s
expertise and experience• expertise and experience can be passed to th
e public and social work profession
how to cope with the financial/ management concern
• volunteer service is offered after working hours
• consider contribution as part of the corporation contribution to the society
• management treated volunteer work as works requiring close monitoring, supervision and coaching
• set out clear guiding principles to staff volunteers
• liaise closely with NGO
views from NGOs partners and service recipient
• positive• reflected by the continuing support from the
public and clients attendance• popularity of the service• Constant media coverage• Opinion leaders• increased understanding by the public on the
service scope and nature of help offered to clients.
Thank You